Home Forums Newsletter Plugin Support newsletter stuck on sending

Viewing 5 posts - 1 through 5 (of 5 total)
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  • #128670
    Aston Pottery
    Participant

    Hi my newsletter is stuck. I press send and it just says sent to zero of… (total number here). What’s wrong?

    #129071
    Aston Pottery
    Participant

    Do I need to to use an smtp? we have 18,000 subscribers. Will send in blue work?

    #129195
    Stefano
    Keymaster

    No, it’s a cron problem. Check the page https://www.thenewsletterplugin.com/documentation/newsletter-delivery-engine and setup an external cron call. You can check if the problem is the cron from the status panel.

    Did you make a test from that panel? The delivery is generally ok?

    Stefano.

    #275285
    David Flicek
    Participant

    I have s similar issues but it’s actually sending (at least I got my email) but the UI stays at 0, do I have to hit refresh or something or will that cause the process to stop?

    ok, i clicked around and when I went back to newsletters list it has it at 6% now .. so I guess that’s how you do it, first time sending live so didn’t know how it worked.

    #276570
    Stefano
    Keymaster

    Hi, the progress update is not live, you need to refresh. But the delivery happens in background. If it seems to be stuck the WP scheduler is not triggered, you can setup an external trigger:
    https://www.thenewsletterplugin.com/documentation/delivery-and-spam/newsletter-delivery-engine/

Viewing 5 posts - 1 through 5 (of 5 total)
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