[Michael]

Hello,

our plugin cannot collect that kind of info, so there’s no way to use Automated to send birthdays newsletters. Sorry.

Michael

[Michael]

Hello.

1. I never said that, I could replicate your issue (and Outlook mobile has also other issues, to tell the truth) but I said we cannot solve it at the moment.
2. Service emails are not newsletters. Newsletters are newsletters and can be seen online, hence why that tag only works in newsletters.
3. Just scale your header banner to 650px or 700px or leave it as it is, it won’t make that big difference if you think to the enormous variety of screen sizes, email clients, devices your newsletter will be read with. I know it sounds silly, but it’s true.

Michael

[Michael]

That’s nice Larry, glad to hear your positive experience with Newsletter : )

[Michael]

Hello,

I’ll have this discussed with our developers, I’ll get back to you as soon as possible.

Michael

[Michael]

Hello,

you can buy one of our premium licenses from this page: thenewsletterplugin.com/premium.

[Michael]

Hello Vera,

you could use the Columns block, which is included in the Extended Composer Blocks premium addon.

Michael

[Michael]

Hello @alefveld,

sorry for this delay. I’ve had a hard time troubleshooting the Outlook mobile issue, it’s always very difficult to optimize email design for that particular client. At this moment I’m sorry to say I don’t really have a workaround, from the information I gathered Outlook has some weird behaviours with line breaks. We’ll keep investigating this but I’m not sure we’ll be able to fix it.

About the email url tag: I just saw you mentioned it’s not working in welcome and goodbye emails (my bad) but it’s supposed to work in regular newsletters only, to show an online version of the actual newsletter.

About the banner issue: in our templates it is capped at 600px, that’s correct. Where did you set it to be 675px wide? I’m not sure I understood this correctly.

Michael

[Michael]

Hello Ian,

sorry if you needed this reply a little bit earlier : ) You can stop newsletters by going to the newsletters list inside Automated, and selecting the one which is currently being sent. Or, you can go to Help/delivery panel, where you can find a quick overview of the newsletters being sent at any moment.

Thanks,
Michael

[Michael]

Hello,

we don’t have that feature at the moment, but I’ve passed this to our developers for further consideration.

Thanks,
Michael

[Michael]

Hello Stefano,

my answer is yes to almost all your questions : ) The limits we mention are those of the hosting providers: generally speaking, they never offer a real smtp service and even if they do, it’s almost never reliable. So yeah, if you’re sending out relevant amounts of emails, it’s very recommended to subscribe to a (even a free) ESP (email service provider). All your other assumptions on the The Events Calendar integration are correct.

By the way, siamo italiani e se hai bisogno di avere qualche info in più puoi tranquillamente scrivermi a michael@thenewsletterplugin.com : )

Thanks,
Michael

[Michael]

Hello,

this isn’t a viable option, unfortunately. I totally get the difficulties one faces nowadays to succesfully send a newsletter that will (hopefully) hit the subscribers inboxes, however there is no guarantees that even a second email address won’t bounce back incoming newsletters. It’s a complex matter, we know that. What I can suggest to do is to improve every aspect of the so called deliverability, apart from that, bounces can still occur but there’s little we can do at that point.

Thanks,
Michael

[Michael]

Hello,

I’m sure you’ll be happy to know that Newsletter integrates perfectly with The Events Calendar and that you can schedule automatic newsletters with last events through our Automated addon. Both are included in all our premium plans, which you can find here: https://www.thenewsletterplugin.com/premium

[Michael]

Hello,

not yet sorry, I’m still troubleshooting this.

Michael

[Michael]

Ok, I see. It’s probably caused by some aggressive spam filter which is triggering an automatic unsubscription (where it shouldn’t, of course). Could you please tell me more on your environment? Mail client, mail provider etc…

Thanks,
Michael

[Michael]

Hello,

that is perfectly normal and required by many service providers, Google and Yahoo among them. Read more here: https://www.mailjet.com/blog/deliverability/understanding-gmail-unsubscribe/#subchapter-4

thanks.

[Michael]

Hello,

I’m taking a look right now, I’ll get back to you as soon as possible!

Thanks,
Michael

[Michael]

Hello Thomas,

sorry but I didnt understand your inquiry. Could you please eleborate?

Michael

[Michael]

Hello,

single post block drop down picker is limited to the last 100 posts. To send a newsletter with an older post, I’d recommend to install Instasend addon, open up the desired post and create an Instasend newsletter from the sidebar.

Michael

[Michael]

Hello, are those fields set as public?

