Home Forums Newsletter Plugin Support Test email sends but real delivery will not

Viewing 14 posts - 1 through 14 (of 14 total)
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  • #33261
    digitaleffex
    Participant

    Everything is fine on the server and other sites using this plugin, but when I send a test on one particular site it works, but the actually delivery will not go out. The site is in “coming soon” mode, so is that what’s preventing it from sending?

    #33264
    Louis R
    Participant

    I am experiencing this issue, test sends-delivery does not, but, I am not in “coming soon” mode.

    #33267
    Stefano
    Keymaster

    Hi, when you start a real delivery you should see the newsletter in the status sending (xx/yy). Can you confirm?

    Then it should be “slowely” delivered. Have you a notice in the admin side reporting that the cron system is not working?

    Stefano.

    #33273
    Louis R
    Participant

    Hi Stefano, No cron or other messages. I paused/continue several times in the last couple of hours. I’m used to the way it delivers and it has always worked well until this broadcast. The report stays at: Sending 0 of 230.

    Louis

    #33274
    digitaleffex
    Participant

    Same here, it just says 0/1 (I’m only testing with 1 recipient in the list).

    #33277

    With todays update the plugin no longer sends emails only the test email. the following cron error is received

    [Wed May 17 18:11:05.887574 2017] [:warn] [pid 14464] [client ????????:57348] Timeout waiting for output from CGI script /home/thendara/public_html/wp-cron.php, referer: http://www.thendaramountainclub.com/wp-cron.php?doing_wp_cron=1495062635.6298830509185791015625

    I use Amazon SES in it sends the test immediately.

    #33279

    I set diagnostic to error and the following log file entry constantly repeats

    17-05-2017 21:26:23 – FATAL – m: 19.1 MB, u: 552 – You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ‘and id>0 order by id limit 25’ at line 1
    17-05-2017 21:27:33 – FATAL – m: 15.5 MB, u: 0 – You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ‘and id>0 order by id limit 25’ at line 1
    17-05-2017 21:31:54 – FATAL – m: 15.5 MB, u: 0 – You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ‘and id>0 order by id limit 25’ at line 1
    17-05-2017 21:32:27 – FATAL – m: 15.6 MB, u: 0 – You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ‘and id>0 order by id limit 25’ at line 1

    #33283
    Anonymous
    Inactive

    I have the same problem. Test mails work fine but real delivery doesn’t even start…

    Log:

    18-05-2017 05:59:38 - FATAL - m: 6,7 MB, u: 0 - You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'and id>0 order by id limit 8' at line 1
    18-05-2017 06:02:15 - FATAL - m: 9,5 MB, u: 1 - You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'and id>0 order by id limit 8' at line 1
    18-05-2017 06:04:24 - FATAL - m: 6,7 MB, u: 0 - You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'and id>0 order by id limit 8' at line 1
    18-05-2017 06:09:29 - FATAL - m: 6,7 MB, u: 0 - You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'and id>0 order by id limit 8' at line 1
    #33284
    Anonymous
    Inactive

    Hello,
    I have the same problem : tests were performed with success on various e-mail addresses but the delivery doesn’t work.
    More one hour of run and always 0 delivery.
    Everything worked well on march (I don’t send newsletter very often : 1 to every 2 or 3 months).
    I don’t understand the explanation about cron and when I look the status, I have 2 KO :
    – Database wait timeout KO Your database wait timeout is 60 seconds
    That value is low and could produce database connection errors while sending emails. Ask the provider to raise it at least to 300 seconds.
    – Cron calls KO The blog cron system is NOT triggere enough often.
    Trigger interval: average 1269 s, max 21096 s, min 1 s

    I don’t know how to fix them. I used OVH and I didn’t find anything about cron.
    I looked at my wordpress interface but without success.

    Now, I saw your post, I think it’s not a problem from me but from the update of the day.

    I hope the problem will be solve in few hours.
    Have a good day

    #33294
    reboot01
    Participant

    same here. doesn’t work after update:

    18-05-2017 09:40:12 - FATAL - m: 52,2 MB, u: 0 - You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'and id>0 order by id limit 16' at line 1
    18-05-2017 09:45:17 - FATAL - m: 52,2 MB, u: 0 - You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'and id>0 order by id limit 16' at line 1
    #33296
    reboot01
    Participant

    after installing update 4.9.4 everything is working again!

    thank you very much for the quick fix!

    great plugin, great support!

    #33302
    digitaleffex
    Participant

    Works for me too now since updating. Thanks!

    #33307
    Louis R
    Participant

    Update works. Thanks very much.

    #33395
    newsfish
    Participant

    Be aware: With the updates 4.9.5 all emails are sent twice!

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