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The form fields are correct but in your site now you have mailchimp so I cannot be of help.
Bye, Stefano.
Aruba ha dei filtri antispam interni e quando si spediscono molte email ad un cert punto blocca la spedizione scartando le email (senza avviso). E’ successo molto volte con aruba tabto che abbiamo messo quell’avviso nel pannello status.
E’ consigliabile utilizzare un sistema di invio professionale e non utilizzare il servizio email per i siti di aruba.
Stefano.
Hi, on which panel? Could be a user interface problem due to a conflict with other plugins.
Stefano.
Try to get the link of an image an load it in a browser to see if it works or give back some kind of error. Old emails does not work if you have not setup a full redirect from http to https.
Stefano.
Hi, you’re using PHP 5.2 which is no more supported. Ask the provider to move to php 5.6 or greater.
Find more here: http://php.net/supported-versions.php
Stefano.
Yes read here https://www.thenewsletterplugin.com/documentation/automated-extension on section “themes and preview”.
Stefano.
Hi, are you viewing the template preview or the newsletter preview? The template preview is just a prevew a use half of the post as new and half as old.
Stefano.
Of course you can use the composer to create a newsletter with posts from different categories. Once you created that newsletter you can then duplicate it later and just refresh the posts sections to have a fresh new newsletter.
Stefano.
Hi, you should create a custom theme (see the documentation on this site) and use the wordpress WP_Query to etxract posts filtered by category, separately for each category you need and so create separated sections with the extracted posts.
Stefano.
The internel check can take a while to detect the cron is now working correctly. But if the notice persists, it measn the cron commend you added is not working. Have you used the php invocation method? Try to grab the logs from that command or ask the provider to check that command.
Stefano.
You can buy it from https://www.thenewsletterplugin.com/premium
Of course only if you need the professional extensions.
Stefano.
Hi, about archive extension you can find more on the documentation page: https://www.thenewsletterplugin.com/documentation/archive-extension
About events, they are treated as regulat post and they cannot be ordered in another way since the event date is a custom field and it depends on the plugin you’re using.
We’re working on a integration to better manage the posts from event manager and the event calendar plugins.
Stefano.
Hi, the subscriber could have been deleted. Or there is some kind of problem in the link. Have you check if the subscriber is still there?
Stefano.
Hi, it seems realted to windows, but i don’t know why. Can you write me privately at stefano@thenewsletterplugin.com?
Could be an interference with your composer but it’s hard to say without debugging.
Stefano.
Hi, try to use an image sharing service to share the screenshot. Like https://imgbb.com/.
Stefano.
Hi, the bounce plugin deletes processed emails, have you not created a dedicated mailbox? There is not a log, you should ask the provider to restore the mailbox.
Stefano.
We do not support dkim in the plugin, you should ask the SMTP provider to sign the email using dkim. You should even ask the provider to setup the SPF records which is an easies task.
Stefano.
Hi I don’t know what is that scr.hu link, surely not from newsletter. You could have a plugin rewriting the link inside emails sent from wordpress.
Stefano.
Hi, sand me a link that open the profile page (from a test newsletter message so I ca check which could be your problem). Are you talking of public profile change page, right?
Stefano.
Hi, use the wp integration extension (which is freely available inside the extension panel).
Stefano.
You have not to connect the plugin. Be only sure to disable the “direct mailing” on Newsletter main settings, and of course do not enable the SMTP on Newsletter as well.
Stefano.
Hi, for professional extension support, please open a ticket in the support area, thank you. For your specific request, there is not a list selectable in the leads settings, if you need to force a list on subscription you can set that list (or more than one) in the subscription configuration panel.
Regards, Stefano.
We have the Leads Extensions which creates popups or your can use any popup plugin which accept an HTML form (the code of a Newsletter form can be fund on subscription panel). If the popup plugin you choose executes WP shortcodes, you can try even to use the [newsletter_form] shortcode.
Regards, Stefano.
Hi, the theme does NOT execute shortcodes. You can invoke them this way:
echo do_shortcodes(‘[…]’)
which executes all the shortcodes in the text you pass to the function.
Regards, Stefano.
