Home Forums Newsletter Plugin Support Forum Newsletter not sending to all subscribers

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  • #221954
    maristelar
    Participant

    Hi I sent out a newsletter to 541 subscribers but some did not receive it despite the progress report saying it was sent to all. I saw another discussion on this forum mentioning something about contacting a “provider” to see if the plugin has permission to be used in the email server- not exactly sure how to go about this.

    I tried sending a test newsletter to my agency email account and didn’t receive it (ex: myname@ngo.org). It seems that all subscribers with the same agency email account did not receive it (those using xxx@ngo.org) but all others with gmail/yahoo got the newsletter. How do I fix this problem and whom should I contact?

    #222066
    Stefano
    Keymaster

    Contact who is hosting your site and report them the problem. The filter can be at your hosting provider side or at the receiving domain side.

    Stefano.

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