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Hi, tickets are under the “support” menu. Can you share a screenshot of the outlook problem? The image is not visibile.
DKIM is a signature for emails which is made using a couple of key and one key must be exposed in your DNS. We do not manage that kind of signature, but your provider could add it to outgoing emails.
Stefano.
Hi, the message you’re referring to is the admin notification, you can remove your address from the subscription configuration page. It is not sent to subscribers.
The welcome message, which can be configured in the subscription configuration page is sent to your subscribers and it uses the message template you can define on the “message template page”.Stefano.
Hi, yes that short code has a bug. Already fixed and under testing for the next release (a couple of days).
Hi, there are no limits in the plugin, so if you address to all your subscribers all should be enlisted. Please be sure you imported the subscribers as confirmed.
Hi all links generated by tag bring the user to the Newsletter dedicated page, which should contain only the [newsletter] shortcode.
https://www.thenewsletterplugin.com/documentation/installation/newsletter-configuration/
Hi, if you can add a field in your registration form probably with our wp user registration addon you can register the subscription as well. See our documentation of that addon.
That notice cannot be removed. If you have that addon you probably purchased it in the past, it has never been free. If you don’t need it, just uninstall it.
Stefano.
hi, that is not a domain name, the blog is reporting an ip address as domain. That error problem probably is a block or misconfiguration, you should ask the provider.
Hi, move to the main setting. Change the dedicated page to “unstyled page”. Save. You then have a button to regenerate the page.
Stefano.
The external mailing services we refer are integrated to deliver the emails you create with Newsletter. All them offers the SMTP if you want to try them without or addons (but the bounce management and the more performant delivering via API won’t be available).
Yes, they are paid services. If you can deliver emails from your hosting, you don’t need to pay an external service.
Stefano.
Hi, that is correct the browser has the built in validation and shows messages in the user language directly.
Stefano.
Hi, if you have that error, probably you’re logged in as an editor and not an administrator?
That link should lead you to the addons page.Stefano.
Hi, which link is leading you to that error page? A Link in the posts block?
About the advanced composer blocks, yes, we have a block which extracts the CPT but be aware that a CPT is basically only a title, text and image, a generic block cannot know the full nature of a CPT and display its metadata.
Stefano.
Newsletter uses wp_mail() out of the box, you can use any plugin which change the delivery method in WP.
Stefano.
Of course, without the cookie the user cannot be recognized, is like to enter a site from another browser: you need to login again.
Hi, the dedicated page MUST contains ONLY the [newsletter] shortcode without any other parameter. If you use in that page other shortcodes, for example [newsletter_form] the messages cannot be displayed.
[newsletter_form] can be used in landing pages for example.
Hi, translation of texts shown to the subscribers are all translatable from the administration panels. Translation of the admin side, is by the WP community: is there the problem?
Hi, as the function name said, that is something related to mailchimp, the mail marketing service at mailchimp.com, it is something we are NOT integrated with. Maybe in your blog some kind of customization has been made. Have you asked who configured your blog? Or the theme author?
Hi, that’s weird, titles and images should be visible. At least the titles should be there can you share a screenshot? Are you using the composer or a theme?
Hi, URLs in that widget are wrongly composed BUT we have not such a widget hence is something created by the theme developer or someone else.
Stefano.
Hi I don’t whink gmail, which is a personal mailbox, allows to send emails with a different sender email.
Check out the opt-in option:
https://www.thenewsletterplugin.com/documentation/subscription/subscription/A dedicated server means not so much, it depends on the server, on the speed you expect and so on. So, just try, there is not an answer.
Those themes are for automated channels created using the classic theme system. If you use the new composer, you can create the theme using the available blocks.
Stefano.
Hi, the cron is not related to the signup. If the signup freezes, probably your mailing system is vert slow. Try a test from the status panel.
The cron manager can execute the jobs, and it’s ok, the problem there is the missing automatic execution. Check the suggested link on the status panel to add an external trigger.
Stefano.
Hi,when you get that error there should be even a link to this page which explain the reason:
https://www.thenewsletterplugin.com/documentation/delivery-and-spam/email-sending-issues/
Try to ask your provider.
Stefano.
Hi, this sounds like a “random” delivery problem. Can you share with me the site address to make a test?
And if possible, enter the main setting panel and set the log level to debug, so we can have more information about the internal plugin actions in the status panel.Stefano.
