[Stefano]

Yes, here there is the documentation on field names to collect even extra profile fields. Remember to reference the profile by number and to be sure the profile field is defined as “public” to be collected from a form.

https://www.thenewsletterplugin.com/documentation/subscription/newsletter-forms/

[Stefano]

Hi, it’s correct, unconfirmed is when a subscriber subscribes but does not complete the subscription activating it (when the double opt-in is active) while unsubscribed is when it asks to not receive newsletters anymore.

Both the unconfirmed and unsubscribed DO NOT receive the newsletter, there is a main filter to avoid that.
When someone clicks the unsubscribe link, it is directed to the dedicated newsletter page the one configured in the Newsletter main settings,a nd that page needs to contain only the [newsletter] shortcode otherwise the messages are not shown correctly.

[Stefano]

Hi, that is a problem with the German translation directly from translate.wordpress.org. Simply, enter the profile configuration panel of Newsletter and delete the double {profile_form} code you should see.

[Stefano]

Hi, have you a very big list? Could be the server is not able to process it completely.

[Stefano]

We have the Contact Form 7 addon to capture the form submission to register the data as subscribers. Or you can write a bit of code to use the CF7 hooks and get the data to be registered into the Newsletter plugin database.

[Stefano]

Hi, check if the new addon version resolves the problem, please. To see it, save the Newsletter plugin main options and then you should have an update notice for our addon.

Thank you!

[Stefano]

With the collaboration of another customer using the pro version of Events Calendar, we asked for support directly to Tribe to understand why the same code on the free version is ok and on the pro version it is not.
If you want to send a support request to solicit an answer, open a ticket so I can share it with you the support request to send.

[Stefano]

Hi, probably it’s a spam filter on that domain, you should ask them to check the spam folder to see if, at least, the email is received. If not, it is probably dropped. There is not much you can do if they have your domain or sending IP in their blacklist.
You can try to use an SMTP service if your provider gives you the mailboxes for your domain or a delivery service like SendGrid, Amazon SES, Mailgun, …
See more here: https://www.thenewsletterplugin.com/documentation/troubleshooting/

[Stefano]

Hi, no it is not possible right now, you should code a custom block: https://www.thenewsletterplugin.com/documentation/developers/dev-composer-blocks/

[Stefano]

A note: it could be possible to use the Gutenberg technology and activate specific customized blocks yo build a newsletter (another known plugin seems to work this way ;-).

[Stefano]

Hi, we evaluated it initially, but Gutenberg was continuously evolving and changing. Anyway, the real problem is this: blocks designed for web pages do not work on emails. Emails need a lot of tables the keep the formatting on every email client, so using Gutenberg means reprocessing all blocks to make the email-ready (if possible, I don’t know).
Not only: all the custom blocks from themes and plugins won’t work on email clients (structure, missing CSS, and so on)… it would be a disaster 🙂

[Stefano]

Hi, the default should not be that long, usually, 20 words are enough. Probably it is 200 characters, or we made a mistake setting the default values.

[Stefano]

An email address can be part of multiple lists, so yes, it is possible. When someone registers with an already present email address, the profile is updated. Having different forms “connected” to different lists can be a way to proceed.
Of course, multiple subscription option must be enabled on the subscription configuration panel.

[Stefano]

Hi, every Automated channel has a button to see the list of sent newsletter and for each you have the stats panel as for regular emails.

[Stefano]

With release 7.6.0 we addressed that problem and tried to “bypass” that false positive of mod_security.

[Stefano]

I can confirm we’re already working on a total redesign of the admin side. I don’t know right now how much time we need to make the new design stable, but I hope in mo more than two months.

[Stefano]

It is not “stored” the addons register themself to be used as mailer. Of course, only one is used by Newsletter.
If you want to enable just one, automatically, the best option is to keep only one active at time, using for example wp-cli to deactivate and activate the respective plugins.

[Stefano]

The Reports addon has the option to retarget who clicked a link adding them to a list.

