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Hi,
with “form=1” you’re calling a hand-coded form, other attributes are ignored. You need to add a hidden field:
Hi,
please check on Newsletter main settings if you enabled the plugin management even for the subscriber role.Are you using the wp-crontrol plugin? If nothing is reported, it could have been a temporary problem.
Please check even the “site health” panel of WP to see if it is reporting “late scheduled tasks”.I’ve received the test and the links are ok. They lead the subscriber to the /newsletter page on your site but apparently, that page does not contain the [newsletter] shortcode, so the messages are not shown.
Please check if that page is correctly configured, it should contain only the [newsletter] shortcode.Hi, those kinds of links must be generated “per subscriber” since they contain the subscriber’s token. What kind of link is received when you send the newsletter? Can you create a newsletter, and add test @ thenewsletterplugin . com as “test” subscriber and send a test to that address?
Hi, if you’re sure you lost them, you can restore the backup on a different database and copy only the tables wp_newsletter*. Before doing anything, check if in your current database, there are those tables and check if they’re empty or not.
I think it is more simple to set the opt in mode (see the subscription configuration) as “single opt” in so confirmation is immediate.
If you have a fatal error by WP, it is usually logged in the server error logs. WP usually sends an email to the admin address with the error details, but probably in your case is the email action triggering the fatal condition. Check the error logs (possibly ask the provider how to access them).
Hi, thank you for reporting. If possible open a request to that plugin support asking to inject their JS code only on their own admin pages.
Thank you!Hi, if you use the composer to create the automated template you can add, for example, an image as the top element. If you’re using an old theme for Automated, you should switch to the composer creating a new channel.
Hi,
here you can find some instructions: https://www.thenewsletterplugin.com/documentation/developers/backup-recovery/#deleting-newsletterHi, if you’re testing the template in Automated, links are not active since the template is not a real email. They work when a real newsletter is generated.
So, you can set the speed on the Newsletter plugin’s main setting to a value that is compatible with that limit.
Stefano.Hi, it is actually not possible with the standard block. It should be modified by changing the set of filters prepared for WP_Query which is the WP service to get the posts. The post_status filter should be changed to include “publish” and “private”.
Hi, the number of emails you can send in a day or per hour depends on your provider. You do not need to split the sending, just set the speed allowed by your provider in the Newsletter main settings and that speed will be respected.
Hi, your provider has the mod_security active blocking the saving of newsletters since they contain a full HTML page. Ask them to try to disable it at least for the admin side of WP.
Actually not, but when you send a newsletter you can set it to be sent to all subscriber in list A and all subscriber in list B.
You can use the tags: https://www.thenewsletterplugin.com/documentation/newsletters/newsletter-tags/
Since the subscribers are added “at the end” of the full subscribers’ database, they’ll receive the newsletter if the newsletter is still in “sending” status.
It’s correct, the notification of bounce and complaints is implemented only in our amazon addon and sending with the amazon API.
Puoi usare un plugin di SMTP e i parametri SMTP di Amazon. Amazon EC2 sono i loro server a pagamento, non c’entrano con il modo in cui si spedisce.
No, there are no settings on the Newsletter plugin. That is a bahavior of Apple, we cannot change or control it.
Hi, the account “Sieste” used to write this support request is not associated with a license. Probably it has been associated to another email address.
Can you write me privately at stefano [at] thenewsletterplugin.com so we can find out which is the correct account?
Thank you!Hi, images cannot be pasted into a newsletter (like when you send an email with your email client). The composer has a block to add an image that needs to be stored in your blog.
Hi, can you explain better point 1? The Newsletter plugin needs the media library of WP, what is happening in your installation? Is the media manager not appearing when you need to pen it from the composer to select an image?
Simple, move to the “lists” panel in our admin side and define the lists you want to be selectable during the subscription, or assigned automatically.
Simple, move to the “lists” panel in our admin side and define the lists you want to be selectable during the subscription, or assigned automatically.
Hi, try to change the configuration of the form in our main admin page Subscription/Subscription form fields.
But the widget could be part of the theme, in that case, it could not work and you should ask the theme developers.That is a provider block, ask it to remove the mod_security and white list the admin side of the blog.
