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No, it’s a cron problem. Check the page https://www.thenewsletterplugin.com/documentation/newsletter-delivery-engine and setup an external cron call. You can check if the problem is the cron from the status panel.
Did you make a test from that panel? The delivery is generally ok?
Stefano.
Hi, where did you see those “contacts” count? After the newsletter is composer click the save and preview and you can select the targeting.
Stefano.
Newsletter tries to set it self the execution limits to an higher value when required, of course if the execution limit can be changed. The max required is 300 seconds, but only when it is delivering the emails (and it depends on how many email per hour has been configured).
The cron must be triggered every five minutes. Please check the delivery speed documentation page on this site for more details and tips.
Stefano.
What do you suggest? Would you like to see a specific extension free or do you prefer a lower price and the possibility to purchase a single extension?
Stefano.
Check if in the status panel the cron is working correctly in your site. If not check the delivery engine speed page on our documentation.
https://www.thenewsletterplugin.com/documentation/newsletter-delivery-engineStefano.
There should be a check via javascript already active and the html 5 check as well. I’ll review the code, may be there is a bug.
Stefano.
It’s actually not possible even if for long time myself faced with that problem. I’ll check with the team. Of course it cpuld not be a shortcode, I mean, it should be a general configuration of automated which can be recalled with a placeholder.
Stefano.
Hi, even if the link are changed to tracking link (they are not obfuscated, actually) they shoud not break your newsletter. What is exactly happening?
Stefano.
The unsubscribe link works automatically if the user open the webview from his received original email.
Stefano.
Hi that is by a custom CSS of your theme:
.tnp-multiple .tnp-submit {
color: #fff;
padding: 10px 17px;
width: 100%;
}try to add this in the custom CSS code configuration (main newsletter settings):
.tnp-multiple .tnp-submit {
width: auto!important;
}Yes, we know, we started to work on an AMP compatible set of form, but they require a strict integration with amp plugin since the AMP form feature must be loaded and the form need to make ajax posts and few other little things.
We hope to be able to release a specific extension for AMP (or we can all hope AMP will die :-).
Stefano.
Hi, actually the changes should not be lost if you don’t reconfigure the blocks, even if the composer needs a special HTML structure. I’ve changed many time the code generated by the composer without loosing it on subsequent editing sessions.
Try to to use the back button, be change from html editor to view mode and then use the edit button un top of the preview which reopen the composer.
Stefano.
Hi, you should code a custom theme, our themes does not support an “offset” to extract older posts.
Here the documentation on how themes work: https://www.thenewsletterplugin.com/documentation/newsletter-themes
If you’re using the composer with the post block, there is not an option to create a block with the old posts.
Stefano.
Hi, tes, I’ve this topic on my list of new developments. Actually we should block direct visits of the link, since that request is transformed in a post. We need, to implement the feature above, manage to bypass some checks if there is a direct post.
Stefano.
Hi, is the form configured to link te privacy label? check on subscription form fields panel.
Stefano.Emails cannot contain video (at least the number of clients supporting them is very limited and for sure not with iframes). Add apicture and link a page containing the video.
Stefano.
Hi, there is a privacy policy with the contact address. Anyway I delete your account in few minutes.
Thank you, Stefano.
Hi, you need to code a custom theme. We have not room right now for custom coding, but a theme is nothing else than a loop between posts, like in a WP theme, so a code should be able to start from our default theme and change the filter.
Stefano.
Hi, we have not a notification module for new or updated post “real time”, only with automated you can create a channel for automatic newsletter creation with new blog content.
Stefano.
Hi, the subscriber database is never empties by the plugin, so if for some reason the installation has been reset you could only recover from a backup. Check the subscriber statistics panel to be sure the database is empty.
Stefano.
press save and preview to select the receivers and other options and send it. The diagnostic panel has been removed and everything moved to the status panel. Where did you find a link t the diagnostic panel?
Hi, check on SMTP panel to have it enabled. When success is reported is meaqns the email has been moved to the underline mail service (local, smtp and so on) with success. If the email never ends in the recipient’s mailbox, it means the mailing system is blocking it.
Stefano.