[Stefano]

You can set the max speed on Newsletter main settings. It’s not possible to say the max speed you can reach, it depends on how much time is required to send a single email via PHP.

[Stefano]

Hi, it’s the pro version of tribe calendar, we don’t know why it is happening. A few users opened a ticket with them, but no answers by now.

[Stefano]

Hi, there is no way to control how gmail decides to classify emails. Probably removing the “bulk” from the header can help, but is a way to be classified as spam when many newsletters are sent.
Try to install our addon for office 365 which removes all the headers, maybe it helps.

[Stefano]

Hi,
no, we haven’t a fine control of the access for authors, sorry.

[Stefano]

Hi, actually we do have not an option to limit the popup on specific pages.

[Stefano]

Hi, the page reloads with blank content could be due to the “mod_security” component of your hosting space, sometimes we experienced that. The mod_security blocks the saving believing that content is a hack attempt (of course it is not).
This week we release an update to try to address that problem.
A note: the mod_security does not block always the saving, it depends on the newsletter content, so that problem can appear randomly.

[Stefano]

Hi, the main plugin, Newsletter, freely available from wp.org, has no license bindings so you can get updated forever from wp.org when we publish them. Commercial addons can be updated for the time related to your license (we have yearly licenses and three years renewal licenses, right now – but it’s subject to change, of course).
All that is clearly stated on the pricing page where is even specified we do not apply for automatic recurring payments, but for any doubts, we are here to support before the purchase (and after, of course!).

That is just a commercial choice: there are marketplaces where you get a license valid forever, there are companies that ask for recurring monthly payments, and so on. Maybe we can change in the future by offering a lifetime license, we’ve already discussed that.
Thank you, Stefano.

[Stefano]

Hi, those “report” is a diagnostic report, probably the data cannot be stored or has been deleted. Try to use the reset button to restore the dataset and then it should start to collect delivery stats once again.

[Stefano]

Hi, I suppose you’re referring to the Automated addon. I can suggest opening a ticket if you’re using that addon.
Anyway the “posts block” has options to use all the articles it finds without filtering by date: it shows them when used in the Automated template configuration panel.

[Stefano]

There is not a specific backup option in the plugin (the dataset could be very very large and involves many tables). Here are some directions: https://www.thenewsletterplugin.com/documentation/developers/backup-recovery/

[Stefano]

Hi, no, actually that addon can be used only by an administrator.

[Stefano]

Hi, the free version can be used where you prefer. The license is useful to update the free addons.

[Stefano]

Hi, the integrations with wp registration and buddypress do not offer a way to add lists on the registration form, and even if those fields are added they won’t be processed.

[Stefano]

Hi, the premium version is actually a set of plugins that add new functionalities, so you can activate them just in the subsites of interest.

[Stefano]

Probably the provider is forcing it to a specific value OR you have an SMTP plugin changing it on outgoing emails. Newsletter always uses the one set inside the main settings or the one set on the single newsletter configuration.

[Stefano]

Hi, thank you for reporting and for your willingness to fix the translations. They’re managed by the community at translate.wordpress.org, everyone can participate!

[Stefano]

Hi, that is not possible due to the limitations of email clients.

[Stefano]

Hi, actually there is not such a feature, sorry.

[Stefano]

It is correct, email clients do not display embedded images base64 encoded.

[Stefano]

That is a problem harder to solve. DIVI registers those shortcodes only under some contexts. When the newsletter is generated, those shortcodes are not registered and WP is not able to clean them up.
If they are present in your excerpt, let me know, since we try to cleanup the excerpt of the “posts block” from those shortcodes (not always that works…).

[Stefano]

Hi, no, there is no way to send a newsletter selecting a single subscriber.

[Stefano]

Hi, no, we do not change the link or the tracking code and they should work. Probably something else is changing the UTM: are you sure they come from links in newsletters? If someone uses your links adding UTM they can scramble your Analytics data, there is no way to protect yourself from those kinds of bad actions (no one can…).

