Forum Replies Created
-
Posts
-
Hi, open a support ticket so we can schedule a session in your blog to debug the problem.
Thank you, Stefano.
The stardard widget should already show the optional lists, just use the standard one not the minimal one.
About lists from contact form 7 see the documentation: https://www.thenewsletterplugin.com/documentation/contact-form-7-extension
Stefano.
There is not a way to transfer emails of user with a special role. You can sync the WP users with subscriber using the wp user interation extension (free) you can install from the extensions panel.
Stefano.
Hi, could you share a link to your blog to check the problem. It’s surely a conflisct with your theme style.
Stefano.
Hi, since the code is not visible could you try to rewrite it or link to a screenshot? We had problem with outlook and big (really big) images resized at html level.
Stefano.
You can use the archive extension (free) or build a link in this way:
https://www.domain.com/test/?na=v&id=%5Bnewsletter id]
Stefano.
Hi, I’ll check suddenly. Once the options are saved that error should disappear, but if you see it even after that this shouldbe definitively checked and fixed.
Stefano.
Hi about the alter in the Newsletter plugin, your wordpress internal scheduler is not working correctly. On https://www.thenewsletterplugin.com/documentation/newsletter-delivery-engine you can found some solution to this problem. The more easy is to ask the provider to install a cron job.
Stefano.
Hi, I’m not able to see unanswered ticket in our system could you open it again or check for an answer? Anyway, if you’re using sparkpost on all three sites, with our extension, be sure all domains are validated on sparkpost and check for any possible alert on the sparkpost console.
Bad request is usually associated with: not verified domains, missing credit card or invalid api key.
Stefano.
Hi, the popup is a commercial extension, please open a ticketto the support service so we’ll be able to follow and solve your problem. The slowness of the site should not be related to the Newsletter plugin or the popup not working. Maybe you changed the theme? In the ticket report any changes you made ust before the plugin stopped to work, thank you.
Stefano.
Hi, thank you for your report. That entry in the menu is wrong if you’re using Newsletter 5.0.9, please update to 5.1.0 and install the free extension “wp users integration”.
Stefano.
The profile form cannot be customized since it contains code to be populated, you should modify the plugin core to change it.
Stefano.
Hi, check the dedicated page you created for those messages. It should contain the [newsletter] shortcode.
Stefano.
Hi, you should import the subscriber from one site to the other. But I think here you have a business model problem. What about a user which follow the site A to see a newsletter coming from the site B?
Send the newsletters separately, probably your users are expecting that.
Stefano.
Add to the newsletter a link to a file hosted in your blog. We have not the file attachment option.
Stefano.
You can create two lists (english/french) letting subscribers to choose what they want to receive.
Stefano.
Hi, we have not in the free version the option to retarget who did not interact with the newsletters you sent. Using the reports extension, on each newsletter stats panel is possible to add to a list who did “nothing” on a specific newsletter, anyway this is not an overall analysis of the customers behavior.
Stefano.
Hi, do the tests from the status panel. Probably your provider is blocking you, have you asked them?
About the DNS, I don’t understand which setting you could have changed from the plugin (correct me if I understood wrongly). If you added an SPF record to the DNS in the wrong way that could be a problem of email rejected.
Stefano.
The url is unique for each subscriber, so you cannot use that link as a general unsubscription link.
Cancellations start always from email you send.
Stefano.
Almost surely is a problem of you mail service, have you asked the provider? Which is the address you use to send the newsletters?
Stefano.
Hi John, maybe you already did it, but open a ticket (see the support menu) so a technician can help you out with this issue.
Stefano.
Check on newsletter subscription setting if there is the correct page selected to be the messages dedicated page. If it is, probably you have a plugin which is removing the domain from the page addresses (a plugin which relativize urls) which is not good for newsletters.
Stefano.
Create different pages with different forms: [newsletter_form list="list number"] specifing the list where the user should be added. Note the lists must be public.
Stefano.
If your blog settings (on main WP settings) has the HTTPS the image URLs should be HTTPS. Could you check those configuration?
