Forum Replies Created
-
Posts
-
Hi, you don’t need to create custom form, just translate the fields in the subscription form fields panel changing the admin language. Follow the same procedure for the general subscription, unsubscription and profile messages.
Stefano.
No, that could be a bug, you should be able to export every subscriber. I’ll check it, probably the new internal lists management introduced that error.
Stefano.
You should use the lists if you want to later retarget the subscribers by that selection. See the list layout attribute on this page.
https://www.thenewsletterplugin.com/documentation/subscription-form-shortcodes
Stefano.
Hi, I don’t know what is stamp ready and which is actually the issue. Newsletter does not conflict with other plugins which send emails. Can you explain better the issue?
Thank you, Stefano.
Hi, to undertsand the problem I need to see a not working url and debugging it. Almost surely there is a server side redirect not correctly working or a caching plugin (we had issues with wp-rocket) which changes the url format bracking the signature.
Stefano.
Hi, thank you for reporting, willl be fixed asap. Meanwhile you can disable the WP_DEBUG mode in your wp-config.php, probably it is active.
Stefano.
Thank you for reporting, probably the ticket in on charge to another colleague. I’ll check anyway the problem to fix it.
Stefano.
Hi, can you help me understading which is the message shown in the admin side?
We removed one of the messages and left only the one reporting a late scheduler execution, but we should address this topic since it is creating confusion.
The message is not about the delivery speed is about how the WordPress scheduler is working. Newsletter relies on that scehduler to send messages (at speed set on main settings).
Thank you for your help!
Stefano.
Yes, there is a bug introduced yesterday with WPML compatibility pack. Update to version 5.5.7, should be solved.
Let me know, Stefano.
Actually the only way should be intercepting with a filter the welcome email text. Are you able to write a piece of code dealing with that?
Stefano.
The shortcode accepts the attribute “lists” where you can specify the list you want the subscriber to be added to. The lists must be public, not private.
Stefano.
Hi, there is nothing to setup actually, which is your problem? What is missing in your setup?
Stefano.
When the test from status panel report success but no email is delivered, your provider is blocking the outgoing messages. Check even if you’re using an SMTP configuration/plugin or other delivery methods.
Stefano.
When the test from status panel report success but no email is delivered, your provider is blocking the outgoing messages. Check even if you’re using an SMTP configuration/plugin or other delivery methods.
Stefano.
The api key to be used with our api extension is just a secret token you set in the extension. If your signup form creates a WP user you can user the wp user intergration extension and add a checkbox named “newsletter”. Of course your signup must call the wp specific function used to signup a user so those events can be intercecpted by Newsletter.
Hi, it seems the database has not been updated. Try to deactivate the plugin are reactivate. Did you installed as new or upgraded from a previous version?
Stefano.
If that plugin uses the standard WP functions to register a user, the extension “WP user integration” should be able to intercept the registration and subscribe the user. Just configure it properly, for example forcing the subscription upon registration.
Stefano.
Hi, with the free plugin there is no need to have a license key. There is no “api key” to set (if you do not use the REST API extension – which has a technical use).
Stefano.
Hi, the [subscription_form] shortcode is not part of Newsletter. You can use [newsletter_form form="1"] to have your custom form displayed.
Stefano.
The url is wrong, is contains two “?”. Probably our fault, we’re working on WPML integration and on that release the problem should be fixed.
Few days.
Stefano.
Check this page https://www.thenewsletterplugin.com/documentation/newsletter-delivery-engine and setup and external trigger. Your provider can help with this.
Stefano.
As url I think you can use a page url which you created to welcome the subscriber. i don’t know which kind of redirect url is required by that popup system.
Stefano.
Id EDD creates wordpress users using the free wp user integration extension you can configure it to create a subscriber whan a user is created.
Stefano.
You should code a custom form. Take the form genrated by newsletter and use it as starting point for your specific form.
Stefano.
The license key for professional extension can be bought in this site. The delivery errors you get back contains the reason, check if the targeted email addresses are unavailable.