Ciao, stiamo modificando l’integrazione con gli utenti in modo tale che il nome venga sempre preso dal profilo WP, perché spesso è quello che “comanda”, nel senso che è un profilo gestito dall’utente ad esempio con woocommerce. Avendo il nome in due punti diversi ovviamente si crea un possibile conflitto, in quanto anche nel profilo di newsletter c’è la possibilità di impostare il nome.
Stiamo quindi cercando di capire bene come e se tenere sincronizzate le cose. Ad esempio alcuni preferiscono che i due profili siano completamente separati… e quindi accontentare tutti non è banale o implica inserire molte opzioni.
Dovremmo fare a breve dei rilasci aggiornati dell’estensione wp users integration.
Stefano.
Hi, the reports extension gives you a list of the contacted subscribers with a newsletter and who opened your email. There is no way to know if a mail has been classified as spam. The provider is right in suggesting to change the SMTP, but which SMTP did you use? Is an SMTP correctly configured to send email from the sender you set in the plugin? OVH should give you an SMTP for emails of addresses in your domain, why not use it?
Have you tried with an external service like sendgrid, mailgun and so on?
Newsletter just move the message to the SMTP you selected, it cannot control if that SMTP is classified as a spam server.
Stefano.
Hi, it should work. How did you check it? Have you started a subscription from the language X view of the fronted and the subscriber has not be added to the selected list?
Stefano.
usually this is an incompatibility with another plugin adding js code to our pages. if possible try to disable other non essential plugins and check. the theme it self can be the cause but disabling the theme could be a problem.
if you’re able to use the browser debugger an error could be reported in the console panel.Hi, you should attach to the action “newsletter_user_confirmed” which receive a subscriber object.
Stefano.
Hi, since the gutemberg editor is still under development and it’s not clear if there will be an easy to use version available for plugins, like the standard one, we’re still experimenting.
Stefano.
I believe you should switch to the single checkbox like explained in the CF7 integration to allow marketing communication. The idea to show in a web page two exclusive selections yes or not originated from the paper consent collection where a single checkbox can be falsified and so there should be a clear tick on yes or not. In a webpage you can use the checkbox.
I suppose this requirement comes from a privacy consultant which is used to work with paper privacy collection methods.
Stefano.
Hi Bianca, please open a support ticket so a guy can help out with this problem. There are no reasons for the panel to not save the parameters, so it’s specific to your blog (a filter or like).
Stefano.
Deactivate and reactivate it: something is trying to write data in your posts table using a field which does not exists. And probably it’s not postman.
Stefano.
Newsletter is a free plugin. Extensions are premium software which cannot updated after one year like an antivirus. They does not stop to work but we cannot grant the compatibility with evolving tecnologies, of course.
Stefano.
Hi, the debug notice should be solved on next version. You could disable the wp_debug in your site meanwhile or setting a logo in company settings panel and save it.
Stefano.
You need a bit of html knowledge but you can change the template in the “message template” panel.
Stefano.
Hi, that name does not sound familiar to me… we have not a login form, anyway I’ll check the extensions.
Stefano.
All messages can be configured, just enter the admin panel for profile, subscription, unsubscription… and you should try a “reset” of that panel, probably the german translation has already been downloaded.
Hi, it sounds like you have something interfering with newsletter or maybe memory problem. Nothing in the erros logs of your server?
Stefano.
Have you set on plugin as sender email address an address using your domain? Or did you set a gmail address?
Hi, check this article should help.
https://www.thenewsletterplugin.com/reasking-subscription-confirmation-to-your-subscribers
Stefano.
Hi if you’re not using the ovh SMTP you should report them that a problem exists when the blog sends emails since WP does not use the ovh email service.
Hi, have you set the license key on Newsletter main settings? The license is available on your account page in this site (see the top menu).
Other reasons could be a connection problem or block between your blog and our server, you can anyway download the extension directly from your account page.
Stefano.
It could be the registration form not generated by Newsletter and missing the current language the user is using to visit your blog. Try with a generated form, for example staring from the newsletter dedicated page.
Are you using the latest version of Newsletter?On subscribers panel you can filter by status. Or you can export the whole list and check the status column.