[Stefano]

If the provider has a copy of your site and database (usually they keep a copy for a while), you can ask them to get it and try to restore elsewhere the database.

[Stefano]

The composer has not a “theme”, just some preset with some blocks and colors. Maybe you’re using the old themes?

[Stefano]

This is a block by your provider caused by a false positive of mod_security.

[Stefano]

Non è generalmente un problema di requisiti dell’hosting, ma del servizio di spedizione email. Se si usa direttamente quello di chi ospita il sito, va chiesto quali siano i limiti del servizio (normalmente una servizio base è incluso per le normali email inviate dal blog), ma se si devono spedire parecchie email conviene utilizzare un servizio esterno.

[Stefano]

Hi, probably it is a layout problem when rendered on those devices. The background has been set for the whole newsletter?

[Stefano]

Hi, that could be a block by Google on your domain or sending address, there no much you can do. Usually, the best solution is to move to an external mailing system, like an SMTP (your hosting provider probably provides even an SMTP server for the email address connected to your domain).
You can connect your blog to that SMTP service using, for example, wp mail smtp, a free plugin.

[Stefano]

Yes, with our wooCommerce addon: https://www.thenewsletterplugin.com/woocommerce

[Stefano]

Abbiamo una integrazione con the events calendar e events manager che sono due plugin sia in versione free che pro. Per ognuno serve un addon in grado di estrarre gli eventi.

[Stefano]

Hi,
that kind of alignment (CSS float) does not work on email clients (not in everyone at least) so it should not be used.

[Stefano]

Hi,
with “form=1” you’re calling a hand-coded form, other attributes are ignored. You need to add a hidden field:

[Stefano]

Hi,
please check on Newsletter main settings if you enabled the plugin management even for the subscriber role.

[Stefano]

Are you using the wp-crontrol plugin? If nothing is reported, it could have been a temporary problem.
Please check even the “site health” panel of WP to see if it is reporting “late scheduled tasks”.

[Stefano]

I’ve received the test and the links are ok. They lead the subscriber to the /newsletter page on your site but apparently, that page does not contain the [newsletter] shortcode, so the messages are not shown.
Please check if that page is correctly configured, it should contain only the [newsletter] shortcode.

[Stefano]

Hi, those kinds of links must be generated “per subscriber” since they contain the subscriber’s token. What kind of link is received when you send the newsletter? Can you create a newsletter, and add test @ thenewsletterplugin . com as “test” subscriber and send a test to that address?

[Stefano]

Hi, if you’re sure you lost them, you can restore the backup on a different database and copy only the tables wp_newsletter*. Before doing anything, check if in your current database, there are those tables and check if they’re empty or not.

[Stefano]

I think it is more simple to set the opt in mode (see the subscription configuration) as “single opt” in so confirmation is immediate.

[Stefano]

If you have a fatal error by WP, it is usually logged in the server error logs. WP usually sends an email to the admin address with the error details, but probably in your case is the email action triggering the fatal condition. Check the error logs (possibly ask the provider how to access them).

[Stefano]

Hi, you need to run a query like:
update wp_newsletter set status = ‘C’ where status = ‘ B’

[Stefano]

Hi, probably is a style conflict with another plugin. Could you share a screenshot, please?

[Stefano]

Hi, thank you for reporting. If possible open a request to that plugin support asking to inject their JS code only on their own admin pages.
Thank you!

[Stefano]

Hi, if you use the composer to create the automated template you can add, for example, an image as the top element. If you’re using an old theme for Automated, you should switch to the composer creating a new channel.

[Stefano]

Hi, check if the panel listing the subscribers has one or more filter set.

[Stefano]

Hi,
here you can find some instructions: https://www.thenewsletterplugin.com/documentation/developers/backup-recovery/#deleting-newsletter

[Stefano]

Hi, if you’re testing the template in Automated, links are not active since the template is not a real email. They work when a real newsletter is generated.