Stefano.
Verifichiamo, non dovrebbe apparire. Immagino succeda perché non è mai stato selezionato un logo.
Stefano.
Hi, yes we’re going to release the wmpl compatibility update and then the polylang conpatibility update. Few days to this goal (required a lot of testing).
Thank you, Stefano.
To check it we need an address where to see the problem (which is almost surely due to your theme styles).
Stefano.
We have a number of requests for those feature, it is planned after the release with support of WPML and Polylang.
You cannot customize the welcome email, but you can customize the welcome page setting in the [newsletter_form] shortcode the attribute confirmation_url for an alternative confirmation/welcome page. Seeat the end of this documentation page: https://www.thenewsletterplugin.com/documentation/subscription-form-shortcodes
Stefano.
Hi Jaques, we need to see how the dedicated page is configured and how the user profile setting has been compiled to be of help. Can you share screenshots of the page you reported which page is? Is the page set ad dedicated page on main settings? That page contains the [newsletter] shortcode? Are there warnings on the admin side?
When I subscribe your blog, I end to the page
https://juergen-christ.de/newsletter-10__trashed/?nm=confirmation&nk=4-90889c3aab
which is probably the dedicated page set on main settings and which has been trashed. If you’re running newsletter 5.5.1 (which version is installed) you should have a notice about that page not being correctly configured.
Stefano.
There is not such feature in the free plugin. You can check our automated extension which generated automatically newsletter on a scheduled plan with the latest blog content.
Stefano.
A not about premium license. There is not a plugin to purchase, the plugin is totally free. What can be purchased are extensions for who need more features.
Stefano.
Hi, are you sure the plugin has bugs and it’s not a configuration problem in your blog? About the double profile edit the page where the profile is appearing twice, what’s inside?
And in the subscriber profile configuration panel, what’s configured? Have you changed the defaults? Which is the site where I can try to subscribe and edit my profile?
If you provide more information we can help.
What do you mean with “is not possible to edit the text of a newsletter”? Are you using the composer or a theme? since there are tons of users composing and sending newsletters and we have not bugs like yours reported, it could be a conflict with a third party plugin. Again, to check problem like that we need at least a screenshot or a clear description, step by step on how to reproduce the problem.
Stefano.
Hi, we can add an option to hide the message, but you cannot send a newsletter manually, the scheduler is needed.
Stefano.
When you’re in the detail panel where you have the targeting options there is the send button on top of the page. Edit the newsletter to enter the details panel.
Stefano.
Yes, set it on the newsletter targeting panel.
https://www.thenewsletterplugin.com/documentation/newsletter-targeting
Stefano.
Hi, probably is a conflict with a new or updated plugin or theme installed in your blog. The only way to discover the problem is with a debugger. I can check it for you, just contact me privately at stefano@thenewsletterplugin.com.
Stefano.
Hi, what’s the content of this page when opened in the WP editor?
http://poznajpana.pl/newsletter/?nm=profile&nk=250-d8ac8a55eb
Does it contains the [newsletter] shortcode (exactly [newsletter])?
Stefano.
Hi, no we have not an url for that. But if a logged in user enter a page with the [newsletter_profile] shortcode, if he’s a subscriber, he should see the profile and hence the export link.
But no other data can be exported than the one of the subscriber.WP has a new export tool for regular users, I don’t know if there is a link on their profile page we’ll start the integration work on next weeks.
Stefano.
Yes, that is exactly the process. Newsletter subscribes the contact just before CF7 sends the contact email. The subscription is the regular subscription process of Newsletter.
For each CF7 form you can configure how Newsletter should intercept and manage the collected data. The only modification required, if desired, is to add the subscription checkbox in the CF7 form (see the documentation on this site for more details).
Stefano.
The sender address and name are configured on Newsletter main settings, may be you need to change them there. But it’s correct what google shows, that means you provider did not setup the reverse DNS entry for your domain.
Stefano.
Can you copy here a link to a subscriber profile? Just to check if the URL is formally correct.
