Home Forums Newsletter Plugin Support Newsletter unsubscription does not work if you are logged out of WordPress

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  • #312069

    Hello everyone,

    we have a problem with the plugin.
    We included the shortcode [newsletter] on a blank page.
    If we are logged in to WordPress and click on the “Unsubscribe” button in an email, we will be redirected to the page and the correct unsubscribe text with unsubscribe link will be generated and displayed.
    If we are not logged in to WordPress, this does not work and only the form for registering for the newsletter is generated on the page.
    This is a very big problem because it means our subscribers cannot unsubscribe.

    We have already switched off and tested all caching plugins. Unfortunately without success.

    WordPress 6.4.2
    Newsletter 8.0.6
    Newsletter – SMTP Addon 1.0.9

    Astra 4.6.1

    404 solution
    AI Engine: Chatbots, Generators, Assistants, GPT 4 and more!
    Cache enabler
    CookieYes | GDPR Cookie Consent
    Head & footer code
    InfiniteWP – Client
    Jet pack
    Newsletter – SMTP Addon
    Premium Addons for Elementor
    Site Kit from Google
    Widgets for Google Reviews
    WP Optimize – Clean, Compress, Cache
    WPForms Lite
    WPS Hide Login
    Yoast Duplicate Post
    Yoast SEO


    It could be a cache problem, try to deactivate the cache for the Newsletter’s dedicated page.


    Hello Stefano,

    We have deactivated the caching plugin sitewide. However, the error remains. Could it be the template?


    Hi, could be. But is sounds more like to be a caching problem. Are you sure there is not a frontend cache (not installed in the blog), like Cloudfront, varnish or similar?

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