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Viewing 200 posts - 1 through 200 (of 655 total)
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  • in reply to: Can the same user sign up for different lists? #346446
    Michael
    Keymaster

    Hello,

    you probably have Antispam active and those subscriptions are triggering it. Please try disabling it and perform some tests.

    Michael

    in reply to: Subscription to Specific List #346445
    Michael
    Keymaster

    Hello,

    may I ask you what you mean by “i have already changed the license to a different email”? Licenses email have nothing to do with the address you’re sending your newsletters from. You should check which address is currently used by going to Settings > General > Sender.

    About your subscription forms: do you have a live example I might look at?

    Michael

    in reply to: Add-ons manager and Intrasend problem #346372
    Michael
    Keymaster

    Hello Jenny,

    please reach me out at michael@thenewsletterplugin.com, I’ll make you setup a temporary admin login for me so I can fix this for you.

    Michael

    in reply to: Can the same user sign up for different lists? #346369
    Michael
    Keymaster

    Hello,

    if you have various subscription forms in your website that are connected to various lists, an already subscribed user should be able to sign up multiple times if you set “Allowed” on Subscription > Settings > Subscription of existing subscribers. In this way, they’ll update their profile options regarding which lists they are subscribed to. Another option is to ask your subscribers to update their profile options with a dedicated newsletter and a direct link to their profile.

    Michael

    in reply to: Amazon SES Bounce Working? #346278
    Michael
    Keymaster

    Hello,

    if you have a valid license with us, I’d kindly ask you to open a ticket from your account area, so that our dedicated support team can help you.

    Michael

    in reply to: Can the same user sign up for different lists? #346277
    Michael
    Keymaster

    Hello,

    “enforced” means that a particular list is assigned to all subscribers, regardless of where they signed up from. Aside from this, you can’t currently specify different lists on various locked content locations. What is going to be shown will always be what you set in Locked Content panel.

    Michael

    in reply to: Addon does not start, license is not recognized. #346276
    Michael
    Keymaster

    Hello, if you’re logged in in your account area, try to go here directly: https://www.thenewsletterplugin.com/account/new-ticket.

    Michael

    in reply to: Add-ons manager and Intrasend problem #346275
    Michael
    Keymaster

    Hello Jenny,

    Instasend panel appears in the right area when editing a post. Be sure that it hasn’t been deactivated by mistake, you check this by clicking on the three dots on the upper part of the screen, then Preferences > General > Advanced.

    Michael

    in reply to: “Invalid Newsletter” after a couple of weeks #346274
    Michael
    Keymaster

    Hello Rand,

    do the same links work for other subscribers, then? Did you try them yourself?

    Michael

    in reply to: “Invalid Newsletter” after a couple of weeks #346154
    Michael
    Keymaster

    Hello,

    no, as long as the newsletter remains active those links shouldn’t expire. May I ask you how did you check this issue?

    Michael

    in reply to: Addon does not start, license is not recognized. #346153
    Michael
    Keymaster

    Hello Horst-Michael,

    are you getting any particular error message? Did the website domain change? Anyway, if you have a valid professional license, please open a ticket from your account area so our support team can better help you.

    Michael

    Michael
    Keymaster

    Hello Jeannie,

    generally speaking, it’s not always reliable changing the sender address and name. Are you using an external sending provider?

    Michael

    in reply to: Custom Post Selection in Email Template #346002
    Michael
    Keymaster

    Hello @rmateen2004,

    I’m sorry but I’m not sure I understood what you’re asking. Newsletter has its own mail composer, you can use it by going to Newsletters > Add new.

    Michael

    in reply to: Wrong e-mail address #345995
    Michael
    Keymaster

    Hello Lukas,

    no worries, we’re here to help. Please drop a line to roberto@thenewsletterplugin.com explaining what happened and we will sort it out.

    Thanks,
    Michael

    in reply to: there is a critical error on this website #345828
    Michael
    Keymaster

    Yes, most definitely. You’re running some years old addon version but Newsletter is up-to-date. There’s no guarantee these would work together. You might try rolling back to some very old version of Newsletter core, but again, it’s a try and guess.

    Michael

    in reply to: there is a critical error on this website #345823
    Michael
    Keymaster

    Hello Hal,

    may I know which versions of each of your current Newsletter addons are you using? Also, which version of Newsletter are you in?

    Michael

    in reply to: Dkim= Fail #345822
    Michael
    Keymaster

    Hello,

    please run a test from here with the address you’re sending with: https://www.mail-tester.com/ and share the results.

    Michael

    in reply to: All subscribers – adding a custom field #345821
    Michael
    Keymaster

    Hello,

    yes, that’s correct. We will think about a way to make this more user friendly. Thanks for your feedback!

    Michael

    in reply to: Statistics – are they unique or total? #345820
    Michael
    Keymaster

    Hi Oana,
    opens and clicks are unique opens and unique clicks.

    Michael

    in reply to: there is a critical error on this website #345781
    Michael
    Keymaster

    Hello Hal, 

    we’re taking a look at this. I’ll get back as soon as possible.

    Thanks,
    Michael

    in reply to: Subscribers Waiting #345694
    Michael
    Keymaster

    Hello Hal,

    sorry for this delay. The reset option I mentioned is in Channel > Configure > Maintenance.

    Michael

    in reply to: Subscribers Waiting #345648
    Michael
    Keymaster

    Hello,

    first of all, you’re getting that message from Sendgrid because you exceeded your sending quota. You need to buy more credits by subscribing to one of their paid plans. To remove subscribers from an Autoresponder channell, you can use “Reset and restart” option in Autoresponder channel’s settings. Every subscribers will be removed from the whole channell. You cannot do this in a single step of an Autoresponder’s serie.

    Michael

    in reply to: Dkim= Fail #345647
    Michael
    Keymaster

    Hello,

    did you correctly setup DKIM on your domain?