Hi, get the addon from this site, account page, as a zip and upload it in your site adding a new plugin and selecting the upload method.
It’s google, the only thing you can do is to verify your provider configured the SPF record to allow your site server to send emails with your domain. This is usually the main problem.
Check if you have a plugin to decorate the standard wordpress emails (like the password recovery, new users and so on).
That error means the provider does not allow the connection to the pop3 service, you should ask them to unlock that connection.
Everything can be translated from the admin panels, see the subscription and subscription form fields panel.
Get the addons from your account page on this site. Download the ZIP file for the selected addon, and upload it from your blog plugins panel.
If you imported the password as extra field, why not use the {profile_1} tag, assumed the password has been assigned to the profile number 1?
How, can you share what is reported in the logs that give evidence of the undelivered emails? Just to understand if it’s an SMTP limit, for example.
The autoresponder addon can be used to create an email series (possibly with only one email) and configured to send the first email just after the subscription.
Hi, the limit is dictated by your server and mail delivery service. As an example, I manage a customer site with 300.000 subscribers and there is a weekly newsletter sent via Amazon SES.
Hi, the “footer” block has the ubsubscription link (actually a tag that is replaced with the correct URL different to each subscriber). Where are you seeing only the blog URL?
The archive addon does not support list filtering since a newsletter is not associated with a list, but can contain many list-related filters.
You can install an SMTP plugin, connect it to mailgun and all emails go through it, even the one by Newsletter. In that case, do not activate the SMTP option/addon of Newsletter or the Mailgun addon.
When you import you can assign the list in the mapping panel, the list cannot be specific on the CSV.
Actually not, it is not possible. We prepared the code to deal with different size, but it is not fully ready (there are blocks computing some values based on the standard 600px width – they’ll get messed up).
Hi, when you define extra fields, they’re available in the targeting panel for a newsletter but only if they’re of type “list” (a set of values).
All tags that can be used in a newsletter are listed here:
https://www.thenewsletterplugin.com/documentation/newsletters/newsletter-tags/
The snippet is shown only by Gmail, as far as we know.Hi, check the name of the text input field, probably it is wrong and Newsletter does not recognize it. Be sure that extra profile field is public as well: you can configure the extra profile fields on “subscription forms” panel.
Hi, did you set a list filter while sending? Try to check the targeting panel of that newsletter to see if there are filters active.
Hi, check your wp-config.php file for conditional definition of HOME_URL and SITE_URL, probably there is code forcing the IP address under some contexts.
Try to install or free addon to integrate with translatepress: we create the switcher and you should be able to translate the messages.
please, send me (stefano @ thenewsletterplugin.com) one of the not working url so I can see if there is something wrong with the format.
Thanks!Hi, if you have such an error, and the link is the personal link of that subscriber, it means it has already been canceled. If it has been resubscribed, the secret token changes and the old link does not work anymore.
How do you test the link? If you send a test newsletter, that newsletter could have “fake” link since it is not linked to a real subscriber.Hi, do you mean the welcome email?
Try to test the email deliverability from the system/delivery panel, could be the blog has some problems sending emails.Probably you created a form using the shortcodes, adding profile 1 as a field but it is not marked as “public”. Can you check that, please?
Thank you!Try to download the package from your account page in this site and install it as a zip file from your blog plugins management panel.
Stefano.The hot link protection is something configured in your server, you should ask the provider to remove that protection.
Stefano.Hi, try to go to the profile configuration panel in Newsletter and save: it seems an internal option is not initialized.
It is not possible to change the block rendering by subscriber, once the newsletter is created it is sent to all user in the final rendered format.
S.Hi, you should carefully check if the subscriber in list 8 is even in list 10, a subscriber can be part of more than one list. You should even check those options:
– a list can contain unconfirmed or canceled subscribers which are not included while delivering
– other filter can have been applied
Anyway, the targeting panel of a newsletter should report the exact number at the moment of sending.
S.Yes, using the Automated addon.
https://www.thenewsletterplugin.com/automated
S.If by error you mean you get back a delivery error message, that kind of message can be only managed with our bounce addon or if you use a delivery service, with an integration addon for that delivery service. Again, if you use a delivery service, that can provide a list of bounced addresses that you can import as bounced using the free advanced import addon.
