[Michael]

Thanks Geoffrey, I do confirm it wasn’t one of your plugins’ fault. Can you please run a test send briefly disabling wp smtp and see if the error persists? 

Thanks
M

[Michael]

Hello,

yes I took a look at your emails, sorry for this delay. I’d need another thing, cause one of our developers have already seen this behaviour and it was caused by a conflict with another plugin. Could you please let us have a list of your currently active plugins?

Thanks,
Michael

[Michael]

Hello,

that seems correct, I don’t know why it shouldn’t work in your case. However, unfortunately we do not provide support on custom code, sorry.

Regards,
Michael

[Michael]

Hello,

without an external action, our plugin cannot change subscribers status. If that’s happened by mistake, unfortunately there is no way to revert things, apart from doing it manually or in bulk.

Regards,
Michael

[Michael]

Hello,

when you created the newsletter with the last posts block, inside the settings panel of that block there is an option to do that. You can set Automated not to run when no new posts are found, or to send a custom message.

Regards,
Michael

[Michael]

Hello,

are you sure you don’t have a filter active on the subscribers list page?

Regards,
Michael

[Michael]

Hello Sheila,

we do not have a discount program for charities, however most of the features of our plugin are availble for free. Were you interested in any feature in particular?

Regards,
Michael

[Michael]

Hello and thanks for using our plugin.

Yes of course, you can add the only version link using the {email_url} tag, which you can insert anywhere in the newsletter.

Regards,
Michael

[Michael]

Hello Dana,

yes of course, you can do that. Please read this documentation article on custom forms, you’ll find all the needed indications: https://www.thenewsletterplugin.com/documentation/subscription/newsletter-forms/

Regards,
Michael

[Michael]

Hello,

before we deployed our own visual composer to edit newsletters and made it default, we used TinyMCE editor to build them. So currently new newsletters are always created with the new composer. Likewise, if you previously created a newsletter with TinyMCE editor, it will open that as default editor.

Regard,
Michael

[Michael]

Hello,

this is kinda weird. As you said, usually Apple Mail has issues displaying images, because of their proxies, but showing no content at all may indicate other issues. I’d ask you two things:
– go to Newsletter > Help > Delivery and perform a test from there. See if you display that message from the same Apple Mail client.
– Send a test newsletter from the composer panel to michael@thenewsletterplugin.com (me).

Thanks,
Michael

[Michael]

Hello,

unfortunately I didn’t get your email. Could you please try again?

Thanks,
Michael

[Michael]

Hello Patricia,

no, there is no pre-condition to install the Addons Manager, it’s just a regular plugin. Could you please try again after deleting the plugin folder via ftp?

Michael

[Michael]

Hello Geoffrey, and thanks for using our plugin. This is rather weird, I’d need to take a look at one of these newsletter, could you please send a test one to michael@thenewsletterplugin.com?

Thanks,
Michael

[Michael]

Hello Farant,

disabling Gravatar from your WordPress settings only disables it in WordPress core. Any plugin or theme can override that setting for its particular purposes, just like Newsletter does. At the moment, there is no option to disable Gravatar retrieval in subscriber statistics.

Thanks,
Michael

[Michael]

Salve Federico,

avrei bisogno di un accesso diretto al sito per provare a debuggare questo problema. Puoi creare un utente temporaneo utilizzando la stessa mail di cui sopra.

Grazie,
Michael

[Michael]

Hello Maja,

unfortunately at the moment there is no such option, not even in the premium version of Newsletter. Custom fields are collected for internal use only. However, I’ve passed this to our developers which will consider adding this in one of the future Newsletter updates.

Thanks,
Michael

[Michael]

Hello,

glad you found out this solution, which is correct.

Thanks,
Michael

[Michael]

Hello,

unfortunately at the moment this is not possible through the Leads dashboard, however it should be doable with a little bit of custom code.

Thanks,
Michael

[Michael]

Hello,

as Graham correctly pointed out, there isn’t a tag at the moment which displays the registration date. I’ve passed this to our developers and we will consider adding this in a future update.