Stefano.
Trigger is externally. Check our documentation page about the delivery engine and ask support to your provider to setup an external trigger. Probably your blog has not much traffic, or the cache is blocking the scheduler or the provider does not allow “autocalls”.
Our documentation has few examples you can bring to your provider attention to solve that problem.
Stefano.
No, it’s a DNS problem. Your new server is still resolving your domain to the old server. Forget the status panel for a couple of days and probably everything will be fine after 48 hours. If the problem persists you should ask the provider is the server is using an update DNS server.
Stefano.
Ok, save Newsletter main option to refresh the version cache and then you should have an updated notice on your plugin panel.
Stefano.
No, my tip won’t work, there is an error in the code (or better the code generates a warning if you have the wordpress debug mode active). I’ll fix it and publish an updated version.
Stefano.
Hi try to save the leads options I’m checking while there is not a check on that possible missing setting.
Stefano.
Export and import are not designed for backup. To migrate your subscriber you need to migrate the whole wp_newsletter table.
Stefano.
Hi I don’t understand what you mean with gaps… can you explain me better your issue?
Thank you, Stefano.
This is for sure a theme filter which changed the_excerpt() function. We try to not use anymore the native wp functions because they too often are manipulated by themes, but we have not completed that migration on all our newsletter themes.
Stefano.
That is a plugin which inject the menu on content generated by newsletter, is not out plugin adding that menu. Try to find which is the plugin doing that (could be the theme as well).
Let me know which is causing that problem, we can try to find fix or help the author to fix that behavior.
Stefano.
Probably you have a 403 and this is the mod_security of apache (or a security plugin) which sees you’re save a full html and blocks that operation. Ask the provider to disable mod_security for the wp-admin folder.
Stefano.
The check on status panel? Or the notification you see on top on admin pages?
If you see the notification it means the external trigger is not working correctly.Stefano.
Hi, the confirmation is automatic of course. have you the latest version of Newsletter installed? Just to know where to look for possible problems.
Stefano.
Maybe the rest api can be useful, it depends on your specific needs.
https://www.thenewsletterplugin.com/developers/dev-newsletter-api
Stefano.
You get failed but the email is delivered? Failed comes from the mail function on wordpress, it’s strange to have that result if the email is actually delivered.
Are you using an SMTP plugin?
Stefano.
On subscriber management panel you can delete inactive subscribers. Pay attention that GDPR ask to determine the time spam OR the rules you put in place to decide the data retention. If a subscriber continues to interact with you, deleting his data after 3 years, could not be the best choice for your business.
More here: https://www.thenewsletterplugin.com/gdpr-deleting-obsolete-subscribers
Stefano.
Hi, it’s a warning that will be fixed on next release. Check if your blog is in debug mode on wp-config.php and set it not to be in debug mode:
define (‘WP_DEBUG’, false);
Stefano.
They are used when you have more than one list and you want display them as a drop down control instead of a group of checkboxes.
Stefano.
Hi, could you check what’s inside your newsletter dedicated page (see the plugin main settings) and if there you can see only the shortcode [newsletter]?
Thank you, Stefano.
Hi, an error 500 is logged in your server error log. If you can get it we can find which could be the problem.
Thank you, Stefano.
Hi, that is really strange since the newsletter plugin DOES not change the behavior of wordpress mailing at all.
We try to check. Is that plugin free?
Stefano.
You can try to use our free extension “wp users integration”, probably it will work out-of-box in your case.
See the extension panel of The Newsletter plugin.
Stefano.
The “forbidden message” if from a security plugin or setting of your webserver. Those services detects the content of a newsletter as malicious code.
You should ask the provider about mod_security and how you can disable it on admin side of the blog.
Stefano.
Can you explain me better which errors you have and which modifications you made?
Thank you, Stefano.
Hi, we have not a cancellation form, your subscriber can write to you to check if they’re subscribed (never happened to me in 10 years…) and you can add an unsubscription url even on welcome email so they can keep those message to unsubscribe.
