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  • in reply to: Problema con il plug-in #8093
    Stefano
    Keymaster

    Probabilmente usi Aruba. Se è così entra nela loro pannello e cerca la voce per ripristinare i permessi dei file. E’ un loro problema.

    Ciao, Stefano.

    in reply to: Feed by mail with salutation + forum search #8088
    Stefano
    Keymaster

    Hi, the gender is actually not usable to change the salutation, but tags like {name} and {surname} can be used.

    Stefano.

    in reply to: Widget Styling #8086
    Stefano
    Keymaster

    To add text just in the middle of the form you should code a custom form. If you want to add create a text with the form in the middle, just use the {subscription_form} in the widget text.

    About styles, you can see the folder subscription/styles/ where there are some example CSS you can adapt and add to your theme.

    Stefano.

    in reply to: Feed by Mail #8079
    Stefano
    Keymaster

    Hi Julia, where did you upload it? On Newsletter menu you should see the Feed by Mail (demo) replaced with the Feed by Mail voice.

    Remember to upload the uncompressed zip file.

    If you want to send me the FTP access (at @satollo.net">stefano@satollo.net) I’ll install it for you.

    Stefano.

    in reply to: Notification when user change profile data #8077
    Stefano
    Keymaster

    Hi, there is not such feature, sorry.

    Stefano.

    in reply to: Feed by Mail #8076
    Stefano
    Keymaster

    Hi Julia, just install it following these instructions:

    https://www.thenewsletterplugin.com/plugins/newsletter/install-modules

    Stefano.

    in reply to: Profile_form preferences issue #8075
    Stefano
    Keymaster

    Hi the two checkbox may be the options for the feed by mail and the follow up services. Did you enabled them? If not there is a bug, since the should not appear. If enabled, there is a field in both services panel where to give them a name.

    Let me know, thank you.

    Stefano.

    in reply to: Opt In/Out of Newsletter send #8071
    Stefano
    Keymaster

    There is no way to opt out from regular newsletter. But you can create preference an (with version 3.2.6 since there was a bug) force during subscription a preference. If the user doesn’t want to receive regular emails, he can remove that preference.

    Of course you’ll send newsletter only to user with that preference active.

    Stefano.

    in reply to: Reports module minor bug #8070
    Stefano
    Keymaster

    Thank you I’ll fix it asap.

    Stefano.

    in reply to: web hosted html copy of newsletter? #8069
    Stefano
    Keymaster

    No, it’s not possible with the pro version, you need to use the free version plus modules if you need to have all the pro features.

    But I can suggest to wait some more time before move to free version because there are some refinements that must be completed.

    Stefano.

    in reply to: Automatic Preference on Subscription is not written #8065
    Stefano
    Keymaster

    Definitively there is a bug. I’m fixing it. Probably it was introduced recently…

    Stefano.

    in reply to: Inserting ads in Newsletters #8063
    Stefano
    Keymaster

    You cannot add javascript. For security reason email client (desktop, mobile or online) remove the javascript (as far as I know).

    This is why you’ll never see and email with the facebook “like” button… but only with a image-button which opens a link.

    Stefano.

    in reply to: Automatic Preference on Subscription is not written #8062
    Stefano
    Keymaster

    Uhm, it may be a bug. Are you talking about subscription or wordpress user registration?

    Stefano.

    in reply to: Inserting ads in Newsletters #8059
    Stefano
    Keymaster

    Hi, what kind of ads? You cannot add javascript on emails, you can only put an image with an affiliate link.

    Stefano.

    in reply to: Problem in "Alternative custom welcome page" #8056
    Stefano
    Keymaster

    Hi, the plugin must add those code because they are need to identify the subscriber.

    You can solve this problem adding a redirect rule on your .htaccess. Why the parameter breaks the affiliate link? Does the link is not working if there are other parameters?

    Stefano.

    in reply to: web hosted html copy of newsletter? #8052
    Stefano
    Keymaster

    What do you mean, a way to read it online? If so you can use the {email_url} inside your feed by mail theme or configuration. But there is not a list of sent emails available for publishing.

    Stefano.

    in reply to: Reports and Follow Up not active? #8046
    Stefano
    Keymaster

    Hi, as foe feed module, you they must be installed on wp-content/extensions/newsletter folder.

    Stefano.

    in reply to: Feed error #8045
    Stefano
    Keymaster

    Hi, please folloe the module installation instructions on https://www.thenewsletterplugin.com/plugins/newsletter/install-modules, since you installed it on the wrong folder.

    I’m here if you need further assistance.

    Stefano.

    in reply to: Should I upgrade from Newsletter Pro? #8041
    Stefano
    Keymaster

    If you’re using your own theme, you should update them starting from the example code of the default theme. Yours probably works, but the code it’s simpler on using the new format.

    About subscribers’ migration, you means you are moving them to another blog? If the blog is the same, no migration is needed, all plugin’s versions uses the same tables on the database.

    Stefano.

    in reply to: Should I upgrade from Newsletter Pro? #8039
    Stefano
    Keymaster

    The subscribers do not need to be migrated, the plugins are compatible each others (version pro, 3.0, 2.5 and so on).

    If you’re using the feed by mail of newsletter pro, just wait some more time until the themes inside the module for the version 3.0 are complete.

    Stefano.

    in reply to: Should I upgrade from Newsletter Pro? #8037
    Stefano
    Keymaster

    The modules are available only to members. Customers who bought the pro version have been transformed to members (so they now can download even the comment plus plugin).

    Actually I’m using Newsletter 3 on every my blog, I pratically dismissed the pro version BUT when I found a bug it’s easy for me to patch it on the fly.

