Getting Started

“Sending time window” preventing newsletter from being sent

Home › Forums › Newsletter Plugin Support › “Sending time window” preventing newsletter from being sent

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • June 9, 2026 at 10:05 pm #357137
    Stéphane Debove
    Participant

    I usually send my newsletter by scheduling it at 9PM and it works perfectly.

    As I needed to send one over multiple days, I tried activating the “Sending time window” option in Settings > sending, to send it between 9 PM and 3AM.

    This prevented the newsletter to be sent at all. Newsletter got stuck with status “Sending” but no email was ever delivered.

    What could be the cause of that ?
    Thanks

    June 30, 2026 at 5:14 pm #357455
    Michael
    Keymaster

    Hello Stephane,
    sorry for the delay. I’ll check this with our devs and get back to you. We never saw this kind of behaviour so we’ll need to investigate a bit.

    Michael

    June 30, 2026 at 5:22 pm #357456
    Michael
    Keymaster

    Can you please send me a screenshot of your scheduling settings?

    Thanks

    July 2, 2026 at 6:09 pm #357501
    Stéphane Debove
    Participant

    Hi,
    I can’t seem to be able to add images to this thread? But in text version the settings would be (if you mean the settings in Settings > Sending):

    Max emails per hour
    50 (min. 12)

    Delay between emails
    0 milliseconds

    Sending time window
    Enabled
    from 21:00 to 07:00

    July 7, 2026 at 2:21 pm #357599
    Michael
    Keymaster

    Hello Stephanie,

    those settings seem ok, another couple of questions:

    1. Are the date/hour/timezone settings in your website right? You can check those from WordPress settings.
    2. When you hit send, is the sending counter progressing or does it stay stuck on 0/0 ?

    Michael

    July 7, 2026 at 2:54 pm #357602
    Stéphane Debove
    Participant

    Hi,
    1. yes they are correct
    2. counter stays at 0/0

    July 15, 2026 at 8:55 am #357719
    Michael
    Keymaster

    Hello Stephane,

    we’re still checking for potential issues in send time window feature, I’ll get back to you as soon as possible.

    Michael

    July 15, 2026 at 4:14 pm #357731
    Stefano
    Keymaster

    Hi,
    if your counter is 0/0 it means there are no targeted subscribers (and the newsletter should be set as sent almost immediately). The counter should be 0/nnn.

    Could you check the targeting criteria set on that newsletter?

    July 15, 2026 at 8:25 pm #357734
    Stéphane Debove
    Participant

    Hi,
    I said 0/0 because that’s what Michael wrote, but the counter is 0/nnn.

    July 15, 2026 at 8:51 pm #357735
    Stefano
    Keymaster

    Ok, since the time window is ok and you don’t have a message on the admin side about the scheduler not working, could you check on Help/Scheduler if something is reported?
    Then you should enable the debug logging, changing the logging level on Settings/Advanced to “debug”.

    If there is a newsletter in Sending status, a log file should be generated and readabel under Help/Logs, named “engine-xxx.txt”. There we can find information about the engine (if it’s running, possible blocks, and the like).

    Could you even check if you have an old extension/addon named “Newsletter Speedcontrol” installed? It’s improbable, but…

  • Author
    Posts
Viewing 10 posts - 1 through 10 (of 10 total)
  • You must be logged in to reply to this topic.