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Viewing 200 posts - 201 through 400 (of 3,949 total)
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  • in reply to: Ninja Forms Integration Bait-And-Switch… #182023
    Stefano
    Keymaster

    Hi, if you review the article https://www.thenewsletterplugin.com/ninja-forms-and-wp-forms-integrations you can see the * on the free word with a note on bottom of the article. The addon has been available for many months for free. Now in order to start the sell of single addons (still not available) we make it part of the professional addons.

    Stefano.

    in reply to: Creating Directories "from within", without FTP #181802
    Stefano
    Keymaster

    Hi, no you need FTP or you can use the web file manager if your hosting provider provides it.

    in reply to: Deprecated "text" and "HTML" #180656
    Stefano
    Keymaster

    No, those notices should be fixed by us. Thank you for reporting, I’ll look at them shortly. You can meanwhile disable the WP_DEBUG in your wp-config.php.

    in reply to: Bug widget header/footer #180654
    Stefano
    Keymaster

    Thank you for reporting. Could be a javascript error if the name is enabled as data to be collected but the minimal widget is used. I’ll check it. Can you sgare the page where that error can be replicated?

    Stefano.

    in reply to: Unsubscription button #180650
    Stefano
    Keymaster

    Hi, the only workaround is to create a footer with the text block. I’ll add it to the options to add to the footer block, thank you.

    Stefano.

    in reply to: Unclickable "Read More" Button on Email and Mobile #180648
    Stefano
    Keymaster

    Hi, you cannot use javascript in emails.

    Stefano.

    in reply to: Bounce management extension Error without information #180647
    Stefano
    Keymaster

    I’ve already seen that kind of unreported error, and usually it’s a firewall block of the provider which is hosting the blog.

    Stefano.

    in reply to: notification of signup #180645
    Stefano
    Keymaster

    Configure it on subscription config. panel.

    Stefano.

    Stefano
    Keymaster

    Hi, those gray boxes should no be there. Probably when the rendering of a block fails they are not removed. Thank you for reporting, I’ll check that issue.
    You can convert the newsletter in a HTML newsletter in the panel after the composer.

    in reply to: Is the plugin Free? #179817
    Stefano
    Keymaster

    After composing the newsletter, press “next” on page bottom and you can choose few other parameters and send.

    Stefano.

    in reply to: Tribe Events Add-On Error #179674
    Stefano
    Keymaster

    Hi, could be a compatibility problem with the new composer, I’ll check it ASAP.

    Stefano.

    in reply to: Voting among subscribers #179357
    Stefano
    Keymaster

    You should eventually biuld up a voting system using the subscriber database to check for duplication, but there is not a direct way to do that with Newsletter.

    in reply to: 504 Gateway Error After Hitting the Subscribe Button #179355
    Stefano
    Keymaster

    Hi, the missing file reported (admin-ajax.php) is not used by our plugin, hence that is another error not connected to newsletter. Probably that error is due to the prefix /pt/, maybe added by a multilanguage plugin.

    You should try to find out an error related to the url https://coinrevolution.com/?na=s which is an action url by newsletter which called directly works perfectly, giving back “invalid” which is correct.
    I suspect you have problem with the mailing system. Check from status panel if your blog is able to send emails.

    Stefano.

    in reply to: Incorrect display of dashboard since update to 6.0.0 #179345
    Stefano
    Keymaster

    Hi, can you send us a screenshot, if you can take it, to better understand the problem?

    Thank you, Stefano.

    in reply to: How do I add all of my existing subscribers to a list? #179311
    Stefano
    Keymaster

    Hi check the subscriber maintenance panel.

    Stefano.

    in reply to: Mailing test returns nothing but empty page #178412
    Stefano
    Keymaster

    Hi, for gmail do not use our smtp, install a plugin for wordpress which support the gmail authentication like postman: Newsletter will use that plugin to send emails.

    Stefano.

    in reply to: Images broken in Editor and email #178362
    Stefano
    Keymaster

    Hi, are the images broken even when composing?

    Stefano.

    in reply to: Newsletter shortcode alignment #178357
    Stefano
    Keymaster

    You need to change the CSS or possibly you can code a form using pure html and have have full control on it.

    Thank you, Stefano.

    in reply to: Edtion mode, Save button to open 404 error page #178356
    Stefano
    Keymaster

    Hi, there was a bug on first release, but is should have been solved almost suddenly. Check if you’re running the latest 6.0.6.

    Stefano.

    in reply to: New Visual Editor: Glitches and Feature Requests #178354
    Stefano
    Keymaster

    Hi, about the conversion in HTML I’ll check it, it should not breaks up the preview. I’ve added a scheduler review not base on your report, I think we can review it this week. For posts, a newsletter is generated as HTML while editing, is it now regenerated in sending. If you need an automatic newsletter we have the automated add-ons (will be improved with the composer shortly).

    Thank you, Stefano.

    in reply to: New visual composer image block: alignment? alt text? #178352
    Stefano
    Keymaster

    Hi, if there is a newsletter reporting the word “Newsletter” repated, could be a recent problem: update Newsletter and then resave it.

    About the images, yes, the alignment i missing will be fixed on next release.

    Stefano.

    in reply to: External Mail Provider Plain TXT #177737
    Stefano
    Keymaster

    Hi, if you already use wp mail smtp in that blog and the smtp is the same you want ot use for newsletter, do not activate the smtp of newsletter since newsletters will be sent using that smtp plugin.

    Stefano.

    About passwords, you’re right we need to hide them.

    in reply to: Cant access subscription page. #177678
    Stefano
    Keymaster

    Hi, it sounds like you have a conflict with another plugin, there are no reason to have that panel blocked. Are you logged in as administrator?