Stefano.
The newsletter signup is not connected to wordpress users. You should eventually show the subscription form only for logged in users, but still there is no way to filter per role (for example the role “customer” is not a standard wp role).
I’ll check with the team how complicated could be a mapping.
Stefano.
Hi, we provide only the plugin there is no connection between it while working in your site and our company. All data is locally stored in your database.
Stefano.
Have you set and external cron trigger for wordpress?
See here:
https://www.thenewsletterplugin.com/documentation/newsletter-delivery-engine
you can ask the provider or use and external service (few listed on the bottom of the documentation page).
Stefano.
You can setup the lists and when you upload you CSV select the list to associate to that specifc import.
Stefano.
that error is usually associate to characters the database cannot manage. In which pane do you have the error?
Hi, we’re working (since long time to be honest) to per list configuration. There are few problem to consider, for example when a form subscribes the user to more than one list.
For sure this is a feature we’ll release not so far in the future.
Stefano.
Hi, it’s actually not possible, but we’re thinking to add that feature since it seems really useful to many of you.
Stefano.
Install the wp user integration extension, free, from the extension panel and import your users as subscribers.
Stefano.
Hi, please, open a ticket for support on pro extension and provide a link where to see the defect, it could be a conflict with your theme CSS.
Stefano.
Be sure your provider is not overriding the return path. Send a test email to a real address and analyse the mail headers to check which return path is set.
Stefano.
Hi, there is not an unsubscription form. When a subscriber receive an email there is always the unsubscription link.
Stefano.
Hi, we found out that you have an account to log in in this site, but when you bougth you were not logged in and another account has been generated. But with an invalid mail address, probably from paypal or specified during the purchase.
Now we moved the order to the account you’re using to post in the forum, so you should be able to see the license in the account.
Stefano.
Hi, since you’re logged in to post this request, I guess the account is working. So use the “support menu” to open a ticket for premium support.
In your account page (see the top menu “account”), you have a license code to be copied in the Newsletter main settings. Then the extensions panel in the Newsletter menu is enable for the extensions installation.
I suspect you did not received the activation email. We received a purchase with a wrong email address and it is very similar to your actuall address.
Stefano.
Hi, the page title is by your theme, Newsletter only replace the shortcode [newsletter] with configured content. Maybe you need to select a specific template for the generated page, check your theme options.
Stefano.
If you get a license you can access to all our extensions. Otherwise you can use the SMTP parameters provided by mailgun.
Stefano.
Do you mean the newsletter subscription form? That is not the form generated by Newsletter, that seems a custom form since the style classes are not the standard ones.
Stefano.
Try to import a single line, writing it directly in the text area in the right format. Be sure the email is not already present.
Let me know, Stefano.
Gmail does not allow basic connection without auth2, you should unlock the old smtp connection mode but probably they will remove it.
Use postman plugin which support the auth2 and let Newsletter to send without the SMTP so the emails will run througth postman.
Stefano.
Hi, for paid extensions, please open a support ticket so the right person can check your specific problem. Please, provide a mailjet screenshot in the ticket since what you’re seeing is, clearly, not correct.
Stefano.
Are you testing the link on a new newsletter when you click the social icon?
Old newsletters have the old link, of course.
Stefano.
Hi, could you please open ticket for support of paid extension? So it can be directed to the right person. Anyways, once installed, the “statistics” button of each newsletter brings to a new panel.
Stefano.
Hi, first you should share your subscription page so we can try a subscription. Let as know even what is eventually reported in the status panel.
The subscriber can edit its profile from every emails you send if you add on them the profile editing link.Stefano.
Probably it’s a problem of your firefox, maybe due to an installed extension. There is nothing we can write in a webpage to crash a browser. You should report that kind of crash to the firefox developers, they have an utility to report the crashes.
Stefano.
You should have a notice on top of Newsletter admin pages if no dedicated page has been setup on subscription panel (if the notice has not been closed).
Stefano.
I don’t understand: the problem is an image referenced in the newsletter body? You probably have a security plugin blocking the saving of your newsletter. Check for it.
