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Hello,
you probably have Antispam active and those subscriptions are triggering it. Please try disabling it and perform some tests.
Michael
Hello,
may I ask you what you mean by “i have already changed the license to a different email”? Licenses email have nothing to do with the address you’re sending your newsletters from. You should check which address is currently used by going to Settings > General > Sender.
About your subscription forms: do you have a live example I might look at?
Michael
Hello Jenny,
please reach me out at michael@thenewsletterplugin.com, I’ll make you setup a temporary admin login for me so I can fix this for you.
Michael
Hello,
if you have various subscription forms in your website that are connected to various lists, an already subscribed user should be able to sign up multiple times if you set “Allowed” on Subscription > Settings > Subscription of existing subscribers. In this way, they’ll update their profile options regarding which lists they are subscribed to. Another option is to ask your subscribers to update their profile options with a dedicated newsletter and a direct link to their profile.
Michael
Hello,
if you have a valid license with us, I’d kindly ask you to open a ticket from your account area, so that our dedicated support team can help you.
Michael
Hello,
“enforced” means that a particular list is assigned to all subscribers, regardless of where they signed up from. Aside from this, you can’t currently specify different lists on various locked content locations. What is going to be shown will always be what you set in Locked Content panel.
Michael
Hello, if you’re logged in in your account area, try to go here directly: https://www.thenewsletterplugin.com/account/new-ticket.
Michael
Hello Jenny,
Instasend panel appears in the right area when editing a post. Be sure that it hasn’t been deactivated by mistake, you check this by clicking on the three dots on the upper part of the screen, then Preferences > General > Advanced.
Michael
Hello,
no, as long as the newsletter remains active those links shouldn’t expire. May I ask you how did you check this issue?
Michael
Hello Horst-Michael,
are you getting any particular error message? Did the website domain change? Anyway, if you have a valid professional license, please open a ticket from your account area so our support team can better help you.
Michael
Hello Jeannie,
generally speaking, it’s not always reliable changing the sender address and name. Are you using an external sending provider?
Michael
Hello @rmateen2004,
I’m sorry but I’m not sure I understood what you’re asking. Newsletter has its own mail composer, you can use it by going to Newsletters > Add new.
Michael
Hello Lukas,
no worries, we’re here to help. Please drop a line to roberto@thenewsletterplugin.com explaining what happened and we will sort it out.
Thanks,
MichaelYes, most definitely. You’re running some years old addon version but Newsletter is up-to-date. There’s no guarantee these would work together. You might try rolling back to some very old version of Newsletter core, but again, it’s a try and guess.
Michael
Hello Hal,
may I know which versions of each of your current Newsletter addons are you using? Also, which version of Newsletter are you in?
Michael
Hello,
please run a test from here with the address you’re sending with: https://www.mail-tester.com/ and share the results.
Michael
Hello,
yes, that’s correct. We will think about a way to make this more user friendly. Thanks for your feedback!
Michael
Hello Hal,
sorry for this delay. The reset option I mentioned is in Channel > Configure > Maintenance.
Michael
Hello,
first of all, you’re getting that message from Sendgrid because you exceeded your sending quota. You need to buy more credits by subscribing to one of their paid plans. To remove subscribers from an Autoresponder channell, you can use “Reset and restart” option in Autoresponder channel’s settings. Every subscribers will be removed from the whole channell. You cannot do this in a single step of an Autoresponder’s serie.
Michael
Hello,
to ask for support on premium addons, please open a ticket from your account area so we can better help you.
Thanks,
MichaelHello,
unfortunately we cannot give support on custom code. A skilled devleoper should be able to help you on these matters.
Michael
Hello,
do you have a live form that I can check? It looks like there is some delay on the redirection, we need to investigate whether is your website kinda slow processing that or something else is going on.
Michael
Hello Rachel,
yes the addons keep working also after license expiration, but this doesn’t mean that other issues may arise (unrelated to license). You’re getting that error when you’re trying to add an image in the gallery block, is that right?
