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Viewing 200 posts - 601 through 800 (of 3,939 total)
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  • Stefano
    Keymaster

    We need to modify the admin email, I’ll put it on the features list.

    Thank you, Stefano.

    in reply to: Send welcome message based on list #103639
    Stefano
    Keymaster

    We have a number of requests for those feature, it is planned after the release with support of WPML and Polylang.

    You cannot customize the welcome email, but you can customize the welcome page setting in the [newsletter_form] shortcode the attribute confirmation_url for an alternative confirmation/welcome page. Seeat the end of this documentation page: https://www.thenewsletterplugin.com/documentation/subscription-form-shortcodes

    Stefano.

    in reply to: Profile appears twice #103636
    Stefano
    Keymaster

    Hi Jaques, we need to see how the dedicated page is configured and how the user profile setting has been compiled to be of help. Can you share screenshots of the page you reported which page is? Is the page set ad dedicated page on main settings? That page contains the [newsletter] shortcode? Are there warnings on the admin side?

    When I subscribe your blog, I end to the page

    https://juergen-christ.de/newsletter-10__trashed/?nm=confirmation&nk=4-90889c3aab

    which is probably the dedicated page set on main settings and which has been trashed. If you’re running newsletter 5.5.1 (which version is installed) you should have a notice about that page not being correctly configured.

    Stefano.

    in reply to: How to set up RSS with all blog text in the email? #103631
    Stefano
    Keymaster

    There is not such feature in the free plugin. You can check our automated extension which generated automatically newsletter on a scheduled plan with the latest blog content.

    Stefano.

    Stefano
    Keymaster

    A not about premium license. There is not a plugin to purchase, the plugin is totally free. What can be purchased are extensions for who need more features.

    Stefano.

    Stefano
    Keymaster

    Hi, are you sure the plugin has bugs and it’s not a configuration problem in your blog? About the double profile edit the page where the profile is appearing twice, what’s inside?

    And in the subscriber profile configuration panel, what’s configured? Have you changed the defaults? Which is the site where I can try to subscribe and edit my profile?

    If you provide more information we can help.

    What do you mean with “is not possible to edit the text of a newsletter”? Are you using the composer or a theme? since there are tons of users composing and sending newsletters and we have not bugs like yours reported, it could be a conflict with a third party plugin. Again, to check problem like that we need at least a screenshot or a clear description, step by step on how to reproduce the problem.

    Stefano.

    Stefano
    Keymaster

    Hi, we can add an option to hide the message, but you cannot send a newsletter manually, the scheduler is needed.

    Stefano.

    in reply to: How do I actually SEND the newly created Newsletter? #103205
    Stefano
    Keymaster

    When you’re in the detail panel where you have the targeting options there is the send button on top of the page. Edit the newsletter to enter the details panel.

    Stefano.

    Stefano
    Keymaster

    Yes, set it on the newsletter targeting panel.

    Newsletter Targeting

    Stefano.

    in reply to: Drag & Drop not working #102822
    Stefano
    Keymaster

    Hi, probably is a conflict with a new or updated plugin or theme installed in your blog. The only way to discover the problem is with a debugger. I can check it for you, just contact me privately at @thenewsletterplugin.com">stefano@thenewsletterplugin.com.

    Stefano.

    in reply to: Exclude some domains from rewriting urls as tracked #102821
    Stefano
    Keymaster

    Actually not there is no way to exclude domains from url rewriting.

    Stefano.

    in reply to: Unable to make the privacy policy as a link #102598
    Stefano
    Keymaster

    Can you check the privacy settings on subscription fields and translations panel? Check if the link is there and the option set to be linked.

    Stefano.

    in reply to: No profile form, unsubscribe not working too #102502
    Stefano
    Keymaster

    Hi, what’s the content of this page when opened in the WP editor?

    http://poznajpana.pl/newsletter/?nm=profile&nk=250-d8ac8a55eb

    Does it contains the [newsletter] shortcode (exactly [newsletter])?

    Stefano.

    Stefano
    Keymaster

    Hi, no we have not an url for that. But if a logged in user enter a page with the [newsletter_profile] shortcode, if he’s a subscriber, he should see the profile and hence the export link.
    But no other data can be exported than the one of the subscriber.

    WP has a new export tool for regular users, I don’t know if there is a link on their profile page we’ll start the integration work on next weeks.

    Stefano.

    in reply to: Contact Form 7 Integration #102498
    Stefano
    Keymaster

    Yes, that is exactly the process. Newsletter subscribes the contact just before CF7 sends the contact email. The subscription is the regular subscription process of Newsletter.

    For each CF7 form you can configure how Newsletter should intercept and manage the collected data. The only modification required, if desired, is to add the subscription checkbox in the CF7 form (see the documentation on this site for more details).

    Stefano.

    in reply to: Shows the servername in the Newsletter #102262
    Stefano
    Keymaster

    The sender address and name are configured on Newsletter main settings, may be you need to change them there. But it’s correct what google shows, that means you provider did not setup the reverse DNS entry for your domain.

    Stefano.

    in reply to: No profile form, unsubscribe not working too #102139
    Stefano
    Keymaster

    Can you copy here a link to a subscriber profile? Just to check if the URL is formally correct.

    Stefano.

    Stefano
    Keymaster

    Trigger is externally. Check our documentation page about the delivery engine and ask support to your provider to setup an external trigger. Probably your blog has not much traffic, or the cache is blocking the scheduler or the provider does not allow “autocalls”.

    Our documentation has few examples you can bring to your provider attention to solve that problem.

