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Viewing 200 posts - 1 through 200 (of 2,234 total)
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  • in reply to: Critical Error #323919
    Stefano
    Keymaster

    Hi, with version 8.2.5 the problem should be solved.

    in reply to: Critical Error #323887
    Stefano
    Keymaster

    Hi, it’s a bug we identified a few minutes ago, it will be fixed today with a release.

    in reply to: Critical Error #323879
    Stefano
    Keymaster

    Hi, I’ve tried just now but I’m unable to reproduce the error. Could you kindly reported the error details?
    If the error has been intercepted by WP, it should have been sent to the administration email (the one set on the main WP settings).
    If there is no email, the server error logs should contain the details.
    Another way is to set the Newsletter plugin in debug mode, there is an option on Newsletter’s main settings (note: it’s not the logging level, it’s a setting specific for the debug mode).
    Once active a notice is shown on top of our administration pages.
    Them if you reproduce the error, a log file should be available under Help/Logs with name php-xxx.log.

    in reply to: Wrong Welcome E-Mail Sending #323703
    Stefano
    Keymaster

    Hi, yes, that is a recent change, we sent a newsletter about that :-). On the admin side, there should have been a couple of warnings about that required change.
    That is a step we took to reduce the multilanguage management problems (as you see it is not so easy to manage it…).

    Thank you for your collaboration!

    in reply to: Wrong Welcome E-Mail Sending #323701
    Stefano
    Keymaster

    Hi Julie, the page shown should be connected to the subscriber language, so the redirect should redirects to the public page for german if the subscriber language is german.
    It it’s not working there something we need to check (I’ve make some tests with success, I need to try other combinations).
    Have you make the test with a not registered email address?

    in reply to: Wrong Welcome E-Mail Sending #323631
    Stefano
    Keymaster

    Hi, it is a general problem with multilanguage, double opt-in, and custom welcome emails. It will be fixed with today’s release.

    Just a note: while testing, if an already registered email address is used to try a second signup, the signup language and the language of the existing subscriber could create some glitches: we’re looking at them as well.

    For tests, we recommend using a email address not already registered.

    in reply to: Wrong Welcome E-Mail Sending #323554
    Stefano
    Keymaster

    Hi, it seems a bug for multilanguage installation, we’re checking. And specifically for the welcome email designed with the composer.
    I’ll get back tomorrow when I can complete some tests (and probably a fix release will be published).

    in reply to: Locked Content – how to unlock a URL #323459
    Stefano
    Keymaster

    When you send a newsletter with links (with tracking active) and the subscriber follows a link a cookie is set. That grants the access.
    Newsletter has not a login system, of course, but with that cookie the subscriber is recognized: it’s like the magic login link some services send by email.

    in reply to: PHP Warning in profile.php #323063
    Stefano
    Keymaster

    Hi, thank you, I’m going to add a check right now. It happens when no custom fields is set to be displayed on the profile form (or when custom fields are not used).

    in reply to: PHP Fatal Error When Subscriber Saves His Profile Edit #323062
    Stefano
    Keymaster

    Arghhh! That version shouldn’t have been distributed, it was an error on the 8.2.2 package suddenly replaced… but of course, it was not. See the 8.2.3, it’s just a republishing of the correct package with a new version number, to be sure the correct code is distributed.

    Thank you very much for reporting!

    in reply to: Remove “on behalf of” #322199
    Stefano
    Keymaster

    Hi, you need to check WP Mail SMTP, probably it is sending using the standard mail() function of PHP and it is not configured to use an SMTP. WP Mail SMTP, if not configured, does nothing.

    I suggest to copy the configuration you set on Newsletter – SMTP to setup WP Mail SMTP so it will use there SMTP.

    Then no other problems of bad headers. 🙂

    in reply to: Remove “on behalf of” #322195
    Stefano
    Keymaster

    Hi, you don’t need the Newsletter SMTP addon, just keep wp mail smtp (or fluent smtp) and set it to use the SMTP service. Newsletter automatically uses that plugin.
    WordFence could use a different method to send emails than the standard WP method (so the SMTP plugin would be activated), but is shouldn’t.

    Since you have come problems with the provider, I suggest to have a single plugin connected with the SMTP: this way all communication generated by the blog (notification, newsletters, ..) should be managed directly by the SMTP plugin.

    There is even a maillogging plugin, if I remember well, so you can check what’s happening (there is no need to use the pro version of wp mail smtp).

    in reply to: Remove “on behalf of” #322048
    Stefano
    Keymaster

    Hi, the Newsletter plugin uses WP to send email IF no delivery addons are installed. Please check if you have the Newsletter – SMTP addon active, and remove it.

    in reply to: email was not sent to new subscriber #322024
    Stefano
    Keymaster

    Hi, if the test is ok, the plugin can send emails from your site. When the confirmation email is not sent, probably it is dropped by your provider (spam filters). Try to change the subject and a bit the content of that email (see the Subscripton/Settings/Activation tab).

    If you kindly share you site address, I can do a test subscription to see if I receive the email.

    Have you checked the spam folder?

    in reply to: Remove “on behalf of” #322023
    Stefano
    Keymaster

    Since it could help others, with JSP we checked all the possibilities and the provider is changing the email headers when the site’s public side starts them and not when they’re sent (like tests) from the admin side.

    This is done even by other providers, including the originating of PHP scripts and other information to identify if needed, hacked sites. That is a problem, anyway, because the antispam filter does not like too much that added information.

    With email headers I mean some meta information that is not visible in the email client, you need to get the email source (for example with Gmail or Thunderbird).

    in reply to: amazonses.com did not encrypt this message #322015
    Stefano
    Keymaster

    Hi, the PHP mailer is actually used to encode the mail since amazon ses is faulty in managing utf-8 content, but it is not related to encryption.

    in reply to: Remove “on behalf of” #322014
    Stefano
    Keymaster

    Could be when you test from the admin some filters are/are not applied as when you send (subscribe) from the public side? Maybe your theme or a plugin is applying some filters!

    in reply to: Remove “on behalf of” #322007
    Stefano
    Keymaster

    Hi, the widget just collects a subscriber, it cannot affect the sending of an email, it’s a core process identical for newsletters and notifications.
    Belive me, I wrote the code of the delivery part.
    You can use our widget, a shortcode, a custom form and nothing will change. For example, open the newsletter public page, you’ll find the subscription form. If subscribing using that form you find the same problem, that’s a confirm it’s not the form influencing the delivery.

