[Michael]

Hello,

a quick question: did you set the missing newsletter as “Private” in newsletter’s advanced settings?

[Michael]

Hello,

you can do that with our Automated premium addon, however new posts are sent on a schedule-basis, not automatically when a new post is published.

Thanks,
Michael

[Michael]

Hello,

I’m not sure I understood correctly what you’d like to achieve, but you can start from that code and edit it like you want, then use it in any page you’d like to.

Michael

[Michael]

Hello,

yes, just one email address is allowed at time. You can however create a filter in your mailbox to forward those emails to another address.

Thanks,
Michael

[Michael]

Hello,

no, there is no yearly scheduling options at the moment. I’ve passed this to our developers and we’ll consider adding this option in the future.

Thanks for your feedback,
Michael

[Michael]

Thanks Per,

for the kind words and the precious feedback. I’ve passed this to our developers, and we’ll consider creating a package for Composer.

Have a great day,
Michael

[Michael]

Hello,

the solution posted by Tony is the correct one.

Thanks,
Michael

[Michael]

Hello,

yeah, sorry for this delay, we’re still troubleshooting this. I’ll get back to you later this morning.

Thanks,
Michael

[Michael]

Hello Marcel,

yes exactly, that’s what I wanted to check. I’ll now investigate this with our developers, thanks for your feedback!

Michael

[Michael]

Hello,

do you have a live form where I can test the subscription process?

Michael

[Michael]

Hello,

test send button is on the composer panel, you are referring to the sending panel (after having pressed “Next”). Try a test send and see if the wrong font shows up in the actual email as well.

Michael

[Michael]

Hello,

at this page: https://www.ak-traditionelle-textilien-mv.de/newsletter-archiv/ I can see the two latest newsletters being shown, while the oldest one (08.05) is not. I’m not sure why it isn’t showing all three newsletters, but as long it is present in the database, it should show up.
Try to go to Newsletter Archive settings, change the “Showing the newsletter” option to something else, save, and check if the third newsletter is now showing up.

Michael

[Michael]

Hello,

you should use minimal form ([newsletter_form type="minimal"]) to have it all on one line. Attributes are accepted as well. Confirmation on the same page are not supported, you should always set a welcome page in Subscription > Settings.

Michael

[Michael]

Hello,

if you go to Subscription > Lists, you can unlink all subscribers from the Crowdfunding list and they’ll still be linked to the other lists you have. If I understood correctly what you’re trying to do : )

Michael

[Michael]

Hello,

do you see this behaviour right in the composer or after you perform a test send?

Michael

[Michael]

Hello Per,

at the moment unfortunately we don’t have a composer package for Newsletter.

Michael

[Michael]

Hello,

has the second newsletter been actually sent? Could you please send me a screenshot of your newsletter list?

Thanks,
Michael

[Michael]

Hello,
if you go to main settings it should report a more specific error. Try to empty the field, save, then input it again e click save again.

Michael

[Michael]

Hello,

which shortcode did you use on that page?

Michael

[Michael]

Hello Filip,

simultaneous sendings are not supported, additional newsletters sends are always queued.

Michael

[Michael]

Hello,

unfortunately no, web versions of newsletters are generated dynamically and there is now way of editing them. You could however use a link shortener like bit.ly.

Michael

[Michael]

Hello,

which error are you getting?

Michael

[Michael]

Hello,

that link is wrongly formatted, did you correctly setup a newsletter dedicated page?

Michael

[Michael]

Hello,

we already have some countermeasures against spammers, please check this page: https://www.thenewsletterplugin.com/documentation/subscription/antiflood/

Thanks

[Michael]

Hello,

maybe you sent the second newsletter to a different list or set some filters by mistake?

Michael

[Michael]

Hello,

did you take a look at our documentation page on multilanguage? https://www.thenewsletterplugin.com/documentation/installation/multilanguage/

Thanks,
Michael

[Michael]

Hello Eric,

thanks for the kind words. I’ve passed this to our developers, which will consider wheter to add this to our development roadmap.

Always nice to have some feedback from our users, thank you!
Michael

[Michael]

Hello Gabi,

I took a look at your last newsletter and the online version works as expected. Can you confirm this?

Thanks,
Michael

[Michael]

Hello Patrick,

yes, that’s correct. Integration with third party services like Mailjet regards the sending process only (and bounce management). Contacts and newsletter creation are always managed with Newsletter.

Thanks,
Michael

[Michael]

Hello,

when you send a newsletter you can embed a link to their profile page which can be reached without the need of entering email addresses. If you are referring to WordPress users which are not subscribers yet, you can install our addon Wp Users, which lets you import WordPress users to your mailing list.

Thanks,
Michael

[Michael]

Hello Gabi,

do you plan to send a new newsletter in the next days? I just subscribed to your website and for troubleshooting purposes it would be better that I receive directly, cause there seems to be something wrong on all the links contained in the newsletter.