    Stefano
    Keymaster

    Hi, when you drag the image block, then, on the left, the config panel should open and on it you can open the media gallery. Isn’t working for you?

    Stefano
    Keymaster

    Automated is the improved version of feed by mail.

    Stefano
    Keymaster

    Hi i have another user with the same problem, but on my blog it works. I wonder if it’s a particular event content which creates the problem. Can you ask the provider to check your error logs?

    Stefano.

    in reply to: A teansy-weansy bug in the Drag 'n' Drop composer #176296
    Stefano
    Keymaster

    Thank you I’ll add that on the bug list to fix. We rewrote the blocks, it’s probably something we missed to test.

    Stefano.

    Stefano
    Keymaster

    Hi, we’re fixing it right now.

    Thank you, Stefano.

    in reply to: Can't change pictures with new tool #175602
    Stefano
    Keymaster

    Hi, will reintroduce an inline editable list of posts, but since many people claimed to loose their changes when reconfiguring the number of posts or categories (we cannot keep the inline changes), we’ll find a different way to deal with that need.

    in reply to: Problem with delivery #174993
    Stefano
    Keymaster

    Delivery depends on your hosting. Run a test from the status panel, is nothing is actually reaching your mailbox, ask the provider for problems or limits. Ask them an SMTP as a possible alternative.

    Stefano.

    Stefano
    Keymaster

    Hi, generally every theme provided as pure HTML can be used, starting a newsletter with the HTML template and copy inside the HTML source. We have not a method to upload a zipped theme. Remember that images must be uploaded separately and the link to that image fixed by hand since the html themes are mostly containing relative references to images.

    Stefano.

    Stefano
    Keymaster

    Hi, when you’re in the targeting panel, open the preview tab and on bottom you should see the conversion button.

    Stefano.

    in reply to: "Page Not Found" when trying to edit newsletter #174302
    Stefano
    Keymaster

    Hi, check for version 6.0.1 there was a problem with the yesterday release.

    Stefano.

    Stefano
    Keymaster

    Hi, as I can see in the error log, there is only a problem of authentication (the password is not correct) on port 587. On port 2525 the connection is refused, means your provider is blocking it. 25 and 465 -> timeout, again the provider is blocking them.

    Stefano.

    in reply to: Is it possible to create a custom Import List format? #174190
    Stefano
    Keymaster

    The standard importer cannot manage custom formats, we have an advanced import add on which is more flexible (still in beta) where CSV field can be mapped.

    I’ll check if it is available to the public.

    Stefano.

    in reply to: Issues after latest update #174173
    Stefano
    Keymaster

    Hi, thank you for reporting that problem. is the newsletter not showing correctly created with the new composer? Or is it an “old newsletter” or a newsletter created one of the prepackaged themes?

    Can you send us a test at @thenewsletterplugin.com">test@thenewsletterplugin.com to check the generated code?

    Thank you, Stefano.

    Stefano
    Keymaster

    Hi, it means the link is not conveying information about the subscriber. Usually is could be a problem of server configuration changing the query string or removing it /for example by a caching plugin.

    Can you share your blog address?

    Stefano.

    in reply to: Issues in the recent version of TheNewsletterPlugin #172626
    Stefano
    Keymaster

    Hi, we never supported two template for the activation and welcome email messages. Only a single template can be applied and the texts customized from the subscription settings panel.

    The custom welcome page can be set on the subscription setting panel if you need to have a specific url loaded after the activation (with double opt in) or after the subscription (with single op in).

    Actually we didn’t remove any feature on latest versions.

    Stefano.

    in reply to: I have unwanted spaces in words within my newsletter #172306
    Stefano
    Keymaster

    Hi, we need at least a screenshot to understand which could be the problem. And possibly forward or send at @thenewsletterplugin.com">test@thenewsletterplugin.com a not working email so we can check the code as well.

    Stefano.

    in reply to: Saving and preview return to a 404 page #172013
    Stefano
    Keymaster

    Usually this is due to a security plugin OR security setting at the server level, which blocks the saving of a full HTML page (like it is a newsletter). Try to ask the provider to check that possible problem.

    in reply to: Issue for "Settings for Registration" #171888
    Stefano
    Keymaster

    Hi, we have not a setting for registration panel, but maybe you’re running a translation and have not the original english text. The welcome page url, custom, can be configured in the subscription configuration panel.

    Stefano.

    in reply to: Adding a signature image size recommendations? #171885
    Stefano
    Keymaster

    You should use a html blocks with a table or set the image as align left. Can you share a screenshot?

    Stefano.

    in reply to: No Welcome Email Upon Reactivation #171881
    Stefano
    Keymaster

    After a second confirmation a new welcome email is sent: what do you mean with “User will be referring to the old welcome email”?

    Stefano.

    in reply to: Blank Preview? #171879
    Stefano
    Keymaster

    Are you using the drag and drop composer?

    in reply to: How to change color of edit fields? #171275
    Stefano
    Keymaster

    Hi, please share the page url so we can check it with a debugger.

    in reply to: red error message #170707
    Stefano
    Keymaster

    If you have next gen gallery installed, we have not a fix right now: that plugin inject an editor in our admin pages.

    Stefano.

    in reply to: Mailing error "Illegal offset type" #170705
    Stefano
    Keymaster

    Hi the database charset could not be a problem, even if a more modern encoding could help in storing special characters, like the emoji. The error on mailing I something new to me, you should ask the provider.

    Stefano.

    Stefano
    Keymaster

    See the autoresponder addon: it’s made to create series.

    Stefano.

    in reply to: Newsletter absenden #170519
    Stefano
    Keymaster

    Hi, sorry, we cannot read German.

