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StefanoKeymaster
Hi, with version 8.2.5 the problem should be solved.
StefanoKeymasterHi, it’s a bug we identified a few minutes ago, it will be fixed today with a release.
StefanoKeymasterHi, I’ve tried just now but I’m unable to reproduce the error. Could you kindly reported the error details?
If the error has been intercepted by WP, it should have been sent to the administration email (the one set on the main WP settings).
If there is no email, the server error logs should contain the details.
Another way is to set the Newsletter plugin in debug mode, there is an option on Newsletter’s main settings (note: it’s not the logging level, it’s a setting specific for the debug mode).
Once active a notice is shown on top of our administration pages.
Them if you reproduce the error, a log file should be available under Help/Logs with name php-xxx.log.StefanoKeymasterHi, yes, that is a recent change, we sent a newsletter about that :-). On the admin side, there should have been a couple of warnings about that required change.
That is a step we took to reduce the multilanguage management problems (as you see it is not so easy to manage it…).Thank you for your collaboration!
StefanoKeymasterHi Julie, the page shown should be connected to the subscriber language, so the redirect should redirects to the public page for german if the subscriber language is german.
It it’s not working there something we need to check (I’ve make some tests with success, I need to try other combinations).
Have you make the test with a not registered email address?StefanoKeymasterHi, it is a general problem with multilanguage, double opt-in, and custom welcome emails. It will be fixed with today’s release.
Just a note: while testing, if an already registered email address is used to try a second signup, the signup language and the language of the existing subscriber could create some glitches: we’re looking at them as well.
For tests, we recommend using a email address not already registered.
StefanoKeymasterHi, it seems a bug for multilanguage installation, we’re checking. And specifically for the welcome email designed with the composer.
I’ll get back tomorrow when I can complete some tests (and probably a fix release will be published).StefanoKeymasterWhen you send a newsletter with links (with tracking active) and the subscriber follows a link a cookie is set. That grants the access.
Newsletter has not a login system, of course, but with that cookie the subscriber is recognized: it’s like the magic login link some services send by email.StefanoKeymasterHi, thank you, I’m going to add a check right now. It happens when no custom fields is set to be displayed on the profile form (or when custom fields are not used).
March 15, 2024 at 7:14 am in reply to: PHP Fatal Error When Subscriber Saves His Profile Edit #323062StefanoKeymasterArghhh! That version shouldn’t have been distributed, it was an error on the 8.2.2 package suddenly replaced… but of course, it was not. See the 8.2.3, it’s just a republishing of the correct package with a new version number, to be sure the correct code is distributed.
Thank you very much for reporting!
StefanoKeymasterHi, you need to check WP Mail SMTP, probably it is sending using the standard mail() function of PHP and it is not configured to use an SMTP. WP Mail SMTP, if not configured, does nothing.
I suggest to copy the configuration you set on Newsletter – SMTP to setup WP Mail SMTP so it will use there SMTP.
Then no other problems of bad headers. 🙂
StefanoKeymasterHi, you don’t need the Newsletter SMTP addon, just keep wp mail smtp (or fluent smtp) and set it to use the SMTP service. Newsletter automatically uses that plugin.
WordFence could use a different method to send emails than the standard WP method (so the SMTP plugin would be activated), but is shouldn’t.Since you have come problems with the provider, I suggest to have a single plugin connected with the SMTP: this way all communication generated by the blog (notification, newsletters, ..) should be managed directly by the SMTP plugin.
There is even a maillogging plugin, if I remember well, so you can check what’s happening (there is no need to use the pro version of wp mail smtp).
StefanoKeymasterHi, the Newsletter plugin uses WP to send email IF no delivery addons are installed. Please check if you have the Newsletter – SMTP addon active, and remove it.
StefanoKeymasterHi, if the test is ok, the plugin can send emails from your site. When the confirmation email is not sent, probably it is dropped by your provider (spam filters). Try to change the subject and a bit the content of that email (see the Subscripton/Settings/Activation tab).
If you kindly share you site address, I can do a test subscription to see if I receive the email.
Have you checked the spam folder?
StefanoKeymasterSince it could help others, with JSP we checked all the possibilities and the provider is changing the email headers when the site’s public side starts them and not when they’re sent (like tests) from the admin side.
This is done even by other providers, including the originating of PHP scripts and other information to identify if needed, hacked sites. That is a problem, anyway, because the antispam filter does not like too much that added information.
With email headers I mean some meta information that is not visible in the email client, you need to get the email source (for example with Gmail or Thunderbird).
StefanoKeymasterHi, the PHP mailer is actually used to encode the mail since amazon ses is faulty in managing utf-8 content, but it is not related to encryption.
StefanoKeymasterCould be when you test from the admin some filters are/are not applied as when you send (subscribe) from the public side? Maybe your theme or a plugin is applying some filters!
StefanoKeymasterHi, the widget just collects a subscriber, it cannot affect the sending of an email, it’s a core process identical for newsletters and notifications.
Belive me, I wrote the code of the delivery part.
You can use our widget, a shortcode, a custom form and nothing will change. For example, open the newsletter public page, you’ll find the subscription form. If subscribing using that form you find the same problem, that’s a confirm it’s not the form influencing the delivery.So we need to check elsewhere.
1. goto the Newsletter’s main settings, there you have a sender and a return path: what’s in them?
