Home Forums Newsletter Plugin Support Subscribers stay 'not confirmed'

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  • #95467
    Dikkedrol
    Participant

    So i’m using the double opt in.
    New subscribers get the emails, they can confirm their subscribtion, but in the subscribers list they stay not confirmed.

    I don’t know what is going wrong, any help?
    Thanks.

    Edit: Once a user unsubscribes, they also stay in the subscriberslist.

    • This topic was modified 4 years, 2 months ago by Dikkedrol. Reason: Extra information
    #95497
    FlashLight
    Participant

    I have exactly the same issue.

    when unconfirmed user clicks confirmation link it still stays unconfirmed, and URL redirects to subpage with generated code appended.

    Confirmation mail is sent, but user is still not confirmed. Unsubscription doesn’t work either.

    If I want to visit profile url, it again redirects to same subpage with generated code in the end.

    This GDPR and stuff is killing me. 🙁

    #95561
    Stefano
    Keymaster

    Hi, we’re checking that problem right now.

    #95573
    Stefano
    Keymaster

    Please update to 5.4.4.
    GDPR is killing us, too… but to the end I think it will produce better data processing behaviors.

    #95578
    Dikkedrol
    Participant

    Thanks Stefano, that did the trick for me!
    Everything is working like a charm now.

    Thanks again 🙂

    #95580
    FlashLight
    Participant

    Confirmation works for me too. Thank you very much

Viewing 6 posts - 1 through 6 (of 6 total)
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