[User]

Thank you. I was able to edit the pages as needed. I’m not sure how it got this way as it was configured about 4 years ago and seemed to work fine.

Thanks again.

[User]

Any luck in finding the issue?

[User]

Done, you should have rec’d an email.

[User]

I’ll check to see if I can get that access for you.

I have a clone site I can access the DB for testing but would just like to know what table(s) and/or file(s) the data for the subscrition/welcome emails are stored so I can test editing them directly if needed.

[User]

Any suggestions on what we can try next?

Is there any way I can edit the data in the DB directly?

[User]

Did the reinstall, cleared cache and no change.

We’re running WordPress 6.5.3 with Breakdance Zero Theme theme on WP Engine if that helps.

[User]

Sure, what process should I follow to reinstall – just use the same core file(s) and install on top of what already is there?

No problem elsewhere that I’ve encountered.

[User]

No error when trying to save and no “spinning” progress on the browser tab. I’ve used 4 different browsers too with no change.

It’s like the Save button is inactive. When I move the mouse over Save, it does change color to light blue. When I click the button, the thin black border does disappear and re-appears when I let go the mouse click. At that point, nothing happens on the screen – no error.

I am an admin role for the site.

Until this is resolved, is there a way I can edit a file or the database directly (being careful of course) to make the changes I need, which are simple text modification changes?

[Author]

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