Could you please take a look at your browser console to see if any particular message comes up there?
Michael
Hello Sam,
if you set the default list for that form after any users already subscribed, those users haven’t been added to any list. You need to select those users and add to the desired list manually.
Michael
Hello Adam,
at the moment that’s not possible, unfortunately. I’ve passed this to our developers to evaluate a future integration.
Michael
If you have “Repeated subscriptions” turned off, a block should be set after each subscriptions, but of course if the user clicks very rapidly on the same link, multiple subscriptions can be triggered. Based on our experience, this is fairly remote possibility, though.
Michael
Hello Adam,
first of all, Newsletter doesn’t provide sending services, it’s just a tool. Sending engine must rely on your own server sending capabilities (with its own limits) or external services, free or paid. We highly suggest to use a dedicated Smtp plugin like Wp Mail Smtp or one of our addons if you bought / subscribed to one of the services we directly integrate with.
Michael
Hello,
you need to set 600 mails per hour in Newsletter’s settings.
Also take a look at Help > Delivery and check the statistics there to collect some real-world data on your sending speed.
Hello,
the widget form is provided as is, if you need to create a custom form, please read here:
https://www.thenewsletterplugin.com/documentation/subscription/newsletter-forms/Michael
Hello,
you can’t embed a video inside a Newsletter. What our video block does, is to take the placeholder image for any given video url (Youtube, Vimeo, etc.), put it inside the newsletter and create a link to the actual video.
Michael
Hello,
the single post block is part of the Extended Composer Blocks addon, which is included in our premium licenses.
Michael
Hello,
as I said, there are two different issues going on here.
1. That Dmarc message is probably caused by missing Spf and Dkim records or wrongly set. Please check this with your hosting provider.
2. To debug that php fatal error appearing when you click on Amazon SES addon, we need to take a look at the php logs. You can either activate WordPress debug mode / logging or look for php logs on your server. Let us have them, so we can verify whether that issue is caused by the old Ses addon or by something else (e.g. a conflict etc..)
Hello,
there are two different issues going on here. The first one, for which you’re getting the refusal message from Amazon SES, is that you didn’t set up DMARC record on your server. Please proceed to do so by contacting your hosting provider.
The other issue is caused by the fact that you can’t download updates to premium addons without a valid license. The addons will continue working without updates, but in the long run you may be missing critical updates and we do not guarantee them to work forever.
Michael
Hello,
if you’re using the composer, there is a block for importing single posts in the template. You can also select multiple categories from the Blog posts block.
Michael
Hello,
unsubscribe links are create dynamically in each sent newsletter. So there’s no way of manually using shortcodes in another software, as they won’t work. May I ask which other software are you currently using to send newsletters?
Michael
Hello Laurent,
using custom fields you can add any custom tag you’d like. Just set the custom field and then recall it using {profile_x}, where x is the number of the custom field. You don’t need filter to do this.
Michael
Hello Renato,
yes, sorry for this delay. You need to contact the support team of Tablepress and tell them to register the shortcode at the Wp init without conditions, or at least to make it available during cron execution. You can link them to this thread or also have them contact us directly at stefano@thenewsletterplugin.com.
Michael
Hello,
we don’t plan adding this option in the near future, but If we get a lot of requests we might consider it. As I said, I’m not sure if this can be done with plugins alone or if you need some custom coding (more likely). Unfortunately we can’t offer support on these topics, I’d suggest hiring a developer and have this checked.
Michael
Hello,
at the moment we don’t have an addon for that service, however you should be able to send through it by using a Smtp plugin like WP Mail Smtp or such. I saw they offer a Smtp connection as well. It will be slightly less reliable than an API connection, but you should have no particular issues.
Michael
Hello Christiaan,
unfortunately at the moment there’s no such feature, not even in the paid version. I’ve passed this to our developers for further evaluation. We might consider adding this in one of the future Newsletter updates.