    Stefano.

    in reply to: Change styles of text fields? #170517
    Stefano
    Keymaster

    You should add custom CSS. You can add them in the main Newsletter config panel, you can ask the designer to create a set of css for you. Or, if that is the standard from rendering, ask the designer to (gelerally) deal with form rendering in the footer.

    Stefano
    Keymaster

    No, the privacy is accepted, mandatory, during the subscription process. When you have stored the subscriber’s details in your database, you must already have the consent. So asking the privacy in the profile form is not useful. What about if the user uncheck the privacy? You wouldn’t anymore authorized to process his data. But for that case there is the unsubscription.

    Stefano.

    in reply to: How to add existing users to list? #170388
    Stefano
    Keymaster

    You can install our free wp users integration. Find it in your account page.

    Stefano.

    in reply to: Can't change fields of Newsletter Subscription form #170203
    Stefano
    Keymaster

    Hi, you’re using a multilanguage plugin, scwitch to “all language” for rules on form fields.

    Stefano.

    in reply to: Social footer error #169420
    Stefano
    Keymaster

    Hi, check how the url (social) are set on company info panel, maybe they’re not complete url.

    Stefano.

    in reply to: Design my newsletter layout better #169418
    Stefano
    Keymaster

    Hi, probably you should go with a custom theme: https://www.thenewsletterplugin.com/documentation/newsletter-themes
    We’re reworking the whole composer, so shortly you’ll be able to add custom blocks as well.

    Stefano.

    in reply to: Newsletter for all site members #169414
    Stefano
    Keymaster

    Hi, you can use the free wp users integration addon. Find it in your account page on this site.

    Stefano.

    in reply to: Cannot edit blocks #169412
    Stefano
    Keymaster

    Hi, that is for sure a problem with another plugin interfering on the composer page. Contact me privately @thenewsletterplugin.com">stefano@thenewsletterplugin.com.

    in reply to: Double subscription #169410
    Stefano
    Keymaster

    You can set the behavior of a double subscription in the subscription configuration panel.

    Stefano.

    in reply to: Failed to load plugin #169408
    Stefano
    Keymaster

    Hi, you have another plugin injecting the WP editor in our pages. Maybe next gen gallery?

    Stefano.

    in reply to: External URLs not working #169407
    Stefano
    Keymaster

    Hi, it’s not clear what is that external url. Have you an importer plugin which imports feeds in your blog? If so every imported content, which is a post in your blog, has the natural WP url… the plugin should even intercept that url and send back a redirect.

    Stefano.

    Stefano
    Keymaster

    Hi, use the security panel to block specific domain and activate other spam subscription protections.

    Stefano.

    in reply to: Problem with Emojis (they are displayed too large) #169403
    Stefano
    Keymaster

    Uhm, are they emoji or just images?

    in reply to: newsletters not delievered #169402
    Stefano
    Keymaster

    Hi, this is a filter problem at the server level. Are you using an SMTP or an external delivery service? Have you check with the provider?

    Stefano.

    in reply to: Callt-to-action Form empty? #169400
    Stefano
    Keymaster

    Hi, probably is a server side error, but it’s hard to say. Could you contact me privately to check the problem? @thenewsletterplugin.com">stefano@thenewsletterplugin.com

    in reply to: Cannot Translate the Subscribe Button #169393
    Stefano
    Keymaster

    Try from the subscription form configuration panel: there you can translate almost every label.

    Stefano.

    in reply to: My own theme is gone after update #169295
    Stefano
    Keymaster

    Every plugin update (by WordPress) deletes the plugin folder. You should not store modification in any plugin folder, but use custom location when provided by plugins. For example, Newsletter make available a special folder for custom themes. See the custom theme page:

    Newsletter Themes

    and this post for more details on how WP behaves:

    My custom theme has been deleted after an update

    Stefano.

    in reply to: How/where can I find the api key? #169293
    Stefano
    Keymaster

    Hi, the api key, if you’re talking about our REST API extension, can be set freely by you in the API config panel.

    Stefano.

    in reply to: Tribe Event Calendar Integration (beta) #167841
    Stefano
    Keymaster

    Try now, it was a misconfiguration on our server.

    Stefano.

    in reply to: Tribe Event Calendar Integration (beta) #167838
    Stefano
    Keymaster

    Hi, thank you for reporting, I’ll check ASAP.

    Stefano.

    in reply to: Half of the declared functions don't work #167836
    Stefano
    Keymaster

    Hi, could you help us to understand precisely which are the problems you’re facing? Of course, the subscription messages are a so basic feature that it must work ot noone would use the plugin.

    Could be a recent bug or an incompatibility problem with your blog installation.

    Could you share the blog address and the url of your subscription page (the dedicated page create by newsletter during the welcome wizard)?

    in reply to: Double form on profile change #167623
    Stefano
    Keymaster

    Check for a double {profile_form} in the profile configuration panel.

    Stefano.

    in reply to: Newsletter attachment in a winmail.dat for some people #167621
    Stefano
    Keymaster

    Hi, we do not add attachments to emails, probably is a mail server problem, you should ask the provider.

    Stefano.

    in reply to: Redirect #167619
    Stefano
    Keymaster

    It worked perfectly with me, just tried a subscription.

    in reply to: Connection Error #167277
    Stefano
    Keymaster

    Could you explain better the problem? What do you mean with “connected to WP”?

    Stefano.

    in reply to: Automated plugin : problem with planning monthly #166524
    Stefano
    Keymaster

    Hi, please use the ticket system for support on addons so we can quickly route the request to the right support guy. Anyway, if you planned the delivery the same day, was you planning it for a future time?

    The addon could decide to start the scheduling from the day after, to avoid double delivery on the same day when the time is changed.