Another option is a security feature activated in your server.
Stefano.
The open tracking image is added to each newsletter with tracking active just before the tag.
Stefano.
In the configuration select your page. You have an old url stored. See the not under the selection field.
Stefano.
Perché un form possa provocare l’inserimento dell’iscritto in una lista, questa lista deve essere pubblica. Poi metti un campo hidden per indicare la lista:
Stefano.
Un emoji è solo un carattere, la visualizzazione dipende dal programma con cui si legge l’email. Sui telefoni funziona praticamente sempre, su pc dipende dai font a disposizione.
Stefano.
You can create a custom form and submit it via ajax instead of a normal post. Use the field “na” with value “ajaxsub”.
Stefano.
Hi, I cannot find the newsletter subscription form in your site. Could you address me to the correct page?
Stefano.
Of course if you create an alternative welcome page, the message have to be in that page, the welcome message in the Newsletter configuration is not used.
Stefano.
The problem is for sure the mailing part of the process. Check why your vps is so slow. If you have a local postfix or like it should be very quick in accepting the email and the delivering it.
If you are using an external SMTP, I can suggest to change your configuration setting up in the VPS a postfix wotking as local relay to the external SMTP, so the email are enqueued locally the then delivered.
Stefano.
A database error means your provider has strict limits in the number of query you can run. Report them the problem and ask for an upgrade.
Stefano.
The reports extension, for each newsletter, gives you a table with the status of that campaign for each user (open, clicked, error). Please note the error is a delivery error, not if the email come back after few time because the subscriber is finally unreachable (bounced).
Stefano.
But which is the problem? That is a rewritten link for tracking purposes if you don’t want the tracking, just disable it on newsletters you create.
Stefano.
Every subscriber is exported with its status. The records have a created date and the http_referer field set when the referer is available.
Stefano.
You can use the SMTP settings of any delivery service and set it on SMTP panel in the Newsletter configuration. Extensions use API delivery method and have the bounce detection.
Stefano.
Hi, the plugin always sends emails, it has not filter on destination domain (of course). The problem is for sure your sending server which could be blacklist by few mail provider. Ask your provider to check your server against blacklists, to setup the SPF record for your domain.
You can even try a mail delivery service (mailjet, sparkpost, elasticemail) and see if with their service email are delivered. They almost surely will be.
Stefano.
Hi, bounces are not managed by Newsletter since there is not a standard and detection is not so reliable. You can use the free plugin “bounce” if you want a basic detection.
The header is managed and emails are sent by default from the blog server.
I’d like to invite you to install the Newsletter plugin, since all those features are part of the core and free.
Stefano.
Hi, in this case you should create a custom form using the original one generated by the widget.
Stefano.
Yes, feature missing. Annotated on the improvement list. You can by now make this configuration on targeting: “all lists”+”not active”.
Thank you, Stefano.
Hi, usually on a sandard screen you should have enough space to edit the newsletter, try to collapse the left sidebar of wordpress to gain a little more room.
Stefano.
The only subscription link I can think of is a link to a subscription page. On subscription configuration panel you can create a dedicated page for subscription and messages and use the link of that page.
Stefano.
No, is not possibile. It’s an ongoing work we’re takeing with a complete refactoring of the lists management.
Stefano.
Eventually try to disable other plugin, one by one, to find out if one of them is conflicting. Could even be the theme it self.
Hi, please share a screenshot of the problem of your browser debug console to see if there are errors. The plugin works on our test environments so it ocud be a conflict with other plugin installed or updated.
Stefano.
The speed does not depend directly on the plugin but by your server. Newsletter is not mutithread, so I think your server could have hard time to read 100 emails per second (adminitting Amazon SES will enable you to reach that speed).
Hi, not, it is not available on minimal form, you can eventually use the form code and add it creating a custom form.
Stefano.
Please check the format example in the import panel. You need even to save the excel file in csv format.
Stefano.
The question about PHP is not cliear to me, can you provide a use case? About iframes, they are not supported by email clients (for privacy concerns).
