Forum Replies Created

Viewing 200 posts - 401 through 600 (of 4,004 total)
  • Author
    Posts
  • in reply to: Can't Edit using Drag & Drop Composer #166200
    Stefano
    Keymaster

    Hi could be a javascript conflict with other plugins. The only way to discover the problem is using the browser debugger in your blog. If you are able to use the debugger you can check errors in the console panel. Otherwise contact me privately at stefano@thenewsletterplugin.com.

    in reply to: How to test "in real life" my new newsletter? #166198
    Stefano
    Keymaster

    Hi, add yourself as test subscriber and from the targeting panel you can send a test.

    Stefano.

    in reply to: AWS SES Bounce Emails not being recorded #165881
    Stefano
    Keymaster

    Hi, for support requets about commercial addons mayyou kindly open a supprot ticket so the issue can be addressed to the right person?
    Thank you very much, Stefano.

    in reply to: shortcodes are not working #164758
    Stefano
    Keymaster

    Hi, those are not shorcodes but placeholder which works ONLY on newsletters or on configurable texts of Newsletter.

    Stefano.

    in reply to: Tribe Event Calendar Integration #164756
    Stefano
    Keymaster

    Hi, install the addon manager you can find in this site (your account page), and you should able to install it. It can be even donwloaded from the account page as a zip package. Let me know if it’s not working.

    Stefano.

    in reply to: wp_newsletter_sent too large #164539
    Stefano
    Keymaster

    Breaks only stats.

    Stefano.

    in reply to: Design suddenly disappeared #164537
    Stefano
    Keymaster

    Hi, I don’t know if the problem has already solved, but is it happening with the visual editor (the one that resembles the WP editor)?

    in reply to: facebook share #164535
    Stefano
    Keymaster

    Use {email_url_encoded}.

    Stefano.

    in reply to: Only one subscriber list please. #164533
    Stefano
    Keymaster

    There is no option to use the blog memebers as subscribers, just integrate them using the free wp users integration addon.

    Stefano.

    in reply to: Form not adding subscribers #164530
    Stefano
    Keymaster

    We need to see the form to try to understand the problem in your blog.

    Thank you, Stefano.

    in reply to: License not found anywhere #164526
    Stefano
    Keymaster

    Hi the license is only required if you paid for the commercial addons. there are no limitations on the free version if the license is not added.

    Stefano.

    in reply to: Salutation for Lists #164518
    Stefano
    Keymaster

    Hi, we have no option for that. Sorry.

    Stefano.

    in reply to: Error in redirection after subscribing #164516
    Stefano
    Keymaster

    Hi, if you have a translated version of the Newsletter dedicated page (set on main settings), you should get addressed to the /es page version.

    Stefano.

    in reply to: Test email address #164514
    Stefano
    Keymaster

    Test emails are sent to test subscribers, you cannot select different test addresses for different operators.

    Stefano.

    in reply to: Where can I translate the error messages? #164512
    Stefano
    Keymaster

    All labels can be translated on admin side. Please not that some messages are shown by the browser validation engine, so we cannot control them. Hence you can see them in German while the site is in English.

    Stefano.

    in reply to: Form Shows Twice By Unsubscribing #164510
    Stefano
    Keymaster

    Hi, check the unsubscription panel, probably there is something worng in the configuration, maybe coming from translations.

    Stefano.

    in reply to: Hide profiles #164509
    Stefano
    Keymaster

    You cannot protect that url. The only option to protect a page is to have a login system, we have not one for the subscription/editing process.

    Stefano.

    in reply to: Tribe Events Calendar Addon #164507
    Stefano
    Keymaster

    Hi, which error? We shouldn’t have changed anything to that addon.

    Stefano.

    in reply to: Stupid damn resubscription behavior #164506
    Stefano
    Keymaster

    Hi, the “no subscriber found” is a wrong condition. If the email has been sent with a confirmation link, the user should be there.

    About the translation of the message, check if it is translated in the admin side, unsusbcription panel… on my side I’ll check if we are correctly extracting the translated configurations.

    Stefano.

    Stefano
    Keymaster

    No, we have not that option.

    If you want to send a special message to all your new subscriber, you can use the welcome email or install the autoresponder addon to create even more complex automated tasks.

    Stefano.

    in reply to: Text only version #164501
    Stefano
    Keymaster

    Hi, the textual version can be sent ONLY if you use an SMTP or set the “direct mailing” from the Newsletter main settings. There is no options to send ONLY a text email, they will always be an html+text part email, then the email client will choose what to show. Actually, I don’t think there are email clients showing the textual part only and if the case, the will be a really small part.

    And, yes, some spam filter are still using the text part presence to lower the spam score… of course I think this practice is almost obsolete.
    Stefano.

    • This reply was modified 1 year, 3 months ago by Stefano.
    in reply to: Divi theme shortcodes being pulled from blog post #164495
    Stefano
    Keymaster

    Hi, when we extract the content we remove the shortcodes using the WP provided function, but some themes do not register they shortcodes in the admin context, hence they cannot be removed.

    We’re looking on how to deal with that problem (it’s not limited to divi there are some other themes showing the same behavior).

    Thank you, Stefano.

    Stefano
    Keymaster

    Hi, with the woocommerce addon, a special composer block is added which generates sections with products.

    Stefano.

    Stefano
    Keymaster

    Hi, no, the list cannot be modified. To manage paid/not paid you can use the lists, so you can then easily target your subscribers.
    We do not support attachments right now.
    The third question is not clear, can you explain me better, please?
    Thank you!

    in reply to: English confirmation page error #164462
    Stefano
    Keymaster

    Hi, it seems the english version has been trashed. Check if that page is correctly published.