    Stefano.

    in reply to: Newsletter seeing old Server after migration #102096
    Stefano
    Keymaster

    No, it’s a DNS problem. Your new server is still resolving your domain to the old server. Forget the status panel for a couple of days and probably everything will be fine after 48 hours. If the problem persists you should ask the provider is the server is using an update DNS server.

    Stefano.

    Stefano
    Keymaster

    Ok, save Newsletter main option to refresh the version cache and then you should have an updated notice on your plugin panel.

    Stefano.

    Stefano
    Keymaster

    No, my tip won’t work, there is an error in the code (or better the code generates a warning if you have the wordpress debug mode active). I’ll fix it and publish an updated version.

    Stefano.

    Stefano
    Keymaster

    Hi try to save the leads options I’m checking while there is not a check on that possible missing setting.

    Stefano.

    in reply to: import csv list #101922
    Stefano
    Keymaster

    Export and import are not designed for backup. To migrate your subscriber you need to migrate the whole wp_newsletter table.

    Stefano.

    in reply to: Undefined Variables… #101920
    Stefano
    Keymaster

    Hi, thank you for reporting (lately with PHP 7 and nginx there are few notice that are no more shown, I need to discover why…). I’m addressing all the newsletter related warnings and notices, will be fixed on next release.

    On production system with PHP set for production al those notice are anyway suppressed.

    Stefano.

    in reply to: How to remove and add gaps of form #101608
    Stefano
    Keymaster

    Hi I don’t understand what you mean with gaps… can you explain me better your issue?

    Thank you, Stefano.

    in reply to: Submit-button #101606
    Stefano
    Keymaster

    Here you can find few ideas:

    Form Style


    Stefano.

    Stefano
    Keymaster

    This is for sure a theme filter which changed the_excerpt() function. We try to not use anymore the native wp functions because they too often are manipulated by themes, but we have not completed that migration on all our newsletter themes.

    Stefano.

    Stefano
    Keymaster

    That is a plugin which inject the menu on content generated by newsletter, is not out plugin adding that menu. Try to find which is the plugin doing that (could be the theme as well).

    Let me know which is causing that problem, we can try to find fix or help the author to fix that behavior.

    Stefano.

    Stefano
    Keymaster

    Probably you have a 403 and this is the mod_security of apache (or a security plugin) which sees you’re save a full html and blocks that operation. Ask the provider to disable mod_security for the wp-admin folder.

    Stefano.

    in reply to: How to change to spanish… #101490
    Stefano
    Keymaster

    check the form fields and translations panel.

    Stefano.

    in reply to: How to disable Newsletter CRON check #100862
    Stefano
    Keymaster

    The check on status panel? Or the notification you see on top on admin pages?
    If you see the notification it means the external trigger is not working correctly.

    Stefano.

    in reply to: How to confirm subscribers #100781
    Stefano
    Keymaster

    Hi, the confirmation is automatic of course. have you the latest version of Newsletter installed? Just to know where to look for possible problems.

    Stefano.

    Stefano
    Keymaster

    Maybe the rest api can be useful, it depends on your specific needs.

    Newsletter REST API

    Stefano.

    in reply to: Test gives error but sending works #100525
    Stefano
    Keymaster

    You get failed but the email is delivered? Failed comes from the mail function on wordpress, it’s strange to have that result if the email is actually delivered.

    Are you using an SMTP plugin?

    Stefano.

    in reply to: GDPR rules – limited private data storage time #100518
    Stefano
    Keymaster

    On subscriber management panel you can delete inactive subscribers. Pay attention that GDPR ask to determine the time spam OR the rules you put in place to decide the data retention. If a subscriber continues to interact with you, deleting his data after 3 years, could not be the best choice for your business.

    More here: https://www.thenewsletterplugin.com/gdpr-deleting-obsolete-subscribers

    Stefano.

    in reply to: Undefined variable: r #100446
    Stefano
    Keymaster

    Hi, it’s a warning that will be fixed on next release. Check if your blog is in debug mode on wp-config.php and set it not to be in debug mode:

    define (‘WP_DEBUG’, false);

    Stefano.

    in reply to: Info mail on confirmation #100257
    Stefano
    Keymaster

    Yes, see the subscription configuration panel.

    Stefano.

    in reply to: Widget setup issues #100086
    Stefano
    Keymaster

    They are used when you have more than one list and you want display them as a drop down control instead of a group of checkboxes.

    Stefano.

    in reply to: Prove the double optin #99757
    Stefano
    Keymaster

    If the subscriber is confirmed it can only happens if he confirmed, so this is a proof.

    Stefano.

    in reply to: {unsubscription_url} not redirecting correctly #99755
    Stefano
    Keymaster

    Hi, could you check what’s inside your newsletter dedicated page (see the plugin main settings) and if there you can see only the shortcode [newsletter]?

    Thank you, Stefano.

    Stefano
    Keymaster

    Hi, an error 500 is logged in your server error log. If you can get it we can find which could be the problem.

    Thank you, Stefano.

    in reply to: Filter #99478
    Stefano
    Keymaster

    Yes, we have not filter on extra profile fields.

    Stefano.

    in reply to: Newsletter Plugin not compatible with Captain Forms #99174
    Stefano
    Keymaster

    Hi, that is really strange since the newsletter plugin DOES not change the behavior of wordpress mailing at all.

    We try to check. Is that plugin free?

    Stefano.

    Stefano
    Keymaster

    You can try to use our free extension “wp users integration”, probably it will work out-of-box in your case.

    See the extension panel of The Newsletter plugin.

    Stefano.

    in reply to: Edit "{profile_form}" #99168
    Stefano
    Keymaster

    Hi, you should add custom CSS rules to modify the colors. You can add them on newsletter main settings or directly in your theme.

    Stefano.