[Stefano]

So, you can set the speed on the Newsletter plugin’s main setting to a value that is compatible with that limit.
Stefano.

[Stefano]

Hi, it is actually not possible with the standard block. It should be modified by changing the set of filters prepared for WP_Query which is the WP service to get the posts. The post_status filter should be changed to include “publish” and “private”.

[Stefano]

Hi, the number of emails you can send in a day or per hour depends on your provider. You do not need to split the sending, just set the speed allowed by your provider in the Newsletter main settings and that speed will be respected.

[Stefano]

Hi, your provider has the mod_security active blocking the saving of newsletters since they contain a full HTML page. Ask them to try to disable it at least for the admin side of WP.

[Stefano]

Actually not, but when you send a newsletter you can set it to be sent to all subscriber in list A and all subscriber in list B.

[Stefano]

You can use the tags: https://www.thenewsletterplugin.com/documentation/newsletters/newsletter-tags/

[Stefano]

Since the subscribers are added “at the end” of the full subscribers’ database, they’ll receive the newsletter if the newsletter is still in “sending” status.

[Stefano]

It’s correct, the notification of bounce and complaints is implemented only in our amazon addon and sending with the amazon API.

[Stefano]

Puoi usare un plugin di SMTP e i parametri SMTP di Amazon. Amazon EC2 sono i loro server a pagamento, non c’entrano con il modo in cui si spedisce.

[Stefano]

No, there are no settings on the Newsletter plugin. That is a bahavior of Apple, we cannot change or control it.

[Stefano]

Hi, the account “Sieste” used to write this support request is not associated with a license. Probably it has been associated to another email address.
Can you write me privately at stefano [at] thenewsletterplugin.com so we can find out which is the correct account?
Thank you!

[Stefano]

Hi, images cannot be pasted into a newsletter (like when you send an email with your email client). The composer has a block to add an image that needs to be stored in your blog.

[Stefano]

Hi, can you explain better point 1? The Newsletter plugin needs the media library of WP, what is happening in your installation? Is the media manager not appearing when you need to pen it from the composer to select an image?

[Stefano]

Simple, move to the “lists” panel in our admin side and define the lists you want to be selectable during the subscription, or assigned automatically.

[Stefano]

Simple, move to the “lists” panel in our admin side and define the lists you want to be selectable during the subscription, or assigned automatically.

[Stefano]

Hi, try to change the configuration of the form in our main admin page Subscription/Subscription form fields.
But the widget could be part of the theme, in that case, it could not work and you should ask the theme developers.

[Stefano]

That is a provider block, ask it to remove the mod_security and white list the admin side of the blog.

[Stefano]

We have no support for conditional tags, sorry.

[Stefano]

Hi, get the addon from this site, account page, as a zip and upload it in your site adding a new plugin and selecting the upload method.

[Stefano]

No, we have no support for this kind of email design.

[Stefano]

There is no support for a background image right now.

[Stefano]

Actually there is no way to change that message.

[Stefano]

It’s google, the only thing you can do is to verify your provider configured the SPF record to allow your site server to send emails with your domain. This is usually the main problem.

[Stefano]

Check if you have a plugin to decorate the standard wordpress emails (like the password recovery, new users and so on).

[Stefano]

some email clients do not support the webp format. Are you having problems even while composing?

[Stefano]

That error means the provider does not allow the connection to the pop3 service, you should ask them to unlock that connection.

[Stefano]

Everything can be translated from the admin panels, see the subscription and subscription form fields panel.

[Stefano]

Get the addons from your account page on this site. Download the ZIP file for the selected addon, and upload it from your blog plugins panel.

[Stefano]

If you imported the password as extra field, why not use the {profile_1} tag, assumed the password has been assigned to the profile number 1?

[Stefano]

How, can you share what is reported in the logs that give evidence of the undelivered emails? Just to understand if it’s an SMTP limit, for example.

