[Michael]

Hello James,

I’ve passed this to our developers, we’ll look into this as soon as possible. Thanks for you feedback.

Michael

[Michael]

Hello,

I correctly see the check mark in your website. Do you still experience this issue?

Michael

[Michael]

Hello,

if not Smtp connection info are set in WordPress, then you’re using php mailer. So yes, it’s always better to use a Smtp plugin with the login info that your hosting provider provides.

Michael

[Michael]

Hello Marc, and thanks for using our plugin.

I’m not sure what you mean when you say that the ticket system is abandoned, do you refer to our premium support? If you are a customer I’ll encourage you to use that, I assure it’s the fastest support channel we have.

Automated newsletter template can be created visually by going to Automated > Template, there you can bring in your custom coded block in the composer. If you want to add custom styles to the whole template you should create a custom html template from scratch. At the moment it’s not possible to switch from a composer created template to raw html (but we’ll re-introduce this option very soon).

Michael

[Michael]

Also, please check your form because the field email is outside the form tag.

[Michael]

Hello,

we are aware of this issue but unfortunately there is little we can do about. It’s caused by some aggressive spam filters. I’d suggest to turn on 2-step unsubscription.

Michael

[Michael]

Ok, and did you explicitly flagged users as confirmed (status C) on your source?

Michael

[Michael]

Hello,

yes, I performed some tests and the subscription is correctly working if you go to https://karnavaldergi.com/newsletter/. That means there is something not correctly set up in your footer, we can assure our forms to work on standard WordPress sections only. I would try to rebuild your footer using WordPress standard widgets areas.

Michael

[Michael]

Hello, and thanks for using our plugin. You can set up the confirmation message by going to Subscription > Settings and Messages > Activation.

Michael

[Michael]

Hello, and thanks for using our plugin.

Did you follow the guide here to set up the Zapier integration? (sorry, I have to ask).

[Michael]

Hello,

last activity data can only be extracted from database, but as I told you, we are considering adding this option in one of the next Newsletter updates, based on your feedback.

Michael

[Michael]

Hello Holger, while technically possible, legally it’s not. This would be considered spam (individuals must subscribe first-hand) and would greatly decrease your spam ratings. I would not suggest going this way.

Michael

[Michael]

Hello,

IP adddress is included only if present, for various reasons it’s not possible to automatically collect that info for every subscriber. Subscription date should be visible in the exported csv.
Last activity is not, however it may be possible to extract that data from the database. I need to check with our developers on this last point. I’ll be back as soon as possible. thank you.

Michael

[Michael]

Hello,

you can export subscribers with various data directly from our Export module inside Newsletter, date of subscription is included. I’m not sure about data of last activity, it could be possible to extract that info from a database dump, but I need to check with our developers. I’ll get back to you asap.

Michael

[Michael]

Salve, e grazie per utilizzare il nostro plugin!

Purtroppo no, non sono previsti versioni o periodi di prova, ma può acquistare una delle nostre licenze premium e, nel caso non siate soddisfatti, chiedere il rimborso totale entro i successivi 30 giorni.

Grazie,
Michael

[Michael]

Hello Mark,

of course if you add your own custom html block you would have full control over the content display rules. We’re actually redesigning some of our composer blocks in order to add more options, we totally get that sometimes it could be a little bit rudimentary.

Michael

[Michael]

Hello Mark,

my bad, I forgot to point out that the column block is available with the Extended Composer Blocks addon. You need to activate it from Newsletter > Addons Manager.

Michael

[Michael]

Hello @nonstop, and thanks for using our plugin and for wanting to give our premium version a try!

1. Yes of course, bounced addresses are always visible on subscribers list (which you can filter and export).

2. Yes, you can set up a dedicated mailbox (which is highly suggested) and set that as return path.

If you any other questions, feel free to ask, I’m here to help.

Thanks,
Michael

[Michael]

Hello,

you don’t really need documentation, there is a column named block among available blocks in our composer, just drag it in the newsletter and you’re good to go. I also get that text wrapped images are a common way of styling paragraphs, but the fact is, in email design it will lead to display issues which cannot be easily debugged.

Michael

[Michael]

Hello Mark, and thanks for using our plugin.

We do have a columns block which allows you to pick a photo and a caption with a link for each column. Text wrapped around images would lead to a lot of display issues in many email clients, so it’s an option we decided not to include in our composer.

Thanks
Michael

[Michael]

Hello,

no, it’s not a newer feature however it should solve your issue. It is most likely caused by automatic antispam measuers that some clients put in place. Let me know if that works for you!

Have a nice day,
Michael

[Michael]

Hello Francesco,

we’ll fix this in next Newsletter update. Those are just warnings, I’d suggest to deactivate warnings display in your environment.

Thanks,
Michael

[Michael]

Hello Francesco,

thanks, we’re already checking this. I’ll keep you updated.

Michael

[Michael]

Hello,

the form code seems ok, but it really depends on how you integrated your html template with the WordPress installation itself. It’s really hard to debug without a direct access. Generally we don’t provide support for custom installations, however, if you want to create a test access to your wordpress website, I can take a look. You can email the credentials to michael@thenewsletterplugin.com.

[Michael]

Hello, do you have a link to a live test page of your website with the shortcode in it?

[Michael]

Hello @elucynovich, and thanks for using our plugin.

Unfortunately email design still comes with some limitations, and there is no way that those dynamic content such as image maps will ever work in an email when opened by your subscribers. I’d suggest creating a static image with an hyperlink to a web version of your map. This way you’ll be sure that everyone will correctly see it.