2. share the page where I can test the subscription with my addresses so I can see the messages and I can look at the source of those messages
3. send me a test that does not shows up the to test@thenewsletterplugin.com: from where do you run the test? From our Help/Delivery panel or from WP Mail SMTP?Thank you!
StefanoKeymasterHi, I installed it on a couple of blog getting it from the documentation page or this link
https://www.thenewsletterplugin.com/get-addons-manager
and it works. Could be when you download the zip package it is unpacked and you’re trying to upload the folder and not the zip file?
StefanoKeymasterHi, could you kindly report the exact message or a screenshot?
StefanoKeymasterHi, the previous message was sent to the wrong request sorry. To be notified via email for each new subscriber, just enable the notification on Subscription/Settings. You can specify an email address where those notifications should be sent.
A similar notification option is presented on the Subscription/Unsubscription configuration panel, of course to get notified of cancellations.
StefanoKeymasterHi, the settings for the welcome email have been reworked and now the problem should be fixed.
February 27, 2024 at 3:43 pm in reply to: Drag and drop function for automatic newsletters does not work #321756StefanoKeymasterOk, great! 🙂
StefanoKeymasterOk!
February 27, 2024 at 3:42 pm in reply to: Subscription automatically terminated for trial subscribers #321754StefanoKeymasterThat is an IP of the Microsoft Azure cloud, you can check it here.
https://www.maxmind.com/en/geoip-demo
So 100% is a mail scanner. The latest version of Newsletter has a better antibot to try to block them. You can even enable the double step unsubscription, it helps.
This is something we started to see since a couple of months, probably some more aggressive antispam/anti ransomware deployed usually by big companies.February 27, 2024 at 3:39 pm in reply to: Placeholder text stays when click on the input field #321753StefanoKeymasterHi, that input field is the one used by Newsletter is not created by Elementor. Could be you have some customization in your site made by a developer?
Could you share the URL where the form is visible so I can get a look?
February 27, 2024 at 3:37 pm in reply to: massive returns with “Mail delivery via script failed“ #321752StefanoKeymasterHi, that is something already seen. When you send an email with a client it is delivered, when send with a hoster mailing system it is not. Probably some providers do no accept emails from IP of specific hosters or not whitelisted.
That is not connected to the plugin, it just create an email, it’s the mailing system of the provider. I can suggest to try with a pro delivery service, like amazon, sendgrid, …, smtp2go, …, or ask the provider if you can use their smtp.StefanoKeymasterHi, plugin.php of newsletter-amazon plugin? we do not use the PHP mailer to set the headers? are you using our smtp addon?
StefanoKeymasterHi, that message is added by the email client, I’m pretty sure many other clients do not add it. That client recognizes the email as a newsletter because it contains the mandatory unsubscribe headers.
StefanoKeymasterHi, no, that is a fake address by the provider, it is not the code of a newsletter.
StefanoKeymasterOk, you’re talking about instasend. Sorry, the template cannot be edited right now.
February 26, 2024 at 8:39 am in reply to: New installation: Subscribe works – newsletters don’t #315383StefanoKeymasterOk! 🙂
StefanoKeymasterThank you for sharing, surely we’ll take this into considerations for future releases.
StefanoKeymasterHi, the sender’s name is not multilanguage ready, sorry.
February 26, 2024 at 8:36 am in reply to: How can I increase the hourly sending limit? (AmazonSES) #315380StefanoKeymasterHi, sendy is a SaaS service, they have much more power than the server where a site is hosted and they can work in parallel. You can enable the turbo mode on the Amazon SES addon, but the limitations of PHP are there. If you need performances like Sendy, you should use a VPS with Postfix configured as smart host and set Amazon SES as the SMTP service for Postfix. In that case all the resources of the server can be used to send emails.
BTW, most of the times, when a sending process is completed, what’s compete is actually the enqueuing of emails, the real delivery can take much more.StefanoKeymasterHi, the code you pasted probably has been filtered. You should use the [newsletter_form] in a “shortcode block” for your sidebar or use our widget.
February 26, 2024 at 8:30 am in reply to: Newsletter unsubscription does not work if you are logged out of WordPress #315378StefanoKeymasterHi, could be. But is sounds more like to be a caching problem. Are you sure there is not a frontend cache (not installed in the blog), like Cloudfront, varnish or similar?
StefanoKeymasterWhen you create a channel, you can select to create a channel using the obsolete theme system (on bottom of the automated channel list), or the standard theme, create with the composer. Probably you have an old installation where only the old theme system was available.
February 26, 2024 at 8:27 am in reply to: Mobile browser errors when Akismet + Captcha are enabled? #315374StefanoKeymasterHi, the captcha has not js… weird, is the problem still there? Debugging on a mobile browser is really complicated, but if you share a link we can try to test.
February 26, 2024 at 8:24 am in reply to: Placeholder text stays when click on the input field #315368StefanoKeymasterHi, so you’re creating a form with Elementor? Elementor forms should have the placeholder setting for fields.
StefanoKeymasterHappy to know it’s solved!
StefanoKeymasterThe error you have is not related to a timeout of PHP but a timeout on the Apache server. Tables you need to look at are wp_newsletter_*, in particular wp_newsletter contains the subscribers.
StefanoKeymasterHi, you should enter the list of automated newsletters and use the delete button. Is it missing?
StefanoKeymasterHi, that’s really weird, the date selector should show at least three years in the future.
StefanoKeymasterHi, not, it is actually not possible.