Stefano.
Hi, Automated supports custom theme, you can find more on our documentation section about themes. You should start from the default theme and create a new one.
Stefano.
Hi, this is strange if you completed the wizard. Check on newsletter main settings which is your dedicated page and edit it to see if there is the cited shortcode.
Stefano.
There is not a concept of group of newsletters, you can create only single newsletters. Or are you thinking about an autoresponder?
Sorry but I cannot understand your issue. The link in the menu is always there and the widget is showing on pages with the sidebar (your home page has not a sidebar).
Stefano.
On lists panel you can setup the lists and on import panel you can import external emails or you can use the subscriber maintenance panel to move subscribers between lists.
Stefano.
Hi, we are not aware of that bug, anyway if you’re experiencing that problem, please open a ticket so the right staff member can help.
Stefano.
There is no way to embed videos. Only gmail shows a video as an attachment when is finds a your tube reference. You can add an image linked to a video.
Stefano.
Hi, you don’t need to create custom form, just translate the fields in the subscription form fields panel changing the admin language. Follow the same procedure for the general subscription, unsubscription and profile messages.
Stefano.
No, that could be a bug, you should be able to export every subscriber. I’ll check it, probably the new internal lists management introduced that error.
Stefano.
You should use the lists if you want to later retarget the subscribers by that selection. See the list layout attribute on this page.
https://www.thenewsletterplugin.com/documentation/subscription-form-shortcodes
Stefano.
Hi, I don’t know what is stamp ready and which is actually the issue. Newsletter does not conflict with other plugins which send emails. Can you explain better the issue?
Thank you, Stefano.
Hi, to undertsand the problem I need to see a not working url and debugging it. Almost surely there is a server side redirect not correctly working or a caching plugin (we had issues with wp-rocket) which changes the url format bracking the signature.
Stefano.
Hi, thank you for reporting, willl be fixed asap. Meanwhile you can disable the WP_DEBUG mode in your wp-config.php, probably it is active.
Stefano.
Thank you for reporting, probably the ticket in on charge to another colleague. I’ll check anyway the problem to fix it.
Stefano.
Hi, can you help me understading which is the message shown in the admin side?
We removed one of the messages and left only the one reporting a late scheduler execution, but we should address this topic since it is creating confusion.
The message is not about the delivery speed is about how the WordPress scheduler is working. Newsletter relies on that scehduler to send messages (at speed set on main settings).
Thank you for your help!
Stefano.
Yes, there is a bug introduced yesterday with WPML compatibility pack. Update to version 5.5.7, should be solved.
Let me know, Stefano.
Actually the only way should be intercepting with a filter the welcome email text. Are you able to write a piece of code dealing with that?
Stefano.
The shortcode accepts the attribute “lists” where you can specify the list you want the subscriber to be added to. The lists must be public, not private.
Stefano.
Hi, there is nothing to setup actually, which is your problem? What is missing in your setup?
Stefano.
When the test from status panel report success but no email is delivered, your provider is blocking the outgoing messages. Check even if you’re using an SMTP configuration/plugin or other delivery methods.
Stefano.
When the test from status panel report success but no email is delivered, your provider is blocking the outgoing messages. Check even if you’re using an SMTP configuration/plugin or other delivery methods.
Stefano.
The api key to be used with our api extension is just a secret token you set in the extension. If your signup form creates a WP user you can user the wp user intergration extension and add a checkbox named “newsletter”. Of course your signup must call the wp specific function used to signup a user so those events can be intercecpted by Newsletter.
Hi, it seems the database has not been updated. Try to deactivate the plugin are reactivate. Did you installed as new or upgraded from a previous version?
Stefano.
If that plugin uses the standard WP functions to register a user, the extension “WP user integration” should be able to intercept the registration and subscribe the user. Just configure it properly, for example forcing the subscription upon registration.
Stefano.
Hi, with the free plugin there is no need to have a license key. There is no “api key” to set (if you do not use the REST API extension – which has a technical use).
Stefano.
Hi, the [subscription_form] shortcode is not part of Newsletter. You can use [newsletter_form form="1"] to have your custom form displayed.
