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Hello,
yes sorry, we need to update the documentation page. The settings you’re searching are in Subscription > Settings > Antispam
Hello,
you would want to look at the logs here. Are you sending with an external engine or directly from your WordPress website? If you perform a test from Help > Delivery, do you get the email?
Michael
Hello Seth,
what you mean exactly by “I have changed the subject name” ? Did you duplicate an older sent newsletter? Are you sending with an external engine or from your WordPress website? If you perform a test from Help > Delivery, do you get the email?
Michael
Hello,
if this issue is limited to one subscriber, I’d think of an issue related to his mailbox rather than an issue with your mail server or the plugin itself. If you know this user personally, or he’s willing to help you with some troubleshooting, try to add his email address as test subscriber and perform some tests from the test send feature of the composer, or add his email address in Help > Delivery mail testing field.
Michael
Hello,
I was unable to replicate the issue with the exact same environment. I’ll have our devs look into this, I’ll be back as soon as possible.
Michael
Hello,
just remove the confirmation link from the confirmation email, and instead say something like “An administrator will confirm your subscription shortly”.
Michael
Hello,
I’ve passed this to our developers so we can evaluate whether to add an Eventin integration on our to-do list. Please consider that developing a brand new integration will require some time (and lots of testing) so it’s not something that will see light before 2026, I’m afraid.
Michael
Hello everyone,
to address spam subcriptions related issue, I invite you to read this documentation article: https://www.thenewsletterplugin.com/documentation/subscription/antiflood/
Michael
Hello Peter,
but which version of Newsletter are you using currently? Is the issue present even after last update?
Michael
Hello,
no, I’m not registered as “user of website”, but just as a “subscriber” who unsubscribed. I’m not allowed to access my dashboard anymore and if I want to re-subscribe, I need to do that from the goodbye email (or from the message that appears once when i click on Unsubscribe on my profile) or by performing a new subscription from one of the available forms.
Hello Milan,
I subscribed to your newsletter, then unsubscribed. Then I tried to reach my profile page and I got the “Subscriber not found” message (which is correct). Did you try this yourself from a logged in account?
Michael
Hello,
these kind of errors are most likely linked to a conflict with another plugin or theme, as we extensively tried to replicate them, to no avail. There’s no simple way of troubleshooting this but the fastest way is to deactivate plugins one by one and test if the bug disappear after each deactivation.
Michael
Hello Daniel,
I’ve shared this with our developers, but unfortunately we cannot help with custom code at this time. Anyway, that filter would trigger only when a subscription is performed through one of our forms. Are you using a form creation plugin?
Michael
Hello,
yes, if you go Subscription > Settings, you’ll find a section called Subscription of existing subscribers. Set “When unsubscribed” to “Allow” to let your users subscribe again.
Michael
Hello,
Newsletter is a totally self-hosted solution and all the data resides on your hosting space only. Even the diagnostic data can be enabled only by.a specific optin. We have absolutely no access to your subscribers list and related info.
Michael
Hello Johan,
that’s a different error. May I ask you the courtesy of opening another thread so we can keep things separate?
Michael
Hello Kaz,
you can use our Wp Users addon to do that. You should create a dedicated list (let’s say, “Registered Users”), that go to the Wp User addon and set the same list as pre-assigned. Then run the sync tool. All your registered users will be added to a specific list (beware, if there are registered users which are not subscribers, thos will be added as subscribers as well). Then, run a campaign excluding that list using the targeting options.
Michael
Hello Kaz,
yes I will, unfortunately I’m not able to give you an ETA at the moment, but I’ll make a note on your request and I’ll reply here as soon as I have some news.
Michael
Hello,
an increase of fake subscriptions may depend on a lot of factors but still, it needs to be taken care of. About comments: the golden rule is, if you don’t use them, deactivate them. There’s simple snippets that do that. If you use comments, be sure to put in place some antispam tools such as Captcha or anything else.
Regarding Newsletter: we have a documentation article on these topic, it may be worth to take a look: https://www.thenewsletterplugin.com/documentation/subscription/antiflood/
Hello,
I would advise otherwise, Amazon SES is a dedicated tool for mass emailing and it’s always a good idea to keep things separated (unless your Ec2 instance is used for Smtp only). But yeah, until things work.. : )
Regards,
MichaelHello Kaz,
sorry but I don’t have any experience with that kind of plugins. We’re also not integrated with it, but I can always give it a try.
