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Viewing 6 posts - 1 through 6 (of 6 total)
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  • April 14, 2020 at 5:53 pm #249877
    DC12xd
    Participant

    Hello,

    I have installed the Newsletter plugin, but my customers will get this message 50% of the time:

    ‘’Database error. If you were saving a newsletter try a table upgrade from the status panel’’

    Do you know what I can do about it? I already contacted Siteground (my server/hosting), but from their end it looks fine and there is no error in my database. Can you please help me with this problem?

    Thanks!

    April 25, 2020 at 11:19 am #250754
    Stefano
    Keymaster

    Hi, try to check in the status panel if your database is utf8mb4 and try an upgrade.

    Otherwise it could be a database down.

    November 18, 2021 at 9:33 am #278378
    Domen Kovacic
    Participant

    HI, didn’t want to open a new thread. I have the same issue on one of my shops. “Try tables upgrade” button didn’t help.
    DB has utf8mb4 charset. Is there anything else I can try?

    December 29, 2021 at 10:42 am #280046
    kmlyn
    Participant

    Hi,

    I have the same issue! My log says:
    [Column ‘user_id’ cannot be null]
    INSERT INTO wp_newsletter_user_logs (ip, user_id, source, created, data) VALUES (‘XXX.XXX.XXX.XX’, NULL, ‘subscribe’, ‘1640711664’, ‘{\”list_1\”:null,\”status\”:null}’)

    Please help!!
    Thank you.

    January 10, 2022 at 8:38 pm #280338
    tiffany31
    Participant

    thanks , this is help me a lot

    February 11, 2022 at 10:00 pm #281946
    revistaciencia
    Participant

    I have the same issue, table upgrade didn’t help either. If somebody solve the problem please post here.

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