Thanks for your precious feeback,
Michael

[Michael]

Hello Claus,

username and password in Smtp are encoded and sent to the Smtp provider only.

Thanks,
Michael

[Michael]

Hello,

at the moment we don’t have such an option. I’ve added this to our feature request list, which will be evaluated by our developers.

Thanks for your feedback!

Michael

[Michael]

Hello Sheila,

just to be sure: are you referring to the newsletter buttons or to the forms buttons?

Thanks,
Michael

[Michael]

Salve Federico,

purtroppo non mi è arrivato nulla. Puoi rimandare le mail, per cortesia?

Grazie,
Michael

[Michael]

Hello,

it looks like your license expired. You can renew anytime by going to https://www.thenewsletterplugin.com/premium.

Thanks,
Michael

[Michael]

Hello and thanks for using our plugin.

If you’re a customer, I’d ask you the favour of using our premium ticketing platfom which you can access here: https://www.thenewsletterplugin.com/account/tickets.

Thanks,
Michael

[Michael]

Hello Patricia and thanks for using our plugin.

Just a quick question: is the addon manager correctly installed and activated on your blog now?

Thanks,
Michael

[Michael]

Hello Barbara,

the reason behind this is aggressive automatic spam filters set in place by various providers, lately. Two step unsubscription should work in most cases, but we are aware of this issue. If you’re willing to help us, it would be of great help if you could collect the IP of some of these users, and sent them to us at michael@thenewsletterplugin.com

Thanks,
Michael

[Michael]

Hello and thanks for using our plugin,

yes of course, you can set that by going to Settings > General > Advanced.

Thanks,
Michael

[Michael]

Hello and thanks for using our plugin,

did you read carefully our documentation article here: https://www.thenewsletterplugin.com/documentation/subscription/antiflood/ ?

Thanks,
Michael

[Michael]

Hello Claus,

unfortunately it’s not possible, but if you write “Hello” and then the name tag, if the name tag is not present it will just display Hello, which is, if I understood correctly, what you’re trying to do. Correct me if I’m wrong!

Thanks,
Michael

[Michael]

Hello,

considering that support is available from Monday to Friday and that you published your first post on Thursday at 11pm, we answered your post 28 hours later. In what world do you call that an unreasonable amount of time? We’re a small team and we do our best to help and listen everyone, and believe me or nor, paying customers are only a small fraction of our support requests. I’m happy to hear that Mailster answered you in such a small amount of time, we do that too – on mondays.

Take care,
Michael

[Michael]

Hello, and thanks for using our plugin.

I can assure you that Newsletter isn’t automatically unsubscribing anyone, unfortunately this is caused by automatic spam filters active on your recipients’ mailboxes. To prevent this, please activate 2-step unsubscription as described here: https://www.thenewsletterplugin.com/documentation/subscribers-and-management/cancellation/#Two-Clicks-Unsubscribe.

Thanks,
MIchael

[Michael]

Hello and thanks for using our plugin.

We do care about all our customers, don’t you worry. Response times may vary based on how busy we are but we do our best to answer everybody in a reasonable amount of time. We do apologize if this didn’t happen in your case.

About your issue: do you have a live subscription form I can take a look at?

Thanks,
Michael

[Michael]

Hello,

this is weird, actually. I can see you have the Addon Manager installed and active, could you please go in its panel and send me a screenshot of what you see there?

Thanks,
Michael

[Michael]

Hello Claus,

do you have a live example of the buttons design you’d like to get?

Thanks,
Michael

[Michael]

Hello and thanks for using our plugin!

You’re right, there is no option to change those aspects right in the composer, so your only chances are to build a custom template from scratch or, to switch your “final” newsletter to the html version and add some css rules. With the latter option, you will not be able to switch back to the visual composer, though.

Michael

[Michael]

Hello Ignacio,

yes, our premium Automated addon does exactly what you asked.

Michael

[Michael]

Hello Ignacio,

I understand. Unfortunately we don’t fully support multilanguages environments. I’d suggest you to do the following: create different newsletter templates, one for each language you need. The only block you’d need to recreate manually is the legal block. Then, you can use those two templates to target english speaking and spanish speaking subscribers (if they belong to different lists). At the moment, targeting can NOT be saved in a template, so you should select it manually every time.