Michael
Hello Eric,
aside from each one’s experiences with SES, which is a really solid sending service (an industry standard, I’d dare to say), I’d like to point out that any sending provider *works* with our plugin. We have some integrations with the most famous ones, which means we provide a dedicated addon that connects to the service via APIs, but apart from that there’s always the Smtp connection.
About SES: as soon as you exit the sandbox the limits should stick around something like 50k emails every 24 hours, which should be more than enough in your use case.
Michael
Hello Laszlo,
we don’t have a solution straight out of the box for this, but it’s certainly doable. I think your best bet would be hiring a skilled developer to have this done for you (it should be fairly easy). Unfortunately we cannot help here on these kind of customizations.
Michael
Hello,
we just released version 9.0.6 which should have fixed the issue. Can you update and confirm, please?
Michael
Hello Kaz,
if you have further questions or doubts on MemberPress addon and you have a valid license with us, please open a ticket from your account area in order to get in touch with premium support.
Thanks!
MichaelHello,
unfortunately if you want to use that you’d need to create an html custom form, it’s not available as an option inside the form designer. Anyway, let me test it briefly.
Michael
Hello Peter,
no, the sending newsletter shouldn’t be a cause for these kind of errors. I’m still troubleshooting, please bear with me.
Michael
Hello Kaz,
if you’re offering a newsletter subscription during website registration and the users don’t allow for it, it means they opted out and therefore I wouldn’t email them at all. I’d rather place strategically subscription forms on the pages they’ll be visiting.
Michael
Hello Peter,
your website is throwing a lot of connection errors when I try to navigate pages. I don’t know if this can be related to the template issue (no console errors are coming up) but I’d need to look deeper into that. I’ll be back as soon as possible.
Michael
Hello Kaz,
I’m not sure sure I understood correctly what you’re asking. Are you referring to WordPress users who don’t subcribe to newsletter during registration?
Michael
Hello Peter,
sorry for this delay but I hadn’t the time to log in to your website until today. I’ll get back to you as soon as possible.
Michael
Hello Torsten,
yes, some of those aren’t translated yet in german, and other can’t be translated, for various reasons. I’d recommend installing LocoTranslate and do the missing translations yourself, if this is vital for you clients. That would the fastest way of having everything translated.
Michael
Hello Miguel,
I can confirm that there’s absolutely no reason to do that in order to improve deliverability, as you found yourself. Sometimes it can even decrease it. I’d rather focus on technical aspects like DKIM, SPF and DMARC and a good layout – content of the email itself. Those are key to reach a good deliverability. And of course: test, test and test again : )
Let me know if you need anything else, we’re here to help.
Michael
Hello Torsten,
we’re here to help. For most languages, Newsletter is translated with percentages over 95%. That means almost every string in the plugin is correctly translated in that language. However, there will always be a small amount of words (recently added, for example) that will still need translation and approval by the community. We have no control over that: since we’re italians we can only approve italian translations (that’s how the WordPress translation project works).
This regards only the core plugin, which is publicly available. If you installed some of the free addons (which you download from our website), those are not translated automatically but they can be translated via third party plugins such as LocoTranslate (which we greatly recommend). Can you tell me exactly where are you seeing those mixed languages panels or options?
Michael
Hello Peter,
most probably there’s a javascript issue going on, there must be some kind of message appearing in your browser development console. If you’re familiar with that, it would be of great help knowing the content of that message. Alternatively, the only way is to let us have an admin access to your WordPress backend. You can email me at michael@thenewsletterplugin.com
Michael
Hello,
I’ve informed our developers of this, they will take a look and I’ll get back to you shortly.
Michael
Hello,
yes, our official Reports addon has this feature. You can see after each send how many click there were on every single link contained in your newsletter. Reports is part of our paid subscriptions, you can try it with a 30-day money back guarantee. Subscriptions are yearly with no automatic renewal.
Thanks,
MichaelHello Matt,
sorry to hear that, looks like something went wrong during the connection to Brevo, we’ll investigate that.