Michael
Hello Paul,
the popup form included in the core plugin is offered as-is, we know it might not fit every situation (expecially where theme’s css interferes with our own styles). To improve readibility you should address some classes with custom styles (which you can insert using our custom styles box in settings). To do this a minimum knowledge of css is required. Another option is switching to our premium leads addon, which sports some more advanced options.
Ps. I took a brief look to your website and as an audio equipment enthusiast I’d like to say I loved your creations : ) Kudos from Italy!
Hello,
this won’t be a core feature of the plugin in the near future, as I said in my last reply, this could be probably done with a combination of some plugins.
Michael
Hello Miguel,
unfortunately at the moment there’s no such feature. I’ve passed this to our developers for further evaluation and, possibly, to add this in our roadmap.
Thanks for your feedback,
MichaelHello,
please try the following:
– uninstall Newsletter Smtp addon
– install Wp mail smtp (https://wpmailsmtp.com/) or suremail (https://suremails.com/) plugins
– add your Sendgrid login credential
– perform some testsAlso, check in Help > Scheduler if you have any notifications there.
Thanks,
MichaelHello Amit,
please note that if you’re using our external Smtp addon, you’re connecting to Sendgrid using Smtp protocol, not APIs (which are usually more reliable, we do have a premium addon for that), but even with the Smtp there should be no particular sending speed issues. Regarding the screenshots you sent me: I guess those stats are from Newsletter version 7.8.9, can I take a look at the same stats but relative to your last send? Also, did you take a look at Sendgrid logs to see if there’s anything unusual there?
Michael
Hello,
no, I didn’t get your emails. Anyway yes, sorry for the confusion: profile_nn is of course one of our tags, we execute it before the parent shortcode so that’s why you correctly see the rendered user id in the sent newsletter. Now we need to check why the tablepress shortcode doesn’t get rendered. I’ll get back to you shortly. Please let’s keep communicating here.
Michael
Hello Renato,
I didn’t get your email yet, but anyways, I took a look at the shortcode you’re trying to use. You’re basically putting a shortcode inside a shortcode, the latter gets rendered correctly, the “parent” one doesn’t. Is that right? Can you tell me where the second shortcode (profile_nn) is coming from?
Michael
Hello,
if you’re using our Sendgrid premium addon and you have a valid license, please open a ticket from your account area so we can better help you with premium support.
Thanks,
MichaelHello,
is this a duplicate post of this one https://www.thenewsletterplugin.com/forums/topic/slow-delivery-of-newsletter ?
If yes, please do not try to contact us in multiple locations, that will slow down support resolution times and confuse other users.
Thanks,
MichaelHello Renato,
inserting that kind of content inside a Newsletter could be problematic, but anyway I find it weird that it works in the test email. Could you please send a test email to michael@thenewsletterplugin.com ?
Thanks,
MichaelHello Thomas,
sorry for this delay. We recently added some options to the Events Manager addon, however what you’re asking would require further developments, which we already planned based on your suggestions.
In the meantime, please take a look at last version and see if it has improved for your needs.
Michael
Hello,
we do not provide support on these topics, however it’s simple css, look up the selectors from your browser console and target them with the desired rules. You can input them in the custom styles box inside General Settings.
Michael
Hello, please check your css. Remove the “>”
div.tnp-subscription input, div.tnp-field input {
border: solid 1px #bbb;
}Hi Antonio,
we’ve wrote pretty much everything is worth knowing on spam subscriptions on this documentation page: https://www.thenewsletterplugin.com/documentation/subscription/antiflood/
Michael
Hello,
we’re in the process of making some modifications of the massive actions that users can perform from subscriber list panel. Stay tuned!
Michael
Hello,
I kindly ask you to open a ticket from your account area so that one of our developers can reach out and help troubleshoot this.
