Home Forums Newsletter Plugin Support ‘Save’ & ‘Reset’ buttons on ‘Messages Template’ page lead to 404 error

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  • #263463
    Anonymous
    Inactive

    Hi there,

    Whenever I’m clicking on either the “Save” or the “Reset” button on the “Messages Template” page, I’m being redirected from the WordPress backend to the front-end of the respective website and a 404 page not found error is shown.

    The URL in both cases (the backend as well as the front-end page with the 404 error” show the same URL: https://example.com/wp-admin/admin.php?page=newsletter_subscription_template

    This unfortunately and effectively prevents me from editing the email template for emails being sent.

    Does somebody know a workaround or a fix for this problem?

    If not, does somebody know where exactly this information is stored inside the database, so that I could edit the code right there?

    Thank you very much for your help!
    Wolfgang

    #263493
    Stefano
    Keymaster

    Hi, probably you have mod_security active in your web hosting: ask the provider to try to disable it.

    #263524
    Anonymous
    Inactive

    That worked! Thank you, Stefano.

    Best wishes,
    Wolfgang

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