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Hi, you should ask a developer to code a simple plugin which, for each subscriber get the connected wp user (by the wp_user_id field), check the membership status and set a list on that subscriber.
So you get a list where all the members in a specific condition are collected.
Stefano.
Hi, the new image block let you to specify an image size. Since outlook it’s the only one email client in the world not using the css 2 specification, forcing the size should solve the problem (for example you can specify 600).
We are working on a solution to set the image size when it is over 600px just for outlook.
Stefano.
Hi, we have not support for that right now, since there are people creating custom forms and we need to have the code always handy ready.
But you can disable the css injection and inject it only on specific pages. As well you can dequeue the javascript and queue it on specific pages.
Stefano.
Probably there is a problem with the cron. But if you need to fully migrate the subscribers table (and the destination blog has an empty subscriber table), you should dump the wp_newsletter table from the first blog and report it on the second one.
Can you share a screenshot of the page reporting that percentage?
Stefano.
Detailed link clicking are collected and reported using the reports add-on. if you need to know if a specific link was clicked by a specific user, you should look into the database, we have not a so detailed report (even if could be useful).
it’s just a matter of check for a specific user or to start subsequent actions?
Stefano.
Hi, it’s not clear about your “bulk copy” request. What do you mean? About pagination, I’ll add it to the improvement list for archive add-on.
Thank you, Stefano.
Hi, under “list building” you have an entry to configure the form fields.
More can be found in our documentation area to build forms with custom short-codes and other solutions.
Stefano.
If with “graph” you means images, we just send the newsletter text as you can see while composing. Maybe the provider is blocking the image loading from email clients. or your email client is blocking the media because it does not trust the originating domain.
Stefano.
There is no way actually to remove from a list when they buy, but it’s a good idea, I’ll submit it to the team. There is a similar implementation on “rules by category” panel, we could extend the concept to the generic “buy” action.
Stefano.
Hi, no we do not support per subscriber customized newsletters. With automated you can create some channels deciding which groups of contents one can subscribe.
Stefano.
Ciao, installa l’addons manager dalla pagina account di questo sito e il problema si sistema.
Stefano.
Hi, install the wp users integration you can find for free in your account page (or install our addons manager, from the account manager so you can then later install all free addons directly from your blog – see the newsletter addons panel).
Check out the documentation page as well to better understand how to use the wp user integration addon.
Thank you, Stefano.
Hi I really don’t know how that theme is creating the form and why it reverted, anyway the email field should not display such text, but something different. The “subscribe (to) our newsletter” is good for a form title, not for a field placeholder.
Stefano.
Hi, the captcha is on a second step during the subscription, not in the form.
Your version is anyway really old, you should upgrade.
Stefano.
Hi, the popup addon is at end of its lifecycle, you can use the leads addon. You can find it on your account page in this site.
Stefano.
E’ necessario installare il nostro addons manager (da qualche settimana per rispettare alcune regole di wordpress). Lo trovi nella pagina account di questo sito.
Stefano.
Hi, can you explain that better? Are something related to the dedicated page regenerated on plugin update (if this is the case, it’s a bug).
Stefano.
Yes, I know, and I have a handful of line codes to integrate with that calendar solution. But the documentation lacks a bit and it’s not so easy to get out the correct information from that plugin. The problem is not the meta data but the correct query to extract events in the right order.
Stefano.
You should install the wp users integration addon. Find it in your account page in this site or directly on addons panel in the Newsletter installation admin area.
Stefano.
Edit the newsletter, reach the targeting panel (save and preview for the composer) and you have the send button on top of the configuration panels.
Stefano.
Hi, we use the sender address set on Newsletter main settings. Check if you have an SMTP plugin installed and configured to overwrite the sender address.
Stefano.
Hi, the connection timeout is a sign of a connection block between the two server (the site server and the exchange server). Could be a firewall rule, you should check with the provider.
Stefano.
Hi, it’s a bit tricky to have an immediate delivery by the autoresponder, for technical reason, anyway I understand that could be a interesting feature. I’ll see with the team if it can be easily implemented (the autoresponder is an indipendent engine, it’s not linked to the subscription event right now).
Stefano.
Hi, with which email did you pay? You should have received an email with the contract details.
Try to recover the password using that email.
Or send me the date of the payment so I can find it for you (privately at stefano@thenewsletterplugin.com)
Stefano.
If you don’t need a dedicated page you can change the setting on main newsletter settings. If you want to remove the notice about the short code use the “X” in the notice itself.
Stefano.
