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You can use the SMTP settings of any delivery service and set it on SMTP panel in the Newsletter configuration. Extensions use API delivery method and have the bounce detection.
Stefano.
Hi, the plugin always sends emails, it has not filter on destination domain (of course). The problem is for sure your sending server which could be blacklist by few mail provider. Ask your provider to check your server against blacklists, to setup the SPF record for your domain.
You can even try a mail delivery service (mailjet, sparkpost, elasticemail) and see if with their service email are delivered. They almost surely will be.
Stefano.
Hi, bounces are not managed by Newsletter since there is not a standard and detection is not so reliable. You can use the free plugin “bounce” if you want a basic detection.
The header is managed and emails are sent by default from the blog server.
I’d like to invite you to install the Newsletter plugin, since all those features are part of the core and free.
Stefano.
Hi, in this case you should create a custom form using the original one generated by the widget.
Stefano.
Yes, feature missing. Annotated on the improvement list. You can by now make this configuration on targeting: “all lists”+”not active”.
Thank you, Stefano.
Hi, usually on a sandard screen you should have enough space to edit the newsletter, try to collapse the left sidebar of wordpress to gain a little more room.
Stefano.
The only subscription link I can think of is a link to a subscription page. On subscription configuration panel you can create a dedicated page for subscription and messages and use the link of that page.
Stefano.
No, is not possibile. It’s an ongoing work we’re takeing with a complete refactoring of the lists management.
Stefano.
Eventually try to disable other plugin, one by one, to find out if one of them is conflicting. Could even be the theme it self.
Hi, please share a screenshot of the problem of your browser debug console to see if there are errors. The plugin works on our test environments so it ocud be a conflict with other plugin installed or updated.
Stefano.
The speed does not depend directly on the plugin but by your server. Newsletter is not mutithread, so I think your server could have hard time to read 100 emails per second (adminitting Amazon SES will enable you to reach that speed).
Hi, not, it is not available on minimal form, you can eventually use the form code and add it creating a custom form.
Stefano.
Please check the format example in the import panel. You need even to save the excel file in csv format.
Stefano.
The question about PHP is not cliear to me, can you provide a use case? About iframes, they are not supported by email clients (for privacy concerns).
Stefano.
Specific CSS of form elements can be set on subscription panel in the extra css field. Check the documentation on this site about the classes you can use.
Stefano.
If you entered the license key on the main settings panel, you should then be able to install the extension directly from the newsletter extensions panel.
Or you can download the blocks from this site (see your account page) and upload them as you do with a regular plugin.
Stefano.
Install the wp users integration from the extensions panel and import all your regular users, then you can send them a newsletter.
Stefano.
If the problem is an error on subscription you should even check the subscription form (ask a technician) and be sure it points to http://yourdomain.tld?na=s
Videos are not supported by email clients. With the pro composer block you can add an hosted video in the email just copying the video link, but inside the email there will be only the video cover and a link to the video.
Stefano.
You should ask the plugin author is it uses the standard methods of WP to signup users and spacially if the event “user_register” is fired with his signup system.
Stefano.
No, Newsletter only intercepts the new wordpress user registration and can send its own welcome email, but the standard wordpress email is something you should eventually disable with a third party plugin, if none.
Stefano.
You can copy the generated form, change it as needed and use a text widget copying your adapted form there. Changing the form in the plugin code wouldn’t be ok, since on first update it would be reverted.
Stefano.
There is no fraud. There was a problem in the database while registering your transaction and you should have seen a message to contact the support reporting the transaction key. Anyway we already sent you the unlocking link to activate the license, since on errors we receive the notification and we act as quickly as possible.
Please reply back to our email if the problem persist.
We’re sorry for this inconvenice.
Stefano.
Setting it as private, the list cannot be add to the form (otherwise anyone could be able to add that list to a form a be in that list… while it could be a real private list where you send private content).
You can eventually force as list to all subscribers from the subscription settings.
Stefano.
The create.php file does not exists anymore, are you using the latest version of Newsletter? In which panel do you have that error?
Stefano.
Hi, there are not other notices, like “the cron system is not working”? Could you check the status panel as well?
Stefano.