[Stefano]

Hi, we do not have an option to limit the delivery for those timeframes.

[Stefano]

The autoresponder addon can be used to create an email series (possibly with only one email) and configured to send the first email just after the subscription.

[Stefano]

Hi, please, check if the newsletter has filters active in the targeting panel.

[Stefano]

Hi, the limit is dictated by your server and mail delivery service. As an example, I manage a customer site with 300.000 subscribers and there is a weekly newsletter sent via Amazon SES.

[Stefano]

Hi, the “footer” block has the ubsubscription link (actually a tag that is replaced with the correct URL different to each subscriber). Where are you seeing only the blog URL?

[Stefano]

Actually not, but I’ll forward your idea to the team.

[Stefano]

The archive addon does not support list filtering since a newsletter is not associated with a list, but can contain many list-related filters.

[Stefano]

You can install an SMTP plugin, connect it to mailgun and all emails go through it, even the one by Newsletter. In that case, do not activate the SMTP option/addon of Newsletter or the Mailgun addon.

[Stefano]

When you import you can assign the list in the mapping panel, the list cannot be specific on the CSV.

[Stefano]

Actually not, it is not possible. We prepared the code to deal with different size, but it is not fully ready (there are blocks computing some values based on the standard 600px width – they’ll get messed up).

[Stefano]

Hi, when you define extra fields, they’re available in the targeting panel for a newsletter but only if they’re of type “list” (a set of values).
All tags that can be used in a newsletter are listed here:
https://www.thenewsletterplugin.com/documentation/newsletters/newsletter-tags/
The snippet is shown only by Gmail, as far as we know.

[Stefano]

Hi, check the name of the text input field, probably it is wrong and Newsletter does not recognize it. Be sure that extra profile field is public as well: you can configure the extra profile fields on “subscription forms” panel.

[Stefano]

Hi, did you set a list filter while sending? Try to check the targeting panel of that newsletter to see if there are filters active.

[Stefano]

Hi, check your wp-config.php file for conditional definition of HOME_URL and SITE_URL, probably there is code forcing the IP address under some contexts.

[Stefano]

Try to install or free addon to integrate with translatepress: we create the switcher and you should be able to translate the messages.

[Stefano]

please, send me (stefano @ thenewsletterplugin.com) one of the not working url so I can see if there is something wrong with the format.
Thanks!

[Stefano]

Hi, if you have such an error, and the link is the personal link of that subscriber, it means it has already been canceled. If it has been resubscribed, the secret token changes and the old link does not work anymore.
How do you test the link? If you send a test newsletter, that newsletter could have “fake” link since it is not linked to a real subscriber.

[Stefano]

Hi, do you mean the welcome email?
Try to test the email deliverability from the system/delivery panel, could be the blog has some problems sending emails.

[Stefano]

Hi, we have not a user role integration addon, can you address me to a page of that component?

[Stefano]

Is the subscriber present and not already unsubscribed (or bounced)?

[Stefano]

Probably you created a form using the shortcodes, adding profile 1 as a field but it is not marked as “public”. Can you check that, please?
Thank you!

[Stefano]

Try to download the package from your account page in this site and install it as a zip file from your blog plugins management panel.
Stefano.

[Stefano]

Hi, you can install an SMTP plugin and connect the blog with that service.

[Stefano]

The hot link protection is something configured in your server, you should ask the provider to remove that protection.
Stefano.

[Stefano]

Yes, enable it on the subscription configuration panel.
Stefano.

[Stefano]

Hi, try to go to the profile configuration panel in Newsletter and save: it seems an internal option is not initialized.

[Stefano]

Hi, images are extract from your WP media library, probably a plugin is watermarking them.

[Stefano]

It is not possible to change the block rendering by subscriber, once the newsletter is created it is sent to all user in the final rendered format.
S.

[Stefano]

At moment we have no plan to add it.
S.