    Anyway the follow up and reports modules are stable, and even the sendgrid. The feed by mail is stable for new installation, there could be only few little issue for who migrate from the pro version (if that module was used).

    Stefano.

    in reply to: Several newsletters, only one with follow-up? #8036
    Stefano
    Keymaster

    No, it’s not possible. What you need is a multi-list system where every list is independent.

    Stefano.

    in reply to: Several newsletters, only one with follow-up? #8027
    Stefano
    Keymaster

    Hi, the follow up is a thing you enable on a subscriber during subscription, is not related to a newsletter.

    Can you explain me the steps the subscriber should follow to activate that follow up?

    Stefano.

    in reply to: Should I upgrade from Newsletter Pro? #8024
    Stefano
    Keymaster

    Hi, as I wrote to all customer (via direct email) you should wait still a bit of time before move from newsletter pro to free with modules, since the modules are tested but migration is not still stable.

    So, right now, you should keep the pro version. I’m already writing the migration path but since some themes of feed by mail must be recoded, the module is not fully ready (or it is ready if you want to reconfigure it and use a different theme).

    Stefano.

    in reply to: Disable the Welcome email #8023
    Stefano
    Keymaster

    Actually it’s not possible.

    Stefano.

    in reply to: Widget: Style HTML5 Email Error Pop Up Box #8010
    Stefano
    Keymaster

    It should be simple to code the subscription form from scratch. You can start from the code generated by Newsletter (you can find it on subscription panel) and rework it to be ajax and with different alerting system.

    Stefano.

    in reply to: Customizing messagest to different languages #8008
    Stefano
    Keymaster

    Hi, actually there is no support for this kind of syntax. Are you using qtranslate? Or wpml?

    Stefano.

    in reply to: Widget: Style HTML5 Email Error Pop Up Box #8007
    Stefano
    Keymaster
    Hi Justin,

    if you’re taling about the html 5 alert, it’s native to browser. If you’re talking about the popup with the ok button, it’s a javascript alert. They cannot be changed, they are not on the code of the plugin.

    in reply to: HTML breaks up #8004
    Stefano
    Keymaster

    Hi that option is not applied on saving but while sending. So it’s not related to your problem.

    Stefano.

    in reply to: HTML breaks up #8002
    Stefano
    Keymaster

    Hi, since the comments are not in the right format (<!- instead of <!–) can you put the source in a text file an mail it to me at @satollo.net">stefano@satollo.net?

    So I can copy and past it on my editor. Or if you want give me an admin access and help me to follow the steps to reproduce the issue it would be even better!

    Stefano.

    in reply to: Bug after moving servers? #7999
    Stefano
    Keymaster

    The link is inside the subscription/unsubscription texts on newsletter configuration, there is not such value into the database. Of course you should check the wordpress general setting to see if the domain is correctly set.

    Your problem is common. Usually I setup a test site with tst.domain.com. The I dump the database and I change the tst. with www.

    Stefano.

    in reply to: HTML breaks up #7996
    Stefano
    Keymaster

    Hi, it means the patch for url replacements is no working… argh, I tested it on many kind of templates but clearly it’s not working on your layout.

    In the mean time, can you send me the HTML you have before saving and so before it’s broken?

    Or the steps you follow?

    Stefano.

    in reply to: Bug after moving servers? #7994
    Stefano
    Keymaster

    Hi, wordpress generally saves the full url even on post: if you change the main url you should change it on many places, blog posts included. On next version I’m trying to solve partially such thing but cannot managed on every configuration.

    Stefano.

    in reply to: {blog_url} Problem #7991
    Stefano
    Keymaster

    Uhm, you’re right, the url replacer for “blog_url” is probably not the same. I’ll patch it.

    Stefano.

    in reply to: SendGrid configuration is not working #7990
    Stefano
    Keymaster

    Hi, you should try to ask the provider to open AT LEAST the 465 port for SSL connections. Or at least whitelist the known SMTP service, like Amazon SES and SendGrid.

    Stefano.

    in reply to: Subscriber activity #7981
    Stefano
    Keymaster

    Yes, but how much useful is it? I have 5000 subscribers, why I should concentrate on the activity of a specific subscriber?

    I agree that for small sized mailing list, where subscribers are “known” people, it could make sense, anyway.

    Stefano.

    in reply to: Changing the literals #7980
    Stefano
    Keymaster

    See the subscription panel. There you can translate everything.

    Stefano.

    in reply to: {profile_url} Tag not working? #7960
    Stefano
    Keymaster

    Hi, I installed all your plugin and checked the theme without results. Anyway I’ve just released the version 3.2.4 which build links in a different way and SHOULD solve even your problem.

    The version will be usually available in few hours.

    If you install it, let me know if the issue is gone… as I hope!

    Stefano.

    in reply to: {profile_url} Tag not working? #7942
    Stefano
    Keymaster

    In the meanwhile, are you so kind to list me the plugins you’re using? And the theme? I would discover what is, eventually, interfering with plugin initialization.

    It would be useful to know the WordPress version and if it’s a multisite installation as well.

    You can send it to me at @satollo.net">stefano@satollo.net.

    Thank you, Stefano.

    in reply to: {profile_url} Tag not working? #7941
    Stefano
    Keymaster

    Hi, a recent modification to make the plugin compatible with some installation of wordpress mu seems to create more problems than it solves.

    So I’m rolling back those modifications. I have not found the reason of those problems, since on my installations it works correctly, but clearly there are some combinations of configurations that creates this problem.

    Stefano.

    in reply to: Newletter does not send emails #7928
    Stefano
    Keymaster

    It’s on, you should made a test with the second test button to check if newsletter is able to send emails, too.