Those errors are not triggered while we’re sending, but later with that bounce message (more correctly a DSN message).
S.There is not such a feature in Newsletter, you should use the Autoresponder addon to send a specific email when subscribed. Anyway, the welcome email is sent, you can change the content of that message.
S.Hi, check on System Logs for a store-xxx.txt file to see if the error is reported. Most times that error is due to unicode characters and a database not supporting them. You can even try, if available, to convert the tables to utf8mb4 from the system-status panel.
S.Hi, that is not a method called by Newsletter, probably it is activated when Newsletter extracts the posts. You should ask the developer of that plugin or the developer of the site.
Hi, you should try to use the bounce addon: https://www.thenewsletterplugin.com/documentation/addons/extended-features/bounce-extension/
To manage bounces is anyway recommended to use a delivery service that is more precise in detecting and returning the bounces.
S.When in the targeting panel, you should have a button to convert in HTML or better to edit it as HTML.
Hi, on WP left side menu you should have the Newsletter entry (with a red envelope). If not probably it is disabled by something else in the blog (a plugin or by a conflict).
s.Hi, it is not possible to send non-transactional emails with Sendinblue when used as an SMTP service. They can be sent only from their platform OR sending a template and a list of contact via API – creating a campaign (but this is something we cannot do with Newsletter).
S.Hi, you should simply create a page and add in it the [newsletter_form] shorcode. When installed, Newsletter already create a “service” page with a shortcode to shoe service message but even the subscription form. Look at your WP pages, it should be there.
S.Hi, see the tags documentation page for more, anyway the tag is {profile_X} where X is the profile number.
Hi, try to install our free wp users integration addon that can intercept the registration and start a sunbscription. Be sure in that addon the welcome email is not disabled. It could work, if the social registration plugin just call the standard WP functions to register a new user.
S.Hi, when you import you can set the status, probably you set it to “unconfirmed”. Use the subscriber maintenance panel to change massively the status to confirmed.
Hi, probably the import had problems. Update the subscriber using this query:
update wp_newsletter set status=’C’.
How did you import the subscribers?Please, see the email I sent you: your license is associated with a different email than the one the account used to participate to the forum.
Thank you, Stefano.Hi, the license is associated with another email from you. Please contact me privately at stefano [at] thenewsletterplugin.com. I try to write to that alternative email, but could be you cannot read it if you didn’t receive the licence.
Hi, I think you should code something specific like a custom block able to extract from different sites.
Stefano.If Gmail is blocking the images, you should see a notice on Gmail (web or android) to enable the image loading. As you observed, we can do nothing at the Newsletter plugin level, unluckily.
Hi, you should share a screenshot of what is happening on your phone: I can only see a picture in your request.
If the welcome email has been changed to have only one image, sometimes email readers block the image loading (and they should show a notice).Please be sure the “dedicated” page set on Newsletter main settings is properly configured:
https://www.thenewsletterplugin.com/documentation/installation/newsletter-configuration/#dedicated-pageYou can read that page where some ideas are described. Usually, the best option is to use a professional delivery service.
https://www.thenewsletterplugin.com/documentation/delivery-and-spam/spam-issues/Hi, the newsletter page needs to have only the [newsletter] shortcode not the one you used.
if you need a custom form, use one page for Newsletter and the other one for the form.
Stefano.Hi you should define the lists in our lists management panel, then, when importing, setting the lists you want for the imported subscribers.
When you create a newsletter you can target by list with many combinations.The shortcode is showing on the page or does nothing appear?
Can you send me a link to the page with the shortcode?Hi, the right shortcode is [newsletter_form] without any parameter. Nested shortcodes can be used to build a “custom” form. [newsletter] should better used only on Newsletter dedicated page.
If the shortcode is not working and it is shown on the page as written, it means your theme is not executing the shortcodes (rather a rare condition) or the plugin is not active on the frontend. Are you using optimization plugins that disable Newsletter on the frontend?
Check the System>Status panel, when possible we detect them.If you send a test using a test address in the “test popup”, that is not a real subscriber and cannot unsubscribe, It is not matched to the real subscriber list.