February 25, 2024 at 8:33 pm in reply to: Placeholder text stays when click on the input field #315143StefanoKeymasterHi, that is not from the newsletter plugin, we use the placeholder attribute. Where is the form placed? Is it a widget? Could you share a link?
StefanoKeymasterHi, could you check please if the latest version solves that problem?
StefanoKeymasterHi, actually not, the post are shown in the order returned by WP (which is of course the publishing date).
StefanoKeymasterHi, we don’t have an option to create a list or target with that kind of criteria.
StefanoKeymasterHi, could you kindly report what the links look like? The wrong link is related to which page?
StefanoKeymasterHi, bad problem. When you save the url should be changed with the newsletter ID. It means something went wrong while saving the data to the database (ask the provider to run a table analysis for your DB).
I saw that problem after a site migration where the database has been reconstructed without all the correct definitions.
You should even check the System/Logs panel for errors. You can collect more information by enabling logging on Newsletter’s main setting and setting the login level to error (or more).StefanoKeymasterThat is the tracking image to know when the email is opened, if you disable the tracking is it not added anymore.
Probably or the email client or some other filter is showing that code.StefanoKeymasterHi, there was a bug recently solved, do you still see that problem?
Thank you for your collaboration!
February 25, 2024 at 4:33 pm in reply to: Problem with displaying some images in the automated newsletter #315079StefanoKeymasterHi, automated, or better the “posts” block, uses the “featured” image of a post. If the image is not set on that post, nothing is shown.
You can try to install a plugin like “thumbnails” which has a feature to automatically set a featured image choosing the first one between the ones uploaded for that post.February 25, 2024 at 4:31 pm in reply to: No confirmation message, profile is not displayed, etc… #315077StefanoKeymasterHi, the pubic page should not contain the [newsletter_form] shortcode but the [newsletter] shortcode. When created automatically, that is the short code added, probably it was edited.
Using the correct shortcode all messages are shown on that page.StefanoKeymasterHi, no, it is actually not possible, you should write come custom code to do that (possibly even with javascript).
StefanoKeymasterHi, it sounds like an installation problem. Try to download the zip package from your account page on this site and install it from the plugins panel/add new.
StefanoKeymasterHi, the plugin (and addons) does not have a connection between lists and post categories. You can create automated channels that extract specific posts from specific categories and let users to choose between lists connected to those channels.
Usually, a blog has many categories and could be confusing for a subscriber to choose between all of them. It is easier to choose a topic that probably aggregates many categories. Of course, it depends on the blog organization!
StefanoKeymasterHi, the webhook and the API don’t have data formats compatible, sorry. They have been built to be integrated to servicers like Zapier where the data format can be defined on that platform.
Anyway, I toke note of your need since it could be useful for development, thank you.
StefanoKeymasterSend it to me at stefano@ thenewsletterplugin.com.
BTW the latest version of the Newsletter has a new antibot protection that should help a lot in blocking unwanted traffic.
I always suggest using Wordfence as well, since they block many IP based on bad behavior or bad user agents.StefanoKeymasterWe have not specific unsubscription statistics, but with the Reports addon for each newsletter, you can see how many subscriber unsubscribed from that newsletter.
February 25, 2024 at 4:17 pm in reply to: Polylang Form subscripotion doesn’t pick up the language #315040StefanoKeymasterHi, there was a bug in the welcome email management with Polylang, it should be solved. Could you check once again? Some other issues have been solved on latest version, always related to multilanguage configurations, for example, the welcome email was not picked up in the correct language.
Let me know if the problem persists, dealing with multilanguage plugin is not always easy.
If you use custom forms, you can add the language to those forms with an hidden field named “nlang”. That value is stored with the subscribers’ data and should drive all messages (except when there are nugs :-).
Thank you for your collaboration!
February 25, 2024 at 4:13 pm in reply to: How to send a different Welcome message with coupon depending on the form used? #315038StefanoKeymasterHi, different welcome email as supported on all our form managers integration and we’re extending them to all forms, but right not the standard forms (widget, shortcodes, and so one) don’t have the ability to send a custom welcome email.
February 25, 2024 at 4:12 pm in reply to: Placeholder text stays when click on the input field #315037StefanoKeymasterHi, probably it’s not a placeholder and you’re using a custom form (maybe provided by the theme). If you can edit the HTML, likely you’ll find the value attribute set, for example:
value=”placeholder text”
while the placeholder attribute should be used:
placeholder=”placeholder text”
if you share the URL of the page where the form is visible I can check it.
February 25, 2024 at 4:10 pm in reply to: Latest release introduced formatting error in menus #315036StefanoKeymasterHi, it should have been solved on the latest version.
Thank you!StefanoKeymasterHi, no, there is not that kind of setting in the plugin. I can suggest, seen the real low number of email you’re sending, to get a free plan on one of the many delivery providers (all them can be used via SMTP just installing an SMTP plugin).
You can look at sendgrid, mailjet, mailgun, smtp.com (maybe that one has not a free plan, I don’t remember), sparkpost, and elastic email.StefanoKeymasterHi, that message is not added by our plugin. It could be added or shown by your email client, it’s the first time I see a message like that. Which email client are you using? Could you share a screenshot?
StefanoKeymasterHi, it seems not related to the TLS protocol, but something else. Where that message is shown?