    Stefano.

    in reply to: Separate Headers for different Post Types #164460
    Stefano
    Keymaster

    Hi, you should code a custom theme and extract the post types in different “loops”.
    Stefano.

    in reply to: Modify existing email template in PHP code #163907
    Stefano
    Keymaster

    Hi, you can create a custom theme. See in this site the documentation section.

    Stefano.

    in reply to: Update sql database table concerning list_1 to list_5 #163491
    Stefano
    Keymaster

    newsletter_subscription_lists is only the list definition. You can change the definition on list management panel. If a list is missing the label but used it won’t appear, just give it a label.
    Stefano.

    in reply to: SMTP question #162998
    Stefano
    Keymaster

    Almost surely your hosting provider is blocking the connection.

    Stefano.

    in reply to: {profile_url} shows all fields twice #162535
    Stefano
    Keymaster

    Hi, probably is a problem with the German translation. Check the profile configuration panel as suggested, I’ll try to get in touch with the German community.

    Stefano.

    in reply to: Viewing Subscribers in the Lists #162397
    Stefano
    Keymaster

    On subscribers management panel.

    in reply to: Unsubscription URL does not work #161854
    Stefano
    Keymaster

    Hi Claudia, what do you mean with “it does not work”? What is happening?

    Stefano.

    in reply to: Newsletter Website #161593
    Stefano
    Keymaster

    Hi, I don’t know, this side the blog works perfectly.

    Stefano.

    in reply to: stop deleting my theme #161584
    Stefano
    Keymaster

    Hi, it’s not the plugin deleting your theme is wordpress deleting a plugin folder before updating it. Custom theme should be placed in a different folder, see the themes documentation in this site.

    Thank you, Stefano.

    in reply to: Multilanguage profile page and service messages #161341
    Stefano
    Keymaster

    Check the multilanguage documentation page in our documentation sections. On your admin side you can switch the language with polylang and configure per language messages. Lists can bond to languages, check the list configuration panel.

    Stefano.

    in reply to: Importing Custom Fields #161333
    Stefano
    Keymaster

    Hi, we have not a targeting based on custom fields, right now.

    Stefano.

    in reply to: background image for form – how to do? #161327
    Stefano
    Keymaster

    Hi, the questions were not deleted I found it marked as spam by Akismet, I don’t know why.

    Stefano.

    in reply to: Subscription success message via ajax… possible? #161325
    Stefano
    Keymaster

    You should recode the form to call the action na=ajaxsub instaled of na=s as action parameter (and manage the ajax submission).

    Stefano.

    Stefano
    Keymaster

    Hi, every single message or label can be translated from the subscription, unsubscription, profile or form fields panels. Usually most of those message should be loaded in your blog language if the blog download the translations from WP.org. You can try to use the reset button on those panel to reload the messages.

    We have not a cancellation form, the cancellation starts always from newsletters you send.

    Stefano.

    in reply to: mysterious subscription #160645
    Stefano
    Keymaster

    If you have the plugin installed and active subscriptions may happen, the from is only the frontend element usable by a user but the backend servie is still active. Just deactivate the plugin.

    Stefano.

    in reply to: Composer #160643
    Stefano
    Keymaster

    Hi, you can duplicate any already sent newsletter and use it as a template. Or just save one and duplicate when you need to start from that layout.

    Stefano.

    in reply to: CSS in "Confimation email" #160619
    Stefano
    Keymaster

    edit the confirmation email link (in HTML mode) and add the css inline, it is the only way to be sure it will be rendered.

    Stefano.

    Stefano
    Keymaster

    Hi, not, it is not possible, the iframe dysplayed your newsletter should be forced to have a white backgrund via CSS (the style of your theme).

    Stefano.

    in reply to: Change targetting fields #160615
    Stefano
    Keymaster

    Hi, we actually do not support extended fields for targeting since they are free text fields. But we’rerevisioning the targeting panel, could be we can evaluate to add them in some way.

    Stefano.

    Stefano
    Keymaster

    Hi, the privacy link can be configured in the form fields configuration panel. The archive should work, what’s happening? Are you sent newsletter public?

    Stefano.

    in reply to: newslwetter list in subscribe form #160611
    Stefano
    Keymaster

    Hi, configure the lists to be public and shown on the subscription form. Already did that and not working?

    Stefano.

    in reply to: Issues with email composer icons #159756
    Stefano
    Keymaster

    Hi, that is not the correct path… it’s strange your path is missing the plugins/newsletter/emails… I check how we get the path (almost surely we use the plugins_url() function of WP that should never fails :-|.
    Is the Newsletter plugin folder corresponding to wp-content/plugins/newsletter?
    Stefano.

    in reply to: newsletter plugin works but submission redirection don't #158974
    Stefano
    Keymaster

    Hi, where can I find the subscrption form?

    Stefano.

    in reply to: False CRON problem message #158968
    Stefano
    Keymaster

    Hi, if there is that message it means the scheduler is not activated enough often. Check on status panel details about the cron.

    Stefano.

    in reply to: Images on Mobile #158966
    Stefano
    Keymaster

    Hi, if they show in a client, your server is ok, setting the folder to 777 is not the right choice. Probably is the mobile client which is blocking the image loading.

    Stefano.

    in reply to: Pricing #158557
    Stefano
    Keymaster

    It’s ok, we sell the whole bundle will all addons.

    Stefano.

    in reply to: Test Emails #158472
    Stefano
    Keymaster

    Newsletter sending test is sent to subscribers marked as “test” subscribers and the list of contacted email should be reported on top of the page when the test is ran.