    So we need to check elsewhere.

    1. goto the Newsletter’s main settings, there you have a sender and a return path: what’s in them?
    2. share the page where I can test the subscription with my addresses so I can see the messages and I can look at the source of those messages
    3. send me a test that does not shows up the to test@thenewsletterplugin.com: from where do you run the test? From our Help/Delivery panel or from WP Mail SMTP?

    Thank you!

    in reply to: free Addon installation #321938
    Stefano
    Keymaster

    Hi, I installed it on a couple of blog getting it from the documentation page or this link

    https://www.thenewsletterplugin.com/get-addons-manager

    and it works. Could be when you download the zip package it is unpacked and you’re trying to upload the folder and not the zip file?

    in reply to: free Addon installation #321934
    Stefano
    Keymaster

    Hi, could you kindly report the exact message or a screenshot?

    in reply to: New Subscriber Notification #321922
    Stefano
    Keymaster

    Hi, the previous message was sent to the wrong request sorry. To be notified via email for each new subscriber, just enable the notification on Subscription/Settings. You can specify an email address where those notifications should be sent.

    A similar notification option is presented on the Subscription/Unsubscription configuration panel, of course to get notified of cancellations.

    in reply to: Welcome email template #321760
    Stefano
    Keymaster

    Hi, the settings for the welcome email have been reworked and now the problem should be fixed.

    Stefano
    Keymaster

    Ok, great! 🙂

    in reply to: User Profile Page #321755
    Stefano
    Keymaster

    Ok!

    in reply to: Subscription automatically terminated for trial subscribers #321754
    Stefano
    Keymaster

    That is an IP of the Microsoft Azure cloud, you can check it here.
    https://www.maxmind.com/en/geoip-demo
    So 100% is a mail scanner. The latest version of Newsletter has a better antibot to try to block them. You can even enable the double step unsubscription, it helps.
    This is something we started to see since a couple of months, probably some more aggressive antispam/anti ransomware deployed usually by big companies.

    in reply to: Placeholder text stays when click on the input field #321753
    Stefano
    Keymaster

    Hi, that input field is the one used by Newsletter is not created by Elementor. Could be you have some customization in your site made by a developer?

    Could you share the URL where the form is visible so I can get a look?

    in reply to: massive returns with “Mail delivery via script failed“ #321752
    Stefano
    Keymaster

    Hi, that is something already seen. When you send an email with a client it is delivered, when send with a hoster mailing system it is not. Probably some providers do no accept emails from IP of specific hosters or not whitelisted.
    That is not connected to the plugin, it just create an email, it’s the mailing system of the provider. I can suggest to try with a pro delivery service, like amazon, sendgrid, …, smtp2go, …, or ask the provider if you can use their smtp.

    in reply to: amazonses.com did not encrypt this message #321751
    Stefano
    Keymaster

    Hi, plugin.php of newsletter-amazon plugin? we do not use the PHP mailer to set the headers? are you using our smtp addon?

    in reply to: Hide “This message comes from a mailing list” #315605
    Stefano
    Keymaster

    Hi, that message is added by the email client, I’m pretty sure many other clients do not add it. That client recognizes the email as a newsletter because it contains the mandatory unsubscribe headers.

    in reply to: hardbounced are considered as delivered? #315522
    Stefano
    Keymaster

    Hi, no, that is a fake address by the provider, it is not the code of a newsletter.

    in reply to: Defaul Template Setting #315384
    Stefano
    Keymaster

    Ok, you’re talking about instasend. Sorry, the template cannot be edited right now.

    in reply to: New installation: Subscribe works – newsletters don’t #315383
    Stefano
    Keymaster

    Ok! 🙂

    in reply to: Deleting a newsletter template #315382
    Stefano
    Keymaster

    Thank you for sharing, surely we’ll take this into considerations for future releases.

    in reply to: Translations not working #315381
    Stefano
    Keymaster

    Hi, the sender’s name is not multilanguage ready, sorry.

    in reply to: How can I increase the hourly sending limit? (AmazonSES) #315380
    Stefano
    Keymaster

    Hi, sendy is a SaaS service, they have much more power than the server where a site is hosted and they can work in parallel. You can enable the turbo mode on the Amazon SES addon, but the limitations of PHP are there. If you need performances like Sendy, you should use a VPS with Postfix configured as smart host and set Amazon SES as the SMTP service for Postfix. In that case all the resources of the server can be used to send emails.
    BTW, most of the times, when a sending process is completed, what’s compete is actually the enqueuing of emails, the real delivery can take much more.

    in reply to: Widget Not Working in Sidebar #315379
    Stefano
    Keymaster

    Hi, the code you pasted probably has been filtered. You should use the [newsletter_form] in a “shortcode block” for your sidebar or use our widget.

    Stefano
    Keymaster

    Hi, could be. But is sounds more like to be a caching problem. Are you sure there is not a frontend cache (not installed in the blog), like Cloudfront, varnish or similar?

    in reply to: social logos automatic newsletter #315375
    Stefano
    Keymaster

    When you create a channel, you can select to create a channel using the obsolete theme system (on bottom of the automated channel list), or the standard theme, create with the composer. Probably you have an old installation where only the old theme system was available.

    in reply to: Mobile browser errors when Akismet + Captcha are enabled? #315374
    Stefano
    Keymaster

    Hi, the captcha has not js… weird, is the problem still there? Debugging on a mobile browser is really complicated, but if you share a link we can try to test.

    in reply to: Placeholder text stays when click on the input field #315368
    Stefano
    Keymaster

    Hi, so you’re creating a form with Elementor? Elementor forms should have the placeholder setting for fields.

    in reply to: I can’t save the letter and letter template #315367
    Stefano
    Keymaster

    Happy to know it’s solved!

    in reply to: Manual Export of Lists #315180
    Stefano
    Keymaster

    The error you have is not related to a timeout of PHP but a timeout on the Apache server. Tables you need to look at are wp_newsletter_*, in particular wp_newsletter contains the subscribers.

    in reply to: deltet old automated newsletters #315175
    Stefano
    Keymaster

    Hi, you should enter the list of automated newsletters and use the delete button. Is it missing?

    in reply to: Schedule Future Send #315174
    Stefano
    Keymaster

    Hi, that’s really weird, the date selector should show at least three years in the future.

