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Snippet not transferring from template

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  • This topic has 2 replies, 2 voices, and was last updated 1 day ago by User.
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  • December 8, 2025 at 6:25 am #351797
    User
    Participant

    Hi,

    I built a template and added a snippet, but when I go to create a newsletter from that template, the snippet text box is cleared. Is there a setting to change this?

    Thanks.

    December 9, 2025 at 8:14 am #351824
    Michael
    Keymaster

    Hello,

    which snippet is that?

    Michael

    December 10, 2025 at 7:39 pm #351900
    User
    Participant

    Hi,

    I’m talking about the placeholder text in the snippet line below the subject line when creating a newsletter. The text on the snippet line that I add in a custom template doesn’t appear when I go to create a newsletter based on that template, if that makes sense.

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