Thanks,
MichaelHello Francesca,
I think that would work but unfortunately we can’t put that into the plugin in a production version, because if someone puts sensitive informations in the login field it wouldn’t be safe to have them sent through regular emails.
You could also try filtering subscriptions with the newsletter_subscription hook and then manage data as you prefer.
Hope that makes sense,
Michael
Hello,
I do apologize but I didn’t understand if the template button (first grey button) works or not in your website. I get that the template panel should pop up automatically after pressing “Add new” but I’d like to understand if by pressing the template icon it opens up.
Thanks,
MichaelHello,
all our forms plugin integrations are included in our paid plans, because they require frequent updates and development.
Michael
Hello,
are you using Brevo through our official addon? The test delivery you mentioned, is it the one available from the newsletter creation panel or the one in Help > Delivery panel?
Michael
Hello,
please check which encoding system you have in place by going to Help > System panel. It should be utf8mb4, if it’s something else please change it to utf8mb4 and hit save.
Michael
Hello,
I’m sorry but we don’t support multiselection with custom fields. You could try using a dedicated plugin for forms, like NinjaForms or WpForms.
Michael
Hello,
may I ask you how you insert emojis in the composer? Do you copy paste them from an external website, for example?
Michael
Glad to have helped, let me know if you need anything else!
***
From time to time, we ask our users to rate Newsletter based on their experience: every feedback means the world for us. If you have 5 minutes, here’s the link: https://bit.ly/please-rate-newsletter. A wordpress.org account is required. Thank you!Hello,
you should see an option called “Continue newsletter sending on errors” in Smtp main panel. If there isn’t, please make sure you’re running Smtp addon v 1.2.2
Michael
Hello,
just go to the Settings panel inside Newsletter and hit save. Then, the update should show up.
Michael
Hello,
glad to have solved this, and sorry for any inconvenience this may have caused to you.
Michael
Hello Francesca,
I’ve let our developers know about this, I’ll be back as soon as possible with their findings.
Thanks,
MichaelHello,
that error has nothing to do with Newsletter versions. Please reach out to your Smtp provider and let them know about this error (you’re exceeding your sending quota).
Michael
Hello,
yes, I found your account under birdsasart@icloud.com. I also saw you just bought a new license (yes, they are annual licenses so you need to renew each year, a renewal email will be sent to you a couple of weeks before your expiration date).
Now you should also be able to open a ticket from your account page.
Michael
Hello Sebastian,
no, there’s no built-in functionality for doing that, apart from deactivating the different plugins each time, which I know wouldn’t be ideal.
Michael
Hello Artie,
no, there’s no active or expired license under that email address. Maybe you subscribed with another address, but anyways if you know that you subscribed more than a year ago than your license would be expired and that’s the reason why you can’t submit a ticket from your account area. Only users with an active paid license can do that. In your first reply you said you were a customer, that’s why I suggested to open a ticket with us.
Anyways, I can help you here. If you perform a test delivery from the Help panel, do you get that email?
Hello Francesca,
we are not currently integrated with that plugin, so we cannot predict which fields and id’s are used. Our addon works only if the standard WordPress registration process is used. I’ll take a look anyways, and get back to you.
Michael
Hello,
if you have an active license with us, I’d kindly ask you to open a ticket from your account so that our dedicated support team can reach out.
Thank you!
Michael
Hello, if you click on your profile link in the newsletter, it will always bring you to the right profile (the profile linked to that email address).
Michael
Hello,
no, dropping means that the email won’t reach the recipient’s mailbox. If it ends up in the spam folder, there are other issues going on. Please read here: https://www.thenewsletterplugin.com/documentation/troubleshooting/spam-issues/
Hello,
I must apologize but it’s not entirely clean to me what you’d like to achieve here. Could you please try to re-elaborate?
Thanks,
MichaelHello,
that is because it’s only visible to logged in users (like yourself), or if a cookie is set. Please see my reply on your other thread.
Michael
Yes, exactly. Please report them a summary of this issue (cron jobs are skipping) and ask them to check server logs. Please note that this issue almost surely impacts other plugins or functions of your WordPress installation, so it’s worth to have this checked.
Michael
If we put an email address field with an unsubscribe button, everyone would be able to unsubscribe everyone. Unsubscription can only start from the received newsletter or from a profile page.
