Home Forums Newsletter Plugin Support uncorrect token and non progress

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  • #29435
    gianfranco
    Participant

    hi stefano,
    our users are receiving nl with an uncorrect token, always the same for all users, so if you try to update or delete your profile you cannot do that, just go to edit that uncorrect token.
    how come?
    tnx

    #29451
    Stefano
    Keymaster

    This is strange. You can take a link giving you the error and at the end you can find something like nk=dd-tttttt.

    dd is the subscriber id and ttttt the token. Check that token in the subscriber panel for the subscriber which such id. Does they match?

    Stefano.

    #29468
    gianfranco
    Participant

    Yes they do, and they belong to another subscriber, always the same for all users.
    One more strangeness is that there is no progress in newsletters panel, email status is on “new” and messages sent is on “0 of” despite all users have received the newsletter.

    #29503
    gianfranco
    Participant

    I’m so sorry Stefano, my website was hacked.. all is ok about your plugin! Thanks a lot!

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