Home Forums Newsletter Plugin Support Antiflood Triggered and SPAM

Viewing 7 posts - 1 through 7 (of 7 total)
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  • #339286
    Mary Meredith
    Participant

    Hello,

    We are running TNP and have almost 18k subscribers for marketing. We have our DMARC current, Akismet installed, and a recaptcha on the sign up page. Hosting is from Siteground.

    This is the second time in less than two weeks where we have sent out newsletters to our confirmed subscribers and siteground has flagged as spam. Anyone else encounter this issue? Is it because they are sending too quickly or is there something else to check?

    Our log is showing 5 Antiflood Triggered fatal errors and 1 Akismet blocked.

    We do utilize images that have been uploaded to our wordpress site. Could that be causing the issue?

    #339320
    Michael
    Keymaster

    Hello,

    are you currently sending with Siteground itself?

    Michael

    #339353
    Mary Meredith
    Participant

    We are and have been for the past three years without issue until now.

    #339450
    Michael
    Keymaster

    Hello Mary,

    if the domain you’re sending from is onpointedigitalservices.com, it looks like there are some dmarc and spf related issues. Check here: https://mxtoolbox.com/emailhealth/onpointedigitalservices.com/

    Please contact Siteground support and tell them to check your configuration.

    Michael

    #339483
    Mary Meredith
    Participant

    It is not for that. It is for a website I manage vtbonds.com. Their a premium NLP user under their own account.

    our mxtoolbox for that comes back fine, until we go to send the emails. Siteground got back to us and is saying that we would have to throttle sending to 400 in an hour, which would equate to 45 hours to send one campaign to our subscribers.

    #339548
    Michael
    Keymaster

    Hello,

    what Siteground suggested you is correct, and I strongly suggest to sign up for dedicated SMTP service in order to gain speed and reliability.

    Michael

    #339704
    Mary Meredith
    Participant

    Thank you for the response! Appreciate the help.

Viewing 7 posts - 1 through 7 (of 7 total)
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