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Hello,
please try the following:
– uninstall Newsletter Smtp addon
– install Wp mail smtp (https://wpmailsmtp.com/) or suremail (https://suremails.com/) plugins
– add your Sendgrid login credential
– perform some testsAlso, check in Help > Scheduler if you have any notifications there.
Thanks,
MichaelHello Amit,
please note that if you’re using our external Smtp addon, you’re connecting to Sendgrid using Smtp protocol, not APIs (which are usually more reliable, we do have a premium addon for that), but even with the Smtp there should be no particular sending speed issues. Regarding the screenshots you sent me: I guess those stats are from Newsletter version 7.8.9, can I take a look at the same stats but relative to your last send? Also, did you take a look at Sendgrid logs to see if there’s anything unusual there?
Michael
Hello,
no, I didn’t get your emails. Anyway yes, sorry for the confusion: profile_nn is of course one of our tags, we execute it before the parent shortcode so that’s why you correctly see the rendered user id in the sent newsletter. Now we need to check why the tablepress shortcode doesn’t get rendered. I’ll get back to you shortly. Please let’s keep communicating here.
Michael
Hello Renato,
I didn’t get your email yet, but anyways, I took a look at the shortcode you’re trying to use. You’re basically putting a shortcode inside a shortcode, the latter gets rendered correctly, the “parent” one doesn’t. Is that right? Can you tell me where the second shortcode (profile_nn) is coming from?
Michael
Hello,
if you’re using our Sendgrid premium addon and you have a valid license, please open a ticket from your account area so we can better help you with premium support.
Thanks,
MichaelHello,
is this a duplicate post of this one https://www.thenewsletterplugin.com/forums/topic/slow-delivery-of-newsletter ?
If yes, please do not try to contact us in multiple locations, that will slow down support resolution times and confuse other users.
Thanks,
MichaelHello Renato,
inserting that kind of content inside a Newsletter could be problematic, but anyway I find it weird that it works in the test email. Could you please send a test email to michael@thenewsletterplugin.com ?
Thanks,
MichaelHello Thomas,
sorry for this delay. We recently added some options to the Events Manager addon, however what you’re asking would require further developments, which we already planned based on your suggestions.
In the meantime, please take a look at last version and see if it has improved for your needs.
Michael
Hello,
we do not provide support on these topics, however it’s simple css, look up the selectors from your browser console and target them with the desired rules. You can input them in the custom styles box inside General Settings.
Michael
Hello, please check your css. Remove the “>”
div.tnp-subscription input, div.tnp-field input {
border: solid 1px #bbb;
}Hi Antonio,
we’ve wrote pretty much everything is worth knowing on spam subscriptions on this documentation page: https://www.thenewsletterplugin.com/documentation/subscription/antiflood/
Michael
Hello,
we’re in the process of making some modifications of the massive actions that users can perform from subscriber list panel. Stay tuned!
Michael
Hello,
I kindly ask you to open a ticket from your account area so that one of our developers can reach out and help troubleshoot this.
Thanks,
MichaelHello,
that custom css is added to the main newsletter code, can you please try to create a custom rule, add it there, save and then proceed to create a new newsletter (in which you’d expect to see that custom rule reflected)?
Michael
Hello,
I’ve passed this to our developers for further evaluation. I’ll get back to you as soon as possible.
Michael
Hello Thomas,
I’m not sure I understood what you’re trying to obtain here. Do you need to pick only current month events when sending a newletter in the first days of the same month, is that right? And the same goes for “next month events” newsletter? If that is so, we don’t have such an option at the moment, I will pass this to our developers for further evaluation.
Michael
Hello Kazimierz,
if you have a valid pro license, please open a ticket from your account area, so our dedicated support can reach out.
Michael
That’s correct, it’s the default WordPress sender name for service emails. So we know it’s not an issue on your email client. Try to change sender name and save again, then perform another test send. Also flush cache if you have a caching system in place (I don’t believe this helps but you never know).
Michael
Just received, thanks. I can confirm that the email address is showing, not the sender name. Are you sending using an external Smtp service?
Michael
Hello,
could you please send a test email from Help > Delivery to michael@thenewsletterplugin.com?
