How Can We Help You?
Emails, newsletters, and delivery
Emails not delivered
My newsletters look bad
It happens especially on Outlook. Please check out these common issues and solutions.
You can even check out our troubleshooting area with many self-service solutions
Payments, renewals, and refunds
There are no automatic renewals! Leave the license to expire and continue to enjoy the add-ons*.
* without updates and support
My credit card details
We never get or store your credit card details, they’re managed by the payment gateway.
Refunds can be requested within 30 days by filling out this form.
Account, licenses, and invoices
Lost your access?
Recover your password (maybe using the email address where the order confirmation has been received).
I can’t find my invoice
Invoices are available after 10 days on the account page.
No license in my account
You’re logged in with the wrong account: try to log in with the email address used during the purchase (where the confirmation has been received).
If you can’t solve your account-related problems, please contact us.
Automated and Autoresponder addons
Newsletters are not generated
Usually is a template configuration. Read here the guide (you can open a ticket there).
Daylight Saving Time problems
Usually saving the channel settings fix it up.