    Thanks,
    Michael

    in reply to: Pop-up deactivation #345646
    Michael
    Keymaster

    Hello,

    to ask for support on premium addons, please open a ticket from your account area so we can better help you.

    Thanks,
    Michael

    Michael
    Keymaster

    Hello,

    unfortunately we cannot give support on custom code. A skilled devleoper should be able to help you on these matters.

    Michael

    in reply to: Sender address rejected #345449
    Michael
    Keymaster

    Hello,

    you can change the from address from your general settings panel.

    Michael

    in reply to: White screen after subscribing #345448
    Michael
    Keymaster

    Hello,

    do you have a live form that I can check? It looks like there is some delay on the redirection, we need to investigate whether is your website kinda slow processing that or something else is going on.

    Michael

    Michael
    Keymaster

    Hello Rachel,

    yes the addons keep working also after license expiration, but this doesn’t mean that other issues may arise (unrelated to license). You’re getting that error when you’re trying to add an image in the gallery block, is that right?

    Could you please take a look at your browser console to see if any particular message comes up there?

    Michael

    in reply to: Widget options #345303
    Michael
    Keymaster

    Hello Sam,

    if you set the default list for that form after any users already subscribed, those users haven’t been added to any list. You need to select those users and add to the desired list manually.

    Michael

    in reply to: Exporting daily analytics via API? #345198
    Michael
    Keymaster

    Hello Adam,

    at the moment that’s not possible, unfortunately. I’ve passed this to our developers to evaluate a future integration.

    Michael

    in reply to: Integrate Newsletter with Event Tickets #345197
    Michael
    Keymaster

    Hello,

    I’ve passed this to our developers, I’ll update you as soon as possible.

    Michael

    in reply to: Multiple Welcome Emails upon User Confirmation #345196
    Michael
    Keymaster

    If you have “Repeated subscriptions” turned off, a block should be set after each subscriptions, but of course if the user clicks very rapidly on the same link, multiple subscriptions can be triggered. Based on our experience, this is fairly remote possibility, though.

    Michael

    in reply to: Does inbuilt/default SMTP work (at all)? #345195
    Michael
    Keymaster

    Hello Adam,

    first of all, Newsletter doesn’t provide sending services, it’s just a tool. Sending engine must rely on your own server sending capabilities (with its own limits) or external services, free or paid. We highly suggest to use a dedicated Smtp plugin like Wp Mail Smtp or one of our addons if you bought / subscribed to one of the services we directly integrate with.

    Michael

    in reply to: Sending limit for Mailersend SMTP #345194
    Michael
    Keymaster

    Hello,

    you need to set 600 mails per hour in Newsletter’s settings.

    Also take a look at Help > Delivery and check the statistics there to collect some real-world data on your sending speed.

    in reply to: Widget options #345193
    Michael
    Keymaster

    Hello,

    the widget form is provided as is, if you need to create a custom form, please read here:
    https://www.thenewsletterplugin.com/documentation/subscription/newsletter-forms/

    Michael

    in reply to: Embed Youtube video #344918
    Michael
    Keymaster

    Hello,

    you can’t embed a video inside a Newsletter. What our video block does, is to take the placeholder image for any given video url (Youtube, Vimeo, etc.), put it inside the newsletter and create a link to the actual video.

    Michael

    in reply to: Custom Post Selection in Email Template #344902
    Michael
    Keymaster

    You’re welcome!

    Michael

    in reply to: Custom Post Selection in Email Template #344865
    Michael
    Keymaster

    Hello,

    the single post block is part of the Extended Composer Blocks addon, which is included in our premium licenses.

    Michael

    in reply to: Emails not being delivered #344826
    Michael
    Keymaster

    Hello,

    as I said, there are two different issues going on here.

    1. That Dmarc message is probably caused by missing Spf and Dkim records or wrongly set. Please check this with your hosting provider.

    2. To debug that php fatal error appearing when you click on Amazon SES addon, we need to take a look at the php logs. You can either activate WordPress debug mode / logging or look for php logs on your server. Let us have them, so we can verify whether that issue is caused by the old Ses addon or by something else (e.g. a conflict etc..)

    in reply to: Unsubscribe link not working #344766
    Michael
    Keymaster

    Hello,

    can you please paste here the url of your website?

    Michael

    in reply to: Emails not being delivered #344765
    Michael
    Keymaster

    Hello,

    there are two different issues going on here. The first one, for which you’re getting the refusal message from Amazon SES, is that you didn’t set up DMARC record on your server. Please proceed to do so by contacting your hosting provider.

    The other issue is caused by the fact that you can’t download updates to premium addons without a valid license. The addons will continue working without updates, but in the long run you may be missing critical updates and we do not guarantee them to work forever.

    Michael

    in reply to: Custom Post Selection in Email Template #344764
    Michael
    Keymaster

    Hello,

    if you’re using the composer, there is a block for importing single posts in the template. You can also select multiple categories from the Blog posts block.

    Michael

    in reply to: Need manuel URL to unsubscripe #344587
    Michael
    Keymaster

    Hello,

    unsubscribe links are create dynamically in each sent newsletter. So there’s no way of manually using shortcodes in another software, as they won’t work. May I ask which other software are you currently using to send newsletters?

    Michael

    in reply to: Third parties shortcode in email body #344586
    Michael
    Keymaster

    Hello Renato,

    we’re glad this has been solved. Saluti!

    Michael

    in reply to: How to use custom tags? #344547
    Michael
    Keymaster

    Hello Laurent,

    using custom fields you can add any custom tag you’d like. Just set the custom field and then recall it using {profile_x}, where x is the number of the custom field. You don’t need filter to do this.

    Michael

    in reply to: Third parties shortcode in email body #344546
    Michael
    Keymaster

    Hello Renato,

    yes, sorry for this delay. You need to contact the support team of Tablepress and tell them to register the shortcode at the Wp init without conditions, or at least to make it available during cron execution. You can link them to this thread or also have them contact us directly at stefano@thenewsletterplugin.com.