    in reply to: send newsletter every 2 week #315168
    Stefano
    Keymaster

    Hi, not, it is actually not possible.

    in reply to: Placeholder text stays when click on the input field #315143
    Stefano
    Keymaster

    Hi, that is not from the newsletter plugin, we use the placeholder attribute. Where is the form placed? Is it a widget? Could you share a link?

    in reply to: Message Customization is not saved #315119
    Stefano
    Keymaster

    Hi, could you check please if the latest version solves that problem?

    in reply to: Sort Blog posts into newsletter #315095
    Stefano
    Keymaster

    Hi, actually not, the post are shown in the order returned by WP (which is of course the publishing date).

    in reply to: Filter subscribers by clicked in the last year #315094
    Stefano
    Keymaster

    Hi, we don’t have an option to create a list or target with that kind of criteria.

    in reply to: All Newsletter links are incorrect #315093
    Stefano
    Keymaster

    Hi, could you kindly report what the links look like? The wrong link is related to which page?

    in reply to: I can’t save the letter and letter template #315085
    Stefano
    Keymaster

    Hi, bad problem. When you save the url should be changed with the newsletter ID. It means something went wrong while saving the data to the database (ask the provider to run a table analysis for your DB).
    I saw that problem after a site migration where the database has been reconstructed without all the correct definitions.
    You should even check the System/Logs panel for errors. You can collect more information by enabling logging on Newsletter’s main setting and setting the login level to error (or more).

    in reply to: Web Bug from … #315083
    Stefano
    Keymaster

    That is the tracking image to know when the email is opened, if you disable the tracking is it not added anymore.
    Probably or the email client or some other filter is showing that code.

    in reply to: The Welcome email is deleted every time #315081
    Stefano
    Keymaster

    Hi, there was a bug recently solved, do you still see that problem?

    Thank you for your collaboration!

    Stefano
    Keymaster

    Hi, automated, or better the “posts” block, uses the “featured” image of a post. If the image is not set on that post, nothing is shown.
    You can try to install a plugin like “thumbnails” which has a feature to automatically set a featured image choosing the first one between the ones uploaded for that post.

    in reply to: No confirmation message, profile is not displayed, etc… #315077
    Stefano
    Keymaster

    Hi, the pubic page should not contain the [newsletter_form] shortcode but the [newsletter] shortcode. When created automatically, that is the short code added, probably it was edited.
    Using the correct shortcode all messages are shown on that page.

    in reply to: Auto-fill email in form #315075
    Stefano
    Keymaster

    Hi, no, it is actually not possible, you should write come custom code to do that (possibly even with javascript).

    in reply to: Advanced Import Addon does not visible #315069
    Stefano
    Keymaster

    Hi, it sounds like an installation problem. Try to download the zip package from your account page on this site and install it from the plugins panel/add new.

    in reply to: Connecting Lists to Post Categories #315047
    Stefano
    Keymaster

    Hi, the plugin (and addons) does not have a connection between lists and post categories. You can create automated channels that extract specific posts from specific categories and let users to choose between lists connected to those channels.

    Usually, a blog has many categories and could be confusing for a subscriber to choose between all of them. It is easier to choose a topic that probably aggregates many categories. Of course, it depends on the blog organization!

    in reply to: api connect 2 seperate newsletter websites #315045
    Stefano
    Keymaster

    Hi, the webhook and the API don’t have data formats compatible, sorry. They have been built to be integrated to servicers like Zapier where the data format can be defined on that platform.

    Anyway, I toke note of your need since it could be useful for development, thank you.

    in reply to: Unintentionally unsubscribed #315043
    Stefano
    Keymaster

    Send it to me at stefano@ thenewsletterplugin.com.
    BTW the latest version of the Newsletter has a new antibot protection that should help a lot in blocking unwanted traffic.
    I always suggest using Wordfence as well, since they block many IP based on bad behavior or bad user agents.

    in reply to: Unsubscription Statistics #315042
    Stefano
    Keymaster

    We have not specific unsubscription statistics, but with the Reports addon for each newsletter, you can see how many subscriber unsubscribed from that newsletter.

    in reply to: Polylang Form subscripotion doesn’t pick up the language #315040
    Stefano
    Keymaster

    Hi, there was a bug in the welcome email management with Polylang, it should be solved. Could you check once again? Some other issues have been solved on latest version, always related to multilanguage configurations, for example, the welcome email was not picked up in the correct language.

    Let me know if the problem persists, dealing with multilanguage plugin is not always easy.

    If you use custom forms, you can add the language to those forms with an hidden field named “nlang”. That value is stored with the subscribers’ data and should drive all messages (except when there are nugs :-).

    Thank you for your collaboration!

    Stefano
    Keymaster

    Hi, different welcome email as supported on all our form managers integration and we’re extending them to all forms, but right not the standard forms (widget, shortcodes, and so one) don’t have the ability to send a custom welcome email.

    in reply to: Placeholder text stays when click on the input field #315037
    Stefano
    Keymaster

    Hi, probably it’s not a placeholder and you’re using a custom form (maybe provided by the theme). If you can edit the HTML, likely you’ll find the value attribute set, for example:

    value=”placeholder text”

    while the placeholder attribute should be used:

    placeholder=”placeholder text”

    if you share the URL of the page where the form is visible I can check it.

    in reply to: Latest release introduced formatting error in menus #315036
    Stefano
    Keymaster

    Hi, it should have been solved on the latest version.
    Thank you!

    in reply to: limit emails send per day #315034
    Stefano
    Keymaster

    Hi, no, there is not that kind of setting in the plugin. I can suggest, seen the real low number of email you’re sending, to get a free plan on one of the many delivery providers (all them can be used via SMTP just installing an SMTP plugin).
    You can look at sendgrid, mailjet, mailgun, smtp.com (maybe that one has not a free plan, I don’t remember), sparkpost, and elastic email.

    in reply to: Hide “This message comes from a mailing list” #315031
    Stefano
    Keymaster

    Hi, that message is not added by our plugin. It could be added or shown by your email client, it’s the first time I see a message like that. Which email client are you using? Could you share a screenshot?

    in reply to: amazonses.com did not encrypt this message #315030
    Stefano
    Keymaster

    Hi, it seems not related to the TLS protocol, but something else. Where that message is shown?

    in reply to: massive returns with “Mail delivery via script failed“ #315029
    Stefano
    Keymaster

    Yhe message means the mailing system cannot deliver the message, probably because the destination is wrong (email address does not exist, the domain is wrong, and so on). The involved subscriber can be identified in this case by the id 8683. Usually those message should return the original message as attachment where the subscriber email is reported.

    in reply to: amazonses.com did not encrypt this message #314849
    Stefano
    Keymaster

    Hi, we need some more information to understand the problem. Are you sending with our amazon ses addon? Or have you connected the blog with an SMTP plugin?

    in reply to: Delete or hide gender field on subscriber #314524
    Stefano
    Keymaster

    Hi, on the Subscribers/Profile page panel you can configure how the profile editing form is shown.