Thanks
Hello,
I’m not sure what you’re asking, we have a custom posts block available among premium blocks in our composer, you can use that to import custom posts in a brand new newsletter. You don’t need any coding skill to do that.
Michael
Hello,
sorry, I misunderstood your request. Subscribers acquired after saving the schedule will be added to the sending queue (if not other targetization is selected). Counter will update after sending is over.
Michael
Hello Rebecca,
1. That would require some further customization, if you need to hook the action to a custom order status. A skilled developer might be able to do this but we do not offer support on these matters.
2. A gallery block is included in the paid composer blocks.
3. Yes you can : )
Let me know if you need anything else,
MichaelHello,
at the moment it’s not possible, unfortunately. Custom post types can imported via Cpt block only.
Michael
Hello,
we don’t have such an option at the moment, I’m sorry. I’ll pass this to our developers in order to add this option in the future.
Michael
Hello,
sending issues aside, welcome emails are sent automatically to every new subscriber. You can check this by performing a test subscription from your subscription form.
Michael
Hello,
you can make a selection of your blog posts prior to creating the newsletter, and group them by adding a custom category. Then you can use the normal posts block and select that category.
Michael
Hello,
Newsletter has its own role restrictions rules, you can find that option in Settings > Advanced.
Michael
Hello,
as the error message suggest, there was a failure while connecting to your sending server. Please check this with your smtp hosting support team.
Michael
Hello,
if you have a valid pro license with us, I’d kindly ask you to open a ticket, so that one of our developers can reach out.
Thanks,
MichaelHello,
no, Newsletter is a newsletter management tool, what you’re looking at is a simple notification system. WordPress has this embedded, with some limitations, but it mostly depends on which theme or plugin you’re using.
Michael
Any customization should be made from the Subscription > Confirmation page, please click reset in this panel and save. I don’t think Cloudflare and Wordfence would interfere. Eddy, please reach me at michael@thenewsletterplugin.com
Michael
Also, please try to deactivate “Customize” radio button when “Default” is selected instead of “Composer”. Remeber to save that, then switch back to “Composer” and save again.
Hello Eddy,
no, that’s not possible. I’d really need to take a look at a screenshot of your settings, specifically the Confirmation > Email tab. You can use any image sharing tool to send me that.
Michael
Hello Eddy,
try the following:
go to Subscription > Confirmation and switch to “Email” tab.
Select “Composer” from the dropdown.
Delete all blocks from the visual composer and add the “Html” block.
Paste your code there.
Test a subscription.Michael
Hello,
you can send out a newsletter to multiple lists of course, but in that way there would be no differentiate stats per list, not even with the pro license, however this is an interesting feature and I’ve already informed our developers, we will think about adding this in the future.
Michael
Hello Reetesh,
yes you can do that even with the free version, however I’d recommend switching to one of our pro licenses in order to get more insights on each newsletter campaign. Basically, when a subscribers signs up you’ll ask for which industry they work for (or you can set this manually for each subscriber, without asking them, or again, you can ask them to update their profile). This means they will be assigned to a list. Then, you send a campaign (even the same, repeated) to each list and simply compare results.
Michael
Hello,
you can lower the sending speed on Newsletter general settings, but I also suggest to run some spam check tests.
Michael
Hello,
no, at the moment we don’t have such feature. We might be adding more targeting options later this year.
Michael
Hello Gregor,
from your screenshot I can see a typo: “numer” instead of “number”. Please try to copy past this code, which is correct and shoule be working as expected:
automated-{channel_number}-{email_id}
Hello Gregor,
I’ve passed this to our developers, it is certainly something we may add in the near future. Thanks for your precious feedback.
Michael
Hello,
if you don’t answer my questions, it would be rather hard for me to help you.
1. Where did you insert your custom html? The correct place to paste the code is: Subscription > Confirmation > Email > Select “Text” panel. Be sure that “Customize” radio button is selected.
2. You can also send me a screenshot of that panel, so I can check everything is ok.
Thanks,
MichaelHello,
you can edit error messages from the core plugin files, but there’s no option to edit them in the plugin frontend. We’ll think about adding this in the future.
Thanks,
MichaelHi,
you said you added the html, may I ask where exactly did you add it? Did you check the “customize” radio button? Also, we recently added the option to create your customized service emails with our visual composer, did you give that a try?