    Stefano
    Keymaster

    Hi, have you checked on main settings if the newsletter dedicated page is correctly set?

    Stefano.

    in reply to: Saving and more "forbidden" when editing a newsletter #99164
    Stefano
    Keymaster

    The “forbidden message” if from a security plugin or setting of your webserver. Those services detects the content of a newsletter as malicious code.

    You should ask the provider about mod_security and how you can disable it on admin side of the blog.

    Stefano.

    in reply to: Plaintext Newsletters #99162
    Stefano
    Keymaster

    Actually not, we have no support for pure plain text newsletters.

    Stefano.

    in reply to: Embed logo/picture #99160
    Stefano
    Keymaster

    Can you explain me better which errors you have and which modifications you made?

    Thank you, Stefano.

    in reply to: Change Color of Leads #99158
    Stefano
    Keymaster

    Actually not, you should create a custom CSS and add it to your theme.

    Stefano.

    in reply to: To cancel a subscription on a site #99155
    Stefano
    Keymaster

    Hi, we have not a cancellation form, your subscriber can write to you to check if they’re subscribed (never happened to me in 10 years…) and you can add an unsubscription url even on welcome email so they can keep those message to unsubscribe.

    But, just an opinion: if someone subscribes the only reason to cancel is when you send him a newsletter (which has the cancellation link)… hence I won’t worry too much to have an unsubscription form on your site.

    Stefano.

    in reply to: License Key Issue #99045
    Stefano
    Keymaster

    Hi, if you bought a license, you can find the key in your account page in this site.

    Stefano.

    Stefano
    Keymaster

    Hi, is the list number 2 public?

    Stefano
    Keymaster

    Actually not, we cannot differentiate the email address, you should able to differentiate the welcome pages anyway passing the hidden field named “ncu” with the url.

    We have in our plans the idea to build a subscription flow manager, hope we can have a version in the summer.

    Stefano.

    in reply to: Widget is not working in Chrome #98836
    Stefano
    Keymaster

    To debug the problem we need to blog url.

    Stefano.

    in reply to: Error Messages subscription.php #98478
    Stefano
    Keymaster

    Hi it sounds like the default settings has not been applied on first installation. Enter the subscription fields config. panel and save those warning should get off.

    Stefano.

    in reply to: External links problem (yet another anomaly) #98476
    Stefano
    Keymaster

    Hi, the link you reported is a tracked link and it can be found only in a newsletter when read from a mail client. That link is unique per subscriber. You can disable the tracking option in your newsletter if you want to have plain links (of course statistics will be always zero).

    If you have a link like that in your newsletter editor, it means you copied it from an email in your email client. Is this your case?

    Stefano.

    in reply to: Subscribers status #98473
    Stefano
    Keymaster

    No, actually there is not such option.

    Regards, Stefano.

    in reply to: emails sent but not received #98241
    Stefano
    Keymaster

    Hi, run a test from the status panel. They could be dropped in the path from your server to the destination inbox. Set even the return path to valied email address so you can be notified of delivery errors.

    Stefano.

    in reply to: Missing confirmation page #97762
    Stefano
    Keymaster

    Hi, wait the today update there are case on first installation with that problem (since the friday release).

    Thank you for your patience, Stefano.

    in reply to: Autoremove unsuscribed & bounces #97760
    Stefano
    Keymaster

    No, we have not an autoremove option right now, you can always enter the maintenance panel and remove them massively.

    Stefano.

    Stefano
    Keymaster

    Hi, that box is a defect, it is there to contain the captcha when active, I’m removing it. About the page or box to show the service messages, today we release an update and you can find updated documentation information on general setting documentation page on this site.

    Stefano.

    in reply to: How I can set list in subscription form? #97748
    Stefano
    Keymaster

    Hi, it has been moved to the list settings panel, I’m updating the documentation.

    in reply to: Confirmation on profile editing page? #97691
    Stefano
    Keymaster

    I I was just starting today to review that topic and yes, it is reasonable to set the subscriber as confirmed if he save his data. That would even be useful for bounced addresses as well, when the bounce condition is resolved.

    Let me talk with the team and probably we can have that feature with today release.

    Stefano.

    in reply to: License Key Not Valid #97668
    Stefano
    Keymaster

    If you have a paid account you can find the license key in the account page (see the top menu of this site). If you have not a paid account, probably there is something set in the license key field inside the main settings of Newsletter: just empty the field.

    Stefano.

    in reply to: ERROR 500 after sending newsletter to 80K #97398
    Stefano
    Keymaster

    Hi, the info log you reported is not a problem, we should remove it.

    Stefano.

    in reply to: IP logs #97392
    Stefano
    Keymaster

    Hi, yes, we do not store the IP address on changes, and I think it is not a GDPR requirement. Anyway that could be a good idea.

    Stefano.

    in reply to: Delivery speed setting #97390
    Stefano
    Keymaster

    Why not set it to 1000000?
    You should remember your PHP has an execution time limits, so in every case Newsletter must split the work in batches.

    Stefano.

    in reply to: confirmation url does not work on some emails #97386
    Stefano
    Keymaster

    Hi, the plain url is not always converted in an url by email client, you should always add a regular link made with the A html tag and then you can add the plain text version asking the user to copy ans paste it if the previous one does not work.

    Stefano

    in reply to: modify datas generates 404 error #97181
    Stefano
    Keymaster

    Yes, cause you trashed the newsletter dedicated page, as can be seen from the url. Restore that page or select a different page in the main options.

    Stefano.

    in reply to: ERROR 500 after sending newsletter to 80K #96932
    Stefano
    Keymaster

    Hi, the error 500 is in the whole blog? Error 500 is logged in the webserver error log, since the error 500 is returned by your webserver. Can you ask the provider that log?