    Michael

    in reply to: Download as PDF? #344545
    Michael
    Keymaster

    Hello,

    we don’t plan adding this option in the near future, but If we get a lot of requests we might consider it. As I said, I’m not sure if this can be done with plugins alone or if you need some custom coding (more likely). Unfortunately we can’t offer support on these topics, I’d suggest hiring a developer and have this checked.

    Michael

    in reply to: compatible? #344544
    Michael
    Keymaster

    Hello,

    at the moment we don’t have an addon for that service, however you should be able to send through it by using a Smtp plugin like WP Mail Smtp or such. I saw they offer a Smtp connection as well. It will be slightly less reliable than an API connection, but you should have no particular issues.

    Michael

    Michael
    Keymaster

    Hello Christiaan,

    unfortunately at the moment there’s no such feature, not even in the paid version. I’ve passed this to our developers for further evaluation. We might consider adding this in one of the future Newsletter updates.

    Michael

    in reply to: Popup text not readable #344360
    Michael
    Keymaster

    Hello Paul,

    the popup form included in the core plugin is offered as-is, we know it might not fit every situation (expecially where theme’s css interferes with our own styles). To improve readibility you should address some classes with custom styles (which you can insert using our custom styles box in settings). To do this a minimum knowledge of css is required. Another option is switching to our premium leads addon, which sports some more advanced options.

    Ps. I took a brief look to your website and as an audio equipment enthusiast I’d like to say I loved your creations : ) Kudos from Italy!

    in reply to: Download as PDF? #344359
    Michael
    Keymaster

    Hello,

    this won’t be a core feature of the plugin in the near future, as I said in my last reply, this could be probably done with a combination of some plugins.

    Michael

    in reply to: Displaying subscriber count on frontend #344358
    Michael
    Keymaster

    Hello Miguel,

    unfortunately at the moment there’s no such feature. I’ve passed this to our developers for further evaluation and, possibly, to add this in our roadmap.

    Thanks for your feedback,
    Michael

    in reply to: Slow Delivery of Newsletter #344293
    Michael
    Keymaster

    Hello,

    please try the following:

    – uninstall Newsletter Smtp addon
    – install Wp mail smtp (https://wpmailsmtp.com/) or suremail (https://suremails.com/) plugins
    – add your Sendgrid login credential
    – perform some tests

    Also, check in Help > Scheduler if you have any notifications there.

    Thanks,
    Michael

    in reply to: Slow Delivery of Newsletter #344256
    Michael
    Keymaster

    Hello Amit,

    please note that if you’re using our external Smtp addon, you’re connecting to Sendgrid using Smtp protocol, not APIs (which are usually more reliable, we do have a premium addon for that), but even with the Smtp there should be no particular sending speed issues. Regarding the screenshots you sent me: I guess those stats are from Newsletter version 7.8.9, can I take a look at the same stats but relative to your last send? Also, did you take a look at Sendgrid logs to see if there’s anything unusual there?

    Michael

    in reply to: Third parties shortcode in email body #344252
    Michael
    Keymaster

    Hello,

    no, I didn’t get your emails. Anyway yes, sorry for the confusion: profile_nn is of course one of our tags, we execute it before the parent shortcode so that’s why you correctly see the rendered user id in the sent newsletter. Now we need to check why the tablepress shortcode doesn’t get rendered. I’ll get back to you shortly. Please let’s keep communicating here.

    Michael

    in reply to: Third parties shortcode in email body #344248
    Michael
    Keymaster

    Hello Renato,

    I didn’t get your email yet, but anyways, I took a look at the shortcode you’re trying to use. You’re basically putting a shortcode inside a shortcode, the latter gets rendered correctly, the “parent” one doesn’t. Is that right? Can you tell me where the second shortcode (profile_nn) is coming from?

    Michael

    in reply to: Slow Delivery of Newsletter #344241
    Michael
    Keymaster

    Hello,

    if you’re using our Sendgrid premium addon and you have a valid license, please open a ticket from your account area so we can better help you with premium support.

    Thanks,
    Michael

    in reply to: Newsletter delivery is very slow #344240
    Michael
    Keymaster

    Hello,

    is this a duplicate post of this one https://www.thenewsletterplugin.com/forums/topic/slow-delivery-of-newsletter ?

    If yes, please do not try to contact us in multiple locations, that will slow down support resolution times and confuse other users.

    Thanks,
    Michael

    in reply to: Third parties shortcode in email body #344138
    Michael
    Keymaster

    Hello Renato,

    inserting that kind of content inside a Newsletter could be problematic, but anyway I find it weird that it works in the test email. Could you please send a test email to michael@thenewsletterplugin.com ?

    Thanks,
    Michael

    in reply to: Monthly Events (from Events Manager Plugin) #344137
    Michael
    Keymaster

    Thanks!

    in reply to: Monthly Events (from Events Manager Plugin) #344026
    Michael
    Keymaster

    Hello Thomas,

    sorry for this delay. We recently added some options to the Events Manager addon, however what you’re asking would require further developments, which we already planned based on your suggestions.

    In the meantime, please take a look at last version and see if it has improved for your needs.

    Michael

    in reply to: Changing fonts, sizes #344025
    Michael
    Keymaster

    Hello,

    we do not provide support on these topics, however it’s simple css, look up the selectors from your browser console and target them with the desired rules. You can input them in the custom styles box inside General Settings.

    Michael

    in reply to: Custom CSS #344024
    Michael
    Keymaster

    Hello, please check your css. Remove the “>”

    div.tnp-subscription input, div.tnp-field input {
    border: solid 1px #bbb;
    }

    in reply to: Troppi iscritti spam – too much spam subscribers #344023
    Michael
    Keymaster

    Hi Antonio,

    we’ve wrote pretty much everything is worth knowing on spam subscriptions on this documentation page: https://www.thenewsletterplugin.com/documentation/subscription/antiflood/

    Michael

    in reply to: Re-send unopened email #343968
    Michael
    Keymaster

    Hello,

    we’re in the process of making some modifications of the massive actions that users can perform from subscriber list panel. Stay tuned!