Michael

[Michael]

Hello,

1. I’ll have a quick chat with the developers about this, as it’s rather weird, specially if you say that the other tags work fine.
2-3. Could you please send me a test newsletter so I can take a closer look? Send it to michael@thenewsletterplugin.com

Thanks,
Michael

[Michael]

Hello,

no, it doesn’t require an additional database, it uses the same db as your site does.

Michael

[Michael]

Hello Stefan,

while we don’t offer single addons for sale, our licenses are not subscription based: you can buy a year of updates and premium support and access to our whole collection of premium addons. After that year, you can choose to renew or not (no automatic rebilling).

[Michael]

Hello,

all the data stay on your own server. It’s completely self-hosted.

[Michael]

Hello,

we’re in the process of making every message editable with our visual composer, which will solve this once and for all. Anyway, that message is really useful only for antispam filters.

Thanks,
Michael

[Michael]

Hello,

I’ve pinged our developers on this feature request. Our roadmap is based upon many factors, but we take every single feedback into consideration.

Michael

[Michael]

Hello,

for questions regarding our premium WooCommerce addon, please open a ticket from your account page so our dedicated support team can answer you there.

Thanks,
Michael

[Michael]

Hello,

our plugin translations are based upon WordPress.org translate project, sometimes it takes a while before new parts of the plugin get properly translated in all languages. Which language are you referring to? So I can check translation status.

Michael

[Michael]

Hello,

unsubscription links only work when put inside newsletters, so the system knows where the clicks come from and operates accordingly. Of course subscribers can unsubscribe also from their private profile page.

Michael

[Michael]

Hello,

those are correct. Unfortunately no, you cannot modify them in order to have them more human-readable.

Michael

[Michael]

Hello,

unfortunately we don’t have such an option at the moment.

Michael

[Michael]

Hello,

if you have single opt-in enabled and correctly setup newsletter dedicated page, the confirmation message should appear on the same page. If you mean without refresh, we do not have an ajax option at the moment.

Michael

[Michael]

Hello,

unfortunately no, at the moment that’s not possible. However it’s a nice idea, I’ve passed this to our developers : )

Thanks for your feedback,
Michael

[Michael]

Hello,

just to be clear: you’d like to send last newsletters to news subscribers only? If that’s what you want to do, there is no option to do that automatically, at the moment.

Michael

[Michael]

Hello,

yes, that’s what was missing. Glad it works correctly now!

Thanks,
Michael

[Michael]

Hello,

newsletter images cannot be used as social share feature image. However, you can set a custom image using a Seo plugin such as Yoast, Rankmath or AIOSEO.

Thanks,
Michael

[Michael]

Hi, we’re still working on it. We currently have some other major developments going on so I’m not sure when these features will be ready. Thanks for your patience!

Michael

[Michael]

Hello,

it looks like your developing on a local environment, this may lead to unexpected behaviours but first of all, could you describe me what’s exactly not working?

Thanks,
Michael

[Michael]

Hello,

let me check this!

Michael

[Michael]

Hello,

to translate Newsletter core plugin we use WordPress GlotPress project, which you can find and contribute to here: https://translate.wordpress.org/projects/wp-plugins/newsletter/.

As you can see, Bulgarian has already been translated (mostly).
As for the addons, at the moment we do not provide localization.

Thanks,
Michael

[Michael]

Hello,

unfortunately no, we do not have a tag to show that. I’ve passed this to our developers, which will consider adding this in the future. Thanks for your feedback.

Michael

[Michael]

Hello,

Newsletter works with any sending method, it does not *require* an external sending engine. However, using an external service greatly improves sending reliability and it’s very recommended. More on this: https://www.thenewsletterplugin.com/documentation/troubleshooting/

[Michael]

Hello Daniel,

you can override this by adding some custom css code, by goint to Settings > General > Advanced.

Michael

[Michael]

Hello,

no, unfortunately you can’t.

Michael

[Michael]

Hello,

you can edit this by going to your form settings and check Privacy panel.

Michael

[Michael]

Hello Yannick,

of course you’re absolutely right: I’ve already passed this to our developers for further investigation. Hopefully it will be added soon. We’re trying to refine and add options to our composer as often as we can, and your feedback is crucial.

Thanks,
Michael

[Michael]

Hello Udo,

if you try to add newsletter form shortcode on a test page, do you see the same error message about the missing custom fields?

Michael

[Michael]

Hello,

yes it’s possible but you need some basic html and css knowledge in order to get that. Start from here: https://www.thenewsletterplugin.com/documentation/subscription/subscription-forms-style/

[Michael]

Hello,

unfortunately we cannot help you with that.

Michael

[Michael]

Hello,

you can edit the confirmation, welcome and cancellation emails from Settings > Messages template

[Michael]

Hello Nessi,

first of all yes, it’s visible only to site admins. Could you try to delete any entry in the Custom Fields panel and then hit save and see if they’re gone?