Thanks,
MichaelHello,
that custom css is added to the main newsletter code, can you please try to create a custom rule, add it there, save and then proceed to create a new newsletter (in which you’d expect to see that custom rule reflected)?
Michael
Hello,
I’ve passed this to our developers for further evaluation. I’ll get back to you as soon as possible.
Michael
Hello Thomas,
I’m not sure I understood what you’re trying to obtain here. Do you need to pick only current month events when sending a newletter in the first days of the same month, is that right? And the same goes for “next month events” newsletter? If that is so, we don’t have such an option at the moment, I will pass this to our developers for further evaluation.
Michael
Hello Kazimierz,
if you have a valid pro license, please open a ticket from your account area, so our dedicated support can reach out.
Michael
That’s correct, it’s the default WordPress sender name for service emails. So we know it’s not an issue on your email client. Try to change sender name and save again, then perform another test send. Also flush cache if you have a caching system in place (I don’t believe this helps but you never know).
Michael
Just received, thanks. I can confirm that the email address is showing, not the sender name. Are you sending using an external Smtp service?
Michael
Hello,
could you please send a test email from Help > Delivery to michael@thenewsletterplugin.com?
Thanks
Hello,
I’m not sure what you’re asking, we have a custom posts block available among premium blocks in our composer, you can use that to import custom posts in a brand new newsletter. You don’t need any coding skill to do that.
Michael
Hello,
sorry, I misunderstood your request. Subscribers acquired after saving the schedule will be added to the sending queue (if not other targetization is selected). Counter will update after sending is over.
Michael
Hello Rebecca,
1. That would require some further customization, if you need to hook the action to a custom order status. A skilled developer might be able to do this but we do not offer support on these matters.
2. A gallery block is included in the paid composer blocks.
3. Yes you can : )
Let me know if you need anything else,
MichaelHello,
at the moment it’s not possible, unfortunately. Custom post types can imported via Cpt block only.
Michael
Hello,
we don’t have such an option at the moment, I’m sorry. I’ll pass this to our developers in order to add this option in the future.
Michael
Hello,
sending issues aside, welcome emails are sent automatically to every new subscriber. You can check this by performing a test subscription from your subscription form.
Michael
Hello,
you can make a selection of your blog posts prior to creating the newsletter, and group them by adding a custom category. Then you can use the normal posts block and select that category.
Michael
Hello,
Newsletter has its own role restrictions rules, you can find that option in Settings > Advanced.
Michael
Hello,
as the error message suggest, there was a failure while connecting to your sending server. Please check this with your smtp hosting support team.
Michael
Hello,
if you have a valid pro license with us, I’d kindly ask you to open a ticket, so that one of our developers can reach out.
Thanks,
MichaelHello,
no, Newsletter is a newsletter management tool, what you’re looking at is a simple notification system. WordPress has this embedded, with some limitations, but it mostly depends on which theme or plugin you’re using.
Michael
Any customization should be made from the Subscription > Confirmation page, please click reset in this panel and save. I don’t think Cloudflare and Wordfence would interfere. Eddy, please reach me at michael@thenewsletterplugin.com
Michael
Also, please try to deactivate “Customize” radio button when “Default” is selected instead of “Composer”. Remeber to save that, then switch back to “Composer” and save again.
Hello Eddy,
no, that’s not possible. I’d really need to take a look at a screenshot of your settings, specifically the Confirmation > Email tab. You can use any image sharing tool to send me that.
Michael
Hello Eddy,
try the following:
go to Subscription > Confirmation and switch to “Email” tab.
Select “Composer” from the dropdown.
Delete all blocks from the visual composer and add the “Html” block.
Paste your code there.
Test a subscription.Michael
Hello,
you can send out a newsletter to multiple lists of course, but in that way there would be no differentiate stats per list, not even with the pro license, however this is an interesting feature and I’ve already informed our developers, we will think about adding this in the future.