    S.

    in reply to: color picker not shown in the composer #314241
    Stefano
    Keymaster

    Hi, when that happens is not a problem with the plugin, but another plugin injecting code in our pages (when it shouldn’t). Sometimes even a theme does that.

    If possible try to deactivate temporary other plugin to see if you can identify the one creating problems.

    in reply to: Unintentionally unsubscribed #314187
    Stefano
    Keymaster

    Hi, recently that seems connected to “addressive” spam checkers and email scanners. If look at the details of that subscriber, on its log panel you can find the IP address from which the unsubscription has been started. Could you report it so we can check on Maxmind?

    An help to avoid this problem is to enable the double steps unsubscription, those spam scanners usually do not go so deep in surfing the blog links.

    We’re studying a solution to block those scanners but they simulate perfectly a regular browser, of course they don’t want to be blocked.

    in reply to: Mobile sign up not working #313985
    Stefano
    Keymaster

    Hi, your site is converting the pages to the AMP format, and the form is not converted in the right way to be compatible with AMP. I don’t know of possible solutions right now.

    in reply to: Showing how many posts are included in the Newsletter #313984
    Stefano
    Keymaster

    Not, is not possible.
    (the number of posts is determined by the posts block – one or more – so that information is not available on other blocks)

    in reply to: can you recomend me smtp service #313983
    Stefano
    Keymaster

    The cheapest one is amazon ses, but it is a bit tricky to configure (and to be approved). Sendgrid id widely used by our customers.

    in reply to: subscriber who never open email #313982
    Stefano
    Keymaster

    You can use the last activity “filter” on the maintenance panel to delete subscribers who didn’t interact for a specific period of time. We have not a filter based on the last not opened emails.
    The cited filter is already part of the free plugin.

    in reply to: moving subscribers #313895
    Stefano
    Keymaster

    You can change one subscriber a time, or work directly at the database level. There is no way from the admin side to “select” 200 subscribers.

    in reply to: Mobile sign up not working #313822
    Stefano
    Keymaster

    Hi, could you share the site where there is the subscription form? The submitting… word is not part of our plugin, maybe there is a custom form.

    in reply to: Subscription automatically terminated for trial subscribers #313810
    Stefano
    Keymaster

    Hi, there was no changes on Newsletter, I can suggest to force the double step unsubscribe. What’s happening, 99%, is a spam scanner following the unsubscribe links.
    Go to the details of a test subscriber, select the logs panel: you should see recorded the unsubscribe with an IP address: we can check the source of this IP address to get some info.

    in reply to: moving subscribers #313802
    Stefano
    Keymaster

    Hi, but how you identify those subscribers?

    in reply to: Database Error Newsletter 8.1.0 #313749
    Stefano
    Keymaster

    Hi, it has been fixed on version 8.1.1.

    Thank you, Stefano.

    Stefano
    Keymaster

    Hi, please check if you created the Automated channel with the top button on the channel list or the “create channel with obsolete theme”, which is there just for compatibility with old installations.

    I kindly ask to open a ticket from your account page in this site so a technician can help.

    Tnx.

    in reply to: How to export newsletter templates to new site #313042
    Stefano
    Keymaster

    Hi, the best way to migrate is to dump the wp_newsletter_emails table and restore it on the new site. This way you preserve all your newsletters and templates.
    More, it would be recommended to dump all the wp_newsletter* tables and restore them on the new site.

    in reply to: Scheduled Send E-mails #313000
    Stefano
    Keymaster

    Hi, the problem is not completely clear. Your provider is limiting the sending “speed” to 100 emails per day? You should consider to use an SMTP service with a free plan with higher limits, look at mailjet, sendgrid, mailgun, elasticemail, sparkpost for the one that offer a free plan. They’ll give you the SMTP parameters that can be used with an SMTP plugin.

    in reply to: User roles #312999
    Stefano
    Keymaster

    Hi, you can grant general access to the plugin from the plugin’s main settings. Some panels are anyway reserved to the administrator role.

    in reply to: Where to edit some default messages/email texts? #312997
    Stefano
    Keymaster

    Hi, the resubscription doesn’t have a specific email, nothing is sent if the subscriber reactivates the subscription after unsubscribing. The text message, instead, is configurable always in the same panel.
    We don’t suggest sending a good bye email, it is no longer considered a good practice, specially starting from 2024 with the new Google and Yahoo rules.

    Happy new year (a bit late) to you!

    in reply to: sidebar widget and subscriber list #312983
    Stefano
    Keymaster

    Hi, the HTML code you reported is not from our plugin, the ml-embedded and the data-form are not something we use.

    When you add a widget, you should find two specific widgets by the Newsletter plugin (the standard one and the minimal one).

    With the new WP widget system, you can even add a “shortcode widget”, if available in your installation, and use the Newsletter shortcodes like [newsletter_form] and its variants:

    https://www.thenewsletterplugin.com/documentation/subscription/subscription-form-shortcodes/

    About the importing, I can suggest to try to use the copy and paste with a small sample: then you should select the field separator and then mapping your CSV data to the subscriber data on the import configuration panels.

    If you have a specific issue and/or you can share a screenshot, I can be of more help.

    in reply to: social logos automatic newsletter #312982
    Stefano
    Keymaster

    Hi, it seems you’re using the old theme system of Automated, I can suggest moving to the new one where the template is created with the composer.

    Anyway, I’ve forwarded the problem to our devs to check.

    in reply to: Error while installing – Addons #312980
    Stefano
    Keymaster

    Hi, please, try to get the zip package of automated from your account page and install directly the zip adding a new plugin and uploading it from the WP admin side.
    If that works it could be a connection problem between your blog and our download service.
    Kindly, open a support ticket from your account page so a technician can look at the issue and help to solve the problem.
    Tnx.

    in reply to: Translations not working #312979
    Stefano
    Keymaster

    Hi, the form shortcode should include automatically the current language and it should be stored in the subscriber profile. That language is then used to show the messages.