Stefano.If you use woocommerce or easy digital download we have addons that integrates with those plugin. See
https://www.thenewsletterplugin.com/woocommerce
https://www.thenewsletterplugin.com/easy-digital-downloads
Stefano.Hi, actually instasend does not support a template to be used on each newsletter creation, we have this improvement on queue, but I cannot grant a release date.
Stefano.Hi, contact your provider to whitelist the saving action by Newsletter in mod_security, which is usually the reason for that error.
Hi, please check on amazon ses config panel if there are warning about another plugin loading the Amazon SDK, since the error is related to a missing class of the Amazon SDK and cannot be connected to WP 5.9.1 (or at least there are no clear reasons).
No, it’s not possible since the newsletter is a full HTML page. It would be possible to use iframes, but it requires a specific implementation on your site by a coder.
You should create a specific list to collect that consent a show the list option on your subscription forms. If you send only marketing newsletters, you can state in the subscription form that data collected is for marketing explicitly, hence you don’t need specific consent.
Hi, you can export all subscribers and then filter them from the exported file looking a the column “status” with value C.
For the autoresponder, I think it is not the right method: you can create a newsletter, select the targeted list and send it on a future date. Subscribers are extracted respecting the list filter at the sending moment, not when you create the newsletter or plan the future sending date.Hi, you should contact your provider. Are you using an SMTP to send emails from your blog? Check if you have configured our SMTP addon (or just the SMTP options for old installation) or if you have an SMTP plugin. If so, check the SMTP host set and ask that provider what is happening or what they changed.
To me, the message is actually almost clear: the SMTP used (could be an SMTP configured into the server and not in your blog) is used without authentication and now they added stricter rules to use it.
Stefano-Hi, it is not possible to include a file as an attachment, but you can change the welcome email (see the subscription config. page) and add to it a link to the PDF uploaded in your site.
Enter your acount page in this site and get the zip package directly. The plugin cannot “ask for a password” that is a feature of WP.
Non è una cosa che può fare il plugin. La cosa migliore è provare a scegliere un provider per il delivery delle email che si occupa di star fuori dalle liste spam. Sendpulse è buono ed economico o uno di quelli che sono integrati con i nostri addon. sendinblue anche non è male.
La maggior parte delle PEC accetta mail not PEC in realtà, ma non è una cosa controlabile dall’esterno ed è per questo che spesso anche la pubblica amministrazione chiede un indirizzo NON pec alle persone…
There are a lot of task the plugin does, not only sending email. Anyway that task is ultra light if there is nothing to do, for sure lighter tan a single page visit, so it should not be a problem.
You should copy the subscription form HTML in a widget or page in the subdomain. Anyway the welcome page will be shown on the main domain.
Hi, if you’re setting up a specific block, you can change the HTML with an inline style with your own font. The standard block makes available only the font you can select in the block configuration.
Note that web font (like Exo 2 and so on) des not shows up on most email clients.Hi, when the excerpt is missing, the block should extract from the content: is that excerpt missing?
Hi, for CF7 integration, please open a support ticket. Just a note: check the lists exposed with CF7, they need to be “public”.
The exported list should be limited only to subscriber which resulted in an error, probably the error explanation is missing from the export, I’ve asked to check.
Hi,usually that is not a problem, is means the blog cannot call itself (and probably the WP scheduler could not work properly). You can ask the provider to allow the blog to auto call its pages.
Hi, for support with Amazon SES Addon, please open a ticket so you can get answered by a technician.
Thank you, Stefano.Hi, it means that the plugin is activating its own amazon SDK or its own library Guzzle which then conflicts with the amazon SDK we include in our addon to connect with amazon ses. The only solution is to ask that plugin author to activate the library ONLY when needed and not at the plugin startup. We already do that at our side: we load the library exactly when needed (when we have to deliver an email via amazon).
This is a common problem of PHP and context where different software work together, it’s not the fault of one of the other plugins.
Try to contact those plugin authors and we’re here to collaborate with them to solve the problem.Hi, be sure you set the speed on main Newsletter settings and not have admin notices about the corn system not working. See the system panels for more diagnostic.