Michael
Hello Reetesh,
yes you can do that even with the free version, however I’d recommend switching to one of our pro licenses in order to get more insights on each newsletter campaign. Basically, when a subscribers signs up you’ll ask for which industry they work for (or you can set this manually for each subscriber, without asking them, or again, you can ask them to update their profile). This means they will be assigned to a list. Then, you send a campaign (even the same, repeated) to each list and simply compare results.
Michael
Hello,
you can lower the sending speed on Newsletter general settings, but I also suggest to run some spam check tests.
Michael
Hello,
no, at the moment we don’t have such feature. We might be adding more targeting options later this year.
Michael
Hello Gregor,
from your screenshot I can see a typo: “numer” instead of “number”. Please try to copy past this code, which is correct and shoule be working as expected:
automated-{channel_number}-{email_id}
Hello Gregor,
I’ve passed this to our developers, it is certainly something we may add in the near future. Thanks for your precious feedback.
Michael
Hello,
if you don’t answer my questions, it would be rather hard for me to help you.
1. Where did you insert your custom html? The correct place to paste the code is: Subscription > Confirmation > Email > Select “Text” panel. Be sure that “Customize” radio button is selected.
2. You can also send me a screenshot of that panel, so I can check everything is ok.
Thanks,
MichaelHello,
you can edit error messages from the core plugin files, but there’s no option to edit them in the plugin frontend. We’ll think about adding this in the future.
Thanks,
MichaelHi,
you said you added the html, may I ask where exactly did you add it? Did you check the “customize” radio button? Also, we recently added the option to create your customized service emails with our visual composer, did you give that a try?
Michael
I’m sorry, I still don’t understand what exactly isn’t working here. Did you design your confirmation email using the composer?
Michael
Hello,
even if we didn’t introduce this feature yet, it’s fairly easy to run an ab test with Newsletter: just use lists, send the same newsletter to two different lists and compare results.
Michael
Hello Florian,
sorry for this delay. We recently introduced the option to create welcome and confirmation emails with our composer. If you use that, merge tags like {date_Y} will work correctly.
Michael
Hello,
please contact your sending provider and ask them which is the hourly speed limit, then set the same amount in Newsletter general settings.
Michael
Hello,
as I said, it’s your theme that’s interfering with our code. Please change this css rule in your theme’s style file and use your preferred color.
.tnp-subscription label, .tnp-profile label {
color: #c11d1d;
}Hello,
did you correctly setup Newsletter main page? It should contain Newsletter main tag only and nothing else.
Michael
Hello,
this is caused by your theme css interfering with our form. I’ll check the code and give you the right rules to be applied.
Michael
Hello,
if you’re referring to merge tags, you can find them here: https://www.thenewsletterplugin.com/documentation/newsletters/newsletter-tags/
Michael
Hello,
please perform a Lighthouse test on your website, that will allow you to bettere understand which element exactly is causing the (barely noticeable) CLS. You can perform a Lighthouse test by using Chrome’s developer options.
Michael
Hello,
hate to say that, but ChatGpt is correct : )
Lists are part of the core plugin, which is 100% free.Michael
Hello,
I already did: https://pagespeed.web.dev/analysis/https-bujuyollarda-com/cfm3no1ehu?form_factor=mobile
There’s no mentioning of Newsletter widget on the results.
Michael
Hello,
that’s right, names and other details are synced only once, when you import them. Any other edits other than email addresses should be synced manually. I’ve informed our developers of you request, it might be something we can consider adding in the future.
Michael
Hello,
I’ve run some tests on your website, and it looks like there are other elements contributing heavily to CLS score. Take a look here: https://webvitals.dev/cls/52RdMQLfBtFDjOrVJR5a
Michael
Hello,
no, blocks can’t be inserted inside columns, but we will think about this in next developments.
Thanks for your feedback.Michael
Hello,
we don’t offer support on this kind of customizations, however I’ll leave this thread open so other forums can help you.