Hi, the visural editor (not the drag and drop composer) can strip some code when not perfectly formatted. The editor is a tinymce version (the latest one) and usually it does not strip avay the code.
Which kind of formatting is it removing?
Stefano.
Hi, the final delivery is accomplished by your provider mailing system. If it accepts the message but later is not able to deliver to gmail or Google does not trust the provide and drop the messages, we cannot do much more.
You can try to use an external SMTP, if your provider provides even mailboxes to you, you can try to use its SMTP.
Stefano.
Hi, not we have not the “private” flag conditioned by time, you should set it manually at database level.
Stefano.
Hi, we add special code to avois that, on outlook (and ms mail), try to use the latest version, anyway I’ll check the problem.
Stefano.
Hi, the retargeting options of our reports extension lets you to add who did not interact with the newsletter to a list so you can send a specific message.
Stefano.
If a constant is not set the default values are used. The 60 second could be too low, since we cannot use the full 5 minutes of the batch.
The scheduler not triggered can be solved using an external trigger, see the documentationpage on this site: there are few options you can consider.
Stefano.
Ok, we added more html structure recently to better deal with outlook, maybe you were using outlook as client?
Stefano.
Hi, we have not support for the author role, only for the editor role on newsletter main settings.
Stefano.
Hi, no we have not an integration with costant contact. Which kind of integration are your thinking of?
Stefano.
Hi, on main Newsletter settings, you can disable totally the plugin styles.
[newsletter] and [newsletter_form] produce exactly the same form if you’re not using [newsletter_form] to display a custom coded form.
Stefano.
Hi, a 404 could be issued if the newsletter dedicated page has been removed. Check the main setting for the dedicated page.
Stefano.
Hi, translated press is used only to translate the subscription process. Newsletters cannot be translated since the are sent directly to your subscribers and they cannot “switch language”.
You should write a newsletter for eqach language and send it to your subscribers selection them by language. The segnmentation by language is by list associated to the language, see the lists panel and out multilanguage documentation on this site.
Stefano.
Hi, there is not an sunsubscription to setup, when you send emails with Newsletter an unsubscription link is usually added, so the user can subscribe.
Stefano.
Hi the Automated extension can send autogenerated newsletters
https://www.thenewsletterplugin.com/automated
more details on how it work on our documentation section.
Stefano.
Hi, the error is generated by Divi:
Call to undefined function et_fb_enabled() in /usr/www/users/XXX/wp-content/themes/Divi/includes/builder/framework.php:
so you should try to report that problem to them so they can understand why it is reaised.
Stefano.
Hi, that line of code reported is for sure not part of Newsletter. Are you sure it is related to our plugin?
Hi, can you explain better your problem? When you have that error code? 401 is not returned in any case by our plugin.
Thank you, Stefano.
Hi, check the subscription configuration panel: the deutsche translation had a problem in the past and you’ll find a double {subscription_form} in the subscription text option. Remove one of the two.
Then be sure the dedicated page for newsletter selected on main setting contains only the [newsletter] shortcode.
Stefano.
Hi, we have NOT an integration with shopify. Where did you find mention of such integrationn? Could be a third party solution.
Are you already synchronizing the shopify customer into your blog?Hi, no there is not such feature even if, I should admit, it’s a long time request. I’ll try to speed it up.
Stefano.
We should review the block, I’ll add this request in the block improvement list.
Thank you, Stefano.
No, it’s a cron problem. Check the page https://www.thenewsletterplugin.com/documentation/newsletter-delivery-engine and setup an external cron call. You can check if the problem is the cron from the status panel.
Did you make a test from that panel? The delivery is generally ok?
Stefano.
Hi, where did you see those “contacts” count? After the newsletter is composer click the save and preview and you can select the targeting.
Stefano.
Newsletter tries to set it self the execution limits to an higher value when required, of course if the execution limit can be changed. The max required is 300 seconds, but only when it is delivering the emails (and it depends on how many email per hour has been configured).
The cron must be triggered every five minutes. Please check the delivery speed documentation page on this site for more details and tips.
Stefano.
What do you suggest? Would you like to see a specific extension free or do you prefer a lower price and the possibility to purchase a single extension?
Stefano.
Check if in the status panel the cron is working correctly in your site. If not check the delivery engine speed page on our documentation.
https://www.thenewsletterplugin.com/documentation/newsletter-delivery-engineStefano.
There should be a check via javascript already active and the html 5 check as well. I’ll review the code, may be there is a bug.
Stefano.
