Home › Forums › Newsletter Plugin Support › there is a critical error on this website
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Michael.
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June 19, 2025 at 5:33 pm #345672
Hal
ParticipantI CAN send test emails on Newsletters and use most functions.
However am unable to sent test emails to autoresponders or view statistics.
When I attempt to do do I get “there is a critical error on this website.”
I have disabled all other plugins and changed theme and it does not resolve it.
Fatal error: Uncaught Error: Call to undefined method NewsletterStatistics::echo_statistics_button() in /mysite/public_html/wp-content/plugins/newsletter-autoresponder/admin/statistics.php:73 Stack trace: #0 /mysite/public_html/wp-content/plugins/newsletter-autoresponder/plugin.php(557): require() #1 /mysite/public_html/wp-includes/class-wp-hook.php(324): NewsletterAutoresponder->{closure}(”) #2 /mysite/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(”, Array) #3 /mysite/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #4 /mysite/public_html/wp-admin/admin.php(260): do_action(‘admin_page_news…’) #5 {main} thrown in /mysite/public_html/wp-content/plugins/newsletter-autoresponder/admin/statistics.php on line 73
Fatal error: Uncaught Error: Call to undefined method NewsletterEmails::send_test_email() in /mysite/public_html/wp-content/plugins/newsletter-autoresponder/admin/edit-email-composer.php:40 Stack trace: #0 /mysite/public_html/wp-content/plugins/newsletter-autoresponder/admin/edit.php(16): include() #1 /mysite/public_html/wp-content/plugins/newsletter-autoresponder/admin/index.php(7): include(‘/mysite…’) #2 /mysite/public_html/wp-content/plugins/newsletter-autoresponder/plugin.php(550): require(‘/mysite…’) #3 /mysite/public_html/wp-includes/class-wp-hook.php(324): NewsletterAutoresponder->{closure}(”) #4 /mysite/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(”, Array) #5 /mysite/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #6 /mysite/public_html/wp-admin/admin.php(260): do_action(‘newsletter_page…’) #7 {main} thrown in /mysite/public_html/wp-content/plugins/newsletter-autoresponder/admin/edit-email-composer.php on line 40
There has been a critical error on this website.Any help would be appreciated.
June 21, 2025 at 5:33 pm #345696Hal
ParticipantAnyone there?
June 23, 2025 at 7:06 pm #345780Hal
ParticipantAnyone there? I know you don’t want duplication on WordPress forum but would like a response.
June 23, 2025 at 7:10 pm #345781Michael
KeymasterHello Hal,
we’re taking a look at this. I’ll get back as soon as possible.
Thanks,
MichaelJune 24, 2025 at 3:20 pm #345823Michael
KeymasterHello Hal,
may I know which versions of each of your current Newsletter addons are you using? Also, which version of Newsletter are you in?
Michael
June 24, 2025 at 4:01 pm #345827Hal
ParticipantNewsletter 8.91
Extended Composer blocks 1.37
Autoresponder 1.38
Bounce Managment 1.39
WP User 1.46
Import Export 1.58Do you think related to not updated addons?
June 24, 2025 at 4:07 pm #345828Michael
KeymasterYes, most definitely. You’re running some years old addon version but Newsletter is up-to-date. There’s no guarantee these would work together. You might try rolling back to some very old version of Newsletter core, but again, it’s a try and guess.
Michael
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