    Stefano.

    in reply to: Newletter does not send emails #7927
    Stefano
    Keymaster

    Yes.

    in reply to: Newletter does not send emails #7924
    Stefano
    Keymaster

    So, you just need to disable the SMTP.

    Stefano.

    in reply to: add_(sub)menu_page wrong usage #7922
    Stefano
    Keymaster

    Ok thank you, I need to change the way the blog owner can enable users with different capabilities (eg. editors) to access the newsletter. I know that WordPress deprecated the user levels, even if when a user level is something that define a set of capability, I don’t find it too strange to keep them and adopt them.

    But maybe I’m used too much with system which have operators group with capabilities which are passed to every operator inside the group. 🙂

    I’ll look at how to change the plugin.

    Stefano.

    in reply to: Follow Up Email Not Working #7920
    Stefano
    Keymaster

    Hi James, sorry I was thinking you were using the free version. The pro version should work. You should have a statistics button near each message you set on follow up configuration, do they reports always zero data?

    Since you use the pro version, write me directly at @satollo.net">stefano@satollo.net so we can quickly solve the problem.

    Stefano.

    in reply to: Moving SQL Database to Another ISP? #7913
    Stefano
    Keymaster

    Hi, there is no reason to have that table locked, I don’t know why. I moved database from different providers many time without problem. Try to remove the lock from the dump.

    Stefano.

    in reply to: Follow Up Email Not Working #7912
    Stefano
    Keymaster

    Hi, what version of the module do you have? On each mail you configured (but it depends on module version), you should see the number of subscriber on that “step”.

    Are the numbers always zero?

    Stefano.

    in reply to: Statistics not working #7906
    Stefano
    Keymaster

    You’re right, the label is misleading.

    Yes, you need to track the link to track even the opening.

    in reply to: No confirmation email sent =( #7905
    Stefano
    Keymaster

    This is very odd. Can you send me an administrative access to @satollo.net">stefano@satollo.net so I can debug it?

    Stefano.

    in reply to: Follow Up Email Not Working #7904
    Stefano
    Keymaster

    YES means the user is subscribed. (0) means it has not received an email till now, so it’s correct.

    in reply to: add_(sub)menu_page wrong usage #7903
    Stefano
    Keymaster

    Hi thank you for your improvement to the menu system. Can you send me the code so I can commit the changes? Have you changed even the configuration panel where one can choose to enable the plugin access even to editors?

    Thank you, Stefano.

    in reply to: Statistics not working #7877
    Stefano
    Keymaster

    Hi this is very strange. Can you send me a copy of your email where there is the tracking link?

    Stefano.

    in reply to: {subscription_confirm_url} problems #7876
    Stefano
    Keymaster

    Where are you reading the email? Outlook? Gmail? Other? Are you sure there is not a message saying “link blocked, would you activate them”?

    Stefano.

    in reply to: Delete unwanted themes #7873
    Stefano
    Keymaster

    Actually they are “packaged” so even if you delete them, they will be there again on next update.

    Stefano.

    in reply to: No confirmation email sent =( #7870
    Stefano
    Keymaster

    Ok, bug found. You form is using the old format and a recent modification to be compatible with some installation creates the problem.

    You can change the form action to the new one in the meanwhile (see the generated form code on subscription/form fields panel) and remove from the subscription form the hidden field “na”.

    I’m patching it right now, hope to release this night.

    Stefano.

    in reply to: Statistics not working #7864
    Stefano
    Keymaster

    Hi, are you using the reports module or the basic statistics? Send a mail to yourself with a link inside (create a newsletter and send only a test). The click the link into the email you receive and see if it is correctly redirect to the original page.

    Stefano.

    in reply to: SendGrid configuration is not working #7862
    Stefano
    Keymaster

    My fault, the module had a bug just found today. Sorry.

    Stefano.

    in reply to: No confirmation email sent =( #7851
    Stefano
    Keymaster

    Hi, confirmation emails DO NOT depend on crons or delivery engine, so they should go out suddenly. Have you tried an email test from the diagnostic panel?

    Those test emails are correctly delivered?

    Stefano.

    in reply to: Monthly? #7850
    Stefano
    Keymaster

    Actually there is not a monthly option.

    Stefano.

    in reply to: no tag replacement on "pages" #7814
    Stefano
    Keymaster

    And, on my side, sorry if I took too many day before looking into the request! Probably, if the user is unsubscribed it should not see the email… I don’t know, any opinion is appreciated.

    Stefano.

    in reply to: reference to profiles table #7807
    Stefano
    Keymaster

    Correct, thank you, it was an old piece of code executed but without effects (apart to generate an error).

    Already removed!

    Stefano.

    in reply to: Request: Subscribtion via Facebook connect #7806
    Stefano
    Keymaster

    Hi, thank you very much for sharing your experience!

    Stefano.

    in reply to: No confirmation email sent =( #7805
    Stefano
    Keymaster

    Hi, have you tried to test the plugin from diagnostic panel? It seems a problem of the mail server? Who is your provider?

    Stefano.

    in reply to: Is there a way to reduce number of emails sent #7791
    Stefano
    Keymaster

    Hi, if you are worried about the limit on emails per hours, the BCC does not solve, usually, the problem. An email with 2 address produces on the first mail server two distinct deliveries and so it counts for two.

    More, sending an email in with BCC does not permit to track the user activity on that email, add the user-specific unsubscription link and so on.

    Hence Newsletter cannot work with BCC.

    Stefano.

