Home Forums Newsletter Plugin Support Forum Activation and Welcome emails not sent

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  • #249286
    Mirek
    Participant

    Hi there.

    First of all, what a great plugin. I’m thinking of getting the premium version if it proves to work as good as I think.

    There’s a one little hiccup though. I’ve set up the SMTP settings, run the test and the email got delivered to my test email addresses (@gmail and @icloud).

    The problem is on the subscription side of things. When I subscribe, the activation is not getting delivered, neither is the welcome email (when I disable the double opt-in). When I manually confirmed (in settings) both of the email addresses I subscribed with and then sent out a test Newsletter to the list on which both of these addresses are, it got delivered like a charm.

    Just to clarify – I’ve checked the spam folders and I’m using a @mydomain email address to send out emails.

    Why is that? Why do you think Activation and Welcome emails are not being delivered?

    Thank you.

    Mirek

    • This topic was modified 4 months ago by Mirek.
    #249288
    Stefano
    Keymaster

    Hi, be sure the SMTP is active after you test it. Can you run a test from the status panel and see what is reported?

    #249290
    Mirek
    Participant

    Thank you for a quick response. it’s much appreciated.

    When I run a test from the status page it shows the following notification:
    SUCCESS
    Anyway if the message does not appear the mailbox (check even the spam folder) you can read more here.

    This is the email I receive:
    This is an HTML test email sent using the sender data set on Newsletter main setting. This is a link to an external site.

    #251242
    Mirek
    Participant

    Still not working. Is there any way I can get help from creators of this plugin? Thank you.

    #251672
    CNetwork
    Participant

    Hi, I’m having the same issues. Signing up with single or double opt in. Once user registers no email is received afterward to confirm. From the control panel on WordPress if I hit resend activation / welcome the email arrives.

    Test email reports success and SMTP settings are handled by WP site as they use Rackspace email and SMTP settings. All other emails are working fine across the rest of my site. Would appreciate any help on this asap. Thanks, N

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