Usually this is due to a plugin which injects its javascript in our page. Usually a plugin which uses the WP visual editor.
Hi I can suggest to use an SMTP plugin (there are a couple on wp repo) which support the oauth 2 of gmail and disable our SMTP integration which is ok only for standard SMTP.
Stefano.
Hi, you should see the download option in your account page in this site (where there is even the free license code.
Hi, you have an error in your plugin “php compatibility checked” I don’t know the reason but it seems not associated with our plugin, you should try to contact the authors of that plugin to better understand what is happening.
it means to send a single email it is taking 8 seconds. You need to contact your provider to check what’s going on. Usually sending an email should take no more than tenths of second.
Hi, check if you have a SMTP or email custom plugin in your blog, that is something for sure triggered by a third party with a pluggable function.
Hi, we do not use “create_function”, probably is from a third party plugin interception the wp mailing.
You cannot correct them, it is reporting two emails has (probably) not be sent. The reports addon lists those addresses but usually it is not to be considered a problem if some contact cannot be reached or if the mail server has refused to send some emails. Of course if the percentages of error is important, it is required to understand what’s happening.
You can even enable the logger on main setting to have information reported on log files.
Hi, maybe those articles can be of help:
https://www.thenewsletterplugin.com/reasking-subscription-confirmation-to-your-subscribers
https://www.thenewsletterplugin.com/gdpr-getting-consent-for-imported-subscribersBye, Stefano.
The plugin does not send email when you publish new articles, but you can install the automated addon to schedule automatic email generation.
We’re at good point in developing a new addon to create a newsletter on the fly while editing a specific post as well.
Stefano.
Hi, that is weird. Are you sure you clicked on the confirmation of the second email and not the first one? Because the personal token changes after the first cancellation.
Stefano.
Try to install this plugin https://wordpress.org/plugins/wp-mail-smtp/ and connect your wordpress with the mail service on gsuite. I don’t know the details, check the plugin page.
Stefano.
Hi, if you’re using our woocommerce addon, please open a ticket in our support area. Thank you, Stefano.
that sounds like a conflict with another plugin since the editor is not loading. An everytime is due to a plugin injecting something in our pages.
Please write me private at stefano[at]thenewsletterplugin.com to setup a debug session.Stefano.
Hi, the problem could be the List-unsubscribe header which is sometime blocked. We need to ad an exception for that header when using office 365.
If you can modify the PHP code of the plugin for a test, on line 777 of plugin.php, latest version of newsletter, change List-Unsubscribe to X-List-Unsubscribe
Let me know, Stefano.
Hi, we have a fix on the way. Are you looking at the stats of an autoresponder newsletter or a standard newsletter?
Hi, be sure the SMTP is active after you test it. Can you run a test from the status panel and see what is reported?
Hi, that could happen if the mail client loads the tracking image even if the email has not been opened. I don’t think mailjet does that, but we could check.
Some antivirus does that, installed in the client machine or in the mail server.Stefano.
Hi, you can use lists to collect acceptances, but they cannot be made mandatory. If you have two mandatory acceptances, you can “merge” them in the single privacy mandatory checkbox. The optional one can be a list, so you can segment the subscribers as well.
There is no way to change the admin email. You can see all subscribers with detailed data in the specific admin page.
Stefano.
Ciao, per quanto vedo dalle nostre modifiche non ci sono cambiamenti nella gestione dell’SMTP tra la 6.5.7 e la 6.5.8. L’unica cosa è fare del debug. Se mi scrivi privatamente a stefano [at] thenewsletterplugin.com vediamo cosa possiamo fare.
Ciao, Stefano.
Hi, are you looking to save that data in the newsletter database or in a generic contact history? We have an integration to generate subscriptions from cf7 (but not storing all kind of collected data), while there are plugin which integrate with cf7 to create a database with all collected contact for later export and consultation.
Hi, that “wp_db_temp_dir” is from another plugin which is modifying the standard wp_mail() function. Try to disable other plugin or to understand which plugin is changing the mailing behavior of WP.
For example a similar error is reported here: https://wordpress.org/support/topic/undefined-index-wp_db_temp_dir/
Anyway that error could not be related directly with the mailing process (PHP is not the best for tracing errors). Could be your provide does not allow you to send email.
