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confirmation url does not work on some emails

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  • May 26, 2018 at 3:50 pm #97346
    Anonymous
    Inactive

    I had reports that some users were finding that the confirmation url link 'did not work', so I added a special 'in case of difficulties view this email on line' link. I sent myself a test but when I clicked the special view online link (or any of the other view online links in the template ) the confirmation had no url attached, just the plain text; when I clickd the confirmation link in the email I received the link worked fine...

    BTW, is there any way to change the font of the confirmation link?

    May 26, 2018 at 7:56 pm #97386
    Stefano
    Keymaster

    Hi, the plain url is not always converted in an url by email client, you should always add a regular link made with the A html tag and then you can add the plain text version asking the user to copy ans paste it if the previous one does not work.

    Stefano

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