February 25, 2024 at 4:03 pm in reply to: massive returns with “Mail delivery via script failed“ #315029StefanoKeymasterYhe message means the mailing system cannot deliver the message, probably because the destination is wrong (email address does not exist, the domain is wrong, and so on). The involved subscriber can be identified in this case by the id 8683. Usually those message should return the original message as attachment where the subscriber email is reported.
StefanoKeymasterHi, we need some more information to understand the problem. Are you sending with our amazon ses addon? Or have you connected the blog with an SMTP plugin?
StefanoKeymasterHi, on the Subscribers/Profile page panel you can configure how the profile editing form is shown.
S.
StefanoKeymasterHi, when that happens is not a problem with the plugin, but another plugin injecting code in our pages (when it shouldn’t). Sometimes even a theme does that.
If possible try to deactivate temporary other plugin to see if you can identify the one creating problems.
StefanoKeymasterHi, recently that seems connected to “addressive” spam checkers and email scanners. If look at the details of that subscriber, on its log panel you can find the IP address from which the unsubscription has been started. Could you report it so we can check on Maxmind?
An help to avoid this problem is to enable the double steps unsubscription, those spam scanners usually do not go so deep in surfing the blog links.
We’re studying a solution to block those scanners but they simulate perfectly a regular browser, of course they don’t want to be blocked.
StefanoKeymasterHi, your site is converting the pages to the AMP format, and the form is not converted in the right way to be compatible with AMP. I don’t know of possible solutions right now.
February 9, 2024 at 7:48 am in reply to: Showing how many posts are included in the Newsletter #313984StefanoKeymasterNot, is not possible.
(the number of posts is determined by the posts block – one or more – so that information is not available on other blocks)StefanoKeymasterThe cheapest one is amazon ses, but it is a bit tricky to configure (and to be approved). Sendgrid id widely used by our customers.
StefanoKeymasterYou can use the last activity “filter” on the maintenance panel to delete subscribers who didn’t interact for a specific period of time. We have not a filter based on the last not opened emails.
The cited filter is already part of the free plugin.StefanoKeymasterYou can change one subscriber a time, or work directly at the database level. There is no way from the admin side to “select” 200 subscribers.
StefanoKeymasterHi, could you share the site where there is the subscription form? The submitting… word is not part of our plugin, maybe there is a custom form.
February 6, 2024 at 5:11 pm in reply to: Subscription automatically terminated for trial subscribers #313810StefanoKeymasterHi, there was no changes on Newsletter, I can suggest to force the double step unsubscribe. What’s happening, 99%, is a spam scanner following the unsubscribe links.
Go to the details of a test subscriber, select the logs panel: you should see recorded the unsubscribe with an IP address: we can check the source of this IP address to get some info.StefanoKeymasterHi, but how you identify those subscribers?
StefanoKeymasterHi, it has been fixed on version 8.1.1.
Thank you, Stefano.
January 30, 2024 at 7:23 am in reply to: Drag and drop function for automatic newsletters does not work #313333StefanoKeymasterHi, please check if you created the Automated channel with the top button on the channel list or the “create channel with obsolete theme”, which is there just for compatibility with old installations.
I kindly ask to open a ticket from your account page in this site so a technician can help.
Tnx.
StefanoKeymasterHi, the best way to migrate is to dump the wp_newsletter_emails table and restore it on the new site. This way you preserve all your newsletters and templates.
More, it would be recommended to dump all the wp_newsletter* tables and restore them on the new site.StefanoKeymasterHi, the problem is not completely clear. Your provider is limiting the sending “speed” to 100 emails per day? You should consider to use an SMTP service with a free plan with higher limits, look at mailjet, sendgrid, mailgun, elasticemail, sparkpost for the one that offer a free plan. They’ll give you the SMTP parameters that can be used with an SMTP plugin.
StefanoKeymasterHi, you can grant general access to the plugin from the plugin’s main settings. Some panels are anyway reserved to the administrator role.
StefanoKeymasterHi, the resubscription doesn’t have a specific email, nothing is sent if the subscriber reactivates the subscription after unsubscribing. The text message, instead, is configurable always in the same panel.
We don’t suggest sending a good bye email, it is no longer considered a good practice, specially starting from 2024 with the new Google and Yahoo rules.Happy new year (a bit late) to you!
StefanoKeymasterHi, the HTML code you reported is not from our plugin, the ml-embedded and the data-form are not something we use.
When you add a widget, you should find two specific widgets by the Newsletter plugin (the standard one and the minimal one).
With the new WP widget system, you can even add a “shortcode widget”, if available in your installation, and use the Newsletter shortcodes like [newsletter_form] and its variants:
https://www.thenewsletterplugin.com/documentation/subscription/subscription-form-shortcodes/
About the importing, I can suggest to try to use the copy and paste with a small sample: then you should select the field separator and then mapping your CSV data to the subscriber data on the import configuration panels.
If you have a specific issue and/or you can share a screenshot, I can be of more help.
StefanoKeymasterHi, it seems you’re using the old theme system of Automated, I can suggest moving to the new one where the template is created with the composer.
Anyway, I’ve forwarded the problem to our devs to check.
StefanoKeymasterHi, please, try to get the zip package of automated from your account page and install directly the zip adding a new plugin and uploading it from the WP admin side.
If that works it could be a connection problem between your blog and our download service.
Kindly, open a support ticket from your account page so a technician can look at the issue and help to solve the problem.