    Stefano.

    in reply to: lists_empty_label #96905
    Stefano
    Keymaster

    Try to save again the widget options, I check if it missing a check on that field (which probably is).

    Stefano.

    in reply to: No thank you displayed after updating profile #96692
    Stefano
    Keymaster

    The profile editing is not connected with shortcodes you used, there could be a bug of the new profile panel. I’ll check it.
    You shortcodes are used to subscribe not to edit the profile.

    Stefano.

    in reply to: Set default list in a new subscriber #96687
    Stefano
    Keymaster

    Set that list as preassigned.

    Stefano.

    in reply to: Newsletter subscription confirmation mail #96608
    Stefano
    Keymaster

    Actually not.

    in reply to: Privacy policy #96170
    Stefano
    Keymaster

    You should update your privacy policy about your newsletter service. For example stating you collect statistical data about user interaction with your emails. Or how long you keep the contact (or how you decide when a contact is no more relevant).

    Stefano.

    in reply to: The sending newsletter blocked #96166
    Stefano
    Keymaster

    Hi, could you explain with more details your problem?

    Thank you, Stefano.

    in reply to: Undefined variable; undefined index #96083
    Stefano
    Keymaster

    Hi thank you for reporting. Try to save the lists setting panel to solve the problem and be sure to run the version 5.4.4. What’s strange, the init should have initialized the lists, we’re going to check that case.

    Stefano.

    in reply to: Undefined index Error after Update to 5.4.4 #96076
    Stefano
    Keymaster

    Hi, try to save the company info in the settings menu, we’re checking if there is an error somewhere.

    Stefano.

    in reply to: Empty 2 Tables in the Database #96066
    Stefano
    Keymaster

    Of course you’ll loose the stats, anyway you can empty them. Consider at least to keep a backup.

    Stefano.

    in reply to: Notice: Undefined index: footer_contact #96015
    Stefano
    Keymaster

    Hi thank you for reporting the error. Those values have not been initialized on installation we need to fix them. Enter the company info panel and just save that solves the problem.

    Stefano.

    in reply to: Unsubscription form #95874
    Stefano
    Keymaster

    Hi, there are no gdpr rules that impose the unsubscription form. Where did you find them?

    Stefano.

    in reply to: GDPR: consents not being logged on history tab #95857
    Stefano
    Keymaster

    Check the user logs on version 5.4.4, should address your request.

    Stefano.

    in reply to: Profil page content is showing twice #95855
    Stefano
    Keymaster

    Argh! Can you check if the profile page configuration has two {profile_form} tags? Find it under “subscribers”.

    in reply to: Privacy tick box and new subscriber email #95853
    Stefano
    Keymaster

    Hi, since no data can be stored if they don’t tick the box, if the data is stored it means they ticked the box.

    Stefano.

    in reply to: Accidentally stopped newsletter #95593
    Stefano
    Keymaster

    No, the status, once reset, looses the progress information and cannot recover them.

    Add a line of “excuses” and resend again. Even google or facebook sometimes resend newsletters ’cause they make mistakes, don’t worry!

    Stefano.

    in reply to: Subscribers stay 'not confirmed' #95573
    Stefano
    Keymaster

    Please update to 5.4.4.
    GDPR is killing us, too… but to the end I think it will produce better data processing behaviors.

    in reply to: Confirmation and profile page not working #95569
    Stefano
    Keymaster

    Please update to 5.4.4.

    in reply to: Subscribers stay 'not confirmed' #95561
    Stefano
    Keymaster

    Hi, we’re checking that problem right now.

    in reply to: Confirmation and profile page not working #95555
    Stefano
    Keymaster

    Hi, to test it I need to check the form in your website, can you share the link?

    in reply to: Issue after last update of the plugin #95446
    Stefano
    Keymaster

    Hi, we have not change the subscribe label extraction code, are you sure it was not customized for you and the updated deleted the customization?

    Stefano.

    in reply to: how to re-validate users (GDPR)? #95325
    Stefano
    Keymaster

    Hi check one of the latest posts in your blog, there are few ideas.

    Stefano.

    in reply to: Submit button –> invalid #95240
    Stefano
    Keymaster

    Hi, let us know the page where we can test it.

    Thank you, Stefano.

    in reply to: No checkbox shown up #95238
    Stefano
    Keymaster

    Probably it is hidden by theme style rules, let me know which is the page where I can check the problem.

    Stefano.

    in reply to: newsletter sent table growing too big #95090
    Stefano
    Keymaster

    You can delete old newsletters and the table should reduce in size, but wait the next week update.

    Stefano.

    Stefano
    Keymaster

    For a specific newsletter you need the reports extension which has the retargeting feature, otherwise you can use the general maintenance option to set in a list who do not interact with the plugin since a period of time.

    in reply to: Saltutation with CF7 / Anrede mit CF7 #94627
    Stefano
    Keymaster

    There is no mapping with cf7 salutation and newsletter title, which depends on the gender.

    Stefano.

    in reply to: Wrong external link in newsletter #94625
    Stefano
    Keymaster

    Hi, url not verified means the url signature is not correct. Can you send me at @thenewsletterplugin.com">stefano@thenewsletterplugin.com the not working link?

    Stefano.

    in reply to: DSGVO/GDPR contract #94529
    Stefano
    Keymaster

    Hi, we’re not data processor for you, we only provide a pieace of software with no data exchange with us. So you don’t need a contract with us.

    Stefano.

    in reply to: Füge eine Datenschutz-Checkbox hinzu #94397
    Stefano
    Keymaster

    Hi, sorry but I cannot read english, can you repost your request in englisj, please?