Thanks,
Michael

[Michael]

Hello,

that’s a warning message, please turn off wp debug from your wp-config.

You cannot register twice the same email address, each address is unique.

Thanks,
Michael

[Michael]

Hello Gabi,

I’d need you to forward me an already sent newsletter, could you do that?

Thanks,
Michael

[Michael]

Hello Karen,

in order to get support for paid addons, I’d ask you to open a ticket from your profile page.

Thanks,
Michael

[Michael]

Hello,

sorry, for some reason your post went unnoticed. Yes, it’s possible, in the Advanced panel just after the composer, you can type in a different sender address and a sender name for each newsletter.

Thanks,
Michael

[Michael]

Hello,

can you please send a test newsletter to michael@thenewsletterplugin.com ? Please let me know when it’s sent.

Thanks,
Michael

[Michael]

Hello,

yes, that’s the correct procedure.

Thanks,
Michael

[Michael]

Hello,

there are no “newsletters default css”, everything you can set is inside the composer. If you’d like to style your newsletter further, you’d need to switch to html editor but you cannot go back to the composer once you do that.

Michael

[Michael]

Hello,

did you try a test run from the Help > Delivery panel?

Thanks,
Michael

[Michael]

Hello,

for heavy customizations you should use a custom form, which lets you add further html elements along with custom styles. Take a look at our documentation, custom forms section.

Thanks,
Michael

[Michael]

Hello,

you need to edit the page where you inserted the [newletter] shortcode (which is a unique page, dynamically showing service messages). You can edit that with Gutemberg, of course.

Thanks,
Michael

[Michael]

Hello,

are you trying to style the read more button inside newsletters? If so, you should use the composer, the custom css box is used to style the forms only.

Thanks,
Michael

[Michael]

Hello Bryan,

in order to get supporto for premium addons (if you have a valid license), please submit a ticket from this page: https://www.thenewsletterplugin.com/support

Thanks,
Michael

[Michael]

Hello,

sorry but I must ask again: do you have.a valid license? If so, you have to open a ticket in order to obtain support. We cannot answer support requests for addons here, we have a dedicated channel for that.

Thanks,
Michael

[Michael]

Hello,

we checked your email and there is something not working properly in the headers. Can you check if you have any other plugin that may interact with email sending? Our plugin does not generate headers, they are generated by Php libraries contained in WordPress core.

Thanks,
Michael

[Michael]

Hello Lukasz,

the best advice I can give you is to backup everything and proceed with the installation, then check if your website exploded. : ) Jokes apart, we are not aware of particular issues that may arise, however when upgrading between different major versions, it’s always a best practice to try it first on a staging account, if available, or have ready a fresh backup in the case something doesn’t work afterwards. It should be ok, though.

Thanks,
Michael

[Michael]

Hello, thanks.

Could you please send a test newsletter directly from the composer at test@thenewsletterplugin.com so we can take a closer look?

Michael

[Michael]

Hello,

I’m not sure I understood correctly. What is gmx? An email provider?

Thanks,
Michael

[Michael]

Hello,

yes, unfortunately we made a mistake and we apologize for that. If you do have an active license with us, in order to get premium support please open a ticket from here: https://www.thenewsletterplugin.com/account/tickets. Please attach some screenshots of the main Autoresponder settings panel and of the various email steps. Or, if you prefer, you can set up a temporary admin login to your website so we can take a closer look (this would be faster).

Thanks,
Michael

[Michael]

Hello,

that was a wrong answer, I can confirm that you must set the delay from the previous message, as you did. Sorry for the misunderstanding. That’s why I asked you for the screenshots.

Michael

[Michael]

Hello,

this is rather weird. Could you please send me a couple of screenshots from your Autoresponder settings panel? Your configuration seems ok from what you wrote.

Michael

[Michael]

Hello Colin,

I already asnwered you through our ticketing system. Let’s communicate there, thanks.

Michael

[Michael]

Hello Lukasz,

you’re totally right, from time to time we find some outdated doc pages, thanks for feedback, we will update them as soon as possible. About your question: the Extended Composer Blocks addon has a Single Post block available with styling options. Remember also that all our licenses come with a 30-day money back policy, so you can always try out our professional addons and decide later.

Thanks

[Michael]

Hello,

in the exported file there is a status column which can be easily filtered. There is no way of exporting confirmed subscribers only from the plugin.

Thanks,
Michael

[Michael]

Hello Patricia,

I just logged in and everything is working as expected. Here’s the “normal” way of using Instased. You create your post, then save it and publish it. Now Instasend widget is active, and you can create a newsletter following the steps.

Michael

[Michael]

Hello Patricia,

no worries, I’m going to login again into your website and check this.

Regards,
Michael

[Michael]

Hello Patricia,

that is normal, since the addon comes from our private repository and not the official WordPress plugin directory.