Michael

[Michael]

Yes, sorry for this delay. The easiest way to do this is to export a csv of your mailing list, sort them by lists, delete the desired ones, and then re-upload the filtered list.

Michael

[Michael]

Hello,

you probably need to set DKIM and SPF records. Please take a look here: https://www.thenewsletterplugin.com/documentation/delivery-and-spam/spf-dkim-dmarc/ and ask your hosting provider if you’re unsure how to set them up.

Michael

[Michael]

Hello,

I’m testing this right now. I’ll get back to you as soon as I have any updates.

Michael

[Michael]

Hi,

yeah, probably it was some conflict with your theme.
Glad it works now.

Michael

[Michael]

Hello,

are you referring to welcome emails? Do you have a live subscription form where I can test this?

Michael

[Michael]

Hello,

you should use the minimal form shortcode, check it out on our documentation pages!

Michael

[Michael]

That’s great, thanks for your feedback!

Michael

[Michael]

Hello,

we don’t offer such feature out of the box, so inserting html code is the only way you can do it.

Thanks,
Michael

[Michael]

Hello,

you can’t pick single posts from that block, but you can use the “single post” block, which is included in our premium licenses.

Thanks,
Michael

[Michael]

Hello,

no, you won’t lose any data. Just change license with the paid one and you’ll be able to update everything.

Thanks,
Michael

[Michael]

Hello Rolf,

that function has been discontinued, as written in the documentation. You should use the template edit panel inside Newsletter instead.

Michael

[Michael]

Hello,

we don’t have an integration with that plugin at the moment, so I’m not sure how it can be linked to Newsletter. You can however take a look at our API v2 documentation and see if you can take it from there. https://www.thenewsletterplugin.com/documentation/developers/newsletter-api-2/

Michael

[Michael]

Hello,

most probably someone deleted it. There’s no reason a newsletter should disappear, we don’t even have an action for that except for the actual delete button. Or maybe someone deleted the table from the the database, but again, it looks like a very specific action to perform.

Michael

[Michael]

Hello,

yes you’re right, addons are not pulled from the Wp repository, that’s why clicking details don’t work. Most of the times updates of addons are bugfixes or minor improvements, so we don’t track those. Whenever there are new features or major changes, we usually announce them on our socials or via newsletter.

Michael

[Michael]

Hello,

a quick question: did you set the missing newsletter as “Private” in newsletter’s advanced settings?

[Michael]

Hello,

you can do that with our Automated premium addon, however new posts are sent on a schedule-basis, not automatically when a new post is published.

Thanks,
Michael

[Michael]

Hello,

I’m not sure I understood correctly what you’d like to achieve, but you can start from that code and edit it like you want, then use it in any page you’d like to.

Michael

[Michael]

Hello,

yes, just one email address is allowed at time. You can however create a filter in your mailbox to forward those emails to another address.

Thanks,
Michael

[Michael]

Hello,

no, there is no yearly scheduling options at the moment. I’ve passed this to our developers and we’ll consider adding this option in the future.

Thanks for your feedback,
Michael

[Michael]

Thanks Per,

for the kind words and the precious feedback. I’ve passed this to our developers, and we’ll consider creating a package for Composer.

Have a great day,
Michael

[Michael]

Hello,

the solution posted by Tony is the correct one.

Thanks,
Michael

[Michael]

Hello,

yeah, sorry for this delay, we’re still troubleshooting this. I’ll get back to you later this morning.

Thanks,
Michael

[Michael]

Hello Marcel,

yes exactly, that’s what I wanted to check. I’ll now investigate this with our developers, thanks for your feedback!

Michael

[Michael]

Hello,

do you have a live form where I can test the subscription process?

Michael

[Michael]

Hello,

test send button is on the composer panel, you are referring to the sending panel (after having pressed “Next”). Try a test send and see if the wrong font shows up in the actual email as well.

Michael

[Michael]

Hello,

at this page: https://www.ak-traditionelle-textilien-mv.de/newsletter-archiv/ I can see the two latest newsletters being shown, while the oldest one (08.05) is not. I’m not sure why it isn’t showing all three newsletters, but as long it is present in the database, it should show up.
Try to go to Newsletter Archive settings, change the “Showing the newsletter” option to something else, save, and check if the third newsletter is now showing up.

Michael

[Michael]

Hello,

you should use minimal form ([newsletter_form type="minimal"]) to have it all on one line. Attributes are accepted as well. Confirmation on the same page are not supported, you should always set a welcome page in Subscription > Settings.

