No template selection

[User]

Hi, I am having a problem creating newsletters.
It was working Yesterday, 30th Sep 2025 but today I am unable to see the template.
Is this a license key issue?
I am using the latest Newsletter.

Thank you in advance and regards,
Peter

[Stefano]

Hi, no, it’s a bug we’re fixing right now. But when you open the newsletter editor for a new newsletter, the popup does not show up? That’s the problem?

[User]

Hi Stefano,
Thank you for your reply.
No, the popup does not show up, that’s the problem.
Is there any bypass this issue?

[Stefano]

Hi, even if you click on the template button on the editor toolbar?

[User]

There is no template button on the editor toolbar. 

[Stefano]

Uhm, can you kindly share a screenshot?

[User]

Sure, here is the screenshot.
https://drive.google.com/file/d/1INLoEkN8WN4qD10CS0deZG0oJ5jj9iWU/view?usp=drivesdk

[Stefano]

Hi, the first gray button should open the popup with the templates. Or are you referring to the old legacy themes?
If you update the plugin to version 8.9.8, you have a new button on the newsletter list page to start a new newsletter with the legacy themes.

[User]

The first gray button does not do anything.
However Template tab does open templates when click the first gray button.
The above screenshot is from “Add new” button from the Newsletters page as shown below.
https://drive.google.com/file/d/1LQvdEgjXeWuh8R23rQxg0zwfu5cLgGqV/view?usp=drivesdk
FYI.. I have updated to 8.9.8 and I don’t use the legacy themes rather we have our own template for the newsletters. 

[Michael]

Hello,

I do apologize but I didn’t understand if the template button (first grey button) works or not in your website. I get that the template panel should pop up automatically after pressing “Add new” but I’d like to understand if by pressing the template icon it opens up.

Thanks,
Michael

[User]

Hi Michael,
Up until 30 September 2025, when you clicked “Add new”, the template panel popped up automatically.
Since yesterday (1 October 2025), the template panel no longer appears.
Also, the first grey button (the one I believe is the template button) doesn’t respond at all.

Regards,
Peter

[Michael]

Hello Peter,

most probably there’s a javascript issue going on, there must be some kind of message appearing in your browser development console. If you’re familiar with that, it would be of great help knowing the content of that message. Alternatively, the only way is to let us have an admin access to your WordPress backend. You can email me at michael@thenewsletterplugin.com

Michael

[User]

Hi Michael, 
I’ve noticed there’s been a new version, and I’ve updated it, but the same issue persists.
Last week, I emailed you regarding the admin access—have you had a chance to log in or check it yet?
Regards,
Peter

[Michael]

Hello Peter,

sorry for this delay but I hadn’t the time to log in to your website until today. I’ll get back to you as soon as possible.

Michael

[Author]

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