Home Forums Newsletter Plugin Support Outlook: Newsletter breaks off

Viewing 9 posts - 1 through 9 (of 9 total)
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  • #247624
    Robin
    Participant

    I was sending my latest newsletter to test subscribers. On different mail browsers it worked well, but not on Outlook 14.0. There the newsletter breaks off after about a third. (only on desktop; no problems on mobiles with Outlook WebApp)

    Obviously it’s not because of a special content within my newsletter. If I bring the modules to a different order and send again, it breaks off at another content (sometimes above a text, sometimes within a picture). With recent newsletters Outlook hadn’t got this problem.

    What can I do to solve it?

    #247625
    Stefano
    Keymaster

    Hi, latest version has not introduced something particular, but with long newsletter I noted outlook 365 is “cutting” the email, while if I open it using the option “see in a browser” it shows perfectly.

    Actually we added a container to control the background, but it should not create such kind of issues.

    I’m checking that problem.

    #247628
    Robin
    Participant

    Hi Stefano, thanks for fast response and for checking! Would be great if you could give me an advise how to handle it tomorrow. Regards!

    #247671
    torsten.loebe
    Participant

    We noticed the same issues. But it only happens with outlook at windows. Mac outlook is working fine.

    #247695
    Anonymous
    Inactive

    Hi,
    I’m having the same issue! OPened a new template – added multiple images – and the newsletter is cut in outlook. Would appreciate a solution – thanks!

    #247717
    Robin
    Participant

    Hi Stefano, do you think there will be a solution today? We’re holding back the latest newsletter because of the issue. But our users are waiting for it.

    #247718
    Anonymous
    Inactive

    Hello, same here – I have some client newsletter pending and hopefully I dont have to reinstall an old version since they have to be sent out today 🙁 Thanks!

    #247757
    Anonymous
    Inactive

    I can confirm its the additional <table> container that causes the issue: I switched to HTML Newsletter – removed the <table> and the gray <td> – and it worked fine. Can this be fixed so that it works with the editor as well! Thanks a lot!

    #247758
    Anonymous
    Inactive

    Sorry – I was wrong – this block hab to be removed:

    <!--[if gte mso 9]>
    <v:rect xmlns:v='urn:schemas-microsoft-com:vml' fill='true' stroke='false' style='mso-width-percent:1000;'>
    <v:fill type='tile' color='#f4f4f4' />
    <v:textbox style='mso-fit-shape-to-text:true' inset='0,0,0,0'>
    <![endif]-->
    
    <!-- tnp -->
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