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August 19, 2021 at 2:47 pm in reply to: Technical Question: Link to unsubscribe from single Newsletterlist #274522StefanoKeymaster
Actually not, you should send the subscriber to the profile page to disable the lists he doesn’t want anymore.
StefanoKeymasterHi, that flow is too bit articulate to implement with our addons, even if it could be possible.
StefanoKeymasterHi I really don’t know what “Target map already exists” means, anyway subscribers or other data are not lost when you reinstall.
StefanoKeymasterHi, I have not a version of divi here to test, maybe they have a problem with WP 5.8, have you check for an update of divi?
StefanoKeymasterWith a specific layout or settings combination? We have not that problem in our test blogs.
StefanoKeymasterIf possible use the designer with Automated, not the old mash theme.
StefanoKeymasterIs out API addon installed?
StefanoKeymasterYou need to delete the table accessing your database. See here:
https://www.thenewsletterplugin.com/documentation/developers/backup-recovery/
StefanoKeymasterThe subscriber’s self-service panel can be accessed via a link available in the newsletters, there is not “form” that can be published in the site.
StefanoKeymasterYes, configure them on security panel.
StefanoKeymasterThere is an option “enabled” in the SMTP settings. If you use our smtp addon, just remove it.
StefanoKeymasterOr they are blocked by your server (hotlink protection) or by the email client.
StefanoKeymasterIs the sender set on Main setting is not respected or you have a plugin forcing it or the provider is forcing it to a different value.
StefanoKeymasterNo, APIs do no manage the referrer. I’ll set it on our fixes list.
StefanoKeymasterHi, with Automated addon you can send twice a day the latest published articles.
StefanoKeymasterHi, you should define the extra profile 1 on form fields panel and then use the advanced import addon in update mode. You can just set in the file the email and the extra field.
StefanoKeymasterNo, it’s not possible with the standard message, you can use the Autoresponder addon.
StefanoKeymasterHi, should be fixed on the latest version.
Thank you.StefanoKeymasterActually not, you should code a custom block able to extract the most read posts, which is not a default feature of WP, probably you have a custom theme or plugin tracking that.
StefanoKeymasterThank you for reporting!
StefanoKeymasterYou can have different welcome pages using the confirmation_url attribute:
https://www.thenewsletterplugin.com/documentation/subscription/subscription-form-shortcodes/StefanoKeymasterThe extra fields, if you used them, are usually limited to 250 chars.
May 27, 2021 at 4:38 pm in reply to: Multisite: Newsletter installed in main site, register from subsites? #272087StefanoKeymasterHi, we do not support multisite, even if the plugin, activated in a subsite, should working in that context.
StefanoKeymasterHi, we need to see a newsletter example with the unsubscribe list. Can you add test @ thenewsletterplugin . com as test subscriber and send a test?
StefanoKeymasterHi Marco, what do you mean? Newsletter is made to send an email to a list of subscribers.
StefanoKeymasterHave you tried the minimal form?
https://www.thenewsletterplugin.com/documentation/subscription/subscription-form-shortcodes/StefanoKeymasterHi, try to save the Newsletter main options and let me know if that solves the problem.
Thank you!
StefanoKeymasterHi, out plugin is at version 7.0.9, which plugin are you using?
StefanoKeymasterUsing offline ses you globally send emails from your blog with amazon, so even Newsletter will use automatically that service.
Our addon is a direct integration with amazon, adding the bounces and complaints checks.Note: since offline ses includes the amazon sdk, it could be in conflict with our addon which includes the amazon sdk as well. It strictly depends on how ossline ses is loading that component, we do our best to include it only when needed .
March 25, 2021 at 3:33 pm in reply to: How to create subcribtion forms to go to different lists #268882StefanoKeymasterYou can use the lists attribute in the outer shortcode.
March 25, 2021 at 3:22 pm in reply to: Extended Composer Blocks – Can I add custom posts to Lasts Posts block? #268877StefanoKeymasterHo, you need the CPTs block part of the extended composer blocks.