    Stefano.

    Stefano
    Keymaster

    Have you installed the addons manager (you can download it from the account page)?

    Stefano.

    in reply to: Stop automation if purchased #166204
    Stefano
    Keymaster

    Using the autoresponder add on you can setup your followup (one or more) addressing it to a list. When a product is purchased you should remove the customer from the targeted list.
    If you use woocommerce when have a set of filter you can configure to accomplish the behavior above.

    Alternatively you need a bit of custom code which is able to set the list_N to zero in the subscriber table for the customer which needs to be removed from the targeted list.

    Stefano.

    Stefano
    Keymaster

    Hi, that is not possible: a deleted newsletter doesn’t exist anymore. Probably there are an email queue still processed by your mail server.

    Stefano.

    in reply to: Can't Edit using Drag & Drop Composer #166200
    Stefano
    Keymaster

    Hi could be a javascript conflict with other plugins. The only way to discover the problem is using the browser debugger in your blog. If you are able to use the debugger you can check errors in the console panel. Otherwise contact me privately at @thenewsletterplugin.com">stefano@thenewsletterplugin.com.

    in reply to: How to test "in real life" my new newsletter? #166198
    Stefano
    Keymaster

    Hi, add yourself as test subscriber and from the targeting panel you can send a test.

    Stefano.

    in reply to: AWS SES Bounce Emails not being recorded #165881
    Stefano
    Keymaster

    Hi, for support requets about commercial addons mayyou kindly open a supprot ticket so the issue can be addressed to the right person?
    Thank you very much, Stefano.

    in reply to: shortcodes are not working #164758
    Stefano
    Keymaster

    Hi, those are not shorcodes but placeholder which works ONLY on newsletters or on configurable texts of Newsletter.

    Stefano.

    in reply to: Tribe Event Calendar Integration #164756
    Stefano
    Keymaster

    Hi, install the addon manager you can find in this site (your account page), and you should able to install it. It can be even donwloaded from the account page as a zip package. Let me know if it’s not working.

    Stefano.

    in reply to: wp_newsletter_sent too large #164539
    Stefano
    Keymaster

    Breaks only stats.

    Stefano.

    in reply to: Design suddenly disappeared #164537
    Stefano
    Keymaster

    Hi, I don’t know if the problem has already solved, but is it happening with the visual editor (the one that resembles the WP editor)?

    in reply to: facebook share #164535
    Stefano
    Keymaster

    Use {email_url_encoded}.

    Stefano.

    in reply to: Only one subscriber list please. #164533
    Stefano
    Keymaster

    There is no option to use the blog memebers as subscribers, just integrate them using the free wp users integration addon.

    Stefano.

    in reply to: Form not adding subscribers #164530
    Stefano
    Keymaster

    We need to see the form to try to understand the problem in your blog.

    Thank you, Stefano.

    in reply to: License not found anywhere #164526
    Stefano
    Keymaster

    Hi the license is only required if you paid for the commercial addons. there are no limitations on the free version if the license is not added.

    Stefano.

    in reply to: Salutation for Lists #164518
    Stefano
    Keymaster

    Hi, we have no option for that. Sorry.

    Stefano.

    in reply to: Error in redirection after subscribing #164516
    Stefano
    Keymaster

    Hi, if you have a translated version of the Newsletter dedicated page (set on main settings), you should get addressed to the /es page version.

    Stefano.

    in reply to: Test email address #164514
    Stefano
    Keymaster

    Test emails are sent to test subscribers, you cannot select different test addresses for different operators.

    Stefano.

    in reply to: Where can I translate the error messages? #164512
    Stefano
    Keymaster

    All labels can be translated on admin side. Please not that some messages are shown by the browser validation engine, so we cannot control them. Hence you can see them in German while the site is in English.

    Stefano.

    in reply to: Form Shows Twice By Unsubscribing #164510
    Stefano
    Keymaster

    Hi, check the unsubscription panel, probably there is something worng in the configuration, maybe coming from translations.

    Stefano.

    in reply to: Hide profiles #164509
    Stefano
    Keymaster

    You cannot protect that url. The only option to protect a page is to have a login system, we have not one for the subscription/editing process.

    Stefano.

    in reply to: Tribe Events Calendar Addon #164507
    Stefano
    Keymaster

    Hi, which error? We shouldn’t have changed anything to that addon.

    Stefano.

    in reply to: Stupid damn resubscription behavior #164506
    Stefano
    Keymaster

    Hi, the “no subscriber found” is a wrong condition. If the email has been sent with a confirmation link, the user should be there.

    About the translation of the message, check if it is translated in the admin side, unsusbcription panel… on my side I’ll check if we are correctly extracting the translated configurations.

    Stefano.

    Stefano
    Keymaster

    No, we have not that option.

    If you want to send a special message to all your new subscriber, you can use the welcome email or install the autoresponder addon to create even more complex automated tasks.

    Stefano.

    in reply to: Text only version #164501
    Stefano
    Keymaster

    Hi, the textual version can be sent ONLY if you use an SMTP or set the “direct mailing” from the Newsletter main settings. There is no options to send ONLY a text email, they will always be an html+text part email, then the email client will choose what to show. Actually, I don’t think there are email clients showing the textual part only and if the case, the will be a really small part.

    And, yes, some spam filter are still using the text part presence to lower the spam score… of course I think this practice is almost obsolete.
    Stefano.

    • This reply was modified 9 months, 3 weeks ago by Stefano.
    in reply to: Divi theme shortcodes being pulled from blog post #164495
    Stefano
    Keymaster

    Hi, when we extract the content we remove the shortcodes using the WP provided function, but some themes do not register they shortcodes in the admin context, hence they cannot be removed.