    Stefano
    Keymaster

    Hi, that is not connected with the mailing. First, you have the caching enabled in your wp-config.php but you’re missing the advanced-cache file. If you’re not using a cache plugin, you should disable the caching in wp-config.php. Then check in that file if you’re running in debug mode, setting the constant wp_debug to false.

    Then run a mailing test from the status panel of Newsletter.

    in reply to: How to deactivate and delete "AddOns"? #157882
    Stefano
    Keymaster

    Hi, addons are regular plugins you can delete them form the plugins management panel of your blog. Once deleted they cannot show up as active. Which addon is still active even if deactivated?

    in reply to: I,m unable to use this plugin #157880
    Stefano
    Keymaster

    Hi, if you’re using a professional add on like automated (or the old feed by mail) you have the option to send an automated newsletter, otherwise the plugin does not send automatically email on new posts added to the blog.

    Stefano.

    in reply to: Selecting data during sending #157716
    Stefano
    Keymaster

    Can you explain me better you needs? You can pause a newsletter and change the targeting, if you want, of course sent email cannot be deleted.

    in reply to: Problemi importazione sorgenti esterne #157713
    Stefano
    Keymaster

    Mi puoi mandare un piccolo estratto del CSV a stefano@gmail.com per controllare il formato? Hai provato anche con l’estensione “advanced import”?

    Stefano
    Keymaster

    Hi, which widget version are you using? The minimal or the standard version?

    in reply to: Statistics of sent newsletter #156516
    Stefano
    Keymaster

    Hi, check the newsletter list where the tracking column should be reported. Is it set to yes or not? The newsletter default is just the default setting when the newsletter is created the first time, but if you set the specific newsletter to no it is kept as no… and if you duplicate a newsletter with no tracking active it keep the no tracking setting (even if it can be changed).

    There was a reason to set the tracking to “no” and maybe that choice has been “propagated” duplicating an old newsletter to create the new ones?

    in reply to: WP-Scheduler & Cron System #155728
    Stefano
    Keymaster

    The “sending” status last until all the targeted subscribers have been processed. On the newsletters list panel you should see the progress. Even the status panel should report some useful information.

    in reply to: problem with checkboxes #155668
    Stefano
    Keymaster

    Hi, nl[] if for lists and they should be configured and enabled in the list configuration panel.

    Stefano.

    Stefano
    Keymaster

    Hi, if the link in the newsletter are HTTP while the final url when the error is shown is HTTPS you have cloudflare or like which redirects the traffic to HTTPS wrongly encoding the url.
    Probably the url ends with %253D.

    Check the wordpress main setting to see if the blog home and the blog url have the https as protocol, that could solve the problem and ask the provider to check why there is an encoding of the url.

    Stefano.

    in reply to: Newsletter Followup and Lists #155283
    Stefano
    Keymaster

    Hi, do not use the follow up extension but the autoresponder extension.

    in reply to: Forget subscriber #153272
    Stefano
    Keymaster

    Hi, it’s not clear your case. If you delete a subscriber all data about that subscriber is delete. If there is a new subscription with the same email address the usual subscription process should be started (with single or double opt in as configured).

    Stefano.

    in reply to: Post Auto Send to Subscibers #152613
    Stefano
    Keymaster

    Hi, you should use the automated addon.

    Stefano.

    in reply to: Newsletter Send bottom #152611
    Stefano
    Keymaster

    Hi, if you composed a newsletter on top of the config panel for that newsletter you should have the sending button. Can you share a screenshot?

    Stefano.

    in reply to: Sending a Newsletter converts = to 3D. #152609
    Stefano
    Keymaster

    Hi, that is a proper encoding, here the problem is in your email client of the delivery service in your blog hosting changing the correct encoding. Try to change the default encoding on main Newsletter settings.

    Stefano.

    in reply to: Template/theme changes not appearing after edits #152607
    Stefano
    Keymaster

    Hi, the plugin update reset all the prepackaged themes. If you want to have a custom theme, you should add it to a special folder. See the documentation on this site on how coding custom themes and avoid them to be lost when the plugin receives an update.

    Stefano.

    in reply to: License KEy Free Version #152606
    Stefano
    Keymaster

    Hi, you don’t need s license to use the free plugin and the free addons.

    Stefano.

    in reply to: Problem in receiving email #152603
    Stefano
    Keymaster

    Hi, the problem is Aruba, not the best choice to send newsletters. Use the Aruba SMTP if you have a mail service with them or ask them to unblock your email sending and/or remove their spam filters. Of course they’ll reply there are no blocks in place, everytime we got that response… but using and external delivery system proves the plugin can send emails.

    Stefano.

    in reply to: Adding more lists does not work #151391
    Stefano
    Keymaster

    Check on top of the panel IF you’re in a specific language context and switch to “all language”.

    Stefano.

    in reply to: Autoresponder Addon: Delay By 0.1 (Decimal Value) #150677
    Stefano
    Keymaster

    Hi, there is apparently a bug and the zero values, while valid, is not accepted. We’re fixing it. Anyway the cron system of WP runs every five minutes, so there will be always a delay. Actually the autoresponder is not made to send an immediate email, but we can work on it.

    Stefano.

    in reply to: User Import/WP Users Integration #150532
    Stefano
    Keymaster

    The subscriber list is actually empty? Or there are subscribers and the ones your importing are already there?

    in reply to: Page not found error when saving or sending a newsletter #149642
    Stefano
    Keymaster

    Hi, another plugin is intercepting the saving and blocking it. Could be even a security module on your server.