    Thank you, Stefano.

    in reply to: Deactivate Cookie #94235
    Stefano
    Keymaster

    Hi, the cookie is, as you noted, a tech cookie. Anyway after the next release where we made some important changes in the cire, we want to release even more features, like the conrol over the cookie and the ip address.

    Stay tuned, I think that will be available shortly. We’re doing our best!

    Stefano.

    in reply to: Insert Privay checkbox in widget via forms #94223
    Stefano
    Keymaster

    Did you configure the privacy in the form fields panel?

    Stefano.

    in reply to: Modify "_blank" to "_self" for Privacy link in form #94123
    Stefano
    Keymaster

    It cannot be changed.

    Stefano.

    in reply to: unsubscription form #94121
    Stefano
    Keymaster

    There is not a cancellation form, just add always the link to cancel in your communications.

    Stefano.

    Stefano
    Keymaster

    If the ultimate member fire the standard registration event and you can add a checkbox in the registration form of ultimate member it should work.
    Or force the subscription on registration.

    Stefano.

    in reply to: 'Insert alt text here' #93815
    Stefano
    Keymaster

    Hi, can you share a screenshot? It sounds like an image which is not loaded bu the email client and the alt text shown.

    Stefano
    Keymaster

    Hi, of which theme or functionality are you talking about? The automated? Can you kindly open a ticket for commercial extension so you can be addresses to the right support team member?

    Stefano.

    in reply to: Hook to save data in database #93491
    Stefano
    Keymaster

    The fact that a user checked the privacy checkbox is the subscription record itself with the creation date! 🙂 And the GDPR does NOT require anymore an explicit checkbox for privacy acceptance: the submit button is the “active action” which is required.

    Stefano.

    in reply to: Can I edit my newsletter after it was sent? #93460
    Stefano
    Keymaster

    Hi, emails sent and in the subscriber mailboxes cannot be changed of course. You can pause a newsletter and modify it to continue sending the corrected version.

    Stefano.

    Stefano
    Keymaster

    Hi, your requests should have been addressed on a ticket. Thank you, Stefano.

    in reply to: How to set all subscribers in a list to "unconfirmed"? #93212
    Stefano
    Keymaster

    Hi, here you can find few ideas, not sure they cover your case.

    Reasking Subscription Confirmation To Your Subscribers

    Stefano.

    in reply to: Shortcode with name and email #93169
    Stefano
    Keymaster

    You need to force it with specific CSS rules.

    Stefano.

    in reply to: Subscription messages in two different languages #93167
    Stefano
    Keymaster

    Hi, we plan to have the WPML support in a month, if you’re using WPML that should solve the problem. If you have any other plugin for multilanguage blog, let me know.

    Stefano.

    in reply to: Checkbox #93165
    Stefano
    Keymaster

    In the subscription fields panel everything is configurable.

    Stefano.

    in reply to: Outlook #93164
    Stefano
    Keymaster

    Hi, is that newsletter created with the drag and drop composer? Try to upload a logo image with lower size, like a 200 px width image.

    Let me know, Stefano.

    in reply to: Confirmation of Privacy Policy #93114
    Stefano
    Keymaster

    Check the subscription form fields panel and under GDPR you don’t need such checkbox.

    Stefano.

    in reply to: Invalid data on delete page #93036
    Stefano
    Keymaster

    Hi, can you send us a screenshot to better understand the problem?

    Stefano.

    in reply to: Checkboxes and GDPR #93005
    Stefano
    Keymaster

    You’re offering in you blog the option to subscribe to your newsletter. If the checkboxes are options regarding the contents one prefer, they’re like options while purchasing a product and so they’re not different personal data processing options. So, yes, they can stay prechecked.

    If a checkbox regards the possibility to share the personal data with a third party, that is a different use of data and it cannot be prechecked (just an example).

    Be clear in your form what you’re going to do with data and if you’re not bundling really different things (like a newsletter, an ebook and the consent to share the data with others) you don’t need to have specific opt-in checkboxes.

    You’ll note a change in the offering from now on. For example who were asking for data to send and ebook and then filled your mailbox with marketing message, now ask for separate consent to send those message.

    Shortly they could change the form saying: subscribe our newsletter and you’ll get a free ebook. That make clear you’re subscribing a newsletter and not giving your data only to get an ebook. That is not a trick, is a way to be clear.

    Just my opinion.

    Stefano.

    in reply to: Example privacy policy for GDPR? #92890
    Stefano
    Keymaster

    Shortly there will be an update where we’ll integrate the upcoming privacy features of wordpress. Of course the plugin stores the ip address (we’re going to add an option to remove that or to anonymize) and stores opening and clicks for statistics. All that should be stated on your privacy notice.

    Stefano.

    in reply to: Where is the License key? #92836
    Stefano
    Keymaster

    Hi, if you purchased the license, you should have the license listed in your account page. Maybe there was a problem with the payment transaction, if so send me the transaction details you have at @thenewsletterplugin.com">stefano@thenewsletterplugin.com.

    in reply to: Can't find license key #92571
    Stefano
    Keymaster

    Hi, if you bought the license it should be shown in your account page. If not, please open a support ticket there could be a problem in your account: the admin will look at it and fix it asap.

    Stefano.

    in reply to: Newsletter wrong representation #92349
    Stefano
    Keymaster

    Hi, what do you mean when you say “adapt the template”. Which kind of modifications? Are you creating a custom theme? From the screenshot I can deduce there is broken HTML in that theme.

    Stefano.

    Stefano
    Keymaster

    Hi, that code is using a global variable which probably is replaced by another plugin. I’ll change the code to protect the widget from such kind of events (we forgot to change it, that “protection” is already in place on other functions).