It’s actually not possible even if for long time myself faced with that problem. I’ll check with the team. Of course it cpuld not be a shortcode, I mean, it should be a general configuration of automated which can be recalled with a placeholder.
Stefano.
Hi, even if the link are changed to tracking link (they are not obfuscated, actually) they shoud not break your newsletter. What is exactly happening?
Stefano.
The unsubscribe link works automatically if the user open the webview from his received original email.
Stefano.
Hi that is by a custom CSS of your theme:
.tnp-multiple .tnp-submit {
color: #fff;
padding: 10px 17px;
width: 100%;
}try to add this in the custom CSS code configuration (main newsletter settings):
.tnp-multiple .tnp-submit {
width: auto!important;
}Yes, we know, we started to work on an AMP compatible set of form, but they require a strict integration with amp plugin since the AMP form feature must be loaded and the form need to make ajax posts and few other little things.
We hope to be able to release a specific extension for AMP (or we can all hope AMP will die :-).
Stefano.
Hi, actually the changes should not be lost if you don’t reconfigure the blocks, even if the composer needs a special HTML structure. I’ve changed many time the code generated by the composer without loosing it on subsequent editing sessions.
Try to to use the back button, be change from html editor to view mode and then use the edit button un top of the preview which reopen the composer.
Stefano.
Hi, you should code a custom theme, our themes does not support an “offset” to extract older posts.
Here the documentation on how themes work: https://www.thenewsletterplugin.com/documentation/newsletter-themes
If you’re using the composer with the post block, there is not an option to create a block with the old posts.
Stefano.
Hi, tes, I’ve this topic on my list of new developments. Actually we should block direct visits of the link, since that request is transformed in a post. We need, to implement the feature above, manage to bypass some checks if there is a direct post.
Stefano.
Hi, is the form configured to link te privacy label? check on subscription form fields panel.
Stefano.Emails cannot contain video (at least the number of clients supporting them is very limited and for sure not with iframes). Add apicture and link a page containing the video.
Stefano.
Hi, there is a privacy policy with the contact address. Anyway I delete your account in few minutes.
Thank you, Stefano.
Hi, you need to code a custom theme. We have not room right now for custom coding, but a theme is nothing else than a loop between posts, like in a WP theme, so a code should be able to start from our default theme and change the filter.
Stefano.
Hi, we have not a notification module for new or updated post “real time”, only with automated you can create a channel for automatic newsletter creation with new blog content.
Stefano.
Hi, the subscriber database is never empties by the plugin, so if for some reason the installation has been reset you could only recover from a backup. Check the subscriber statistics panel to be sure the database is empty.
Stefano.
press save and preview to select the receivers and other options and send it. The diagnostic panel has been removed and everything moved to the status panel. Where did you find a link t the diagnostic panel?
Hi, check on SMTP panel to have it enabled. When success is reported is meaqns the email has been moved to the underline mail service (local, smtp and so on) with success. If the email never ends in the recipient’s mailbox, it means the mailing system is blocking it.
Stefano.
Ciao, stiamo modificando l’integrazione con gli utenti in modo tale che il nome venga sempre preso dal profilo WP, perché spesso è quello che “comanda”, nel senso che è un profilo gestito dall’utente ad esempio con woocommerce. Avendo il nome in due punti diversi ovviamente si crea un possibile conflitto, in quanto anche nel profilo di newsletter c’è la possibilità di impostare il nome.
Stiamo quindi cercando di capire bene come e se tenere sincronizzate le cose. Ad esempio alcuni preferiscono che i due profili siano completamente separati… e quindi accontentare tutti non è banale o implica inserire molte opzioni.
Dovremmo fare a breve dei rilasci aggiornati dell’estensione wp users integration.
Stefano.
Hi, the reports extension gives you a list of the contacted subscribers with a newsletter and who opened your email. There is no way to know if a mail has been classified as spam. The provider is right in suggesting to change the SMTP, but which SMTP did you use? Is an SMTP correctly configured to send email from the sender you set in the plugin? OVH should give you an SMTP for emails of addresses in your domain, why not use it?
Have you tried with an external service like sendgrid, mailgun and so on?
Newsletter just move the message to the SMTP you selected, it cannot control if that SMTP is classified as a spam server.
Stefano.
Hi, it should work. How did you check it? Have you started a subscription from the language X view of the fronted and the subscriber has not be added to the selected list?