The smtp setting is empty and not active, the test of course will fails without an host and other parameters. If tests are working (success) from the status panel, it is ok. If the email is not actually delievered, is a problem of the server you should report to the system administrator.
Form field labels can be set on form fields panel. But if you need to have different translations, you can copy the widget form code and replicate as necessary. We have not support right now for multilanguage plugins. Which multilang plugin are you using?
General tab in which panel? When you enter the subscribers management panel, can’t you add a new subscriber?
Stefano.
Those messages, being specific to the communication model of each blogger, can be set on subscription configuration panel. Text on php files are used only for the first time initialization.
Anyway we’re adding all those messages to translate.wordpress.org, keep your translations so they can be moved there.
Stefano.
Hi, check in your paypal account if the transation has been registered and send to info@thenewsletterplugin.com the transaction id and your paypal email and the email used in the payment popup on this site.
If the transaction completed, you should have received an email with your license.
Stefano.
Hi, be sure your test subscribers have the first and last name, anche be sure to use lowercase tags: {name} and not {Name}.
Stefano.
Hi the log you reported does not contain the error. You get the database error only when you press send or even when you press “save”?
Can you clean up the log folder (wp-content/logs/newsletter) and reproduce the error?You then should find more than one file: the one containing the error should be “store-xxxx.txt”.
Stefano.
Hi Caroline, just as test, can you try to use another browser and tell us the browser you’re using?
Thank you, Stefano.
Hi, we recently introduced the support for woocommerce signup and we already listed the improvements you correctly suggested. About the first and last name, we’ll check the problem of the checkout page and event the delete problem (could it be the user cannot be deleted because it has associated orders or carts)?
Generic registration forms works correctly only if they fire the correct wp event and we should able to collect the first and last name. Have you the latest version of the wp users integration?
Anyway the registration of woo and the wordpress registration, when both integrated with newsletter, are not immediate to manage due to the event sequences: we’er working on it.
Stefano.
Hi your plugin add the webfonts to your blog pages, but webfont are usually not compatible with emails (only few email clients are able to render them).
Stefano.
Probably AOL has a black list and your server is in that list. You can try to signup for a free smtp service (like mailjet), configure it in the smtp settings and send a test email to AOL addresses. Of course Newsletter does not apply filter on email addresses.
Stefano.
Hi, can you help me to understand the error? Nothing happens, a blank page, … thank you. Meanwhile I’ll test it on my environment.
Stefano.
Hi, when you start a real delivery you should see the newsletter in the status sending (xx/yy). Can you confirm?
Then it should be “slowely” delivered. Have you a notice in the admin side reporting that the cron system is not working?
Stefano.
Hi, thank you for your report. A not ready feature has wrongly been merged in the master version released today, and fixed with version 4.9.3.
Thank you, Stefano.
Hi, Newsletter already has an antibot system, check if it is disabled on subscription settings panel.
Have you recently sent a newsletter? And are you using the double opt in (see the subscription panel as well).Stefano.
It seems your theme has a style which mess up the layout. If you can send me (stefano@thenewsletterplugin.com) a profile page I can analyse the CSS and find out a solution to be added to our general styles.
Stefano.
Failed without an error message is rather strange. If you’re using the plugin without any other configuration (smtp, …), usually that means your provider disabled the mail function.
Can you ask them?Stefano.
Hi, the plugin never delete the tables, even when it is removed, so no data has been lost. Are you sure there was not a database crash? Try to run a repair and optimize command on that table.
For example there is this plugin (I never tried it, actually): https://it.wordpress.org/plugins/wp-dbmanager/
Usually when a table is no more readable it needs to be repaired.
Stefano.
You can configure the form field in the form fields configuration panel. You can eventually use the shortcodes (see the documentation on this site) to create custom forms.
Stefano.
Extensions could be generic plugins interacting with newsletter there are no special restrictions (ok, we should put up a documentation area for developers, we know…).
Professional extension cannot be “duplicated”, modified or redistributed.
Stefano.
Hi, if popup plugins support shortcodes you can try with “[newsletter_form]” in the popup content.
Stefano.
That checkbox is connected to the subscription to the list number 1 not the extra profile number 1. And that list must not be private, otherwise that value will be ignored.
Stefano.
Yes, you need to change the global delibery speed. We’re adding that option on the single integration extensions.
