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Hi, there are not bugs that we can reproduce on our side. Let us know if the problem persist even on latest version.
Hi, that allows access to all functionalities with exception for (usually one time) administration configuration (SMTP, Company info, …)
About the undefined index, is reported even the line of code? About opcache, someone configured it in an aggressive mode, the provider can change that setting. Again, the latin1 database is a very old encoding, ask the provider to migrate it to utf8mb4 enconding.
The redirect is always sent back, so for the first question there is not an option. About custom forms which redirect to different pages, check out the shortcodes attributes here https://www.thenewsletterplugin.com/documentation/subscription/subscription-form-shortcodes/ (confirmation_url).
Hi, on main settings, set the newsletter page as “unstyled”, save, and you should see a button to recreate it. Or create a page, add the [ newsletter ] shortcode in its content and use it as dedicated page on main settings panel.
Hi, install our integration for buddypress, https://wordpress.org/plugins/newsletter-buddypress/. If you use a membership plugin you can try to add to their signup page a checkbox named “newsletter” and install our wp users integration addon to intercept the registration.
Hi, if you use wpml or polylang, you can use the standard form and translate the single labels from the subscription fields panel. You can even use our shortcodes to create forms: https://www.thenewsletterplugin.com/documentation/subscription/subscription-form-shortcodes/
Hi, see my email at your address (the one you use with the account “yesweb”) with details of your third account associated with the license.
Stefano.
Hi,use the advanced import extension (see the addons panel) ot the basic import feature of the plugin.
Hi, in Automated you can use the same blocks used on standard newsletter (the posts block has more options under the Automated context), so, yes, you can use them.
Hi, all email sent by Newsletter (activation and welcome which are transaction and campaign, which are marketing) are sent via Amazon, but we do not redirect other emails sent from your blog via Amazon.
Newsletter is made to send mail marketing campaigns, it does not sent blog updates. But using the Automated addon you can create an automatic newsletter channel (or more than one).
The unsubscribe link can be created with a text block, adding a regular link with the destination {unsubscription_confirm_url} (it’s a tag which is then replaced by Newsletter).
See in that page:
https://www.thenewsletterplugin.com/documentation/subscription/newsletter-forms/
how to name the fields to be added on a form. Ignore the first part where is explained how to store the custom form, check only the part with the HTML fields explanation.
You should change the form styles.
https://www.thenewsletterplugin.com/documentation/customization/subscription-forms-style/
You should try to get that list from your ecommerce system and then import it wit Advanced Import Addon. We have not an automatic option for that (even if a coder could program it probably).
Here you can find more about Autoresponder:
https://www.thenewsletterplugin.com/documentation/addons/extended-features/autoresponder-extension/
Stefano.
No, it’s not possible (a newsletter is a full and complete HTML page), but you can publish them with our Archive addon.
Hi, please use the support tickets to get support for our addons (this messa was marked as spam… sorry for this delay).
You should not send email as xxxxx@gmail.com with amazon ses, since the gmail domain is controlled by google. You should use your won domain and verify the email address you want to use. It’s likely that Amazon do not support sender with @gmail.com as domain.
Hi, we have not support for immediate newsletter generation and delivery (upon post/cpt publishing).
More about tags here:
https://www.thenewsletterplugin.com/documentation/newsletters/newsletter-tags/
E’ pssibile utilizzare l’addon Autoresponder.
https://www.thenewsletterplugin.com/documentation/addons/extended-features/autoresponder-extension/
Check out this page if it is of help, if not just write me again here so we can add more documentation.
Hi without see the site is not easy to understand the problem. The page used by Newsletter is a regular WP page, maybe you need to adjust the layout in that page with you theme options.
Yes, it’s possible, you can find more about Autoresponder here:
https://www.thenewsletterplugin.com/documentation/addons/extended-features/autoresponder-extension/
Probably you’re using an SMTP plugin which forces the sender email address, or your provider is forcing it. Try to check those two possibilities.
You can try to change the NEWSLETTER_CRON_INTERVAL:
https://www.thenewsletterplugin.com/documentation/developers/dev-newsletter-constants/
Hi, probably you have mod_security active in your web hosting: ask the provider to try to disable it.