Hi, on the welcome message, you can display the profile form where the subscriber can give you more data. Just edit the welcome page and add the {profile_form} tag.
https://www.thenewsletterplugin.com/documentation/how-to-setup-a-subscription-flow-to-ask-more-details-after-sign-up/Hi, subscribers are different than users but they could be connected (see the wp user id on a subscriber profile). They can be connected using our wp users integration addon.
Hi, that is not provided by subscribe on comment you should ask the developer to code a custom behavior in to your comment system.
La prima cosa da fare è un test di delivery dal pannello System e controllare che non ci siano errori. Se non ce ne sono è il provider che sta “bloccando” le email in origine.
Hi, there was a problem in a specific version using the rapid SSL plugin, the last update should work correctly.
Hi images could be blocked by your email reader (it should show a notice on top of the email, or by your blog. Check the first option or send a test newsletter to test AT thenewsetterplugin.com so I can check.
Hi, the progress update is not live, you need to refresh. But the delivery happens in background. If it seems to be stuck the WP scheduler is not triggered, you can setup an external trigger:
https://www.thenewsletterplugin.com/documentation/delivery-and-spam/newsletter-delivery-engine/Save th option selecting the unstyled page, then a button should show up to create the page and Newsletter will set the option automatically.
With the latest update icons has been moved to the images folder and there is two sets, one colored and one monochrome. Please do not change the icon in the plugin since on update they will be replaced. Possibly register a custom block.
Hi, you should use the lists. Configure them as public and changeable from the subscriber’s profile page.
Use them to send different content to different subscribers.Hi, you should use the lists. Configure them as public and changeable from the subscriber’s profile page.
Use them to send different content to different subscribers.Hi, sometimes there are problems with the connection between providers. Just download the addons from your account page and install them as regular plugins.
Hi, sometimes there are problems with the connection between providers. Just download the addons from your account page and install them as regular plugins.
Here is more about the spam problem. Is not something that can be solved by Newsletter, it depends on the delivery system you have.
https://www.thenewsletterplugin.com/documentation/delivery-and-spam/spam-issues/Hi, this is not possible since not only a single list can be assigned during subscription. You can specify the confirmation_url in the form shortcode and that will be the page shown after the subscription (it acts as welcome page in single optin mode).
Hi, it sounds like a conflict with another plugin. Contact me privately at stefano@thenewsletterplugin.com so we can set up a debug session.
Stefano.Sorry, I was referring to the plugin detail link. Did you save the Newsletter main settings?
After that, you can (or not) see an update notice in your plugin list panel, and the update should work.Hi, there was a version number mismatch, could you try again? Please, enter the Newsletter main settings and save before check for updates: that resets the version cache.
Thank you!
You should ask the provider for the account information, we cannot know them. They should be able to provide that data.
Hi, you should contact the provider and ask to check the mailing subsystem. Newsletter “moves” the messages to that subsystem and cannot control what is happening after (and those systems do not return errors most of the times).
Hi, the custom CSS are available to customize the subscription form, they do not act on Newsletter (usually it’s best to add the CSS style inline on email).
Usually any popup plugin works, just use the [ newsletter_form ] shortcode with them. wp popup make is integrated, you can find the free integration on wordpress.org.
Hi, you should use our API addon (free) to collect subscribers from external systems. The webhook addon is available to SEND subscriptions to other systems.
Hi, you should provide some more information. -For example, on which site is possible to see the widget?
Hi, use the System panel to do some tests: maybe there are errors reported which can help to understand.
You can edit the general template for welcome and other messages in the Messages template panel, or change the content of a single kind of message in the subscription panel.
Hi, be sure to have Newsletter sending using wp_mail(). Then the delivery is made by SMTP plugins, if present, Newsletter does nothing else. Probably your installation has the SMTP configured in Newsletter.
Hi, blocks need to be stored in a plugin or in your child theme and then registered, see the blocks documentation page on this site. Themes and plugins are totally “reset” by WP on update.
H, the permission error comes from your server, you need to ask the provider to correct the file permissions.
You are probably using the german translation: check the profile configuration page, and remove one of the {profile_form} tag.
Hi, try to get the package from the account page in this site and upload it from your plugins panel. It that does not work, you need to check with the provider the error reason.
Actually not, you should send the subscriber to the profile page to disable the lists he doesn’t want anymore.