Thanks,
Michael

[Michael]

Hello,

glad to have pointed you in the right direction : )

Have a nice day,
Michael

[Michael]

Hello,

I think it’s a browser related issue. I can see the input from Chrome, Firefox and Safari, on macOS, both desktop and mobile. Can you tell me which browser/OS are you using when experiencing this issue?

Michael

[Michael]

Hello, and sorry for the late reply.

I see that your wp registration form is customized, may I ask which plugin are you currently using? Normally Wp registration form doesn’t collect name, only username, but since you have both I’d need to take a look at it to see why our plugin is picking the wrong one.

Michael

[Michael]

Hello,

a screenshot wouldn’t be much useful in this case. Isn’t the form live on your website right now?

Michael

[Michael]

Hello Ignacio,

which localizatin plugin are you currently using?

Thanks,
Michael

[Michael]

Hello Peter,

to edit those service messages, you need to go to Settings > Message Templates

Thanks,
Michael

[Michael]

Hello Peter,

this issue is not related to The Newsletter Plugin, but it affects a lot of mail marketing systems and it’s caused by the new rules set earlier this year by Google and Yahoo in order to prevent spam. We can mitigate this somehow, with “tricks” such as the 2-step unsubscription process, but we cannot guarantee it works 100% of the times.

Thanks,
Michael

[Michael]

Hello,

unfortunately we do not offer support for custom code. Anyway, in your case I’d take a look at this hook: https://www.thenewsletterplugin.com/documentation/developers/dev-newsletter-hooks/#filter-newsletter-user-subscribe

Thanks,
Michael

[Michael]

Hello Peter,

you can find the 2-step unsubscribe settings by going to Subscription > Unsubscription.

Thanks,
Michael

[Michael]

Hello,

do you have a live example of this form?

Thanks,
Michael

[Michael]

Hello Ignacio,

we don’t have a program for non profit organizations, however, if you create a template on the Composer with a latest posts block set to retrieve the last published posts, you’ll end up with a ready to send template which you can send manually whenever you’d like to.

Thanks,
Michael

[Michael]

Hello Ignacio,

yes of course you can, just go to Subscription > Settings and messages > Advanced and set Notifications to “yes”.

Michael

[Michael]

Hello,

when you say “it is not applied”, do you say that because users keep getting unsubscribed? If that so, we are aware of this issue and we’re working on a solution. If you’re willing to help us, it would be of great help if you could collect the IP of some of these users, and sent them to us at michael@thenewsletterplugin.com

Michael

[Michael]

Hello Peter,

were the mail templates custom made? If so, you should update your logo manually. Also, if you want to create a reusable signature, I’d suggest to create a new composer template so you can always start from there when creating a new newsletter.

Let me know if this helps you,
Michael

[Michael]

Hello Ignacio,

that’s exactly what our premium Automated addon does. Take a look here: https://www.thenewsletterplugin.com/automated

Thanks,
Michael

[Michael]

Salve Federico,

puoi inviare a michael@thenewsletterplugin.com

Grazie,
Michael

[Michael]

Hello,

do you have a live example of this form?

Thanks,
Michael

[Michael]

Hello, and thanks for using our plugin.

Unfortunately automatic unsubscriptions are rapidly becoming an issue for some users. We’ve added a 2-step unsubscription process that you can activate in our general settings panel that should mitigate this problem (casued by automatic spam filters that some of your recipients have in place) but some unsubscriptions may still occur.

If you’re willing to help us retrieve some useful data on this matter, please let us have some of the IP’s of the unsubscribed users so we can build a sort of database of where these come from. You can mail them at michael@thenewsletterplugin.com

Thanks,
Michael

[Michael]

Hello James, and thanks for using our plugin.

Fonts in email design are a little bit different from web design (eg. your own blog pages) and not all fonts are to be considered safe for use. That’s why we’ve included only fonts that 100% of the clients will render properly. However, as Google Fonts are getting more and more widely supported, we’re currently testing them in our Composer and we’ll be adding them in the near future.

