Home Forums Newsletter Plugin Support email was not sent to new subscriber

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  • #322021
    emaildotiagodasilva
    Participant

    I installed the plugin and performed the email sending test in the configuration. All right, the email arrives.

    But when a new subscriber joins the list, they do not receive the subscription confirmation email.

    #322024
    Stefano
    Keymaster

    Hi, if the test is ok, the plugin can send emails from your site. When the confirmation email is not sent, probably it is dropped by your provider (spam filters). Try to change the subject and a bit the content of that email (see the Subscripton/Settings/Activation tab).

    If you kindly share you site address, I can do a test subscription to see if I receive the email.

    Have you checked the spam folder?

    #322026
    emaildotiagodasilva
    Participant

    Change the email text and also check the SPAN box. The email doesn’t arrive.

    This is the form.

    https://icttf.co/newsletter/

Viewing 3 posts - 1 through 3 (of 3 total)
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