    Could you kindly check if the subscribers registered, for example, by the german form have the german set as language?

    The opt-in is global: try to save the subscription setting for every language, even if the opt-in option is not shown: could be there is a stale configuration saved on the per language setting.

    in reply to: Receiver list not selectable #312978
    Stefano
    Keymaster

    Hi, usually this is a problem with the javascript “select 2” library. It happens when another plugin, or the theme, injects its code into our admin pages.

    Please contact me at stefano [at] thenewsletterplugin [dot] com so I can try to setup a debug session to find out more.

    in reply to: Discovering Machine Opens #312976
    Stefano
    Keymaster

    No, we’re not aware of secure methods to block them. We already have in the code some filters to block the known bot, but most of the time they load the content using “user agents” that cannot be distinguished from standard browsers.

    Event the IP addresses are not easy to identify.

    in reply to: random listing with automated newsletter #312971
    Stefano
    Keymaster

    Hi, the best way to get this kind of content inside a newsletter is to create a custom block that randomly extracts your listing. You can start from the posts block and just change the posts extraction, inheriting all the posts block settings and layouts:

    https://www.thenewsletterplugin.com/documentation/developers/dev-composer-blocks/

    in reply to: Deleting a newsletter template #312970
    Stefano
    Keymaster

    Hi, templates are manageable from the Newsletters panel, on top there is a menu entry to access the template list.

    The deletion of the plugin does not delete your data, config or templates: this behavior is too dangerous, generally. It’s a design choice, otherwise an unwanted deletion can destroy precious data (newsletters, subscribers, and so one, it’s not only a set of configurations that risk to get lost).

    About the tables, if you need to manage them directly they are all the ones starting with wp_newsletter*.

    in reply to: Form Not Displaying #312969
    Stefano
    Keymaster

    Ok, thank you for reporting! Probably the HTML widget does not executes shortcodes (or it was executing them only with Elementor Pro installed).

    in reply to: Critical error when testing autoresponder #312968
    Stefano
    Keymaster

    Hi, which version of the Autoresponder addon are you using? Is it updated to the latest version?
    Could you kindly open a ticket to pour support staff (from your account page) so a tech. can check the problem?

    in reply to: New installation: Subscribe works – newsletters don’t #312940
    Stefano
    Keymaster

    Hi, 0/0 means the filters set on that newsletter do not extract any subscriber: could you kindly review them?

    in reply to: Snipped of Code in Subscriber Profile Page Email Field #312939
    Stefano
    Keymaster

    Hi, could you kindly share a screenshot to better understand what’s happening?

    in reply to: Automatic add user to list after aprove account #312355
    Stefano
    Keymaster

    Hi, try to go to “System/Logs” and check for a “store…txt” file. If not present, set on Newsletter’s main settings the log level to info or error and save again: the log file should be generated with some details.

    in reply to: Problem with Unsubscribing Links #312192
    Stefano
    Keymaster

    Hi, could you forward to test@thenewsletterplugin.com a not-working newsletter? The link in the welcome email and the link on newsletter, for the same subscriber, should be identical.

    in reply to: Widget Not Working in Sidebar #312084
    Stefano
    Keymaster

    Hi, it’s not clear which code you pasted. The html code of a subscription form?

    Stefano
    Keymaster

    It could be a cache problem, try to deactivate the cache for the Newsletter’s dedicated page.

    in reply to: How can I increase the hourly sending limit? (AmazonSES) #312082
    Stefano
    Keymaster

    Hi, that is probably a limit due to the single email processing and network timing, there is not much you can probably do. Are you using a plugin to connect to Amazon SES? You should even pay attention to the per second limit of amazon ses.

    in reply to: Message Customization is not saved #312040
    Stefano
    Keymaster

    Hi, you’re doing the right thing… have you a multilanguage blog? With WPML or Polylang?

    in reply to: Defaul Template Setting #311523
    Stefano
    Keymaster

    Hi, I’m not sure I understood the problem, but when you’re on the page with the newsletters list, on top of the page you can see another entry to access the template list where templates can be created and modified.
    Is that page you’re looking for?

    in reply to: Welcome email template #311335
    Stefano
    Keymaster

    Hi, thank you for reporting us that problem. It could be a bug, tomorrow I’ll ask the devs to check. Probably that new welcome email is blocked if you set to not send the standard welcome message, the configuration should be revised to avoid this double setting.

    in reply to: Importación de correos #311180
    Stefano
    Keymaster

    Hi, if you have the contacts on brevo you need to export them and import into the Newsletter plugin. To import, install the free Import addon.

    in reply to: relative links / anchors #311179
    Stefano
    Keymaster

    When you add a link, for example with a button, you can use the #xxx as the URL. To create the anchored point, you can add an html with just a div with the correct id for example.

    in reply to: problemas en el autoresponder #310957
    Stefano
    Keymaster

    Hi, support for the Autoresponder addon is provided via our ticketing system. You can find it on your account page. Tnx.

    in reply to: individual fields in subscription form disappeared #310956
    Stefano
    Keymaster

    Hi, are you talking about custom fields? Could you check if the problem persists and you have the latest Newsletter version? 8.0.6
    Thanks.

    in reply to: Error updating Contact Form 7 plugin #310955
    Stefano
    Keymaster

    Usually that is a block at network level. I can suggest to get the addon package directly from your account page on this site and then upload it using the “add new plugin” in your site. That procedure will update the addon.

    Stefano
    Keymaster

    Hi, please update to version 8.0.6 it was a bug of the antibot.

    Stefano
    Keymaster

    Hi, a blank page from the server is usually a fatal error: you should check the error logs of the server (ask the provider) for some fatal error: there we can find an explanation.

    Please, run a test from the System/Deliery panel: the fatal error could be a problem in your mailing system.

    in reply to: Importing Newsletter Archive #310693
    Stefano
    Keymaster

    Hi, you can install the import addon and you can upload and map your csv.

    in reply to: Newsletter has left of wordpress original sistem #310401
    Stefano
    Keymaster

    Hi, the plugin can work only when installed in the newsletter subfolder of the wp-content/plugins. It’s not clear what the programmer did, but the plugin is not a standalone software that can be installed in a custom folder.

    in reply to: Unable to integrate with Gravity form #310344
    Stefano
    Keymaster

    Uhm, it seems the addon is not able to extract the correct fields from the Gravity form. The addon is part of the professional suite: please open a ticket so the support staff can help with this problem.