    Stefano
    Keymaster

    Hi, with membership you can access extensions, the plugin core is still the free one. This is why the header is there.

    I’m in the way to change the header for who have an extensions installed. btw.

    Stefano.

    in reply to: Very slow to send all e-mails #7787
    Stefano
    Keymaster

    You can close your browser. If you have a low traffic site, it should be better to setup a cron job as explained on newsletter delivery engine page.

    in reply to: SendGrid configuration is not working #7785
    Stefano
    Keymaster

    Probably the REST API are over port 80. I have not used the rest api because they are much more complex to implement and maintain and actually sendgrid stated their preferred method is the smtp…

    Stefano.

    in reply to: Very slow to send all e-mails #7783
    Stefano
    Keymaster

    Gmail lets only 500 email per day. It’s an incredible low limit for a newsletter. 500 emails per day divided by 24 hours is 20 emails per hours, this is the limit you should set on main configuration panel.

    Stefano.

    Stefano
    Keymaster

    The bug should be solved. For safety you can copy the texts, but other users already reported a successful upgrade.

    Stefano.

    in reply to: SendGrid configuration is not working #7762
    Stefano
    Keymaster

    Hi guys, which is your provider? Ask them if you can connect to external SMTPs for example at port 465 with SSL protocol.

    If they say not, that is the problem!

    Remember SSL is one of the preferred protocols since it is ciphered.

    Stefano.

    in reply to: Follow up not working #7749
    Stefano
    Keymaster

    Write me privately at @satollo.net">stefano@satollo.net, you probably are using an old follow up module version.

    You can see that on welcome panel.

    Stefano.

    in reply to: All links go to same page #7748
    Stefano
    Keymaster

    You should modify the theme and disallow their [newsletter] short code, otherwise you can use the standard Newsletter way to show messages blanking the Newsletter page URL you set on subscription panel.

    Stefano.

    in reply to: All links go to same page #7745
    Stefano
    Keymaster

    The tag to use is [newsletter].

    Stefano.

    in reply to: Follow up not working #7744
    Stefano
    Keymaster

    On subscriber panel, when you have a list of subscribers just press EDIT on one of them.

    Stefano.

    in reply to: Follow up not working #7742
    Stefano
    Keymaster

    Open the details of the last subscriber you find on subscriber management panel and you can see if the “followup” is set to yes.

    If so he should start to receive the emails you configured.

    Stefano.

     

    in reply to: Follow up not working #7740
    Stefano
    Keymaster

    Hi I see a problem not strictly connected to feed by mail: the delivery engine is shutted down. Try to deactivate and reactivate the plugin.

    About the followup, do you have some subscribers active on followup?

    Stefano.

    in reply to: Problems with alignment of input and button #7725
    Stefano
    Keymaster

    Did you change the neutral.css of the plugin? Upgrades delete every file and reinstall the whole package.

    You should add the CSS to your theme (or user a plugin like header and footer to add them to the head of the page).

    Stefano.

    in reply to: Very slow to send all e-mails #7724
    Stefano
    Keymaster

    The page is here: https://www.thenewsletterplugin.com/plugins/newsletter/newsletter-delivery-engine.

    About GoDaddy they are very limited about emails, and as has been reported by user they don’t allow connections to external SMTP (which is very bad IMHO).

    Stefano.

    Stefano
    Keymaster

    I missed to answer the second question. The newsletter check box is added using the standard way WordPress makes available, so every plugin preserving that behavious should work with newsletter.

    Eventually let me know.

    Stefano.

    Stefano
    Keymaster

    Found, there is bug! Grrrr!

    By now, choose the option to show the newsletter subscription check box already checked (actually this should be right way to offer a subscription).

    ASAP I’ll release a patch.

    Stefano.

    Stefano
    Keymaster

    The feature has three options: force the subscription, show it as an option and show it as an option already checked.

    Probably the “forced” mode is not working as supposed, I’m checking the code right now.

    Stefano.

    in reply to: How to include only custom post type? #7716
    Stefano
    Keymaster

    You should modify the file theme.php of the theme you are using. Take a look to this page.

    https://www.thenewsletterplugin.com/plugins/newsletter/newsletter-themes

    Stefano.

    Stefano
    Keymaster

    But did you set that options at which value? Forced subscription?

    Stefano.

     

    in reply to: Request: Subscribtion via Facebook connect #7712
    Stefano
    Keymaster

    Hi, the module will be published shortly (it depends on version 3.2.2 of Newsletter I I was required to publish the plugin before the module).

    Stefano.

    in reply to: How to include only custom post type? #7706
    Stefano
    Keymaster

    You need to change the theme (better, create a new one for you) and on get_posts() call add the filter “post_type=>’you type'”.

    Stefano.

    in reply to: Delivery Engine Problem #7705
    Stefano
    Keymaster

    Hi, can you write me at @satollo.net">stefano@satollo.net? I’ll send you an updated diagnostic panel that will display the installed schedules.

    Stefano.

    in reply to: Delivery Engine Problem #7704
    Stefano
    Keymaster

    Another small thing: you should force an upgrade if you’re testing the cron, since newsletter install it only on activation. You can force an upgrade from the diagnostic panel or deactivating and reactivating it.

    Stefano.

    in reply to: Delivery Engine Problem #7703
    Stefano
    Keymaster

    The problem on the admin side is an apache mod_security fault that confuses a cookie with a sql injection. See here: https://www.thenewsletterplugin.com/apache-mod_security-and-newsletter-and-block-access-error.

    About the cron: Newsletter register it’s own cron type that should fire every 5 minutes. If that cron is, for any reason, disabled by other plugin it may not work. It happened in the past with some plugin.