    Michael

    Michael
    Keymaster

    Hello,

    I kindly ask you to open a ticket from your account area so that one of our developers can reach out and help troubleshoot this.

    Thanks,
    Michael

    in reply to: What does the “Custom CSS” field actually change? #343913
    Michael
    Keymaster

    Hello,

    that custom css is added to the main newsletter code, can you please try to create a custom rule, add it there, save and then proceed to create a new newsletter (in which you’d expect to see that custom rule reflected)?

    Michael

    Michael
    Keymaster

    Hello,

    I’ve passed this to our developers for further evaluation. I’ll get back to you as soon as possible.

    Michael

    in reply to: Monthly Events (from Events Manager Plugin) #343712
    Michael
    Keymaster

    Hello Thomas,

    I’m not sure I understood what you’re trying to obtain here. Do you need to pick only current month events when sending a newletter in the first days of the same month, is that right? And the same goes for “next month events” newsletter? If that is so, we don’t have such an option at the moment, I will pass this to our developers for further evaluation.

    Michael

    in reply to: Sender name not used #343569
    Michael
    Keymaster

    Ok,

    I’ll take a deeper look into this, I’ll get back to you as soon as possible.

    Michael

    in reply to: Automated – exclude a post #343568
    Michael
    Keymaster

    Hello Kazimierz,

    if you have a valid pro license, please open a ticket from your account area, so our dedicated support can reach out.

    Michael

    in reply to: Sender name not used #343496
    Michael
    Keymaster

    That’s correct, it’s the default WordPress sender name for service emails. So we know it’s not an issue on your email client. Try to change sender name and save again, then perform another test send. Also flush cache if you have a caching system in place (I don’t believe this helps but you never know).

    Michael

    in reply to: Sender name not used #343493
    Michael
    Keymaster

    Just received, thanks. I can confirm that the email address is showing, not the sender name. Are you sending using an external Smtp service?

    Michael

    in reply to: Schedules and new subscriptions #343490
    Michael
    Keymaster

    No worries!

    Michael

    in reply to: no configuration page for addon #343489
    Michael
    Keymaster

    Hello,

    glad to hear this has been solved.

    Michael

    in reply to: Sender name not used #343488
    Michael
    Keymaster

    Hello,

    could you please send a test email from Help > Delivery to michael@thenewsletterplugin.com?

    Thanks

    in reply to: Using “Single Post” for custom post type #343487
    Michael
    Keymaster

    Hello,

    I’m not sure what you’re asking, we have a custom posts block available among premium blocks in our composer, you can use that to import custom posts in a brand new newsletter. You don’t need any coding skill to do that.

    Michael

    in reply to: Schedules and new subscriptions #343296
    Michael
    Keymaster

    Hello,

    sorry, I misunderstood your request. Subscribers acquired after saving the schedule will be added to the sending queue (if not other targetization is selected). Counter will update after sending is over.

    Michael

    in reply to: Newsletter plugin slowing down wp-admin #343292
    Michael
    Keymaster

    Hello Ben,

    thanks for letting us know and glad you’ve solved this.

    Michael

    in reply to: Pre-sale questions #343281
    Michael
    Keymaster

    Hello Rebecca,

    1. That would require some further customization, if you need to hook the action to a custom order status. A skilled developer might be able to do this but we do not offer support on these matters.

    2. A gallery block is included in the paid composer blocks.

    3. Yes you can : )

    Let me know if you need anything else,
    Michael

    in reply to: Using “Single Post” for custom post type #343280
    Michael
    Keymaster

    Hello,

    at the moment it’s not possible, unfortunately. Custom post types can imported via Cpt block only.

    Michael

    in reply to: Schedules and new subscriptions #343279
    Michael
    Keymaster

    Hello,

    may I ask what you mean by “schedule”? Are you using Automated addon?

    Michael

    in reply to: Number of displayed rows #343207
    Michael
    Keymaster

    Hello,

    we don’t have such an option at the moment, I’m sorry. I’ll pass this to our developers in order to add this option in the future.

    Michael

    Michael
    Keymaster

    Hello Eddy,

    we don’t have such an option at the moment, unfortunately.

    Michael

    in reply to: How to Send Welcome Email with Coupon Code (WooCommerce)? #343204
    Michael
    Keymaster

    Hello,

    sending issues aside, welcome emails are sent automatically to every new subscriber. You can check this by performing a test subscription from your subscription form.

    Michael

    in reply to: small pictures in “single post” #343203
    Michael
    Keymaster

    Hello,

    you can make a selection of your blog posts prior to creating the newsletter, and group them by adding a custom category. Then you can use the normal posts block and select that category.

    Michael

    in reply to: Incompatibility with “Admin Menu Restriction” plug-in #343202
    Michael
    Keymaster

    Hello,

    Newsletter has its own role restrictions rules, you can find that option in Settings > Advanced.

    Michael

    in reply to: Error while sendig emails #343077
    Michael
    Keymaster

    Hello,

    as the error message suggest, there was a failure while connecting to your sending server. Please check this with your smtp hosting support team.

    Michael

    in reply to: automated newsletter #343015
    Michael
    Keymaster

    Hello,

    if you have a valid license, please open a ticket from your account area.

    Thanks,
    Michael

    in reply to: Checkbox notify me of follow-up replies via email #343014
    Michael
    Keymaster

    You’re welcome Ursula! Feel free to ask if you need anything else.

    in reply to: Sender name not used #342902
    Michael
    Keymaster

    Hello,

    let me run a couple of checks, I’ll get back to you.

    Michael

    in reply to: Gravity forms: subscription when payment failed #342901
    Michael
    Keymaster

    Hello,

    if you have a valid pro license with us, I’d kindly ask you to open a ticket, so that one of our developers can reach out.