    Thank you!

    in reply to: Unsubscribing is not working. #310278
    Stefano
    Keymaster

    Could you share your site address so we can make some tests?

    in reply to: Unsubscribing is not working. #310218
    Stefano
    Keymaster

    Ok, I start suspecting you have a cache plugin that is serving the page ignoring the URL has some parameters. Can you check for it?

    in reply to: Unsubscribing is not working. #310200
    Stefano
    Keymaster

    Hi, please check if the page is containing exactly the [newsletter] shortcode and not the [newsletter_form] shortcode.

    Looking at your URL, the page should show the request to confirm the subscription. That message is the one configured on Subscribers/Unsubscribe panel: what’s in that configuration?

    Tnx.

    in reply to: Unsubscribing is not working. #310093
    Stefano
    Keymaster

    Hi, when it reports the subscriber is no longer there it means it has already unsubscribed. If you see the subscription form, probably your dedicated page for the Newsletter plugin (see the main settings) does not contain the [newsletter] shortcode but something else, maybe the [newsletter_form] shortcode.

    in reply to: How to only show a specific list to subscribers? #310002
    Stefano
    Keymaster

    Hi, check if the lists are cofigured to be preset in the lists management panel. Forms cannot set private lists.

    in reply to: emailing with output #309999
    Stefano
    Keymaster

    Hi, if you add a footer to your newsletter the subscriber can unsubscribe. Then you can regularly delete the unsubscribe contacts, there are no other options right now.

    in reply to: Optional online version? #309998
    Stefano
    Keymaster

    If you set the newsletter as “private”, the link works only if it is associated with a valid subscriber (every subscriber receives inside the email a personal link to view the newsletter online).

    in reply to: Error on my dutch subscription page. #309248
    Stefano
    Keymaster

    So, try to save the form options, probably there is a stale configuration. Anyway I added a check on our code, so next version should not show that warning.
    Probably your blog has the WP_DEBUG constant defined to true on wp-config.php and is showing all the PHP warnings.

    in reply to: Error on my dutch subscription page. #309221
    Stefano
    Keymaster

    Check if the shortcode used to reate the form is referencing a list number no more active or try to save the form option on the Subscription/Form panel.

    in reply to: Unsubscribe from specific list, not all #309182
    Stefano
    Keymaster

    Hi, send him to the profile url where he can select the list he wants to be part of OR unsubscribe directly from that page.

    in reply to: Composer – Additiona Blocks. #308875
    Stefano
    Keymaster

    Hi, have you installed the Addons Manager (see the download link on your profile page on this site). Once installed you can install every addon directly from your blog.

    Stefano
    Keymaster

    A note: we do not provide a delivery service, the plugin sends the emails using the WP mailing functionality which, in turn, uses your provider hosting services.

    Stefano
    Keymaster

    Hi, it’s your provider blocking the email functionality of the server. You should ask them the reason.

    Stefano
    Keymaster

    Create a newsletter and set it to be sent to not confirmed. In that newsletter you need to add a button with link {subscription_confirm_url} (it’s a placeholder) so that button, once clicked, will confirm the specific subscriber.

    Stefano
    Keymaster

    Yes, it’s correct, the import just updates the database. You can import on a specific list and then create an email to send a welcome message or a request for confirmation.

    in reply to: [bug] New WhatsApp icon isn’t working #308524
    Stefano
    Keymaster

    Argh, the packaging procedure missed to include the icons! Give me a few days to release the correct package.. sorry.

    in reply to: Automatic add user to list after aprove account #308444
    Stefano
    Keymaster

    After approval you should retrieve the subscriber ($subscriber = Newsletter::instance()->get_user_by_wp_user_id(…)) and than change and save the subscriber:
    $subscriber->list_4 = ‘1’;
    Newsletter::instance()->save_user($subscriber).

    in reply to: Problem after update the plugin #308443
    Stefano
    Keymaster

    Hi, that error is generated by WP when it tries to update a table. It happens because you are using an old WP version with PHP 8.1. This version triggers exceptions on database errors that are not managed by your WP version.
    Consider to downgrade the PHP version to 7.x since those fatal errors can be generated by other plugins and WP itself on update.

    in reply to: Delivery is very slow with critical message on admin area #308430
    Stefano
    Keymaster

    Hi, you should check the delivery speed set on “main settings” and then the System/Scheduler panel to see if your WP scheduler is working correctly.

    in reply to: User gets automaticly added to private list #308265
    Stefano
    Keymaster

    Hi, please check on lists management panel if that list is set as “preset”, probably that is the problem.

    in reply to: Bug on Subject Encoding #308234
    Stefano
    Keymaster

    Are you using WP Mail SMTP Pro with the link tracking active? If so, disable the links tracking, that plugin change the encoding to the wrong one when tracking is on.

    in reply to: Bug on Subject Encoding #308233
    Stefano
    Keymaster

    Hi, the subject encoding is made by the phpmailer library included in WP. Are you using an SMTP plugin?

    in reply to: No Lists #308059
    Stefano
    Keymaster

    Hi, is the lists section on the form configuration panel? If you enter the lists panel, you should able to define one or more lists.

    in reply to: Customize Subject #307934
    Stefano
    Keymaster

    Hi, the {post_title} works only with the automated addon, for regular newsletters it is not active.

    in reply to: how to handle mailgun bounces #307787
    Stefano
    Keymaster

    You can import a list of bounced addresses using the import addon. Or, as you saw, using the mailgun addon, the bounces are managed automatically.

    Stefano
    Keymaster

    Hi, all data is stored in the WP database, there is nothing in the files.

    in reply to: not importing all of my users? #307758
    Stefano
    Keymaster

    Probably the process is stopped by your provider or the database reaches the max number of queries allowed. Ask your provider if there are error logs to check.

    in reply to: Backend Broken #307749
    Stefano
    Keymaster

    It’s not clear what is the problem, if you share a screenshot or a detailed description of what is broken we can help.

    Tnx.

    in reply to: aggiornamento logo twitter – x #307748
    Stefano
    Keymaster

    Salve, le icone nel blocco social sono state aggiornate forse usate un tema vecchio?