Stefano.
Hi, Newsletter does not convert the characters. But where do you see those wrong characters? In the received email from mailgun? Or in the editor? The encoding you see is a bad interpretation of a regular utf-8 enconding and mailgun should absolutely manage it.
I wonder if the problem is before we send the email to mailgun.
Stefano.
Hi, associated to “jamminjames” I cannot find a valid license. Are you sure you bought the license with that account?
Stefano.
Hi, please, for professional extension support open a ticket to have a tech guy to solve the problem.
Thank you.
Hi, I saw this problem on blog with an old option in the database name as the one used by Newsletter. Contact me privately at stefano@thenewsletterplugin.com.
Stefano.
There is not such an option, but may I suggest to use the welcome email to send your first content to new subscribers? You seem to need to send a one time message after subscription and the welcome email is perfect for that.
Stefano.
it seems you have some plugin loading the phpmailer library or an alternative version of the phpmailer library. not easy to solve. try to find the plugin which is generating that error.
Stefano.
You should create a custom theme, see the documentation on this site.
Anyway be aware that newsletters should be focused on small amount of contents. A sidebar could be unreadable on mobile devices.
Stefano.
Hi, try to delete manually the plugin files. You can find them on wp-content/plugins/newsletter. It’s not a problem of the plugin it’s a problem of file permissions.
Stefano.
Hi test the sending from the status panel and let us know. Almost surely your provider changed something. For example you can have the SMTP setup and it doesn’t work anymore.
Stefano.
Hi, outlook have a lot of problems with fonts, which theme did you used so we can check it?
Stefano.
Hi it seems due to a change made by your hosting provider. Check the error logs your provider should supply, or in Newsletter main setting enable the log a debug level and set Newsletter in “debug mode”. Then reproduce the problem and see if in the bottom of the status panel there are logs reported.
If there is a php-xxxx.log, paste it here.
Stefano.
Hi there is not collation of posts feature, you should use the automated extension and create 30 channels. Probably your custom has very particular subscribers, since usually an average reader does not want to select between 30 categories but is more easy to create less macro categories.
Stefano.
Hi, if the visual editor is not woring probably you have another plugin installed which is interfering. For example have you installed wp-polls?
For comments we have the professional extension “subsribe on comments”, find it on extension panel in your newsletter sub menu. We have even an integration with contact form 7.
Stefano.
The theme is using a very old and deprecated URL to submit the subscription. You need to change:
http://concergent.com/wp-content/plugins/newsletter/do/subscribe.php
to
http://concergent.com/?na=sI can see the form is configured in GET mode and not in POST mode. You should change the code from
Hi th eonly ads you can add to a newsletter are static banners… I’ll try to contact the author of that plugin to see how we can integrate each other.
Thank you, Stefano.
This is correct since you can have multiple subscription forms in the site, subscribing to different lists. More, the user who is already subscribed and subscribes again surely forgot his previous subscription and giving him an error message is no a great user experience.
This is mostly felt as a problem to who is testing the subscription. Anyway we’re in the way to release a new list management and with that the option to show an error message to who is already subscribed.
Stefano.
Hi this is a classic problem which raises when the provider changes his mail filters. Are you using the SMTP? The test from the SMTP panel returns “ok” but the email is not delivered? Tests from the status panel, report any errors? If not then the email is moved to the mail server but the mail server is dropping it. Try to ask the provider.
If you want to make a test, signup for a free account on mailtrap.io. Use their SMTP parameters and do some tests. Surely you’ll find the email on their console (the grab alll emails and show them on their console). If the emails are there is means the plugin is delivering them to the mail server correctly.
Let me know, Stefano.
Hi, in which file? Anyway that is not the newsletter width, that is the css break point for small screen sizes.
Hi Jenny, can you help to understand The crash you’re experiencing? The whole blog stops or can you access the admin side? If you want seeing the problem write me at stefano@thenewsletter plugin.com
Hi actually we have no “power” to approve a translation, we try to get in touch with an editor. Porbably the best way is to connected to the slack channel of wordpress polyglots and ask a contact with the Brazilian editor.
And really thank you for all your work!
Stefano.
The blank page is clearly a problem. Have you enabled the SMTP? Are you sure the provider has a working mail service for blogs? About the SSL error, where do you see it?
