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Priority Tickets support not working – why?

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  • October 26, 2016 at 12:42 pm #26638
    pikks
    Participant

    Hello,

    I bought the plugin and I have the priority ticket support system. However I wrote several tickets few days ago and still nobody answered.

    It looks like that the free forum questions are assessed much faster than the ticket support for paying customers.

    Please help
    Regards

    October 26, 2016 at 2:07 pm #26640
    Stefano
    Keymaster

    Hi, the ticket system is working, I’ll check you account and your tickets may be there were not notified problems.

    Stefano.

    October 26, 2016 at 2:31 pm #26643
    pikks
    Participant

    Thank you…

    another problem is here… I marked the checkbox “Notify me of follow-up replies via email” when I created this thread, but I was not notified about your reply.
    Nor even in the spam folder.

    February 2, 2017 at 10:39 am #29384
    pikks
    Participant

    Hi, I wrote to you a mail yesterday and a ticket today morning. Can you please take a look at ticket #29382 ?

    Thanks in advance

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