    We’re looking on how to deal with that problem (it’s not limited to divi there are some other themes showing the same behavior).

    Thank you, Stefano.

    Stefano
    Keymaster

    Hi, with the woocommerce addon, a special composer block is added which generates sections with products.

    Stefano.

    Stefano
    Keymaster

    Hi, no, the list cannot be modified. To manage paid/not paid you can use the lists, so you can then easily target your subscribers.
    We do not support attachments right now.
    The third question is not clear, can you explain me better, please?
    Thank you!

    in reply to: English confirmation page error #164462
    Stefano
    Keymaster

    Hi, it seems the english version has been trashed. Check if that page is correctly published.

    Stefano.

    in reply to: Separate Headers for different Post Types #164460
    Stefano
    Keymaster

    Hi, you should code a custom theme and extract the post types in different “loops”.
    Stefano.

    in reply to: Modify existing email template in PHP code #163907
    Stefano
    Keymaster

    Hi, you can create a custom theme. See in this site the documentation section.

    Stefano.

    in reply to: Update sql database table concerning list_1 to list_5 #163491
    Stefano
    Keymaster

    newsletter_subscription_lists is only the list definition. You can change the definition on list management panel. If a list is missing the label but used it won’t appear, just give it a label.
    Stefano.

    in reply to: SMTP question #162998
    Stefano
    Keymaster

    Almost surely your hosting provider is blocking the connection.

    Stefano.

    in reply to: {profile_url} shows all fields twice #162535
    Stefano
    Keymaster

    Hi, probably is a problem with the German translation. Check the profile configuration panel as suggested, I’ll try to get in touch with the German community.

    Stefano.

    in reply to: Viewing Subscribers in the Lists #162397
    Stefano
    Keymaster

    On subscribers management panel.

    in reply to: Unsubscription URL does not work #161854
    Stefano
    Keymaster

    Hi Claudia, what do you mean with “it does not work”? What is happening?

    Stefano.

    in reply to: Newsletter Website #161593
    Stefano
    Keymaster

    Hi, I don’t know, this side the blog works perfectly.

    Stefano.

    in reply to: stop deleting my theme #161584
    Stefano
    Keymaster

    Hi, it’s not the plugin deleting your theme is wordpress deleting a plugin folder before updating it. Custom theme should be placed in a different folder, see the themes documentation in this site.

    Thank you, Stefano.

    in reply to: Multilanguage profile page and service messages #161341
    Stefano
    Keymaster

    Check the multilanguage documentation page in our documentation sections. On your admin side you can switch the language with polylang and configure per language messages. Lists can bond to languages, check the list configuration panel.

    Stefano.

    in reply to: Importing Custom Fields #161333
    Stefano
    Keymaster

    Hi, we have not a targeting based on custom fields, right now.

    Stefano.

    in reply to: background image for form – how to do? #161327
    Stefano
    Keymaster

    Hi, the questions were not deleted I found it marked as spam by Akismet, I don’t know why.

    Stefano.

    in reply to: Subscription success message via ajax… possible? #161325
    Stefano
    Keymaster

    You should recode the form to call the action na=ajaxsub instaled of na=s as action parameter (and manage the ajax submission).

    Stefano.

    Stefano
    Keymaster

    Hi, every single message or label can be translated from the subscription, unsubscription, profile or form fields panels. Usually most of those message should be loaded in your blog language if the blog download the translations from WP.org. You can try to use the reset button on those panel to reload the messages.

    We have not a cancellation form, the cancellation starts always from newsletters you send.

    Stefano.

    in reply to: mysterious subscription #160645
    Stefano
    Keymaster

    If you have the plugin installed and active subscriptions may happen, the from is only the frontend element usable by a user but the backend servie is still active. Just deactivate the plugin.

    Stefano.

    in reply to: Composer #160643
    Stefano
    Keymaster

    Hi, you can duplicate any already sent newsletter and use it as a template. Or just save one and duplicate when you need to start from that layout.

    Stefano.

    in reply to: CSS in "Confimation email" #160619
    Stefano
    Keymaster

    edit the confirmation email link (in HTML mode) and add the css inline, it is the only way to be sure it will be rendered.

    Stefano.

    Stefano
    Keymaster

    Hi, not, it is not possible, the iframe dysplayed your newsletter should be forced to have a white backgrund via CSS (the style of your theme).

    Stefano.

    in reply to: Change targetting fields #160615
    Stefano
    Keymaster

    Hi, we actually do not support extended fields for targeting since they are free text fields. But we’rerevisioning the targeting panel, could be we can evaluate to add them in some way.

    Stefano.

    Stefano
    Keymaster

    Hi, the privacy link can be configured in the form fields configuration panel. The archive should work, what’s happening? Are you sent newsletter public?

    Stefano.

    in reply to: newslwetter list in subscribe form #160611
    Stefano
    Keymaster

    Hi, configure the lists to be public and shown on the subscription form. Already did that and not working?

    Stefano.

    in reply to: Issues with email composer icons #159756
    Stefano
    Keymaster

    Hi, that is not the correct path… it’s strange your path is missing the plugins/newsletter/emails… I check how we get the path (almost surely we use the plugins_url() function of WP that should never fails :-|.
    Is the Newsletter plugin folder corresponding to wp-content/plugins/newsletter?
    Stefano.

    in reply to: newsletter plugin works but submission redirection don't #158974
    Stefano
    Keymaster

    Hi, where can I find the subscrption form?

    Stefano.

    in reply to: False CRON problem message #158968
    Stefano
    Keymaster

    Hi, if there is that message it means the scheduler is not activated enough often. Check on status panel details about the cron.

