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This is strange. You can take a link giving you the error and at the end you can find something like nk=dd-tttttt.
dd is the subscriber id and ttttt the token. Check that token in the subscriber panel for the subscriber which such id. Does they match?
Stefano.
Hi, some themes includes an old version of tgmpa which has not protection when it is loaded more than one time. We are working to remove it from our plugin without loose the quick installation from the extension panel. I believe monday we can release the fix.
Stefano.
Hi, actually there is no much we can do in the plugin. It’s strange to not have that images loaded if you enabled the remote content. Any other information is given by apple mail over the image? The top logo is shown, is it an image?
If you right click over the image is there any option?
Stefano.
When you send a newsletter you should add the {profile_url} link so the user can edit his profile where the public lists are shown.
Stefano.
The only cookie used is “newsletter” which contains the user id, used to unlock the content if the content locking feature is used. Data in the cookie is not used to profile the user but is like a session cookied to recognize the user, like the login cookie of wordpress.
Stefano.
Probably the CSS of your theme has not good rules for buttons. If you share the link where the form can be seen I can check them.
Hi, it seems a problem with the tgm library we use. We check the problem tomorrow and release a patch. I’m able to dismiss it on my blog, can you contact me privately at stefano@thenewsletterplugin.com? We can try to debug the problem.
Thank you, Stefano.
Hi,
check the content of the confirmation emial in the subscription panel. Maybe there you find the old url. Check even the dedicated page url, always in the subscription panel.
You should even check the WP general setting to be compatible with your new domain.Stefano.
The form in the popup seems to work correctly but mu should set “target=”_top”” in the form tag. I was not able to find the form not working.
Stefano.
Hi the problem is that your site has a style rule with high priority that changes the behaviour of every labels inside the content… it’s not so easy to address without changing that special rule in your site style…
Stefano.
Uhm, it could be a bug. Maybe the date function is used instead of the date_i18n. I’ll check it.
Thank you, Stefano.
Hi, if you have a license, please open a ticket to the support reserved to premium users.
Anyway you can copy the generated form in other sites but remember to include the form validation javascript or to code a custom one.
About the form in emails, it’s not clear to me what you mean.Thank you, Stefano.
Hi,
if you enable the SMTP ONLY the emails sent by Newsletter will use that SMTP, otherwise Newsletter uses the mailing system of WordPress. But check on main setting to have deselected the “send email directly”, otherwise Newsletter uses an independent method always relying on the blog server.
Of course, if you have an SMTP plugin, setting Newsletter (as is out of the box) to send using WP, emails are sent by your SMTP plugin.
The only limitation is that Newsletter cannot send the textual part and will send newsletter only as HTML.
Stefano.
Hi, they are not important. Probably we wrongly logged them as ERROR instead of INFO (sometime programmer do that to be sure the log is written since the logger always writes ERROR log lines).
Thank you for your report, I’ll check the log statements in the code.
Stefano.
You can create different forms using the Newsletter shortcodes (see the documentation on this site) and, if needed, set on each form the destination list. About separated confirmation/welcome email, we’re working on that. Is not a super requested feature but it will be useful with the new autoresponder.
It could take a month to have that live.
Stefano.
The problem (I can’t check it since I’ve not your blog address) is probably the style of your theme. You can add specific styles in the cusotm styles field you can find in the Newsletter subscription panel (in the near future they’ll be moved in the main settings panel) to make the appearance of the widget different.
Of course a basic knowledge of the CSS is required. In the documentation there is specific page (https://www.thenewsletterplugin.com/documentation/subscription-forms-style) to understand how to address the form elements and change they appearance using the CSS.
Stefano.
Such kind of errors are usually due to a third party plugin injection some kind of code (or another tinymce version) in newsletter panels. Try to find out if the problem is there.
Stefano.
You should create your custom form with your own validation code, starting from the generated form. it’s not that complicated.
Stefano.
You can use the whatever “extension” of the domain name you prefer, why you think it could be mandatory to use .org?
Stefano.
You should run a query into the database: update wp_newsletter set status=’C’ where status=’S’. That query preserves the bounced addresses.
Stefano.
Hi, are you using the tag {blog_name}? Eventully just write the blog name without using the tag, it should work. Let me know (and I’ll check the code since the subject should not be html escaped).
Stefano.
No, it’s not possible. The newsletter is a full HTML page it would be complicated to make it render correctly inside a post.
Stefano.
If you’re not able to send a test newsletter but the diagnostic work, probably your provider has a spam filter. Try to create a blank newsletter with only text (no images and no links) and test it.
Stefano.
You should create a custom form and then recall it with [newsletter_form form="1"], for example.
Stefano.
Hi, I need to see the form online live to check which CSS must be modified. Have you a public page where I can see it with the layout you attached?
Thank you, Stefano.