    Thanks,
    Michael

    in reply to: Checkbox notify me of follow-up replies via email #342900
    Michael
    Keymaster

    Hello,

    no, Newsletter is a newsletter management tool, what you’re looking at is a simple notification system. WordPress has this embedded, with some limitations, but it mostly depends on which theme or plugin you’re using.

    Michael

    in reply to: Please confirm subscription email message #342743
    Michael
    Keymaster

    Any customization should be made from the Subscription > Confirmation page, please click reset in this panel and save. I don’t think Cloudflare and Wordfence would interfere. Eddy, please reach me at michael@thenewsletterplugin.com

    Michael

    in reply to: Please confirm subscription email message #342737
    Michael
    Keymaster

    Also, please try to deactivate “Customize” radio button when “Default” is selected instead of “Composer”. Remeber to save that, then switch back to “Composer” and save again.

    in reply to: Please confirm subscription email message #342736
    Michael
    Keymaster

    That looks correct, did you try a test send from there? Does that work?

    in reply to: Please confirm subscription email message #342726
    Michael
    Keymaster

    Hello Eddy,

    no, that’s not possible. I’d really need to take a look at a screenshot of your settings, specifically the Confirmation > Email tab. You can use any image sharing tool to send me that.

    Michael

    in reply to: Please confirm subscription email message #342654
    Michael
    Keymaster

    Hello Eddy,

    try the following:

    go to Subscription > Confirmation and switch to “Email” tab.
    Select “Composer” from the dropdown.
    Delete all blocks from the visual composer and add the “Html” block.
    Paste your code there.
    Test a subscription.

    Michael

    Michael
    Keymaster

    Hello,

    you can send out a newsletter to multiple lists of course, but in that way there would be no differentiate stats per list, not even with the pro license, however this is an interesting feature and I’ve already informed our developers, we will think about adding this in the future.

    Michael

    Michael
    Keymaster

    Hello Reetesh,

    yes you can do that even with the free version, however I’d recommend switching to one of our pro licenses in order to get more insights on each newsletter campaign. Basically, when a subscribers signs up you’ll ask for which industry they work for (or you can set this manually for each subscriber, without asking them, or again, you can ask them to update their profile). This means they will be assigned to a list. Then, you send a campaign (even the same, repeated) to each list and simply compare results.

    Michael

    Michael
    Keymaster

    No worries Connie, glad I’ve helped you!

    Michael

    Michael
    Keymaster

    Settings > General > Advanced, you can set role-related options.

    Michael

    in reply to: Sending emails at specified intervals #342318
    Michael
    Keymaster

    Hello,

    you can lower the sending speed on Newsletter general settings, but I also suggest to run some spam check tests.

    Michael

    in reply to: Please add before option #342317
    Michael
    Keymaster

    Hello,

    no, at the moment we don’t have such feature. We might be adding more targeting options later this year.

    Michael

    in reply to: GA Campaign #342169
    Michael
    Keymaster

    Hello Gregor,

    from your screenshot I can see a typo: “numer” instead of “number”. Please try to copy past this code, which is correct and shoule be working as expected:

    automated-{channel_number}-{email_id}

    in reply to: Batch delete Newsletter #342071
    Michael
    Keymaster

    Hello Gregor,

    I’ve passed this to our developers, it is certainly something we may add in the near future. Thanks for your precious feedback.

    Michael

    in reply to: Please confirm subscription email message #342070
    Michael
    Keymaster

    Hello,

    if you don’t answer my questions, it would be rather hard for me to help you.

    1. Where did you insert your custom html? The correct place to paste the code is: Subscription > Confirmation > Email > Select “Text” panel. Be sure that “Customize” radio button is selected.

    2. You can also send me a screenshot of that panel, so I can check everything is ok.

    Thanks,
    Michael

    in reply to: Users with status unsubscribe can’t subscribe again #341981
    Michael
    Keymaster

    Hello,

    you can edit error messages from the core plugin files, but there’s no option to edit them in the plugin frontend. We’ll think about adding this in the future.

    Thanks,
    Michael

    in reply to: Please confirm subscription email message #341980
    Michael
    Keymaster

    Hi,

    you said you added the html, may I ask where exactly did you add it? Did you check the “customize” radio button? Also, we recently added the option to create your customized service emails with our visual composer, did you give that a try?

    Michael

    in reply to: Remove welcome page redirection #341837
    Michael
    Keymaster

    Hello Kaz,

    no, we still haven’t introduced this feature, sorry about that.

    Michael

    in reply to: Please confirm subscription email message #341836
    Michael
    Keymaster

    I’m sorry, I still don’t understand what exactly isn’t working here. Did you design your confirmation email using the composer?

    Michael

    in reply to: Message templates taking over the customizion #341785
    Michael
    Keymaster

    Hello,

    I already answered you on the other topic. I’ll close this one.

    Michael

    in reply to: Please confirm subscription email message #341784
    Michael
    Keymaster

    Hello,

    can you please explain further? How is the layout different from what you designed?

    Michael

    in reply to: Feature Request: A/B Testing Subject Lines #341783
    Michael
    Keymaster

    Hello,

    even if we didn’t introduce this feature yet, it’s fairly easy to run an ab test with Newsletter: just use lists, send the same newsletter to two different lists and compare results.

    Michael

    in reply to: Blocks on the Nesletter Page #341782
    Michael
    Keymaster

    Glad you solved this, let me know if you need anything else.

    Michael

    in reply to: {date} tag does not work in Messages Template #341634
    Michael
    Keymaster

    Hello Florian,

    sorry for this delay. We recently introduced the option to create welcome and confirmation emails with our composer. If you use that, merge tags like {date_Y} will work correctly.

    Michael

    in reply to: Sending mail slowly #341629
    Michael
    Keymaster

    Hello,

    please contact your sending provider and ask them which is the hourly speed limit, then set the same amount in Newsletter general settings.

