Please confirm subscription email message

[info]

Help, please.

Where can I customize the email content sent to users when requesting confirmation for their subscription? Presently, users receive a generic email with the following message:

==== Generic message ===
Hi,

A newsletter subscription request for this email address was received. Please confirm it by clicking here.

If you did not make this subscription request, just ignore this email

[Michael]

Hello, and thanks for using our plugin. You can set up the confirmation message by going to Subscription > Settings and Messages > Activation.

Michael

[eddyalborz]

i did Customize them but when i resize the Confirmation email it not same desgin as i make it desgin from Message templates
and in that i cant rly custmomzie plz help

[Michael]

Hello,

can you please explain further? How is the layout different from what you designed?

Michael

[eddyalborz]

like i don’t want the email design tack from the Message templates

[Michael]

I’m sorry, I still don’t understand what exactly isn’t working here. Did you design your confirmation email using the composer?

Michael

[eddyalborz]

I customized the confirmation email by adding HTML and styling it, and I previewed it successfully—it looked great. However, when I receive the confirmation email, the design is not as I created it. Instead, it appears as the default “message template”, and my custom design is being overwritten.

I would like to prevent the message template from overriding my custom confirmation email design.

Could you please guide me on how to disable or turn off the message template so that my custom design is used as the confirmation email template?

[eddyalborz]

yo ?

[Michael]

Hi,

you said you added the html, may I ask where exactly did you add it? Did you check the “customize” radio button? Also, we recently added the option to create your customized service emails with our visual composer, did you give that a try?

Michael

[eddyalborz]

Subject: Detailed Clarification – Custom Confirmation Email Design Issue
Hi there,
I want to provide more specific details about the confirmation email design problem I’m experiencing:

Email Design Process:

I customized the confirmation email by adding HTML and styling
I previewed the email in the design interface, and it looked exactly as I intended
However, when the actual confirmation email is sent, my custom design is completely overridden

Specific Observation:

The email that gets sent appears to use the default “message template”
My carefully crafted HTML and styling are not being applied
This happens despite me believing I’ve correctly set up the custom design

Specific Questions:

Where in the plugin settings should I ensure my custom design is correctly implemented?
Are there specific steps I need to take to prevent the default template from overriding my design?
Can you provide a step-by-step guide to successfully use a custom email template?

I’ve already:

Added custom HTML
Previewed the design
Confirmed the design looks correct in the preview

I would greatly appreciate detailed guidance on resolving this template override issue.
If you guys can answer faster cuz i need to fix this problem fast

[Michael]

Hello,

if you don’t answer my questions, it would be rather hard for me to help you.

1. Where did you insert your custom html? The correct place to paste the code is: Subscription > Confirmation > Email > Select “Text” panel. Be sure that “Customize” radio button is selected.

2. You can also send me a screenshot of that panel, so I can check everything is ok.

Thanks,
Michael

[eddyalborz]

I have inserted my custom HTML in the exact location you specified: Subscription > Confirmation > Email > Text panel, with the “Customize” radio button selected.
I’ve attached a screenshot of this panel showing my settings cant sent here screenshot

Despite following these steps correctly, when I receive the confirmation email, it’s still using the default template structure with my custom content wrapped inside the {message} tag of the newsletter_subscription_template.
What I’m trying to achieve is a completely custom email template without using the default wrapper template at all. Is there a way to override the master template (newsletter_subscription_template) that’s currently wrapping my custom HTML content?

i can sent yoy screenshot in another way but plz answer me fast to fix this

[eddyalborz]

i want to disable the newsletter_subscription_template

[Michael]

Hello Eddy,

try the following:

go to Subscription > Confirmation and switch to “Email” tab.
Select “Composer” from the dropdown.
Delete all blocks from the visual composer and add the “Html” block.
Paste your code there.
Test a subscription.

Michael

[eddyalborz]

ya i did but still when i restive email its still tacking from Messages template desgin

[Michael]

Hello Eddy,

no, that’s not possible. I’d really need to take a look at a screenshot of your settings, specifically the Confirmation > Email tab. You can use any image sharing tool to send me that.

Michael

[eddyalborz]

https://prnt.sc/wS9_bkV80gAq
here is the code i added

<p> </p>
<div style=”max-width: 600px;margin: 0 auto;background: #ffffff;padding: 30px;border-radius: 10px”>
<h2 style=”color: #4a5568;font-size: 24px;margin-bottom: 20px;text-align: center”>Please Confirm Your Subscription</h2>
<p style=”font-size: 16px;line-height: 1.5;margin-bottom: 25px;text-align: center”>To complete your subscription and start receiving our latest updates and content, please confirm your subscription by clicking the button below:</p>
<div style=”text-align: center;margin: 30px 0″>Confirm Subscription</div>
<p style=”color: #718096;font-size: 14px;text-align: center;margin-top: 30px”>If you didn\’t request this subscription, please ignore this email.</p>
</div>
<p><small> {blog_url}<br />{company_name}<br />{company_address} </small></p>

i clicked save and when i resived email its like
https://prnt.sc/SVpjChGAQNik

[Michael]

That looks correct, did you try a test send from there? Does that work?

[Michael]

Also, please try to deactivate “Customize” radio button when “Default” is selected instead of “Composer”. Remeber to save that, then switch back to “Composer” and save again.

[eddyalborz]

ya when i sent a test it works with my design

[eddyalborz]

i did deactivate Customize radio btn and went back but still,
Messages template:
https://prnt.sc/6At3JiQ4fwH-

[eddyalborz]

i have cloudflare and Wordfence plugin in my site it might be from it ? or no

[Michael]

Any customization should be made from the Subscription > Confirmation page, please click reset in this panel and save. I don’t think Cloudflare and Wordfence would interfere. Eddy, please reach me at michael@thenewsletterplugin.com

Michael

[eddyalborz]

ok i did sent msg in that email thx for trying to help me

[Author]

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