Home Forums Newsletter Plugin Support Subscription automatically terminated for trial subscribers

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  • #313808
    ralf.krenzke
    Participant

    If I send a test newsletter to test subscribers, the subscription of these test subscribers is automatically terminated in the background! The test subscribers only receive the “good bye email” without any screen dialogue.

    My newsletter plugin version is 8.1.1 with WP Version 6.4.3.
    As far as I can remember, the problem didn’t occur in newsletter version 8.0.7.
    The issue occurs with various themes (e.g. Catch Base or Catch Kathmandu).
    PHP-Version is 8.2.

    Since I don’t know whether the effect also occurs with real sending and I don’t want to lose my subscribers, I can no longer send newsletters at the moment.

    #313810
    Stefano
    Keymaster

    Hi, there was no changes on Newsletter, I can suggest to force the double step unsubscribe. What’s happening, 99%, is a spam scanner following the unsubscribe links.
    Go to the details of a test subscriber, select the logs panel: you should see recorded the unsubscribe with an IP address: we can check the source of this IP address to get some info.

    #313816
    ralf.krenzke
    Participant

    Hi and thanks a lot for the quick reply,
    the “unsubscribe IP address” is:
    Februar 6, 2024 3:37 pm unsubscribe 40.94.105.73

    #313828
    ralf.krenzke
    Participant

    Another strange unsubscribe is with the following “IP-address”:
    6. Februar 2024 18:26 unsubscribe .0 status: U

Viewing 4 posts - 1 through 4 (of 4 total)
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