Stefano.
Specific CSS of form elements can be set on subscription panel in the extra css field. Check the documentation on this site about the classes you can use.
Stefano.
If you entered the license key on the main settings panel, you should then be able to install the extension directly from the newsletter extensions panel.
Or you can download the blocks from this site (see your account page) and upload them as you do with a regular plugin.
Stefano.
Install the wp users integration from the extensions panel and import all your regular users, then you can send them a newsletter.
Stefano.
If the problem is an error on subscription you should even check the subscription form (ask a technician) and be sure it points to http://yourdomain.tld?na=s
Videos are not supported by email clients. With the pro composer block you can add an hosted video in the email just copying the video link, but inside the email there will be only the video cover and a link to the video.
Stefano.
You should ask the plugin author is it uses the standard methods of WP to signup users and spacially if the event “user_register” is fired with his signup system.
Stefano.
No, Newsletter only intercepts the new wordpress user registration and can send its own welcome email, but the standard wordpress email is something you should eventually disable with a third party plugin, if none.
Stefano.
You can copy the generated form, change it as needed and use a text widget copying your adapted form there. Changing the form in the plugin code wouldn’t be ok, since on first update it would be reverted.
Stefano.
There is no fraud. There was a problem in the database while registering your transaction and you should have seen a message to contact the support reporting the transaction key. Anyway we already sent you the unlocking link to activate the license, since on errors we receive the notification and we act as quickly as possible.
Please reply back to our email if the problem persist.
We’re sorry for this inconvenice.
Stefano.
Setting it as private, the list cannot be add to the form (otherwise anyone could be able to add that list to a form a be in that list… while it could be a real private list where you send private content).
You can eventually force as list to all subscribers from the subscription settings.
Stefano.
The create.php file does not exists anymore, are you using the latest version of Newsletter? In which panel do you have that error?
Stefano.
Hi, there are not other notices, like “the cron system is not working”? Could you check the status panel as well?
Stefano.
The smtp setting is empty and not active, the test of course will fails without an host and other parameters. If tests are working (success) from the status panel, it is ok. If the email is not actually delievered, is a problem of the server you should report to the system administrator.
Form field labels can be set on form fields panel. But if you need to have different translations, you can copy the widget form code and replicate as necessary. We have not support right now for multilanguage plugins. Which multilang plugin are you using?
General tab in which panel? When you enter the subscribers management panel, can’t you add a new subscriber?
Stefano.
Those messages, being specific to the communication model of each blogger, can be set on subscription configuration panel. Text on php files are used only for the first time initialization.
Anyway we’re adding all those messages to translate.wordpress.org, keep your translations so they can be moved there.
Stefano.
Hi, check in your paypal account if the transation has been registered and send to info@thenewsletterplugin.com the transaction id and your paypal email and the email used in the payment popup on this site.
If the transaction completed, you should have received an email with your license.
Stefano.
Hi, be sure your test subscribers have the first and last name, anche be sure to use lowercase tags: {name} and not {Name}.
Stefano.
Hi the log you reported does not contain the error. You get the database error only when you press send or even when you press “save”?
Can you clean up the log folder (wp-content/logs/newsletter) and reproduce the error?You then should find more than one file: the one containing the error should be “store-xxxx.txt”.
Stefano.
Hi Caroline, just as test, can you try to use another browser and tell us the browser you’re using?
Thank you, Stefano.
Hi, we recently introduced the support for woocommerce signup and we already listed the improvements you correctly suggested. About the first and last name, we’ll check the problem of the checkout page and event the delete problem (could it be the user cannot be deleted because it has associated orders or carts)?
Generic registration forms works correctly only if they fire the correct wp event and we should able to collect the first and last name. Have you the latest version of the wp users integration?
Anyway the registration of woo and the wordpress registration, when both integrated with newsletter, are not immediate to manage due to the event sequences: we’er working on it.
Stefano.
Hi your plugin add the webfonts to your blog pages, but webfont are usually not compatible with emails (only few email clients are able to render them).