Michael
Hello,
the widget label can be changed directly in the widget itself. Go to Apperance > Widgets, find the footer widget position and edit the widget from there. Also, first name option only applies to normal forms, not to the widget form.
Michael
You’d need to check server error logs. It requires some degree of knowledge to understand what’s going on from the logs, so please ask your provider for help. This is something happening outside Newsletter, which only reports it in order to help you tracking down the issue.
Michael
Hello,
that is intended behaviour. The profile page is reachable only if a valid cookie is set in the visitor ‘s browser or by clicking on a link inside a newsletter.
Michael
Hello,
I can’t access your Google Drive folder. Which error are you getting? Did you read Stefano’s comment up here?
Michael
Hello,
no worries, glad to have tracked down the issue. Let me know if you need anything else.
***
From time to time, we ask our users to rate Newsletter based on their experience: every feedback means the world for us. If you have 5 minutes, here’s the link: https://bit.ly/please-rate-newsletter. A wordpress.org account is required. Thank you!Hello Rico,
I also think that the one you suggested might be the only workaround to at least mitigate the security bots altering the campaign statistics. I’ve passed this to our developers (which, by the way, are already aware of this) for further evaluation.
We of course thank you for your kind feedback.
Michael
Hello,
I think I’ve understood what’s going on here. The fact is that our plugin hasn’t been translated by the WordPress community in swiss german, I guess that most people just switch to de_DE (Germany german) and use that, which is completely translated from english. Could you please try that and see if that solves the issue?
Michael
Hello,
unfortunately there’s no way at the moment to see the statistics you asked for. I’ve added this to our feature request list and will consider improving reports filtering options in the future.
Thanks!
MichaelHello,
may I ask you which Wp version are you on? Also, please check in WordPress updates panel if you have any update available (translations updates are usually towards the end of the page). Also, can you tell your website url?
Thanks,
MichaelIf some of the subscribers in the imported csv are already present in your subscribers list (in your case I suppose they will all be present), our import addon will ask you what to do (just follow the steps). Of course the csv you will export from your ecommerce plugin must contain only the customers who subscribed to your newsletter.
Michael
Hello,
backend language follows your WordPress language, so if you have it in english, our plugin also will be in english. Frontend labels can be translated from the panels inside our plugin, e.g Subscription > Settings > Confirmation, and so on.
Michael
Hello Oliver,
no problems at all. I think your solution would be the best possible one to come close to what you had in mind. Let me know if I can be of further help.
Michael
***
From time to time, we ask our users to rate Newsletter based on their experience: every feedback means the world for us. If you have 5 minutes, here’s the link: https://bit.ly/please-rate-newsletter. A wordpress.org account is required. Thank you!Hello Craig,
I fear there’s no way to do this automatically. You’d need to download a csv from your ecommerce plugin with all those guests customers (along with their email address), format that csv with a list number (you basically need to maintain only the basic info, like name, address, and list number – remember that it must be previously created), and then upload it using our import feature. It will update the existing matching subscribers by assigning them to the specified list number. Maybe perform some tests with a couple of subscribers to check that everything is properly working.
Michael
Hello Oliver,
about anchors: please re-read my last message, that’s the updated compatibility chart of local anchors in email design. As you can see, one out of two email clients won’t render that correctly.
I don’t think there would be any workarounds for this, or alternatives. My personal opinion, if I can, is that indexes in a newsletter simply don’t make much sense. A newsletter itself can be see as an “index”, where you introduce a summary of your topics and send people to the full post through links. There are also some longer newsletters which have their public, but generally speaking, only a few people are interested enough to read long paragraphs on emails.
Hopes this makes sense to you,
MichaelHello Omar,
I succeeded in replicating the issue. I confirm this. Unfortunately, this is not caused by our plugin itself, it is probably another plugin / theme conflicting. There is no easy way to troubleshoot this, but I suggest you to do the following: briefly deactivate plugins one by one (not our addons) and check if the closing “x” disappear by doing a page refresh after each deactivation. Also remember to flush cache if you have that in place.
Michael
Hello,
I strongly suggest to create simple webpages in the “normal” way, with a page builder like Gutemberg or Elementor. Our plugin is focused on newsletter sending and might not be the best tool for what you’re trying to do.