Stefano.
No, there are not custom field that can be set during the import. But you should create a list “faculty of medicine” and then import the contacts setting that list.
Have you a page with only the [newsletter] shortcode and is that page selected as newsletter dedicated page in the subscription configuration panel.
Stefano.
You should copy exactly the code of the form you want changing the form action to http://yourdomain.com/?na=s, the email filed name to “ne”, the name field name to “nn” and the last name field name to “ns”.
Bye, Stefano.
Hi, support for extension should be requested using the ticket system, can you open a ticket? About you request is not clear if you’re talking about the checkout form on woocommerce or the registration of a wp user. Custom form for registration need to be customized to register a subscriber.
Stefano.
Hi,
or your provider is filtering the outgoing emails or the receivers are filtering on their side. It’s not a problem of encoding if at least one account is receiving them. Ask your provider if it is dropping some emails. Which is the provider?
Stefano.
Hi could you kindly open a ticket for support on commercial extensions?
Anyway, are you accessing the site as admin or another role? That could be the problem.
Stefano,
Hi, you can add your custom css rules to skin the minimal form. You can add them to your theme or in the extra css rules on subscription configuration panel of Newsletter.
Stefano.
As reported in the error: “Ask your provider to unlock the HTTP/HTTPS connections to https://www.thenewsletterplugin.com”. Your blog is firewalled, cannot connect to the license validator.
Stefano.
The problem is probably your php execution timeout or the capability of the server to manage a big number of insert via PHP. You probably should populate directly the database.
Stefano.
Hi I actually don’t know which could be the problem since they’re saved as wordpress options… it sounds like a database problem. Options in other panels are correctly saved?
Stefano.
Those kind of error are logged in the error log of the server. Please try to find it so we can understand the problem. Check even the status panel of Newsletter for any possible error.
Stefano.
No, there is not a shortcode for the latest email. You can eventually use the email url used to view the email online but removing the user key.
Stefano.
Select the correct dedicated page on subscription configuration panel. Pay attention at a possible specific set for the confirmation page, always in that panel.
Stefano.
On current version we do not support multilanguage plugins, sorry. You can create a custom form, one for each language. Shortly we introduce the by-list-messages so you can eventually address subscribers in different language to different lists.
About nrewsletters, when you have lists dedicate to different languages, you can send two different newsletters.
Stefano.
Hi in the generated profile page by Newsletter I have the alter message after saving. You don’t? May be there is a javacript error blocking the message?
Hi we cannot switch back, that editor is no more supported. I added for the new version the HTML button, which other tools are missing?
Thank you, Stefano.
Since google is deprecating the basic SMTP, you should use postman which integrates with google is more modern way and leave the SMTP setting if Newsketter disabled.
Stefano.
Hi, just install and configure postman and test it. Disable the newsletter SMTP option and set on main settings Newsletter to NOT send email directly.
That’s all, Stefano.
See your other question, that is the problem. Once solved you should see that message disappear. Takr into consideration and external cron call, see the documentation about the delivery engine in this site.
Stefano.
it means the plugin is not able to call itself. Could not be a problem, but usually it means WP is not able to trigger the internal scheduler, for example. That happens when the webserver has the wrong DNS configured.
If you can access to server with a shell try to ping dominio.com and look at the answer of ping command.
Stefano.
Another observation: the plugin give each message to your server, then it loose the control of the email. If the local server has problem, delays or drops email we cannot know. If you’re sure a recipient has not received the email, try to send to that recipient a test email from the status panel.
Stefano.
Hi, how you know only 40 received the newsletter? To have logs with more information you should set the level to debug.
Stefano.
Hi, can you share a screenshot of your editor? You should have two toolbar and, for example, the justify button is there. We load the editor from a public cdn, may your connection is closed to cdnjs?
Stefano.
Hi, we for sure are not adding those text, I suspect your theme is adding such info at the end of generated emails. How do you generate the newsletter? With the composer?
Is the list 3 set as public? If not it will be skipped otherwise anyone would be able to add himself on every possible list.
Stefano.
Hi actually not, we’re working to add more options on each subscription startpoint (widget, woocommerce, form, registration) to add more control. For example in your case disabling confirmation email means to use single opt in for woocommerce registrations.