    Can you send me the list of plugin you’re using?

    Try to install the plugin wp control plugin which lists the scheduled task and the available shedulers.

    http://wordpress.org/extend/plugins/wp-crontrol/

    Stefano.

    Stefano
    Keymaster

    Hi, there was a bug on the upgrade from a version to another, it should be fixed. More, I fixed it some days ago, did you get the problem today?

    Stefano.

    in reply to: Confirmation Email #7695
    Stefano
    Keymaster

    No, do not edit it. Follow the instruction you find inside the email.php file. Copy the email-alternative file in the specified folder, renaming it, so on Newsletter plugin upgrade you won’t loose the changes.

    Stefano.

    in reply to: Confirmation Email #7681
    Stefano
    Keymaster

    See the file subscription/email-alternative.php, you should find some instruction to customize it.

    Stefano.

    in reply to: Código php para insertar #7673
    Stefano
    Keymaster

    Uhm, may be that method is no more here on version 3. Use the newsletter_form().

    Stefano.

    in reply to: Engine Next Run time is running in Negative #7672
    Stefano
    Keymaster

    The manual trigger should be an “extreme” option. Read more about the delivery engine on Newsletter official page, probably setting up a cron you can definitively solve the problem.

    Ciao, Stefano.

    in reply to: Send Newsletter Mail with WordPress Mail Function #7671
    Stefano
    Keymaster

    It’s not possible because emails are composed with both HTML and textual parts and the email system of WordPress cannot manage them (or I should write tons of code while WordPress already integrate a wonderful mailing library which is able to do all those things automatically).

    Why did you need that? May be the problem can be solved in another way.

    Stefano.

    in reply to: Blank subscribers view after upgrade #7670
    Stefano
    Keymaster

    Hi Taita, can you send me a screenshot? Or an administrative access (not here, on my mail at @satollo.net">stefano@satollo.net).

    Stefano.

    in reply to: Total Noob Questions #7656
    Stefano
    Keymaster

    Actually not, I’m still working on comment integration.

    Stefano.

    in reply to: Total Noob Questions #7654
    Stefano
    Keymaster

    When you manually import a list of emails, it is assumed they are already confirmed.

    Stefano.

    in reply to: send newsletters to new subscribers #7641
    Stefano
    Keymaster

    Hi, it’s not possible.

    Stefano.

    in reply to: Request: Subscribtion via Facebook connect #7638
    Stefano
    Keymaster

    It will require a bit of work, but it is feasible. I have to think about it since facebook connect is good for a site sign up and many Newsletter users would have the newsletter better integrated with wordpress users. It could be an opportunity to add such integration (of course, optional).

    Stefano.

    in reply to: Very slow to send all e-mails #7637
    Stefano
    Keymaster

    Hi, did you changed the delivery engine speed and set up a cron call as explained on Newsletter Delivery Engine page?

    And which is your provider? I hope not GoDaddy…

    Stefano.

     

     

    in reply to: Subsciption Texts deleted #7618
    Stefano
    Keymaster

    Orp! Very strange. I tried different activation and deactivation without problems. Only in one specific case it could happen, when during the upgrade wordpress is not able to get back the configuration and gives me an empty set, which is considered a first installation.

    Stefano.

    in reply to: error 403 after changing from beta to live #7617
    Stefano
    Keymaster

    Hi, I can see the production page and not the beta page. More, a 403 error is an access denied should not be related with plugins.

    Stefano.

    in reply to: export failure #7616
    Stefano
    Keymaster

    Hi, I’ve just made an export from my installations and it works. Other panels are working?

    There is something strange in your installation since you are reqesting the export page be the error is on users/index.php… have you something installed inside the “wp-content/extensions” folder?

    Stefano.

    in reply to: Ca't make test subscribers #7612
    Stefano
    Keymaster

    I understood, my fault. That column id added by a module.

    I’ll release a patch in few hours.

    Stefano.

    in reply to: Ca't make test subscribers #7607
    Stefano
    Keymaster

    I have just entered the subscribers panel, pressed “new subscriber” inserted an email address, created the user, changed it to test subscriber and it works.

    Then I opened an old subscriber, set it as “test” and saved.

    If you have such error, or your database is out of synch (very strange) or there are other kind of problem.

    Goto the diagnostic panel, enable log at info level and send me the files you find inside the wp-content/logs/newsletter folder if possible.

    Stefano.

    Stefano
    Keymaster

    Uhm, but since the delivery engine seems it ended the sending process… why the emails was not sent?

    Stefano.

    in reply to: newsletter edit template #7605
    Stefano
    Keymaster

    Received and answered privately.

    Stefano.

    in reply to: newsletter edit template #7603
    Stefano
    Keymaster

    Please send me a screen shot otherwise it’s complicate to understand the problem.

    Stefano.

    in reply to: Statistics error after update #7600
    Stefano
    Keymaster

    Hi, the email date should not be related to statistic data collection… I don’t know, on my installation the data is ok.

    Did you still have the problem?

    Stefano.

    Stefano
    Keymaster

    This is very strange, since it means the delivery engine ended its work successfully. Try to see if you have a wp-content/log/newsletter with some log file. Probably not, but if there are files, please zip them and send them at @satollo.net">stefano@satollo.net (you can write to me directly to continue about this problem).

    But for debug next events, go to diagnostic panel and enable the logging at info level, so common actions taken by Newsletter will be logged.

    I don’t know about bluehost mail limits, can you ask them if they blocked the outgoind email for any reason?

    If you enabled the email tracking on feed by mail, did you see some opening on statistic page?

    Stefano.