Add a line of text on top of your newsletter, the so called “preheader” since clients extract a line of text from email to show a preview. That could be the problem.
Regards, Stefano.
Connection timeout means you have not enabled the pop3 service on gmail OR your provider is blocking that kind of connections. Check both.
Regards, Stefano.
Hi, if you’re talking about “automates extension”, being a professional extension, open a support ticket for help. Anyway, the configuration is enough no other actions are required.
Stefano.
Hi, if you purchased a license, please use the ticketing support system (on top of this page, see the support menu entry). Your license can be found inside your account page (on top of this page, account menu entry).
Stefano.
Newsletter already sends out the messages with a defined speed which you can set on main settings.
Stefano.
I think you should force the language forcing QT to se internally a language and then use the common template functions to extract the posts parts.
Check with them how to force a language.
The language could be an option of your custom theme.
Stefano.
Actually there is not that option. We’re working on it since the “from address” is set at the mailer level and we move it up at a higher logic level.
Stefano.
Did you press the send button once finished to configure the newsletter? Otherwise it has not been scheduled.
Stefano.
Hi, for customer support you can open a ticket to have a personal response.
About your problem, there are no limits on the number of emails you can send, where did you find that limit reported?
Stefano.
that is a CSS problem of your theme with forms in the sidebar. you could add few CSS rules to fix it. I can help but I need to see the widget live.
Stefano.
On woocommerce you can enable the double opt in (it should even be enabled on main settings) and the wp users integration uses the double opt in specified on subscription settings, but probably still confirm the user at first login.
The activation is mean to be sure the email address is correct and owned by the subscriber.
Stefano.
Hi, the import and export function are not mean to be a form of backup. The import does not support every possible field but only the ones listed in the format example.
Stefano.
Hi, the plugin is designed to create a personal mail marketing system, not to create a service to other users. So there is no way to limit the number of newsletters per user (I suppose you’re talking about WordPress multiuser installation).
Stefano.
Hi, your topic was marked as spam. No we have not integration with gravity forms. We have a free extension, grabber, which can e configured to intercept any kind of form.
Stefano.
If you use an SMTP plugin for wordpress, hìjust disabe the Newsletter SMTP and be sure the “send email directly” on main option is disabled. Then it should work.
Stefano.
Every link is signed to avoid the use of the redirection to do phishing, but your link should be verified. Are you experiencing this from a real newsletter or a test newsletter? When that error message is shown (it does not depend on the kind of composer used) it means the signing key is empty or has been changed.
You can find it on reports panel. Do you remember some kind of change that could have changed the key?
Stefano.
Hi, this error is strange: you’re connecting to amazon but getting back the certificare another domain.
Error notice: stream_socket_client(): Peer certificate CN=server.insidestory.kr’ did not match expected CN=email-smtp.us-east-1.amazonaws.com’
I suspect your provider is proxying the calls or like. Try to ask them about this error. The MX record is to receive mails not to send, so it’s another story. You should change the MX to the server which is managin your ingoing emails… are you managing them via amazon? Or do you rely on your provider mailing service?
Stefano.
Hi, show this page to your admin http://php.net/supported-versions.php and ask them how it’s possible to run a php version which is unsupported since years. This is why it’s so easy for hackers to comprimise servers and sites. 🙂
Anyway, you can install a previous version of Newsletter from wordpress.org (https://wordpress.org/plugins/newsletter/advanced/ – seer the page bottom). The dashbord won’t work since it had been written for php 5.3.
Stefano.
In your account page: https://www.thenewsletterplugin.com/account
Aren’t you receing the test email? If so, enter the status panel and do a test. If the test reports “ok” but you do not receive the email, the could be a problem with your provider, try to open a ticket to ask if the blog can send emails and why they’re not delivered.
Stefano.
Yes, on main settings and check the status panel as well. Ask the provider about mailing from your blog, spacially about spam filters, limits and so on.
Stefano.
Hi, when emails are marked as sent, it means they have been move to your local mailing service (your server or your SMTP). Then, those services, could drop the emails for whatever reason.
Have you asked the provider? Maybe you went over the provider quota?