Thanks,
Michael

[Michael]

Hello,

I noticed you were also mentioning our import addon, that is free and bundled with the free version of our plugin.

Thanks,
Michael

[Michael]

Hello Peter,

and thanks for using our plugin. Logo and company info can be set in Newsletter’s main settings and then recalled by the Header block in the Composer.

Michael

[Michael]

Hello Jonas,
you’re most welcome. Happy to see your issue solved!

Thanks,
Michael

[Michael]

Hello, and thanks for wanting to give our plugin a shot.
We’re sorry if the website design didn’t work well for you, let me clarify some things:

– Gravity forms integration is a paid addon, which you can get by subscribing to one of our premium licenses. That’s why you were sent to the pricing page.
_ The core plugin is and will always be free, you can download and install it directly from your WordPress run website or by manual installation from the WordPress.org plugin repository.
– We do not offer demo versions of our premium addons. However we have a 30-days no-questions-asked refund policy, so you can get your money back should you find our plugin not fitting your needs.

Thanks,
Michael

[Michael]

Hello Jonas,

I took a look at your screenshot and from the delay charts I can see there are delay spikes of more than 7000s. This is a clear symptom that the cron job isn’t set up properly. Please, try to switch to our own cron service at the link I sent you on the my first reply (see in particular “Activate our cron service”) and see if that solves your issues.

Michael

[Michael]

Hello James, and thanks for using our plugin. We’ll take your feedback into consideration and we’ll try our best to make it clearer.

Thanks,
Michael

[Michael]

Hello Jonas,

can you please send me a full screenshot of the Scheduler page so I can check a couple of things? If you’re not able to send it here, you can email it at michael@thenewsletterplugin.com

Thanks,
Michael

[Michael]

Hello,

I am sorry but I didn’t fully understand what you’re trying to achieve here. You said you have Wp User addon active, and a private area that only registered users can access, with a custom coded form. So at that point, registered users aren’t subscribers yet? Can you please elaborate further?

Thanks,
Michael

[Michael]

Hello Jonas,

if you correctly set up a cron job with your provider then yes, you can safely ignore that message.

Thanks,
Michael

[Michael]

Hello,

there is absolutely no problem, I’m happy it works for you now!

Have a nice day,
Michael

[Michael]

Hello,

since this behaviour is caused by Elementor and not our plugin, I’d suggest to follow this guide: https://elementor.com/help/how-to-add-custom-css/. Let me know if you need further assistance.

Thanks,
Michael

[Michael]

Hello,

you should use the Custom Post Type block in our composer. See if your registered custom post type is available in the filters there.

Michael

[Michael]

Hello and thanks for using our plugin.

You should try to add this css rule in the style.css of your theme:

.elementor-kit-1768 a {
color: #fff;
}

Let me know if that works.

Michael

[Michael]

Hello, I took a look at rosenstiehl.net/newsletter and it looks like the subscription form is correctly working there. Can you confirm this?

Michael

[Michael]

Hello, and thanks for using our plugin.

Can you please describe more in detail what exactly doesn’t work with the subscription form? Do you have a live example of the form?

Thanks,
Michael

[Michael]

Salve Federico, 

puoi inviarmi qualche screenshot a michael@thenewsletterplugin.com?

[Michael]

Salve Federico,

avrei bisogno di qualche indicazione più precisa sul problema che stai riscontrando. Che tipo di errore compare?

Michael

[Michael]

Hello Jonas,

Wp Control actually does nothing to your cron system, apart from displaying the current active crons and other info. You should set up an external cron service, I encourage you to read this article, it should clarify many things on how cron works.

https://www.thenewsletterplugin.com/documentation/troubleshooting/newsletter-delivery-engine/

[Michael]

Oh I see Mike, yes, in that case there is no test option, except for using test subscribers. Adding the same option as there is in regular newsletters shouldn’t be a big deal, I’ll pass this to our developers.