In this case you should simply change the links with bit.ly, for example or using the UTM by google analytics which lets you to collect aggragtes.
Stefano.
Hi, there were not changes in the composer with version 7.0.0. Where are you experiencing problem? While editing regular newsletter or in one of our addon?
Hi, that is impossible, our plugin cannot delete itself and, anyway, the database is not touched during the update process. So all your data and subscribers is still theme, of course if you have not some kind of blog reset procedure which for sure is not part of WordPress or Newsletter.
Please, check your database, or ask a technician to check it for you, and look for “newsletter_*” tables. There you can find all your data. If those tables are not there you should definitively check what happened in your blog.
You can install Newsletter again, and it will show you the data store into your database.
Probably I answered in another forum, anyway the problem is in this file (not by us):
class-wpm-newsletter.php
Hi, you should change the code
$data[‘profile_20’] = wpm_get_language();
to
$data->profile_20 = wpm_get_language();
Hi automated should work with the event block, what precisely is not working? Probably is just a matter to implement the correct behavior on our side!
Hi, it seems a form is configured specifying a list with the wrong ID. Can you show me the shortcode used?
Hi, it already works in that way using the tag {unsubscription_confirm_url}.
Insert it as a link in your newsletters.
Hi, install out advanced import plugin, it’s free, and you can import event he bounces.
Thank you, Stefano.
Dal tuo tipo di errore, pare ci sia un “output” prima di saltare al link tracciato, ma non riesco proprio a ricrearlo.
Ciao, sto cercando di replicare lato mio questo problema. Noto che il link tracciante (puoi sempre disabilitare il tracciamento quando mandi una mail, ovviamente prima di mandarla), ha come prefisso /newsletter/ come se il sito fosse stato installato in una sottocartella, o forse hai un blog in una sottocartella per gestire la newsletter?
Hi, Newsletter uses the sender you set on its main options. But your SMTP plugin could override it or it could be change by your provider. Maybe the sender you’re using has not its own mailbox and your provider does not allow to use a different address than the one used to autheticate.
Hi, could you provide an url where we can see the subscription form? Has it been added with our short code?
Hi, can you find out more about that error? for example you can have some information in the server error log or, with the last version of WP, an emould could have been sent to the administrator.
Looking at our documentation the subscriber should be an object, https://www.thenewsletterplugin.com/documentation/developers/dev-newsletter-hooks/, but I suspect there were an error somewhere and it was passed on as an array.
Uhm, it seems we changed a parameter passed with an action/filter call from an array to an object. I’ll look into it.
Ask the developers to check if the received subscriber is an array or an object and act consequently.Hi, if you’re using automated you should have a license and so you can install the reports addon which gives you more information.
Or are you already using reports?
If you cannot update, being that option the default behavior or WP, probably your site is configure to disable the updates. Try to reach out who manage your site.
Stefano.
The limit you set depends on your provider, ask them how many email you can send per hour. The max speed reported is the capability of your server.
Anyway, that error could not be the problem you face about mail delivery. That error may block the email deliver or may not. You should even ask the provider if there are blocks on their mailing system.
Hi, probably there is the plugin “AKTT” (I don’t know what it is) which is not using correctly the WP functions. You should report them that error.
Hi, the form messages are from your browser, being the subscription form am HTML5 form. It’s the browser which shows the message in the user language.
Stefano.
The raw code can be found on form field configuration panel. You can left out the javascript (actually we plan to remove it in favor of pure html 5 validation).
Stefano.
Hi, ask the wp better email developer to not apply the text to html conversion on email which are already html.
Stefano.
Hi, tickets are under the “support” menu. Can you share a screenshot of the outlook problem? The image is not visibile.
DKIM is a signature for emails which is made using a couple of key and one key must be exposed in your DNS. We do not manage that kind of signature, but your provider could add it to outgoing emails.
Stefano.
Hi, the message you’re referring to is the admin notification, you can remove your address from the subscription configuration page. It is not sent to subscribers.
The welcome message, which can be configured in the subscription configuration page is sent to your subscribers and it uses the message template you can define on the “message template page”.Stefano.