Stefano.
Hi all contacts are stored in database tables “wp_newsletter*” so if you have a database backup you can restore those tables.
Stefano.
Try with {profile_N} in the email text, you should be replaced with the profile field number N.
No, there is not a way to resend the last newsletter to new subscribers.
Stefano.
Hi the tiny mce embedded in newsletter is not the one of WordPress, I don’t understand what you means with “activate tiny mce extended”. Is that a plugin? What is it adding over the standard wp editor?
Hi the button to switch to the raw editor is in the button bar in the panel, probably the option to show the html from tiny is not active I’ll check it.
The editor is not the WP editor so it does not work with other plugins. The editor of a newsletter needs to create specific code, absolute urls and so on… but probably we can look to use the native wp editor in next releases.
Stefano.
Hi, there are more than one shortcode (see the documentation page on this site). which shortcode do you need specifically?
Stefano.
Hi, what do you mean with “not imported”? The subscribers are registered into the database to be subsequently confirmed. How did you find out they are not registered? From the subscriber panel?
Stefano.
Without the site address where to check the problem is impossible to debug it :-). Could you share it?
Stefano.
Using the panel to integrate the wp users, import them all and then when you send a newsletter you can select to address only the subscriptions connected to a wp user.
Stefano.
Create a newsletter with a theme, when the editor displays switch to the html editor, empty the textarea and paste your html.
May be an old javascript file, Anyway on next update we move to tiny 4.0 everywhere so possible compatibility problem should be resolved.
Stefano.
Probably there is another plugin injecting styles in our pages which hide the sicebar. Can you share a screenshot? Anyway the only solution id to debug the page, I can do it with an administrative account. If you want, contact me privately at stefano@thenewsletterplugin.com.
The privacy checkbox has no sense in the profile page, since once the user remove the privacy consent you should delete his profile. If you need just yes/no field you can use a custom field of type “select”.
Stefano.
Another thing: when importing Newsletter try to remove provider limitations like time limits, but not all providers let to change that value.
Check in the status panel if there’s a KO on time limit setting.You can even set Newsletter in debug mode (main settings panel) and check for php error logs in the status panel which could report possible problems.
Stefano.
If you can import so little amount per batch I suspect the provider has limitation on your database. Since your list is rather important, are you sure the hosting plan you have is enough powerful?
Anyway, you can always split the list is small batches and import them, ia an one off work… may be a little boring but to one time.
Stefano.
To create a custom theme, it’s easy to not use the drag and drop which needs components, but to start from an HTML or a prepackaged theme and build a custom theme as explained in the documentation page. Custom themes must be store in the extensions/newsletter/emails/themes folder.
Stefano.
Hi, the black screen could hide a message writen in dark gray, can you check it? For example a database error.
You can try to put Newsletter in debug mode (see the main settings) and then check on status panel for a php error log (last elements of that panel). Check there if there are some kind of errors reported.if the status panel report 40M it means WP is working with 40M. That could means you cannot change the memory limit can be a limitation of your provider.
Stefano.
Hi, this is rather strange since the confirmation email is not different from the test email. Please, try to change the confirmation email text removing for example the word subscription. Have you asked your provider is it has outgoing filters on your email?
Which is your site? Where I can do a test?
Stefano.
Yes, we do all the development and test in localhost. Which error do you have? Which operative system? Have you tested the delivery from the status panel?
Stefano.
No, the “not active” means you’re sending emails to subscribers not in those lists. For example: you create a new list, the “marketing tips”, maybe associated to an automated channel. Example: tou want to send a newsletter to all your subscribes NOT ALREADY in the list to invite them:
“hey guys, a new fantastic marketing tips channel for you. Enter your {profile_url} and activate it now!”
You’ll select that list with the option “not active”. The all lists not active is similar, probably not really useful or maybe in some special cases.
Stefano.
Sometime I encountered this problem with special characters (accented or emoji), even if it should solved. If you create a blank newsletter does it saves correctly? Can you check the database encoding in the newsletter status panel? Should be something like utf8 ot utf8mb4.
Stefano.
Disable the wp_debug in your wp-config.php file, meanwhile I add a check. On next release the notice shouldn’t be there.
