Critical error while importing customers / PHP limit issue

[Anonymous]

Good day,

I'm a paying customer, but there is no option for me to create a ticket so I must rely on a post here.

I'm using a dedicated VPS, 6 cores, 6GB RAM, SSD.
I run CentOS and Cpanel
When trying to import customer into a list, I keep getting a memory limit reached message, even if memory_limit has been set up correctly in my php.ini file / .htaccess.

Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 20480 bytes) in /XXX/XXX/public_html/wp-includes/meta.php on line 1194

Allowed memory size is currently 1024M, I tried with less and more, I still get this error.

I tried to max out all the php.ini settings, still the same.
Unfortunately this error doesn't log, either in Newsletter Plugin or WordPress debug.

There is approximately 14k users in my base, I'm trying to segment a part of them using the Woocommerce plugin.

Thanks for your help

[Stefano]

Hi, you're probably logged in with the wrong account, please contact me at stefano @ thenewsletterplugin.com with your license so we can find out the right account and fix the ticket problem.

About the import, are you importing customers from woocommerce? Or WP users as subscribers?

[Anonymous]

Hi Stefano, I'm sending you an email with the info you asked.

Regarding the import, there already is a list of about 14 users in the Newsletter Plugin, coming from a previous import from Woocommerce.

I'm trying to segment the users by a product they bought, that's where I got to the memory error.

Hope everything is clear for you

[Author]

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