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What exactly is meant by “priority support”?

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  • June 7, 2023 at 2:28 pm #302165
    MKJ
    Participant

    Hi,

    I have a blogger license that includes “priority support”. What exactly is meant by this? After posting a question here, it usually takes days if not weeks to get an answer. I wouldn’t call this “priority”. Should I use the ticket system instead? I always prefer forum posts since these threads can help others while a support ticket would be just for me.

    Thank you, Mike

    June 7, 2023 at 3:13 pm #302173
    Stefano
    Keymaster

    Hi, if you’re a customer you should submit a ticket so the right person takes care of it. Thank you.

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