Michael
Hello @HandyJoe,
we decided to shrink the sidebar to leave the most available space to the visual editor, and it’s the only panel in our plugin that behaves that way. But I understand your complaints, we’ll try to refine this in one of the next updates. Thank you!
***
From time to time, we ask our users to rate Newsletter based on their experience: every feedback means the world for us. If you have 5 minutes, here’s the link: https://bit.ly/please-rate-newsletter. A wordpress.org account is required. Thank you!Hello Harry,
glad to see you’ve worked this out. We’re here to help should you need anything else.
***
From time to time, we ask our users to rate Newsletter based on their experience: every feedback means the world for us. If you have 5 minutes, here’s the link: https://bit.ly/please-rate-newsletter. A wordpress.org account is required. Thank you!Hello,
that < tr > was placed intentionally to give some minimum space between the title and the post content. We should make it editable. I’ve informed our developers of this, thank you for your precious feedback!
Michael
Hello,
could you please check that the email went through? I still didn’t get your newsletter. Thanks!
Michael
Hello,
thanks for the feedback, let me check this and I’ll get back to you. Also, can you please send a test newsletter to michael@thenewsletterplugin.com? Sometimes it’s the post formatting that can cause this kind of errors.
Michael
Hello Tobias,
since we are personally in touch with Marcus, I will drop him a line to make him aware of this behaviour, so he can hopefully release an update soon.
Thanks for noticing us,
MichaelHello,
I created an account but unfortunately I couldn’t see that issue. Which browser are you using? Also, which version of Newsletter and Leads addon are you currently on?
Michael
Hello,
did you correctly setup the newsletter main page as described here?
Hello,
I took a look at your website but unfortunately wasn’t able to reproduce this issue. The modal opened just fine, and I could see no errant X at the bottom of the page. Could you please send me a screenshot of that, maybe?
Thanks,
MichaelHello,
are those images present in your media library? Could you please send a test newsletter (with the broken links) at michael@thenewsletterplugin.com?
Michael
Hello,
yes, the configuration seems correct. Could you please send me a live link of your subscription form?
Michael
Hello,
this is probably due to another rule for the same css class which is conflicting. Even if it’s not advised to do so, try to append the !important tag in your rule, like margin-top: 0 !important;
Michael
Hello,
yes we are aware of this behaviour. Unfortunately if you want to redirect your subscribers to different contents based on which locked content form they filled, this is currently possible using categories: e.g. you can unlock all posts with the “premium” category. We will work on improving this.
Michael
Hello,
considering that various css rules may be applied to various elements at once, causing display issues (expecially in plugins-rich websites or generally, in WordPress), it might be better if you let me have a live url of your form, so I can take a closer look.
Michael
Hello Harry,
yes, you’re right, what you see on the editor is clearly a bug, and we’ll fix it. Line height on larger fonts is by default pretty wide, I think the only option is to add a setting for that. I’ve passed this to our developers as well.
Thanks for your feedback,
MichaelHello,
since you’re a paying customer, I’ll continue this conversation in the ticket you’ve opened with us.
Thanks,
MichaelHello,
did you select your custom page in Subscription > Settings > Confirmation ? Could you send me a screenshot of that page?
Michael
Hello,
you can do that quite simply with Newsletter. You need to create custom forms and use the generated html in the other (“child”) websites. Please read more here: https://www.thenewsletterplugin.com/documentation/subscription/newsletter-forms/ (some content might be a little outdated, we’re in the process of re-writing them).
Michael
Hello Harry,
I’m not seeing any errors when setting fonts in different sizes. Line height is always using a default value if it’s not specified elsewhere.
Michael
Hello,
no, there’s no way of selecting a specific date in Automated. Most of our users prefer to select a particular day of the week for marketing purposes (for example, they know that they post a new article every monday, etc.). However, you can schedule a normal newsletter to go out on a specific date, and you can repeat this how many times you need.
Michael
Salve,
la velocità di invio non è in nessun modo influenzata dal plugin stesso, dipende esclusivamente dal metodo di spedizione utilizzato. State spedendo con un servizio esterno, presumo, avete provato a sentire direttamente loro?