Thanks for your feedback,
Michael

[Michael]

Hello,

there is a testing button just above the composer main area (paperplane icon) where you can input whatever email address you need to and a test newlsetter will be sent to that address. Is this enough or did I misunderstand what you’d like to have?

Thanks,
Michael

[Michael]

Hello,

aren’t you able to switch from private to public after clicking save?

Thanks,
Michael

[Michael]

Hello Andreas,

yes you’re right, duplicating newsletter isn’t a viable way of accomplishing what you need. I just suggested it as a temporary workaround. We’re currently considering to add hourly dispatch times to Automated, I’ll keep you posted.

Thanks
Michael

[Michael]

Hello,

did you replace N with the actual profile number ? See here for an example: https://www.thenewsletterplugin.com/documentation/newsletters/newsletter-tags/#general-tags

Michael

[Michael]

Hello Knud,

you can retrieve available statistics by opening the newsletters tab and clicking the Statistics button. Reports and Retargeting addon is part of our premium collection.

[Michael]

It would be nice, yes, but in email design there are still some limitations in fonts usage. It’s kinda different from regular web design.

Michael

[Michael]

Hello,

are you using a Mac?

If so, it happens from time to time that archive files get downloaded in a incompatible format. Please try to upload directly the plugin folder (uncompressed) via ftp tp wp-content/plugins. Then, activate plugin from the WordPress backend.

Michael

[Michael]

Hello,

you can easily create a dedicated page on your WordPress website with a special form assigned to a particular list, for example, and then simply link that page anywhere in your newsletter.

Michael

[Michael]

Hello, and thanks for using our plugin.

Yes you’re right, we did some changes to the menu since when the video tutorials were published. We’ll have to update them somehow. The List Building menu is now the “Subscription” menu. Let me know if you need any further indications.

Thanks,
Michael

[Michael]

Hello Knud,

basic reports are available with the free plugin indeed.

Michael

[Michael]

Hello Marc,

yes you’re right, the composer in Automated is missing the custom test button, we will fix this. In the meantime, you can set your desired test address as a new subscriber and flag it as “Test Subscriber”. In this way, by testing an email inside Automated, you’ll get the test on as many inboxes as you want.

Thanks,
Michael

[Michael]

Hello,

yes it is!

Michael

[Michael]

Hello, and thanks for using our plugin.

Unfortunately no, it’s not possible to use an external composer for our newsletters. Email design is very different from web design and it has its limits, hence the limitations of our own composer. However, we’re working hard to add more and more options as soon as they become compatible with most email clients out there.

Thanks
Michael

[Michael]

Hello Daniela,

I’m not sure I understood correctly what you mean when you say “include a link in their email program”: do you mean a link to the signup form in the signature, for example?

Michael

[Michael]

Hello Stephane, and thanks for using our plugin. I’ll test this extensively and I’ll get back to you as soon as possible.

Michael

[Michael]

Hello Daniela, and thanks for using our plugin. Unfortunately support is available in english only, however I did translate your message. If I’m not mistaken, you’d like to add a sign up form in the same newsletter?

Michael

[Michael]

Hello Obadele,

can you please send me an example of the newsletter you’re sending at test@thenewsletterplugin.com ?

Thanks,
Michael

[Michael]

Hello,

yes, we do support Woocommerce block checkout. However, we’re still testing some minor flaws when switching from one version to another.

Thanks,
Michael

[Michael]

Hello,

you’re displaying that message because you’re testing the newsletter, and therefore it’s only a preview. Please set up a test subcriber (which can of course be yourself) and perform a real sending test. In this way, you’ll be able to test unsubscribe links properly.

Thanks,
Michael

[Michael]

Hello, yes, somebody actually helps on this forum : )

About your issue: are you sure you are editing the welcome message email and not the welcome page?

Michael

[Michael]

Hello,

we never considered adding a hourly dispatch time to Automated, since it will possibly lead to spam issues on large lists (every time a new post is found, a new newsletter would be sent to ALL subscribers). However we get that in certain scenarios it could be useful. I’ll pass this to our developers, we will discuss whether to add this option in one of the futures Newsletter releases.