[Stefano]

Hi, you should carefully check if the subscriber in list 8 is even in list 10, a subscriber can be part of more than one list. You should even check those options:
– a list can contain unconfirmed or canceled subscribers which are not included while delivering
– other filter can have been applied
Anyway, the targeting panel of a newsletter should report the exact number at the moment of sending.
S.

[Stefano]

Yes, using the Automated addon.
https://www.thenewsletterplugin.com/automated
S.

[Stefano]

If by error you mean you get back a delivery error message, that kind of message can be only managed with our bounce addon or if you use a delivery service, with an integration addon for that delivery service. Again, if you use a delivery service, that can provide a list of bounced addresses that you can import as bounced using the free advanced import addon.
Those errors are not triggered while we’re sending, but later with that bounce message (more correctly a DSN message).
S.

[Stefano]

There is not such a feature in Newsletter, you should use the Autoresponder addon to send a specific email when subscribed. Anyway, the welcome email is sent, you can change the content of that message.
S.

[Stefano]

Actually not.
S.

[Stefano]

Hi, check on System Logs for a store-xxx.txt file to see if the error is reported. Most times that error is due to unicode characters and a database not supporting them. You can even try, if available, to convert the tables to utf8mb4 from the system-status panel.
S.

[Stefano]

Hi, that is not a method called by Newsletter, probably it is activated when Newsletter extracts the posts. You should ask the developer of that plugin or the developer of the site.

[Stefano]

Hi, you should try to use the bounce addon: https://www.thenewsletterplugin.com/documentation/addons/extended-features/bounce-extension/
To manage bounces is anyway recommended to use a delivery service that is more precise in detecting and returning the bounces.
S.

[Stefano]

Hi, are you talking about the API?

[Stefano]

When in the targeting panel, you should have a button to convert in HTML or better to edit it as HTML.

[Stefano]

Could be a limitation of the minimal layout, I’ll check.

[Stefano]

Thanks for sharing!

[Stefano]

Hi, it is not possible to have an email sent to an address with those links inside.
S.

[Stefano]

Hi, on WP left side menu you should have the Newsletter entry (with a red envelope). If not probably it is disabled by something else in the blog (a plugin or by a conflict).
s.

[Stefano]

Hi, it is not possible to send non-transactional emails with Sendinblue when used as an SMTP service. They can be sent only from their platform OR sending a template and a list of contact via API – creating a campaign (but this is something we cannot do with Newsletter).
S.

[Stefano]

Hi, you should simply create a page and add in it the [newsletter_form] shorcode. When installed, Newsletter already create a “service” page with a shortcode to shoe service message but even the subscription form. Look at your WP pages, it should be there.
S.

[Stefano]

Actually not, I added this request to our internal proposal list.
S.

[Stefano]

Hi, see the tags documentation page for more, anyway the tag is {profile_X} where X is the profile number.

[Stefano]

Hi, try to install our free wp users integration addon that can intercept the registration and start a sunbscription. Be sure in that addon the welcome email is not disabled. It could work, if the social registration plugin just call the standard WP functions to register a new user.
S.

[Stefano]

Hi, when you import you can set the status, probably you set it to “unconfirmed”. Use the subscriber maintenance panel to change massively the status to confirmed.

[Stefano]

Hi, probably the import had problems. Update the subscriber using this query:
update wp_newsletter set status=’C’.
How did you import the subscribers?

[Stefano]

Please, see the email I sent you: your license is associated with a different email than the one the account used to participate to the forum.
Thank you, Stefano.

[Stefano]

It is something by GMail there are no things we can do as far as I know.

[Stefano]

Hi, the license is associated with another email from you. Please contact me privately at stefano [at] thenewsletterplugin.com. I try to write to that alternative email, but could be you cannot read it if you didn’t receive the licence.

[Stefano]

Check if the newsletter page contains only the [newsletter] shortcode.

[Stefano]

Hi, I think you should code something specific like a custom block able to extract from different sites.
Stefano.