But, just an opinion: if someone subscribes the only reason to cancel is when you send him a newsletter (which has the cancellation link)… hence I won’t worry too much to have an unsubscription form on your site.
Stefano.
Actually not, we cannot differentiate the email address, you should able to differentiate the welcome pages anyway passing the hidden field named “ncu” with the url.
We have in our plans the idea to build a subscription flow manager, hope we can have a version in the summer.
Stefano.
Hi it sounds like the default settings has not been applied on first installation. Enter the subscription fields config. panel and save those warning should get off.
Stefano.
Hi, the link you reported is a tracked link and it can be found only in a newsletter when read from a mail client. That link is unique per subscriber. You can disable the tracking option in your newsletter if you want to have plain links (of course statistics will be always zero).
If you have a link like that in your newsletter editor, it means you copied it from an email in your email client. Is this your case?
Stefano.
Hi, wait the today update there are case on first installation with that problem (since the friday release).
Thank you for your patience, Stefano.
No, we have not an autoremove option right now, you can always enter the maintenance panel and remove them massively.
Stefano.
Hi, that box is a defect, it is there to contain the captcha when active, I’m removing it. About the page or box to show the service messages, today we release an update and you can find updated documentation information on general setting documentation page on this site.
Stefano.
If you have a paid account you can find the license key in the account page (see the top menu of this site). If you have not a paid account, probably there is something set in the license key field inside the main settings of Newsletter: just empty the field.
Stefano.
Hi, yes, we do not store the IP address on changes, and I think it is not a GDPR requirement. Anyway that could be a good idea.
Stefano.
Hi, the plain url is not always converted in an url by email client, you should always add a regular link made with the A html tag and then you can add the plain text version asking the user to copy ans paste it if the previous one does not work.
Stefano
Yes, cause you trashed the newsletter dedicated page, as can be seen from the url. Restore that page or select a different page in the main options.
Stefano.
Hi, the error 500 is in the whole blog? Error 500 is logged in the webserver error log, since the error 500 is returned by your webserver. Can you ask the provider that log?
Stefano.
Try to save again the widget options, I check if it missing a check on that field (which probably is).
Stefano.
The profile editing is not connected with shortcodes you used, there could be a bug of the new profile panel. I’ll check it.
You shortcodes are used to subscribe not to edit the profile.Stefano.
You should update your privacy policy about your newsletter service. For example stating you collect statistical data about user interaction with your emails. Or how long you keep the contact (or how you decide when a contact is no more relevant).
Stefano.
Hi thank you for reporting. Try to save the lists setting panel to solve the problem and be sure to run the version 5.4.4. What’s strange, the init should have initialized the lists, we’re going to check that case.
Stefano.
Hi, try to save the company info in the settings menu, we’re checking if there is an error somewhere.
Stefano.
Of course you’ll loose the stats, anyway you can empty them. Consider at least to keep a backup.
Stefano.
Hi thank you for reporting the error. Those values have not been initialized on installation we need to fix them. Enter the company info panel and just save that solves the problem.
Stefano.
Argh! Can you check if the profile page configuration has two {profile_form} tags? Find it under “subscribers”.
Hi, since no data can be stored if they don’t tick the box, if the data is stored it means they ticked the box.
Stefano.
No, the status, once reset, looses the progress information and cannot recover them.
Add a line of “excuses” and resend again. Even google or facebook sometimes resend newsletters ’cause they make mistakes, don’t worry!
Stefano.
Please update to 5.4.4.
GDPR is killing us, too… but to the end I think it will produce better data processing behaviors.Hi, we have not change the subscribe label extraction code, are you sure it was not customized for you and the updated deleted the customization?
Stefano.
Probably it is hidden by theme style rules, let me know which is the page where I can check the problem.
Stefano.
You can delete old newsletters and the table should reduce in size, but wait the next week update.
Stefano.
For a specific newsletter you need the reports extension which has the retargeting feature, otherwise you can use the general maintenance option to set in a list who do not interact with the plugin since a period of time.