About Instasend: you don’t see Instasend widget in the right sidebar of the posts editing page? Are you sure it’s not minimized?

Michael

[Michael]

We’re still investigating Mike, sorry but this is a tricky one.

I’ll get back to you as soon as possible.

Michael

[Michael]

Hello Patricia,

yes, I logged in and fixed this for you. Everything is working correctly now, Addons Manager is installed and activated.

Michael

[Michael]

Hello,

we do not have a feature that sends out immediately a newsletter when a post is published (custom or regular post, doesn’t matter). You can however create a scheduled newsletter with all last posts (you can make it run daily, for example). Take a look here: https://www.thenewsletterplugin.com/automated

[Michael]

Hello Mike,

don’t worry, I found your email. I’m taking look right now.

Michael

[Michael]

Hello Mike,

I just checked again and I didn’t receive login emails. What is your domain, btw? Can you please try again?

Thanks,
Michael

[Michael]

Hello Patricia,

I fear we won’t be able to troubleshoot this without a direct access. Could you please create a temporary admin account using this email: michael@thenewsletterplugin.com?

Thanks,
Michael

[Michael]

Hello Patricia,

do you see the Addons manager label in green when you hover on Newsletter from your WordPress sidebar?

[Michael]

Hello,

I’ve passed this to our developers and we’ll consider adding this to one of the following newsletter updates.

Thanks,
Michael

[Michael]

Hello Mike,

yes you can edit the db tables directly but we don’t offer support on these advanced matters. Please, create a temporary admin account using this mail michael@thenewsletterplugin.com, so I can take a closer look at this behaviour.

Thanks,
Michael

[Michael]

Hello,

please read the documentation article here: https://www.thenewsletterplugin.com/documentation/subscription/subscription-form-shortcodes/ to learn how to edit the minimal form or create a custom form.

Thanks,
Michael

[Michael]

Hello,

please read the documentation article here: https://www.thenewsletterplugin.com/documentation/subscription/subscription-form-shortcodes/ to learn how to edit the minimal form or create a custom form.

Thanks,
Michael

[Michael]

Hello and thanks for using our plugin.

Yes, it’s possible, you need to create a custom form, please follow the guide here: https://www.thenewsletterplugin.com/documentation/subscription/newsletter-forms/

Thanks,
Michael

[Michael]

Yes, you could do that by ftp or simply downloading the zip file from https://wordpress.org/plugins/newsletter/ and uploading it from your WordPress dashboard.

[Michael]

Hello Mike, could you please try to reinstall Newsletter core files? It looks like something has got corrupted. Also, does this issue appear in other parts of the plugin as well?

Thanks,
Michael

[Michael]

Hello,

of course not, on your first topic you mentioned Automated and I supposed you were already using it. My fault, sorry about that. Anyway, what you really need is Autoresponder addon and yes, it can fit your needs. The only thing is we never tested such long spans but I think that with a correctly set cron, there’s no reason it won’t work.

Read more on Autorespondere here: https://www.thenewsletterplugin.com/autoresponder

Thanks,
Michael

[Michael]

Hello, do you have a live example of the page you’re trying to create?

Thanks,
Michael

[Michael]

Hello,

are those forms custom as well or are you using another form plugin to create them? We do have integrations with most of them.

Thanks,
Michael

[Michael]

Hello mike,

can you see any errors in the browser console while trying to save the edits?

Thanks,
Michael

[Michael]

Hello Patricia,

that shouldn’t be related, however if everything’s working as it should, I’d leave it as it is. Let me know if you need anything else.

Thanks,
Michael

[Michael]

Hello, support for premium addons is provided through our ticketing system only. Please open a ticket from this page: https://www.thenewsletterplugin.com/support

Thanks,
Michael

[Michael]

Hello, support for premium addons is provided through our ticketing system only. Please open a ticket from this page: https://www.thenewsletterplugin.com/support

Thanks,
Michael

[Michael]

Hello Helmut,

we’re currently checking this. I’ll be back once I have any update.

Thanks for the feedback,
Michael

[Michael]

Hello,

to do that you’d need to create a share link for the social network you wish to use. The link format depends from social network to social network, for Facebook for example, it’s something like https://www.facebook.com/sharer/sharer.php?u=yourpost. Then, simply embed that link in your newsletter, as plain text or using a button.

Thanks,
Michael

[Michael]

Hello,

I’ve passed this to our developers, we will add an option to increase entries number. Thanks for your feedback!

Michael

[Michael]

Hello Jon,

that would require some custom code, which we can’t give support for, unfortunately. But a skilled developer should be able to do this quite easily.

Thanks,
Michael

[Michael]

Hello Geoffrey,

I believe asking Mailersend support was the right path, let me know what they’ll answer if you don’t mind!

Thanks,
Michael

[Michael]

Thanks Geoffrey, I do confirm it wasn’t one of your plugins’ fault. Can you please run a test send briefly disabling wp smtp and see if the error persists? 