StefanoKeymasterHi, the reports addon has many more details, but for delivery debugging you can enable the log level to debug on main settings.
StefanoKeymasterNo, it’s not possible.
StefanoKeymasterYou should ask your hosting provider which limits it applies.
StefanoKeymasterYou should try to change the cron interval constant:
https://www.thenewsletterplugin.com/documentation/developers/dev-newsletter-constants/
StefanoKeymasterYou should use the lists for that.
StefanoKeymasterHi, the posts block just use the order in your blog, there is no way to have a different order, or you need to add as many blocks as the articles you want to include.
StefanoKeymasterOf course there are many tags you can use: https://www.thenewsletterplugin.com/documentation/newsletters/newsletter-tags/
StefanoKeymasterHi, we’re not able to reproduce that problem. are you using a multilanguage plugin?
StefanoKeymasterwp smtp is ok, if you have spam problem, you should ask the smtp provider to check for it.
StefanoKeymasteryou should play with CSS rules in your site or use the shotcodes to build a custom form:
https://www.thenewsletterplugin.com/documentation/subscription/subscription-form-shortcodes/
StefanoKeymasterHi, you should use our filter to inject a per customer link with custom code:
https://www.thenewsletterplugin.com/documentation/developers/dev-newsletter-hooks/
StefanoKeymasterHi, we’re not able to reproduce the problem, is it still present on latest version?
StefanoKeymasterThe woocommerce addon for newsletter can track the purchases and list the customer to related lists.
StefanoKeymasterYou can use widgets or our shortcodes.
https://www.thenewsletterplugin.com/documentation/subscription/subscription-form-shortcodes/StefanoKeymasterHi, if you use our advanced import addon, logs panel under status, you can find the reason for errors. For example the field separator is a common import problem.
StefanoKeymasterHi, probably it is an old newsletter which is not compatible with the composer.
StefanoKeymasterHi, actually I don’t know what is happening. It sounds like a system is surfing the unsubscribe links or like, massively in all your emails.
StefanoKeymasterHi, the message template is a pure HTML template configurable from the admin side, so you should be able to use one of those email themes.
StefanoKeymasterHi, there is a problem in your site or theme, since the privacy field is required and focusable by default.
StefanoKeymasterId mailkitchen provides and SMTP access you can send email with them adding to your blog an smpt plugin, for example.
StefanoKeymasterHi, if you use a delivery system integrated with one of our addons, the bounce management is automatic. Otherwise you can try the bounce addon but is more complex to configure and not as reliable as other professional systems.
StefanoKeymasterNo, we have not a integrated connection with ultimate membership. Of course if you use our WP Integration, all registered users can be accounted as subscribers.
March 25, 2021 at 3:02 pm in reply to: Advanced Import Manager addon: Reimporting an entire Newsletter CSV export? #268842StefanoKeymasterYou can reimport it in update mode updating only partially the fields and the matching field is of course the email address.
March 25, 2021 at 3:01 pm in reply to: Simple content: Text with image on left or right side #268840StefanoKeymasterHi, that is not easy, since on mobile it won’t later render correctly. Try to use the hero block.
March 25, 2021 at 2:59 pm in reply to: Post form action to wrong url (http instead of https) #268839StefanoKeymasterHi, check your WP main setting for the provided url or your wp-config.php which could have the url specified and forced with the wrong protocol.
StefanoKeymasterHi, you should play with CSS addind rules to your site to make the button and text field “display: block”.
March 25, 2021 at 2:57 pm in reply to: SUBSCRIBERS MAINTENANCE, no more field to add a list of emails to delete ? #268832StefanoKeymasterYou can use the advanced import addon (free).
StefanoKeymasterHi, only the delivery system can sen you back the ooo messages.
StefanoKeymasterHi, not it is not possible. Of course you can reach the “old” themes panel with the “legacy themes” link you can see when you start a new newsletter.
StefanoKeymasterHi, you can install one of the many SMTP plugins to integrate with amazon ses. If you use our addon, the integration is made using the amazon api with bounce detection.