    Stefano
    Keymaster

    Uhm, once the email is generated it is processed by the delivery engine which move it from sending (0/xxx) to sent (xxx/xxx).

    If the latter if your actual status it means the emails have been sent. Are you sure no one received them?

    Did you already sent out emails with the plugin? Like a regular newsletter?

    Which is your provider?

    Stefano.

    Stefano
    Keymaster

    The transient blocking is an internl protection. A question to better undestand the proble: an email has been generated and listed on sending status?

    Stefano.

    in reply to: massive change to set feed by mail #7578
    Stefano
    Keymaster

    It will be added on next version of feed by mail module.

    Stefano.

    in reply to: header image not appearing #7576
    Stefano
    Keymaster

    Ho on a mail client the image shown, it means it’s correctly inserted and that other email clients are just blocking images or not able to display them at all.

    Stefano.

    in reply to: errore fatale aggiornamento newsletter #7574
    Stefano
    Keymaster

    Puoi cancellare la cartella del plugin e poi reinstallare.

    Stefano.

    in reply to: errore fatale aggiornamento newsletter #7573
    Stefano
    Keymaster

    Thank you, my fault, there was a missing file in the package. Version 3.1.9 is already there with a fix.

    Stefano.

    in reply to: Unsubscribe confirmation send 15 times… #7572
    Stefano
    Keymaster

    Should be fixed on version 3.1.9.

    Stefano.

    in reply to: Button [Subscribe] rename #7560
    Stefano
    Keymaster

    Hi, there is no need every label is translatable directly inside the administration panel. Pay attention on next update the file you modified will be restored and a reset will revert back the old value.

    Stefano.

    in reply to: Unsubscribe confirmation send 15 times… #7557
    Stefano
    Keymaster

    Hi thank you for your report. This problem is due to bots which revisit the unsubscription link many time.

    I’m fixing the problem for next version and I’m planning even a better method to block bots using the links generated by Newsletter.

    Thank you for your patience.

    Stefano.

     

    in reply to: Button [Subscribe] rename #7555
    Stefano
    Keymaster

    Lehde I already respond: use the subscription confiration panel/form fields and layout.

    Stefano. 🙂

    in reply to: 'mes sage' in main/main.php #7525
    Stefano
    Keymaster

    Hi, thank you, it was a debug line to be deleted.

    Stefano.

    in reply to: Require at least one subscription #7523
    Stefano
    Keymaster

    You can make such check with custom javascript. You can automatically force a preference on the subscription configuration panel as well.

    Stefano.

    in reply to: Button [Subscribe] rename #7522
    Stefano
    Keymaster

    Sorry I cannot read german. But if you need to change the button labels, look a the subscription configuration panel.

    Stefano.

    in reply to: Newsletter Category #7521
    Stefano
    Keymaster

    May be the subscriber preferences can be what you need:

    https://www.thenewsletterplugin.com/plugins/newsletter/newsletter-preferences

    Stefano.

    in reply to: Create Page to show all Newsletters list #7508
    Stefano
    Keymaster

    Hi, there is no such feature, sorry.

    Stefano.

    in reply to: Configuration page save-button missing #7506
    Stefano
    Keymaster

    On bottom of my page there is the save button (with another button as well). The denied content message… you can write everything you prefer.

    Stefano.

    in reply to: I can't find the SEND button – help? #7505
    Stefano
    Keymaster

    That email is already in sending/sent status, this is why you have the abort button. You should abort it.

    Are you editing an already sent newsletter?

    Stefano.

    in reply to: I can't find the SEND button – help? #7496
    Stefano
    Keymaster

    You should have it inside the newsletter editing panel, on top.

    Stefano.

    in reply to: Custom Website Link for Tracking #7493
    Stefano
    Keymaster

    The appended host is a problem of the editor (not tinymce but the editor as implemented in each browser).

    Anyway you can add to your “hosts” file something like:

    127.0.0.1 http://www.mydomain.com

    Overriding the address resolution on external DNS.

    Stefano.

    in reply to: Max emails per hour for SMTP? #7492
    Stefano
    Keymaster

    The max emails per hour is the sending rate of the delivery engine (hence the rate of newsletter – not counting subscription notification and so on).

    It doesn’t matter to which service the email is dispatched (SMTP, local server and so on).

    Stefano.

    in reply to: Can't get Test to work #7483
    Stefano
    Keymaster

    That means your rovider is blocking the SMTP address. You should ask them how to proceed.

    Stefano.

    in reply to: Statistics error after update #7482
    Stefano
    Keymaster

    Did you changed that email pressing for example abort?

    in reply to: Statistics error after update #7481
    Stefano
    Keymaster

    Hi,

    on the same email? Did you installed the reports module or is always the base statistics module?

    Stefano.

    in reply to: Tracking Links and opened emails #7480
    Stefano
    Keymaster

    Yes, tracking must be enabled to track even the email opening.

    Stefano.

    in reply to: 404 error after hitting subscribe #7477
    Stefano
    Keymaster

    It’s a problem of file permissions on that file, you should ask the provider.

    Stefano.

    in reply to: Unsubscribe Problem #7476
    Stefano
    Keymaster

    Can you send me an unsubscription url?

    Stefano.

    in reply to: >100 subscribers, bot only 72 sent #7475
    Stefano
    Keymaster

    It’s a bug, solved today on version 3.1.7.

    Stefano.

    in reply to: test all ok, newsletter not being sent #7474
    Stefano
    Keymaster

    You need to trigger the delivery engine, see on Newsletter official page the instructions.

    Stefano.

    in reply to: test all ok, newsletter not being sent #7468
    Stefano
    Keymaster

    Hi,

    what is reporting the “engine next run” on top of administrative panels?

