Forum Replies Created

Viewing 46 posts - 2,401 through 2,446 (of 2,446 total)
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  • in reply to: The API folder desapeard #27930
    Stefano
    Keymaster

    Yes, we’re required to remove it to adhere to some WP best practices. We’re going to release a free extension to get them back as a separate plugin.
    And, yes, the url will change.

    Stefano.

    in reply to: How to validate that emails were sent by SMTP #27817
    Stefano
    Keymaster

    Where did you set the SMTP? If you set the SMTP in Newsletter and it is active, the SMTP is used, there is no need to actually validate it. Eventually set some wrong parameter in the SMTP setting and the emails should stop.

    Postman is a plugin for wordpress, there is no need to use it, it’s just an alternative.

    Stefano.

    in reply to: Newsletter + Grabber extension incompatibility #27816
    Stefano
    Keymaster

    Hi, actually, reading the error, probably your form is sending under the key you set as containing an email an array of values. This is why the is_email() function is giving back that error.

    Stefano.

    Stefano
    Keymaster

    Newsletter collects some stats about the frequency the scheduler is activated. Check on diagnostic panel the average time between call, it should be around 300 seconds. If much greater the plugin still work but it could not reach the optimum performances while delivering.

    If you just setup the external trigger, wait at least one day since the stats updates slowly.

    Stefano.

    in reply to: Newsletter as static html page #27750
    Stefano
    Keymaster

    Hi, can you explain me better what is your need? The newsletter is actually a pure HTML (stored in the database).

    Stefano.

    in reply to: problem with email notification #27749
    Stefano
    Keymaster

    Hi Greta, do a test from the diagnostic panel as see if you blog has problem with emails and if the diagnostic messages are delivered.
    Which is your provider?

    Stefano.

    in reply to: Newsletters ending up in spam folder #27718
    Stefano
    Keymaster

    Try to use an SMTP, you can try to use the SMTP for your regular email if your provider is managing even the emails for your domain. Or an external service, like mailjet, mailgun, …

    Stefano.
    ps: the spam is almost surely due to your webserver not trusted from email receivers (gmail, …)

    Stefano
    Keymaster

    All messages cam be composed in the subscription panel.

    Stefano.

    in reply to: License key under "general Settings" / "Basic Settings" #27667
    Stefano
    Keymaster

    If you bought the extensions from this site you have a license key in your account page and you can copy it in that panel to benefit of the automatic updates.

    Stefano.

    in reply to: Newsletter sent multiple times in the span of 1 minute #27637
    Stefano
    Keymaster

    Hi, Newsletter uses a semaphore that should avoid concurrent sending. Did you triggered manually the delivery engine few times in a row? I wonder if there is a bug in checking the semaphore with manual triggering.

    Thank you for your help in debugging it!

    Stefano.

    in reply to: Dificuldade em aceder a uma nova newsletter _ ERRO 500 #27608
    Stefano
    Keymaster

    Error number 500 is logged in the error log of the server. Can you ask the provider where you can get that log?

    Stefano.

    in reply to: Locked content redirect #27572
    Stefano
    Keymaster

    Subscribed user could see the locked content if they have not a cookie, like when they login. They should start from a link in a newsletter, a link generated by {unclock_url}. Send them a newsletter announcing your new content reserved to them.

    Stefano.

    in reply to: Security plugin alert me on a Malicious file #27525
    Stefano
    Keymaster

    Already contacted wordfence, this is a false positive since the ace library is ok and they’re aware of it.

    Stefano.

    in reply to: Stylish e-mail messages! #27404
    Stefano
    Keymaster

    Which messages? The confirmation and welcome messages use a tewmplate you can edit in the message template panel.

    Stefano.

    in reply to: HTTP ERROR 500 #27401
    Stefano
    Keymaster

    Hi, those kind of error are logged by the server in a special log file, named error.log. Ask the provider this file and check if your php version (on newsletter diagnostic panel) is 5.3 or greater.

    Stefano.

    Stefano
    Keymaster

    Il problema lo sta creando il plugin wp-minify, non vedo riferimenti a Newsletter negli errori della pagina. In ogni caso basta disabilitare i vari plugin finché il problema non scompare per capire quale causa il problema. Newsletter non dovrebbe interferire in alcun modo con la resa grafica di un blog.

    Possibilmente disabilitare e ripulire ogni plugin di cache o di ottimizzazione javascript, css, html.

    Stefano.

    Stefano
    Keymaster

    Hi checking the code there should be no more references generated by Newsletter to that file. Are you sure it has not been added to your theme?

    Stefano.

    Stefano
    Keymaster

    Uhm, the gray.css should not referenced, thank you for your report. Probably the option is still effective and should be corrected.

    Stefano.

    in reply to: Image URLs Incorrect #27296
    Stefano
    Keymaster

    The problem is not in the plugin, but you almost surely have another plugin that makes relative the media URLs. In this case you need to correct the URLs by hand.

    Stefano.

    in reply to: No Longer Sending #27293
    Stefano
    Keymaster

    Hi, do a test from the diagnostic panel. If you get back a success but no email is actually delivered, your provider is applying some kind of filter and you should open a ticket with them.

    Stefano.

    in reply to: Newsletter page error #27289
    Stefano
    Keymaster

    Hi, where is the newsletter page?