March 25, 2021 at 2:50 pm in reply to: Can’t create account to get a free license key to install our free addons #268824StefanoKeymasterHi, since you’re already registered in this site, in the account page you can find the license and the link do get the addons manager.
StefanoKeymasterHi, actually background images are not supported.
(about moderation sometime akismet blocks topics without apparent reason, sorry)
StefanoKeymasterNewsletter stores the options on wp_options as every other plugin, and subscribers, newsletters, logs, …, on custom tables. So your publishing system is probably publishing even those custom tables.
StefanoKeymasterHi, if you have not an SMTP plugin or a plugin which modifies the way WP send emails, you should report that problem to your hosting provider.
StefanoKeymasterHi, can you share a screenshot? Please check in the main Newsletter settings is a dedicated page is set.
StefanoKeymasterPlease check on status panel if you can see any logs from the import addon. Let me know if there are entries n those files.
February 12, 2021 at 6:01 pm in reply to: New user problems: draft newsletter and no sending info #266716StefanoKeymasterAt bottom of page where you’re composing the newsletter, you can move to the targeting page and use the send button to start the delivery.
StefanoKeymasterHi, it sounds like your blog has a block at firewall level when connecting to http://www.thenewsletterplugin.com. Ask the provider to check, if possible. Let me know!
StefanoKeymasterIn you staging env. probably you create a channel with the old classic theme. If that is not the case, please open a support ticket so a person can take care of you issue.
Thanks!
StefanoKeymasterStefanoKeymasterHi, could you share a screenshot? Thanks!
January 26, 2021 at 11:45 am in reply to: Sending an email is taking more than 1 second, rather slow. #265851StefanoKeymasterThat time depends on your mailing system (in the webserver or the external service if you use an SMTP), changing the PHP ram has no effects (and giving to every single PHP process 4G of ram is not a good idea).
StefanoKeymasterYou can enable it on subscription configuration panel.
StefanoKeymasterAs the href attribute of a link.
January 25, 2021 at 8:44 am in reply to: composer not saving changes to a newsletter anymore after duplication #265686StefanoKeymasterHi, there are not bugs that we can reproduce on our side. Let us know if the problem persist even on latest version.
January 25, 2021 at 8:43 am in reply to: Allowed Roles > General Settings>Advanced settinger #265685StefanoKeymasterHi, that allows access to all functionalities with exception for (usually one time) administration configuration (SMTP, Company info, …)
StefanoKeymasterHi, check your wordpress main setting, probably it has the http:// version of your blog url.
January 25, 2021 at 8:40 am in reply to: Can’t find your ticket system, can’t find invoice on my account #265680StefanoKeymasterHi, invoices can be download from the account page.
StefanoKeymasterHi, you can renew the licence from your account page. Reminders are sent near the expiration date.
StefanoKeymasterAbout the undefined index, is reported even the line of code? About opcache, someone configured it in an aggressive mode, the provider can change that setting. Again, the latin1 database is a very old encoding, ask the provider to migrate it to utf8mb4 enconding.
StefanoKeymasterHi, if you’re referring to the image block, the align will be available on next version.
StefanoKeymasterThe redirect is always sent back, so for the first question there is not an option. About custom forms which redirect to different pages, check out the shortcodes attributes here https://www.thenewsletterplugin.com/documentation/subscription/subscription-form-shortcodes/ (confirmation_url).
StefanoKeymasterHi, on main settings, set the newsletter page as “unstyled”, save, and you should see a button to recreate it. Or create a page, add the [ newsletter ] shortcode in its content and use it as dedicated page on main settings panel.
StefanoKeymasterHi, if you use woocommerce, you need our woocommerce addon (it’s a premium addon).
January 25, 2021 at 8:32 am in reply to: Newsletter signup option not showing on registration page #265669StefanoKeymasterHi, install our integration for buddypress, https://wordpress.org/plugins/newsletter-buddypress/. If you use a membership plugin you can try to add to their signup page a checkbox named “newsletter” and install our wp users integration addon to intercept the registration.