Hi, url not verified means the url signature is not correct. Can you send me at stefano@thenewsletterplugin.com the not working link?
Stefano.
Hi, we’re not data processor for you, we only provide a pieace of software with no data exchange with us. So you don’t need a contract with us.
Stefano.
Hi, sorry but I cannot read english, can you repost your request in englisj, please?
Thank you, Stefano.
Hi, the cookie is, as you noted, a tech cookie. Anyway after the next release where we made some important changes in the cire, we want to release even more features, like the conrol over the cookie and the ip address.
Stay tuned, I think that will be available shortly. We’re doing our best!
Stefano.
There is not a cancellation form, just add always the link to cancel in your communications.
Stefano.
If the ultimate member fire the standard registration event and you can add a checkbox in the registration form of ultimate member it should work.
Or force the subscription on registration.Stefano.
Hi, can you share a screenshot? It sounds like an image which is not loaded bu the email client and the alt text shown.
Hi, of which theme or functionality are you talking about? The automated? Can you kindly open a ticket for commercial extension so you can be addresses to the right support team member?
Stefano.
The fact that a user checked the privacy checkbox is the subscription record itself with the creation date! 🙂 And the GDPR does NOT require anymore an explicit checkbox for privacy acceptance: the submit button is the “active action” which is required.
Stefano.
Hi, emails sent and in the subscriber mailboxes cannot be changed of course. You can pause a newsletter and modify it to continue sending the corrected version.
Stefano.
Hi, here you can find few ideas, not sure they cover your case.
https://www.thenewsletterplugin.com/reasking-subscription-confirmation-to-your-subscribers
Stefano.
Hi, we plan to have the WPML support in a month, if you’re using WPML that should solve the problem. If you have any other plugin for multilanguage blog, let me know.
Stefano.
Hi, is that newsletter created with the drag and drop composer? Try to upload a logo image with lower size, like a 200 px width image.
Let me know, Stefano.
You’re offering in you blog the option to subscribe to your newsletter. If the checkboxes are options regarding the contents one prefer, they’re like options while purchasing a product and so they’re not different personal data processing options. So, yes, they can stay prechecked.
If a checkbox regards the possibility to share the personal data with a third party, that is a different use of data and it cannot be prechecked (just an example).
Be clear in your form what you’re going to do with data and if you’re not bundling really different things (like a newsletter, an ebook and the consent to share the data with others) you don’t need to have specific opt-in checkboxes.
You’ll note a change in the offering from now on. For example who were asking for data to send and ebook and then filled your mailbox with marketing message, now ask for separate consent to send those message.
Shortly they could change the form saying: subscribe our newsletter and you’ll get a free ebook. That make clear you’re subscribing a newsletter and not giving your data only to get an ebook. That is not a trick, is a way to be clear.
Just my opinion.
Stefano.
Shortly there will be an update where we’ll integrate the upcoming privacy features of wordpress. Of course the plugin stores the ip address (we’re going to add an option to remove that or to anonymize) and stores opening and clicks for statistics. All that should be stated on your privacy notice.
Stefano.
Hi, if you bought the license it should be shown in your account page. If not, please open a support ticket there could be a problem in your account: the admin will look at it and fix it asap.
Stefano.
Hi, what do you mean when you say “adapt the template”. Which kind of modifications? Are you creating a custom theme? From the screenshot I can deduce there is broken HTML in that theme.
Stefano.
Hi, that code is using a global variable which probably is replaced by another plugin. I’ll change the code to protect the widget from such kind of events (we forgot to change it, that “protection” is already in place on other functions).
Thank you for your report, Stefano.
Hi, please open a support ticket for professional extensions. You can find the ticket page on top menu.
Probably in automated you set it to ignore the last sent day and process all the posts. Pay attention: the theme preview is just a preview and uses even old posts, you should look at the newsletter preview.
Stefano.
Out of the box Newsletter uses the wp_mail() which can use the hosting mailing system or a service if you have a plugin installed to connect WP with an external service.