[Stefano]

If Gmail is blocking the images, you should see a notice on Gmail (web or android) to enable the image loading. As you observed, we can do nothing at the Newsletter plugin level, unluckily.

[Stefano]

Hi, you should share a screenshot of what is happening on your phone: I can only see a picture in your request.
If the welcome email has been changed to have only one image, sometimes email readers block the image loading (and they should show a notice).

[Stefano]

Please be sure the “dedicated” page set on Newsletter main settings is properly configured:
https://www.thenewsletterplugin.com/documentation/installation/newsletter-configuration/#dedicated-page

[Stefano]

Hi, no, we have no support text messages (SMS for Eu readers).

[Stefano]

You can read that page where some ideas are described. Usually, the best option is to use a professional delivery service.
https://www.thenewsletterplugin.com/documentation/delivery-and-spam/spam-issues/

[Stefano]

Hi, if you set a profile field as “private” it is not shown.

[Stefano]

Actually not.

[Stefano]

Hi, the newsletter page needs to have only the [newsletter] shortcode not the one you used.
if you need a custom form, use one page for Newsletter and the other one for the form.
Stefano.

[Stefano]

On Newsletter main settings.

[Stefano]

Hi you should define the lists in our lists management panel, then, when importing, setting the lists you want for the imported subscribers.
When you create a newsletter you can target by list with many combinations.

[Stefano]

The shortcode is showing on the page or does nothing appear?
Can you send me a link to the page with the shortcode?

[Stefano]

Hi, the right shortcode is [newsletter_form] without any parameter. Nested shortcodes can be used to build a “custom” form. [newsletter] should better used only on Newsletter dedicated page.
If the shortcode is not working and it is shown on the page as written, it means your theme is not executing the shortcodes (rather a rare condition) or the plugin is not active on the frontend. Are you using optimization plugins that disable Newsletter on the frontend?
Check the System>Status panel, when possible we detect them.

[Stefano]

If you send a test using a test address in the “test popup”, that is not a real subscriber and cannot unsubscribe, It is not matched to the real subscriber list.
Stefano.

[Stefano]

Yes, it’s possible, just set the email address on the subscription configuration panel.

[Stefano]

If you use woocommerce or easy digital download we have addons that integrates with those plugin. See
https://www.thenewsletterplugin.com/woocommerce
https://www.thenewsletterplugin.com/easy-digital-downloads
Stefano.

[Stefano]

Hi, actually instasend does not support a template to be used on each newsletter creation, we have this improvement on queue, but I cannot grant a release date.
Stefano.

[Stefano]

Hi, contact your provider to whitelist the saving action by Newsletter in mod_security, which is usually the reason for that error.

[Stefano]

Hi, please check on amazon ses config panel if there are warning about another plugin loading the Amazon SDK, since the error is related to a missing class of the Amazon SDK and cannot be connected to WP 5.9.1 (or at least there are no clear reasons).

[Stefano]

Hi, no, actually we do not have single addon licenses.

[Stefano]

No, it’s not possible since the newsletter is a full HTML page. It would be possible to use iframes, but it requires a specific implementation on your site by a coder.

[Stefano]

The error message is from WP, we cannot change it 🙁

[Stefano]

You should create a specific list to collect that consent a show the list option on your subscription forms. If you send only marketing newsletters, you can state in the subscription form that data collected is for marketing explicitly, hence you don’t need specific consent.

[Stefano]

Hi, you can export all subscribers and then filter them from the exported file looking a the column “status” with value C.
For the autoresponder, I think it is not the right method: you can create a newsletter, select the targeted list and send it on a future date. Subscribers are extracted respecting the list filter at the sending moment, not when you create the newsletter or plan the future sending date.

