Home Forums Newsletter Plugin Support Forum Test subsciber do not receive test

Viewing 6 posts - 1 through 6 (of 6 total)
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  • #241624
    gianfranco
    Participant

    HI,
    my test subscriber account do not receive test email more.
    How come?

    P.S. My host smtp is smtps.aruba.it. If I do a test with Easy WP SMTP i get this SMTP Error: Could not authenticate.

    #241640
    Stefano
    Keymaster

    Hi, looking at the error code, the smtp plugin you’re using has not the correct credentials. You should be sure the smtp plugin is able to send email, otherwise even Newsletter is blocked.

    Stefano.

    #241667
    gianfranco
    Participant

    Yes, this is the debug log of the test with Easy WP Smtp plugin:

    CLIENT -> SERVER: EHLO http://www.mywebsite.it
    CLIENT -> SERVER: AUTH LOGIN
    CLIENT -> SERVER: bmV3c2xldHRlckB0ZWF0cm9jcmVzdC5pdA==
    CLIENT -> SERVER: dmlhZGVsZWRkYQ==
    SMTP ERROR: Password command failed: 535 5.7.0 …authentication rejected
    SMTP Error: Could not authenticate.CLIENT -> SERVER: QUIT
    SMTP Error: Could not authenticate.

    How come? NL plugin worked fine, since last week.

    #241725
    Stefano
    Keymaster

    Hi, the authentication attempt from your smtp plugin is not working, you should check the configuration of that plugin.

    The SERVER: EHLO http://www.mywebsite.it line is a bit strange.

    Stefano.

    #241730
    gianfranco
    Participant

    Thanks, I changed the name of my website for privacy.
    Now I receive tests correctly.
    It was a problem of authentication, pwd was changed.

    #241766
    vernonmillar
    Participant

    I will make sure from next time that everyone must receive test. Tests like happy birthday aunt wishes, Quotes and messages.

    Regards,
    Venonmillar

Viewing 6 posts - 1 through 6 (of 6 total)
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