Hi, yes that short code has a bug. Already fixed and under testing for the next release (a couple of days).
Hi, there are no limits in the plugin, so if you address to all your subscribers all should be enlisted. Please be sure you imported the subscribers as confirmed.
Hi all links generated by tag bring the user to the Newsletter dedicated page, which should contain only the [newsletter] shortcode.
https://www.thenewsletterplugin.com/documentation/installation/newsletter-configuration/
Hi, if you can add a field in your registration form probably with our wp user registration addon you can register the subscription as well. See our documentation of that addon.
That notice cannot be removed. If you have that addon you probably purchased it in the past, it has never been free. If you don’t need it, just uninstall it.
Stefano.
hi, that is not a domain name, the blog is reporting an ip address as domain. That error problem probably is a block or misconfiguration, you should ask the provider.
Hi, move to the main setting. Change the dedicated page to “unstyled page”. Save. You then have a button to regenerate the page.
Stefano.
The external mailing services we refer are integrated to deliver the emails you create with Newsletter. All them offers the SMTP if you want to try them without or addons (but the bounce management and the more performant delivering via API won’t be available).
Yes, they are paid services. If you can deliver emails from your hosting, you don’t need to pay an external service.
Stefano.
Hi, that is correct the browser has the built in validation and shows messages in the user language directly.
Stefano.
Hi, if you have that error, probably you’re logged in as an editor and not an administrator?
That link should lead you to the addons page.Stefano.
Hi, which link is leading you to that error page? A Link in the posts block?
About the advanced composer blocks, yes, we have a block which extracts the CPT but be aware that a CPT is basically only a title, text and image, a generic block cannot know the full nature of a CPT and display its metadata.
Stefano.
Newsletter uses wp_mail() out of the box, you can use any plugin which change the delivery method in WP.
Stefano.
Of course, without the cookie the user cannot be recognized, is like to enter a site from another browser: you need to login again.
Hi, the dedicated page MUST contains ONLY the [newsletter] shortcode without any other parameter. If you use in that page other shortcodes, for example [newsletter_form] the messages cannot be displayed.
[newsletter_form] can be used in landing pages for example.
Hi, translation of texts shown to the subscribers are all translatable from the administration panels. Translation of the admin side, is by the WP community: is there the problem?
Hi, as the function name said, that is something related to mailchimp, the mail marketing service at mailchimp.com, it is something we are NOT integrated with. Maybe in your blog some kind of customization has been made. Have you asked who configured your blog? Or the theme author?
Hi, that’s weird, titles and images should be visible. At least the titles should be there can you share a screenshot? Are you using the composer or a theme?
Hi, URLs in that widget are wrongly composed BUT we have not such a widget hence is something created by the theme developer or someone else.
Stefano.
Hi I don’t whink gmail, which is a personal mailbox, allows to send emails with a different sender email.
Check out the opt-in option:
https://www.thenewsletterplugin.com/documentation/subscription/subscription/A dedicated server means not so much, it depends on the server, on the speed you expect and so on. So, just try, there is not an answer.
Those themes are for automated channels created using the classic theme system. If you use the new composer, you can create the theme using the available blocks.
Stefano.
Hi, the cron is not related to the signup. If the signup freezes, probably your mailing system is vert slow. Try a test from the status panel.
The cron manager can execute the jobs, and it’s ok, the problem there is the missing automatic execution. Check the suggested link on the status panel to add an external trigger.
Stefano.
Hi,when you get that error there should be even a link to this page which explain the reason:
https://www.thenewsletterplugin.com/documentation/delivery-and-spam/email-sending-issues/
Try to ask your provider.
Stefano.
Hi, this sounds like a “random” delivery problem. Can you share with me the site address to make a test?
And if possible, enter the main setting panel and set the log level to debug, so we can have more information about the internal plugin actions in the status panel.Stefano.
Usually this is due to a plugin which injects its javascript in our page. Usually a plugin which uses the WP visual editor.
Hi I can suggest to use an SMTP plugin (there are a couple on wp repo) which support the oauth 2 of gmail and disable our SMTP integration which is ok only for standard SMTP.