Tnx.StefanoKeymasterHi, the form shortcode should include automatically the current language and it should be stored in the subscriber profile. That language is then used to show the messages.
Could you kindly check if the subscribers registered, for example, by the german form have the german set as language?
The opt-in is global: try to save the subscription setting for every language, even if the opt-in option is not shown: could be there is a stale configuration saved on the per language setting.
StefanoKeymasterHi, usually this is a problem with the javascript “select 2” library. It happens when another plugin, or the theme, injects its code into our admin pages.
Please contact me at stefano [at] thenewsletterplugin [dot] com so I can try to setup a debug session to find out more.
StefanoKeymasterNo, we’re not aware of secure methods to block them. We already have in the code some filters to block the known bot, but most of the time they load the content using “user agents” that cannot be distinguished from standard browsers.
Event the IP addresses are not easy to identify.
StefanoKeymasterHi, the best way to get this kind of content inside a newsletter is to create a custom block that randomly extracts your listing. You can start from the posts block and just change the posts extraction, inheriting all the posts block settings and layouts:
https://www.thenewsletterplugin.com/documentation/developers/dev-composer-blocks/
StefanoKeymasterHi, templates are manageable from the Newsletters panel, on top there is a menu entry to access the template list.
The deletion of the plugin does not delete your data, config or templates: this behavior is too dangerous, generally. It’s a design choice, otherwise an unwanted deletion can destroy precious data (newsletters, subscribers, and so one, it’s not only a set of configurations that risk to get lost).
About the tables, if you need to manage them directly they are all the ones starting with wp_newsletter*.
StefanoKeymasterOk, thank you for reporting! Probably the HTML widget does not executes shortcodes (or it was executing them only with Elementor Pro installed).
StefanoKeymasterHi, which version of the Autoresponder addon are you using? Is it updated to the latest version?
Could you kindly open a ticket to pour support staff (from your account page) so a tech. can check the problem?January 22, 2024 at 6:17 pm in reply to: New installation: Subscribe works – newsletters don’t #312940StefanoKeymasterHi, 0/0 means the filters set on that newsletter do not extract any subscriber: could you kindly review them?
January 22, 2024 at 6:16 pm in reply to: Snipped of Code in Subscriber Profile Page Email Field #312939StefanoKeymasterHi, could you kindly share a screenshot to better understand what’s happening?
StefanoKeymasterHi, try to go to “System/Logs” and check for a “store…txt” file. If not present, set on Newsletter’s main settings the log level to info or error and save again: the log file should be generated with some details.
StefanoKeymasterHi, could you forward to test@thenewsletterplugin.com a not-working newsletter? The link in the welcome email and the link on newsletter, for the same subscriber, should be identical.
StefanoKeymasterHi, it’s not clear which code you pasted. The html code of a subscription form?
January 5, 2024 at 4:46 pm in reply to: Newsletter unsubscription does not work if you are logged out of WordPress #312083StefanoKeymasterIt could be a cache problem, try to deactivate the cache for the Newsletter’s dedicated page.
January 5, 2024 at 4:45 pm in reply to: How can I increase the hourly sending limit? (AmazonSES) #312082StefanoKeymasterHi, that is probably a limit due to the single email processing and network timing, there is not much you can probably do. Are you using a plugin to connect to Amazon SES? You should even pay attention to the per second limit of amazon ses.
StefanoKeymasterHi, you’re doing the right thing… have you a multilanguage blog? With WPML or Polylang?
StefanoKeymasterHi, I’m not sure I understood the problem, but when you’re on the page with the newsletters list, on top of the page you can see another entry to access the template list where templates can be created and modified.
Is that page you’re looking for?StefanoKeymasterHi, thank you for reporting us that problem. It could be a bug, tomorrow I’ll ask the devs to check. Probably that new welcome email is blocked if you set to not send the standard welcome message, the configuration should be revised to avoid this double setting.
StefanoKeymasterHi, if you have the contacts on brevo you need to export them and import into the Newsletter plugin. To import, install the free Import addon.
StefanoKeymasterWhen you add a link, for example with a button, you can use the #xxx as the URL. To create the anchored point, you can add an html with just a div with the correct id for example.
StefanoKeymasterHi, support for the Autoresponder addon is provided via our ticketing system. You can find it on your account page. Tnx.
StefanoKeymasterHi, are you talking about custom fields? Could you check if the problem persists and you have the latest Newsletter version? 8.0.6
Thanks.StefanoKeymasterUsually that is a block at network level. I can suggest to get the addon package directly from your account page on this site and then upload it using the “add new plugin” in your site. That procedure will update the addon.
December 4, 2023 at 9:52 pm in reply to: Blank page after newsletter form submit, ?na=s attribute is added to the URL #310770StefanoKeymasterHi, please update to version 8.0.6 it was a bug of the antibot.
December 4, 2023 at 5:53 pm in reply to: Blank page after newsletter form submit, ?na=s attribute is added to the URL #310745StefanoKeymasterHi, a blank page from the server is usually a fatal error: you should check the error logs of the server (ask the provider) for some fatal error: there we can find an explanation.
Please, run a test from the System/Deliery panel: the fatal error could be a problem in your mailing system.
StefanoKeymasterHi, you can install the import addon and you can upload and map your csv.
StefanoKeymasterHi, the plugin can work only when installed in the newsletter subfolder of the wp-content/plugins. It’s not clear what the programmer did, but the plugin is not a standalone software that can be installed in a custom folder.