Thanks
M

[Michael]

Hello,

yes I took a look at your emails, sorry for this delay. I’d need another thing, cause one of our developers have already seen this behaviour and it was caused by a conflict with another plugin. Could you please let us have a list of your currently active plugins?

Thanks,
Michael

[Michael]

Hello,

that seems correct, I don’t know why it shouldn’t work in your case. However, unfortunately we do not provide support on custom code, sorry.

Regards,
Michael

[Michael]

Hello,

without an external action, our plugin cannot change subscribers status. If that’s happened by mistake, unfortunately there is no way to revert things, apart from doing it manually or in bulk.

Regards,
Michael

[Michael]

Hello,

when you created the newsletter with the last posts block, inside the settings panel of that block there is an option to do that. You can set Automated not to run when no new posts are found, or to send a custom message.

Regards,
Michael

[Michael]

Hello,

are you sure you don’t have a filter active on the subscribers list page?

Regards,
Michael

[Michael]

Hello Sheila,

we do not have a discount program for charities, however most of the features of our plugin are availble for free. Were you interested in any feature in particular?

Regards,
Michael

[Michael]

Hello and thanks for using our plugin.

Yes of course, you can add the only version link using the {email_url} tag, which you can insert anywhere in the newsletter.

Regards,
Michael

[Michael]

Hello Dana,

yes of course, you can do that. Please read this documentation article on custom forms, you’ll find all the needed indications: https://www.thenewsletterplugin.com/documentation/subscription/newsletter-forms/

Regards,
Michael

[Michael]

Hello,

before we deployed our own visual composer to edit newsletters and made it default, we used TinyMCE editor to build them. So currently new newsletters are always created with the new composer. Likewise, if you previously created a newsletter with TinyMCE editor, it will open that as default editor.

Regard,
Michael

[Michael]

Hello,

this is kinda weird. As you said, usually Apple Mail has issues displaying images, because of their proxies, but showing no content at all may indicate other issues. I’d ask you two things:
– go to Newsletter > Help > Delivery and perform a test from there. See if you display that message from the same Apple Mail client.
– Send a test newsletter from the composer panel to michael@thenewsletterplugin.com (me).

Thanks,
Michael

[Michael]

Hello,

unfortunately I didn’t get your email. Could you please try again?

Thanks,
Michael

[Michael]

Hello Patricia,

no, there is no pre-condition to install the Addons Manager, it’s just a regular plugin. Could you please try again after deleting the plugin folder via ftp?

Michael

[Michael]

Hello Geoffrey, and thanks for using our plugin. This is rather weird, I’d need to take a look at one of these newsletter, could you please send a test one to michael@thenewsletterplugin.com?

Thanks,
Michael

[Michael]

Hello Farant,

disabling Gravatar from your WordPress settings only disables it in WordPress core. Any plugin or theme can override that setting for its particular purposes, just like Newsletter does. At the moment, there is no option to disable Gravatar retrieval in subscriber statistics.

Thanks,
Michael

[Michael]

Salve Federico,

avrei bisogno di un accesso diretto al sito per provare a debuggare questo problema. Puoi creare un utente temporaneo utilizzando la stessa mail di cui sopra.

Grazie,
Michael

[Michael]

Hello Maja,

unfortunately at the moment there is no such option, not even in the premium version of Newsletter. Custom fields are collected for internal use only. However, I’ve passed this to our developers which will consider adding this in one of the future Newsletter updates.

Thanks,
Michael

[Michael]

Hello,

glad you found out this solution, which is correct.

Thanks,
Michael

[Michael]

Hello,

unfortunately at the moment this is not possible through the Leads dashboard, however it should be doable with a little bit of custom code.

Thanks,
Michael

[Michael]

Hello,

as Graham correctly pointed out, there isn’t a tag at the moment which displays the registration date. I’ve passed this to our developers and we will consider adding this in a future update.

Thanks for your precious feeback,
Michael

[Michael]

Hello Claus,

username and password in Smtp are encoded and sent to the Smtp provider only.

Thanks,
Michael

[Michael]

Hello,

at the moment we don’t have such an option. I’ve added this to our feature request list, which will be evaluated by our developers.

Thanks for your feedback!

Michael

[Michael]

Hello Sheila,

just to be sure: are you referring to the newsletter buttons or to the forms buttons?

Thanks,
Michael

[Michael]

Salve Federico,

purtroppo non mi è arrivato nulla. Puoi rimandare le mail, per cortesia?

Grazie,
Michael

[Michael]

Hello,

it looks like your license expired. You can renew anytime by going to https://www.thenewsletterplugin.com/premium.

Thanks,
Michael

[Michael]

Hello and thanks for using our plugin.

If you’re a customer, I’d ask you the favour of using our premium ticketing platfom which you can access here: https://www.thenewsletterplugin.com/account/tickets.