Michael
I’m sorry, I still don’t understand what exactly isn’t working here. Did you design your confirmation email using the composer?
Michael
Hello,
even if we didn’t introduce this feature yet, it’s fairly easy to run an ab test with Newsletter: just use lists, send the same newsletter to two different lists and compare results.
Michael
Hello Florian,
sorry for this delay. We recently introduced the option to create welcome and confirmation emails with our composer. If you use that, merge tags like {date_Y} will work correctly.
Michael
Hello,
please contact your sending provider and ask them which is the hourly speed limit, then set the same amount in Newsletter general settings.
Michael
Hello,
as I said, it’s your theme that’s interfering with our code. Please change this css rule in your theme’s style file and use your preferred color.
.tnp-subscription label, .tnp-profile label {
color: #c11d1d;
}Hello,
did you correctly setup Newsletter main page? It should contain Newsletter main tag only and nothing else.
Michael
Hello,
this is caused by your theme css interfering with our form. I’ll check the code and give you the right rules to be applied.
Michael
Hello,
if you’re referring to merge tags, you can find them here: https://www.thenewsletterplugin.com/documentation/newsletters/newsletter-tags/
Michael
Hello,
please perform a Lighthouse test on your website, that will allow you to bettere understand which element exactly is causing the (barely noticeable) CLS. You can perform a Lighthouse test by using Chrome’s developer options.
Michael
Hello,
hate to say that, but ChatGpt is correct : )
Lists are part of the core plugin, which is 100% free.Michael
Hello,
I already did: https://pagespeed.web.dev/analysis/https-bujuyollarda-com/cfm3no1ehu?form_factor=mobile
There’s no mentioning of Newsletter widget on the results.
Michael
Hello,
that’s right, names and other details are synced only once, when you import them. Any other edits other than email addresses should be synced manually. I’ve informed our developers of you request, it might be something we can consider adding in the future.
Michael
Hello,
I’ve run some tests on your website, and it looks like there are other elements contributing heavily to CLS score. Take a look here: https://webvitals.dev/cls/52RdMQLfBtFDjOrVJR5a
Michael
Hello,
no, blocks can’t be inserted inside columns, but we will think about this in next developments.
Thanks for your feedback.Michael
Hello,
we don’t offer support on this kind of customizations, however I’ll leave this thread open so other forums can help you.
Michael
Ciao Giancarlo,
questo problema è relativo al cron, ti consiglio di utilizzare un servizio di cron esterno (il tuo hosting può fornirtene uno, oppure ci sono soluzioni a pagamento come easycron).
Michael
Hello Oliver,
this is the current compatibility of html anchors in email design: https://www.caniemail.com/search/?s=anchors. As you can see, they’re extremely unreliable, so we won’t add this to Newsletter.
Michael
Hello,
if you have an active paid license, please open a support ticket from your account area, thank you.
Michael
Hello,
yes of course, a new import won’t delete old subscribers if they are not present in the import file: they will be left untouched. If you need to delete them, you can delete all subscribers before a new import.
Michael
Hello,
that’s not possible for technical reasons. Yes, the only way is by duplicating existing newsletters.
Michael
Hello,
if you click on that link, you can gather some more in depth info about that issue. If those blogs are sharing the same hosting, it’s probably caused by the same error.
Michael
Hello,
there are no issues with last Newsletter update that we are aware of. Can you please be a little more specific with theproblem you’re experiencing?
Michael
Hello,
in order to get priority support, please open a ticket from your account area, thank you.
Michael
Also, you can check if there are double subscriptions (which can be a cause) by going to the Subscriber detail and check the logs for that particular user (pick one for whom you’ve received a double notification).
Michael
Hello Jen,
please activate logging by going to Settings > General Settings > Advanced, then simulate a new subscription and paste here a copy of the logs.
Michael
Hello,
that’s not possible with an automation, but you can move them manually going to Subscribers>Maintenance, or one by one.
Michael
Hello Jen,
could you share with us an example of the two notifications you are getting? Are you sure there are no cc’s? Or maybe you’re using another form plugin with notifications turned on?
Michael
Hello Adam,
we’ve checked extensively the TranslatePress addon on our environments but we weren’t able to replicate this issue. A quick question: is your subscription/activation configuration the standard one?
