Opening a new support ticket

[LPint]

I have logged into my account on thenewsletterplugin.com and go to support, and choose to open a new ticket. I cannot see where or how to actually open a new ticket.

[LPint]

It looks like thenewsletterplugin.com says I do not have an active license, but the plugin says my license is through 2027-10-16.

[Stefano]

Hi, you probably are logged in with the wrong account, in your account page, if you don’t see the license with its expiration the real license is associated with another account. You should even see the difference in the license code you have in your account page and the one set on Newsletter/Settings.

Pelase contact me at stefano@thenewsletterplugin.com and write me the license you see in your site (Newsletter/Settings).

Thanks.

[Larry Pint]

You are right, of course. Looks like I have two accounts and I logged in with the wrong one. Sorry about that. I have submitted my ticket.

[Author]

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