StefanoKeymasterHi, if you use wpml or polylang, you can use the standard form and translate the single labels from the subscription fields panel. You can even use our shortcodes to create forms: https://www.thenewsletterplugin.com/documentation/subscription/subscription-form-shortcodes/
January 7, 2021 at 8:41 pm in reply to: Can’t find your ticket system, can’t find invoice on my account #264725StefanoKeymasterHi, see my email at your address (the one you use with the account “yesweb”) with details of your third account associated with the license.
Stefano.
StefanoKeymasterHi,use the advanced import extension (see the addons panel) ot the basic import feature of the plugin.
StefanoKeymasterHi, no, it’s sent only once.
StefanoKeymasterHi, in Automated you can use the same blocks used on standard newsletter (the posts block has more options under the Automated context), so, yes, you can use them.
StefanoKeymasterHi, all email sent by Newsletter (activation and welcome which are transaction and campaign, which are marketing) are sent via Amazon, but we do not redirect other emails sent from your blog via Amazon.
December 12, 2020 at 12:12 pm in reply to: Subscribers are not getting new blog notification #263523StefanoKeymasterNewsletter is made to send mail marketing campaigns, it does not sent blog updates. But using the Automated addon you can create an automatic newsletter channel (or more than one).
StefanoKeymasterThe unsubscribe link can be created with a text block, adding a regular link with the destination {unsubscription_confirm_url} (it’s a tag which is then replaced by Newsletter).
StefanoKeymasterSee in that page:
https://www.thenewsletterplugin.com/documentation/subscription/newsletter-forms/
how to name the fields to be added on a form. Ignore the first part where is explained how to store the custom form, check only the part with the HTML fields explanation.
StefanoKeymasterYou should change the form styles.
https://www.thenewsletterplugin.com/documentation/customization/subscription-forms-style/
StefanoKeymasterYou should try to get that list from your ecommerce system and then import it wit Advanced Import Addon. We have not an automatic option for that (even if a coder could program it probably).
StefanoKeymasterYes.
StefanoKeymasterHere you can find more about Autoresponder:
https://www.thenewsletterplugin.com/documentation/addons/extended-features/autoresponder-extension/
Stefano.
December 12, 2020 at 12:04 pm in reply to: Can a newsletter’s contents be put into a Page or Post? #263513StefanoKeymasterNo, it’s not possible (a newsletter is a full and complete HTML page), but you can publish them with our Archive addon.
December 12, 2020 at 12:02 pm in reply to: Getting over the hump… getting the Amazon SES addon to work #263512StefanoKeymasterHi, please use the support tickets to get support for our addons (this messa was marked as spam… sorry for this delay).
You should not send email as xxxxx@gmail.com with amazon ses, since the gmail domain is controlled by google. You should use your won domain and verify the email address you want to use. It’s likely that Amazon do not support sender with @gmail.com as domain.
December 12, 2020 at 11:59 am in reply to: New Post (CPT) Published Notification – Immeidately upon publishing #263510StefanoKeymasterHi, we have not support for immediate newsletter generation and delivery (upon post/cpt publishing).
StefanoKeymasterHi, it’s not possible there is no support for the admin notifications customization.
December 12, 2020 at 11:58 am in reply to: Use Extra Profile Fields as Tags in Newsletters Messages #263508StefanoKeymasterMore about tags here:
https://www.thenewsletterplugin.com/documentation/newsletters/newsletter-tags/
StefanoKeymasterE’ pssibile utilizzare l’addon Autoresponder.
https://www.thenewsletterplugin.com/documentation/addons/extended-features/autoresponder-extension/
StefanoKeymasterCheck out this page if it is of help, if not just write me again here so we can add more documentation.
StefanoKeymasterHi without see the site is not easy to understand the problem. The page used by Newsletter is a regular WP page, maybe you need to adjust the layout in that page with you theme options.
StefanoKeymasterYes, it’s possible, you can find more about Autoresponder here:
https://www.thenewsletterplugin.com/documentation/addons/extended-features/autoresponder-extension/
StefanoKeymasterSince we use the mailing library provided with WP, it should work.