Check the speed on main configuration and set it respecting the service you’re using to send emails. For example ask your provider which are their limits.
Stefano.
It is enough to show a privacy notice link in the comment area if the reader explicitly activate the newsletter subscription flagging the checkbox.
I’ll check if we can easily add an option to the extension to add such a notice.
Stefano.
Hi check your installation you have the plugin in the wrong path:
/wp-content/plugins/newsletter1/plugin.php
Stefano.
Hi, you have a folder named “newsletter” in your blog space which conflicts with a page defined in your blog with url /newsletter. Just change the permalink of that page to something different.
Stefano.
Hi, the plugin already generate a form in the dedicated page, if you followed the wizard and set it up. Otherwise you can use one of the available shortcodes.
Stefano.
Hi the tag is {profile_export_url}. Note that we’re revisiting some tags anyway, but that one should work. Where did you find the one you cited in your post? Maybe we wrongly reported it in a documentation page.
Stefano.
Hi, the visual editor based on tiny MCE? I don’t know whu it is adding that paragraph, try to check the theme to see if there are extra blank lines at the end which could be transformed in paragraphs.
It means the plugin has the tools that help the blog owner to comply with the GDPR requirements, of course only for the data the plugin manage. As you know, there is not a plugin that makes the blog (or better the business) GDPR compliant, but every plugin should provide the tools needed.
We’re releasing some articles and a documentation page, and I think they’ll be updated to answer all the possible questions.
More, WP is working on a set of core tools to better manage the privacy and when available we’ll integrate Newsletter with them.
Stefano.
Hi, if you drag and drop a new posts block, does the problem persist or is it only there when you use a duplicated newsletter?
Stefano.
Hi check with your tech support how the email is not showing correctly in lotus note, the email are composed with HMTL following the mime standards.
Stefano.
No email is sent, it’s only a status change. The double opt in can be change in the subscription configuration panel.
Stefano.
You can use the timestamp in the table and run a delete query conditioned on that columns. The timestamp is the unix time, so your condition could me
field < unix_timestamp()-2*365*24*3600 Stefano.
Hi, probably they didn’t transfer all the database table or content. Most things are stored in the wp_options table while subscribers and newsletter are stored in specific tables.
You can dump out all the old options starting with newsletter* from the old site wp_options table in the new one. Check even for specific wp_newsletter* tables.
Stefano.
Hi, there is not a pro plugin replacement, our are pro extensions which add features to the Newsletter plugin. So nothing changes in your installation.
Stefano.
Hi, WP delete the whole plugin folder on each update. Put your themes on wp-content/extensions/newsletter-followup/themes.
Stefano.
if the database is utf-8 almost surely the file is not utf-8. Check it with an editor which lets you to switch between utf-8 and iso charsets.
Stefano.
Hi I don’t know how that modal popup is integrated with Newsletter, you should ask who did that integration.
Stefano.
Hi, it’s a style problem of the hidden middle step that’s anyway present. Thank you for reporting, we’ll fix on next release.
Stefano.
Hi, just check the scoial block in the visual coposer and it works on my blog, could you check again the company info configuration?
Stefano.
If you create a custom theme is will be available when you create a new newsletter. Updates of the plugin does not break old newsletters, once create thaye are saved definitively into the database.
Stefano.
Hi, for pro extensions, please open a support ticket to have right people getting back with an answer. Anyway the automated channel starts from the older posts in the number specified as max post to include. The starting date can even be set on the channel moving it back and forward.
Stefano.
Hi, see the page https://www.thenewsletterplugin.com/documentation, every extension, free and pro, is documented. Le me know if you need more details or a better overview for a specific extension. We appreciate the feedback to improve the documentation.
Stefano.
Hi, actually there is no way to use only the HTML editor, but those blocks are common to all messages? If is you could add those blocks in the messages template.
I’ll look at how we can give an option to use only an HTML editor (the editor is actually the WP editor and does not preserve the latest editing mode).
Stefano.