    Stefano.

    in reply to: Preview in version 5.8.8 doesn't work #149640
    Stefano
    Keymaster

    actually I can see them, is the newsletter marked as private? I would like to reproduce the problem.

    in reply to: Preview in version 5.8.8 doesn't work #149638
    Stefano
    Keymaster

    Going checking it right now.

    in reply to: Newsletter checkbox integration in several forms #149636
    Stefano
    Keymaster

    The wp registration works IF the custom registration forms uses the standard WP user creation functions, as it would AND the request contains a field named “newsletter” set to any value.

    If it’s not working it means you need to code the integration by hand.

    Stefano.

    Stefano
    Keymaster

    Hi, probably we’ll add a template engine, it would be easy and more flexible than define a new template language. Hope soon.

    Stefano.

    in reply to: 4 minutes to send #149632
    Stefano
    Keymaster

    Newsletter sends a batch of email every five minutes. Only tests are sent immediately. Amazon SES usually does not adds delays on delivery.

    Stefano.

    in reply to: Standard and user defined CSS in advanced options ? #149630
    Stefano
    Keymaster

    Those CSS are for subscription forms in your site frontend.

    Stefano.

    in reply to: WP users integration for usermeta #149628
    Stefano
    Keymaster

    We’re working on a filter where, via code, you can get the associated wp user and monipulate the neswsletter content. Probably with a scripting engine.

    Stefano.

    in reply to: Segment based on extra profile fields #149626
    Stefano
    Keymaster

    It’s planned, but it could be a problem with profile field, which are free text, that are not collected limiting the user input.

    Stefano.

    in reply to: New user #149624
    Stefano
    Keymaster

    The plugin already created a subscription page automatically, if you followed the welcome wizard. Now add, ad suggested in the wizard, a subscription widget. The plugin is already working, you can navigate between the admin page to twick your setup and follow the documentation in this site to get the most of Newsletter.

    Stefano.

    in reply to: Self-made newsletter form #148794
    Stefano
    Keymaster

    Check this page for more documentation on forms.

    Hand Coded Forms

    Stefano.

    in reply to: Add-ons updates #148147
    Stefano
    Keymaster

    Hi install the new addon manager you can find in your account page in this site. It requires a manual download and install. This is a requirements from WP.org.

    Stefano.

    in reply to: Locating created forms and updating details #147468
    Stefano
    Keymaster

    Hi, the standard generated form can be configured in the “form fields” panel, under the “list building” menu. If you want to create custom form you can use the shortcode described in our documentation page:

    Form Shortcodes

    Always in the documentation section there are explanations on how change the CSS and how to hand code forms for who need to have full control of the HTML.

    Stefano.

    Stefano
    Keymaster

    Hi, if you delete the plugin folder (wp-content/newsletter) no code of our plugin is executed so the 500 error cannot originate from our plugin.

    Stefano.

    in reply to: THRIVE ARQUITECT INTEGRATON PRE SALES QUESTION #147039
    Stefano
    Keymaster

    If you connect thrive with wp account (pay attention: local account or wordpress.com accounts?) you should be able to use our wp users integration to trabsform them as subscribers.

    Stefano.

    in reply to: Add WP Users fields to a Newsletter? #147036
    Stefano
    Keymaster

    Hi, you should ask a developer to code a simple plugin which, for each subscriber get the connected wp user (by the wp_user_id field), check the membership status and set a list on that subscriber.

    So you get a list where all the members in a specific condition are collected.

    Stefano.

    in reply to: Outlook enlarges images in newsletter #147034
    Stefano
    Keymaster

    Hi, the new image block let you to specify an image size. Since outlook it’s the only one email client in the world not using the css 2 specification, forcing the size should solve the problem (for example you can specify 600).

    We are working on a solution to set the image size when it is over 600px just for outlook.

    Stefano.

    in reply to: The newsletters plugin / Elementor (pro) #147032
    Stefano
    Keymaster

    Hi, we never integrated elementor pro. Could you give us some reference to this functionality of elementor?

    Stefano.

    in reply to: load js and css file on specify page #147029
    Stefano
    Keymaster

    Hi, we have not support for that right now, since there are people creating custom forms and we need to have the code always handy ready.

    But you can disable the css injection and inject it only on specific pages. As well you can dequeue the javascript and queue it on specific pages.

    Stefano.

    in reply to: Import subscribers to new site #147023
    Stefano
    Keymaster

    Probably there is a problem with the cron. But if you need to fully migrate the subscribers table (and the destination blog has an empty subscriber table), you should dump the wp_newsletter table from the first blog and report it on the second one.

    Can you share a screenshot of the page reporting that percentage?

    Stefano.

    in reply to: Check if a user clicked a button on newsletter #147021
    Stefano
    Keymaster

    Detailed link clicking are collected and reported using the reports add-on. if you need to know if a specific link was clicked by a specific user, you should look into the database, we have not a so detailed report (even if could be useful).

    it’s just a matter of check for a specific user or to start subsequent actions?

    Stefano.

    in reply to: Pagination/infinite load, bulk copy #147016
    Stefano
    Keymaster

    Hi, it’s not clear about your “bulk copy” request. What do you mean? About pagination, I’ll add it to the improvement list for archive add-on.

    Thank you, Stefano.

    in reply to: Edit Form? Where do i edit the form? #147015
    Stefano
    Keymaster

    Hi, under “list building” you have an entry to configure the form fields.

    More can be found in our documentation area to build forms with custom short-codes and other solutions.

    Stefano.

    in reply to: Template/theme changes not appearing after edits #147013
    Stefano
    Keymaster

    Hi, if you edited the original packaged theme, that is the file which is loaded. Check if you have a custom theme under wp-content/extensions/newsletter/emails/themes (where you should add your custom themes). Of course after an update all themes are reset to the packaged version.