Stefano.
The url is wrong, is contains two “?”. Probably our fault, we’re working on WPML integration and on that release the problem should be fixed.
Few days.
Stefano.
Check this page https://www.thenewsletterplugin.com/documentation/newsletter-delivery-engine and setup and external trigger. Your provider can help with this.
Stefano.
As url I think you can use a page url which you created to welcome the subscriber. i don’t know which kind of redirect url is required by that popup system.
Stefano.
Id EDD creates wordpress users using the free wp user integration extension you can configure it to create a subscriber whan a user is created.
Stefano.
You should code a custom form. Take the form genrated by newsletter and use it as starting point for your specific form.
Stefano.
The license key for professional extension can be bought in this site. The delivery errors you get back contains the reason, check if the targeted email addresses are unavailable.
Stefano.
Verifichiamo, non dovrebbe apparire. Immagino succeda perché non è mai stato selezionato un logo.
Stefano.
Hi, yes we’re going to release the wmpl compatibility update and then the polylang conpatibility update. Few days to this goal (required a lot of testing).
Thank you, Stefano.
To check it we need an address where to see the problem (which is almost surely due to your theme styles).
Stefano.
We have a number of requests for those feature, it is planned after the release with support of WPML and Polylang.
You cannot customize the welcome email, but you can customize the welcome page setting in the [newsletter_form] shortcode the attribute confirmation_url for an alternative confirmation/welcome page. Seeat the end of this documentation page: https://www.thenewsletterplugin.com/documentation/subscription-form-shortcodes
Stefano.
Hi Jaques, we need to see how the dedicated page is configured and how the user profile setting has been compiled to be of help. Can you share screenshots of the page you reported which page is? Is the page set ad dedicated page on main settings? That page contains the [newsletter] shortcode? Are there warnings on the admin side?
When I subscribe your blog, I end to the page
https://juergen-christ.de/newsletter-10__trashed/?nm=confirmation&nk=4-90889c3aab
which is probably the dedicated page set on main settings and which has been trashed. If you’re running newsletter 5.5.1 (which version is installed) you should have a notice about that page not being correctly configured.
Stefano.
There is not such feature in the free plugin. You can check our automated extension which generated automatically newsletter on a scheduled plan with the latest blog content.
Stefano.
A not about premium license. There is not a plugin to purchase, the plugin is totally free. What can be purchased are extensions for who need more features.
Stefano.
Hi, are you sure the plugin has bugs and it’s not a configuration problem in your blog? About the double profile edit the page where the profile is appearing twice, what’s inside?
And in the subscriber profile configuration panel, what’s configured? Have you changed the defaults? Which is the site where I can try to subscribe and edit my profile?
If you provide more information we can help.
What do you mean with “is not possible to edit the text of a newsletter”? Are you using the composer or a theme? since there are tons of users composing and sending newsletters and we have not bugs like yours reported, it could be a conflict with a third party plugin. Again, to check problem like that we need at least a screenshot or a clear description, step by step on how to reproduce the problem.
Stefano.
Hi, we can add an option to hide the message, but you cannot send a newsletter manually, the scheduler is needed.
Stefano.
When you’re in the detail panel where you have the targeting options there is the send button on top of the page. Edit the newsletter to enter the details panel.
Stefano.
Yes, set it on the newsletter targeting panel.
https://www.thenewsletterplugin.com/documentation/newsletter-targeting
Stefano.
Hi, probably is a conflict with a new or updated plugin or theme installed in your blog. The only way to discover the problem is with a debugger. I can check it for you, just contact me privately at stefano@thenewsletterplugin.com.
Stefano.
Hi, what’s the content of this page when opened in the WP editor?
http://poznajpana.pl/newsletter/?nm=profile&nk=250-d8ac8a55eb
Does it contains the [newsletter] shortcode (exactly [newsletter])?
Stefano.
Hi, no we have not an url for that. But if a logged in user enter a page with the [newsletter_profile] shortcode, if he’s a subscriber, he should see the profile and hence the export link.