Michael

[Michael]

Hello,

if you go to Subscription > Lists, you can unlink all subscribers from the Crowdfunding list and they’ll still be linked to the other lists you have. If I understood correctly what you’re trying to do : )

Michael

[Michael]

Hello,

do you see this behaviour right in the composer or after you perform a test send?

Michael

[Michael]

Hello Per,

at the moment unfortunately we don’t have a composer package for Newsletter.

Michael

[Michael]

Hello,

has the second newsletter been actually sent? Could you please send me a screenshot of your newsletter list?

Thanks,
Michael

[Michael]

Hello,
if you go to main settings it should report a more specific error. Try to empty the field, save, then input it again e click save again.

Michael

[Michael]

Hello,

which shortcode did you use on that page?

Michael

[Michael]

Hello Filip,

simultaneous sendings are not supported, additional newsletters sends are always queued.

Michael

[Michael]

Hello,

unfortunately no, web versions of newsletters are generated dynamically and there is now way of editing them. You could however use a link shortener like bit.ly.

Michael

[Michael]

Hello,

which error are you getting?

Michael

[Michael]

Hello,

that link is wrongly formatted, did you correctly setup a newsletter dedicated page?

Michael

[Michael]

Hello,

we already have some countermeasures against spammers, please check this page: https://www.thenewsletterplugin.com/documentation/subscription/antiflood/

Thanks

[Michael]

Hello,

maybe you sent the second newsletter to a different list or set some filters by mistake?

Michael

[Michael]

Hello,

did you take a look at our documentation page on multilanguage? https://www.thenewsletterplugin.com/documentation/installation/multilanguage/

Thanks,
Michael

[Michael]

Hello Eric,

thanks for the kind words. I’ve passed this to our developers, which will consider wheter to add this to our development roadmap.

Always nice to have some feedback from our users, thank you!
Michael

[Michael]

Hello Gabi,

I took a look at your last newsletter and the online version works as expected. Can you confirm this?

Thanks,
Michael

[Michael]

Hello Patrick,

yes, that’s correct. Integration with third party services like Mailjet regards the sending process only (and bounce management). Contacts and newsletter creation are always managed with Newsletter.

Thanks,
Michael

[Michael]

Hello,

when you send a newsletter you can embed a link to their profile page which can be reached without the need of entering email addresses. If you are referring to WordPress users which are not subscribers yet, you can install our addon Wp Users, which lets you import WordPress users to your mailing list.

Thanks,
Michael

[Michael]

Hello Gabi,

do you plan to send a new newsletter in the next days? I just subscribed to your website and for troubleshooting purposes it would be better that I receive directly, cause there seems to be something wrong on all the links contained in the newsletter.

Thanks,
Michael

[Michael]

Hello,

that’s a warning message, please turn off wp debug from your wp-config.

You cannot register twice the same email address, each address is unique.

Thanks,
Michael

[Michael]

Hello Gabi,

I’d need you to forward me an already sent newsletter, could you do that?

Thanks,
Michael

[Michael]

Hello Karen,

in order to get support for paid addons, I’d ask you to open a ticket from your profile page.

Thanks,
Michael

[Michael]

Hello,

sorry, for some reason your post went unnoticed. Yes, it’s possible, in the Advanced panel just after the composer, you can type in a different sender address and a sender name for each newsletter.

Thanks,
Michael

[Michael]

Hello,

can you please send a test newsletter to michael@thenewsletterplugin.com ? Please let me know when it’s sent.

Thanks,
Michael

[Michael]

Hello,

yes, that’s the correct procedure.

Thanks,
Michael

[Michael]

Hello,

there are no “newsletters default css”, everything you can set is inside the composer. If you’d like to style your newsletter further, you’d need to switch to html editor but you cannot go back to the composer once you do that.

Michael

[Michael]

Hello,

did you try a test run from the Help > Delivery panel?

Thanks,
Michael

[Michael]

Hello,

for heavy customizations you should use a custom form, which lets you add further html elements along with custom styles. Take a look at our documentation, custom forms section.

Thanks,
Michael

[Michael]

Hello,

you need to edit the page where you inserted the [newletter] shortcode (which is a unique page, dynamically showing service messages). You can edit that with Gutemberg, of course.

Thanks,
Michael

[Michael]

Hello,

are you trying to style the read more button inside newsletters? If so, you should use the composer, the custom css box is used to style the forms only.

Thanks,
Michael

[Michael]

Hello Bryan,

in order to get supporto for premium addons (if you have a valid license), please submit a ticket from this page: https://www.thenewsletterplugin.com/support

Thanks,
Michael

[Michael]

Hello,

sorry but I must ask again: do you have.a valid license? If so, you have to open a ticket in order to obtain support. We cannot answer support requests for addons here, we have a dedicated channel for that.