Stefano.
try to install the wpusers integration (free on extensions panel) and set the list when ther user is registered. If the custom form and custom registration are well written it should work.
If you want to add the lists in the subscription form, things are more complex.
Stefano.
Do a var_dump of your $request and check its structure. It must be an associatve arrau with at least the “email” key.
Stefano.Is the test working using the address not receiving the real newsletter? When you test a newsletter is it delivered?
Stefano.
Hi Carmen, we need a screenshot or your site address to understand the problem and find a solution. Can you provide them?
Stefano.
Since you can use different subscription forms in your site collecting subscription in different lists, we do not block the subscription of an already present email.
BUT since many need that feature we’re adding it within the next (still working on) revision of list management. We’re still studying if it is worth to add just a general block or block the subscription based on list matching.
Thank you for your patience, Stefano.
No, that option is not available. Extended blocks have a block for a single full post insertion.
Stefano.
Hi it seems the editor is not initializing, could be a conflict with another plugin. Have you recently updated other plugins?
Stefano.
No, we do not support attachments, you can add a link to your newsletter to download a file hosted in your site.
Stefano.
Your provider is blocking external SMTP connection try to ask them for support or try other ports and protocols available by mailtrap.
Stefano.
Uhm, thsat is strange, the unsubscription is (or at least should be) available to logged in users. The problem there is some kind of protection of called pages. Have you a security plugin installed?
Stefano.
Hi, if it’s taking too long to change a newsletter from sending to sent status, it means your WP scheduler is not working, you should have a notice on top of Newsletter admin pages. Is the notice there?
The unsubscription link you sent me seems a test link, is it from a regular newsletter?
Stefano.
Hi, can you share a screenshot? Are you talking about the reports extension? Possibly open a support ticket for pro extensions.
Error means the delivery has not even started because the service (SMTP, local server, etc) was not available. Check on the targeted users list if an error message have been registered.
Stefano.
Yes you can create as many form as you want. For example you can create two pages and use the form shorcodes (see the documentation) to build custom form directly into each page, controlling the labels of every field.
Stefano.
Probably the button is not loosing the style but getting a specific style for low width devices. Those rules could be inside your theme css. Or your rules are targeted only to large screen and not applyes to the smaller ones.
Stefano.
The status panel is reading (not correctly) only the constant WP_MEMORY_LIMIT which is set by default to 40M by WordPress. We’ll fix that.
Stefano.
Hi, i’ve tried with a custom block on my site but the htts is not changed (on my blog). Since the editor get back the HTML from the browser I suspect is the browser changing it to HTTPS even f I don’t understand why.
More, why outlook should not load an HTTPS resource? have you a real HTTPS certificate?
Stefano.
Hi, actually freshmail seems a mail marketing system, we usually integrate only with delivery systems. Which kind of integration are you interested in?
Stefano.
Hi, no we have not such a problem in our test blog. Do you have the error log to check? The server stores those kind of errors (you can ask the provider).
Thank for any help you can give us in debugging this problem.
Stefano.
Ciao Stefania, al punto 1 hai trovato un baco sto per rilasciare la correzione.
Per il punto 2, è un po’ complesso capire il problema. Prova a mettere il logger a debug (main settings) e poi, dopo la spedizione possiamo analizzare la traccia di quello che succede.
L’unica cosa che mi viene in mente è che si verifichi, per qualche motivo, una condizione di errore durante la comunicazione con l’SMTP.
Stefano.
I don’t know who coded the subscription form, but the field that should contain the mail address is hidden and empty and the field where one can actually input the address has no name… such a strange form…
Hi had a little issue with one release that should be solved. Are you using the latest version of Newsletter (5.1.4)?
Stefano.
Hi, that means curl is not installed in your system. Ask the provider to install it, usually is required by PHP and WP as well.
Stefano.
Hi, to any other experiencing that problem, it was realted to the use of Amazon SES API and it is solved on latest amazon SES integration extension version.
Thank you André for your support testing out our patch.
Stefano.
ps: actually it is a but of the Amazon library (gulp!) solve double enconding the sender name… which technically has no meaning at all!Usually this is due to a third party plugin injecting its own code in our panels. Which plugins did you recently updated?