StefanoKeymasterProbably you’re using an SMTP plugin which forces the sender email address, or your provider is forcing it. Try to check those two possibilities.
StefanoKeymasterYou can try to change the NEWSLETTER_CRON_INTERVAL:
https://www.thenewsletterplugin.com/documentation/developers/dev-newsletter-constants/
StefanoKeymasterNo, we do not change the default WP email behavior, you can use an SMTP plugin or like.
StefanoKeymasterHi, can you share your site address to try a subscription and check the subscription form?
December 12, 2020 at 11:48 am in reply to: ‘Save’ & ‘Reset’ buttons on ‘Messages Template’ page lead to 404 error #263493StefanoKeymasterHi, probably you have mod_security active in your web hosting: ask the provider to try to disable it.
December 12, 2020 at 11:46 am in reply to: FAILED (unserialize(): Error at offset 0 of 6 bytes) #263491StefanoKeymasterHi, we need to know more about this error. Where is it shown?
StefanoKeymasterIn this case you should simply change the links with bit.ly, for example or using the UTM by google analytics which lets you to collect aggragtes.
Stefano.
December 12, 2020 at 11:25 am in reply to: After update to 7.0.0 can not edit on Responsive Drag & Drop Composer #263489StefanoKeymasterHi, there were not changes in the composer with version 7.0.0. Where are you experiencing problem? While editing regular newsletter or in one of our addon?
StefanoKeymasterHi, that is impossible, our plugin cannot delete itself and, anyway, the database is not touched during the update process. So all your data and subscribers is still theme, of course if you have not some kind of blog reset procedure which for sure is not part of WordPress or Newsletter.
Please, check your database, or ask a technician to check it for you, and look for “newsletter_*” tables. There you can find all your data. If those tables are not there you should definitively check what happened in your blog.
You can install Newsletter again, and it will show you the data store into your database.
StefanoKeymasterHi, the screenshot is not visible.
December 9, 2020 at 8:07 am in reply to: Plugin gives fatal errors during install and initial setup; widgets not working #263255StefanoKeymasterProbably I answered in another forum, anyway the problem is in this file (not by us):
class-wpm-newsletter.php
December 7, 2020 at 4:53 pm in reply to: The latest Ver 6.9.1 is conflicting with WP Multilang on newsletter_user_subscr #263171StefanoKeymasterHi, you should change the code
$data[‘profile_20’] = wpm_get_language();
to
$data->profile_20 = wpm_get_language();
November 26, 2020 at 8:05 am in reply to: add-on events calendar in newsletter change language and automated newsletter #262498StefanoKeymasterHi automated should work with the event block, what precisely is not working? Probably is just a matter to implement the correct behavior on our side!
November 25, 2020 at 2:39 pm in reply to: add-on events calendar in newsletter change language and automated newsletter #262473StefanoKeymasterHi, update to version 6.9.9 there was a problem affecting the buttons on some blocks.
StefanoKeymasterHi, it seems a form is configured specifying a list with the wrong ID. Can you show me the shortcode used?
StefanoKeymasterHi, it already works in that way using the tag {unsubscription_confirm_url}.
Insert it as a link in your newsletters.
November 23, 2020 at 10:21 am in reply to: Test or send show error PHPMailer function error! #262351StefanoKeymasterHi, the provide did not install the ctype module on PHP, ask them to add it.
StefanoKeymasterHi, install out advanced import plugin, it’s free, and you can import event he bounces.
Thank you, Stefano.
November 22, 2020 at 5:53 pm in reply to: Newsletter plugin is not compatible with paid membership pro plugin #262316StefanoKeymasterWhat do you mean with “not compatible”? Which kind of “compatibility” are you looking for?
StefanoKeymasterDal tuo tipo di errore, pare ci sia un “output” prima di saltare al link tracciato, ma non riesco proprio a ricrearlo.