But no other data can be exported than the one of the subscriber.WP has a new export tool for regular users, I don’t know if there is a link on their profile page we’ll start the integration work on next weeks.
Stefano.
Yes, that is exactly the process. Newsletter subscribes the contact just before CF7 sends the contact email. The subscription is the regular subscription process of Newsletter.
For each CF7 form you can configure how Newsletter should intercept and manage the collected data. The only modification required, if desired, is to add the subscription checkbox in the CF7 form (see the documentation on this site for more details).
Stefano.
The sender address and name are configured on Newsletter main settings, may be you need to change them there. But it’s correct what google shows, that means you provider did not setup the reverse DNS entry for your domain.
Stefano.
Can you copy here a link to a subscriber profile? Just to check if the URL is formally correct.
Stefano.
Trigger is externally. Check our documentation page about the delivery engine and ask support to your provider to setup an external trigger. Probably your blog has not much traffic, or the cache is blocking the scheduler or the provider does not allow “autocalls”.
Our documentation has few examples you can bring to your provider attention to solve that problem.
Stefano.
No, it’s a DNS problem. Your new server is still resolving your domain to the old server. Forget the status panel for a couple of days and probably everything will be fine after 48 hours. If the problem persists you should ask the provider is the server is using an update DNS server.
Stefano.
Ok, save Newsletter main option to refresh the version cache and then you should have an updated notice on your plugin panel.
Stefano.
No, my tip won’t work, there is an error in the code (or better the code generates a warning if you have the wordpress debug mode active). I’ll fix it and publish an updated version.
Stefano.
Hi try to save the leads options I’m checking while there is not a check on that possible missing setting.
Stefano.
Export and import are not designed for backup. To migrate your subscriber you need to migrate the whole wp_newsletter table.
Stefano.
Hi I don’t understand what you mean with gaps… can you explain me better your issue?
Thank you, Stefano.
This is for sure a theme filter which changed the_excerpt() function. We try to not use anymore the native wp functions because they too often are manipulated by themes, but we have not completed that migration on all our newsletter themes.
Stefano.
That is a plugin which inject the menu on content generated by newsletter, is not out plugin adding that menu. Try to find which is the plugin doing that (could be the theme as well).
Let me know which is causing that problem, we can try to find fix or help the author to fix that behavior.
Stefano.
Probably you have a 403 and this is the mod_security of apache (or a security plugin) which sees you’re save a full html and blocks that operation. Ask the provider to disable mod_security for the wp-admin folder.
Stefano.
The check on status panel? Or the notification you see on top on admin pages?
If you see the notification it means the external trigger is not working correctly.Stefano.
Hi, the confirmation is automatic of course. have you the latest version of Newsletter installed? Just to know where to look for possible problems.
Stefano.
Maybe the rest api can be useful, it depends on your specific needs.
https://www.thenewsletterplugin.com/developers/dev-newsletter-api
Stefano.
You get failed but the email is delivered? Failed comes from the mail function on wordpress, it’s strange to have that result if the email is actually delivered.
Are you using an SMTP plugin?
Stefano.
On subscriber management panel you can delete inactive subscribers. Pay attention that GDPR ask to determine the time spam OR the rules you put in place to decide the data retention. If a subscriber continues to interact with you, deleting his data after 3 years, could not be the best choice for your business.
More here: https://www.thenewsletterplugin.com/gdpr-deleting-obsolete-subscribers
Stefano.
Hi, it’s a warning that will be fixed on next release. Check if your blog is in debug mode on wp-config.php and set it not to be in debug mode:
define (‘WP_DEBUG’, false);
Stefano.
They are used when you have more than one list and you want display them as a drop down control instead of a group of checkboxes.
Stefano.
Hi, could you check what’s inside your newsletter dedicated page (see the plugin main settings) and if there you can see only the shortcode [newsletter]?
Thank you, Stefano.
Hi, an error 500 is logged in your server error log. If you can get it we can find which could be the problem.
Thank you, Stefano.
Hi, that is really strange since the newsletter plugin DOES not change the behavior of wordpress mailing at all.
We try to check. Is that plugin free?
Stefano.
You can try to use our free extension “wp users integration”, probably it will work out-of-box in your case.
