Outlook and body css

[User]

Hi all,

Some recipients who reply to my newsletters, I am unable to see their reply except for the first line. It finally annoyed me enough to give the whole thing to AI to figure out, and it came back with a step by step detail that there is a css rule on the body element, which Outlook is re-writing to a div rule.

Newsletter creates and sends:
body {
margin: 0;
padding: 0;
height: 100% !important;
width: 100% !important;
}

Outlook reply email converts it to:
div {
margin: 0;
padding: 0;
height: 100% !important;
width: 100% !important;
}

https://www.litmus.com/blog/how-to-fix-outlook-com-replacing-body-with-div-in-your-emails

Is this an easy fix as per the above article, or do you have other thoughts?

Thanks
Rob

[Michael]

Hello Rob,

yes, this is something that the funny people at Outlook decided to introduce some years ago, it normally does not affect our templates when read the first time, and we didn’t thought about your use case (people normally don’t reply to newsletters). We will look into that for a proper solution.

Michael

[Author]

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