    Michael

    in reply to: Blocks on the Nesletter Page #341628
    Michael
    Keymaster

    Hello,

    as I said, it’s your theme that’s interfering with our code. Please change this css rule in your theme’s style file and use your preferred color.

    .tnp-subscription label, .tnp-profile label {
    color: #c11d1d;
    }

    in reply to: Our unsubscribe function is not working. #341602
    Michael
    Keymaster

    Hello,

    did you correctly setup Newsletter main page? It should contain Newsletter main tag only and nothing else.

    Michael

    in reply to: Blocks on the Nesletter Page #341552
    Michael
    Keymaster

    Hello,

    this is caused by your theme css interfering with our form. I’ll check the code and give you the right rules to be applied.

    Michael

    in reply to: Is there a list of shortcode? #341542
    Michael
    Keymaster

    Hello,

    if you’re referring to merge tags, you can find them here: https://www.thenewsletterplugin.com/documentation/newsletters/newsletter-tags/

    Michael

    in reply to: Link unsubscribes not function #341541
    Michael
    Keymaster

    Hello Leanne,

    I’ll test the subscription process on your website and then get back to you.

    Michael

    in reply to: Autoupdate subscribers by list #341540
    Michael
    Keymaster

    Hello,

    let me talk with our developers in order to see if there’s a workaround for this.

    Michael

    in reply to: Not the latest posts after upgrade plugin #341539
    Michael
    Keymaster

    Hello Esther,

    I’m taking a look right now, I’ll update you as soon as possible.

    Thanks,
    Michael

    in reply to: cls problem #341379
    Michael
    Keymaster

    Hello,

    please perform a Lighthouse test on your website, that will allow you to bettere understand which element exactly is causing the (barely noticeable) CLS. You can perform a Lighthouse test by using Chrome’s developer options.

    Michael

    in reply to: Link WP users to Newsletter #341378
    Michael
    Keymaster

    You’re welcome!

    Michael

    in reply to: multiple newsletters #341377
    Michael
    Keymaster

    Hello,

    hate to say that, but ChatGpt is correct : )
    Lists are part of the core plugin, which is 100% free.

    Michael

    in reply to: cls problem #341331
    Michael
    Keymaster

    Hello,

    I already did: https://pagespeed.web.dev/analysis/https-bujuyollarda-com/cfm3no1ehu?form_factor=mobile

    There’s no mentioning of Newsletter widget on the results.

    Michael

    in reply to: Link WP users to Newsletter #341330
    Michael
    Keymaster

    Hello,

    that’s right, names and other details are synced only once, when you import them. Any other edits other than email addresses should be synced manually. I’ve informed our developers of you request, it might be something we can consider adding in the future.

    Michael

    in reply to: cls problem #341324
    Michael
    Keymaster

    Hello,

    I’ve run some tests on your website, and it looks like there are other elements contributing heavily to CLS score. Take a look here: https://webvitals.dev/cls/52RdMQLfBtFDjOrVJR5a

    Michael

    in reply to: Columns #341316
    Michael
    Keymaster

    Hello,

    no, blocks can’t be inserted inside columns, but we will think about this in next developments.
    Thanks for your feedback.

    Michael

    in reply to: cls problem #341315
    Michael
    Keymaster

    Hello,

    do you have a live example I can take a look at?

    Michael

    in reply to: Add Preheader on Archive page #341181
    Michael
    Keymaster

    Hello,

    we don’t offer support on this kind of customizations, however I’ll leave this thread open so other forums can help you.

    Michael

    Michael
    Keymaster

    Hello,

    can you send me a screenshot of your footer block inside the composer?

    Michael

    in reply to: Newsletter non inviate #341120
    Michael
    Keymaster

    Ciao Giancarlo,

    questo problema è relativo al cron, ti consiglio di utilizzare un servizio di cron esterno (il tuo hosting può fornirtene uno, oppure ci sono soluzioni a pagamento come easycron).

    Michael

    in reply to: Creating an index for a newsletter #340972
    Michael
    Keymaster

    Hello Oliver,

    this is the current compatibility of html anchors in email design: https://www.caniemail.com/search/?s=anchors. As you can see, they’re extremely unreliable, so we won’t add this to Newsletter.

    Michael

    in reply to: Lead add in – Too large on mobile (bottom popup) #340959
    Michael
    Keymaster

    Hello,

    if you have an active paid license, please open a support ticket from your account area, thank you.

    Michael

    in reply to: Creating an index for a newsletter #340958
    Michael
    Keymaster

    Hello,

    no, that’s not possible within email design.

    michael

    in reply to: Autoupdate subscribers by list #340957
    Michael
    Keymaster

    Hello,

    yes of course, a new import won’t delete old subscribers if they are not present in the import file: they will be left untouched. If you need to delete them, you can delete all subscribers before a new import.

    Michael

    in reply to: Edit the contents of a sent newsletter #340956
    Michael
    Keymaster

    Hello,

    that’s not possible for technical reasons. Yes, the only way is by duplicating existing newsletters.

    Michael

    in reply to: Registration failed #340823
    Michael
    Keymaster

    Hello,

    this is caused by the Antispam filter, please check Antispam logs for further info.

    Michael

    Michael
    Keymaster

    Hello,

    if you click on that link, you can gather some more in depth info about that issue. If those blogs are sharing the same hosting, it’s probably caused by the same error.

    Michael

    in reply to: sending problems #340821
    Michael
    Keymaster

    Hello,

    there are no issues with last Newsletter update that we are aware of. Can you please be a little more specific with theproblem you’re experiencing?

    Michael

    in reply to: MailJet Plugin #340820
    Michael
    Keymaster

    Hello,

    in order to get priority support, please open a ticket from your account area, thank you.

    Michael

    in reply to: Subscriber notifications being sent multiple times #340668
    Michael
    Keymaster

    Also, you can check if there are double subscriptions (which can be a cause) by going to the Subscriber detail and check the logs for that particular user (pick one for whom you’ve received a double notification).