    Stefano.

    in reply to: Do not send by plugin or provider error? #147011
    Stefano
    Keymaster

    If with “graph” you means images, we just send the newsletter text as you can see while composing. Maybe the provider is blocking the image loading from email clients. or your email client is blocking the media because it does not trust the originating domain.

    Stefano.

    in reply to: Capabilities for neswletter plugin #147009
    Stefano
    Keymaster

    Hi, we have not support for capabilities.

    Stefano.

    in reply to: What does the "Override Opt In" setting do? #144886
    Stefano
    Keymaster

    It enable the opt in specification at form level.
    Stefano.

    in reply to: landing page and change of subscriber list #144081
    Stefano
    Keymaster

    There is no way actually to remove from a list when they buy, but it’s a good idea, I’ll submit it to the team. There is a similar implementation on “rules by category” panel, we could extend the concept to the generic “buy” action.

    Stefano.

    in reply to: Multiple deleting of @mail.ru? #144080
    Stefano
    Keymaster

    Actually we have not multiple deletion, you should run a database query.

    Stefano.

    in reply to: Impossible to translate a Word "SAVE" #144078
    Stefano
    Keymaster

    Probably it’s a but, I’ll check it.

    Stefano.

    in reply to: Wrong language on "Save" button (From ITA to ENG). #142721
    Stefano
    Keymaster

    Try to switch the admin language to English to have the panel showing the labels in that language and to translate them.

    Stefano.

    in reply to: user-selected tags, tag-related newsletters? #141798
    Stefano
    Keymaster

    Hi, no we do not support per subscriber customized newsletters. With automated you can create some channels deciding which groups of contents one can subscribe.

    Stefano.

    in reply to: Aggiornamento del plugin Newsletter – WP Users Integration #141796
    Stefano
    Keymaster

    Ciao, installa l’addons manager dalla pagina account di questo sito e il problema si sistema.

    Stefano.

    Stefano
    Keymaster

    Hi, install the wp users integration you can find for free in your account page (or install our addons manager, from the account manager so you can then later install all free addons directly from your blog – see the newsletter addons panel).

    Check out the documentation page as well to better understand how to use the wp user integration addon.

    Thank you, Stefano.

    Stefano
    Keymaster

    Hi I really don’t know how that theme is creating the form and why it reverted, anyway the email field should not display such text, but something different. The “subscribe (to) our newsletter” is good for a form title, not for a field placeholder.

    Stefano.

    Stefano
    Keymaster

    The cookie seems correctly set, where I can find pages with the locked content?

    Stefano.

    Stefano
    Keymaster

    Hi I’ll check the problem, could be the cookie not correctly set.

    Stefano.

    in reply to: Captcha doesn't display #140062
    Stefano
    Keymaster

    Hi, the captcha is on a second step during the subscription, not in the form.

    Your version is anyway really old, you should upgrade.

    Stefano.

    in reply to: Download popup extension #140060
    Stefano
    Keymaster

    Hi, the popup addon is at end of its lifecycle, you can use the leads addon. You can find it on your account page in this site.

    Stefano.

    in reply to: Newsletter – WP Users Integration non fa aggiornare #140051
    Stefano
    Keymaster

    E’ necessario installare il nostro addons manager (da qualche settimana per rispettare alcune regole di wordpress). Lo trovi nella pagina account di questo sito.

    Stefano.

    in reply to: embed image into newsletter mail #140049
    Stefano
    Keymaster

    No, we actually do not support the embedding and the cid reference to attached images.

    Stefano.

    in reply to: Release woes after every second update (Google Übersetzung) #139057
    Stefano
    Keymaster

    Hi, can you explain that better? Are something related to the dedicated page regenerated on plugin update (if this is the case, it’s a bug).

    Stefano.

    in reply to: stop sending a newsletter #139056
    Stefano
    Keymaster

    Hi, edit it and use the “pause” button.

    Stefano.

    in reply to: Newsletter Premium Payment #138922
    Stefano
    Keymaster

    One time with ONE year of access to support and updated of the premium addons.

    Stefano.

    in reply to: Other Calendar Plugins #138920
    Stefano
    Keymaster

    Yes, I know, and I have a handful of line codes to integrate with that calendar solution. But the documentation lacks a bit and it’s not so easy to get out the correct information from that plugin. The problem is not the meta data but the correct query to extract events in the right order.

    Stefano.

    in reply to: auto import wordpress users #138918
    Stefano
    Keymaster

    You should install the wp users integration addon. Find it in your account page in this site or directly on addons panel in the Newsletter installation admin area.

    Stefano.

    in reply to: Sending Newsletters from list of Newsletters #138915
    Stefano
    Keymaster

    Edit the newsletter, reach the targeting panel (save and preview for the composer) and you have the send button on top of the configuration panels.

    Stefano.

    Stefano
    Keymaster

    Hi, we use the sender address set on Newsletter main settings. Check if you have an SMTP plugin installed and configured to overwrite the sender address.

    Stefano.

    in reply to: how to send automated subscription confirmation letter? #138514
    Stefano
    Keymaster

    The activation and welcome emails can be configured in the subscription panel.

    Stefano.

    in reply to: Exchange 2007 #138512
    Stefano
    Keymaster

    Hi, the connection timeout is a sign of a connection block between the two server (the site server and the exchange server). Could be a firewall rule, you should check with the provider.

    Stefano.

