- This topic has 35 replies, 4 voices, and was last updated 2 weeks, 5 days ago by
.
-
Posts
-
I have this appearing when entering the plugin: The WordPress scheduler is not working properly: that affects the newsletter sending and other site tasks.
See possible solutionsI tried to resolve it as instructed as I have an important newsletter that has been sitting all day at 0 sent. Not sure what to do…Any help would be greatly appreciated!
Thanks!
Hi, on the Help/Scheduler page you should see the specific error: if the job is just late, you need an external trigger, as explained on this page:
The error message takes a while to disappear but you can see on the Help/Scheduler page the graph reporting a shorter interval between the scheduler activation (it should be less than 300 seconds).
If you have a cache system like CloudFlare wrongly configured (caching the calls to the wp-cron.php calls) you should ask the provider to fix it. If you share your site address I can try to check that problem.
If you have an error “job skipped”, this is a more serious issue and needs to be debugged.
Hi Stefano, yes as mentioned – I tried fixing it that way and can’t get it to work.
The site is sonoraindoorsoccer.com.Thank you!
Hi, you have Cloudflare as a cache, but it seems ok. Did you setup the scheduler external trigger using for example cron-jobs.org?
You should see on their console if the calls are going ok or not.
And what about the Help/Scheduler panel? Could you share a screenshot?It’s not skipped – it just shows ‘Sending’ still and it’s been about 24 hours – hasn’t sent 1. The recommended chron external plugin didn’t do anything.
I’d really like to get this newsletter sending if possible asap. All other newsletters have sent perfectly – never an issue – what happened suddenly??
Hi, the Help/Scheduler panel reports some information about the scheduler.
Do you have some sort of optimisation plugin that is not lading the Newsletter plugin on the frontend? On Help/System we try to detect a few of those plugins.It’s not something about the newsletter, is something about your system… new plugins? New configurations?
Apologies, I did switch hosting a couple weeks ago, though from what I can see, that shouldn’t be an issue? Not sure how to enter new hosting information if it is an issue.
A test email sent by the plugin did make it to me immediately so that seems to be working. Just not sending the newsletter all the sudden.
I’m with Bluehost – any suggestions on what to enter for the SMTP?? I’ve tried entering the info I found for them such as port 587 etc under the SMTP section of the plugin – but it still doesn’t work
My hosting updated the MX / DNS – the newsletter still doesn’t work. They said to contact the plugin support. Any more help I can get here? It still simply won’t send my newsletter.
Uhm, but are you sure that when you transferred the site, all DNS/Cloudflare configurations have been updated? When I try to subscribe, I get a timeout from cloudflare.
Do you have posts on your site? Where? Which is the last post you made (I want check I see it).Hi Stefano, no I didn’t do the transfer. How would I go about making all of these necessary DNS/Cloudfare configurations? Please let me know! (I haven’t done any posts – except a new image post in “News”)
Thank you!
If a technician made the transfer, I should assume it has been made correctly.
The last image you publiched is this one? https://sonoraindoorsoccer.com/wp-content/uploads/2025/12/Spring-League-Flyer.png
Could you share a screenshot of the list of your newsletters and the content of the page Help/Scheduler?Yes that’s the last published image.
Here is a screenshot showing the latest still not sending.
https://drive.google.com/file/d/1kwPZ5YCHlYVk5jj7SQxNBwOxrqMjfteq/view?usp=sharing
ok, but on top of that page, is there a message reporting the scheduler is not working?
And what about the Tools/Cron events page? (if you installed the wp crontrol plugin)Yes there is a message saying The WordPress scheduler is not working properly: that affects the newsletter sending and other site tasks. None of that helped. I’m trying to get this fixed with Bluehost but their SMTP instructions didn’t solve it either.
1. Please, install the WP Crontrol plugin.
2. Go to Tools/Cron Events
3. Share the screenshot, almost surely you have ALL jobs blockedIf that problem is not solved, ALL background activities of WP won’t work.
Possible solution: ask Bluehost to trigger the execution of wp-cron.php every five minutes. They know how to do that, anyway, here there is a reference from them.
They may refuse to set up that trigger. Let me know.
Thank you Stefano! Here is the link to the images:
https://drive.google.com/drive/folders/1Unf2Qc_VQ_i8Cf-WfmRfMs6f2OynXrs5?usp=drive_linkYes, it shows the newsletter is blocked at the top. I was on with customer support at Bluehost for over an hour yesterday trying to configure the SMTP among other things – still can’t get it to to work.
Hi Stefano, on with customer support at Bluehost right now and they believe the resolved it, though the newsletter is sending 1 email/newsletter it seems every 5-10 minutes or so. I asked them why it’s so slow, but could it be a setting in the plugin at this point? I have 160 to send and in the last 15mins it’s sent 3… Thank you!
The scheduler is working, but since you have that message on our admin pages, probably it is not running constantly.
1. The newsletters in sending status have they registered any progress now?
2. On our Help/Scheduler panel, which is the exact message about the scheduler you can see on the top-right box?You can set the speed you want, but it should be compatible with the max emails per hour allowed by bluehost.
Hello, I am having the same issue and am with Bluehost as well (have been for 2 years). Do you know what they did to resolve your issue?
Here is a screenshot of the cron jobs.
https://drive.google.com/file/d/1asHoInZ3VTFRGjftBJa2C3ce_A9IsQtn/view?usp=drive_linkHello Michael,
Because of referencing this post, after 45 days of working with Bluehost on this issue they finally looked at their end and quit blaming the plugin. The issue was resolved by disabling the Cloudflare CDN as it was blocking the cron job from processing correctly. Thank you for this forum and for your support!
- You must be logged in to reply to this topic.