StefanoKeymasterUhm, it seems the addon is not able to extract the correct fields from the Gravity form. The addon is part of the professional suite: please open a ticket so the support staff can help with this problem.
Thank you!
StefanoKeymasterCould you share your site address so we can make some tests?
StefanoKeymasterOk, I start suspecting you have a cache plugin that is serving the page ignoring the URL has some parameters. Can you check for it?
StefanoKeymasterHi, please check if the page is containing exactly the [newsletter] shortcode and not the [newsletter_form] shortcode.
Looking at your URL, the page should show the request to confirm the subscription. That message is the one configured on Subscribers/Unsubscribe panel: what’s in that configuration?
Tnx.
StefanoKeymasterHi, when it reports the subscriber is no longer there it means it has already unsubscribed. If you see the subscription form, probably your dedicated page for the Newsletter plugin (see the main settings) does not contain the [newsletter] shortcode but something else, maybe the [newsletter_form] shortcode.
StefanoKeymasterHi, check if the lists are cofigured to be preset in the lists management panel. Forms cannot set private lists.
StefanoKeymasterHi, if you add a footer to your newsletter the subscriber can unsubscribe. Then you can regularly delete the unsubscribe contacts, there are no other options right now.
StefanoKeymasterIf you set the newsletter as “private”, the link works only if it is associated with a valid subscriber (every subscriber receives inside the email a personal link to view the newsletter online).
StefanoKeymasterSo, try to save the form options, probably there is a stale configuration. Anyway I added a check on our code, so next version should not show that warning.
Probably your blog has the WP_DEBUG constant defined to true on wp-config.php and is showing all the PHP warnings.StefanoKeymasterCheck if the shortcode used to reate the form is referencing a list number no more active or try to save the form option on the Subscription/Form panel.
StefanoKeymasterHi, send him to the profile url where he can select the list he wants to be part of OR unsubscribe directly from that page.
StefanoKeymasterHi, have you installed the Addons Manager (see the download link on your profile page on this site). Once installed you can install every addon directly from your blog.
October 27, 2023 at 8:37 pm in reply to: Delivery Diagnostic error (Could not instantiate mail function) #308724StefanoKeymasterA note: we do not provide a delivery service, the plugin sends the emails using the WP mailing functionality which, in turn, uses your provider hosting services.
October 27, 2023 at 10:36 am in reply to: Delivery Diagnostic error (Could not instantiate mail function) #308704StefanoKeymasterHi, it’s your provider blocking the email functionality of the server. You should ask them the reason.
October 27, 2023 at 8:27 am in reply to: Advanced Import not sending activation or welcome email to customer #308700StefanoKeymasterCreate a newsletter and set it to be sent to not confirmed. In that newsletter you need to add a button with link {subscription_confirm_url} (it’s a placeholder) so that button, once clicked, will confirm the specific subscriber.
October 27, 2023 at 8:19 am in reply to: Advanced Import not sending activation or welcome email to customer #308697StefanoKeymasterYes, it’s correct, the import just updates the database. You can import on a specific list and then create an email to send a welcome message or a request for confirmation.
StefanoKeymasterArgh, the packaging procedure missed to include the icons! Give me a few days to release the correct package.. sorry.
StefanoKeymasterAfter approval you should retrieve the subscriber ($subscriber = Newsletter::instance()->get_user_by_wp_user_id(…)) and than change and save the subscriber:
$subscriber->list_4 = ‘1’;
Newsletter::instance()->save_user($subscriber).StefanoKeymasterHi, that error is generated by WP when it tries to update a table. It happens because you are using an old WP version with PHP 8.1. This version triggers exceptions on database errors that are not managed by your WP version.
Consider to downgrade the PHP version to 7.x since those fatal errors can be generated by other plugins and WP itself on update.October 21, 2023 at 4:09 pm in reply to: Delivery is very slow with critical message on admin area #308430StefanoKeymasterHi, you should check the delivery speed set on “main settings” and then the System/Scheduler panel to see if your WP scheduler is working correctly.
StefanoKeymasterHi, please check on lists management panel if that list is set as “preset”, probably that is the problem.
StefanoKeymasterAre you using WP Mail SMTP Pro with the link tracking active? If so, disable the links tracking, that plugin change the encoding to the wrong one when tracking is on.
StefanoKeymasterHi, the subject encoding is made by the phpmailer library included in WP. Are you using an SMTP plugin?
StefanoKeymasterHi, is the lists section on the form configuration panel? If you enter the lists panel, you should able to define one or more lists.
StefanoKeymasterHi, the {post_title} works only with the automated addon, for regular newsletters it is not active.
StefanoKeymasterYou can import a list of bounced addresses using the import addon. Or, as you saw, using the mailgun addon, the bounces are managed automatically.
October 6, 2023 at 1:59 pm in reply to: Where in the directory structure can I find the subscriber addresses? #307761StefanoKeymasterHi, all data is stored in the WP database, there is nothing in the files.
StefanoKeymasterProbably the process is stopped by your provider or the database reaches the max number of queries allowed. Ask your provider if there are error logs to check.
StefanoKeymasterIt’s not clear what is the problem, if you share a screenshot or a detailed description of what is broken we can help.
Tnx.
StefanoKeymasterSalve, le icone nel blocco social sono state aggiornate forse usate un tema vecchio?