StefanoKeymasterCiao, sto cercando di replicare lato mio questo problema. Noto che il link tracciante (puoi sempre disabilitare il tracciamento quando mandi una mail, ovviamente prima di mandarla), ha come prefisso /newsletter/ come se il sito fosse stato installato in una sottocartella, o forse hai un blog in una sottocartella per gestire la newsletter?
StefanoKeymasterHi, you can renew from your account page in this site.
StefanoKeymasterHi, Newsletter uses the sender you set on its main options. But your SMTP plugin could override it or it could be change by your provider. Maybe the sender you’re using has not its own mailbox and your provider does not allow to use a different address than the one used to autheticate.
October 31, 2020 at 4:16 pm in reply to: Why the subscription doesn’t required the details I asked from new subscribers? #261181StefanoKeymasterHi, could you provide an url where we can see the subscription form? Has it been added with our short code?
October 31, 2020 at 4:15 pm in reply to: I would like to pay through international circuits. #261180StefanoKeymasterYou can use paypal. Anyway your card details are not shared with us, the payment is via Stripe.
StefanoKeymasterHi, this kind of feature i think is available with an addon of woocommerce directly.
October 19, 2020 at 2:43 pm in reply to: Change subscriber profile – There has been a critical error on your website #260062StefanoKeymasterHi, can you find out more about that error? for example you can have some information in the server error log or, with the last version of WP, an emould could have been sent to the administrator.
StefanoKeymasterPlease check version 6.9.2, should solve the problem.
October 16, 2020 at 11:10 pm in reply to: The latest Ver 6.9.1 is conflicting with WP Multilang on newsletter_user_subscr #260006StefanoKeymasterLooking at our documentation the subscriber should be an object, https://www.thenewsletterplugin.com/documentation/developers/dev-newsletter-hooks/, but I suspect there were an error somewhere and it was passed on as an array.
October 16, 2020 at 11:08 pm in reply to: The latest Ver 6.9.1 is conflicting with WP Multilang on newsletter_user_subscr #260005StefanoKeymasterUhm, it seems we changed a parameter passed with an action/filter call from an array to an object. I’ll look into it.
Ask the developers to check if the received subscriber is an array or an object and act consequently.StefanoKeymasterIt sounds like a database error, have you checked the Newsletter logs?
StefanoKeymasterNo, they run sequentially.
StefanoKeymasterHi, if you’re using automated you should have a license and so you can install the reports addon which gives you more information.
Or are you already using reports?
StefanoKeymasterIf you cannot update, being that option the default behavior or WP, probably your site is configure to disable the updates. Try to reach out who manage your site.
Stefano.
StefanoKeymasterThe limit you set depends on your provider, ask them how many email you can send per hour. The max speed reported is the capability of your server.
September 26, 2020 at 2:51 pm in reply to: Error test e-mail: call_user_func_array() expects parameter 1 to be a valid call #259112StefanoKeymasterAnyway, that error could not be the problem you face about mail delivery. That error may block the email deliver or may not. You should even ask the provider if there are blocks on their mailing system.
September 26, 2020 at 2:49 pm in reply to: Error test e-mail: call_user_func_array() expects parameter 1 to be a valid call #259111StefanoKeymasterHi, probably there is the plugin “AKTT” (I don’t know what it is) which is not using correctly the WP functions. You should report them that error.
StefanoKeymasterThe subscriber list is empty? Is there any filter applied?
September 15, 2020 at 2:31 pm in reply to: unable to send: This URL has been blocked. Error Code: 4722 #258604StefanoKeymasterHi, report that to your provider, that is a block at server level (or a security plugin).
Stefano.
September 4, 2020 at 6:53 am in reply to: Unable to translate the validation “Please fill out this field” using WPML #257992StefanoKeymasterHi, the form messages are from your browser, being the subscription form am HTML5 form. It’s the browser which shows the message in the user language.
Stefano.
StefanoKeymasterThe raw code can be found on form field configuration panel. You can left out the javascript (actually we plan to remove it in favor of pure html 5 validation).
Stefano.
StefanoKeymasterHi, download the package from the account page to see the latest changelog.
