Home Forums Newsletter Plugin Support Can’t find your ticket system, can’t find invoice on my account

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • #264723
    yesweb
    Participant

    Hello,
    I paid a blogger license and I need an invoice.
    I have 2 accounts: yesweb and ricardogmarques – i tried on both but don’t see any invoice.
    Transaction ID is 0JX43572V8952825G from December 2nd
    Your website seems to be an expert in making your users go around in circles:
    – searching for the invoice you are directed to my account, on my account I am directed to support, support directs me to my account
    – trying to write a ticket I am going in circles from support to account and vice-versa, I don’t understand this.

    Thank you and please improve your website, I may be missing something, but I am convinced that this website isn’t very user friendly,
    Ricardo Marques

    #264725
    Stefano
    Keymaster

    Hi, see my email at your address (the one you use with the account “yesweb”) with details of your third account associated with the license.

    Stefano.

    #264950
    yesweb
    Participant

    Hello,
    I am still missing that invoice. Can you send it to the email on this account?
    Thank you,
    Ricardo Marques

    #265680
    Stefano
    Keymaster

    Hi, invoices can be download from the account page.

    #265704
    yesweb
    Participant

    Hello,
    It doesn’t seem so, I can’t find it. I searched and nowhere says invoices. The link in Missing Invoice? in Support section just takes me back to account page and there is no invoice there.

Viewing 5 posts - 1 through 5 (of 5 total)
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