October 5, 2023 at 9:21 pm in reply to: Sending once to an unconfirmed list when I want all new to subscribe #307746StefanoKeymasterYou can import them in a list as unconfirmed and send a newsletter to not confirmed (see the newsletter targeting filters) with inside a link to confirm (you can use a button with link
{subscription_confirm_url}
that is then replaced with a real link specific for each subscriber. Who remain unconfirmed simply won’t receive emaila in the future (you can delete them).Or simply import them as confirmed and send a newsletter where it’s clear why they receive that newsletter and if they want to opt-out they can use the link in the email footer… you probably lost fewer subscribers this way.
StefanoKeymasterHi, do you mean the welcome email or a newsletter sent to three lists? A newsletter addressed to three list is sent only one time if a subscriber is connected to all the lists (the subscriber is unique).
StefanoKeymasterjust to know: Does your WP has the WP_DEBUG set to true? You can check it on your wp-config.php file or in the Tools/Site health panel (should be reported as a warning since it is not recommended on production sites).
StefanoKeymasterHi, please upgrade to version 7.9.7, the problem should have been solved.
October 4, 2023 at 10:03 pm in reply to: PHP Error on my dedecated Newsletter page since last update #307658StefanoKeymasterHi, we’re releasing a fix, it’s a problem with deactivated lists. Just save the form configuration on the Subscription/Form panel.
October 2, 2023 at 10:29 pm in reply to: The newsletter shortcode produces error – page blank #307501StefanoKeymasterHi, enter the Subscription/Form configuration and save: is seems due to a stale lists setting.
StefanoKeymasterHi, the reply-to is not involved in the bounce management. The return path address is used to notify where the bounces should be reported. Anyway, the server mail system can change it to something else. It can just be set to the same value as the sender.
StefanoKeymasterNi, it’s not possible but you can try to use pure HTML mixed with the shortcodes. Probably it works just by adding a “select” with the name “nl[]” and for each option the value set to the number list and the option text as the list name (of course what matters is just the list number).
StefanoKeymasterHi, on which log files? Are the ones stored under wp-content/logs/newsletter?
Those files can be deleted from our System/Logs panel, but if the logging level is set to none on the main Newsletter settings only fatal error should be logged.September 28, 2023 at 2:58 pm in reply to: woocommerce checkout subscribe newsletter wrong position #307280StefanoKeymasterHi, the addon has some options to change the checkbox position, have you tried them? Could be the form is created in a different way by your plugin, but we have no control on it, we can just “inject” on a few places triggered by WC.
StefanoKeymasterThe speed is kept at the value you sent and newsletters are sent in sequence, one after the other.
September 21, 2023 at 10:16 am in reply to: Overview send newsletters option ‘hide in Archive’ #306932StefanoKeymasterHi, if you set the newsletter as private it should not show in the archive.
StefanoKeymasterHi, we contacted the authors to get some information since I was not able to find tech details on their site.
StefanoKeymasterHi, you can create a template from a newsletter using the new button on the newsletter lists, and there is even a new panel where you can manage and create templates (on top of the newsletter list panel).
StefanoKeymasterYou can send a test directly from the composers, using the test button and selecting to send to test subscribers.
StefanoKeymasterThe correct way is to duplicate it. And yes, to send it you should enter the edit and then the targetin panel.
September 19, 2023 at 2:22 pm in reply to: Can I delete pictures from WordPress library after the newsletter is sent? #306773StefanoKeymasterHi, if you delete them, your subscriber won’t be able to see them in the email. But note that most of the pictures are processed by Newsletter and the resized version stored on wp-content/uploads/newsletter, so if you don’t delete that folder they continue ti be visible in sent emails.
September 15, 2023 at 4:53 pm in reply to: General style settings are not used in composer blocks by default #306585StefanoKeymasterHi, if blocks are set to use the default font (or empty size/color/weight), they’ll be updated, but if blocks are already configured, they keep the original values.
StefanoKeymasterHi, it means the maintenance plugin is not executing the shortcodes. But probably even the subscription process will be blocked…
StefanoKeymasterHi, you can install an SMTP pugin, like fluent SMTP, or use our free SMTP addon (you can get it from your account page in this site or if you installed our addons manager, you can activate it directly from the addons page in the Newsletter plugin admin panel).
Our addon is just for the Newsletter plugin, it does not send all WP emails via the configured SMTP.
StefanoKeymasterHave you defined some lists as “public” and set, on subscription form configuration” which ones should be shown?
StefanoKeymasterHi links are changed to be tracked, and if clicked they bring to the final correct URL. If this is not happening, probably you have a cache which is removing the URL parameters. What URL do you see when you click a link?
August 31, 2023 at 8:51 pm in reply to: Online version and subscription Code for the Preheader and Footer #305938StefanoKeymasterHi, the blocks preheader and footer already add a link to the online version (actually they add a link with a tag, {email_url}).
August 30, 2023 at 11:38 am in reply to: Newsletter – Reports and Retargeting Update to 4.4.8 Failed #305859StefanoKeymasterHi, all packages are available on your account page:
https://www.thenewsletterplugin.com/account
there you have the active and expired licenses. License has not “levels”, every addon can be download if it is active.
Looking at the account you’re using for this forum, the license has been expired on oactober, 2022.
StefanoKeymasterYes, the bounce addon is a premium feature.
StefanoKeymasterIl plugin è stato disattivato e poi riattivato in modo che il database si aggiorni?