Michael
Hello,
glad to hear that. As this is a public forum, you might want to share your solution here, as other users might benefit from it.
Thanks!
MichaelHello,
this is somewhat tricky to debug because “view online” pages of newsletters are not real Wp pages, as they are dynamically created. So there’s no way to customize open graph settings for those pages. The Facebook scraper could take the first image on the newsletter, for example, or the general website image, if that’s set by a Seo plugin. You can verify the behaviour by googling Open graph debugger.
A workaround for this might be setting a general website opengraph cover image, optimized, which will be detected by Facebook (and most other social networks).
Michael
Hello,
no, we do not have such a feature at the moment. I think you could automate this with some combination of plugins, but we cannot give support on these matters.
Michael
Hello,
unfortunately we do not provide support for custom features. Other forum partecipants might be able to help you, though.
Michael
Hello Jen,
are you referring to the admin notification emails that you get when a new subscriber joins?
Michael
Ciao,
sto verificando proprio questa mattina, scusami del ritardo. Risponderò a questo thread non appena avrò novità.
Grazie,
MichaelHello,
yes; I understood what you’re trying to do. I can’t give an ETA at the moment, but this is definitely something we will work on.
Michael
Hello,
normally we cannot help with these kind of customizations. I’ve passed this to our developers, if one of them will come up with an easy solution for this, I’ll gladly share it with you. Other forum users can also see this and suggest their solutions, of couse.
Michael
Hello Adam,
we’re looking into this, it’s related to how TranslatePress works. I’ll get back to you as soon as we’ll have any news.
Michael
Hello,
yes, that’s your tracking code, you can enter it in welcome page settings panel even if you have already a seo plugin who manages it. You can then find subscription conversions in your Google Analytics panel.
Michael
Hello,
I meant, contact your hosting provider. That’s how you’re sending mails currently. Our plugin doesn’t send anything on its own, it relies on the selected sending engine, like the website itself, external sending services and so on.
Michael
Hello,
since that’s just a notification message, it’s only available in english at the moment. You could edit the plugin files directly, if you are proficient with php, but we don’t provide support on those matters unfortunately.
Michael
Hello,
I just tried to sign up and I can confirm the 404s. Are you sure you created a Newsletter page with only the newsletter main tag in it?
Michael
Hello,
you should ask your provider for errors, if all emails bounce back there’s probably some misconfiguration at server level.
Michael
Hello,
those informations are already correctly formatted. remember to write data one per line, and to keep the same order for all lines (e.g. name, surname, email address, gender and so on). Separate values with commas and export as simple text. The copy everything from there and follow the automated procedure.
Michael
Hello,
please take a look here (https://www.thenewsletterplugin.com/documentation/subscription/subscription-form-shortcodes/#lists) and here (https://www.thenewsletterplugin.com/documentation/newsletters/newsletter-tags/#url-tags-usage)
Michael
Hello, that doesn’t look like a newsletter-code. That’s why you see only the link, since iframes are not supported in email design.
Michael
Hello,
I just tried to subscribe to your newsletter and I can confirm everything works as expected: I was able to edit my profile without being unsubscribed.
Michael
Hello,
please try to go to Subscribers > Unsubscription and set default messages, if you have changed them. (Just uncheck “customize”). then perform another test.
Michael
Hello,
delay is always counted towards last message. So if you want to send on 2nd day, 3rd day and 4th day, you should set 24 hours delay on all messages.
Michael
Hello,
this may be caused by an automatic unsubscription. Is your email address on the same domain?
Michael
Ok, and what do you mean exactly by “nothing is displayed”? Did you send a test newsletter after saving it?
Michael
Hello,
the error speaks for itself: too many of your sent emails are getting bounced. Which service are you sending with?
Michael
Hello Pierre,
unfortunately there’s no easy way to solve this with an update. Older templates may be flawed for a number of reasons and the quickiest way to get rid of this is to create a new “template” once and for all and keep using that to build your newsletters.
Michael
Hello,
what Siteground suggested you is correct, and I strongly suggest to sign up for dedicated SMTP service in order to gain speed and reliability.