    Stefano.

    in reply to: Blank subscribers view after upgrade #7466
    Stefano
    Keymaster

    Hi,

    I canonly help with an administrative access. If you want to send such credentials to me: @satollo.net">stefano@satollo.net.

    Stefano.

    in reply to: how to set faster newsletter sending #7465
    Stefano
    Keymaster

    Check on diagnostic panel the max execution time of PHP. Id it is too low, newsletter will suspend the delivery to avoid to have the PHP process killed.

    Is so, ask the system administrator to rise up the value (for example to 180 seconds).

    Stefano.

    in reply to: Import CSV #7461
    Stefano
    Keymaster

    When the plugin is reinstalled the database of subscribers is still there, there is no need to reimport it.

    Stefano.

    in reply to: Saving / sending a newsletter returns 404 #7442
    Stefano
    Keymaster

    Hi, so I need an administrative access to check the problem… if you want me to try send an account to my email address: @satollo.net">stefano@satollo.net.

    Thank you.

    Stefano.

    in reply to: Internal Server Error #7441
    Stefano
    Keymaster

    Yes, it is.

    in reply to: Welcome e-mail is being sent twice. Why? #7440
    Stefano
    Keymaster

    It can be due to antivirus following the confirmation link one or more time. I’m working on a different method just to try to block that bot without creating problem to subscribers which should be able to click twice or more on a confirmation link if something goes wrong.

    Stefano.

    in reply to: Sex check boxes behaving oddly #7433
    Stefano
    Keymaster

    Yes, there is a bug, will be fixed on next version. I believed it already fixed…. but…

    Stefano.

    in reply to: Change color in "Subscribe!" button #7432
    Stefano
    Keymaster

    Youshould change the CSS of your site. Every piace of the newsletter form has a CSS class that can be addressed to change the appearance.

    Stefano.

    in reply to: Newsletter sends old message #7431
    Stefano
    Keymaster

    If the old newsletter was still in sending status the new subscriber should have received that newsletter and the new one.

    Stefano.

    in reply to: Saving / sending a newsletter returns 404 #7430
    Stefano
    Keymaster

    Hi, I have a similar problem on another blog where the apache installation (or something like) has a filter that intercept the cookie ui-tabs-* when valued to 1. That cookie is set by jquery.

    Are you able to delete only that cookie on your browser just before saving?

    Stefano.

    in reply to: test all ok, newsletter not being sent #7429
    Stefano
    Keymaster

    Check the sex filter: due to a bug it may be active on “not specified”.

    Stefano.

    in reply to: Testmail sends, newsletter doesn't ?? #7428
    Stefano
    Keymaster

    0/0 means the targeting of the email is not retrieving any subscriber. Check the “who will receive it” panel on email editing panel.

    Stefano.

    in reply to: Statistics – All 0's #7427
    Stefano
    Keymaster

    Hi, statistics are collected if users open or click on sent emails.

    Stefano.

    Stefano
    Keymaster

    Actually I don’t know, I need to look how I can remove the theme filters only when I’m processing the newsletters.

    Stefano.

    in reply to: Blank page after signup. #7424
    Stefano
    Keymaster

    Hi Andy, I need the page where to try the subscription to check the problem.

    Thank you.

    Stefano.

    in reply to: Follow up not working #7423
    Stefano
    Keymaster

    Hi, the followup is not fully integrated and maybe there are still bug. I’ll check the code.

    Stefano.

    in reply to: Testmail sends, newsletter doesn't ?? #7412
    Stefano
    Keymaster

    When the email is in sending status, what is reporting? Sending (xx/yy)?

    Stefano.

    in reply to: No form on subscription page #7411
    Stefano
    Keymaster

    Last update had a problem with some configurations. Already patched (3.1.6).

    Thank you!

    Stefano.

    in reply to: Tons of error messages in log files #7402
    Stefano
    Keymaster

    Yes, send them to @satollo.net">stefano@satollo.net. Thank you!

    Stefano.

    in reply to: Internal Server Error #7396
    Stefano
    Keymaster

    Aruba user? Enter their control panel and restore the file permissions. Everytime you upgrade too. And evaluate to change the provider.

    Stefano.

    in reply to: No form on subscription page #7395
    Stefano
    Keymaster

    Uhm, there should some kind of bug since you’re not the only one reporting that. Just pen the subscription panel and on subscription text add the {subscription_form} tag. It should be autogenerated. May the you originally added a html form tag to that text?

    Stefano.

    in reply to: Tons of error messages in log files #7394
    Stefano
    Keymaster

    Those “errors” are generated and controlled by newsletter on updates. But they should not appear more than once after an update.

    Delete the logs and see if the continue to reappear.

    Stefano.

     

    in reply to: 950 subscribers but sending newsletters to only 900 #7393
    Stefano
    Keymaster

    When subscribers are confirmed it does not matter how or when they confirmed. If you prepare a newsletter and the counter show only 900 while you expect 950, just be sure there is no filter set (sex, preferences and so on).

    Stefano.

    in reply to: Follow up not working #7392
    Stefano
    Keymaster

    The diagnostica panel is not fully integrated with follow up, ignore it. The subscribers are not automatically added to the follow up service: old subscriber, before follow up activation won’t be active, you should add them manually.

    When the module is disabled it means no follow up email are sent.

    Stefano.

    Stefano
    Keymaster

    A theme is like a plugin and can register an “hook” to do something when an excerpt is generated. So the answer is yes.

    To keep the things clean I should try to remove the hooks on the excerpt or the theme should be add its own hooks only after the template_redirect hook is called so it is sure WordPress is rendering a web page.

