Database error

[DC12xd]

Hello,

I have installed the Newsletter plugin, but my customers will get this message 50% of the time:

‘’Database error. If you were saving a newsletter try a table upgrade from the status panel’’

Do you know what I can do about it? I already contacted Siteground (my server/hosting), but from their end it looks fine and there is no error in my database. Can you please help me with this problem?

Thanks!

[Stefano]

Hi, try to check in the status panel if your database is utf8mb4 and try an upgrade.

Otherwise it could be a database down.

[Domen Kovacic]

HI, didn’t want to open a new thread. I have the same issue on one of my shops. “Try tables upgrade” button didn’t help.
DB has utf8mb4 charset. Is there anything else I can try?

[kmlyn]

Hi,

I have the same issue! My log says:
[Column ‘user_id’ cannot be null]
INSERT INTO wp_newsletter_user_logs (ip, user_id, source, created, data) VALUES (‘XXX.XXX.XXX.XX’, NULL, ‘subscribe’, ‘1640711664’, ‘{\”list_1\”:null,\”status\”:null}’)

Please help!!
Thank you.

[tiffany31]

thanks , this is help me a lot

[revistaciencia]

I have the same issue, table upgrade didn’t help either. If somebody solve the problem please post here.

[Author]

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