Outlook: Newsletter breaks off

[Robin]

I was sending my latest newsletter to test subscribers. On different mail browsers it worked well, but not on Outlook 14.0. There the newsletter breaks off after about a third. (only on desktop; no problems on mobiles with Outlook WebApp)

Obviously it’s not because of a special content within my newsletter. If I bring the modules to a different order and send again, it breaks off at another content (sometimes above a text, sometimes within a picture). With recent newsletters Outlook hadn’t got this problem.

What can I do to solve it?

[Stefano]

Hi, latest version has not introduced something particular, but with long newsletter I noted outlook 365 is “cutting” the email, while if I open it using the option “see in a browser” it shows perfectly.

Actually we added a container to control the background, but it should not create such kind of issues.

I’m checking that problem.

[Robin]

Hi Stefano, thanks for fast response and for checking! Would be great if you could give me an advise how to handle it tomorrow. Regards!

[torsten.loebe]

We noticed the same issues. But it only happens with outlook at windows. Mac outlook is working fine.

[Anonymous]

Hi,
I’m having the same issue! OPened a new template – added multiple images – and the newsletter is cut in outlook. Would appreciate a solution – thanks!

[Robin]

Hi Stefano, do you think there will be a solution today? We’re holding back the latest newsletter because of the issue. But our users are waiting for it.

[Anonymous]

Hello, same here – I have some client newsletter pending and hopefully I dont have to reinstall an old version since they have to be sent out today 🙁 Thanks!

[Anonymous]

I can confirm its the additional <table> container that causes the issue: I switched to HTML Newsletter – removed the <table> and the gray <td> – and it worked fine. Can this be fixed so that it works with the editor as well! Thanks a lot!

[Anonymous]

Sorry – I was wrong – this block hab to be removed:

<!--[if gte mso 9]>
<v:rect xmlns:v='urn:schemas-microsoft-com:vml' fill='true' stroke='false' style='mso-width-percent:1000;'>
<v:fill type='tile' color='#f4f4f4' />
<v:textbox style='mso-fit-shape-to-text:true' inset='0,0,0,0'>
<![endif]-->

<!-- tnp -->

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