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Red Error area in pie graph?

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  • December 1, 2017 at 1:14 pm #57068
    KnowledgeArc
    Participant

    Hi can someone tell me what the red area is in the pie graph in dashboard of a campaign. It says undefined and is nearly a third of our send.
    Can't seem to find any more info on this and what the errors might be.
    Thanks
    Michael

    December 1, 2017 at 2:24 pm #57090
    Stefano
    Keymaster

    Hi, can you share a screenshot? Are you talking about the reports extension? Possibly open a support ticket for pro extensions.

    Error means the delivery has not even started because the service (SMTP, local server, etc) was not available. Check on the targeted users list if an error message have been registered.

    Stefano.

    December 1, 2017 at 7:34 pm #57151
    KnowledgeArc
    Participant

    Hi Stefano
    I logged a support ticket. I am not seeing where I can add an attachment here.
    Here is the support attachment, but i dont think can see if not logged in:
    https://www.thenewsletterplugin.com/?wpas-attachment=57144

    Best
    Michael

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