    Stefano
    Keymaster

    You can import them in a list as unconfirmed and send a newsletter to not confirmed (see the newsletter targeting filters) with inside a link to confirm (you can use a button with link
    {subscription_confirm_url}
    that is then replaced with a real link specific for each subscriber. Who remain unconfirmed simply won’t receive emaila in the future (you can delete them).

    Or simply import them as confirmed and send a newsletter where it’s clear why they receive that newsletter and if they want to opt-out they can use the link in the email footer… you probably lost fewer subscribers this way.

    in reply to: Merge lists and send one mail #307745
    Stefano
    Keymaster

    Hi, do you mean the welcome email or a newsletter sent to three lists? A newsletter addressed to three list is sent only one time if a subscriber is connected to all the lists (the subscriber is unique).

    in reply to: Foreach error in subscription.php after update #307675
    Stefano
    Keymaster

    just to know: Does your WP has the WP_DEBUG set to true? You can check it on your wp-config.php file or in the Tools/Site health panel (should be reported as a warning since it is not recommended on production sites).

    in reply to: Foreach error in subscription.php after update #307674
    Stefano
    Keymaster

    Hi, please upgrade to version 7.9.7, the problem should have been solved.

    in reply to: PHP Error on my dedecated Newsletter page since last update #307658
    Stefano
    Keymaster

    Hi, we’re releasing a fix, it’s a problem with deactivated lists. Just save the form configuration on the Subscription/Form panel.

    in reply to: The newsletter shortcode produces error – page blank #307501
    Stefano
    Keymaster

    Hi, enter the Subscription/Form configuration and save: is seems due to a stale lists setting.

    in reply to: Bounce mistake in config #307500
    Stefano
    Keymaster

    Hi, the reply-to is not involved in the bounce management. The return path address is used to notify where the bounces should be reported. Anyway, the server mail system can change it to something else. It can just be set to the same value as the sender.

    in reply to: Dropdown + checkbox #307322
    Stefano
    Keymaster

    Ni, it’s not possible but you can try to use pure HTML mixed with the shortcodes. Probably it works just by adding a “select” with the name “nl[]” and for each option the value set to the number list and the option text as the list name (of course what matters is just the list number).

    in reply to: User data in log files #307281
    Stefano
    Keymaster

    Hi, on which log files? Are the ones stored under wp-content/logs/newsletter?
    Those files can be deleted from our System/Logs panel, but if the logging level is set to none on the main Newsletter settings only fatal error should be logged.

    in reply to: woocommerce checkout subscribe newsletter wrong position #307280
    Stefano
    Keymaster

    Hi, the addon has some options to change the checkbox position, have you tried them? Could be the form is created in a different way by your plugin, but we have no control on it, we can just “inject” on a few places triggered by WC.

    in reply to: Delivery Speed Query #307181
    Stefano
    Keymaster

    The speed is kept at the value you sent and newsletters are sent in sequence, one after the other.

    in reply to: Overview send newsletters option ‘hide in Archive’ #306932
    Stefano
    Keymaster

    Hi, if you set the newsletter as private it should not show in the archive.

    in reply to: Integration with Formidable #306929
    Stefano
    Keymaster

    Hi, we contacted the authors to get some information since I was not able to find tech details on their site.

    in reply to: saving new template after update #306928
    Stefano
    Keymaster

    Hi, you can create a template from a newsletter using the new button on the newsletter lists, and there is even a new panel where you can manage and create templates (on top of the newsletter list panel).

    in reply to: How to send a newsletter to my test subscribers #306927
    Stefano
    Keymaster

    You can send a test directly from the composers, using the test button and selecting to send to test subscribers.

    in reply to: How to Resend a Newsletter? #306814
    Stefano
    Keymaster

    The correct way is to duplicate it. And yes, to send it you should enter the edit and then the targetin panel.

    Stefano
    Keymaster

    Hi, if you delete them, your subscriber won’t be able to see them in the email. But note that most of the pictures are processed by Newsletter and the resized version stored on wp-content/uploads/newsletter, so if you don’t delete that folder they continue ti be visible in sent emails.

    Stefano
    Keymaster

    Hi, if blocks are set to use the default font (or empty size/color/weight), they’ll be updated, but if blocks are already configured, they keep the original values.

    in reply to: [newsletter_form] doesn’t work, conflict? #306336
    Stefano
    Keymaster

    Hi, it means the maintenance plugin is not executing the shortcodes. But probably even the subscription process will be blocked…

    in reply to: I want to use my own SMTP #306220
    Stefano
    Keymaster

    Hi, you can install an SMTP pugin, like fluent SMTP, or use our free SMTP addon (you can get it from your account page in this site or if you installed our addons manager, you can activate it directly from the addons page in the Newsletter plugin admin panel).

    Our addon is just for the Newsletter plugin, it does not send all WP emails via the configured SMTP.

    in reply to: Lists on subscription form #306204
    Stefano
    Keymaster

    Have you defined some lists as “public” and set, on subscription form configuration” which ones should be shown?

    in reply to: Links keep redirecting to home page #306097
    Stefano
    Keymaster

    Hi links are changed to be tracked, and if clicked they bring to the final correct URL. If this is not happening, probably you have a cache which is removing the URL parameters. What URL do you see when you click a link?

    Stefano
    Keymaster

    Hi, the blocks preheader and footer already add a link to the online version (actually they add a link with a tag, {email_url}).

    Stefano
    Keymaster

    Hi, all packages are available on your account page:

    https://www.thenewsletterplugin.com/account

    there you have the active and expired licenses. License has not “levels”, every addon can be download if it is active.

    Looking at the account you’re using for this forum, the license has been expired on oactober, 2022.

    in reply to: Bounce Management Addon #305774
    Stefano
    Keymaster

    Yes, the bounce addon is a premium feature.

    in reply to: NUMERO DI ISCRITTI NELLA TABELLA LIST #305772
    Stefano
    Keymaster

    Il plugin è stato disattivato e poi riattivato in modo che il database si aggiorni?

    in reply to: Rich text editor vanished for text blocks, help #305740
    Stefano
    Keymaster

    Hi, you have a third-party plugin injecting its code into our page, this is 99.9% the reason. Try to check which plugin you recently installed, sometimes the theme itself creates those kind of problems.

    Stefano
    Keymaster

    Which link is not working? The “view details”? If so it’s ok, since the addons are not hosted by WP.org. If you need to check the packages before installing them, please get them from your account page on this site.