Stefano.
StefanoKeymasterHi, the subject is on top of the page, or, in some cases, in the targeting panel.
August 5, 2020 at 8:41 am in reply to: Incompatibility between Newsletter and WP Better Emails plugins #256653StefanoKeymasterHi, ask the wp better email developer to not apply the text to html conversion on email which are already html.
Stefano.
StefanoKeymasterHi, tickets are under the “support” menu. Can you share a screenshot of the outlook problem? The image is not visibile.
StefanoKeymasterSomething reported in the status panel? Or on top of administrative panels?
StefanoKeymasterDKIM is a signature for emails which is made using a couple of key and one key must be exposed in your DNS. We do not manage that kind of signature, but your provider could add it to outgoing emails.
Stefano.
StefanoKeymasterHi, the message you’re referring to is the admin notification, you can remove your address from the subscription configuration page. It is not sent to subscribers.
The welcome message, which can be configured in the subscription configuration page is sent to your subscribers and it uses the message template you can define on the “message template page”.Stefano.
StefanoKeymasterHi, yes that short code has a bug. Already fixed and under testing for the next release (a couple of days).
StefanoKeymasterHi, there are no limits in the plugin, so if you address to all your subscribers all should be enlisted. Please be sure you imported the subscribers as confirmed.
StefanoKeymasterAlmost surely is a safety module in the server or a security plugin, blocking the actions.
Stefano.
StefanoKeymasterHi all links generated by tag bring the user to the Newsletter dedicated page, which should contain only the [newsletter] shortcode.
https://www.thenewsletterplugin.com/documentation/installation/newsletter-configuration/
July 16, 2020 at 11:09 am in reply to: Add multiple choices to the “Standard Newsletter” dropdown in statistics #255907StefanoKeymasterActually none, that classification is for automated and autoresponder.
Stefano.
July 16, 2020 at 10:01 am in reply to: Bad Request – Invalid URL HTTP Error 400. The request URL is invalid #255902StefanoKeymasterHi, are you using polylang?
StefanoKeymasterHi, if you can add a field in your registration form probably with our wp user registration addon you can register the subscription as well. See our documentation of that addon.
StefanoKeymasterCiao, devi chiedere al provider di passare a PHP 7.4, come raccomandato da wordpress.org.
StefanoKeymasterThat notice cannot be removed. If you have that addon you probably purchased it in the past, it has never been free. If you don’t need it, just uninstall it.
Stefano.
StefanoKeymasterhi, that is not a domain name, the blog is reporting an ip address as domain. That error problem probably is a block or misconfiguration, you should ask the provider.
StefanoKeymasterCheck on status panel if there are cron problem reported.
July 1, 2020 at 1:33 pm in reply to: Edited Newsletter dedicated page – how to come back to basic settings? #254787StefanoKeymasterHi, jsut empty it and add only the [newsletter] shortcode as is.
June 24, 2020 at 9:05 am in reply to: Silly question : does this newsletter-plugin can work beside mailpoet ? #254234StefanoKeymasterReally I don’t know. Let me know about your finding, BTW.
StefanoKeymasterHi, move to the main setting. Change the dedicated page to “unstyled page”. Save. You then have a button to regenerate the page.
Stefano.
June 23, 2020 at 12:03 pm in reply to: Newsletter Integration with an outside email service. #254177StefanoKeymasterThe external mailing services we refer are integrated to deliver the emails you create with Newsletter. All them offers the SMTP if you want to try them without or addons (but the bounce management and the more performant delivering via API won’t be available).
Yes, they are paid services. If you can deliver emails from your hosting, you don’t need to pay an external service.
Stefano.
StefanoKeymasterHi, that is correct the browser has the built in validation and shows messages in the user language directly.
Stefano.
StefanoKeymasterHi, you have a multilanguage plugin, change to all language in the wp topbar.
StefanoKeymasterNo, the license is only for updates.
June 12, 2020 at 9:43 am in reply to: Users subscribed to more than 1 category – will the receive multiple emails? #253614StefanoKeymasterHi, it depends on your setup… we have not connection between post categories and lists.