    Stefano
    Keymaster

    Hi, it’s a bit tricky to have an immediate delivery by the autoresponder, for technical reason, anyway I understand that could be a interesting feature. I’ll see with the team if it can be easily implemented (the autoresponder is an indipendent engine, it’s not linked to the subscription event right now).

    Stefano.

    Stefano
    Keymaster

    Check on status panel, at bottom, the various lof file. The store-xxx.log or main-xxx.log should have some information.

    Stefano.

    in reply to: Can't find my purchase #138068
    Stefano
    Keymaster

    Hi, with which email did you pay? You should have received an email with the contract details.

    Try to recover the password using that email.

    Or send me the date of the payment so I can find it for you (privately at stefano@thenewsletterplugin.com)

    Stefano.

    in reply to: SENDGRID and image not displayed #137434
    Stefano
    Keymaster

    WP_CONTENT_URL is defined in your wp-config.php

    in reply to: Option to remove the dedicated page check #137432
    Stefano
    Keymaster

    If you don’t need a dedicated page you can change the setting on main newsletter settings. If you want to remove the notice about the short code use the “X” in the notice itself.

    Stefano.

    in reply to: Newsletter strips away all formatting #137088
    Stefano
    Keymaster

    Hi, the visural editor (not the drag and drop composer) can strip some code when not perfectly formatted. The editor is a tinymce version (the latest one) and usually it does not strip avay the code.

    Which kind of formatting is it removing?

    Stefano.

    in reply to: Gmail accounts not receiving welcome message #137087
    Stefano
    Keymaster

    Hi, the final delivery is accomplished by your provider mailing system. If it accepts the message but later is not able to deliver to gmail or Google does not trust the provide and drop the messages, we cannot do much more.

    You can try to use an external SMTP, if your provider provides even mailboxes to you, you can try to use its SMTP.

    Stefano.

    in reply to: Subscription apparently OK but opt-in not received #137086
    Stefano
    Keymaster

    Hi, run a test from the status panel, probably your provider is blocking emails.

    Stefano.

    Stefano
    Keymaster

    The import is actually limited at the fileds documented in the example format.

    Stefano.

    in reply to: Newsletter visibility after some period #137083
    Stefano
    Keymaster

    Hi, not we have not the “private” flag conditioned by time, you should set it manually at database level.

    Stefano.

    in reply to: Newsletter on Microsoft Mail & Calendar #137081
    Stefano
    Keymaster

    Hi, we add special code to avois that, on outlook (and ms mail), try to use the latest version, anyway I’ll check the problem.

    Stefano.

    in reply to: List of subscribers who did not open a newsletter #137079
    Stefano
    Keymaster

    Hi, the retargeting options of our reports extension lets you to add who did not interact with the newsletter to a list so you can send a specific message.

    Stefano.

    in reply to: Problem with lists #137076
    Stefano
    Keymaster

    Hi, have you set those lists are “pre-assigned”?

    in reply to: EDD integration #137074
    Stefano
    Keymaster

    Hi, we have still not a working integration with EDD.

    Stefano.

    in reply to: PHP execution time limit, Cron calls #137072
    Stefano
    Keymaster

    If a constant is not set the default values are used. The 60 second could be too low, since we cannot use the full 5 minutes of the batch.

    The scheduler not triggered can be solved using an external trigger, see the documentationpage on this site: there are few options you can consider.

    Stefano.

    Stefano
    Keymaster

    Ok, we added more html structure recently to better deal with outlook, maybe you were using outlook as client?

    Stefano.

    in reply to: Specific permissions for logged in WP user #137069
    Stefano
    Keymaster

    Hi, we have not support for the author role, only for the editor role on newsletter main settings.

    Stefano.

    in reply to: Does the plugin support constant contact? #137066
    Stefano
    Keymaster

    Hi, no we have not an integration with costant contact. Which kind of integration are your thinking of?

    Stefano.

    in reply to: default Form Style #137064
    Stefano
    Keymaster

    Hi, on main Newsletter settings, you can disable totally the plugin styles.

    [newsletter] and [newsletter_form] produce exactly the same form if you’re not using [newsletter_form] to display a custom coded form.

    Stefano.

    in reply to: Error 404 #134821
    Stefano
    Keymaster

    Hi, a 404 could be issued if the newsletter dedicated page has been removed. Check the main setting for the dedicated page.

    Stefano.

    in reply to: Bulk edit of subscribers? #134819
    Stefano
    Keymaster

    There is a specific panel for subscriber maintenance under the subscribers menu.

    Stefano.

    in reply to: How to translate newletters with TranslatePress Bridge ? #134817
    Stefano
    Keymaster

    Hi, translated press is used only to translate the subscription process. Newsletters cannot be translated since the are sent directly to your subscribers and they cannot “switch language”.

    You should write a newsletter for eqach language and send it to your subscribers selection them by language. The segnmentation by language is by list associated to the language, see the lists panel and out multilanguage documentation on this site.

    Stefano.

    in reply to: Unsubscribe help/defaults #134815
    Stefano
    Keymaster

    Hi, there is not an sunsubscription to setup, when you send emails with Newsletter an unsubscription link is usually added, so the user can subscribe.

    Stefano.

    in reply to: How can I send an email automatically for every new post? #134814
    Stefano
    Keymaster

    Hi the Automated extension can send autogenerated newsletters

    Automated

    more details on how it work on our documentation section.

    Stefano.

    in reply to: How to Bulk Upload Subscribers #134140
    Stefano
    Keymaster

    You can use the import feature.

    in reply to: Sort by gender #134137
    Stefano
    Keymaster

    When you create a newsletter you can filter the target by geneder.

    Stefano.