Michael
Hello,
thanks for buying our premium plan. To better assist you, please open a ticket from your account area, so that our dedicated support team can reach out.
Thanks,
MichaelHello,
yes of course, our Professional Plan allows you to install Newsletter and all the premium addons on 3 different websites. Check all our licenses here: https://www.thenewsletterplugin.com/premium
And let me know if you any other pre-sale questions.
Michael
Hello,
yes, those are connected to the standard form only. Anyway, if you created custom forms you can use the generated html pretty much everywhere, i’d recommend trying some popup/injection third party plugin, which will do the trick.
Michael
Hello,
1. To do that, you will need our Automated addon, which is included in our premium licenses. Take a look here: https://www.thenewsletterplugin.com/premium
2. You can try, but due to email design limitations, I doubt that will work.
If you have a valid license with us, please open a ticket from you account area so that our premium support can help you, thanks.
Michael
Hello,
if you have a valid license, please open a ticket from your account area so that one of our techies can help you and maybe point you in the right direction with your customization needs.
Thanks,
MichaelHello,
we do not offer the option to edit composer blocks as html (you can edit the newsletter as a whole in html, but once you’ve switched to html you can’t go back to the visual composer). We do have an html block where you can insert anything you’d like to, but of course that needs to be coded from scratch. I’ve passed this to our developers for further evaluation though.
Michael
Hello,
yes you can, go to Subscription > Settings > Welcome > Email and be sure to select “Composer” from the drop down. There, you can load you saved templates.
Michael
Hello,
you can create custom forms (read our documentation on how to do that) and link them to different lists, then place them in the translated pages according to your site languages settings.
Michael
Hello,
you can’t do that without some degree of custom code, so you would need a developers to do that for you. We also have a premium Ultimate Member addon wich you can try, but I can’t guarantee that will work (it’s a pretty particular situation). However, we have a 30 days refund policy so you can try risks-free.
Michael
Hello,
please check if any particular message comes up in the browser console. Also, try to deactivate and reactivate Newsletter.
Michael
Hello Harry,
thanks for the kind words.
1. I need to check this with the devs, you’re referring to the info in Settings > Company, right?
2. I confirm it can’t be entered as html. No workaround at this time, but I’ve informed our developers and we might change this in the future for better customization options.
3/4. Let me speak with the devs about this, probably we need to fix that.Anyway, about the company info: you can also create a “company info” block with the composer itself, and make it reusable (template) so you can have html editing capabilities.
Michael
Yes, my bad sorry, didn’t think of the new forms editor. As @Harry said, please install a Smtp plugin like Wp Mail Smtp and configure your from address there.
Michael
Hello,
1. You can configure a removal link by adding this tag: {usubscription_url}. Read more here: https://www.thenewsletterplugin.com/documentation/newsletters/newsletter-tags/
2. Newsletters > Statistics icon > Links
Michael
Hello,
1. what do you mean by “remove link” ?
2. No, you can’t do that from the newsletter itself, but after send is complete you can see who clicked on the various links on your newsletter, and add them to a list. You can also invite your subscribers to update their profile with a direct link to it.
Michael
Hello,
Newsletter doesn’t offer sending features, unlike Mailpoet. You are free to send with any service you’d like to, be it your own blog / hosting or through an external service (which we always recommend, based on your sending needs). So no Dns configuration is needed, if you need to connect to an external Smtp service we’d suggest to use Wp Mail Smtp plugin to handle that.
Michael
Hello,
we are not aware of issues on test sends on last version. If tests are sent from the Help > Sending panel, it means that your blog is able to send emails from the regular wp_mail function, so the issue should lie elsewhere, most probably on your Smtp settings. Please double check them and also try to briefly deactivate it, to try a send a test from the newsletter editing panel.
Michael
Hello,
the only correct shortcode is [newsletter_form], please read our documentation on how to create forms: https://www.thenewsletterplugin.com/documentation/subscription/subscription-form-shortcodes/. If that doesn’t work, please be sure that a valid Newsletter service page exists (the one with the shortcode [newsletter] inside).
Again, your account on thenewsletterplugin.com has nothing to do with how and from which address you’re sending newsletter from your website. Also reinstalling the plugin won’t be of any use. When you’re sending from a different address from the one that’s set in Wp, that address should be valid, it means a real mailbox should exist behind that address, or at least an alias.