    Michael

    in reply to: Message displayed when subscription failed #340666
    Michael
    Keymaster

    Hello,

    this is caused by the Antispam filter, please check Antispam logs for further info.

    Michael

    in reply to: Subscriber notifications being sent multiple times #340656
    Michael
    Keymaster

    Hello Jen,

    please activate logging by going to Settings > General Settings > Advanced, then simulate a new subscription and paste here a copy of the logs.

    Michael

    in reply to: Moving subscribers between list #340653
    Michael
    Keymaster

    Hello,

    that’s not possible with an automation, but you can move them manually going to Subscribers>Maintenance, or one by one.

    Michael

    in reply to: errore nell’import di contatti #340461
    Michael
    Keymaster

    Ciao Valentina,

    ho risposto via mail.

    Michael

    in reply to: Subscriber notifications being sent multiple times #340451
    Michael
    Keymaster

    Hello Jen,

    could you share with us an example of the two notifications you are getting? Are you sure there are no cc’s? Or maybe you’re using another form plugin with notifications turned on?

    Michael

    in reply to: 404 page not found on any newsletter page #340450
    Michael
    Keymaster

    Hello Adam,

    we’ve checked extensively the TranslatePress addon on our environments but we weren’t able to replicate this issue. A quick question: is your subscription/activation configuration the standard one?

    Michael

    in reply to: fetch data dynamically… #340434
    Michael
    Keymaster

    Hello,

    glad to hear that. As this is a public forum, you might want to share your solution here, as other users might benefit from it.

    Thanks!
    Michael

    in reply to: Subscriber notifications being sent multiple times #340433
    Michael
    Keymaster

    Hello Jen,

    this is kinda weird. We’ll check for possible causes, I’ll be back shortly.

    Michael

    in reply to: API Error. #340432
    Michael
    Keymaster

    Hello Tom,

    yes do that, thank you, so you’ll get priority support.

    Michael

    in reply to: Opengraph settings for showing images on Facebook? #340431
    Michael
    Keymaster

    Hello,

    this is somewhat tricky to debug because “view online” pages of newsletters are not real Wp pages, as they are dynamically created. So there’s no way to customize open graph settings for those pages. The Facebook scraper could take the first image on the newsletter, for example, or the general website image, if that’s set by a Seo plugin. You can verify the behaviour by googling Open graph debugger.

    A workaround for this might be setting a general website opengraph cover image, optimized, which will be detected by Facebook (and most other social networks).

    Michael

    in reply to: Download as PDF? #340430
    Michael
    Keymaster

    Hello,

    no, we do not have such a feature at the moment. I think you could automate this with some combination of plugins, but we cannot give support on these matters.

    Michael

    in reply to: Create different response message for different lists? #340192
    Michael
    Keymaster

    Thanks for your words!

    in reply to: fetch data dynamically… #340191
    Michael
    Keymaster

    Hello,

    unfortunately we do not provide support for custom features. Other forum partecipants might be able to help you, though.

    Michael

    in reply to: Link unsubscribes not function #340189
    Michael
    Keymaster

    Hello,

    did you correctly setup a newsletter dedicated page on your website?

    Michael

    in reply to: API Error. #340188
    Michael
    Keymaster

    Hello,

    are wp rest blocked on your website by some security plugin maybe?

    Michael

    in reply to: Subscriber notifications being sent multiple times #340187
    Michael
    Keymaster

    Hello Jen,

    are you referring to the admin notification emails that you get when a new subscriber joins?

    Michael

    in reply to: Translation #340186
    Michael
    Keymaster

    You’re welcome!

    in reply to: 404 page not found on any newsletter page #340185
    Michael
    Keymaster

    Hello Adam,

    sorry for this delay. We’re still troubleshooting this behaviour.

    Michael

    in reply to: errore nell’import di contatti #340100
    Michael
    Keymaster

    Ciao,

    sto verificando proprio questa mattina, scusami del ritardo. Risponderò a questo thread non appena avrò novità.

    Grazie,
    Michael

    in reply to: Create different response message for different lists? #340009
    Michael
    Keymaster

    Hello,

    yes; I understood what you’re trying to do. I can’t give an ETA at the moment, but this is definitely something we will work on.

    Michael

    in reply to: Custom communication form #340008
    Michael
    Keymaster

    Hello,

    normally we cannot help with these kind of customizations. I’ve passed this to our developers, if one of them will come up with an easy solution for this, I’ll gladly share it with you. Other forum users can also see this and suggest their solutions, of couse.

    Michael

    in reply to: Translation #339906
    Michael
    Keymaster

    /includes/notification.html

    in reply to: 404 page not found on any newsletter page #339905
    Michael
    Keymaster

    Hello Adam,

    we’re looking into this, it’s related to how TranslatePress works. I’ll get back to you as soon as we’ll have any news.

    Michael

    in reply to: Understanding the conversion tracing code #339904
    Michael
    Keymaster

    Hello,

    yes, that’s your tracking code, you can enter it in welcome page settings panel even if you have already a seo plugin who manages it. You can then find subscription conversions in your Google Analytics panel.

    Michael

    in reply to: Remove welcome page redirection #339901
    Michael
    Keymaster

    Hello,

    no we don’t have that option at the moment, sorry about that.

    Michael

    Michael
    Keymaster

    Hello,

    I meant, contact your hosting provider. That’s how you’re sending mails currently. Our plugin doesn’t send anything on its own, it relies on the selected sending engine, like the website itself, external sending services and so on.

    Michael

    in reply to: Translation #339820
    Michael
    Keymaster

    Hello,

    since that’s just a notification message, it’s only available in english at the moment. You could edit the plugin files directly, if you are proficient with php, but we don’t provide support on those matters unfortunately.

    Michael

    in reply to: 404 page not found on any newsletter page #339815
    Michael
    Keymaster

    Hello,

    I just tried to sign up and I can confirm the 404s. Are you sure you created a Newsletter page with only the newsletter main tag in it?