Thanks
Michael

[Michael]

Hello Holger,

copying parts of web pages inside an email will almost inviariably cause display issues and other glitches. However, given its structure based on tables, which is very similar to email design structure, that page may result in something acceptable. You can try the following:
– copy the exact same piece of html you tried to paste into our composer, go to pastebin.com, paste it there and share that with me
– send a test copy of the faulty newsletter to michael[at]thenewsletterplugin.com so I can have a closer look at it.

Thanks,
Michael

[Michael]

Another idea that crossed my mind: try to activate 2-step unsubscription and see if that solves the issue. Also, just to be sure, if you have them can you paste here some of the ips from where the unsubscription came from? They could be as well automatic unsubscription performed by some antispam tools.

[Michael]

Hello, and thanks for using our plugin.

Let me ask the most obvious question first: is your customer the only individual with access to that mailbox?

Michael

[Michael]

Hello Holger,

thanks for using our plugin. Let me say that what you’re trying to accomplish here is extremely difficult, from an email design perspective. I guess you’re copying the full html structure of that page, which is based on regular tables. It’s probably using some markup not recognized from email readers / editors. Can you please try to add here (you can use pastebin or similar services) the same code you’re pasting into the newsletter?

[Michael]

Hello @JSP,

since you’ve recently bought a paid license, remember you can now open premium support tickets. About your enquiry: no, you cannot import existing subscribers from CF7 to Newsletter. You can perform a once and for all import with Wp All Import or similar plugins and then use our official CF7 integration from that moment on (or just Newsletter, based on your needs).

[Michael]

Hello, activation emails should be sent upon user subscription only and in no other cases. Can you explain me what are you trying to accomplish in detail and when exactly those unwanted activation emails are triggered?

[Michael]

Sem problemas! 

Thanks, 
Michael

[Michael]

Hello, 

give textcleaner a try, and then let me know your tests results. 

Thanks, 
Michael

[Michael]

Hello,

what content are you trying to copy and where are you trying to paste it? Anyway, you should try to copy without formatting while in Word (the exact function depends on which Word version you are using). You can also try this online tool: https://textcleaner.net/

Michael

[Michael]

Hello @JSP,

can you please go to Help > Delivery inside Newsletter and tell me wha you see on “How are messages delivered by Newsletter to your subscribers?” section? A screenshot of the whole page would be helpful too.

Thanks,
Michael

[Michael]

Hello,

are you using an Smtp plugin / external service to send your emails? This could be caused by a number of reasons, so the more specific on your sending setup you can be, the better.

Thanks,
Michael

[Michael]

Hello, you can try with our shortcode [newsletter_form], read here for more info.

[Michael]

Hello @selehattininn,
I didn’t fully understand what you’re trying to do, could you please be more specific?
Thanks
Michael

[Michael]

Hello @jose.flipe,

just go to Settings > General Settings > Setup Wizard and the step by step installation should start again.

Let me know if you need anything else,
Michael

[Michael]

`Hello Domenico,

I can confirm we never ran lifetime subscription offers on our own website. All our licenses last one year from the moment of purchase and include access to updates and premium support. A renewal notification is sent shortly before subcription expiry date.

Best regards,

Michael
The Newsletter Plugin

[Michael]

Hello,

thanks for your enquiry. First of all, can you tell me which issues are you experiencing during ticket creation?

About yuor questions: yes, you’d need to export your lists as csv, then you can easily import them in our plugin through the Advanced Import addon. If you had signup pages created with Tribulant’s plugin, you’d need to deactivate them and replace them with Newsletter’s own sign up forms.

[Michael]

Hello,

did you follow our guide on how to implement custom themes? You can find it here. In particular, be sure to have put your custom themes in the right folder, otherwise they could have been overwritten by the update.

Michael
The Newsletter Plugin

[Michael]

Hello, you can contact me at michael@thenewsletterplugin.com. I’ll gladly help you.

[Michael]

Hello @birkmanit,

in order to be able to help you, we’d need some more info. What is your status panel reporting? Any Ko’s?

Michael

[Michael]

Hello @moscato,

actually in the same blogpost it’s clearly stated we fully addressed the vulnerabilities 🙂

[Michael]

Unfortunately there is no option to remove it and we don’t plan to introduce it either. A skilled developer could easily help you with this.

[Michael]

Hello @edupin,

test emails are used for..well, test purposes. We added [test] tag to help Newsletter’s users to differentiate them from regulars newsletters.

[Michael]

Hello Humberto,

Michael from the Newsletter Plugin here.
I’m not sure what you are asking about your username issues: could you please clarify?

Also, if you are asking about our templates, in the premium versione they are the same as in the free version, using the Composer.

Best regards,
Michael

[Michael]

Hello,

feel free to buy the blogger plan and test out all our addons, then you can decide whether to ask for a refund (we offer a 30 days money back warranty) or upgrade to Agency paying only the difference.

Michael

[Michael]

Hello Claus,
thank you for your feedback. We did some tests with the Gutenberg plugin and we didn’t find any serious conflict happening. Can you please specify which module of our composer isn’t working properly while Gutenberg is active?

Thank you!
Michael
The Newsletter Plugin

[Michael]

Hello Johann,

I replied to your mail on the 25th of February but apparently you never get it. I then replied back to your last mail on 11st of March, still no luck I suppose. I don’t know what went wrong but let me apologize for this. Anyway, your license is active from the 25th of February, as you may check in your account page on our website.

If it’s ok, please reply to this post to confirm your account is active.

Michael
The Newsletter Plugin

[Michael]

Hello,

can you please send the email address you registered with to this address: michael@thenewsletterplugin.com so we can check?

Thanks,
Michael

[Michael]

Hello pikks,

Leads extensions was meant to fully replace the old Popup extension, as its design was outdated and its features too. Please use Leads extension from now on, we will update it with new features in the near future.

Thanks,
Michael

[Michael]

Salve, ci puoi dire l’indirizzo del tuo sito?

Michael

[Author]

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