    Thank you for your report, Stefano.

    in reply to: AUTOMATED NEWSLETTERS #91180
    Stefano
    Keymaster

    Hi, please open a support ticket for professional extensions. You can find the ticket page on top menu.

    Probably in automated you set it to ignore the last sent day and process all the posts. Pay attention: the theme preview is just a preview and uses even old posts, you should look at the newsletter preview.

    Stefano.

    in reply to: How are newsletters sent? #90220
    Stefano
    Keymaster

    Out of the box Newsletter uses the wp_mail() which can use the hosting mailing system or a service if you have a plugin installed to connect WP with an external service.

    Check the speed on main configuration and set it respecting the service you’re using to send emails. For example ask your provider which are their limits.

    Stefano.

    in reply to: Privacy Checkbox for "SUBSCRIBE ON COMMENT" #90197
    Stefano
    Keymaster

    It is enough to show a privacy notice link in the comment area if the reader explicitly activate the newsletter subscription flagging the checkbox.

    I’ll check if we can easily add an option to the extension to add such a notice.

    Stefano.

    in reply to: Replace blocks in the Responsive Drag and Drop Composer #89566
    Stefano
    Keymaster

    Hi we’re completing the implementation to make developers able to extend the blocks.

    Stefano.

    Stefano
    Keymaster

    The plugin allows access only to administrator by default.

    Stefano.

    in reply to: unable to activate newsletter #89132
    Stefano
    Keymaster

    Hi check your installation you have the plugin in the wrong path:

    /wp-content/plugins/newsletter1/plugin.php

    Stefano.

    in reply to: Error 403 Forbidden unsubscription #89052
    Stefano
    Keymaster

    Hi, you have a folder named “newsletter” in your blog space which conflicts with a page defined in your blog with url /newsletter. Just change the permalink of that page to something different.

    Stefano.

    in reply to: Create and Place a simple Subscribe box in a page #88951
    Stefano
    Keymaster

    Hi, the plugin already generate a form in the dedicated page, if you followed the wizard and set it up. Otherwise you can use one of the available shortcodes.

    Stefano.

    in reply to: License key #88901
    Stefano
    Keymaster

    Yes, of course the license key is only to get professional extensions.

    Stefano.

    in reply to: Export client's list to Excel? #88659
    Stefano
    Keymaster

    Hi, you can create lists from the lists panel and then segment your contacts. The export is available from the export panel, check it out, should be what you need.

    Stefano.

    in reply to: {newsletter_profile_export} page not found #88533
    Stefano
    Keymaster

    Hi the tag is {profile_export_url}. Note that we’re revisiting some tags anyway, but that one should work. Where did you find the one you cited in your post? Maybe we wrongly reported it in a documentation page.

    Stefano.

    in reply to: Editor ads unnecessary tags #88330
    Stefano
    Keymaster

    Hi, the visual editor based on tiny MCE? I don’t know whu it is adding that paragraph, try to check the theme to see if there are extra blank lines at the end which could be transformed in paragraphs.

    in reply to: Scheduled letters are not sent. Test passes perfectly #88217
    Stefano
    Keymaster

    Hi, the scheduled newsletter is in sending status? You can check that on newsletter list panel.

    in reply to: Error sms coming while displaying in website #87790
    Stefano
    Keymaster

    Can you help me understanding when you have such error?

    in reply to: 5.3.4: GDPR ready? #87654
    Stefano
    Keymaster

    It means the plugin has the tools that help the blog owner to comply with the GDPR requirements, of course only for the data the plugin manage. As you know, there is not a plugin that makes the blog (or better the business) GDPR compliant, but every plugin should provide the tools needed.

    We’re releasing some articles and a documentation page, and I think they’ll be updated to answer all the possible questions.

    More, WP is working on a set of core tools to better manage the privacy and when available we’ll integrate Newsletter with them.

    Stefano.

    in reply to: Responsive Drag & Drop Composer Issue #87449
    Stefano
    Keymaster

    Hi, if you drag and drop a new posts block, does the problem persist or is it only there when you use a duplicated newsletter?

    Stefano.

    in reply to: import csv issue #87445
    Stefano
    Keymaster

    Actually I don’t know, can you provide a sample of you CSV?

    Stefano.

    in reply to: DSGVO / GDPR #86451
    Stefano
    Keymaster

    Hi, can you explicit the doi acronym?

    Stefano.

    in reply to: mail format setting #86449
    Stefano
    Keymaster

    Hi check with your tech support how the email is not showing correctly in lotus note, the email are composed with HMTL following the mime standards.

    Stefano.

    in reply to: how to find my License key? #86369
    Stefano
    Keymaster

    On you account page in this site.

    Stefano.

    Stefano
    Keymaster

    No email is sent, it’s only a status change. The double opt in can be change in the subscription configuration panel.

    Stefano.

    in reply to: Drag and Drop so incomplete.. #85486
    Stefano
    Keymaster

    The html block is available on free version since the last update.

    Stefano.

    in reply to: Optimize DB #85485
    Stefano
    Keymaster

    You can use the timestamp in the table and run a delete query conditioned on that columns. The timestamp is the unix time, so your condition could me

    field < unix_timestamp()-2*365*24*3600 Stefano.

    in reply to: checkboxes for different lists #85483
    Stefano
    Keymaster

    Check if one of the list is marked as “forced list” on subscription configuration panel.

    Stefano.

    Stefano
    Keymaster

    On Newsletter main settings.

    Stefano.

    in reply to: Subscribe layout and language change #85340
    Stefano
    Keymaster

    Layout can be changed adding custom CSS. Every text can be translated from the administrative panels.