In the meantime, there is a trick to easily do this: duplicate the current Automated, and edit the sending times accordingly, so that the first Automated goes out at say, 9am and 2pm, and the second at 11am and 5pm: this way you’ll have 4 checks a day.

Michael

[Michael]

Hello,

all your steps looks correct, however we never tested Optimonk first-hand. If a status field is present it should be recognized and picked up by our integration. Could you please export a sample list from Optimonk as csv with the custom variable set and hand it over to me at michael@thenewsletterplugin.com ?

Thanks,
Michael

[Michael]

Hello Marco,

to add custom fonts to the composer blocks you’ll have to customize the block themselves or use a custom template. However, we’re considering adding more fonts in the near future.

Thanks,
Michael

[Michael]

Hello James,

I’ve passed this to our developers, we’ll look into this as soon as possible. Thanks for you feedback.

Michael

[Michael]

Hello,

I correctly see the check mark in your website. Do you still experience this issue?

Michael

[Michael]

Hello,

if not Smtp connection info are set in WordPress, then you’re using php mailer. So yes, it’s always better to use a Smtp plugin with the login info that your hosting provider provides.

Michael

[Michael]

Hello Marc, and thanks for using our plugin.

I’m not sure what you mean when you say that the ticket system is abandoned, do you refer to our premium support? If you are a customer I’ll encourage you to use that, I assure it’s the fastest support channel we have.

Automated newsletter template can be created visually by going to Automated > Template, there you can bring in your custom coded block in the composer. If you want to add custom styles to the whole template you should create a custom html template from scratch. At the moment it’s not possible to switch from a composer created template to raw html (but we’ll re-introduce this option very soon).

Michael

[Michael]

Also, please check your form because the field email is outside the form tag.

[Michael]

Hello,

we are aware of this issue but unfortunately there is little we can do about. It’s caused by some aggressive spam filters. I’d suggest to turn on 2-step unsubscription.

Michael

[Michael]

Ok, and did you explicitly flagged users as confirmed (status C) on your source?

Michael

[Michael]

Hello,

yes, I performed some tests and the subscription is correctly working if you go to https://karnavaldergi.com/newsletter/. That means there is something not correctly set up in your footer, we can assure our forms to work on standard WordPress sections only. I would try to rebuild your footer using WordPress standard widgets areas.

Michael

[Michael]

Hello, and thanks for using our plugin. You can set up the confirmation message by going to Subscription > Settings and Messages > Activation.

Michael

[Michael]

Hello, and thanks for using our plugin.

Did you follow the guide here to set up the Zapier integration? (sorry, I have to ask).

[Michael]

Hello,

last activity data can only be extracted from database, but as I told you, we are considering adding this option in one of the next Newsletter updates, based on your feedback.

Michael

[Michael]

Hello Holger, while technically possible, legally it’s not. This would be considered spam (individuals must subscribe first-hand) and would greatly decrease your spam ratings. I would not suggest going this way.

Michael

[Michael]

Hello,

IP adddress is included only if present, for various reasons it’s not possible to automatically collect that info for every subscriber. Subscription date should be visible in the exported csv.
Last activity is not, however it may be possible to extract that data from the database. I need to check with our developers on this last point. I’ll be back as soon as possible. thank you.

Michael

[Michael]

Hello,

you can export subscribers with various data directly from our Export module inside Newsletter, date of subscription is included. I’m not sure about data of last activity, it could be possible to extract that info from a database dump, but I need to check with our developers. I’ll get back to you asap.

Michael

[Michael]

Salve, e grazie per utilizzare il nostro plugin!

Purtroppo no, non sono previsti versioni o periodi di prova, ma può acquistare una delle nostre licenze premium e, nel caso non siate soddisfatti, chiedere il rimborso totale entro i successivi 30 giorni.

Grazie,
Michael

[Michael]

Hello Mark,

of course if you add your own custom html block you would have full control over the content display rules. We’re actually redesigning some of our composer blocks in order to add more options, we totally get that sometimes it could be a little bit rudimentary.

Michael

[Michael]

Hello Mark,

my bad, I forgot to point out that the column block is available with the Extended Composer Blocks addon. You need to activate it from Newsletter > Addons Manager.