Stefano.
usually this is an incompatibility with another plugin adding js code to our pages. if possible try to disable other non essential plugins and check. the theme it self can be the cause but disabling the theme could be a problem.
if you’re able to use the browser debugger an error could be reported in the console panel.Hi, you should attach to the action “newsletter_user_confirmed” which receive a subscriber object.
Stefano.
Hi, since the gutemberg editor is still under development and it’s not clear if there will be an easy to use version available for plugins, like the standard one, we’re still experimenting.
Stefano.
I believe you should switch to the single checkbox like explained in the CF7 integration to allow marketing communication. The idea to show in a web page two exclusive selections yes or not originated from the paper consent collection where a single checkbox can be falsified and so there should be a clear tick on yes or not. In a webpage you can use the checkbox.
I suppose this requirement comes from a privacy consultant which is used to work with paper privacy collection methods.
Stefano.
Hi Bianca, please open a support ticket so a guy can help out with this problem. There are no reasons for the panel to not save the parameters, so it’s specific to your blog (a filter or like).
Stefano.
Deactivate and reactivate it: something is trying to write data in your posts table using a field which does not exists. And probably it’s not postman.
Stefano.
Newsletter is a free plugin. Extensions are premium software which cannot updated after one year like an antivirus. They does not stop to work but we cannot grant the compatibility with evolving tecnologies, of course.
Stefano.
Hi, the debug notice should be solved on next version. You could disable the wp_debug in your site meanwhile or setting a logo in company settings panel and save it.
Stefano.
You need a bit of html knowledge but you can change the template in the “message template” panel.
Stefano.
Hi, that name does not sound familiar to me… we have not a login form, anyway I’ll check the extensions.
Stefano.
All messages can be configured, just enter the admin panel for profile, subscription, unsubscription… and you should try a “reset” of that panel, probably the german translation has already been downloaded.
Hi, it sounds like you have something interfering with newsletter or maybe memory problem. Nothing in the erros logs of your server?
Stefano.
Have you set on plugin as sender email address an address using your domain? Or did you set a gmail address?
Hi, check this article should help.
https://www.thenewsletterplugin.com/reasking-subscription-confirmation-to-your-subscribers
Stefano.
Hi if you’re not using the ovh SMTP you should report them that a problem exists when the blog sends emails since WP does not use the ovh email service.
Hi, have you set the license key on Newsletter main settings? The license is available on your account page in this site (see the top menu).
Other reasons could be a connection problem or block between your blog and our server, you can anyway download the extension directly from your account page.
Stefano.
It could be the registration form not generated by Newsletter and missing the current language the user is using to visit your blog. Try with a generated form, for example staring from the newsletter dedicated page.
Are you using the latest version of Newsletter?On subscribers panel you can filter by status. Or you can export the whole list and check the status column.
Stefano.
Hi, Automated supports custom theme, you can find more on our documentation section about themes. You should start from the default theme and create a new one.
Stefano.
Hi, this is strange if you completed the wizard. Check on newsletter main settings which is your dedicated page and edit it to see if there is the cited shortcode.
Stefano.
There is not a concept of group of newsletters, you can create only single newsletters. Or are you thinking about an autoresponder?
Sorry but I cannot understand your issue. The link in the menu is always there and the widget is showing on pages with the sidebar (your home page has not a sidebar).
Stefano.
On lists panel you can setup the lists and on import panel you can import external emails or you can use the subscriber maintenance panel to move subscribers between lists.
Stefano.
Hi, we are not aware of that bug, anyway if you’re experiencing that problem, please open a ticket so the right staff member can help.
Stefano.
There is no way to embed videos. Only gmail shows a video as an attachment when is finds a your tube reference. You can add an image linked to a video.
Stefano.
Hi, you don’t need to create custom form, just translate the fields in the subscription form fields panel changing the admin language. Follow the same procedure for the general subscription, unsubscription and profile messages.
Stefano.
No, that could be a bug, you should be able to export every subscriber. I’ll check it, probably the new internal lists management introduced that error.
Stefano.
You should use the lists if you want to later retarget the subscribers by that selection. See the list layout attribute on this page.
https://www.thenewsletterplugin.com/documentation/subscription-form-shortcodes
Stefano.
Hi, I don’t know what is stamp ready and which is actually the issue. Newsletter does not conflict with other plugins which send emails. Can you explain better the issue?
Thank you, Stefano.
Hi, to undertsand the problem I need to see a not working url and debugging it. Almost surely there is a server side redirect not correctly working or a caching plugin (we had issues with wp-rocket) which changes the url format bracking the signature.
Stefano.
