[John Loda]

Hello,

Any update on this issue?

Thanks,
John

[John Loda]

Hi Stefano,

The reports are always showing 0 for unsubscribed in any “statistics” of any newsletter sent.

Yes, I am using the reports extension.

I have ran tests with both tests subscribers and real newsletters (I first noticed the error with a real newsletter to our real email list of customers). I have ran multiple tests and made sure the subscribers are subscribed before I tested the unsubscribe.

Yes, I use a double step unsubscription. I also have seen an error in a few of my tests where the unsubscribe confirmation page just says “no user found” instead of the “you have now been unsubscribed” goodbye page. This seems to be random though in my tests and I’ve always made sure my test was done with a confirmed subscriber email.

Thanks,
John

[John Loda]

Its on the main forum page at the top.

https://www.thenewsletterplugin.com/forums

[John Loda]

Nevermind, it went through.

[John Loda]

Hi Stefano,

I tried to open a support ticket but I’m getting this error message when doing so:

The page you are trying to access is restricted due to a security rule.

If you believe the security rule is affecting the normal operation of your website, contact your host support team and provide detailed instructions how to recreate this error.
They will be able to assist you with rectifying the problem and adjusting the security configuration if needed.

[Author]

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