Michael

[Michael]

Hello @nonstop, and thanks for using our plugin and for wanting to give our premium version a try!

1. Yes of course, bounced addresses are always visible on subscribers list (which you can filter and export).

2. Yes, you can set up a dedicated mailbox (which is highly suggested) and set that as return path.

If you any other questions, feel free to ask, I’m here to help.

Thanks,
Michael

[Michael]

Hello,

you don’t really need documentation, there is a column named block among available blocks in our composer, just drag it in the newsletter and you’re good to go. I also get that text wrapped images are a common way of styling paragraphs, but the fact is, in email design it will lead to display issues which cannot be easily debugged.

Michael

[Michael]

Hello Mark, and thanks for using our plugin.

We do have a columns block which allows you to pick a photo and a caption with a link for each column. Text wrapped around images would lead to a lot of display issues in many email clients, so it’s an option we decided not to include in our composer.

Thanks
Michael

[Michael]

Hello,

no, it’s not a newer feature however it should solve your issue. It is most likely caused by automatic antispam measuers that some clients put in place. Let me know if that works for you!

Have a nice day,
Michael

[Michael]

Hello Francesco,

we’ll fix this in next Newsletter update. Those are just warnings, I’d suggest to deactivate warnings display in your environment.

Thanks,
Michael

[Michael]

Hello Francesco,

thanks, we’re already checking this. I’ll keep you updated.

Michael

[Michael]

Hello,

the form code seems ok, but it really depends on how you integrated your html template with the WordPress installation itself. It’s really hard to debug without a direct access. Generally we don’t provide support for custom installations, however, if you want to create a test access to your wordpress website, I can take a look. You can email the credentials to michael@thenewsletterplugin.com.

[Michael]

Hello, do you have a link to a live test page of your website with the shortcode in it?

[Michael]

Hello @elucynovich, and thanks for using our plugin.

Unfortunately email design still comes with some limitations, and there is no way that those dynamic content such as image maps will ever work in an email when opened by your subscribers. I’d suggest creating a static image with an hyperlink to a web version of your map. This way you’ll be sure that everyone will correctly see it.

Thanks
Michael

[Michael]

Hello Holger,

copying parts of web pages inside an email will almost inviariably cause display issues and other glitches. However, given its structure based on tables, which is very similar to email design structure, that page may result in something acceptable. You can try the following:
– copy the exact same piece of html you tried to paste into our composer, go to pastebin.com, paste it there and share that with me
– send a test copy of the faulty newsletter to michael[at]thenewsletterplugin.com so I can have a closer look at it.

Thanks,
Michael

[Michael]

Another idea that crossed my mind: try to activate 2-step unsubscription and see if that solves the issue. Also, just to be sure, if you have them can you paste here some of the ips from where the unsubscription came from? They could be as well automatic unsubscription performed by some antispam tools.

[Michael]

Hello, and thanks for using our plugin.

Let me ask the most obvious question first: is your customer the only individual with access to that mailbox?

Michael

[Michael]

Hello Holger,

thanks for using our plugin. Let me say that what you’re trying to accomplish here is extremely difficult, from an email design perspective. I guess you’re copying the full html structure of that page, which is based on regular tables. It’s probably using some markup not recognized from email readers / editors. Can you please try to add here (you can use pastebin or similar services) the same code you’re pasting into the newsletter?

[Michael]

Hello @JSP,

since you’ve recently bought a paid license, remember you can now open premium support tickets. About your enquiry: no, you cannot import existing subscribers from CF7 to Newsletter. You can perform a once and for all import with Wp All Import or similar plugins and then use our official CF7 integration from that moment on (or just Newsletter, based on your needs).

[Michael]

Hello, activation emails should be sent upon user subscription only and in no other cases. Can you explain me what are you trying to accomplish in detail and when exactly those unwanted activation emails are triggered?

[Michael]

Sem problemas! 

Thanks, 
Michael

[Michael]

Hello, 

give textcleaner a try, and then let me know your tests results. 