Hi, I tested on out test env the blocks and they work. Have you any javascript error? Or server side error logged into your server logs?
Stefano.
You form uses an old action url, the new on is http://yourdomain.com?na=s.
Stefano.
We have not a specific integration with that plugin, but try to play with the wp integration settings, probably it works.
Stefano.
You can configure the lists in the lists configuration panel and the decide is they should show in the subscription form.
Stefano.
Hi, they bring to the newsletter dedicated page you setup in the subscription panel. Be sure that page contains only the [newsletter] shortcode.
Stefano.
Sometimes security plugins interfere with the preview, I don’t know why. Have you any of those plugins installed?
Stefano.
the problem is your form, you should change the action to http://demandcontrolschema.com/?na=s.
actually not because you can create many forms for many different lists, anyway we’re introducing that option with an error message.
stefano.
hi which translation tool are you using? if the widget configuration has not the fields for those labels, you should be able to change them in the form field configuraton panel.
stefano.
hi, other topics are due to third party plugin injecting wrong css in the Newsletter panel. In your case, which is the status of the newsletter you’re editing? If it is “new” almost surely there is a css rule hinding the button but to check that I need to access the panel. Or are you able to inspect the code with a browser debugger?
Stefano.
Use the custom css field on plugin configuration and add the rule
.tnp-field input[type=”submit”] {
color: #000;
}if just enetring an email one can enter that account, anyone can edit any other else account. a newsletter has not the login concept as a website, one can unsibscribe directly from the unsubscription link you send with newsletters (which is a personal unsubscription link).
Could you report here the link? It could be by mailgun I don’t know, but seeing the link I can unerstand if it is by Newsletterb or not.
Stefano.
The dark blue may hide an error in dark grey. Could you check?
You can check even the error log of the server, usually this is a problem in the database. Have you tried to deactivate and reacgtivate the plugin?
Eventually rename the wp_newsletter table and and upon reactivation it should create it again. The test the subscriber saving.
Stefano.
It seems a stats parameter is generating an error in your dashboard. If possible can you verify the error_log of youe server where the error should be logged?
Thank you, Stefano.
Hi, open the page you set a dedicated newsletter page and send me here the url.
Of course be sure the page is selected in the subscription configuration panel.Thank you, Stefano.
Hi, there is already a ticket in the support system about this topic, replies will follow the ticket.
Thank you, Stefano.
Hi, there is no support for translation plugins, but you can change every text inside the subscription configuration panel and the form fields panel.
Stefano.
Hi, a fix for that specific error is coming. Try to save the form fields panel, it could help. Anyway the fix will be published this week.
Stefano.
What do you mean with “another email client”? An email client is a software to read emails usually.
Stefano.
Hi probably you have a caching plugin or like removing the url parameters. Anyway without your blog address we cannot check it.
Stefano.
Try to disable the tracking. Can you also share here a generated link that is not working? Probably you have a plugin removing the parameter of the tracking system and creating that issue.
Stefano.
Hi, in our css the label should be almost black (color: #333;). Can you check if the label is inheriting a color from your theme?
Write me privately at stefano@thenewsletterplugin.com and give me an account to check that panel. Surely there is a third party style which is hiding the buttons.
Stefano.
You can add a filter in your theme to deactivate the css. Check the docs in this site on the form style panel. Thank you.
Nothing else should be done, where did you add that line? do not add it at the end of the file, better neat the hash defines.
Stefano.
Hi, the widget (new format) already has the labels over the fields… if you activate it on your site I can check why they do not appear.
Stefano.
You can try to copy the HTML generated by the composer and keep it in a file or create a theme (see the documentation on this site) to future newsletters.
You can always duplicate a sent newsletter to create a new one, anyway.Stefano.
For administration panel translation everyone can contribute on translate.wordpress.org. The public messages can be translated inside the subscription and form fields panels.
Stefano.
The registration on subscription takes place IF the user_register event (WP standard) is fired. If Woocommerce does not fire it, probably the subscription cannot be registered. Of course you should configure the wp integration to register every new user without rely on the opt in checkbox because I can image it is not there on Woocommerce registration form.
Anyway it sounds strange to me that Woocommerce isn’t firing that event.
Stefano.
Yes, we’re required to remove it to adhere to some WP best practices. We’re going to release a free extension to get them back as a separate plugin.
And, yes, the url will change.Stefano.
Where did you set the SMTP? If you set the SMTP in Newsletter and it is active, the SMTP is used, there is no need to actually validate it. Eventually set some wrong parameter in the SMTP setting and the emails should stop.
Postman is a plugin for wordpress, there is no need to use it, it’s just an alternative.
Stefano.
Hi, actually, reading the error, probably your form is sending under the key you set as containing an email an array of values. This is why the is_email() function is giving back that error.
Stefano.