    Stefano
    Keymaster

    Thank you for reporting!

    in reply to: Newsletter subscription form not working #134132
    Stefano
    Keymaster

    Hi, the error is generated by Divi:

    Call to undefined function et_fb_enabled() in /usr/www/users/XXX/wp-content/themes/Divi/includes/builder/framework.php:

    so you should try to report that problem to them so they can understand why it is reaised.

    Stefano.

    in reply to: many errors appear in Debug file #133054
    Stefano
    Keymaster

    Hi, thank you for reporting, we’ll get our profile_error notice fixed on next version.

    Stefano.

    in reply to: issue with Events Manager #132763
    Stefano
    Keymaster

    Hi, I’ll check the events block, could be an issue with the block generator.

    in reply to: Insert Javascript Tags for Ads #132645
    Stefano
    Keymaster

    Javascript does not work in emails. There are no ways to use it.

    Stefano.

    in reply to: Error message on last update #132555
    Stefano
    Keymaster

    Hi, fixed on latest version.

    Thank you, Stefano.

    in reply to: Iscrizione alla newsletter insieme all'iscrizione al blog #132553
    Stefano
    Keymaster

    Devi installare l’estensione free “wp users integration”.

    Stefano.

    Stefano
    Keymaster

    Hi, that line of code reported is for sure not part of Newsletter. Are you sure it is related to our plugin?

    in reply to: Problema ricezione email #131499
    Stefano
    Keymaster

    La newsletter resta in status “sending 0/nnn”?

    in reply to: License KEy Free Version #131330
    Stefano
    Keymaster

    There is no need for a free license key on free version.

    Stefano.

    Stefano
    Keymaster

    Actually not, but we’re going to extend the fields mapping shortly to manage gender and custom profiles.

    Stefano.

    in reply to: http 401 error #130637
    Stefano
    Keymaster

    Hi, can you explain better your problem? When you have that error code? 401 is not returned in any case by our plugin.

    Thank you, Stefano.

    in reply to: Feature Request: Integration with Gravity Forms #130306
    Stefano
    Keymaster

    Hi, we’re going to contact them to get more directions on a possible integration.

    in reply to: problemi con pagine di disiscrizione e modifica profilo #129639
    Stefano
    Keymaster

    Controlla il contenuto della pagina che viene visualizzata. Cosa c’è dentro?

    in reply to: Error help please. #129212
    Stefano
    Keymaster

    Hi, I don’t know, we have not such key in our plugin, seems a theme option.

    Stefano.

    in reply to: How can i add a field like phone number #129208
    Stefano
    Keymaster

    Have you tried to setup the extra fields?

    in reply to: Bug on unsubscribe-newsletter-page? #129206
    Stefano
    Keymaster

    Hi, check the subscription configuration panel: the deutsche translation had a problem in the past and you’ll find a double {subscription_form} in the subscription text option. Remove one of the two.

    Then be sure the dedicated page for newsletter selected on main setting contains only the [newsletter] shortcode.

    Stefano.

    in reply to: Newsletter for Shopify? #129204
    Stefano
    Keymaster

    Hi, we have NOT an integration with shopify. Where did you find mention of such integrationn? Could be a third party solution.
    Are you already synchronizing the shopify customer into your blog?

    in reply to: WP Users Integration – Import users by user role #129202
    Stefano
    Keymaster

    Hi, no there is not such feature even if, I should admit, it’s a long time request. I’ll try to speed it up.

    Stefano.

    in reply to: Receive emails when new subscriber signs up? #129200
    Stefano
    Keymaster

    Check the option on subscription configuration panel.

    Stefano.

    in reply to: Gallery image size #129198
    Stefano
    Keymaster

    We should review the block, I’ll add this request in the block improvement list.

    Thank you, Stefano.

    in reply to: Export fails #129197
    Stefano
    Keymaster

    Too big database and the server goes in timeout. We’re studying a asynch export to file.

    Stefano.

    in reply to: newsletter stuck on sending #129195
    Stefano
    Keymaster

    No, it’s a cron problem. Check the page https://www.thenewsletterplugin.com/documentation/newsletter-delivery-engine and setup an external cron call. You can check if the problem is the cron from the status panel.

    Did you make a test from that panel? The delivery is generally ok?

    Stefano.

    in reply to: Contact Lists #129194
    Stefano
    Keymaster

    Hi, where did you see those “contacts” count? After the newsletter is composer click the save and preview and you can select the targeting.

    Stefano.

    in reply to: change text & size issue #129192
    Stefano
    Keymaster

    On form fields configuration panel. The button that doesn’t fit is not clear, can you provide and example? You should probably add css riles, or we should add general rules if it’s the case. Almost surely is your theme that changes the button layout.

    Stefano.

    in reply to: PHP execution time limit #129190
    Stefano
    Keymaster

    Newsletter tries to set it self the execution limits to an higher value when required, of course if the execution limit can be changed. The max required is 300 seconds, but only when it is delivering the emails (and it depends on how many email per hour has been configured).

    The cron must be triggered every five minutes. Please check the delivery speed documentation page on this site for more details and tips.

    Stefano.

    in reply to: all extensions now "premium"? :( #129087
    Stefano
    Keymaster

    What do you suggest? Would you like to see a specific extension free or do you prefer a lower price and the possibility to purchase a single extension?

    Stefano.

    in reply to: Sending mail slowly #129023
    Stefano
    Keymaster

    Check if in the status panel the cron is working correctly in your site. If not check the delivery engine speed page on our documentation.

    The Delivery Engine Speed

    Stefano.

    in reply to: [Wrong Email] #127742
    Stefano
    Keymaster

    There should be a check via javascript already active and the html 5 check as well. I’ll review the code, may be there is a bug.