See the extension panel of The Newsletter plugin.
Stefano.
The “forbidden message” if from a security plugin or setting of your webserver. Those services detects the content of a newsletter as malicious code.
You should ask the provider about mod_security and how you can disable it on admin side of the blog.
Stefano.
Can you explain me better which errors you have and which modifications you made?
Thank you, Stefano.
Hi, we have not a cancellation form, your subscriber can write to you to check if they’re subscribed (never happened to me in 10 years…) and you can add an unsubscription url even on welcome email so they can keep those message to unsubscribe.
But, just an opinion: if someone subscribes the only reason to cancel is when you send him a newsletter (which has the cancellation link)… hence I won’t worry too much to have an unsubscription form on your site.
Stefano.
Actually not, we cannot differentiate the email address, you should able to differentiate the welcome pages anyway passing the hidden field named “ncu” with the url.
We have in our plans the idea to build a subscription flow manager, hope we can have a version in the summer.
Stefano.
Hi it sounds like the default settings has not been applied on first installation. Enter the subscription fields config. panel and save those warning should get off.
Stefano.
Hi, the link you reported is a tracked link and it can be found only in a newsletter when read from a mail client. That link is unique per subscriber. You can disable the tracking option in your newsletter if you want to have plain links (of course statistics will be always zero).
If you have a link like that in your newsletter editor, it means you copied it from an email in your email client. Is this your case?
Stefano.
Hi, wait the today update there are case on first installation with that problem (since the friday release).
Thank you for your patience, Stefano.
No, we have not an autoremove option right now, you can always enter the maintenance panel and remove them massively.
Stefano.
Hi, that box is a defect, it is there to contain the captcha when active, I’m removing it. About the page or box to show the service messages, today we release an update and you can find updated documentation information on general setting documentation page on this site.
Stefano.
If you have a paid account you can find the license key in the account page (see the top menu of this site). If you have not a paid account, probably there is something set in the license key field inside the main settings of Newsletter: just empty the field.
Stefano.
Hi, yes, we do not store the IP address on changes, and I think it is not a GDPR requirement. Anyway that could be a good idea.
Stefano.
Hi, the plain url is not always converted in an url by email client, you should always add a regular link made with the A html tag and then you can add the plain text version asking the user to copy ans paste it if the previous one does not work.
Stefano
Yes, cause you trashed the newsletter dedicated page, as can be seen from the url. Restore that page or select a different page in the main options.
Stefano.
Hi, the error 500 is in the whole blog? Error 500 is logged in the webserver error log, since the error 500 is returned by your webserver. Can you ask the provider that log?
Stefano.
Try to save again the widget options, I check if it missing a check on that field (which probably is).
Stefano.
The profile editing is not connected with shortcodes you used, there could be a bug of the new profile panel. I’ll check it.
You shortcodes are used to subscribe not to edit the profile.Stefano.
You should update your privacy policy about your newsletter service. For example stating you collect statistical data about user interaction with your emails. Or how long you keep the contact (or how you decide when a contact is no more relevant).
Stefano.
Hi thank you for reporting. Try to save the lists setting panel to solve the problem and be sure to run the version 5.4.4. What’s strange, the init should have initialized the lists, we’re going to check that case.
Stefano.
Hi, try to save the company info in the settings menu, we’re checking if there is an error somewhere.
Stefano.
Of course you’ll loose the stats, anyway you can empty them. Consider at least to keep a backup.
Stefano.
Hi thank you for reporting the error. Those values have not been initialized on installation we need to fix them. Enter the company info panel and just save that solves the problem.
Stefano.
Argh! Can you check if the profile page configuration has two {profile_form} tags? Find it under “subscribers”.
Hi, since no data can be stored if they don’t tick the box, if the data is stored it means they ticked the box.
Stefano.
No, the status, once reset, looses the progress information and cannot recover them.
Add a line of “excuses” and resend again. Even google or facebook sometimes resend newsletters ’cause they make mistakes, don’t worry!
Stefano.
Please update to 5.4.4.
GDPR is killing us, too… but to the end I think it will produce better data processing behaviors.