The placeholder is replaced with a personal unsubscription url directly inside each email you send.
Stefano.
Bounces are managed only with out integration to external delivery services which provide even the bounce detection and reporting. If you want to try to manage the bounces on your own, try the Bounce plugin.
Stefano.
Hi, I cannot understand from where this error is generated (Email sent with Newsletter: FAILED (Undefined index: post_type). Please try to use the status panel for a test, and before disable the direct sending in the newsletter main settings and disable the smtp in the smtp panel.
If you want to use postman, keep the direct send and the smtp disable in Newsletter.
Stefano.
No, it is not possible. Anyway if your subscribers are interested in your content, be sure they select at least one choice. You could preselect the english or the dutch to everyone and then and to choice if they prefer another language.
Stefano.
The automated extension can be setup to send out a newsletter every day with your latest posts.
Stefano.
Create a page with [newsletter] inside and setup the fields you need on the form fields panel.
Stefano.
Newsletter tries to change temporary the value to know if it has the controls on it. WP it self change the timpout to 0 during import operation. If it is 600 o even 300 is ok. Usually it could be better to have it set at lower value and the let newsletter to increase it when needed (during a delivery batch).
Stefano.
Uhm, those options should be initialized on installation. Enter the subscription panel and save all the options.
Let me know.
Stefano.
Hi I understand this is a very late response, but if you’re missing the “save” button probably there are other plugin interfering with our admin panels (not the first time we experience that).
Stefano.
The global wait timeout:
https://dev.mysql.com/doc/refman/5.7/en/server-system-variables.html#sysvar_wait_timeout
Stefano.
It seems the block folder is not readable or the plugin is not completely installed, Try to reinstall.
Stefano.
Hi ask the provider to setup a cron call as explained in that page, is the easy solution. If the scheduler is triggered correctly the message should disappear in few hours.
Stefano.
We have not a block with that kind of configuration. We’re anyway working on a new block series and we would like to add this feature on the posts block or possibly in a new specialized block.
Stefano.
Yes, with the reports extension entering the detail panel of subscribed reached widget you can export all the click log.
Stefano.
Thank you for your report of this issue. We’ll check it. You can change the color of fields and text using the custom css you can find in the subscription panel to adjust the color for your theme.
Stefano.
Hi we are working on the possibility to add custom blocks, actually they are not supported.
Stefano.
Check the documentation for more tips, anyway to add an extra field:
[newsletter_field name="profile" number="1" label="City"]
Stefano.
The plugin does not support natively the dkim. You should ask the provider to activate the dkim in the server you’re using to send the newsletter. Too often the dkim signature made by the sending software then fails because the sending server adds it’s own data.
Stefano.
Guys, it seems your update is getting a wrong file or not replacing all the files. Delete the plugin folder and reinstall.
Stefano.
There is not an unsubscription form. The unsubscription starts from a personal link generated by the tag in every email you send.
Stefano.
It seems the folder emails/tnp-composer/blocks inside the plugin is not there or not readable. In which folder the plugin is installed? Could you check the mentioned folder?
Stefano.
Hi we’re aware of the problem. The new media selector of wordpress when opened outside a post panel does not show the size selector. We do not know why and asked support to the community since even on other plugins there is the same problem.
Meanwhile you should upload an image of the right dimensions.
As soon as we find out the problem will release an update.
Stefano.
Probably you have a lot of plugin installed, increase the memory for your wordpress trying to set
define(‘WP_MEMORY_LIMIT’, ‘128M’);
in your wp-config.php.
What’s strange in the admin side wp set it to 256, probably your provider has a block, you should even as them to increase that limit.
Stefano.
It’s probably a bug, I’ll check it. The save button was removed some time ago because people wrongly changed the newsletter configuration affecting the statistics. So I think it is a bug.
Stefano.
Hi the file plugin.php form https://wordpress.org/plugins/newsletter/, version 4.7.9 has not the line number 1545, it is shorter. Probably your blog is loading a wrong file, have you two folders with the same plugin?
Stefano.
Hi, test email probably are not associated to a user so the placeholders cannot be replaced. Test with a real subscription.
Stefano.
The problem is probably in your server not being able to insert all the 60.000 contacts. You should break it up in small pieces.
Stefano.