    Stefano.

    in reply to: No data after domain transfer #85338
    Stefano
    Keymaster

    Hi, probably they didn’t transfer all the database table or content. Most things are stored in the wp_options table while subscribers and newsletter are stored in specific tables.

    You can dump out all the old options starting with newsletter* from the old site wp_options table in the new one. Check even for specific wp_newsletter* tables.

    Stefano.

    in reply to: Upgrading to Pro Version #85336
    Stefano
    Keymaster

    Hi, there is not a pro plugin replacement, our are pro extensions which add features to the Newsletter plugin. So nothing changes in your installation.

    Stefano.

    in reply to: our theme lost after an update #85335
    Stefano
    Keymaster

    Hi, WP delete the whole plugin folder on each update. Put your themes on wp-content/extensions/newsletter-followup/themes.

    Stefano.

    in reply to: Get notification mail every time someone subscribes #84893
    Stefano
    Keymaster

    Enable them on subscription configuration panel.

    Stefano
    Keymaster

    if the database is utf-8 almost surely the file is not utf-8. Check it with an editor which lets you to switch between utf-8 and iso charsets.

    Stefano.

    in reply to: My Newsletter haven't been delivered #84608
    Stefano
    Keymaster

    Hi, please could you share more information? Which is the newsletter status?

    Stefano.

    in reply to: Subscription problem on Organic WP Template #84275
    Stefano
    Keymaster

    Hi I don’t know how that modal popup is integrated with Newsletter, you should ask who did that integration.

    Stefano.

    Stefano
    Keymaster

    Hi, could be a bug. Where did you face it? On visual compose or in one of themes?

    Stefano.

    in reply to: Captcha page ist still displayed #84033
    Stefano
    Keymaster

    Hi, it’s a style problem of the hidden middle step that’s anyway present. Thank you for reporting, we’ll fix on next release.

    Stefano.

    in reply to: BIG problem since lasts updates #83974
    Stefano
    Keymaster

    Hi, there is the editor button just on top of preview to enter again the composer.

    Stefano.

    in reply to: Captcha not working #83373
    Stefano
    Keymaster

    Have you tried to complete the subscription? It should appear.

    Stefano.

    in reply to: Social URL #82740
    Stefano
    Keymaster

    Hi, just check the scoial block in the visual coposer and it works on my blog, could you check again the company info configuration?

    Stefano.

    in reply to: Social URL #82738
    Stefano
    Keymaster

    Hi, so it’s definitively a bug of the latest version. I’ll check it suddenly.

    Thank you, Stefano.

    in reply to: Forwarding Subscriber Info #82736
    Stefano
    Keymaster

    Hi, no we have not such feature.

    Stefano.

    in reply to: Bounces Doesn't Work, I guess #82383
    Stefano
    Keymaster

    Bounces are detecting by our extension only if a delivery error message is returned when you send a newsletter and in a format that is parseable. Professional services may have other bounces list to match against your collected email addresses. I don’t know how they know about your list contacts if you’re not using them to send emails.

    Stefano.

    in reply to: Themes, custom made #82243
    Stefano
    Keymaster

    If you create a custom theme is will be available when you create a new newsletter. Updates of the plugin does not break old newsletters, once create thaye are saved definitively into the database.

    Stefano.

    in reply to: Locked Content #82241
    Stefano
    Keymaster

    Hi, can you explain what is not working?

    in reply to: Automated Newsletter #82239
    Stefano
    Keymaster

    Hi, for pro extensions, please open a support ticket to have right people getting back with an answer. Anyway the automated channel starts from the older posts in the number specified as max post to include. The starting date can even be set on the channel moving it back and forward.

    Stefano.

    in reply to: Overview of what each plugin does? #81808
    Stefano
    Keymaster

    Hi, see the page https://www.thenewsletterplugin.com/documentation, every extension, free and pro, is documented. Le me know if you need more details or a better overview for a specific extension. We appreciate the feedback to improve the documentation.

    Stefano.

    in reply to: Links to websites lead to my website homepage wp-admin #81666
    Stefano
    Keymaster

    Hi, are you running the version 5.3.0 or greater?

    Stefano.

    in reply to: Message Editors default reset to WYSIWYG Editor #81536
    Stefano
    Keymaster

    Hi, actually there is no way to use only the HTML editor, but those blocks are common to all messages? If is you could add those blocks in the messages template.

    I’ll look at how we can give an option to use only an HTML editor (the editor is actually the WP editor and does not preserve the latest editing mode).

    Stefano.

    in reply to: FLOOD spam signup #81353
    Stefano
    Keymaster

    Hi, the latest version 5.3.0 has the captcha as middle step and you can filter the email address and the ip addresses. Check the subscription panel.

    Stefano.

    in reply to: subscribers confirmed, but not showing #81350
    Stefano
    Keymaster

    Hi, are you sure there are no filters active in the subscribers panel?

    Stefano.

    in reply to: Can't find HTML email template?? #81146
    Stefano
    Keymaster

    The template is inside the message template panel.

    Stefano.

    in reply to: after the plugin update some features aren't ok #80879
    Stefano
    Keymaster

    Hi, the mobile version is probably below the desktop version. Could you check it? About tabs that sounds like there is a javascript error, maybe due to another plugin (tested on a clean wp installation the tabs are there).

    Can you contact me privately for a check? stefano @ thenewsletterplugin.com

    Stefano
    Keymaster

    Hi, which error page? Not found page? If so, the page set as dedicated page to show message on subscription panel has been deleted. Check that configuration.

    Stefano.

    in reply to: Custom Unsubscription Page #80546
    Stefano
    Keymaster

    Hi, the [newsletter_form] is only the subscription form, you probably should use the [newsletter] shortcode.

