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  • November 10, 2025 at 11:17 am in reply to: No template selection #350650
    User
    Participant

    I’m currently using the latest version, and I’ve been updating regularly whenever a new version is released in hopes of resolving the template selection problem.

    November 10, 2025 at 10:45 am in reply to: No template selection #350647
    User
    Participant

    Hi
    This issue started after the version update on 30th September.
    I don’t recall the exact version number at that time, but no new plugins have been installed since.
    I believe the version released after 30th September is causing this issue.

    Peter

    October 15, 2025 at 9:49 am in reply to: No template selection #349623
    User
    Participant

    Hi Michael,

    Thank you for the information.

    I couldn’t find any errors in the log file.
    Could it be because the system is currently sending newsletters?

    Kind regards,
    Peter

    October 15, 2025 at 2:06 am in reply to: No template selection #349602
    User
    Participant

    Hi Michael,

    I’ve just updated to version 9.0.1, but the template selection issue still persists.
    Have you had a chance to check my website yet?

    My boss is willing to purchase a license if that’s required to resolve the issue.

    Kind regards,
    Peter

    October 6, 2025 at 6:09 am in reply to: No template selection #349136
    User
    Participant

    Hi Michael, 
    I’ve noticed there’s been a new version, and I’ve updated it, but the same issue persists.
    Last week, I emailed you regarding the admin access—have you had a chance to log in or check it yet?
    Regards,
    Peter

    October 2, 2025 at 10:31 am in reply to: No template selection #348939
    User
    Participant

    Hi Michael,
    Up until 30 September 2025, when you clicked “Add new”, the template panel popped up automatically.
    Since yesterday (1 October 2025), the template panel no longer appears.
    Also, the first grey button (the one I believe is the template button) doesn’t respond at all.

    Regards,
    Peter

    October 1, 2025 at 12:38 pm in reply to: No template selection #348859
    User
    Participant

    The first gray button does not do anything.
    However Template tab does open templates when click the first gray button.
    The above screenshot is from “Add new” button from the Newsletters page as shown below.
    https://drive.google.com/file/d/1LQvdEgjXeWuh8R23rQxg0zwfu5cLgGqV/view?usp=drivesdk
    FYI.. I have updated to 8.9.8 and I don’t use the legacy themes rather we have our own template for the newsletters. 

    October 1, 2025 at 11:57 am in reply to: No template selection #348854
    User
    Participant

    Sure, here is the screenshot.
    https://drive.google.com/file/d/1INLoEkN8WN4qD10CS0deZG0oJ5jj9iWU/view?usp=drivesdk

    October 1, 2025 at 11:00 am in reply to: No template selection #348851
    User
    Participant

    There is no template button on the editor toolbar. 

    October 1, 2025 at 9:10 am in reply to: No template selection #348843
    User
    Participant

    Hi Stefano,
    Thank you for your reply.
    No, the popup does not show up, that’s the problem.
    Is there any bypass this issue?

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