    Michael

    Michael
    Keymaster

    Hello,

    you should ask your provider for errors, if all emails bounce back there’s probably some misconfiguration at server level.

    Michael

    in reply to: Importing by copy paste from Word #339713
    Michael
    Keymaster

    Hello,

    those informations are already correctly formatted. remember to write data one per line, and to keep the same order for all lines (e.g. name, surname, email address, gender and so on). Separate values with commas and export as simple text. The copy everything from there and follow the automated procedure.

    Michael

    in reply to: Automatic list assignement and unsubscribe button in Emails #339712
    Michael
    Keymaster
    in reply to: HTML code from Canva #339711
    Michael
    Keymaster

    Hello, that doesn’t look like a newsletter-code. That’s why you see only the link, since iframes are not supported in email design.

    Michael

    in reply to: Unsubscribed just by viewing ‘Update your details’ #339617
    Michael
    Keymaster

    Hello,

    I just tried to subscribe to your newsletter and I can confirm everything works as expected: I was able to edit my profile without being unsubscribed.

    Michael

    in reply to: Unsubscribed just by viewing ‘Update your details’ #339615
    Michael
    Keymaster

    Hello,

    please try to go to Subscribers > Unsubscription and set default messages, if you have changed them. (Just uncheck “customize”). then perform another test.

    Michael

    Michael
    Keymaster

    Hello,

    delay is always counted towards last message. So if you want to send on 2nd day, 3rd day and 4th day, you should set 24 hours delay on all messages.

    Michael

    in reply to: HTML code from Canva #339613
    Michael
    Keymaster

    Hello,

    yes of course. You will have to link it through a image sharing service.

    Michael

    in reply to: Forced black background color after plugin update #339612
    Michael
    Keymaster

    Hello Pierre,

    glad to have helped.

    Have a good day

    Michael

    in reply to: Unsubscribed just by viewing ‘Update your details’ #339561
    Michael
    Keymaster

    Hello,

    this may be caused by an automatic unsubscription. Is your email address on the same domain?

    Michael

    in reply to: HTML code from Canva #339560
    Michael
    Keymaster

    Ok, and what do you mean exactly by “nothing is displayed”? Did you send a test newsletter after saving it?

    Michael

    Michael
    Keymaster

    Hello,

    the error speaks for itself: too many of your sent emails are getting bounced. Which service are you sending with?

    Michael

    in reply to: Forced black background color after plugin update #339549
    Michael
    Keymaster

    Hello Pierre,

    unfortunately there’s no easy way to solve this with an update. Older templates may be flawed for a number of reasons and the quickiest way to get rid of this is to create a new “template” once and for all and keep using that to build your newsletters.

    Michael

    in reply to: Antiflood Triggered and SPAM #339548
    Michael
    Keymaster

    Hello,

    what Siteground suggested you is correct, and I strongly suggest to sign up for dedicated SMTP service in order to gain speed and reliability.

    Michael

    in reply to: Using different SMTP for newsletters and wordpress mails #339547
    Michael
    Keymaster

    Hello,

    yes, you can use our free Smtp addon to send your newsletters and service emails with any remote Smtp service. All other emails from your website will be sent from the website itself. Beware that if you install any other smtp plugin, then ALL your emails will be sent through that, even your newsletters.

    Michael

    in reply to: HTML code from Canva #339546
    Michael
    Keymaster

    Hello,

    where are you copying your code from Canva? In the html editor?

    Michael

    in reply to: Accuracy of newsletter statistics – links clicked #339462
    Michael
    Keymaster

    Hello Mike,

    click stats on overview tab are related to subscribers who clicked, not single clicks. On links tab, those are the total clicks (a user could have clicked more than once) a link got.

    Click tracking is 100% accurate. Opens tracking can be affected by bots, antivirus software etc.

    Michael

    Michael
    Keymaster

    Hello Brian,

    did you also open a ticket on this matter? If yes, we’ll reply there, thank you.

    Michael

    in reply to: time zone for scheduler? #339456
    Michael
    Keymaster

    Hello, scheduler follows your WordPress settings on timezones.

    Michael

    in reply to: Forced black background color after plugin update #339455
    Michael
    Keymaster

    Also,

    this may happen cause you’re duplicating old templates with some errors on them. Try the following: create a new “template” from scratch (replicating your desired design) and then try to duplicate that, and see if the gradient issues persist.

    in reply to: Forced black background color after plugin update #339454
    Michael
    Keymaster

    Hello Pierre, thanks for you video.

    Just a question: if you manually remove the wrong gradient, does it get removed from the editor and the sent newsletter?

    Michael

    in reply to: Create different response message for different lists? #339453
    Michael
    Keymaster

    Hello,

    unfortunately this is something we don’t manage at the moment. I’ve passed this to our development team.

    Michael

    in reply to: How to add a form to a list? #339452
    Michael
    Keymaster

    Hello Laszlo,

    since you bought one of our premium licenses, in order to get priority support please open a ticket from your account area. Anyway, here’s the documentation for Automated and Autoresponder: https://www.thenewsletterplugin.com/documentation/addons/extended-features/automated-extension/

    in reply to: Antiflood Triggered and SPAM #339450
    Michael
    Keymaster

    Hello Mary,

    if the domain you’re sending from is onpointedigitalservices.com, it looks like there are some dmarc and spf related issues. Check here: https://mxtoolbox.com/emailhealth/onpointedigitalservices.com/

    Please contact Siteground support and tell them to check your configuration.

    Michael

    in reply to: Where to find Image+Text+Button block #339323
    Michael
    Keymaster

    Hello,

    blocks in templates are created using our visual composer, in particular that design is created by using the Hero block.

    Michael

    in reply to: Antiflood Triggered and SPAM #339320
    Michael
    Keymaster

    Hello,

    are you currently sending with Siteground itself?

    Michael

    in reply to: How to add a form to a list? #339319
    Michael
    Keymaster
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