Home Forums Newsletter Plugin Support Forum How does the opened statistic work?

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  • #244216
    omileb
    Participant

    Hello

    I am a new users, and I have sent our a newsletter with 9 recipients yesterday. One of them was me, and I have opened the newsletter (gmail.com).

    However, still today, the Dashboard does still show, that none of the recipients has opened the newsletter. But I have opened it. That leads me to the question: How does this tracking work?

    The newsletter does not include any image, if that is important.

    Thanks for clarification.

    Best Regards
    Steve

    #244224
    Stefano
    Keymaster

    Hi, opens are tracked using and embedded image. Hence or gmail has not loaded that image or the tracking was disabled. If you add @thenewsletterplugin.com">test@thenewsletterplugin.com address in your subscriber list ans send us a newsletter we can check.

    Stefano.

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