Disable the backup plugin and try again, many we can see a different error.You can use the facebook subscription link you find on facebook admin page, and integrate it on subscription page (see the subscription configuration panel) or in a widget. You can even use the shortcodes prvided by the facebook addon
Hi, the link in a newsletter are not changed overtime, you should check with someone expert on sharepoint.
Stefano-
Nothing is lost if you reinstall, and yes you need absolutely to reinstall. Check the disk space or install via FTP.
Hi, the alert reported by Newsletter is derived from interbal WP status, so even if the provider says everything is working, the internal stats say no.
Have you setup with your provider an external trigger?
Stefano.
Hi Christine, write to me privately at stefano [at] thenewsletterplugin.com ’cause I have no way to find out where the problem is, we can setup a debug session.
tnx
Hi, are you sure the posts has a featured image associated? Have installed/updated plugins which interacted with the standard featured image?
if you have not notices about the cron system in the admin area, and the status anel is not reporting errors, try to change the speed in the main settings.
how, share a screenshot of you page, from the admin point of view, with the shortcode. probably it is not written in the right way.
tnx
Hi only the social media icon or all images?
You could have a block for images stored inside the wp-content/plugins path.Stefano.
Hi, latest version has not introduced something particular, but with long newsletter I noted outlook 365 is “cutting” the email, while if I open it using the option “see in a browser” it shows perfectly.
Actually we added a container to control the background, but it should not create such kind of issues.
I’m checking that problem.
Hi, but what is growing in the database? If you send a newsletter the newsletter_sent table is filled in with data for tracking purposes. We do not store other transients (or anyway a little number of them).
Maybe your customer has an increased number fo subscribers?
Hi, there should be only ONE transient with that json, which is used to check the addons versions. Are you finding more than one transient with the same name?
Hi, the SMTP interface is implemented in a provided library by WP. So, if you specify tls as protocol that library should use the better one.
As alternative, install an SMTP plugin which may use a different library.
Let me know.
No SMTP is required if your hosting provider provides a mail service for your blog (usually they do). About limits you should ask your provider. The sender email address can be configured on Newsletter main settings.
Stefano.
Hi, you’re right, the faulty merge created problem in the posts and image block.
Already fixed for the coming release.Adding an url to the image (even using the #) is a temporary workaround.
Stefano.
When sending the user email should be used. Propagating is not immediate, even if we should implement it, because the email address is unique in the subscribers table and the new email con conflict with a second subscription.
Stefano.
Hi, check if you have some kind of filter set in the targeting of your newsletter, there is no reason for the plugin to limit the number of targeted subscribers.
Hi, you should check if you added filter in the newsletter you’re sending and to have at least some confirmed subscribers.
Hi, if sometime it works and sometime not you should ask the provider which provides the email delivery subsystem.
Stefano.
That is a know bug even if rarely triggered by people (since they usually does not open two newsletter creation page at the same time). On Monday we release a new version to manage the themes in different ways (they can be registered by WP themes or plugins) and that should save even that bug.
Stefano.
Hi, actually not, but if the have a SMTP service you can use it to send emails from Newsletter.
Stefano.
Hi, when the plugin call the mailing system, if it accepts the mail we mark it as sent, since there are no way to know if they’re blocked, dropped or like.
If a test from the status panel works but a test newsletter not, you should ask the provider about spam filters.
Stefano.
On admin pages of Newsletter you can change almost everything. Check out the subscription configuration page, the profile page, the unsubscription page and so on.
Thank you.
Hi, it’s not clear which service you want to cancel. Have you bought a license and want a refund? If you have a license, you can simply contact as using the support service and opening a ticket.
Thank you.
The license is about support and updates and yes, those services expire after one year. Downloaded addons continue to work.
Stefano.
Hi, that transient (cff_p_1372278263153101372278263153104mede) is for sure not from Newsletter plugin, since we user in the name “newsletter” for each options table entry (being it a transient or an option).
Does cff remember you a plugin name?
Hi, can you share a screenshot of the lists configuration and mark which are added even if not active?
Hi, there is nothing spacial to do, you probably need to configure the SMTP setting of Newsletter with the parameter godaddy gave you and ask them if your site can connect to their smtp server.
Stefano.
Hi, have you setup a wp-cron.php call as expl,ained in our documentation? Probably the cron is not triggered for whatever reason (for example the domain cannot be resolved by the hosting server).
Stefano.
go to the profile config page, from the Newsletter top menu and check if there is a double {profile_form} tag in the text.