    Stefano.

    in reply to: Images on Mobile #158966
    Stefano
    Keymaster

    Hi, if they show in a client, your server is ok, setting the folder to 777 is not the right choice. Probably is the mobile client which is blocking the image loading.

    Stefano.

    in reply to: Pricing #158557
    Stefano
    Keymaster

    It’s ok, we sell the whole bundle will all addons.

    Stefano.

    in reply to: Test Emails #158472
    Stefano
    Keymaster

    Newsletter sending test is sent to subscribers marked as “test” subscribers and the list of contacted email should be reported on top of the page when the test is ran.

    Stefano
    Keymaster

    Hi, that is not connected with the mailing. First, you have the caching enabled in your wp-config.php but you’re missing the advanced-cache file. If you’re not using a cache plugin, you should disable the caching in wp-config.php. Then check in that file if you’re running in debug mode, setting the constant wp_debug to false.

    Then run a mailing test from the status panel of Newsletter.

    in reply to: How to deactivate and delete "AddOns"? #157882
    Stefano
    Keymaster

    Hi, addons are regular plugins you can delete them form the plugins management panel of your blog. Once deleted they cannot show up as active. Which addon is still active even if deactivated?

    in reply to: I,m unable to use this plugin #157880
    Stefano
    Keymaster

    Hi, if you’re using a professional add on like automated (or the old feed by mail) you have the option to send an automated newsletter, otherwise the plugin does not send automatically email on new posts added to the blog.

    Stefano.

    in reply to: Selecting data during sending #157716
    Stefano
    Keymaster

    Can you explain me better you needs? You can pause a newsletter and change the targeting, if you want, of course sent email cannot be deleted.

    in reply to: Problemi importazione sorgenti esterne #157713
    Stefano
    Keymaster

    Mi puoi mandare un piccolo estratto del CSV a stefano@gmail.com per controllare il formato? Hai provato anche con l’estensione “advanced import”?

    Stefano
    Keymaster

    Hi, which widget version are you using? The minimal or the standard version?

    in reply to: Statistics of sent newsletter #156516
    Stefano
    Keymaster

    Hi, check the newsletter list where the tracking column should be reported. Is it set to yes or not? The newsletter default is just the default setting when the newsletter is created the first time, but if you set the specific newsletter to no it is kept as no… and if you duplicate a newsletter with no tracking active it keep the no tracking setting (even if it can be changed).

    There was a reason to set the tracking to “no” and maybe that choice has been “propagated” duplicating an old newsletter to create the new ones?

    in reply to: WP-Scheduler & Cron System #155728
    Stefano
    Keymaster

    The “sending” status last until all the targeted subscribers have been processed. On the newsletters list panel you should see the progress. Even the status panel should report some useful information.

    in reply to: problem with checkboxes #155668
    Stefano
    Keymaster

    Hi, nl[] if for lists and they should be configured and enabled in the list configuration panel.

    Stefano.

    Stefano
    Keymaster

    Hi, if the link in the newsletter are HTTP while the final url when the error is shown is HTTPS you have cloudflare or like which redirects the traffic to HTTPS wrongly encoding the url.
    Probably the url ends with %253D.

    Check the wordpress main setting to see if the blog home and the blog url have the https as protocol, that could solve the problem and ask the provider to check why there is an encoding of the url.

    Stefano.

    in reply to: Newsletter Followup and Lists #155283
    Stefano
    Keymaster

    Hi, do not use the follow up extension but the autoresponder extension.

    in reply to: Forget subscriber #153272
    Stefano
    Keymaster

    Hi, it’s not clear your case. If you delete a subscriber all data about that subscriber is delete. If there is a new subscription with the same email address the usual subscription process should be started (with single or double opt in as configured).

    Stefano.

    in reply to: Post Auto Send to Subscibers #152613
    Stefano
    Keymaster

    Hi, you should use the automated addon.

    Stefano.

    in reply to: Newsletter Send bottom #152611
    Stefano
    Keymaster

    Hi, if you composed a newsletter on top of the config panel for that newsletter you should have the sending button. Can you share a screenshot?

    Stefano.

    in reply to: Sending a Newsletter converts = to 3D. #152609
    Stefano
    Keymaster

    Hi, that is a proper encoding, here the problem is in your email client of the delivery service in your blog hosting changing the correct encoding. Try to change the default encoding on main Newsletter settings.

    Stefano.

    in reply to: Template/theme changes not appearing after edits #152607
    Stefano
    Keymaster

    Hi, the plugin update reset all the prepackaged themes. If you want to have a custom theme, you should add it to a special folder. See the documentation on this site on how coding custom themes and avoid them to be lost when the plugin receives an update.

    Stefano.

    in reply to: License KEy Free Version #152606
    Stefano
    Keymaster

    Hi, you don’t need s license to use the free plugin and the free addons.

    Stefano.

    in reply to: Problem in receiving email #152603
    Stefano
    Keymaster

    Hi, the problem is Aruba, not the best choice to send newsletters. Use the Aruba SMTP if you have a mail service with them or ask them to unblock your email sending and/or remove their spam filters. Of course they’ll reply there are no blocks in place, everytime we got that response… but using and external delivery system proves the plugin can send emails.

    Stefano.

    in reply to: Adding more lists does not work #151391
    Stefano
    Keymaster

    Check on top of the panel IF you’re in a specific language context and switch to “all language”.

    Stefano.

    in reply to: Autoresponder Addon: Delay By 0.1 (Decimal Value) #150677
    Stefano
    Keymaster

    Hi, there is apparently a bug and the zero values, while valid, is not accepted. We’re fixing it. Anyway the cron system of WP runs every five minutes, so there will be always a delay. Actually the autoresponder is not made to send an immediate email, but we can work on it.