Thanks,
Michael

[Michael]

Hello,

we checked your email and there is something not working properly in the headers. Can you check if you have any other plugin that may interact with email sending? Our plugin does not generate headers, they are generated by Php libraries contained in WordPress core.

Thanks,
Michael

[Michael]

Hello Lukasz,

the best advice I can give you is to backup everything and proceed with the installation, then check if your website exploded. : ) Jokes apart, we are not aware of particular issues that may arise, however when upgrading between different major versions, it’s always a best practice to try it first on a staging account, if available, or have ready a fresh backup in the case something doesn’t work afterwards. It should be ok, though.

Thanks,
Michael

[Michael]

Hello, thanks.

Could you please send a test newsletter directly from the composer at test@thenewsletterplugin.com so we can take a closer look?

Michael

[Michael]

Hello,

I’m not sure I understood correctly. What is gmx? An email provider?

Thanks,
Michael

[Michael]

Hello,

yes, unfortunately we made a mistake and we apologize for that. If you do have an active license with us, in order to get premium support please open a ticket from here: https://www.thenewsletterplugin.com/account/tickets. Please attach some screenshots of the main Autoresponder settings panel and of the various email steps. Or, if you prefer, you can set up a temporary admin login to your website so we can take a closer look (this would be faster).

Thanks,
Michael

[Michael]

Hello,

that was a wrong answer, I can confirm that you must set the delay from the previous message, as you did. Sorry for the misunderstanding. That’s why I asked you for the screenshots.

Michael

[Michael]

Hello,

this is rather weird. Could you please send me a couple of screenshots from your Autoresponder settings panel? Your configuration seems ok from what you wrote.

Michael

[Michael]

Hello Colin,

I already asnwered you through our ticketing system. Let’s communicate there, thanks.

Michael

[Michael]

Hello Lukasz,

you’re totally right, from time to time we find some outdated doc pages, thanks for feedback, we will update them as soon as possible. About your question: the Extended Composer Blocks addon has a Single Post block available with styling options. Remember also that all our licenses come with a 30-day money back policy, so you can always try out our professional addons and decide later.

Thanks

[Michael]

Hello,

in the exported file there is a status column which can be easily filtered. There is no way of exporting confirmed subscribers only from the plugin.

Thanks,
Michael

[Michael]

Hello Patricia,

I just logged in and everything is working as expected. Here’s the “normal” way of using Instased. You create your post, then save it and publish it. Now Instasend widget is active, and you can create a newsletter following the steps.

Michael

[Michael]

Hello Patricia,

no worries, I’m going to login again into your website and check this.

Regards,
Michael

[Michael]

Hello Patricia,

that is normal, since the addon comes from our private repository and not the official WordPress plugin directory.

About Instasend: you don’t see Instasend widget in the right sidebar of the posts editing page? Are you sure it’s not minimized?

Michael

[Michael]

We’re still investigating Mike, sorry but this is a tricky one.

I’ll get back to you as soon as possible.

Michael

[Michael]

Hello Patricia,

yes, I logged in and fixed this for you. Everything is working correctly now, Addons Manager is installed and activated.

Michael

[Michael]

Hello,

we do not have a feature that sends out immediately a newsletter when a post is published (custom or regular post, doesn’t matter). You can however create a scheduled newsletter with all last posts (you can make it run daily, for example). Take a look here: https://www.thenewsletterplugin.com/automated

[Michael]

Hello Mike,

don’t worry, I found your email. I’m taking look right now.

Michael

[Michael]

Hello Mike,

I just checked again and I didn’t receive login emails. What is your domain, btw? Can you please try again?

Thanks,
Michael

[Michael]

Hello Patricia,

I fear we won’t be able to troubleshoot this without a direct access. Could you please create a temporary admin account using this email: michael@thenewsletterplugin.com?

Thanks,
Michael

[Michael]

Hello Patricia,

do you see the Addons manager label in green when you hover on Newsletter from your WordPress sidebar?

[Michael]

Hello,

I’ve passed this to our developers and we’ll consider adding this to one of the following newsletter updates.

Thanks,
Michael

[Michael]

Hello Mike,

yes you can edit the db tables directly but we don’t offer support on these advanced matters. Please, create a temporary admin account using this mail michael@thenewsletterplugin.com, so I can take a closer look at this behaviour.

Thanks,
Michael

[Michael]

Hello,

please read the documentation article here: https://www.thenewsletterplugin.com/documentation/subscription/subscription-form-shortcodes/ to learn how to edit the minimal form or create a custom form.

