Home Forums Newsletter Plugin Support unsubscribe link not working.

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  • #15382


    I have a strange issue with the newsletter plugin.
    I am using {profile_url} in my message.

    The problem appears, when I am trying to un-subscribe. First, I am clicking on {profile_url} link: http://site.com/wp-content/plugins/newsletter/subscription/page.php?nm=profile&nk=1974-0dceef70f8

    There is a link to unsubscribe:
    “If you wish to cancel your subscription to our newsletter, please click here.” which leads to http://site.com/wp-content/plugins/newsletter/do/confirm.php?nk=1974-0dceef70f8

    As I can see there is a problem with the link, as it leads to confirmation page, where I am getting an error message “We are sorry, your subscription cannot be completed. The email address you are using is either blocked or already subscribed. Please check the email address you are using to make sure it is valid. If you continue to experience issues, please contact us. ”

    I hope you will help me to resolve this issue. Thank you all in advance!


    Hi, actually it means you’re trying to unsubscribe a non active account. Check on subscribers’ management panel if the subscriber is already unsubscribed.

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