Stefano.
Yes. Is not supported by the PHP community, no one should use it.
http://php.net/supported-versions.php
Stefano.
Hi, I still can see the title and motto int he company profile, panel, are not showing in your installation?
Stefano.
Hi, is the wrong number is in the reports extension, I’ve just tested i and it is reporting the correct numbers in my blog. Are you testing the unsubscriptions using test subscriber which could be already unsubscribed?
Do you use the double step unsubscription (the unsubscription link leads to a page where there is the confirmation link)?
Stefano.
Hi, during lat code revision I noted a possible problem exactly in this functionality, probably you are confirming a problem exists in the tracing when the database is not correctly updated after a first installation or an upgrade.
Thank you for this report, I’ll add this check on top of our to do list.
Stefano.
Hi, where did you see that error, in the online version of the newsletter? Could be a check we added for some reason (or a bug).
Thank you, Stefano.
Hi please ask the provider to upgrade your phone since you’re using version 5.2 which is really old and unsupported.
There is no way to make two different custom confirmation pages since the subscription is unique, there is not a fr or en subscription. Since it’s just a message put both version of your message in the same page.
Stefano.
It it seems it is no more listing the embedded blocks, but only the dynamic ones. Like if the plugin is not able to list the blocks folder.
Can you contact me privately (stefano@thenewsletterplugin.com) to debug the problem?
Stefano.
Hi, see the answer to the ticket. The problem is almost surely the double quotes used in the tags which are not actually “real” double quotes.
Stefano.
Hi, to understand where the process could have broken, where do you see those specific people did not receive the newsletter?
Stefano.
Hi, what about the delivery test you can run from the status panel? Does it work? It the test email delivered? There are other warnings in that panel?
Stefano.
Publish a subscription form in all the sites, using the form generated in the main site. Like an external mail marketing subscription form which actually sends the subscription to their website.
Stefano.
Are you sure you have not some kind of cache to empty and which is active with logged out user? I mean a plugin or a cdn or like.
Stefano.
Check the documentation about the delivery speed in our support area and check the status panel form possible warnings.
Let me know, Stefano.
You should offer a centralized registration to your newsletter. The form can be installed separately on each domain, but it posts the data in the main site.
If the domains are a low number, each form can contain an hidden list number that repersents the resturant or with a customization the resturant source of the subscription can be a special field.
The problem that you will anyway have is to send a newsletter for a specific resturant, actually I think you can simply create a good newsletter layout for each resturant and don’t worry if it is sent from the main domain.
Stefano.
Hi, open a support ticket so we can schedule a session in your blog to debug the problem.
Thank you, Stefano.
The stardard widget should already show the optional lists, just use the standard one not the minimal one.
About lists from contact form 7 see the documentation: https://www.thenewsletterplugin.com/documentation/contact-form-7-extension
Stefano.
There is not a way to transfer emails of user with a special role. You can sync the WP users with subscriber using the wp user interation extension (free) you can install from the extensions panel.
Stefano.
Hi, could you share a link to your blog to check the problem. It’s surely a conflisct with your theme style.
Stefano.
Hi, since the code is not visible could you try to rewrite it or link to a screenshot? We had problem with outlook and big (really big) images resized at html level.
Stefano.
You can use the archive extension (free) or build a link in this way:
https://www.domain.com/test/?na=v&id=%5Bnewsletter id]
Stefano.
Hi, I’ll check suddenly. Once the options are saved that error should disappear, but if you see it even after that this shouldbe definitively checked and fixed.
Stefano.
Hi about the alter in the Newsletter plugin, your wordpress internal scheduler is not working correctly. On https://www.thenewsletterplugin.com/documentation/newsletter-delivery-engine you can found some solution to this problem. The more easy is to ask the provider to install a cron job.
Stefano.
Hi, I’m not able to see unanswered ticket in our system could you open it again or check for an answer? Anyway, if you’re using sparkpost on all three sites, with our extension, be sure all domains are validated on sparkpost and check for any possible alert on the sparkpost console.