Thanks,
Michael

[Michael]

Hello,

please read the documentation article here: https://www.thenewsletterplugin.com/documentation/subscription/subscription-form-shortcodes/ to learn how to edit the minimal form or create a custom form.

Thanks,
Michael

[Michael]

Hello and thanks for using our plugin.

Yes, it’s possible, you need to create a custom form, please follow the guide here: https://www.thenewsletterplugin.com/documentation/subscription/newsletter-forms/

Thanks,
Michael

[Michael]

Yes, you could do that by ftp or simply downloading the zip file from https://wordpress.org/plugins/newsletter/ and uploading it from your WordPress dashboard.

[Michael]

Hello Mike, could you please try to reinstall Newsletter core files? It looks like something has got corrupted. Also, does this issue appear in other parts of the plugin as well?

Thanks,
Michael

[Michael]

Hello,

of course not, on your first topic you mentioned Automated and I supposed you were already using it. My fault, sorry about that. Anyway, what you really need is Autoresponder addon and yes, it can fit your needs. The only thing is we never tested such long spans but I think that with a correctly set cron, there’s no reason it won’t work.

Read more on Autorespondere here: https://www.thenewsletterplugin.com/autoresponder

Thanks,
Michael

[Michael]

Hello, do you have a live example of the page you’re trying to create?

Thanks,
Michael

[Michael]

Hello,

are those forms custom as well or are you using another form plugin to create them? We do have integrations with most of them.

Thanks,
Michael

[Michael]

Hello mike,

can you see any errors in the browser console while trying to save the edits?

Thanks,
Michael

[Michael]

Hello Patricia,

that shouldn’t be related, however if everything’s working as it should, I’d leave it as it is. Let me know if you need anything else.

Thanks,
Michael

[Michael]

Hello, support for premium addons is provided through our ticketing system only. Please open a ticket from this page: https://www.thenewsletterplugin.com/support

Thanks,
Michael

[Michael]

Hello, support for premium addons is provided through our ticketing system only. Please open a ticket from this page: https://www.thenewsletterplugin.com/support

Thanks,
Michael

[Michael]

Hello Helmut,

we’re currently checking this. I’ll be back once I have any update.

Thanks for the feedback,
Michael

[Michael]

Hello,

to do that you’d need to create a share link for the social network you wish to use. The link format depends from social network to social network, for Facebook for example, it’s something like https://www.facebook.com/sharer/sharer.php?u=yourpost. Then, simply embed that link in your newsletter, as plain text or using a button.

Thanks,
Michael

[Michael]

Hello,

I’ve passed this to our developers, we will add an option to increase entries number. Thanks for your feedback!

Michael

[Michael]

Hello Jon,

that would require some custom code, which we can’t give support for, unfortunately. But a skilled developer should be able to do this quite easily.

Thanks,
Michael

[Michael]

Hello Geoffrey,

I believe asking Mailersend support was the right path, let me know what they’ll answer if you don’t mind!

Thanks,
Michael

[Michael]

Thanks Geoffrey, I do confirm it wasn’t one of your plugins’ fault. Can you please run a test send briefly disabling wp smtp and see if the error persists? 

Thanks
M

[Michael]

Hello,

yes I took a look at your emails, sorry for this delay. I’d need another thing, cause one of our developers have already seen this behaviour and it was caused by a conflict with another plugin. Could you please let us have a list of your currently active plugins?

Thanks,
Michael

[Michael]

Hello,

that seems correct, I don’t know why it shouldn’t work in your case. However, unfortunately we do not provide support on custom code, sorry.

Regards,
Michael

[Michael]

Hello,

without an external action, our plugin cannot change subscribers status. If that’s happened by mistake, unfortunately there is no way to revert things, apart from doing it manually or in bulk.

Regards,
Michael

[Michael]

Hello,

when you created the newsletter with the last posts block, inside the settings panel of that block there is an option to do that. You can set Automated not to run when no new posts are found, or to send a custom message.

Regards,
Michael

[Michael]

Hello,

are you sure you don’t have a filter active on the subscribers list page?

Regards,
Michael

[Michael]

Hello Sheila,

we do not have a discount program for charities, however most of the features of our plugin are availble for free. Were you interested in any feature in particular?

Regards,
Michael

[Michael]

Hello and thanks for using our plugin.

Yes of course, you can add the only version link using the {email_url} tag, which you can insert anywhere in the newsletter.

Regards,
Michael

[Michael]

Hello Dana,

yes of course, you can do that. Please read this documentation article on custom forms, you’ll find all the needed indications: https://www.thenewsletterplugin.com/documentation/subscription/newsletter-forms/

Regards,
Michael

[Michael]

Hello,

before we deployed our own visual composer to edit newsletters and made it default, we used TinyMCE editor to build them. So currently new newsletters are always created with the new composer. Likewise, if you previously created a newsletter with TinyMCE editor, it will open that as default editor.