[Stefano]

Hi, you should contact your provider. Are you using an SMTP to send emails from your blog? Check if you have configured our SMTP addon (or just the SMTP options for old installation) or if you have an SMTP plugin. If so, check the SMTP host set and ask that provider what is happening or what they changed.
To me, the message is actually almost clear: the SMTP used (could be an SMTP configured into the server and not in your blog) is used without authentication and now they added stricter rules to use it.
Stefano-

[Stefano]

Hi, no, there is not a date-based filter.
Stefano.

[Stefano]

Hi, how are you calling the api?

[Stefano]

Hi, it is not possible to include a file as an attachment, but you can change the welcome email (see the subscription config. page) and add to it a link to the PDF uploaded in your site.

[Stefano]

Hi, the posts block has the category filter, you can use that option to get only specific posts.

[Stefano]

Check if you set wp mail smtp to send in bcc every email, it is not something by Newsletter.

[Stefano]

Enter your acount page in this site and get the zip package directly. The plugin cannot “ask for a password” that is a feature of WP.

[Stefano]

AARGHH! There is a hard-coded 2021, I’ll release a patch ASAP.

Sorry!

[Stefano]

The tag id is still replaced with the user id, maybe not in test newsletters?

[Stefano]

Non è una cosa che può fare il plugin. La cosa migliore è provare a scegliere un provider per il delivery delle email che si occupa di star fuori dalle liste spam. Sendpulse è buono ed economico o uno di quelli che sono integrati con i nostri addon. sendinblue anche non è male.

[Stefano]

La maggior parte delle PEC accetta mail not PEC in realtà, ma non è una cosa controlabile dall’esterno ed è per questo che spesso anche la pubblica amministrazione chiede un indirizzo NON pec alle persone…

[Stefano]

There are a lot of task the plugin does, not only sending email. Anyway that task is ultra light if there is nothing to do, for sure lighter tan a single page visit, so it should not be a problem.

[Stefano]

You should copy the subscription form HTML in a widget or page in the subdomain. Anyway the welcome page will be shown on the main domain.

[Stefano]

Hi, if you’re setting up a specific block, you can change the HTML with an inline style with your own font. The standard block makes available only the font you can select in the block configuration.
Note that web font (like Exo 2 and so on) des not shows up on most email clients.

[Stefano]

No, there is not.

[Stefano]

Uhm, it’s not clear: where that error message is appearing? In this forum?

[Stefano]

Hi, when the excerpt is missing, the block should extract from the content: is that excerpt missing?

[Stefano]

Hi, it seems a lot of WP functions are missing. Which WP version are you using?

[Stefano]

Hi, for CF7 integration, please open a support ticket. Just a note: check the lists exposed with CF7, they need to be “public”.

[Stefano]

The exported list should be limited only to subscriber which resulted in an error, probably the error explanation is missing from the export, I’ve asked to check.

[Stefano]

Actually not.
Thank you, Stefano.

[Stefano]

That’s weird, we list the languages return by the multilangiage plugin. Which plugin are you using?

[Stefano]

Hi,usually that is not a problem, is means the blog cannot call itself (and probably the WP scheduler could not work properly). You can ask the provider to allow the blog to auto call its pages.

[Stefano]

See the subscripton tab.

[Stefano]

Hi, for support with Amazon SES Addon, please open a ticket so you can get answered by a technician.
Thank you, Stefano.

[Stefano]

Are all the 700 subscribers confirmed? You can check totals on subscriber statistics panel.

[Stefano]

Hi, it means that the plugin is activating its own amazon SDK or its own library Guzzle which then conflicts with the amazon SDK we include in our addon to connect with amazon ses. The only solution is to ask that plugin author to activate the library ONLY when needed and not at the plugin startup. We already do that at our side: we load the library exactly when needed (when we have to deliver an email via amazon).
This is a common problem of PHP and context where different software work together, it’s not the fault of one of the other plugins.
Try to contact those plugin authors and we’re here to collaborate with them to solve the problem.

[Stefano]

Hi, be sure you set the speed on main Newsletter settings and not have admin notices about the corn system not working. See the system panels for more diagnostic.

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