Bad request is usually associated with: not verified domains, missing credit card or invalid api key.
Stefano.
Hi, the popup is a commercial extension, please open a ticketto the support service so we’ll be able to follow and solve your problem. The slowness of the site should not be related to the Newsletter plugin or the popup not working. Maybe you changed the theme? In the ticket report any changes you made ust before the plugin stopped to work, thank you.
Stefano.
Hi, thank you for your report. That entry in the menu is wrong if you’re using Newsletter 5.0.9, please update to 5.1.0 and install the free extension “wp users integration”.
Stefano.
The profile form cannot be customized since it contains code to be populated, you should modify the plugin core to change it.
Stefano.
Hi, check the dedicated page you created for those messages. It should contain the [newsletter] shortcode.
Stefano.
Hi, you should import the subscriber from one site to the other. But I think here you have a business model problem. What about a user which follow the site A to see a newsletter coming from the site B?
Send the newsletters separately, probably your users are expecting that.
Stefano.
Add to the newsletter a link to a file hosted in your blog. We have not the file attachment option.
Stefano.
You can create two lists (english/french) letting subscribers to choose what they want to receive.
Stefano.
Hi, we have not in the free version the option to retarget who did not interact with the newsletters you sent. Using the reports extension, on each newsletter stats panel is possible to add to a list who did “nothing” on a specific newsletter, anyway this is not an overall analysis of the customers behavior.
Stefano.
Hi, do the tests from the status panel. Probably your provider is blocking you, have you asked them?
About the DNS, I don’t understand which setting you could have changed from the plugin (correct me if I understood wrongly). If you added an SPF record to the DNS in the wrong way that could be a problem of email rejected.
Stefano.
The url is unique for each subscriber, so you cannot use that link as a general unsubscription link.
Cancellations start always from email you send.
Stefano.
Almost surely is a problem of you mail service, have you asked the provider? Which is the address you use to send the newsletters?
Stefano.
Hi John, maybe you already did it, but open a ticket (see the support menu) so a technician can help you out with this issue.
Stefano.
Check on newsletter subscription setting if there is the correct page selected to be the messages dedicated page. If it is, probably you have a plugin which is removing the domain from the page addresses (a plugin which relativize urls) which is not good for newsletters.
Stefano.
Create different pages with different forms: [newsletter_form list="list number"] specifing the list where the user should be added. Note the lists must be public.
Stefano.
If your blog settings (on main WP settings) has the HTTPS the image URLs should be HTTPS. Could you check those configuration?
Stefano.
The newsletter signup is not connected to wordpress users. You should eventually show the subscription form only for logged in users, but still there is no way to filter per role (for example the role “customer” is not a standard wp role).
I’ll check with the team how complicated could be a mapping.
Stefano.
Hi, we provide only the plugin there is no connection between it while working in your site and our company. All data is locally stored in your database.
Stefano.
Have you set and external cron trigger for wordpress?
See here:
https://www.thenewsletterplugin.com/documentation/newsletter-delivery-engine
you can ask the provider or use and external service (few listed on the bottom of the documentation page).
Stefano.
You can setup the lists and when you upload you CSV select the list to associate to that specifc import.
Stefano.
that error is usually associate to characters the database cannot manage. In which pane do you have the error?
Hi, we’re working (since long time to be honest) to per list configuration. There are few problem to consider, for example when a form subscribes the user to more than one list.
For sure this is a feature we’ll release not so far in the future.
Stefano.
Hi, it’s actually not possible, but we’re thinking to add that feature since it seems really useful to many of you.
Stefano.
Install the wp user integration extension, free, from the extension panel and import your users as subscribers.
Stefano.
Hi, please, open a ticket for support on pro extension and provide a link where to see the defect, it could be a conflict with your theme CSS.
Stefano.
Be sure your provider is not overriding the return path. Send a test email to a real address and analyse the mail headers to check which return path is set.
Stefano.
Hi, there is not an unsubscription form. When a subscriber receive an email there is always the unsubscription link.
Stefano.
Hi, we found out that you have an account to log in in this site, but when you bougth you were not logged in and another account has been generated. But with an invalid mail address, probably from paypal or specified during the purchase.