Regard,
Michael

[Michael]

Hello,

this is kinda weird. As you said, usually Apple Mail has issues displaying images, because of their proxies, but showing no content at all may indicate other issues. I’d ask you two things:
– go to Newsletter > Help > Delivery and perform a test from there. See if you display that message from the same Apple Mail client.
– Send a test newsletter from the composer panel to michael@thenewsletterplugin.com (me).

Thanks,
Michael

[Michael]

Hello,

unfortunately I didn’t get your email. Could you please try again?

Thanks,
Michael

[Michael]

Hello Patricia,

no, there is no pre-condition to install the Addons Manager, it’s just a regular plugin. Could you please try again after deleting the plugin folder via ftp?

Michael

[Michael]

Hello Geoffrey, and thanks for using our plugin. This is rather weird, I’d need to take a look at one of these newsletter, could you please send a test one to michael@thenewsletterplugin.com?

Thanks,
Michael

[Michael]

Hello Farant,

disabling Gravatar from your WordPress settings only disables it in WordPress core. Any plugin or theme can override that setting for its particular purposes, just like Newsletter does. At the moment, there is no option to disable Gravatar retrieval in subscriber statistics.

Thanks,
Michael

[Michael]

Salve Federico,

avrei bisogno di un accesso diretto al sito per provare a debuggare questo problema. Puoi creare un utente temporaneo utilizzando la stessa mail di cui sopra.

Grazie,
Michael

[Michael]

Hello Maja,

unfortunately at the moment there is no such option, not even in the premium version of Newsletter. Custom fields are collected for internal use only. However, I’ve passed this to our developers which will consider adding this in one of the future Newsletter updates.

Thanks,
Michael

[Michael]

Hello,

glad you found out this solution, which is correct.

Thanks,
Michael

[Michael]

Hello,

unfortunately at the moment this is not possible through the Leads dashboard, however it should be doable with a little bit of custom code.

Thanks,
Michael

[Michael]

Hello,

as Graham correctly pointed out, there isn’t a tag at the moment which displays the registration date. I’ve passed this to our developers and we will consider adding this in a future update.

Thanks for your precious feeback,
Michael

[Michael]

Hello Claus,

username and password in Smtp are encoded and sent to the Smtp provider only.

Thanks,
Michael

[Michael]

Hello,

at the moment we don’t have such an option. I’ve added this to our feature request list, which will be evaluated by our developers.

Thanks for your feedback!

Michael

[Michael]

Hello Sheila,

just to be sure: are you referring to the newsletter buttons or to the forms buttons?

Thanks,
Michael

[Michael]

Salve Federico,

purtroppo non mi è arrivato nulla. Puoi rimandare le mail, per cortesia?

Grazie,
Michael

[Michael]

Hello,

it looks like your license expired. You can renew anytime by going to https://www.thenewsletterplugin.com/premium.

Thanks,
Michael

[Michael]

Hello and thanks for using our plugin.

If you’re a customer, I’d ask you the favour of using our premium ticketing platfom which you can access here: https://www.thenewsletterplugin.com/account/tickets.

Thanks,
Michael

[Michael]

Hello Patricia and thanks for using our plugin.

Just a quick question: is the addon manager correctly installed and activated on your blog now?

Thanks,
Michael

[Michael]

Hello Barbara,

the reason behind this is aggressive automatic spam filters set in place by various providers, lately. Two step unsubscription should work in most cases, but we are aware of this issue. If you’re willing to help us, it would be of great help if you could collect the IP of some of these users, and sent them to us at michael@thenewsletterplugin.com

Thanks,
Michael

[Michael]

Hello and thanks for using our plugin,

yes of course, you can set that by going to Settings > General > Advanced.

Thanks,
Michael

[Michael]

Hello and thanks for using our plugin,

did you read carefully our documentation article here: https://www.thenewsletterplugin.com/documentation/subscription/antiflood/ ?

Thanks,
Michael

[Michael]

Hello Claus,

unfortunately it’s not possible, but if you write “Hello” and then the name tag, if the name tag is not present it will just display Hello, which is, if I understood correctly, what you’re trying to do. Correct me if I’m wrong!

Thanks,
Michael

[Michael]

Hello,

considering that support is available from Monday to Friday and that you published your first post on Thursday at 11pm, we answered your post 28 hours later. In what world do you call that an unreasonable amount of time? We’re a small team and we do our best to help and listen everyone, and believe me or nor, paying customers are only a small fraction of our support requests. I’m happy to hear that Mailster answered you in such a small amount of time, we do that too – on mondays.