Hi, thank you for reporting, willl be fixed asap. Meanwhile you can disable the WP_DEBUG mode in your wp-config.php, probably it is active.
Stefano.
Thank you for reporting, probably the ticket in on charge to another colleague. I’ll check anyway the problem to fix it.
Stefano.
Hi, can you help me understading which is the message shown in the admin side?
We removed one of the messages and left only the one reporting a late scheduler execution, but we should address this topic since it is creating confusion.
The message is not about the delivery speed is about how the WordPress scheduler is working. Newsletter relies on that scehduler to send messages (at speed set on main settings).
Thank you for your help!
Stefano.
Yes, there is a bug introduced yesterday with WPML compatibility pack. Update to version 5.5.7, should be solved.
Let me know, Stefano.
Actually the only way should be intercepting with a filter the welcome email text. Are you able to write a piece of code dealing with that?
Stefano.
The shortcode accepts the attribute “lists” where you can specify the list you want the subscriber to be added to. The lists must be public, not private.
Stefano.
Hi, there is nothing to setup actually, which is your problem? What is missing in your setup?
Stefano.
When the test from status panel report success but no email is delivered, your provider is blocking the outgoing messages. Check even if you’re using an SMTP configuration/plugin or other delivery methods.
Stefano.
When the test from status panel report success but no email is delivered, your provider is blocking the outgoing messages. Check even if you’re using an SMTP configuration/plugin or other delivery methods.
Stefano.
The api key to be used with our api extension is just a secret token you set in the extension. If your signup form creates a WP user you can user the wp user intergration extension and add a checkbox named “newsletter”. Of course your signup must call the wp specific function used to signup a user so those events can be intercecpted by Newsletter.
Hi, it seems the database has not been updated. Try to deactivate the plugin are reactivate. Did you installed as new or upgraded from a previous version?
Stefano.
If that plugin uses the standard WP functions to register a user, the extension “WP user integration” should be able to intercept the registration and subscribe the user. Just configure it properly, for example forcing the subscription upon registration.
Stefano.
Hi, with the free plugin there is no need to have a license key. There is no “api key” to set (if you do not use the REST API extension – which has a technical use).
Stefano.
Hi, the [subscription_form] shortcode is not part of Newsletter. You can use [newsletter_form form="1"] to have your custom form displayed.
Stefano.
The url is wrong, is contains two “?”. Probably our fault, we’re working on WPML integration and on that release the problem should be fixed.
Few days.
Stefano.
Check this page https://www.thenewsletterplugin.com/documentation/newsletter-delivery-engine and setup and external trigger. Your provider can help with this.
Stefano.
As url I think you can use a page url which you created to welcome the subscriber. i don’t know which kind of redirect url is required by that popup system.
Stefano.
Id EDD creates wordpress users using the free wp user integration extension you can configure it to create a subscriber whan a user is created.
Stefano.
You should code a custom form. Take the form genrated by newsletter and use it as starting point for your specific form.
Stefano.
The license key for professional extension can be bought in this site. The delivery errors you get back contains the reason, check if the targeted email addresses are unavailable.
Stefano.
Verifichiamo, non dovrebbe apparire. Immagino succeda perché non è mai stato selezionato un logo.
Stefano.
Hi, yes we’re going to release the wmpl compatibility update and then the polylang conpatibility update. Few days to this goal (required a lot of testing).
Thank you, Stefano.
To check it we need an address where to see the problem (which is almost surely due to your theme styles).
Stefano.
We have a number of requests for those feature, it is planned after the release with support of WPML and Polylang.
You cannot customize the welcome email, but you can customize the welcome page setting in the [newsletter_form] shortcode the attribute confirmation_url for an alternative confirmation/welcome page. Seeat the end of this documentation page: https://www.thenewsletterplugin.com/documentation/subscription-form-shortcodes
Stefano.
Hi Jaques, we need to see how the dedicated page is configured and how the user profile setting has been compiled to be of help. Can you share screenshots of the page you reported which page is? Is the page set ad dedicated page on main settings? That page contains the [newsletter] shortcode? Are there warnings on the admin side?
When I subscribe your blog, I end to the page
https://juergen-christ.de/newsletter-10__trashed/?nm=confirmation&nk=4-90889c3aab
which is probably the dedicated page set on main settings and which has been trashed. If you’re running newsletter 5.5.1 (which version is installed) you should have a notice about that page not being correctly configured.
Stefano.
There is not such feature in the free plugin. You can check our automated extension which generated automatically newsletter on a scheduled plan with the latest blog content.
Stefano.