Hi, the plugin can store as many subscriber as you want, state you have no limit on your hosting plan on the database. The number of email you can send depends on limits of your provider, you should ask them.
Stefano.
Hi, I’ve tested on my blog with your form and I’m correctly redirected to the confirmation url page.
Hi, can you address me to the website with the form to check the generated html?
Thank you, Stefano.
Hi, if you want to use the gmail smtp I can suggest to use an smtp plugin which uses the oauth 2. For example Post SMTP or wp mail smtp.
Hi, if the plugin does not see anymore the “get” variables, could be a server configuration or a plugin removing them. For example an optimizer or a cache. Could you check if you have one of those plugin and could you try to disable them?
The newsletter dedicated page (/newsletter in you case) contains only the [ newsletter ] shortcode?
Stefano.
Hi it seems a php error not related to Newsletter (where is it shown? In a newsletter admin page?). Try to contact the provider and check which php version are you running and if it is configured correctly.
Stefano.
Hi, there is no support right now for the translations on company profile panel, but you’re right, they should. I’ve just adding it the improvements list.
Hi, there’re not such kind of “shortcodes”. You can make your customer “editor” to use dome of the functionalities of the plugin.
Stefano.
Hi, check the template for messages and remove the part betwee the html comment start and end signs (or reset the message template with the reset button.
Hi, ask your provider to check is your server is now blacklisted and if they correctly setup they email configuration (for example the SPF record).
Stefano.
Hi, try to not use anymore the SMTP. Go daddy is not exactly reliable about email sending, open them a ticket and ask which is the better way to send email from your hosting plan.
Let me know, Stefano.
Hi, our extended blocks addon has support for generic post types. Specialized post types by some plugin (like woocommerce of events manager) are supported by other addons.
No, there is still not this possibility. You can keep an email as unsent as use it as template by now.
Stefano.
Hi, that background is not from our plugin probably it is the theme, you should ask the theme author.
Stefano.
Hi, if you have a multilanguage plugin, the name shown in the admin side is the main neutral name.
Stefano.
Hi, check if your site is configured to use relative url, for example forcing the wp URLs in the wp-config.php file. Newsletter needs the absolute urls.
Stefano.
Hi, the speed should be set asking before the max capability your provider has enabled for you. I would set 450 emails per hour, not more and ask the provider if they have a daily limit.
Stefano.
Hi, you get “success” when you run a test from the status panel, ask the provider if there are blocks on outgoing emails.
Stefano.
If the WP-ID is there, Newsletter will get user related info from the user (email, name, …) and you can even address the newsletter targeting only subscribers which are connected to a wp user.
Stefano.
Hi, we have a professional addon which integrates with wp forms. You cannot add shorcodes with generated a second form inside the main wp-forms form.
Stefano.
Hi, which theme are you using to create a newsletter? The default theme? Do you see an error? Or can you find an error on the error logs?
If you use a custom theme, you should add it to a special folder, please refer to the documentation, otherwise WP will delete it on every update.Stefano.
Uhm, that is a variable containing the cron stasts, probably it has not been setup correctly. Try to wait a but. Meanwhile I’ll check the problem.
Stefano.
Hi, that is not from us. You have a plugin or something else intercepting the email text and changing it. Maybe even during the newsletter creation. We link images directly.
Stefano.
Hi, what do you means with “registrars”? WP users? If they’re wp users you need the free addons “wp users integration” to import them as subscribers.
Stefano.
Hi, if your customer are even wp users (it depends if you use or not the gust checkout), you can use the wp users integration addon (free) to import all users.
Stefano.
Hi, opens are tracked using and embedded image. Hence or gmail has not loaded that image or the tracking was disabled. If you add test@thenewsletterplugin.com address in your subscriber list ans send us a newsletter we can check.
Stefano.
Hi guys, I’m sorry if you’re experiencing those subscription spam problems. I would recap how we protect the blog from spam subscriptions and how they try to use the subscription to spam.
First, they subscribe using as first name or last name an URL or something which resemble an URL (word[dot]word[dot][word). Email clients to help people automatically transform those texts which ARE NOT link in our email in active links.
So, first of all, you should remove the {name} and {surname} tags from your confirmation and welcome emails. Anyway, subscription are not accepted when the first name or last name contains “http://”. Of course the security option “antibot” should be enabled. Almost surely in next release we made those checks required.