Hello,
you probably have Antispam active and those subscriptions are triggering it. Please try disabling it and perform some tests.
Michael
Hello,
may I ask you what you mean by “i have already changed the license to a different email”? Licenses email have nothing to do with the address you’re sending your newsletters from. You should check which address is currently used by going to Settings > General > Sender.
About your subscription forms: do you have a live example I might look at?
Michael
Hello Jenny,
please reach me out at michael@thenewsletterplugin.com, I’ll make you setup a temporary admin login for me so I can fix this for you.
Michael
Hello,
if you have various subscription forms in your website that are connected to various lists, an already subscribed user should be able to sign up multiple times if you set “Allowed” on Subscription > Settings > Subscription of existing subscribers. In this way, they’ll update their profile options regarding which lists they are subscribed to. Another option is to ask your subscribers to update their profile options with a dedicated newsletter and a direct link to their profile.
Michael
Hello,
if you have a valid license with us, I’d kindly ask you to open a ticket from your account area, so that our dedicated support team can help you.
Michael
Hello,
“enforced” means that a particular list is assigned to all subscribers, regardless of where they signed up from. Aside from this, you can’t currently specify different lists on various locked content locations. What is going to be shown will always be what you set in Locked Content panel.
Michael
Hello, if you’re logged in in your account area, try to go here directly: https://www.thenewsletterplugin.com/account/new-ticket.
Michael
Hello Jenny,
Instasend panel appears in the right area when editing a post. Be sure that it hasn’t been deactivated by mistake, you check this by clicking on the three dots on the upper part of the screen, then Preferences > General > Advanced.
Michael
Hello,
no, as long as the newsletter remains active those links shouldn’t expire. May I ask you how did you check this issue?
Michael
Hello Horst-Michael,
are you getting any particular error message? Did the website domain change? Anyway, if you have a valid professional license, please open a ticket from your account area so our support team can better help you.
Michael
Hello Jeannie,
generally speaking, it’s not always reliable changing the sender address and name. Are you using an external sending provider?
Michael
Hello @rmateen2004,
I’m sorry but I’m not sure I understood what you’re asking. Newsletter has its own mail composer, you can use it by going to Newsletters > Add new.
Michael
Hello Lukas,
no worries, we’re here to help. Please drop a line to roberto@thenewsletterplugin.com explaining what happened and we will sort it out.
Thanks,
MichaelYes, most definitely. You’re running some years old addon version but Newsletter is up-to-date. There’s no guarantee these would work together. You might try rolling back to some very old version of Newsletter core, but again, it’s a try and guess.
Michael
Hello Hal,
may I know which versions of each of your current Newsletter addons are you using? Also, which version of Newsletter are you in?
Michael
Hello,
please run a test from here with the address you’re sending with: https://www.mail-tester.com/ and share the results.
Michael
Hello,
yes, that’s correct. We will think about a way to make this more user friendly. Thanks for your feedback!
Michael
Hello Hal,
sorry for this delay. The reset option I mentioned is in Channel > Configure > Maintenance.
Michael
Hello,
first of all, you’re getting that message from Sendgrid because you exceeded your sending quota. You need to buy more credits by subscribing to one of their paid plans. To remove subscribers from an Autoresponder channell, you can use “Reset and restart” option in Autoresponder channel’s settings. Every subscribers will be removed from the whole channell. You cannot do this in a single step of an Autoresponder’s serie.
Michael
Hello,
to ask for support on premium addons, please open a ticket from your account area so we can better help you.
Thanks,
MichaelHello,
unfortunately we cannot give support on custom code. A skilled devleoper should be able to help you on these matters.
Michael
Hello,
do you have a live form that I can check? It looks like there is some delay on the redirection, we need to investigate whether is your website kinda slow processing that or something else is going on.
Michael
Hello Rachel,
yes the addons keep working also after license expiration, but this doesn’t mean that other issues may arise (unrelated to license). You’re getting that error when you’re trying to add an image in the gallery block, is that right?
Could you please take a look at your browser console to see if any particular message comes up there?