Thanks, 
Michael

[Michael]

Hello,

what content are you trying to copy and where are you trying to paste it? Anyway, you should try to copy without formatting while in Word (the exact function depends on which Word version you are using). You can also try this online tool: https://textcleaner.net/

Michael

[Michael]

Hello @JSP,

can you please go to Help > Delivery inside Newsletter and tell me wha you see on “How are messages delivered by Newsletter to your subscribers?” section? A screenshot of the whole page would be helpful too.

Thanks,
Michael

[Michael]

Hello,

are you using an Smtp plugin / external service to send your emails? This could be caused by a number of reasons, so the more specific on your sending setup you can be, the better.

Thanks,
Michael

[Michael]

Hello, you can try with our shortcode [newsletter_form], read here for more info.

[Michael]

Hello @selehattininn,
I didn’t fully understand what you’re trying to do, could you please be more specific?
Thanks
Michael

[Michael]

Hello @jose.flipe,

just go to Settings > General Settings > Setup Wizard and the step by step installation should start again.

Let me know if you need anything else,
Michael

[Michael]

`Hello Domenico,

I can confirm we never ran lifetime subscription offers on our own website. All our licenses last one year from the moment of purchase and include access to updates and premium support. A renewal notification is sent shortly before subcription expiry date.

Best regards,

Michael
The Newsletter Plugin

[Michael]

Hello,

thanks for your enquiry. First of all, can you tell me which issues are you experiencing during ticket creation?

About yuor questions: yes, you’d need to export your lists as csv, then you can easily import them in our plugin through the Advanced Import addon. If you had signup pages created with Tribulant’s plugin, you’d need to deactivate them and replace them with Newsletter’s own sign up forms.

[Michael]

Hello,

did you follow our guide on how to implement custom themes? You can find it here. In particular, be sure to have put your custom themes in the right folder, otherwise they could have been overwritten by the update.

Michael
The Newsletter Plugin

[Michael]

Hello, you can contact me at michael@thenewsletterplugin.com. I’ll gladly help you.

[Michael]

Hello @birkmanit,

in order to be able to help you, we’d need some more info. What is your status panel reporting? Any Ko’s?

Michael

[Michael]

Hello @moscato,

actually in the same blogpost it’s clearly stated we fully addressed the vulnerabilities 🙂

[Michael]

Unfortunately there is no option to remove it and we don’t plan to introduce it either. A skilled developer could easily help you with this.

[Michael]

Hello @edupin,

test emails are used for..well, test purposes. We added [test] tag to help Newsletter’s users to differentiate them from regulars newsletters.

[Michael]

Hello Humberto,

Michael from the Newsletter Plugin here.
I’m not sure what you are asking about your username issues: could you please clarify?

Also, if you are asking about our templates, in the premium versione they are the same as in the free version, using the Composer.

Best regards,
Michael

[Michael]

Hello,

feel free to buy the blogger plan and test out all our addons, then you can decide whether to ask for a refund (we offer a 30 days money back warranty) or upgrade to Agency paying only the difference.

Michael

[Michael]

Hello Claus,
thank you for your feedback. We did some tests with the Gutenberg plugin and we didn’t find any serious conflict happening. Can you please specify which module of our composer isn’t working properly while Gutenberg is active?

Thank you!
Michael
The Newsletter Plugin

[Michael]

Hello Johann,

I replied to your mail on the 25th of February but apparently you never get it. I then replied back to your last mail on 11st of March, still no luck I suppose. I don’t know what went wrong but let me apologize for this. Anyway, your license is active from the 25th of February, as you may check in your account page on our website.

If it’s ok, please reply to this post to confirm your account is active.

Michael
The Newsletter Plugin

[Michael]

Hello,

can you please send the email address you registered with to this address: michael@thenewsletterplugin.com so we can check?

Thanks,
Michael

[Michael]

Hello pikks,

Leads extensions was meant to fully replace the old Popup extension, as its design was outdated and its features too. Please use Leads extension from now on, we will update it with new features in the near future.

Thanks,
Michael

[Michael]

Salve, ci puoi dire l’indirizzo del tuo sito?

Michael

[Author]

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