    Stefano.

    in reply to: Importazione utenti file CSV #27273
    Stefano
    Keymaster

    Ciao, hai verificato se i contatti che stai importando e che falliscono non siano già presenti? PErché non c’è motivo per cui alcuni elementi non te li carichi senza darti errori specifici.

    in reply to: CF7 Extension for Newsletter – update #27271
    Stefano
    Keymaster

    Have you a valid lincense key set on Newsletter main settings?

    Stefano.

    in reply to: subscription setup opt in switch not working #27270
    Stefano
    Keymaster

    Thank you for your report, I’ll check it asap.

    Stefano.

    in reply to: Update Account / Unsubscribe going to 404 #27269
    Stefano
    Keymaster

    Check the url for the newsletter dedicated page you set on subscription settings.

    Stefano.

    in reply to: Error 403 on/?na=s #27268
    Stefano
    Keymaster

    Hi, open a ticket with your provider that is due to a server configuration.

    Stefano.

    in reply to: where do I get license key? #27046
    Stefano
    Keymaster

    In the account page on this site.

    Stefano.

    in reply to: wrong email redirect #27039
    Stefano
    Keymaster

    You have something that intercept the submit of the form making it a get without the email field. Check the javascript.

    Stefano.

    in reply to: Subscribers list lost with migration #26900
    Stefano
    Keymaster

    Hi check if in your database (new) there are the tables named wp_newsletter*. If not the backup was incomplete.

    Stefano.

    in reply to: How to update lists to remove Bounced Emails? #26805
    Stefano
    Keymaster

    If you use an external delivery system integrated with our extensions the bounce management is automatic. Otherwise you should “import” a list of bounced emails so they will be marked as bounced and not contacted anymore.

    Stefano.

    in reply to: Import Registered Users #26804
    Stefano
    Keymaster

    Probably yes. Clearly your webserver does not support a so massive import of users and blocks for whatever reason.

    Stefano.

    in reply to: newsletter-delivery-desaster #26774
    Stefano
    Keymaster

    Hi did you make a test from the diagnostic panel? Does it report “success”? If so and the emails are not delivered it means Newsletter pass over the email toy your server and it does not deliver them.

    Let me know, Stefano.

    in reply to: Scheduled/automated emails for new subscribers? #26767
    Stefano
    Keymaster

    The welcome email is included in Newsletter standard configuration, the followup extension lets to create a serie of 20 email to be sent at regular intervals.

    Stefano.

    in reply to: Link to view latest email in a browser? #26766
    Stefano
    Keymaster

    Hi, actually there is not such feature.

    Stefano.

    in reply to: WP shortcodes in Newsletter? #26765
    Stefano
    Keymaster

    Hi, there is not support for shortcodes actually.

    Stefano.

    in reply to: Missing */do directory #26764
    Stefano
    Keymaster

    The do folder was removed. The plugin should not generate links to the folder anymore (actually since long time), why you still have confirmation email with those link? The correct subscription link is now http://www.yourcomain.com/?na=s and the confirmation http://www.yourcomain.com/?na=c plus the user key.

    Stefano.

    in reply to: shortcode newbie #26763
    Stefano
    Keymaster

    Have you setup the form fields in the config panel?

    Stefano.

    Stefano
    Keymaster

    Bounce detection requires a delivery error message analyzer. If you use external SMTP service which give you that feature (sendgrid, mailjet, …) Newsletter integrations with those system are able to get back the bounces. Otherwise you can try to use the Bounce plugin from the WP directory.

    Stefano.

    in reply to: Newsletter shows as sent, but it is not being received #26693
    Stefano
    Keymaster

    Do a delivery in the diagnostic panel and check for reported messages. If the diagnostic reports “success” open a ticket to your provider since there is in place some kind of block.

    Stefano.

    in reply to: Problem with sending newsletter #26691
    Stefano
    Keymaster

    Long delays are always due to your mail service (the one the provider supply in to your web space) since the plugin sends the emails immediately. Try to open a ticket with your provider.
    And do few tests from the diagnostic panel of Newsletter. And ask the provider how many email you can send per hour.

    Bye, Stefano.

    in reply to: Receiving a Fatal Error on Dashboard #26660
    Stefano
    Keymaster

    Hi you’re using an old version of php you should upgrade at least to version 5.3.

    Stefano.

    in reply to: Priority Tickets support not working – why? #26640
    Stefano
    Keymaster

    Hi, the ticket system is working, I’ll check you account and your tickets may be there were not notified problems.

    Stefano.

    in reply to: Firewall Configuration #26621
    Stefano
    Keymaster

    You should let the blog to contact http://www.thenewsletterplugin.com in port 80 to check for updates. No other activation process is required.

    Stefano.

    in reply to: no confirmation e-mail sent since update 4.6.8? #26619
    Stefano
    Keymaster

    Open a ticket to the provider, the PHP mailing layer is broken in your server!

    Stefano.

    in reply to: no confirmation e-mail sent since update 4.6.8? #26599
    Stefano
    Keymaster

    That is rather strange, can you do a test from the diagnostic panel?

    Stefano.

    in reply to: Footer does not work after customization and override #26586
    Stefano
    Keymaster

    In your theme you’re including the footer from the wrong folder. Try to include it with an absolute path.

Viewing 46 posts - 2,401 through 2,446 (of 2,446 total)