Michael
Ciao Giancarlo,
questo problema è relativo al cron, ti consiglio di utilizzare un servizio di cron esterno (il tuo hosting può fornirtene uno, oppure ci sono soluzioni a pagamento come easycron).
Michael
Hello Oliver,
this is the current compatibility of html anchors in email design: https://www.caniemail.com/search/?s=anchors. As you can see, they’re extremely unreliable, so we won’t add this to Newsletter.
Michael
Hello,
if you have an active paid license, please open a support ticket from your account area, thank you.
Michael
Hello,
yes of course, a new import won’t delete old subscribers if they are not present in the import file: they will be left untouched. If you need to delete them, you can delete all subscribers before a new import.
Michael
Hello,
that’s not possible for technical reasons. Yes, the only way is by duplicating existing newsletters.
Michael
Hello,
if you click on that link, you can gather some more in depth info about that issue. If those blogs are sharing the same hosting, it’s probably caused by the same error.
Michael
Hello,
there are no issues with last Newsletter update that we are aware of. Can you please be a little more specific with theproblem you’re experiencing?
Michael
Hello,
in order to get priority support, please open a ticket from your account area, thank you.
Michael
Also, you can check if there are double subscriptions (which can be a cause) by going to the Subscriber detail and check the logs for that particular user (pick one for whom you’ve received a double notification).
Michael
Hello Jen,
please activate logging by going to Settings > General Settings > Advanced, then simulate a new subscription and paste here a copy of the logs.
Michael
Hello,
that’s not possible with an automation, but you can move them manually going to Subscribers>Maintenance, or one by one.
Michael
Hello Jen,
could you share with us an example of the two notifications you are getting? Are you sure there are no cc’s? Or maybe you’re using another form plugin with notifications turned on?
Michael
Hello Adam,
we’ve checked extensively the TranslatePress addon on our environments but we weren’t able to replicate this issue. A quick question: is your subscription/activation configuration the standard one?
Michael
Hello,
glad to hear that. As this is a public forum, you might want to share your solution here, as other users might benefit from it.
Thanks!
MichaelHello,
this is somewhat tricky to debug because “view online” pages of newsletters are not real Wp pages, as they are dynamically created. So there’s no way to customize open graph settings for those pages. The Facebook scraper could take the first image on the newsletter, for example, or the general website image, if that’s set by a Seo plugin. You can verify the behaviour by googling Open graph debugger.
A workaround for this might be setting a general website opengraph cover image, optimized, which will be detected by Facebook (and most other social networks).
Michael
Hello,
no, we do not have such a feature at the moment. I think you could automate this with some combination of plugins, but we cannot give support on these matters.
Michael
Hello,
unfortunately we do not provide support for custom features. Other forum partecipants might be able to help you, though.
Michael
Hello Jen,
are you referring to the admin notification emails that you get when a new subscriber joins?
Michael
Ciao,
sto verificando proprio questa mattina, scusami del ritardo. Risponderò a questo thread non appena avrò novità.
Grazie,
MichaelHello,
yes; I understood what you’re trying to do. I can’t give an ETA at the moment, but this is definitely something we will work on.
Michael
Hello,
normally we cannot help with these kind of customizations. I’ve passed this to our developers, if one of them will come up with an easy solution for this, I’ll gladly share it with you. Other forum users can also see this and suggest their solutions, of couse.
Michael
Hello Adam,
we’re looking into this, it’s related to how TranslatePress works. I’ll get back to you as soon as we’ll have any news.
Michael
Hello,
yes, that’s your tracking code, you can enter it in welcome page settings panel even if you have already a seo plugin who manages it. You can then find subscription conversions in your Google Analytics panel.
Michael
Hello,
I meant, contact your hosting provider. That’s how you’re sending mails currently. Our plugin doesn’t send anything on its own, it relies on the selected sending engine, like the website itself, external sending services and so on.