Newsletter collects some stats about the frequency the scheduler is activated. Check on diagnostic panel the average time between call, it should be around 300 seconds. If much greater the plugin still work but it could not reach the optimum performances while delivering.
If you just setup the external trigger, wait at least one day since the stats updates slowly.
Stefano.
Hi, can you explain me better what is your need? The newsletter is actually a pure HTML (stored in the database).
Stefano.
Hi Greta, do a test from the diagnostic panel as see if you blog has problem with emails and if the diagnostic messages are delivered.
Which is your provider?Stefano.
Try to use an SMTP, you can try to use the SMTP for your regular email if your provider is managing even the emails for your domain. Or an external service, like mailjet, mailgun, …
Stefano.
ps: the spam is almost surely due to your webserver not trusted from email receivers (gmail, …)If you bought the extensions from this site you have a license key in your account page and you can copy it in that panel to benefit of the automatic updates.
Stefano.
Hi, Newsletter uses a semaphore that should avoid concurrent sending. Did you triggered manually the delivery engine few times in a row? I wonder if there is a bug in checking the semaphore with manual triggering.
Thank you for your help in debugging it!
Stefano.
Error number 500 is logged in the error log of the server. Can you ask the provider where you can get that log?
Stefano.
Subscribed user could see the locked content if they have not a cookie, like when they login. They should start from a link in a newsletter, a link generated by {unclock_url}. Send them a newsletter announcing your new content reserved to them.
Stefano.
Already contacted wordfence, this is a false positive since the ace library is ok and they’re aware of it.
Stefano.
Which messages? The confirmation and welcome messages use a tewmplate you can edit in the message template panel.
Stefano.
Hi, those kind of error are logged by the server in a special log file, named error.log. Ask the provider this file and check if your php version (on newsletter diagnostic panel) is 5.3 or greater.
Stefano.
Il problema lo sta creando il plugin wp-minify, non vedo riferimenti a Newsletter negli errori della pagina. In ogni caso basta disabilitare i vari plugin finché il problema non scompare per capire quale causa il problema. Newsletter non dovrebbe interferire in alcun modo con la resa grafica di un blog.
Possibilmente disabilitare e ripulire ogni plugin di cache o di ottimizzazione javascript, css, html.
Stefano.
Hi checking the code there should be no more references generated by Newsletter to that file. Are you sure it has not been added to your theme?
Stefano.
Uhm, the gray.css should not referenced, thank you for your report. Probably the option is still effective and should be corrected.
Stefano.
The problem is not in the plugin, but you almost surely have another plugin that makes relative the media URLs. In this case you need to correct the URLs by hand.
Stefano.
Hi, do a test from the diagnostic panel. If you get back a success but no email is actually delivered, your provider is applying some kind of filter and you should open a ticket with them.
Stefano.
Ciao, hai verificato se i contatti che stai importando e che falliscono non siano già presenti? PErché non c’è motivo per cui alcuni elementi non te li carichi senza darti errori specifici.
You have something that intercept the submit of the form making it a get without the email field. Check the javascript.
Stefano.
Hi check if in your database (new) there are the tables named wp_newsletter*. If not the backup was incomplete.
Stefano.
If you use an external delivery system integrated with our extensions the bounce management is automatic. Otherwise you should “import” a list of bounced emails so they will be marked as bounced and not contacted anymore.
Stefano.
Probably yes. Clearly your webserver does not support a so massive import of users and blocks for whatever reason.
Stefano.
Hi did you make a test from the diagnostic panel? Does it report “success”? If so and the emails are not delivered it means Newsletter pass over the email toy your server and it does not deliver them.
Let me know, Stefano.
The welcome email is included in Newsletter standard configuration, the followup extension lets to create a serie of 20 email to be sent at regular intervals.
Stefano.
The do folder was removed. The plugin should not generate links to the folder anymore (actually since long time), why you still have confirmation email with those link? The correct subscription link is now http://www.yourcomain.com/?na=s and the confirmation http://www.yourcomain.com/?na=c plus the user key.
Stefano.
Bounce detection requires a delivery error message analyzer. If you use external SMTP service which give you that feature (sendgrid, mailjet, …) Newsletter integrations with those system are able to get back the bounces. Otherwise you can try to use the Bounce plugin from the WP directory.
Stefano.
Do a delivery in the diagnostic panel and check for reported messages. If the diagnostic reports “success” open a ticket to your provider since there is in place some kind of block.
Stefano.
Long delays are always due to your mail service (the one the provider supply in to your web space) since the plugin sends the emails immediately. Try to open a ticket with your provider.
And do few tests from the diagnostic panel of Newsletter. And ask the provider how many email you can send per hour.Bye, Stefano.
Hi, the ticket system is working, I’ll check you account and your tickets may be there were not notified problems.
Stefano.
You should let the blog to contact http://www.thenewsletterplugin.com in port 80 to check for updates. No other activation process is required.
Stefano.