    Stefano.

    in reply to: Message after successful subscription #79975
    Stefano
    Keymaster

    The subscriber should be redirected to the confirmation or welcome page where the message configured in the subscription configuration panel.

    Stefano.

    in reply to: Using Followup For Single Individual Email Campaign #79866
    Stefano
    Keymaster

    Hi, customer support is offered via ticket, see the support entry in this site. To segment your subscribers you can use the lists. The follow up extension is used to plan a series of emails that starts when a reader become a subscriber.

    Stefano.

    Stefano
    Keymaster

    Hi, you can find the lists management in the list building panel. Read more on list in the dedicated page in this site documentation area to an overview on how the lists are managed.

    Stefano.

    in reply to: Spammers hammering me #79781
    Stefano
    Keymaster

    Hi, the antibot feature already does few things to block the bots, but they execute even javascript. Blacklist their ip address is a viable solution.

    Stefano.

    in reply to: Spammers hammering me #79779
    Stefano
    Keymaster

    Hi, the antibot feature already does few things to block the bots, but they execute even javascript. Blacklist their ip address is a viable solution.

    Stefano.

    Stefano
    Keymaster

    Hi, check the ticket, there was a problem, sorry.

    Stefano.

    in reply to: autoresponder question #79772
    Stefano
    Keymaster

    Hi, you can use the autoresponder extension, probably it suits your needs. It’s beta and still not fully documented, find it in your extension panels.

    Automated is not the right tool to send that kind of planned emails.

    Stefano.

    in reply to: Use of a dedicated server for sending newsletters #79760
    Stefano
    Keymaster

    The SMTP settings should be provided by who setup your SMTP settings. We cannot know which is your username, password and host. They should give you exaclty what’s required in the SMTP panel.

    Stefano.

    in reply to: Unsubscribe shortcode not working! #79758
    Stefano
    Keymaster

    Hi, create a newsletter using the drag and drop composer. In the footer the is the “profile”. Send a test and use the link in the newsletter you receive: the profile page opens with the unsubscription link, if you are using the default settings for the progile page.

    Or, change the profile link to be {unsubscription_confirm_url} (as is). Send a test and click the link in the newsletter you receive. You should see the goodbye message.

    If not let me know what is actually appearing, since the defaults in your bog has been changed.

    Stefano.

    in reply to: Ruolo Editor #79756
    Stefano
    Keymaster

    Lo trovi nelle impostazioni principali.

    Stefano.

    in reply to: Import from CSV incomplete #79719
    Stefano
    Keymaster

    The export is not compatible with the input format (see the documentation). Input format examples are specified in the import panel and extra profile fields are actually not supported.

    Bye, Stefano.

    in reply to: Unsubscribe shortcode not working! #79557
    Stefano
    Keymaster

    There is not an unsubscribe shortcode. The tag {unsubscribe_url} can be added in each newsletter you created to generate a personal link that start the cancellation process.

    Which shortcode are you using and where?

    Stefano.

    in reply to: Google Fonts in newsletter template #79273
    Stefano
    Keymaster

    Thank you Jason. I can understand the IMVA point, the font is part of the brand image and we can work to add support in our themes(actually one can write its own custom theme with those web fonts…).

    Anyway, the aim of every newsletter should be to engage the reader, the font is only a small part of the forumla to create a compelling message. Usually a small banner with the logo to recall the brand is enough, the rest is content written with the right words.

    🙂

    Bye, Stefano.

    in reply to: problem importing contacts #79271
    Stefano
    Keymaster

    The first field is the email address?

    Stefano.

    in reply to: Spammers hammering me #79142
    Stefano
    Keymaster

    Ask the provider to block their IP address and rise the antflood time in the subscription settings.

    Stefano.

    in reply to: Remove subscribers not connected to a list #79009
    Stefano
    Keymaster

    Will be added with the GDPR compliancy release.

    Bye, Stefano.

    Stefano
    Keymaster

    No we have not such kind of feature. There are mass mail plugins which are made to send a one shot email to all the WP registered users in a blog.

    Stefano.

    in reply to: Images of posts not displayed in the Newsletter #79005
    Stefano
    Keymaster

    Be sure there’s an image set as featured image or there is at least one image in the post media gallery.

    Stefano.

    in reply to: All test emails work fine – newsletter = nothing #79002
    Stefano
    Keymaster

    Hi, a test from the newsletter you’re composing does not work, or the regular newsletter delivery? Check if you have problem to the wordpress cron in the status panel.

    Stefano.

    in reply to: What are profile field use for ? #79001
    Stefano
    Keymaster

    Actually not, it’s not possible. We need to rework the targeting part to manage even those profile fields (they can vary from short string to a long text, so filtering by those field is not immediate to do and to present to the user in the target section).

    Bye, Stefano.

    Stefano
    Keymaster

    Questo è un bel blocco del provider di posta, meglio se chiedi conferma dei limiti ed eventualmente usa un provider esterno specializzato in invio email (sì, ovviamente sono a pagamento, ma Amazon SES per fare un esempio è estremamente economico).

    Stefano.

    in reply to: Manually subscribing users #78998
    Stefano
    Keymaster

    Actually not, you can resynch the wp users from time to time. That would be a good option to add to the wp users integration, anyway.

    Thnak you, Stefano.

    in reply to: Subscribers filter results not match total subscribers #78995
    Stefano
    Keymaster

    That should be the page 1 of 196.

    Bye, Stefano.

    in reply to: Submit Button Not Showing Font Awesome Envelope Icon #78992
    Stefano
    Keymaster

    Thank you, will check that. The escape is there for a good reason: basic users which are not aware of HTML entity encoding can break the button adding unescaped characters.

    Bye, Stefano.

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