After those checks we do an antiflood check to avoid multiple subscriptions from the same IP address. Then we send all subscription data to akismet to have a spam rating.
Again, all those check are applied if the security panel has the antibot option active (and yes, you’re right, the wording needs absolutely to be reviewed!).
The subscription is accepted only if it is and HTTP POST and there is an intermediate hidden form with a nonce.
So, to help us in fighting those spammer, update to the latest Newsletter version, check the security panel settings and look at the spam subscriptions: the should be very limited.
We’re even introducing a subscription block on names pattern like the one above (word[dot]word[dot]word).
Thank you for your collaboration, Stefano.
Hi, with GMAIL the best option is to install an SMTP plugin which support oauth2 authentication, you can find a couplein the wp repo. Then Newsletter will use that plugin and you can disable the SMTP feature of Newsletter.
Stefano.
Hi, ask your provider if you can make SMTP connections from your website and which is the correct SMTP server address.
Stefano.
Hi, you should create a custom block which acts like the standard posts block but generates only a list. Then the posts blocks should be changed to have a unique ID for each post.
A note: the anchor does not work on many email clients or at least we noted unwanted behavior in many online and offline clients. Hence the index could create a bad use experience.
Stefano.
Hi, on plugin admin pages you can set all kind of messages, see the subscription configuration and the form configuration. But it’s not clear which is your problem… which kind of messages are messed up?
Hi, see the shortcodes {unsubscription_url} and {unsubscription_confirm_url}. The latter cancels the subscription directly.
Stefano.
Hi, thank you for reporting, i’ll check it. Please, for addons support open a ticket to have the right tech guys assigned to your quickly. Thank you, Stefano.
Hi, we do not set explicitly any permission on file system, we always use standard WP function to create folders. Hence I don’t know why you’re experiencing that strange behavior.
I’ll check the /./ folder, again it’s not something we add, we use the standard resize function of WP. We cannot use the original image in a newsletter, otherwise it would be totally scrambled (not all email client support the resize or the CSS media queries). Some time we need to crop them as well. Anyway thumbnails should be created in a standard way inside the wp uploads folder… I’ll try to check what could be wrong.
Stefano.
If you have a paid license, you can get it from your account page in this site or directly from the Newsletter addons page (in this case you need to firstly install our addons manager).
Stefano.
Hi, the reports addon lets you to retarget the subscribers from the single newsletter stats.
Stefano.
Hi, can you help me to better understand? Do you use the sendgrid addons? And can you show me an example of that unsubscription link?
Stefano.
Hi, we never use the admin email. Have you an SMTP plugin installed which changes the sender?
Stefano.
Hi, but are you using our integration? Would you be so kind to open a support ticket so a tech can take it in charge?
Thank you.
Hi, it’s not easy to find an answer. They could be fake subscription or the activation email is not correctly delivered or the subscribers finally forget to confirm.
I possible send them something interesting in the welcome email and let them know, so they probably take the full path till the confirmation.
Stefano.
Hi, try to enable the captcha on security page and/or filter by ip or by domain name if they are using the same email address domain.
Stefano.
Hi, check out our documentation here https://www.thenewsletterplugin.com/documentation/newsletter-delivery-engine
The question is not clear, can you explain me better what you need to accomplish?
Thank you very much, Stefano.
Hi, is the automated channel was disabled BUT a newsletter has already been generated, it continues going out.
Stefano.
Hi, the connection failed could be a problem of your provider blocking it. Try to open a ticket. You can even try to use an SMTP plugin just to see if something changes, but our SMTP implementation is standard, it should work.
The connection failed sounds to be a network problem.
Stefano.
Hi, smtp connect failed means the smtp values are not working but we do not changed the SMTP integration. Can you check the SMTP settings? Are you using even an SMTP plugin?
Stefano.
You should use an SMTP (ask your provider for that, if they provide even the mail service). Or use and external email delivery service (like sendgrid, amazon ses, mailgun, …).
The problem is usually the server which hosts your site which is not considered reliable.Stefano.
Hi the subscription text can be set on out subscription configuration panel… if the theme is using that value. Which theme are you using with embedded Newsletter?
Thank you, Stefano.
Can you share a screenshot or send it to me stefano[at]thenewsletterplugin.com?
Which version of Outlook are you using? Desktop? Mobile?