Thanks,
Michael

[Michael]

Hello Patricia and thanks for using our plugin.

Just a quick question: is the addon manager correctly installed and activated on your blog now?

Thanks,
Michael

[Michael]

Hello Barbara,

the reason behind this is aggressive automatic spam filters set in place by various providers, lately. Two step unsubscription should work in most cases, but we are aware of this issue. If you’re willing to help us, it would be of great help if you could collect the IP of some of these users, and sent them to us at michael@thenewsletterplugin.com

Thanks,
Michael

[Michael]

Hello and thanks for using our plugin,

yes of course, you can set that by going to Settings > General > Advanced.

Thanks,
Michael

[Michael]

Hello and thanks for using our plugin,

did you read carefully our documentation article here: https://www.thenewsletterplugin.com/documentation/subscription/antiflood/ ?

Thanks,
Michael

[Michael]

Hello Claus,

unfortunately it’s not possible, but if you write “Hello” and then the name tag, if the name tag is not present it will just display Hello, which is, if I understood correctly, what you’re trying to do. Correct me if I’m wrong!

Thanks,
Michael

[Michael]

Hello,

considering that support is available from Monday to Friday and that you published your first post on Thursday at 11pm, we answered your post 28 hours later. In what world do you call that an unreasonable amount of time? We’re a small team and we do our best to help and listen everyone, and believe me or nor, paying customers are only a small fraction of our support requests. I’m happy to hear that Mailster answered you in such a small amount of time, we do that too – on mondays.

Take care,
Michael

[Michael]

Hello, and thanks for using our plugin.

I can assure you that Newsletter isn’t automatically unsubscribing anyone, unfortunately this is caused by automatic spam filters active on your recipients’ mailboxes. To prevent this, please activate 2-step unsubscription as described here: https://www.thenewsletterplugin.com/documentation/subscribers-and-management/cancellation/#Two-Clicks-Unsubscribe.

Thanks,
MIchael

[Michael]

Hello and thanks for using our plugin.

We do care about all our customers, don’t you worry. Response times may vary based on how busy we are but we do our best to answer everybody in a reasonable amount of time. We do apologize if this didn’t happen in your case.

About your issue: do you have a live subscription form I can take a look at?

Thanks,
Michael

[Michael]

Hello,

this is weird, actually. I can see you have the Addon Manager installed and active, could you please go in its panel and send me a screenshot of what you see there?

Thanks,
Michael

[Michael]

Hello Claus,

do you have a live example of the buttons design you’d like to get?

Thanks,
Michael

[Michael]

Hello and thanks for using our plugin!

You’re right, there is no option to change those aspects right in the composer, so your only chances are to build a custom template from scratch or, to switch your “final” newsletter to the html version and add some css rules. With the latter option, you will not be able to switch back to the visual composer, though.

Michael

[Michael]

Hello Ignacio,

yes, our premium Automated addon does exactly what you asked.

Michael

[Michael]

Hello Ignacio,

I understand. Unfortunately we don’t fully support multilanguages environments. I’d suggest you to do the following: create different newsletter templates, one for each language you need. The only block you’d need to recreate manually is the legal block. Then, you can use those two templates to target english speaking and spanish speaking subscribers (if they belong to different lists). At the moment, targeting can NOT be saved in a template, so you should select it manually every time.

Thanks,
Michael

[Michael]

Hello,

glad to have pointed you in the right direction : )

Have a nice day,
Michael

[Michael]

Hello,

I think it’s a browser related issue. I can see the input from Chrome, Firefox and Safari, on macOS, both desktop and mobile. Can you tell me which browser/OS are you using when experiencing this issue?

Michael

[Michael]

Hello, and sorry for the late reply.

I see that your wp registration form is customized, may I ask which plugin are you currently using? Normally Wp registration form doesn’t collect name, only username, but since you have both I’d need to take a look at it to see why our plugin is picking the wrong one.

Michael

[Michael]

Hello,

a screenshot wouldn’t be much useful in this case. Isn’t the form live on your website right now?

Michael

[Michael]

Hello Ignacio,

which localizatin plugin are you currently using?

Thanks,
Michael

[Michael]

Hello Peter,

to edit those service messages, you need to go to Settings > Message Templates

Thanks,
Michael

[Michael]

Hello Peter,

this issue is not related to The Newsletter Plugin, but it affects a lot of mail marketing systems and it’s caused by the new rules set earlier this year by Google and Yahoo in order to prevent spam. We can mitigate this somehow, with “tricks” such as the 2-step unsubscription process, but we cannot guarantee it works 100% of the times.

Thanks,
Michael

[Michael]

Hello,

unfortunately we do not offer support for custom code. Anyway, in your case I’d take a look at this hook: https://www.thenewsletterplugin.com/documentation/developers/dev-newsletter-hooks/#filter-newsletter-user-subscribe

Thanks,
Michael

[Michael]

Hello Peter,

you can find the 2-step unsubscribe settings by going to Subscription > Unsubscription.