    Stefano
    Keymaster

    Hi, try the placeholder {date_Y}

    in reply to: How to get confiration email when somebody registers? #305674
    Stefano
    Keymaster

    You can enable the notificaiton on the “subscription” configuration panel.

    in reply to: Disable composer blocks #305639
    Stefano
    Keymaster

    Actaully not, it is not possible.

    in reply to: Newsletter problems #305555
    Stefano
    Keymaster

    Hi, the page not found could be related to the dedicated page not correctly configured. But before check that, link below, are you verifying those link from a test newsletter? A test newsletter couldn’t have an associated subscriber and to they won’t work.

    https://www.thenewsletterplugin.com/documentation/installation/newsletter-configuration/#dedicated-page

    Stefano
    Keymaster

    Hi, the “method not allowed” does not seem a response from our server, but something limited in the way your blog can connect to our server (maybe something set by your provider?).
    Everyday we have hundreds of automated downloads, so it is not a general problem.

    You can download the addons from your account page on this site if the automatic update is not working.

    The problem is limited to only two addons and other are working? Since they’re premium addon, could you kindly open a ticket?

    in reply to: Design the frontend newsletter shortcode #305391
    Stefano
    Keymaster

    On this page https://www.thenewsletterplugin.com/documentation/subscription/newsletter-forms/ there are some tips on how to change the form style or to code a form from scratch.

    in reply to: Download link for “External SMTP” is broken #305262
    Stefano
    Keymaster

    Hi, there was a problem, that should have already been solved.

    in reply to: Send button error? #305259
    Stefano
    Keymaster

    Hi, I don’t know why this is happening, maybe another plugin changing something in our admin pages?

    in reply to: Error Sending Test Email From Template #305211
    Stefano
    Keymaster

    Hi, thank you for your report, the problem should be addressed on version 7.9 (it will be released this week).

    in reply to: Unable send HTML email #304877
    Stefano
    Keymaster

    Ciao, il messaggio arriva completamente distrutto. Il contenuto non è quello che usiamo come test, quindi da qualche parte viene modificato.

    La prima cosa da verificare è se ci sono plugin installati che possono cambiare il contenuto delle email, se il problema non si verifica nel blog, allora è nel sistema di spedizione del provider.

    Sembra che, del contenuto di test, venga estratta (malamente) la parte testuale e poi inviata quella con qualche “paragrafo” aggiunto alla bene e meglio.

    Nel pannello System/Delivery sono elencati i filtri che sono “attaccati” alla spedizione di mail di WP, è il punto di partenza: puoi verificare cosa è trovi?

    in reply to: Online version in custom page? #304863
    Stefano
    Keymaster

    It’s actually not possible since a newsletter is a full HTML page, cannot be embedded in a regular page. The only possibility is to user an iframe (but typically it is not so easy to make it responsive.

    in reply to: problems with the extension for blocked content #304862
    Stefano
    Keymaster

    Hi, if you are logged in when looking at the content, it could be displayed, since you’re a user hence considered “registered”, try to open the content with a private browser window.
    You should even check if there is a cache active which is serving the full content previously cached.

    in reply to: Unable send HTML email #304857
    Stefano
    Keymaster

    Hi, the error message is about the template test, but it does not affect the emails’ content (thank you for reporting, I’ll look at it asap).
    About the text part only, try to send a test form System/Delivery panel, possible send a test to me at

    test at thenewsletterplugin com

    Are you using an SMTP plugin or like?

    in reply to: API changing list not working #304763
    Stefano
    Keymaster

    Hi, is list 2 defined with a list name?

    in reply to: Database Error #304628
    Stefano
    Keymaster

    Hi, in your code it is clearly trying to save data for the list number 100 and that is only possible if the max number of lists has been customized. Check your wp-config.php. If you can’t find the define that changes the number of lists, you should check the functions.php of your theme, which is activated before all plugins.

    Newsletter creates 40 lists on installation.

    in reply to: Database Error #304626
    Stefano
    Keymaster

    Hi, looking at the error, the man number of lists has been changed with a define in your wp-config.php to raise the number to 100, but the plugin needs to be deactivated and reactivate to update the database.

    in reply to: Receive Email when new Subscriber #304551
    Stefano
    Keymaster

    Yes, you can enable it on our subscription configuration panel.

    in reply to: Statistics error #304508
    Stefano
    Keymaster

    Hi, which version of the newsletter reports addon are you running? Can you update to the latest version?

    in reply to: How to export Unsubscribers and Complaints? #304496
    Stefano
    Keymaster

    Hi, you can see all the contact in the subscribers management panel, filtering by status, or just export all them, open in Excel and filter the status column. P are the complained, U the subscribed.

    in reply to: Blogger licence does not appear #304359
    Stefano
    Keymaster

    Hi, check the email address where you should have received out notification, probably you’re logging in with the wrong address.
    Anyway you can contact me at stefano at thenewsletterplugin dot com.

    in reply to: Dont show lists on targeting newsletter #304286
    Stefano
    Keymaster

    Probably another plugin is injecting javascript code in that page, making the “select 2” component not working. Usually this is what is happening when that selection does not work.
    Find which plugin is not that easy without trying to deactivate the one by one.

    in reply to: Can’t delete empty list #304284
    Stefano
    Keymaster

    List are “fixed”, you should simply empty the name.

    in reply to: OneClick unsubscribe headers #304278
    Stefano
    Keymaster

    Those headers are added by default (if not disabled), but not always Google shows the unsubscribe “button”.

    in reply to: Issue with Elementor Editor and newsletter Pluging #304276
    Stefano
    Keymaster

    Hi, that is a shortcode, it should work online, not while editing since it is replaced with different content during the subscription step and cancellation steps.

    in reply to: Current date in question #304264
    Stefano
    Keymaster

    Yes, see the {date} placeholder on this documentation page: https://www.thenewsletterplugin.com/documentation/newsletters/newsletter-tags/

    in reply to: REST API Problem #304262
    Stefano
    Keymaster

    Hi, those headers are not valid for authentication. You should use a basic auth header (https://en.wikipedia.org/wiki/Basic_access_authentication) or just use the client and secret as query string parameters (easy way).

    The API key should’ve generated from the API addon admin panel.

    https://www.thenewsletterplugin.com/documentation/developers/newsletter-api-2-authentication/

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