StefanoKeymasterHi, you have a third-party plugin injecting its code into our page, this is 99.9% the reason. Try to check which plugin you recently installed, sometimes the theme itself creates those kind of problems.
August 28, 2023 at 6:02 pm in reply to: These two updates arrived this morning but the link is dead #305739StefanoKeymasterWhich link is not working? The “view details”? If so it’s ok, since the addons are not hosted by WP.org. If you need to check the packages before installing them, please get them from your account page on this site.
August 28, 2023 at 8:36 am in reply to: Any way to use a year placeholder in the “Copyright or legal text” setting? #305675StefanoKeymasterHi, try the placeholder {date_Y}
August 28, 2023 at 8:34 am in reply to: How to get confiration email when somebody registers? #305674StefanoKeymasterYou can enable the notificaiton on the “subscription” configuration panel.
StefanoKeymasterActaully not, it is not possible.
StefanoKeymasterHi, the page not found could be related to the dedicated page not correctly configured. But before check that, link below, are you verifying those link from a test newsletter? A test newsletter couldn’t have an associated subscriber and to they won’t work.
August 24, 2023 at 9:24 pm in reply to: Newsletter – Reports and Retargeting Update to 4.4.8 Failed #305554StefanoKeymasterHi, the “method not allowed” does not seem a response from our server, but something limited in the way your blog can connect to our server (maybe something set by your provider?).
Everyday we have hundreds of automated downloads, so it is not a general problem.You can download the addons from your account page on this site if the automatic update is not working.
The problem is limited to only two addons and other are working? Since they’re premium addon, could you kindly open a ticket?
StefanoKeymasterOn this page https://www.thenewsletterplugin.com/documentation/subscription/newsletter-forms/ there are some tips on how to change the form style or to code a form from scratch.
StefanoKeymasterHi, there was a problem, that should have already been solved.
StefanoKeymasterHi, I don’t know why this is happening, maybe another plugin changing something in our admin pages?
StefanoKeymasterHi, thank you for your report, the problem should be addressed on version 7.9 (it will be released this week).
StefanoKeymasterCiao, il messaggio arriva completamente distrutto. Il contenuto non è quello che usiamo come test, quindi da qualche parte viene modificato.
La prima cosa da verificare è se ci sono plugin installati che possono cambiare il contenuto delle email, se il problema non si verifica nel blog, allora è nel sistema di spedizione del provider.
Sembra che, del contenuto di test, venga estratta (malamente) la parte testuale e poi inviata quella con qualche “paragrafo” aggiunto alla bene e meglio.
Nel pannello System/Delivery sono elencati i filtri che sono “attaccati” alla spedizione di mail di WP, è il punto di partenza: puoi verificare cosa è trovi?
StefanoKeymasterIt’s actually not possible since a newsletter is a full HTML page, cannot be embedded in a regular page. The only possibility is to user an iframe (but typically it is not so easy to make it responsive.
StefanoKeymasterHi, if you are logged in when looking at the content, it could be displayed, since you’re a user hence considered “registered”, try to open the content with a private browser window.
You should even check if there is a cache active which is serving the full content previously cached.StefanoKeymasterHi, the error message is about the template test, but it does not affect the emails’ content (thank you for reporting, I’ll look at it asap).
About the text part only, try to send a test form System/Delivery panel, possible send a test to me attest at thenewsletterplugin com
Are you using an SMTP plugin or like?
StefanoKeymasterHi, is list 2 defined with a list name?
StefanoKeymasterHi, in your code it is clearly trying to save data for the list number 100 and that is only possible if the max number of lists has been customized. Check your wp-config.php. If you can’t find the define that changes the number of lists, you should check the functions.php of your theme, which is activated before all plugins.
Newsletter creates 40 lists on installation.
StefanoKeymasterHi, looking at the error, the man number of lists has been changed with a define in your wp-config.php to raise the number to 100, but the plugin needs to be deactivated and reactivate to update the database.
StefanoKeymasterYes, you can enable it on our subscription configuration panel.
StefanoKeymasterHi, which version of the newsletter reports addon are you running? Can you update to the latest version?
StefanoKeymasterHi, you can see all the contact in the subscribers management panel, filtering by status, or just export all them, open in Excel and filter the status column. P are the complained, U the subscribed.
StefanoKeymasterHi, check the email address where you should have received out notification, probably you’re logging in with the wrong address.
Anyway you can contact me at stefano at thenewsletterplugin dot com.StefanoKeymasterProbably another plugin is injecting javascript code in that page, making the “select 2” component not working. Usually this is what is happening when that selection does not work.
Find which plugin is not that easy without trying to deactivate the one by one.StefanoKeymasterList are “fixed”, you should simply empty the name.
StefanoKeymasterThose headers are added by default (if not disabled), but not always Google shows the unsubscribe “button”.
StefanoKeymasterHi, that is a shortcode, it should work online, not while editing since it is replaced with different content during the subscription step and cancellation steps.
StefanoKeymasterYes, see the {date} placeholder on this documentation page: https://www.thenewsletterplugin.com/documentation/newsletters/newsletter-tags/
StefanoKeymasterHi, those headers are not valid for authentication. You should use a basic auth header (https://en.wikipedia.org/wiki/Basic_access_authentication) or just use the client and secret as query string parameters (easy way).
The API key should’ve generated from the API addon admin panel.
https://www.thenewsletterplugin.com/documentation/developers/newsletter-api-2-authentication/
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