    Stefano.

    Stefano
    Keymaster

    That shortcodes ousnd as new to me, what is it producing? Can you give an example link?

    in reply to: Php 7 #127558
    Stefano
    Keymaster

    I use it only with php 7.

    in reply to: Insert boilerplate text to ALL newsletters? #126950
    Stefano
    Keymaster

    It’s actually not possible even if for long time myself faced with that problem. I’ll check with the team. Of course it cpuld not be a shortcode, I mean, it should be a general configuration of automated which can be recalled with a placeholder.

    Stefano.

    in reply to: Link problem #126899
    Stefano
    Keymaster

    Hi, even if the link are changed to tracking link (they are not obfuscated, actually) they shoud not break your newsletter. What is exactly happening?

    Stefano.

    in reply to: unsubscribe for web view #126897
    Stefano
    Keymaster

    The unsubscribe link works automatically if the user open the webview from his received original email.

    Stefano.

    in reply to: How to change the big subscribe button to the small icon? #126896
    Stefano
    Keymaster

    Hi that is by a custom CSS of your theme:
    .tnp-multiple .tnp-submit {
    color: #fff;
    padding: 10px 17px;
    width: 100%;
    }

    try to add this in the custom CSS code configuration (main newsletter settings):

    .tnp-multiple .tnp-submit {
    width: auto!important;
    }

    in reply to: Uncompatible with AMP #126894
    Stefano
    Keymaster

    Yes, we know, we started to work on an AMP compatible set of form, but they require a strict integration with amp plugin since the AMP form feature must be loaded and the form need to make ajax posts and few other little things.

    We hope to be able to release a specific extension for AMP (or we can all hope AMP will die :-).

    Stefano.

    in reply to: HTML changes lost #126892
    Stefano
    Keymaster

    Hi, actually the changes should not be lost if you don’t reconfigure the blocks, even if the composer needs a special HTML structure. I’ve changed many time the code generated by the composer without loosing it on subsequent editing sessions.

    Try to to use the back button, be change from html editor to view mode and then use the edit button un top of the preview which reopen the composer.

    Stefano.

    in reply to: Newsletter with older posts #126890
    Stefano
    Keymaster

    Hi, you should code a custom theme, our themes does not support an “offset” to extract older posts.

    Here the documentation on how themes work: https://www.thenewsletterplugin.com/documentation/newsletter-themes

    If you’re using the composer with the post block, there is not an option to create a block with the old posts.

    Stefano.

    in reply to: invalid data on installing https #126800
    Stefano
    Keymaster

    Check your wp main setting if there is the http or https in the urls.

    in reply to: rfc8058, new email header: "List-Unsubscribe-Post" #126020
    Stefano
    Keymaster

    Hi, tes, I’ve this topic on my list of new developments. Actually we should block direct visits of the link, since that request is transformed in a post. We need, to implement the feature above, manage to bypass some checks if there is a direct post.

    Stefano.

    in reply to: Privacy URL #125350
    Stefano
    Keymaster

    Hi, is the form configured to link te privacy label? check on subscription form fields panel.
    Stefano.

    in reply to: Adding a Video to the newsletter #125222
    Stefano
    Keymaster

    Emails cannot contain video (at least the number of clients supporting them is very limited and for sure not with iframes). Add apicture and link a page containing the video.

    Stefano.

    in reply to: Please respond with contact information #125164
    Stefano
    Keymaster

    Hi, there is a privacy policy with the contact address. Anyway I delete your account in few minutes.

    Thank you, Stefano.

    in reply to: admin send mail #124823
    Stefano
    Keymaster

    check the subscription panel configuration

    in reply to: Need easy way to sort post lists by meta key #124661
    Stefano
    Keymaster

    Hi, you need to code a custom theme. We have not room right now for custom coding, but a theme is nothing else than a loop between posts, like in a WP theme, so a code should be able to start from our default theme and change the filter.

    Stefano.

    Stefano
    Keymaster

    Hi, we have not a notification module for new or updated post “real time”, only with automated you can create a channel for automatic newsletter creation with new blog content.

    Stefano.

    in reply to: How to restore Subscribers list? #124658
    Stefano
    Keymaster

    Hi, the subscriber database is never empties by the plugin, so if for some reason the installation has been reset you could only recover from a backup. Check the subscriber statistics panel to be sure the database is empty.

    Stefano.

    in reply to: Test mail doesn't work #124657
    Stefano
    Keymaster

    Hi are you using an SMTP plugin? If so, be sure to set correctly the sender email address on Newsletter main settings, that could be the problem. Do NOT cnofigure the SMTP on Newsletter: Newsletter uses the SMTP plugin if present.

    Stefano.

    in reply to: Diagnostics Panel Missing, Send button Missing #124486
    Stefano
    Keymaster

    press save and preview to select the receivers and other options and send it. The diagnostic panel has been removed and everything moved to the status panel. Where did you find a link t the diagnostic panel?

    in reply to: New User – Double Opt-In not working #123408
    Stefano
    Keymaster

    Hi, check on SMTP panel to have it enabled. When success is reported is meaqns the email has been moved to the underline mail service (local, smtp and so on) with success. If the email never ends in the recipient’s mailbox, it means the mailing system is blocking it.

    Stefano.

    in reply to: Forcing Lists Doesn't Work #123272
    Stefano
    Keymaster

    Be sure the lists are NOT private. Provate lists cannot be “forced” from a public form.

    Stefano.

Viewing 200 posts - 401 through 600 (of 4,004 total)