Now we moved the order to the account you’re using to post in the forum, so you should be able to see the license in the account.
Stefano.
Hi, since you’re logged in to post this request, I guess the account is working. So use the “support menu” to open a ticket for premium support.
In your account page (see the top menu “account”), you have a license code to be copied in the Newsletter main settings. Then the extensions panel in the Newsletter menu is enable for the extensions installation.
I suspect you did not received the activation email. We received a purchase with a wrong email address and it is very similar to your actuall address.
Stefano.
Hi, the page title is by your theme, Newsletter only replace the shortcode [newsletter] with configured content. Maybe you need to select a specific template for the generated page, check your theme options.
Stefano.
If you get a license you can access to all our extensions. Otherwise you can use the SMTP parameters provided by mailgun.
Stefano.
Do you mean the newsletter subscription form? That is not the form generated by Newsletter, that seems a custom form since the style classes are not the standard ones.
Stefano.
Try to import a single line, writing it directly in the text area in the right format. Be sure the email is not already present.
Let me know, Stefano.
Gmail does not allow basic connection without auth2, you should unlock the old smtp connection mode but probably they will remove it.
Use postman plugin which support the auth2 and let Newsletter to send without the SMTP so the emails will run througth postman.
Stefano.
Hi, for paid extensions, please open a support ticket so the right person can check your specific problem. Please, provide a mailjet screenshot in the ticket since what you’re seeing is, clearly, not correct.
Stefano.
Are you testing the link on a new newsletter when you click the social icon?
Old newsletters have the old link, of course.
Stefano.
Hi, could you please open ticket for support of paid extension? So it can be directed to the right person. Anyways, once installed, the “statistics” button of each newsletter brings to a new panel.
Stefano.
Hi, first you should share your subscription page so we can try a subscription. Let as know even what is eventually reported in the status panel.
The subscriber can edit its profile from every emails you send if you add on them the profile editing link.Stefano.
Probably it’s a problem of your firefox, maybe due to an installed extension. There is nothing we can write in a webpage to crash a browser. You should report that kind of crash to the firefox developers, they have an utility to report the crashes.
Stefano.
You should have a notice on top of Newsletter admin pages if no dedicated page has been setup on subscription panel (if the notice has not been closed).
Stefano.
I don’t understand: the problem is an image referenced in the newsletter body? You probably have a security plugin blocking the saving of your newsletter. Check for it.
Another option is a security feature activated in your server.
Stefano.
The open tracking image is added to each newsletter with tracking active just before the tag.
Stefano.
In the configuration select your page. You have an old url stored. See the not under the selection field.
Stefano.
Perché un form possa provocare l’inserimento dell’iscritto in una lista, questa lista deve essere pubblica. Poi metti un campo hidden per indicare la lista:
Stefano.
Un emoji è solo un carattere, la visualizzazione dipende dal programma con cui si legge l’email. Sui telefoni funziona praticamente sempre, su pc dipende dai font a disposizione.
Stefano.
You can create a custom form and submit it via ajax instead of a normal post. Use the field “na” with value “ajaxsub”.
Stefano.
Hi, I cannot find the newsletter subscription form in your site. Could you address me to the correct page?
Stefano.
Of course if you create an alternative welcome page, the message have to be in that page, the welcome message in the Newsletter configuration is not used.
Stefano.
The problem is for sure the mailing part of the process. Check why your vps is so slow. If you have a local postfix or like it should be very quick in accepting the email and the delivering it.
If you are using an external SMTP, I can suggest to change your configuration setting up in the VPS a postfix wotking as local relay to the external SMTP, so the email are enqueued locally the then delivered.
Stefano.
A database error means your provider has strict limits in the number of query you can run. Report them the problem and ask for an upgrade.
Stefano.
The reports extension, for each newsletter, gives you a table with the status of that campaign for each user (open, clicked, error). Please note the error is a delivery error, not if the email come back after few time because the subscriber is finally unreachable (bounced).
Stefano.
But which is the problem? That is a rewritten link for tracking purposes if you don’t want the tracking, just disable it on newsletters you create.
Stefano.