Stefano.
Probably AOL has a black list and your server is in that list. You can try to signup for a free smtp service (like mailjet), configure it in the smtp settings and send a test email to AOL addresses. Of course Newsletter does not apply filter on email addresses.
Stefano.
Hi, can you help me to understand the error? Nothing happens, a blank page, … thank you. Meanwhile I’ll test it on my environment.
Stefano.
Hi, when you start a real delivery you should see the newsletter in the status sending (xx/yy). Can you confirm?
Then it should be “slowely” delivered. Have you a notice in the admin side reporting that the cron system is not working?
Stefano.
Hi, thank you for your report. A not ready feature has wrongly been merged in the master version released today, and fixed with version 4.9.3.
Thank you, Stefano.
Hi, Newsletter already has an antibot system, check if it is disabled on subscription settings panel.
Have you recently sent a newsletter? And are you using the double opt in (see the subscription panel as well).Stefano.
It seems your theme has a style which mess up the layout. If you can send me (stefano@thenewsletterplugin.com) a profile page I can analyse the CSS and find out a solution to be added to our general styles.
Stefano.
Failed without an error message is rather strange. If you’re using the plugin without any other configuration (smtp, …), usually that means your provider disabled the mail function.
Can you ask them?Stefano.
Hi, the plugin never delete the tables, even when it is removed, so no data has been lost. Are you sure there was not a database crash? Try to run a repair and optimize command on that table.
For example there is this plugin (I never tried it, actually): https://it.wordpress.org/plugins/wp-dbmanager/
Usually when a table is no more readable it needs to be repaired.
Stefano.
You can configure the form field in the form fields configuration panel. You can eventually use the shortcodes (see the documentation on this site) to create custom forms.
Stefano.
Extensions could be generic plugins interacting with newsletter there are no special restrictions (ok, we should put up a documentation area for developers, we know…).
Professional extension cannot be “duplicated”, modified or redistributed.
Stefano.
Hi, if popup plugins support shortcodes you can try with “[newsletter_form]” in the popup content.
Stefano.
That checkbox is connected to the subscription to the list number 1 not the extra profile number 1. And that list must not be private, otherwise that value will be ignored.
Stefano.
Yes, you need to change the global delibery speed. We’re adding that option on the single integration extensions.
Stefano.
Hi, Newsletter does not convert the characters. But where do you see those wrong characters? In the received email from mailgun? Or in the editor? The encoding you see is a bad interpretation of a regular utf-8 enconding and mailgun should absolutely manage it.
I wonder if the problem is before we send the email to mailgun.
Stefano.
Hi, associated to “jamminjames” I cannot find a valid license. Are you sure you bought the license with that account?
Stefano.
Hi, please, for professional extension support open a ticket to have a tech guy to solve the problem.
Thank you.
Hi, I saw this problem on blog with an old option in the database name as the one used by Newsletter. Contact me privately at stefano@thenewsletterplugin.com.
Stefano.
There is not such an option, but may I suggest to use the welcome email to send your first content to new subscribers? You seem to need to send a one time message after subscription and the welcome email is perfect for that.
Stefano.
it seems you have some plugin loading the phpmailer library or an alternative version of the phpmailer library. not easy to solve. try to find the plugin which is generating that error.
Stefano.
You should create a custom theme, see the documentation on this site.
Anyway be aware that newsletters should be focused on small amount of contents. A sidebar could be unreadable on mobile devices.
Stefano.
Hi, try to delete manually the plugin files. You can find them on wp-content/plugins/newsletter. It’s not a problem of the plugin it’s a problem of file permissions.
Stefano.
Hi test the sending from the status panel and let us know. Almost surely your provider changed something. For example you can have the SMTP setup and it doesn’t work anymore.
Stefano.
Hi, outlook have a lot of problems with fonts, which theme did you used so we can check it?
Stefano.
Hi it seems due to a change made by your hosting provider. Check the error logs your provider should supply, or in Newsletter main setting enable the log a debug level and set Newsletter in “debug mode”. Then reproduce the problem and see if in the bottom of the status panel there are logs reported.