Thanks,
Michael

[Michael]

Hello,

do you have a live example of this form?

Thanks,
Michael

[Michael]

Hello Ignacio,

we don’t have a program for non profit organizations, however, if you create a template on the Composer with a latest posts block set to retrieve the last published posts, you’ll end up with a ready to send template which you can send manually whenever you’d like to.

Thanks,
Michael

[Michael]

Hello Ignacio,

yes of course you can, just go to Subscription > Settings and messages > Advanced and set Notifications to “yes”.

Michael

[Michael]

Hello,

when you say “it is not applied”, do you say that because users keep getting unsubscribed? If that so, we are aware of this issue and we’re working on a solution. If you’re willing to help us, it would be of great help if you could collect the IP of some of these users, and sent them to us at michael@thenewsletterplugin.com

Michael

[Michael]

Hello Peter,

were the mail templates custom made? If so, you should update your logo manually. Also, if you want to create a reusable signature, I’d suggest to create a new composer template so you can always start from there when creating a new newsletter.

Let me know if this helps you,
Michael

[Michael]

Hello Ignacio,

that’s exactly what our premium Automated addon does. Take a look here: https://www.thenewsletterplugin.com/automated

Thanks,
Michael

[Michael]

Salve Federico,

puoi inviare a michael@thenewsletterplugin.com

Grazie,
Michael

[Michael]

Hello,

do you have a live example of this form?

Thanks,
Michael

[Michael]

Hello, and thanks for using our plugin.

Unfortunately automatic unsubscriptions are rapidly becoming an issue for some users. We’ve added a 2-step unsubscription process that you can activate in our general settings panel that should mitigate this problem (casued by automatic spam filters that some of your recipients have in place) but some unsubscriptions may still occur.

If you’re willing to help us retrieve some useful data on this matter, please let us have some of the IP’s of the unsubscribed users so we can build a sort of database of where these come from. You can mail them at michael@thenewsletterplugin.com

Thanks,
Michael

[Michael]

Hello James, and thanks for using our plugin.

Fonts in email design are a little bit different from web design (eg. your own blog pages) and not all fonts are to be considered safe for use. That’s why we’ve included only fonts that 100% of the clients will render properly. However, as Google Fonts are getting more and more widely supported, we’re currently testing them in our Composer and we’ll be adding them in the near future.

Thanks,
Michael

[Michael]

Hello,

I noticed you were also mentioning our import addon, that is free and bundled with the free version of our plugin.

Thanks,
Michael

[Michael]

Hello Peter,

and thanks for using our plugin. Logo and company info can be set in Newsletter’s main settings and then recalled by the Header block in the Composer.

Michael

[Michael]

Hello Jonas,
you’re most welcome. Happy to see your issue solved!

Thanks,
Michael

[Michael]

Hello, and thanks for wanting to give our plugin a shot.
We’re sorry if the website design didn’t work well for you, let me clarify some things:

– Gravity forms integration is a paid addon, which you can get by subscribing to one of our premium licenses. That’s why you were sent to the pricing page.
_ The core plugin is and will always be free, you can download and install it directly from your WordPress run website or by manual installation from the WordPress.org plugin repository.
– We do not offer demo versions of our premium addons. However we have a 30-days no-questions-asked refund policy, so you can get your money back should you find our plugin not fitting your needs.

Thanks,
Michael

[Michael]

Hello Jonas,

I took a look at your screenshot and from the delay charts I can see there are delay spikes of more than 7000s. This is a clear symptom that the cron job isn’t set up properly. Please, try to switch to our own cron service at the link I sent you on the my first reply (see in particular “Activate our cron service”) and see if that solves your issues.

Michael

[Michael]

Hello James, and thanks for using our plugin. We’ll take your feedback into consideration and we’ll try our best to make it clearer.

Thanks,
Michael

[Michael]

Hello Jonas,

can you please send me a full screenshot of the Scheduler page so I can check a couple of things? If you’re not able to send it here, you can email it at michael@thenewsletterplugin.com

Thanks,
Michael

[Michael]

Hello,

I am sorry but I didn’t fully understand what you’re trying to achieve here. You said you have Wp User addon active, and a private area that only registered users can access, with a custom coded form. So at that point, registered users aren’t subscribers yet? Can you please elaborate further?

Thanks,
Michael

[Michael]

Hello Jonas,

if you correctly set up a cron job with your provider then yes, you can safely ignore that message.

Thanks,
Michael

[Michael]

Hello,

there is absolutely no problem, I’m happy it works for you now!

Have a nice day,
Michael

[Michael]

Hello,

since this behaviour is caused by Elementor and not our plugin, I’d suggest to follow this guide: https://elementor.com/help/how-to-add-custom-css/. Let me know if you need further assistance.