Michael
Hello,
yes, you can use our free Smtp addon to send your newsletters and service emails with any remote Smtp service. All other emails from your website will be sent from the website itself. Beware that if you install any other smtp plugin, then ALL your emails will be sent through that, even your newsletters.
Michael
Hello Mike,
click stats on overview tab are related to subscribers who clicked, not single clicks. On links tab, those are the total clicks (a user could have clicked more than once) a link got.
Click tracking is 100% accurate. Opens tracking can be affected by bots, antivirus software etc.
Michael
Hello Brian,
did you also open a ticket on this matter? If yes, we’ll reply there, thank you.
Michael
Also,
this may happen cause you’re duplicating old templates with some errors on them. Try the following: create a new “template” from scratch (replicating your desired design) and then try to duplicate that, and see if the gradient issues persist.
Hello Pierre, thanks for you video.
Just a question: if you manually remove the wrong gradient, does it get removed from the editor and the sent newsletter?
Michael
Hello,
unfortunately this is something we don’t manage at the moment. I’ve passed this to our development team.
Michael
Hello Laszlo,
since you bought one of our premium licenses, in order to get priority support please open a ticket from your account area. Anyway, here’s the documentation for Automated and Autoresponder: https://www.thenewsletterplugin.com/documentation/addons/extended-features/automated-extension/
Hello Mary,
if the domain you’re sending from is onpointedigitalservices.com, it looks like there are some dmarc and spf related issues. Check here: https://mxtoolbox.com/emailhealth/onpointedigitalservices.com/
Please contact Siteground support and tell them to check your configuration.
Michael
Hello,
blocks in templates are created using our visual composer, in particular that design is created by using the Hero block.
Michael
Hello,
please read here: https://www.thenewsletterplugin.com/documentation/subscription/subscription-form-shortcodes/#lists
Michael
Hello, that’s the default label, if you want to completely remove it or customize, please create a custom form following our documentation.
Michael
Hello,
yes normally a sent newsletter can’t be edited again, except for editing the database directly.
Thanks,
MichaelHello,
no worries, I’m glad you sorted this out. As you can see, it was a server misconfiguration on your side, that’s why the image went 404 for me, and you could see it.
Michael
Hello,
this is the link to your image in the newsletter:
https://www.eclipsedetoile.com/wp-content/uploads/2025/01/miniature-le-tarot-dans-la-tete-700.jpg
As you can see yourself, the image doesn’t exist on your website.
MIchael
Hello,
start from the following rule:
.tnp-subscription-popup .tnp-field-firstname {
background-color: red;
}and put it in Settings > General > Advanced, where you see the custom styles box. Then save and preview your popup.
Hello,
just create a new page, which you can call e.g. “Newsletter”, put the shortcode there (and nothing else) and then choose it from Newsletter general settings.
Michael
Hello Andrea,
please try to add your styles by using top element tnp-subscription-popup. Also, you can put your styles in the css box you can find in Settings > Advanced
Michael
Ciao,
avrei bisogno di verificare il contenuto del file che stai tentando di importare. Puoi mandarlo a michael@thenewsletterplugin.com ?
Grazie
Hello,
sorry to ask, but did you read the entire documentation article I linked to you? Cause some of those causes affects all email clients. Also, may I ask which kind of verifications you made? Another thing: please send a copy of your last newsletter to michael@thenewsletterplugin.com?
Michael
Hello,
this is a rather common issue. Please read here: https://www.thenewsletterplugin.com/documentation/images-in-the-email-are-not-showing-up/
Michael
Hello GG,
if you have a paid license with us, please open a ticket from your account page, so our dedicated team can reach out.
Thanks,
MichaelQuesto forum non supporta gli allegati, devi utilizzare un servizio esterno di condivisione immagini e incollare qui il link, grazie.
Michael
Hi,
attachments aren’t currently supported on Newsletter, I’m not sure what happens with the modal, though. Read more here: https://www.thenewsletterplugin.com/documentation/adding-attachments-to-newsletters/
Hello Florian,
we’ll check this, I’ll get back to you as soon as possible with possible solutions.
Michael
Hello Florian,
we try to do our best to always improve Newsletter’s features, and the feedback from our users is vital, so we do thank you!
Bests,
MichaelHello,
this shouldn’t be happening with our current sending engine. Let us think of possible reasons for this behaviour, we’ll get back to you as soon as possible.