Michael
Hello,
since that’s just a notification message, it’s only available in english at the moment. You could edit the plugin files directly, if you are proficient with php, but we don’t provide support on those matters unfortunately.
Michael
Hello,
I just tried to sign up and I can confirm the 404s. Are you sure you created a Newsletter page with only the newsletter main tag in it?
Michael
Hello,
you should ask your provider for errors, if all emails bounce back there’s probably some misconfiguration at server level.
Michael
Hello,
those informations are already correctly formatted. remember to write data one per line, and to keep the same order for all lines (e.g. name, surname, email address, gender and so on). Separate values with commas and export as simple text. The copy everything from there and follow the automated procedure.
Michael
Hello,
please take a look here (https://www.thenewsletterplugin.com/documentation/subscription/subscription-form-shortcodes/#lists) and here (https://www.thenewsletterplugin.com/documentation/newsletters/newsletter-tags/#url-tags-usage)
Michael
Hello, that doesn’t look like a newsletter-code. That’s why you see only the link, since iframes are not supported in email design.
Michael
Hello,
I just tried to subscribe to your newsletter and I can confirm everything works as expected: I was able to edit my profile without being unsubscribed.
Michael
Hello,
please try to go to Subscribers > Unsubscription and set default messages, if you have changed them. (Just uncheck “customize”). then perform another test.
Michael
Hello,
delay is always counted towards last message. So if you want to send on 2nd day, 3rd day and 4th day, you should set 24 hours delay on all messages.
Michael
Hello,
this may be caused by an automatic unsubscription. Is your email address on the same domain?
Michael
Ok, and what do you mean exactly by “nothing is displayed”? Did you send a test newsletter after saving it?
Michael
Hello,
the error speaks for itself: too many of your sent emails are getting bounced. Which service are you sending with?
Michael
Hello Pierre,
unfortunately there’s no easy way to solve this with an update. Older templates may be flawed for a number of reasons and the quickiest way to get rid of this is to create a new “template” once and for all and keep using that to build your newsletters.
Michael
Hello,
what Siteground suggested you is correct, and I strongly suggest to sign up for dedicated SMTP service in order to gain speed and reliability.
Michael
Hello,
yes, you can use our free Smtp addon to send your newsletters and service emails with any remote Smtp service. All other emails from your website will be sent from the website itself. Beware that if you install any other smtp plugin, then ALL your emails will be sent through that, even your newsletters.
Michael
Hello Mike,
click stats on overview tab are related to subscribers who clicked, not single clicks. On links tab, those are the total clicks (a user could have clicked more than once) a link got.
Click tracking is 100% accurate. Opens tracking can be affected by bots, antivirus software etc.
Michael
Hello Brian,
did you also open a ticket on this matter? If yes, we’ll reply there, thank you.
Michael
Also,
this may happen cause you’re duplicating old templates with some errors on them. Try the following: create a new “template” from scratch (replicating your desired design) and then try to duplicate that, and see if the gradient issues persist.
Hello Pierre, thanks for you video.
Just a question: if you manually remove the wrong gradient, does it get removed from the editor and the sent newsletter?
Michael
Hello,
unfortunately this is something we don’t manage at the moment. I’ve passed this to our development team.
Michael
Hello Laszlo,
since you bought one of our premium licenses, in order to get priority support please open a ticket from your account area. Anyway, here’s the documentation for Automated and Autoresponder: https://www.thenewsletterplugin.com/documentation/addons/extended-features/automated-extension/
Hello Mary,
if the domain you’re sending from is onpointedigitalservices.com, it looks like there are some dmarc and spf related issues. Check here: https://mxtoolbox.com/emailhealth/onpointedigitalservices.com/
Please contact Siteground support and tell them to check your configuration.
Michael
Hello,
blocks in templates are created using our visual composer, in particular that design is created by using the Hero block.
Michael
Hello,
please read here: https://www.thenewsletterplugin.com/documentation/subscription/subscription-form-shortcodes/#lists
Michael
