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Viewing 24 posts - 1 through 24 (of 24 total)
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  • in reply to: Cannot find my subscription #269363
    Michael
    Keymaster

    `Hello Domenico,

    I can confirm we never ran lifetime subscription offers on our own website. All our licenses last one year from the moment of purchase and include access to updates and premium support. A renewal notification is sent shortly before subcription expiry date.

    Best regards,

    Michael
    The Newsletter Plugin

    in reply to: Can’t Make a Ticket Have a Paid Blogger Plan #269080
    Michael
    Keymaster

    Hello,

    thanks for your enquiry. First of all, can you tell me which issues are you experiencing during ticket creation?

    About yuor questions: yes, you’d need to export your lists as csv, then you can easily import them in our plugin through the Advanced Import addon. If you had signup pages created with Tribulant’s plugin, you’d need to deactivate them and replace them with Newsletter’s own sign up forms.

    in reply to: upgrade to 7.0.4 – where are my HTML templates ? #267738
    Michael
    Keymaster

    Hello,

    did you follow our guide on how to implement custom themes? You can find it here. In particular, be sure to have put your custom themes in the right folder, otherwise they could have been overwritten by the update.

    Michael
    The Newsletter Plugin

    in reply to: Purchase order filled out from state of california #260012
    Michael
    Keymaster

    Hello, you can contact me at michael@thenewsletterplugin.com. I’ll gladly help you.

    Michael
    Keymaster

    Hello @birkmanit,

    in order to be able to help you, we’d need some more info. What is your status panel reporting? Any Ko’s?

    Michael

    in reply to: Vulnerability issues patched? #256611
    Michael
    Keymaster

    Hello @moscato,

    actually in the same blogpost it’s clearly stated we fully addressed the vulnerabilities 🙂

    in reply to: How do I get rid of the [TEST] mention in the mail subject? #244527
    Michael
    Keymaster

    Unfortunately there is no option to remove it and we don’t plan to introduce it either. A skilled developer could easily help you with this.

    in reply to: How do I get rid of the [TEST] mention in the mail subject? #244493
    Michael
    Keymaster

    Hello @edupin,

    test emails are used for..well, test purposes. We added [test] tag to help Newsletter’s users to differentiate them from regulars newsletters.

    Michael
    Keymaster

    Hello Humberto,

    Michael from the Newsletter Plugin here.
    I’m not sure what you are asking about your username issues: could you please clarify?

    Also, if you are asking about our templates, in the premium versione they are the same as in the free version, using the Composer.

    Best regards,
    Michael

    in reply to: Upgrading from Blogger to Agency #185185
    Michael
    Keymaster

    Hello,

    feel free to buy the blogger plan and test out all our addons, then you can decide whether to ask for a refund (we offer a 30 days money back warranty) or upgrade to Agency paying only the difference.

    Michael

    in reply to: TNP 5.4.4 – conflict with Gutenberg #96496
    Michael
    Keymaster

    Hello Claus,
    thank you for your feedback. We did some tests with the Gutenberg plugin and we didn’t find any serious conflict happening. Can you please specify which module of our composer isn’t working properly while Gutenberg is active?

    Thank you!
    Michael
    The Newsletter Plugin

    in reply to: I'm not very happy… #79070
    Michael
    Keymaster

    Hello Johann,

    I replied to your mail on the 25th of February but apparently you never get it. I then replied back to your last mail on 11st of March, still no luck I suppose. I don’t know what went wrong but let me apologize for this. Anyway, your license is active from the 25th of February, as you may check in your account page on our website.

    If it’s ok, please reply to this post to confirm your account is active.

    Michael
    The Newsletter Plugin

    in reply to: Licence key not valid ? #58719
    Michael
    Keymaster

    Hello,

    can you please send the email address you registered with to this address: michael@thenewsletterplugin.com so we can check?

    Thanks,
    Michael

    in reply to: Popup and Leads – difference? #29746
    Michael
    Keymaster

    Hello pikks,

    Leads extensions was meant to fully replace the old Popup extension, as its design was outdated and its features too. Please use Leads extension from now on, we will update it with new features in the near future.

    Thanks,
    Michael

    Michael
    Keymaster

    Salve, ci puoi dire l’indirizzo del tuo sito?

    Michael

    Michael
    Keymaster

    Hello Mike,

    it seems that your annual subcription is expired. You can renew it here.
    Or, you can also continue using our plugin for free without the access to premium extensions updates (but the plugin will continue to work as normal, even with that message).

    Best regards,
    Michael
    The Newsletter Plugin

    Michael
    Keymaster

    Hello mumbomedia,

    we understand your complains and we will introduce an option to set the default editor in the next release.

    Thanks for letting us know your thoughts on the new composer,

    Michael
    The Newsletter Team

    in reply to: View opens? #22762
    Michael
    Keymaster

    Hello psysid,

    yes of course: it’s possibile through Reports 4, which is part of our premium plugins subscription. See more here: Reports 4.

    Regards,
    Michael

    in reply to: limite lista dei sottoscrittori #21846
    Michael
    Keymaster

    Salve Stefania,

    no, a differenza di altri plugin, Newsletter non prevede nessun limite di subscribers!

    Michael
    The Newsletter Team

    in reply to: [newsletter] disabled by ad-block? #21744
    Michael
    Keymaster

    Hello Ezillner,

    I just checked your site with Chrome (last version) and AdBlock Plus extension installed (last versione) and I can tell you every field of your form correcrtly shows up. There’s no reason for AdBlock to block that form, indeed. Did you try with another pc/browser ?

    Michael
    The Newsletter Team

    in reply to: Pre-sales questions #19849
    Michael
    Keymaster

    Hello Mohib, I’ll try to answer your question by topic:

    Digest It’s definitely possibile with one of our premium extensions, Feed By Mail. Take a look at its features here.

    Amazon Our plugin connects with Amazon SES and Amazon SNS through our premium extension called Amazon SES (take a look here). It uses Amazon API and the only sending limit is the one set in your Amazon account settings. We never limit throughput of our users. Bounces are processed through Amazon SNS and displayed in our plugin dashboard but of course you can set Amazon SNS according to your needs. Bounced addresses are flagged as “bounced”: this means they will be still present in your database but can be conveniently erased at once.

    About your encoding worries, you will have no issues at all through our premium extension because it relies on Amazon APIs. If you use the free plugin with Amazon SMTP server you COULD have some trouble with encoding due to Amazon retro compatibility rules. Anyway, generally speaking, UTF-8 is always to be preferred.

    Templates EML files are not supported, anyway you can easily use online tools to convert your EML to plain HTML.

    I hope to have answered everything, if that’s not the case feel free to tell me.
    Best regards,
    Michael
    The Newsletter Plugin

    in reply to: HTML for Pippity #18779
    Michael
    Keymaster

    Hello,

    simply goes here: Newsletter > Subscription Form > Form Code and copy/paste html snippet.

    in reply to: Newsletter subscription box #18240
    Michael
    Keymaster

    Thorsten,

    can you please share your website address ? So I can take a look at the global design of your site and see if a pair of lines of CSS could do the trick.

    Regards,
    Michael

    in reply to: Изображения в теле письма #17382
    Michael
    Keymaster

    одговор је 42

Viewing 24 posts - 1 through 24 (of 24 total)
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