Michael
Hello Sam,
if you set the default list for that form after any users already subscribed, those users haven’t been added to any list. You need to select those users and add to the desired list manually.
Michael
Hello Adam,
at the moment that’s not possible, unfortunately. I’ve passed this to our developers to evaluate a future integration.
Michael
If you have “Repeated subscriptions” turned off, a block should be set after each subscriptions, but of course if the user clicks very rapidly on the same link, multiple subscriptions can be triggered. Based on our experience, this is fairly remote possibility, though.
Michael
Hello Adam,
first of all, Newsletter doesn’t provide sending services, it’s just a tool. Sending engine must rely on your own server sending capabilities (with its own limits) or external services, free or paid. We highly suggest to use a dedicated Smtp plugin like Wp Mail Smtp or one of our addons if you bought / subscribed to one of the services we directly integrate with.
Michael
Hello,
you need to set 600 mails per hour in Newsletter’s settings.
Also take a look at Help > Delivery and check the statistics there to collect some real-world data on your sending speed.
Hello,
the widget form is provided as is, if you need to create a custom form, please read here:
https://www.thenewsletterplugin.com/documentation/subscription/newsletter-forms/Michael
Hello,
you can’t embed a video inside a Newsletter. What our video block does, is to take the placeholder image for any given video url (Youtube, Vimeo, etc.), put it inside the newsletter and create a link to the actual video.
Michael
Hello,
the single post block is part of the Extended Composer Blocks addon, which is included in our premium licenses.
Michael
Hello,
as I said, there are two different issues going on here.
1. That Dmarc message is probably caused by missing Spf and Dkim records or wrongly set. Please check this with your hosting provider.
2. To debug that php fatal error appearing when you click on Amazon SES addon, we need to take a look at the php logs. You can either activate WordPress debug mode / logging or look for php logs on your server. Let us have them, so we can verify whether that issue is caused by the old Ses addon or by something else (e.g. a conflict etc..)
Hello,
there are two different issues going on here. The first one, for which you’re getting the refusal message from Amazon SES, is that you didn’t set up DMARC record on your server. Please proceed to do so by contacting your hosting provider.
The other issue is caused by the fact that you can’t download updates to premium addons without a valid license. The addons will continue working without updates, but in the long run you may be missing critical updates and we do not guarantee them to work forever.
Michael
Hello,
if you’re using the composer, there is a block for importing single posts in the template. You can also select multiple categories from the Blog posts block.
Michael
Hello,
unsubscribe links are create dynamically in each sent newsletter. So there’s no way of manually using shortcodes in another software, as they won’t work. May I ask which other software are you currently using to send newsletters?
Michael
Hello Laurent,
using custom fields you can add any custom tag you’d like. Just set the custom field and then recall it using {profile_x}, where x is the number of the custom field. You don’t need filter to do this.
Michael
Hello Renato,
yes, sorry for this delay. You need to contact the support team of Tablepress and tell them to register the shortcode at the Wp init without conditions, or at least to make it available during cron execution. You can link them to this thread or also have them contact us directly at stefano@thenewsletterplugin.com.
Michael
Hello,
we don’t plan adding this option in the near future, but If we get a lot of requests we might consider it. As I said, I’m not sure if this can be done with plugins alone or if you need some custom coding (more likely). Unfortunately we can’t offer support on these topics, I’d suggest hiring a developer and have this checked.
Michael
Hello,
at the moment we don’t have an addon for that service, however you should be able to send through it by using a Smtp plugin like WP Mail Smtp or such. I saw they offer a Smtp connection as well. It will be slightly less reliable than an API connection, but you should have no particular issues.
Michael
Hello Christiaan,
unfortunately at the moment there’s no such feature, not even in the paid version. I’ve passed this to our developers for further evaluation. We might consider adding this in one of the future Newsletter updates.
Michael
Hello Paul,
the popup form included in the core plugin is offered as-is, we know it might not fit every situation (expecially where theme’s css interferes with our own styles). To improve readibility you should address some classes with custom styles (which you can insert using our custom styles box in settings). To do this a minimum knowledge of css is required. Another option is switching to our premium leads addon, which sports some more advanced options.
Ps. I took a brief look to your website and as an audio equipment enthusiast I’d like to say I loved your creations : ) Kudos from Italy!