Thanks,
Michael

[Michael]

Hello,

you should use the Custom Post Type block in our composer. See if your registered custom post type is available in the filters there.

Michael

[Michael]

Hello and thanks for using our plugin.

You should try to add this css rule in the style.css of your theme:

.elementor-kit-1768 a {
color: #fff;
}

Let me know if that works.

Michael

[Michael]

Hello, I took a look at rosenstiehl.net/newsletter and it looks like the subscription form is correctly working there. Can you confirm this?

Michael

[Michael]

Hello, and thanks for using our plugin.

Can you please describe more in detail what exactly doesn’t work with the subscription form? Do you have a live example of the form?

Thanks,
Michael

[Michael]

Salve Federico, 

puoi inviarmi qualche screenshot a michael@thenewsletterplugin.com?

[Michael]

Salve Federico,

avrei bisogno di qualche indicazione più precisa sul problema che stai riscontrando. Che tipo di errore compare?

Michael

[Michael]

Hello Jonas,

Wp Control actually does nothing to your cron system, apart from displaying the current active crons and other info. You should set up an external cron service, I encourage you to read this article, it should clarify many things on how cron works.

https://www.thenewsletterplugin.com/documentation/troubleshooting/newsletter-delivery-engine/

[Michael]

Oh I see Mike, yes, in that case there is no test option, except for using test subscribers. Adding the same option as there is in regular newsletters shouldn’t be a big deal, I’ll pass this to our developers.

Thanks for your feedback,
Michael

[Michael]

Hello,

there is a testing button just above the composer main area (paperplane icon) where you can input whatever email address you need to and a test newlsetter will be sent to that address. Is this enough or did I misunderstand what you’d like to have?

Thanks,
Michael

[Michael]

Hello,

aren’t you able to switch from private to public after clicking save?

Thanks,
Michael

[Michael]

Hello Andreas,

yes you’re right, duplicating newsletter isn’t a viable way of accomplishing what you need. I just suggested it as a temporary workaround. We’re currently considering to add hourly dispatch times to Automated, I’ll keep you posted.

Thanks
Michael

[Michael]

Hello,

did you replace N with the actual profile number ? See here for an example: https://www.thenewsletterplugin.com/documentation/newsletters/newsletter-tags/#general-tags

Michael

[Michael]

Hello Knud,

you can retrieve available statistics by opening the newsletters tab and clicking the Statistics button. Reports and Retargeting addon is part of our premium collection.

[Michael]

It would be nice, yes, but in email design there are still some limitations in fonts usage. It’s kinda different from regular web design.

Michael

[Michael]

Hello,

are you using a Mac?

If so, it happens from time to time that archive files get downloaded in a incompatible format. Please try to upload directly the plugin folder (uncompressed) via ftp tp wp-content/plugins. Then, activate plugin from the WordPress backend.

Michael

[Michael]

Hello,

you can easily create a dedicated page on your WordPress website with a special form assigned to a particular list, for example, and then simply link that page anywhere in your newsletter.

Michael

[Michael]

Hello, and thanks for using our plugin.

Yes you’re right, we did some changes to the menu since when the video tutorials were published. We’ll have to update them somehow. The List Building menu is now the “Subscription” menu. Let me know if you need any further indications.

Thanks,
Michael

[Michael]

Hello Knud,

basic reports are available with the free plugin indeed.

Michael

[Michael]

Hello Marc,

yes you’re right, the composer in Automated is missing the custom test button, we will fix this. In the meantime, you can set your desired test address as a new subscriber and flag it as “Test Subscriber”. In this way, by testing an email inside Automated, you’ll get the test on as many inboxes as you want.

Thanks,
Michael

[Michael]

Hello,

yes it is!

Michael

[Michael]

Hello, and thanks for using our plugin.

Unfortunately no, it’s not possible to use an external composer for our newsletters. Email design is very different from web design and it has its limits, hence the limitations of our own composer. However, we’re working hard to add more and more options as soon as they become compatible with most email clients out there.

Thanks
Michael

[Michael]

Hello Daniela,

I’m not sure I understood correctly what you mean when you say “include a link in their email program”: do you mean a link to the signup form in the signature, for example?

Michael

[Michael]

Hello Stephane, and thanks for using our plugin. I’ll test this extensively and I’ll get back to you as soon as possible.

Michael

[Michael]

Hello Daniela, and thanks for using our plugin. Unfortunately support is available in english only, however I did translate your message. If I’m not mistaken, you’d like to add a sign up form in the same newsletter?

Michael

[Michael]

Hello Obadele,

can you please send me an example of the newsletter you’re sending at test@thenewsletterplugin.com ?

Thanks,
Michael

[Michael]

Hello,

yes, we do support Woocommerce block checkout. However, we’re still testing some minor flaws when switching from one version to another.

