Forum Replies Created
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AuthorPosts
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Stefano
KeymasterHi check if in your database (new) there are the tables named wp_newsletter*. If not the backup was incomplete.
Stefano.
Stefano
KeymasterIf you use an external delivery system integrated with our extensions the bounce management is automatic. Otherwise you should “import” a list of bounced emails so they will be marked as bounced and not contacted anymore.
Stefano.
Stefano
KeymasterProbably yes. Clearly your webserver does not support a so massive import of users and blocks for whatever reason.
Stefano.
Stefano
KeymasterHi did you make a test from the diagnostic panel? Does it report “success”? If so and the emails are not delivered it means Newsletter pass over the email toy your server and it does not deliver them.
Let me know, Stefano.
Stefano
KeymasterThe welcome email is included in Newsletter standard configuration, the followup extension lets to create a serie of 20 email to be sent at regular intervals.
Stefano.
Stefano
KeymasterHi, actually there is not such feature.
Stefano.
Stefano
KeymasterHi, there is not support for shortcodes actually.
Stefano.
Stefano
KeymasterThe do folder was removed. The plugin should not generate links to the folder anymore (actually since long time), why you still have confirmation email with those link? The correct subscription link is now http://www.yourcomain.com/?na=s and the confirmation http://www.yourcomain.com/?na=c plus the user key.
Stefano.
Stefano
KeymasterHave you setup the form fields in the config panel?
Stefano.
October 28, 2016 at 7:39 am in reply to: When using SMTP, is it possible for Newsletter to record bounces? #26713Stefano
KeymasterBounce detection requires a delivery error message analyzer. If you use external SMTP service which give you that feature (sendgrid, mailjet, …) Newsletter integrations with those system are able to get back the bounces. Otherwise you can try to use the Bounce plugin from the WP directory.
Stefano.
October 27, 2016 at 8:32 pm in reply to: Newsletter shows as sent, but it is not being received #26693Stefano
KeymasterDo a delivery in the diagnostic panel and check for reported messages. If the diagnostic reports “success” open a ticket to your provider since there is in place some kind of block.
Stefano.
Stefano
KeymasterLong delays are always due to your mail service (the one the provider supply in to your web space) since the plugin sends the emails immediately. Try to open a ticket with your provider.
And do few tests from the diagnostic panel of Newsletter. And ask the provider how many email you can send per hour.Bye, Stefano.
Stefano
KeymasterHi you’re using an old version of php you should upgrade at least to version 5.3.
Stefano.
Stefano
KeymasterHi, the ticket system is working, I’ll check you account and your tickets may be there were not notified problems.
Stefano.
Stefano
KeymasterYou should let the blog to contact http://www.thenewsletterplugin.com in port 80 to check for updates. No other activation process is required.
Stefano.
Stefano
KeymasterOpen a ticket to the provider, the PHP mailing layer is broken in your server!
Stefano.
Stefano
KeymasterThat is rather strange, can you do a test from the diagnostic panel?
Stefano.
October 24, 2016 at 6:21 pm in reply to: Footer does not work after customization and override #26586Stefano
KeymasterIn your theme you’re including the footer from the wrong folder. Try to include it with an absolute path.
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