    Stefano.

    in reply to: User Import/WP Users Integration #150532
    Stefano
    Keymaster

    The subscriber list is actually empty? Or there are subscribers and the ones your importing are already there?

    in reply to: Page not found error when saving or sending a newsletter #149642
    Stefano
    Keymaster

    Hi, another plugin is intercepting the saving and blocking it. Could be even a security module on your server.

    Stefano.

    in reply to: Preview in version 5.8.8 doesn't work #149640
    Stefano
    Keymaster

    actually I can see them, is the newsletter marked as private? I would like to reproduce the problem.

    in reply to: Preview in version 5.8.8 doesn't work #149638
    Stefano
    Keymaster

    Going checking it right now.

    in reply to: Newsletter checkbox integration in several forms #149636
    Stefano
    Keymaster

    The wp registration works IF the custom registration forms uses the standard WP user creation functions, as it would AND the request contains a field named “newsletter” set to any value.

    If it’s not working it means you need to code the integration by hand.

    Stefano.

    Stefano
    Keymaster

    Hi, probably we’ll add a template engine, it would be easy and more flexible than define a new template language. Hope soon.

    Stefano.

    in reply to: 4 minutes to send #149632
    Stefano
    Keymaster

    Newsletter sends a batch of email every five minutes. Only tests are sent immediately. Amazon SES usually does not adds delays on delivery.

    Stefano.

    in reply to: Standard and user defined CSS in advanced options ? #149630
    Stefano
    Keymaster

    Those CSS are for subscription forms in your site frontend.

    Stefano.

    in reply to: WP users integration for usermeta #149628
    Stefano
    Keymaster

    We’re working on a filter where, via code, you can get the associated wp user and monipulate the neswsletter content. Probably with a scripting engine.

    Stefano.

    in reply to: Segment based on extra profile fields #149626
    Stefano
    Keymaster

    It’s planned, but it could be a problem with profile field, which are free text, that are not collected limiting the user input.

    Stefano.

    in reply to: New user #149624
    Stefano
    Keymaster

    The plugin already created a subscription page automatically, if you followed the welcome wizard. Now add, ad suggested in the wizard, a subscription widget. The plugin is already working, you can navigate between the admin page to twick your setup and follow the documentation in this site to get the most of Newsletter.

    Stefano.

    in reply to: Self-made newsletter form #148794
    Stefano
    Keymaster

    Check this page for more documentation on forms.

    Hand Coded Forms

    Stefano.

    in reply to: Add-ons updates #148147
    Stefano
    Keymaster

    Hi install the new addon manager you can find in your account page in this site. It requires a manual download and install. This is a requirements from WP.org.

    Stefano.

    in reply to: Locating created forms and updating details #147468
    Stefano
    Keymaster

    Hi, the standard generated form can be configured in the “form fields” panel, under the “list building” menu. If you want to create custom form you can use the shortcode described in our documentation page:

    Form Shortcodes

    Always in the documentation section there are explanations on how change the CSS and how to hand code forms for who need to have full control of the HTML.

    Stefano.

    Stefano
    Keymaster

    Hi, if you delete the plugin folder (wp-content/newsletter) no code of our plugin is executed so the 500 error cannot originate from our plugin.

    Stefano.

    in reply to: THRIVE ARQUITECT INTEGRATON PRE SALES QUESTION #147039
    Stefano
    Keymaster

    If you connect thrive with wp account (pay attention: local account or wordpress.com accounts?) you should be able to use our wp users integration to trabsform them as subscribers.

    Stefano.

    in reply to: Add WP Users fields to a Newsletter? #147036
    Stefano
    Keymaster

    Hi, you should ask a developer to code a simple plugin which, for each subscriber get the connected wp user (by the wp_user_id field), check the membership status and set a list on that subscriber.

    So you get a list where all the members in a specific condition are collected.

    Stefano.

    in reply to: Outlook enlarges images in newsletter #147034
    Stefano
    Keymaster

    Hi, the new image block let you to specify an image size. Since outlook it’s the only one email client in the world not using the css 2 specification, forcing the size should solve the problem (for example you can specify 600).

    We are working on a solution to set the image size when it is over 600px just for outlook.

    Stefano.

    in reply to: The newsletters plugin / Elementor (pro) #147032
    Stefano
    Keymaster

    Hi, we never integrated elementor pro. Could you give us some reference to this functionality of elementor?

    Stefano.

    in reply to: load js and css file on specify page #147029
    Stefano
    Keymaster

    Hi, we have not support for that right now, since there are people creating custom forms and we need to have the code always handy ready.

    But you can disable the css injection and inject it only on specific pages. As well you can dequeue the javascript and queue it on specific pages.

    Stefano.

    in reply to: Import subscribers to new site #147023
    Stefano
    Keymaster

    Probably there is a problem with the cron. But if you need to fully migrate the subscribers table (and the destination blog has an empty subscriber table), you should dump the wp_newsletter table from the first blog and report it on the second one.

    Can you share a screenshot of the page reporting that percentage?

    Stefano.

    in reply to: Check if a user clicked a button on newsletter #147021
    Stefano
    Keymaster

    Detailed link clicking are collected and reported using the reports add-on. if you need to know if a specific link was clicked by a specific user, you should look into the database, we have not a so detailed report (even if could be useful).

    it’s just a matter of check for a specific user or to start subsequent actions?

    Stefano.

    in reply to: Pagination/infinite load, bulk copy #147016
    Stefano
    Keymaster

    Hi, it’s not clear about your “bulk copy” request. What do you mean? About pagination, I’ll add it to the improvement list for archive add-on.