Stefano.
Hi, you should see the download option in your account page in this site (where there is even the free license code.
Hi, you have an error in your plugin “php compatibility checked” I don’t know the reason but it seems not associated with our plugin, you should try to contact the authors of that plugin to better understand what is happening.
it means to send a single email it is taking 8 seconds. You need to contact your provider to check what’s going on. Usually sending an email should take no more than tenths of second.
Hi, check if you have a SMTP or email custom plugin in your blog, that is something for sure triggered by a third party with a pluggable function.
Hi, we do not use “create_function”, probably is from a third party plugin interception the wp mailing.
You cannot correct them, it is reporting two emails has (probably) not be sent. The reports addon lists those addresses but usually it is not to be considered a problem if some contact cannot be reached or if the mail server has refused to send some emails. Of course if the percentages of error is important, it is required to understand what’s happening.
You can even enable the logger on main setting to have information reported on log files.
Hi, maybe those articles can be of help:
https://www.thenewsletterplugin.com/reasking-subscription-confirmation-to-your-subscribers
https://www.thenewsletterplugin.com/gdpr-getting-consent-for-imported-subscribersBye, Stefano.
The plugin does not send email when you publish new articles, but you can install the automated addon to schedule automatic email generation.
We’re at good point in developing a new addon to create a newsletter on the fly while editing a specific post as well.
Stefano.
Hi, that is weird. Are you sure you clicked on the confirmation of the second email and not the first one? Because the personal token changes after the first cancellation.
Stefano.
Try to install this plugin https://wordpress.org/plugins/wp-mail-smtp/ and connect your wordpress with the mail service on gsuite. I don’t know the details, check the plugin page.
Stefano.
Hi, if you’re using our woocommerce addon, please open a ticket in our support area. Thank you, Stefano.
that sounds like a conflict with another plugin since the editor is not loading. An everytime is due to a plugin injecting something in our pages.
Please write me private at stefano[at]thenewsletterplugin.com to setup a debug session.Stefano.
Hi, the problem could be the List-unsubscribe header which is sometime blocked. We need to ad an exception for that header when using office 365.
If you can modify the PHP code of the plugin for a test, on line 777 of plugin.php, latest version of newsletter, change List-Unsubscribe to X-List-Unsubscribe
Let me know, Stefano.
Hi, we have a fix on the way. Are you looking at the stats of an autoresponder newsletter or a standard newsletter?
Hi, be sure the SMTP is active after you test it. Can you run a test from the status panel and see what is reported?
Hi, that could happen if the mail client loads the tracking image even if the email has not been opened. I don’t think mailjet does that, but we could check.
Some antivirus does that, installed in the client machine or in the mail server.Stefano.
Hi, you can use lists to collect acceptances, but they cannot be made mandatory. If you have two mandatory acceptances, you can “merge” them in the single privacy mandatory checkbox. The optional one can be a list, so you can segment the subscribers as well.
There is no way to change the admin email. You can see all subscribers with detailed data in the specific admin page.
Stefano.
Ciao, per quanto vedo dalle nostre modifiche non ci sono cambiamenti nella gestione dell’SMTP tra la 6.5.7 e la 6.5.8. L’unica cosa è fare del debug. Se mi scrivi privatamente a stefano [at] thenewsletterplugin.com vediamo cosa possiamo fare.
Ciao, Stefano.
Hi, are you looking to save that data in the newsletter database or in a generic contact history? We have an integration to generate subscriptions from cf7 (but not storing all kind of collected data), while there are plugin which integrate with cf7 to create a database with all collected contact for later export and consultation.
Hi, that “wp_db_temp_dir” is from another plugin which is modifying the standard wp_mail() function. Try to disable other plugin or to understand which plugin is changing the mailing behavior of WP.
For example a similar error is reported here: https://wordpress.org/support/topic/undefined-index-wp_db_temp_dir/
Anyway that error could not be related directly with the mailing process (PHP is not the best for tracing errors). Could be your provide does not allow you to send email.