Thanks,
Michael

[Michael]

Hello,

you’re displaying that message because you’re testing the newsletter, and therefore it’s only a preview. Please set up a test subcriber (which can of course be yourself) and perform a real sending test. In this way, you’ll be able to test unsubscribe links properly.

Thanks,
Michael

[Michael]

Hello, yes, somebody actually helps on this forum : )

About your issue: are you sure you are editing the welcome message email and not the welcome page?

Michael

[Michael]

Hello,

we never considered adding a hourly dispatch time to Automated, since it will possibly lead to spam issues on large lists (every time a new post is found, a new newsletter would be sent to ALL subscribers). However we get that in certain scenarios it could be useful. I’ll pass this to our developers, we will discuss whether to add this option in one of the futures Newsletter releases.

In the meantime, there is a trick to easily do this: duplicate the current Automated, and edit the sending times accordingly, so that the first Automated goes out at say, 9am and 2pm, and the second at 11am and 5pm: this way you’ll have 4 checks a day.

Michael

[Michael]

Hello,

all your steps looks correct, however we never tested Optimonk first-hand. If a status field is present it should be recognized and picked up by our integration. Could you please export a sample list from Optimonk as csv with the custom variable set and hand it over to me at michael@thenewsletterplugin.com ?

Thanks,
Michael

[Michael]

Hello Marco,

to add custom fonts to the composer blocks you’ll have to customize the block themselves or use a custom template. However, we’re considering adding more fonts in the near future.

Thanks,
Michael

[Michael]

Hello James,

I’ve passed this to our developers, we’ll look into this as soon as possible. Thanks for you feedback.

Michael

[Michael]

Hello,

I correctly see the check mark in your website. Do you still experience this issue?

Michael

[Michael]

Hello,

if not Smtp connection info are set in WordPress, then you’re using php mailer. So yes, it’s always better to use a Smtp plugin with the login info that your hosting provider provides.

Michael

[Michael]

Hello Marc, and thanks for using our plugin.

I’m not sure what you mean when you say that the ticket system is abandoned, do you refer to our premium support? If you are a customer I’ll encourage you to use that, I assure it’s the fastest support channel we have.

Automated newsletter template can be created visually by going to Automated > Template, there you can bring in your custom coded block in the composer. If you want to add custom styles to the whole template you should create a custom html template from scratch. At the moment it’s not possible to switch from a composer created template to raw html (but we’ll re-introduce this option very soon).

Michael

[Michael]

Also, please check your form because the field email is outside the form tag.

[Michael]

Hello,

we are aware of this issue but unfortunately there is little we can do about. It’s caused by some aggressive spam filters. I’d suggest to turn on 2-step unsubscription.

Michael

[Michael]

Ok, and did you explicitly flagged users as confirmed (status C) on your source?

Michael

[Michael]

Hello,

yes, I performed some tests and the subscription is correctly working if you go to https://karnavaldergi.com/newsletter/. That means there is something not correctly set up in your footer, we can assure our forms to work on standard WordPress sections only. I would try to rebuild your footer using WordPress standard widgets areas.

Michael

[Michael]

Hello, and thanks for using our plugin. You can set up the confirmation message by going to Subscription > Settings and Messages > Activation.

Michael

[Michael]

Hello, and thanks for using our plugin.

Did you follow the guide here to set up the Zapier integration? (sorry, I have to ask).

[Michael]

Hello,

last activity data can only be extracted from database, but as I told you, we are considering adding this option in one of the next Newsletter updates, based on your feedback.

Michael

[Michael]

Hello Holger, while technically possible, legally it’s not. This would be considered spam (individuals must subscribe first-hand) and would greatly decrease your spam ratings. I would not suggest going this way.

Michael

[Michael]

Hello,

IP adddress is included only if present, for various reasons it’s not possible to automatically collect that info for every subscriber. Subscription date should be visible in the exported csv.
Last activity is not, however it may be possible to extract that data from the database. I need to check with our developers on this last point. I’ll be back as soon as possible. thank you.

Michael

[Michael]

Hello,

you can export subscribers with various data directly from our Export module inside Newsletter, date of subscription is included. I’m not sure about data of last activity, it could be possible to extract that info from a database dump, but I need to check with our developers. I’ll get back to you asap.

Michael

[Michael]

Salve, e grazie per utilizzare il nostro plugin!

Purtroppo no, non sono previsti versioni o periodi di prova, ma può acquistare una delle nostre licenze premium e, nel caso non siate soddisfatti, chiedere il rimborso totale entro i successivi 30 giorni.

Grazie,
Michael

[Michael]

Hello Mark,

of course if you add your own custom html block you would have full control over the content display rules. We’re actually redesigning some of our composer blocks in order to add more options, we totally get that sometimes it could be a little bit rudimentary.

Michael

[Michael]

Hello Mark,

my bad, I forgot to point out that the column block is available with the Extended Composer Blocks addon. You need to activate it from Newsletter > Addons Manager.

Michael

[Author]

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