If there is a php-xxxx.log, paste it here.
Stefano.
Hi there is not collation of posts feature, you should use the automated extension and create 30 channels. Probably your custom has very particular subscribers, since usually an average reader does not want to select between 30 categories but is more easy to create less macro categories.
Stefano.
Hi, if the visual editor is not woring probably you have another plugin installed which is interfering. For example have you installed wp-polls?
For comments we have the professional extension “subsribe on comments”, find it on extension panel in your newsletter sub menu. We have even an integration with contact form 7.
Stefano.
The theme is using a very old and deprecated URL to submit the subscription. You need to change:
http://concergent.com/wp-content/plugins/newsletter/do/subscribe.php
to
http://concergent.com/?na=sI can see the form is configured in GET mode and not in POST mode. You should change the code from
Hi th eonly ads you can add to a newsletter are static banners… I’ll try to contact the author of that plugin to see how we can integrate each other.
Thank you, Stefano.
This is correct since you can have multiple subscription forms in the site, subscribing to different lists. More, the user who is already subscribed and subscribes again surely forgot his previous subscription and giving him an error message is no a great user experience.
This is mostly felt as a problem to who is testing the subscription. Anyway we’re in the way to release a new list management and with that the option to show an error message to who is already subscribed.
Stefano.
Hi this is a classic problem which raises when the provider changes his mail filters. Are you using the SMTP? The test from the SMTP panel returns “ok” but the email is not delivered? Tests from the status panel, report any errors? If not then the email is moved to the mail server but the mail server is dropping it. Try to ask the provider.
If you want to make a test, signup for a free account on mailtrap.io. Use their SMTP parameters and do some tests. Surely you’ll find the email on their console (the grab alll emails and show them on their console). If the emails are there is means the plugin is delivering them to the mail server correctly.
Let me know, Stefano.
Hi, in which file? Anyway that is not the newsletter width, that is the css break point for small screen sizes.
Hi Jenny, can you help to understand The crash you’re experiencing? The whole blog stops or can you access the admin side? If you want seeing the problem write me at stefano@thenewsletter plugin.com
Hi actually we have no “power” to approve a translation, we try to get in touch with an editor. Porbably the best way is to connected to the slack channel of wordpress polyglots and ask a contact with the Brazilian editor.
And really thank you for all your work!
Stefano.
The blank page is clearly a problem. Have you enabled the SMTP? Are you sure the provider has a working mail service for blogs? About the SSL error, where do you see it?
Stefano.
No, there are not custom field that can be set during the import. But you should create a list “faculty of medicine” and then import the contacts setting that list.
Have you a page with only the [newsletter] shortcode and is that page selected as newsletter dedicated page in the subscription configuration panel.
Stefano.
You should copy exactly the code of the form you want changing the form action to http://yourdomain.com/?na=s, the email filed name to “ne”, the name field name to “nn” and the last name field name to “ns”.
Bye, Stefano.
Hi, support for extension should be requested using the ticket system, can you open a ticket? About you request is not clear if you’re talking about the checkout form on woocommerce or the registration of a wp user. Custom form for registration need to be customized to register a subscriber.
Stefano.
Hi,
or your provider is filtering the outgoing emails or the receivers are filtering on their side. It’s not a problem of encoding if at least one account is receiving them. Ask your provider if it is dropping some emails. Which is the provider?
Stefano.
Hi could you kindly open a ticket for support on commercial extensions?
Anyway, are you accessing the site as admin or another role? That could be the problem.
Stefano,
Hi, you can add your custom css rules to skin the minimal form. You can add them to your theme or in the extra css rules on subscription configuration panel of Newsletter.
Stefano.
As reported in the error: “Ask your provider to unlock the HTTP/HTTPS connections to https://www.thenewsletterplugin.com”. Your blog is firewalled, cannot connect to the license validator.
Stefano.
The problem is probably your php execution timeout or the capability of the server to manage a big number of insert via PHP. You probably should populate directly the database.
Stefano.