Disable the backup plugin and try again, many we can see a different error.You can use the facebook subscription link you find on facebook admin page, and integrate it on subscription page (see the subscription configuration panel) or in a widget. You can even use the shortcodes prvided by the facebook addon
Hi, the link in a newsletter are not changed overtime, you should check with someone expert on sharepoint.
Stefano-
Nothing is lost if you reinstall, and yes you need absolutely to reinstall. Check the disk space or install via FTP.
Hi, the alert reported by Newsletter is derived from interbal WP status, so even if the provider says everything is working, the internal stats say no.
Have you setup with your provider an external trigger?
Stefano.
Hi Christine, write to me privately at stefano [at] thenewsletterplugin.com ’cause I have no way to find out where the problem is, we can setup a debug session.
tnx
Hi, are you sure the posts has a featured image associated? Have installed/updated plugins which interacted with the standard featured image?
if you have not notices about the cron system in the admin area, and the status anel is not reporting errors, try to change the speed in the main settings.
how, share a screenshot of you page, from the admin point of view, with the shortcode. probably it is not written in the right way.
tnx
Hi only the social media icon or all images?
You could have a block for images stored inside the wp-content/plugins path.Stefano.
Hi, latest version has not introduced something particular, but with long newsletter I noted outlook 365 is “cutting” the email, while if I open it using the option “see in a browser” it shows perfectly.
Actually we added a container to control the background, but it should not create such kind of issues.
I’m checking that problem.
Hi, but what is growing in the database? If you send a newsletter the newsletter_sent table is filled in with data for tracking purposes. We do not store other transients (or anyway a little number of them).
Maybe your customer has an increased number fo subscribers?
Hi, there should be only ONE transient with that json, which is used to check the addons versions. Are you finding more than one transient with the same name?
Hi, the SMTP interface is implemented in a provided library by WP. So, if you specify tls as protocol that library should use the better one.
As alternative, install an SMTP plugin which may use a different library.
Let me know.
No SMTP is required if your hosting provider provides a mail service for your blog (usually they do). About limits you should ask your provider. The sender email address can be configured on Newsletter main settings.
Stefano.
Hi, you’re right, the faulty merge created problem in the posts and image block.
Already fixed for the coming release.Adding an url to the image (even using the #) is a temporary workaround.
Stefano.
When sending the user email should be used. Propagating is not immediate, even if we should implement it, because the email address is unique in the subscribers table and the new email con conflict with a second subscription.
Stefano.
Hi, check if you have some kind of filter set in the targeting of your newsletter, there is no reason for the plugin to limit the number of targeted subscribers.
Hi, you should check if you added filter in the newsletter you’re sending and to have at least some confirmed subscribers.
Hi, if sometime it works and sometime not you should ask the provider which provides the email delivery subsystem.
Stefano.
That is a know bug even if rarely triggered by people (since they usually does not open two newsletter creation page at the same time). On Monday we release a new version to manage the themes in different ways (they can be registered by WP themes or plugins) and that should save even that bug.
Stefano.
Hi, actually not, but if the have a SMTP service you can use it to send emails from Newsletter.
Stefano.
Hi, when the plugin call the mailing system, if it accepts the mail we mark it as sent, since there are no way to know if they’re blocked, dropped or like.
If a test from the status panel works but a test newsletter not, you should ask the provider about spam filters.
Stefano.
On admin pages of Newsletter you can change almost everything. Check out the subscription configuration page, the profile page, the unsubscription page and so on.
Thank you.
Hi, it’s not clear which service you want to cancel. Have you bought a license and want a refund? If you have a license, you can simply contact as using the support service and opening a ticket.
Thank you.
The license is about support and updates and yes, those services expire after one year. Downloaded addons continue to work.
Stefano.
Hi, that transient (cff_p_1372278263153101372278263153104mede) is for sure not from Newsletter plugin, since we user in the name “newsletter” for each options table entry (being it a transient or an option).
Does cff remember you a plugin name?
Hi, can you share a screenshot of the lists configuration and mark which are added even if not active?
Hi, there is nothing spacial to do, you probably need to configure the SMTP setting of Newsletter with the parameter godaddy gave you and ask them if your site can connect to their smtp server.
Stefano.