Take care,
Michael

[Michael]

Hello, and thanks for using our plugin.

I can assure you that Newsletter isn’t automatically unsubscribing anyone, unfortunately this is caused by automatic spam filters active on your recipients’ mailboxes. To prevent this, please activate 2-step unsubscription as described here: https://www.thenewsletterplugin.com/documentation/subscribers-and-management/cancellation/#Two-Clicks-Unsubscribe.

Thanks,
MIchael

[Michael]

Hello and thanks for using our plugin.

We do care about all our customers, don’t you worry. Response times may vary based on how busy we are but we do our best to answer everybody in a reasonable amount of time. We do apologize if this didn’t happen in your case.

About your issue: do you have a live subscription form I can take a look at?

Thanks,
Michael

[Michael]

Hello,

this is weird, actually. I can see you have the Addon Manager installed and active, could you please go in its panel and send me a screenshot of what you see there?

Thanks,
Michael

[Michael]

Hello Claus,

do you have a live example of the buttons design you’d like to get?

Thanks,
Michael

[Michael]

Hello and thanks for using our plugin!

You’re right, there is no option to change those aspects right in the composer, so your only chances are to build a custom template from scratch or, to switch your “final” newsletter to the html version and add some css rules. With the latter option, you will not be able to switch back to the visual composer, though.

Michael

[Michael]

Hello Ignacio,

yes, our premium Automated addon does exactly what you asked.

Michael

[Michael]

Hello Ignacio,

I understand. Unfortunately we don’t fully support multilanguages environments. I’d suggest you to do the following: create different newsletter templates, one for each language you need. The only block you’d need to recreate manually is the legal block. Then, you can use those two templates to target english speaking and spanish speaking subscribers (if they belong to different lists). At the moment, targeting can NOT be saved in a template, so you should select it manually every time.

Thanks,
Michael

[Michael]

Hello,

glad to have pointed you in the right direction : )

Have a nice day,
Michael

[Michael]

Hello,

I think it’s a browser related issue. I can see the input from Chrome, Firefox and Safari, on macOS, both desktop and mobile. Can you tell me which browser/OS are you using when experiencing this issue?

Michael

[Michael]

Hello, and sorry for the late reply.

I see that your wp registration form is customized, may I ask which plugin are you currently using? Normally Wp registration form doesn’t collect name, only username, but since you have both I’d need to take a look at it to see why our plugin is picking the wrong one.

Michael

[Michael]

Hello,

a screenshot wouldn’t be much useful in this case. Isn’t the form live on your website right now?

Michael

[Michael]

Hello Ignacio,

which localizatin plugin are you currently using?

Thanks,
Michael

[Michael]

Hello Peter,

to edit those service messages, you need to go to Settings > Message Templates

Thanks,
Michael

[Michael]

Hello Peter,

this issue is not related to The Newsletter Plugin, but it affects a lot of mail marketing systems and it’s caused by the new rules set earlier this year by Google and Yahoo in order to prevent spam. We can mitigate this somehow, with “tricks” such as the 2-step unsubscription process, but we cannot guarantee it works 100% of the times.

Thanks,
Michael

[Michael]

Hello,

unfortunately we do not offer support for custom code. Anyway, in your case I’d take a look at this hook: https://www.thenewsletterplugin.com/documentation/developers/dev-newsletter-hooks/#filter-newsletter-user-subscribe

Thanks,
Michael

[Michael]

Hello Peter,

you can find the 2-step unsubscribe settings by going to Subscription > Unsubscription.

Thanks,
Michael

[Michael]

Hello,

do you have a live example of this form?

Thanks,
Michael

[Michael]

Hello Ignacio,

we don’t have a program for non profit organizations, however, if you create a template on the Composer with a latest posts block set to retrieve the last published posts, you’ll end up with a ready to send template which you can send manually whenever you’d like to.

Thanks,
Michael

[Michael]

Hello Ignacio,

yes of course you can, just go to Subscription > Settings and messages > Advanced and set Notifications to “yes”.

Michael

[Michael]

Hello,

when you say “it is not applied”, do you say that because users keep getting unsubscribed? If that so, we are aware of this issue and we’re working on a solution. If you’re willing to help us, it would be of great help if you could collect the IP of some of these users, and sent them to us at michael@thenewsletterplugin.com

Michael

[Michael]

Hello Peter,

were the mail templates custom made? If so, you should update your logo manually. Also, if you want to create a reusable signature, I’d suggest to create a new composer template so you can always start from there when creating a new newsletter.

Let me know if this helps you,
Michael

[Author]

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