June 12, 2020 at 9:41 am in reply to: I use Newsletter plugin. I like it but I have a problem #253613StefanoKeymasterHi, ask your provider, that is a delivery system problem.
Stefano.
StefanoKeymasterHi, if you have that error, probably you’re logged in as an editor and not an administrator?
That link should lead you to the addons page.Stefano.
StefanoKeymasterHi, which link is leading you to that error page? A Link in the posts block?
About the advanced composer blocks, yes, we have a block which extracts the CPT but be aware that a CPT is basically only a title, text and image, a generic block cannot know the full nature of a CPT and display its metadata.
Stefano.
StefanoKeymasterNewsletter uses wp_mail() out of the box, you can use any plugin which change the delivery method in WP.
Stefano.
StefanoKeymasterHi, it will be added to next release.
Thank you, Stefano.
StefanoKeymasterHi, in the subscriber management page you can filter by list.
Stefano.
StefanoKeymasterHi, we do not support external systems lists by now.
StefanoKeymasterOf course, without the cookie the user cannot be recognized, is like to enter a site from another browser: you need to login again.
StefanoKeymasterHi, it not possible we have not such fine grained configuration.
StefanoKeymasterHi, the dedicated page MUST contains ONLY the [newsletter] shortcode without any other parameter. If you use in that page other shortcodes, for example [newsletter_form] the messages cannot be displayed.
[newsletter_form] can be used in landing pages for example.
StefanoKeymasterHi, translation of texts shown to the subscribers are all translatable from the administration panels. Translation of the admin side, is by the WP community: is there the problem?
StefanoKeymasterHi, as the function name said, that is something related to mailchimp, the mail marketing service at mailchimp.com, it is something we are NOT integrated with. Maybe in your blog some kind of customization has been made. Have you asked who configured your blog? Or the theme author?
StefanoKeymasterHi, that’s weird, titles and images should be visible. At least the titles should be there can you share a screenshot? Are you using the composer or a theme?
StefanoKeymasterHi, mailchimp error? Are you sure the form is related to our plugin?
StefanoKeymasterHi, URLs in that widget are wrongly composed BUT we have not such a widget hence is something created by the theme developer or someone else.
Stefano.
May 17, 2020 at 2:04 pm in reply to: Email sender not the same as set in ‘Sender email address’ #252150StefanoKeymasterHi I don’t whink gmail, which is a personal mailbox, allows to send emails with a different sender email.
StefanoKeymasterIn more detail, check the optin shortcode attribute to be used on different form.
StefanoKeymasterCheck out the opt-in option:
https://www.thenewsletterplugin.com/documentation/subscription/subscription/StefanoKeymasterMost of that can be implemented with automated addon.
StefanoKeymasterA dedicated server means not so much, it depends on the server, on the speed you expect and so on. So, just try, there is not an answer.
StefanoKeymasterThose themes are for automated channels created using the classic theme system. If you use the new composer, you can create the theme using the available blocks.
Stefano.
May 5, 2020 at 8:53 am in reply to: sign up does not complete – https://www.domain.com/?na=s #251367StefanoKeymasterHi, the cron is not related to the signup. If the signup freezes, probably your mailing system is vert slow. Try a test from the status panel.
The cron manager can execute the jobs, and it’s ok, the problem there is the missing automatic execution. Check the suggested link on the status panel to add an external trigger.
Stefano.
StefanoKeymasterHi,when you get that error there should be even a link to this page which explain the reason:
https://www.thenewsletterplugin.com/documentation/delivery-and-spam/email-sending-issues/
Try to ask your provider.
Stefano.
May 2, 2020 at 6:07 pm in reply to: Email are only being sent if manually triggered from the dashboard #251230StefanoKeymasterHi, this sounds like a “random” delivery problem. Can you share with me the site address to make a test?
And if possible, enter the main setting panel and set the log level to debug, so we can have more information about the internal plugin actions in the status panel.Stefano.
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