    Thank you, Stefano.

    in reply to: Edit Form? Where do i edit the form? #147015
    Stefano
    Keymaster

    Hi, under “list building” you have an entry to configure the form fields.

    More can be found in our documentation area to build forms with custom short-codes and other solutions.

    Stefano.

    in reply to: Template/theme changes not appearing after edits #147013
    Stefano
    Keymaster

    Hi, if you edited the original packaged theme, that is the file which is loaded. Check if you have a custom theme under wp-content/extensions/newsletter/emails/themes (where you should add your custom themes). Of course after an update all themes are reset to the packaged version.

    Stefano.

    in reply to: Do not send by plugin or provider error? #147011
    Stefano
    Keymaster

    If with “graph” you means images, we just send the newsletter text as you can see while composing. Maybe the provider is blocking the image loading from email clients. or your email client is blocking the media because it does not trust the originating domain.

    Stefano.

    in reply to: Capabilities for neswletter plugin #147009
    Stefano
    Keymaster

    Hi, we have not support for capabilities.

    Stefano.

    in reply to: Broken unsubscribe links! #146981
    Stefano
    Keymaster

    Hi, when you get the 404, which url is showing in the browser?

    Stefano.

    in reply to: What does the "Override Opt In" setting do? #144886
    Stefano
    Keymaster

    It enable the opt in specification at form level.
    Stefano.

    in reply to: landing page and change of subscriber list #144081
    Stefano
    Keymaster

    There is no way actually to remove from a list when they buy, but it’s a good idea, I’ll submit it to the team. There is a similar implementation on “rules by category” panel, we could extend the concept to the generic “buy” action.

    Stefano.

    in reply to: Multiple deleting of @mail.ru? #144080
    Stefano
    Keymaster

    Actually we have not multiple deletion, you should run a database query.

    Stefano.

    in reply to: Impossible to translate a Word "SAVE" #144078
    Stefano
    Keymaster

    Probably it’s a but, I’ll check it.

    Stefano.

    in reply to: Wrong language on "Save" button (From ITA to ENG). #142721
    Stefano
    Keymaster

    Try to switch the admin language to English to have the panel showing the labels in that language and to translate them.

    Stefano.

    in reply to: user-selected tags, tag-related newsletters? #141798
    Stefano
    Keymaster

    Hi, no we do not support per subscriber customized newsletters. With automated you can create some channels deciding which groups of contents one can subscribe.

    Stefano.

    in reply to: Aggiornamento del plugin Newsletter – WP Users Integration #141796
    Stefano
    Keymaster

    Ciao, installa l’addons manager dalla pagina account di questo sito e il problema si sistema.

    Stefano.

    Stefano
    Keymaster

    Hi, install the wp users integration you can find for free in your account page (or install our addons manager, from the account manager so you can then later install all free addons directly from your blog – see the newsletter addons panel).

    Check out the documentation page as well to better understand how to use the wp user integration addon.

    Thank you, Stefano.

    Stefano
    Keymaster

    Hi I really don’t know how that theme is creating the form and why it reverted, anyway the email field should not display such text, but something different. The “subscribe (to) our newsletter” is good for a form title, not for a field placeholder.

    Stefano.

    Stefano
    Keymaster

    The cookie seems correctly set, where I can find pages with the locked content?

    Stefano.

    Stefano
    Keymaster

    Hi I’ll check the problem, could be the cookie not correctly set.

    Stefano.

    in reply to: Captcha doesn't display #140062
    Stefano
    Keymaster

    Hi, the captcha is on a second step during the subscription, not in the form.

    Your version is anyway really old, you should upgrade.

    Stefano.

    in reply to: Download popup extension #140060
    Stefano
    Keymaster

    Hi, the popup addon is at end of its lifecycle, you can use the leads addon. You can find it on your account page in this site.

    Stefano.

    in reply to: Newsletter – WP Users Integration non fa aggiornare #140051
    Stefano
    Keymaster

    E’ necessario installare il nostro addons manager (da qualche settimana per rispettare alcune regole di wordpress). Lo trovi nella pagina account di questo sito.

    Stefano.

    in reply to: embed image into newsletter mail #140049
    Stefano
    Keymaster

    No, we actually do not support the embedding and the cid reference to attached images.

    Stefano.

    in reply to: Release woes after every second update (Google Übersetzung) #139057
    Stefano
    Keymaster

    Hi, can you explain that better? Are something related to the dedicated page regenerated on plugin update (if this is the case, it’s a bug).

    Stefano.

    in reply to: stop sending a newsletter #139056
    Stefano
    Keymaster

    Hi, edit it and use the “pause” button.

    Stefano.

    in reply to: Newsletter Premium Payment #138922
    Stefano
    Keymaster

    One time with ONE year of access to support and updated of the premium addons.

    Stefano.

    in reply to: Other Calendar Plugins #138920
    Stefano
    Keymaster

    Yes, I know, and I have a handful of line codes to integrate with that calendar solution. But the documentation lacks a bit and it’s not so easy to get out the correct information from that plugin. The problem is not the meta data but the correct query to extract events in the right order.

    Stefano.

    in reply to: auto import wordpress users #138918
    Stefano
    Keymaster

    You should install the wp users integration addon. Find it in your account page in this site or directly on addons panel in the Newsletter installation admin area.

    Stefano.

    in reply to: Sending Newsletters from list of Newsletters #138915
    Stefano
    Keymaster

    Edit the newsletter, reach the targeting panel (save and preview for the composer) and you have the send button on top of the configuration panels.

    Stefano.

    Stefano
    Keymaster

    Hi, we use the sender address set on Newsletter main settings. Check if you have an SMTP plugin installed and configured to overwrite the sender address.

    Stefano.

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