Michael
Hello,
we recently introduced the option to resubscribe for users who unsubscribed. Please check it out, and feel free to let me know your feedbacks.
Thanks!
Hello,
yeah, a screenshot can be helpful. Also, which Newsletter version are you currently using?
Michael
Hello,
if a test mail is sent and succesfully received with the Smpt addon you configured, then there’s no reason you shouldn’t be able to send also real newsletters. How do you know that “none of them received it” ?
Michael
Hello,
don’t worry, we’re here to help. You should have only one page active and published with the newsletter main tag, as described in our documentation. What’s exactly not working in that scenario?
Michael
Hello Raphael,
I’ve submitted this to our developers, it needs a change from our side and we’ll evaluate wether to include this in one of the following releases.
Michael
Hello,
that’s not the main newsletter tag: please read here carefully > https://www.thenewsletterplugin.com/documentation/installation/newsletter-configuration/#dedicated-page
Hello,
glad you have solved this, that’s what I would have suggested you to do. feel free to reply if you need anything else.
Michael
Hello,
CRON service isn’t free, it’s part of our premium licenses. If you need just that, you can use a service like Easycron or similar.
Thanks,
MichaelHello Florian,
there were technical reasons behind this process but I totally get your point (I also saw your feedback on our wordpress.org page). We’ll be working to improve this.
Michael
Hello,
you can see which db tables Newsletter use by going to Help > System. All your newsletters are stored there.
Michael
Helllo,
there has been a misunderstood with my first reply, I apologize for that. Repeated subscriptions refers to already subscribed users. If someone unsubscribes, the only way they can resubscribe is through the resubscribe link (which may be put in the goodbye email, see our documentation) or by manually deleting them from subscribers list.
Michael
Hello Cheryl,
you’re right, that’s a missing option. I’ve passed this to our developers. Many thanks for your feedback.
Michael
Ma provando ad inserire manualmente uno degli indirizzi presenti nel file csv, compare la notifica che il contatto è già presente?
Hello,
that would have solved your issue, of course. Every Automated channel can be sent to one list only, but unfortunatelyt at the moment we’re lacking any other conditional filters. I’ll get back to you as soon as possible.
Michael
Oh, another thing: I took for granted that you installed the Addon Manager and Import/Export free addon, is that right?
Michael
Hello,
from what you said, I think those are WordPress users, not newsletter subscribers. Please read the following article: https://kinsta.com/blog/stop-wordpress-registration-spam/
Michael
Hello,
which version of Newsletter are you currently using? Import/Export tool is available at the main menu under Subscribers.
Michael
Hello,
at the moment we do not have such payment options, as we only offer yearly license plans. But it’s non recurring and you have a 30 days refund option, which can be conveniently used to evaluate our premium addons.
Michael
Hello,
please contact your provider and ask them the whitelist the operation you were trying to execute (CSV upload).
Michael
Hello Diana,
yes of course we have double optin option. You can find the option in Subscription > Settings.
Michael
Hello David,
sorry my bad, from your words I thought you were already using the addon. Automated works with channels: every channel is thought as a “topic”, that a contact can be subscribed to. He will then be notified whenever some new content gets published on that topic (using dynamic blocks and taxonomies). Of course, if a subscriber is present in more than one list, he will get two separate (same) newsletters, and at the moment there’s no easy way to overcome this behaviour. Let me speak with our developers and see if there’s a quick workaround to meet your needs.
Thanks,
MichaelHello David,
if you’re already using our Automated addon and if you have a valid license, please open a ticket from your account in order to receive premium support.
Thank you,
MichaelHello,
may I ask you which version of Newsletter Archive and Newsletter you are currently using?
Michael
Hello Joe,
honestly we don’t find that literally 2 clicks are “a lot of extra clicking” : ) However, I get it could be faster that way when you’re creating a new autoresponder with lots of emails in the series. I’ve passed this to our developers for further evaluation, thank you for your precious feedback!
Michael
Hello,
a duplicate button is present on the newsletters list inside every Autoresponder channel. There you can also create a new newsletter.
Michael
Thanks Maurits. May I also ask which sending method you are currently using? External provider or your own website / hosting provider?
Michael