    Stefano.

    in reply to: Very slow to send all e-mails #7383
    Stefano
    Keymaster

    Start from http://www.satollo.net/plugins/newsletter or on top of the administration side of Newsletter the link on delivery engine next run.

    Stefano.

    in reply to: Follow up not working #7382
    Stefano
    Keymaster

    Hi there may some bugs since it it the first porting to version 3.0. Do you have subscriber with the follow up option active?

    What interval did you set between followup emails?

    Stefano.

    in reply to: how to add email Preferences #7380
    Stefano
    Keymaster

    The configuration of the subscription form can be made from the subscription/form fields panel.

    Stefano.

    in reply to: Class NewsletterUsers on line 123 Error #7378
    Stefano
    Keymaster

    Yes, the old subscription forms which use the “na” parameter can lead to this problem.

    Thank you!

    Stefano.

    in reply to: Class NewsletterUsers on line 123 Error #7375
    Stefano
    Keymaster

    This is really strange, since that class is loaded when newsletter is loaded. Can you re-install it?

    Stefano.

    in reply to: Stopping outgoing newsletters #7372
    Stefano
    Keymaster

    On newsletter editing panel when the newsletter is in sending status.

    Stefano.

    in reply to: Fatal error: Call to undefined method wpdb::delete() #7370
    Stefano
    Keymaster

    Ok, so there is a bug, I’ll check it.

    Stefano.

    in reply to: Stopping outgoing newsletters #7369
    Stefano
    Keymaster

    Enter every single newsletter which is in sending status and press the “pause” button.

    Stefano.

    in reply to: Change HTML-Editor #7367
    Stefano
    Keymaster

    You should try to find the code used on later version of Newsletter and add that button… not so simple btw.

    Stefano.

    in reply to: Translate Submit Button "Subscribe" #7366
    Stefano
    Keymaster

    On subscription panel, see the form fields and layout sub panel.

    Stefano.

    in reply to: Subscribe Form doesn't work since last update #7364
    Stefano
    Keymaster

    Hi, there is a “form” around the form generated by newsletter”. Please check the source of the subscription message on newsletter configuration to see if there is such tag and remove it.

    in reply to: Change HTML-Editor #7358
    Stefano
    Keymaster

    But over the editor toolbar there should be a button to open the media gallery of wordpress, Is it not working?

    Stefano.

    in reply to: Change HTML-Editor #7356
    Stefano
    Keymaster

    Hi the WordPress editor IS tinymce.

    The problem with that editor is that I cannot (easly) add table support to that editor and it must be configured in a way to load some specific Newsletter plugins.
    So actually I cannot move to that editor.
    Lately WordPress is making the internal editor usage more easy, but I have to study the api and understand how I can add the tinymce plugins I need.
    Stefano.
    in reply to: Stopping outgoing newsletters #7354
    Stefano
    Keymaster

    Hi you can lower the sending rate on main newsletter configuration or pause the newsletter which are in “sending” status.

    Stefano.

    in reply to: Can't preview new posts #7352
    Stefano
    Keymaster

    Hi the double slash usually is not a problem. Anyway Newsletter get the images url from wordpress, so looking at the source generated by newsletter and copying an image url to the browser an error should be displayed to better understand where the problem is.

    May be in your server the double slash is a problem.

    Stefano.

    in reply to: Fatal error: Call to undefined method wpdb::delete() #7350
    Stefano
    Keymaster

    Where you trying to remove a newsletter you create? On which page?

    Stefano.

    in reply to: Can't preview new posts #7349
    Stefano
    Keymaster

    Hi, can you report me the exact condition where you cannot view the preview? For example I’ve just create a post, not published and when I press the preview button I can see it.

    Just a question: did you configure the content locking feature on main Newsletter panel?

    Stefano.

    ps: if you want write me to @satollo.net">stefano@satollo.net, it’s easy!

    in reply to: Can't preview new posts #7348
    Stefano
    Keymaster

    I know that bbspress is no the best for a forum… anyway I saw a plugin that let to search inside the forum, I just need to try it.

    I’m testing your problem right now.

    Stefano.

    in reply to: Send emails to spam #7345
    Stefano
    Keymaster

    When emails form you blog end to spam folder, it means, almost surely, that your provider has the servers inside black list… and you can do nothing. You can ask your provider to work to have its server white listed.

    An alternative solution is to use and external SMTP.

    Stefano.

    in reply to: Can't preview new posts #7343
    Stefano
    Keymaster

    Neither with version 3.1.4?

    Stefano.

    in reply to: Changing Font Color #7335
    Stefano
    Keymaster

    Hi probably it’s a problem of your theme style which does not consider the usage of text fields on the footer. You should change the CSS of your site… but if you don’t know the CSS “language” it can be hard.

    Can you contact the theme author? Most time they are happy to improve their theme with new features.

    Stefano.

    in reply to: can't see when sending is over #7334
    Stefano
    Keymaster

    Hi, I replied to the mail you sent me. It’s better to ask the provider since as you reported, even the test emails are not working.

    Stefano.

    in reply to: Profile Page & Subscribers Management issues #7327
    Stefano
    Keymaster

    Are you talking about the unsubscription process or the confirmation process?

    Stefano.

    in reply to: Very slow to send all e-mails #7326
    Stefano
    Keymaster

    Did you set up a cron job to keep the delivery engine working right? See the Delivery Engine page on my site starting from the Newsletter official page.

    Stefano.

    in reply to: can't see when sending is over #7325
    Stefano
    Keymaster

    If “paused” it’s the status, you probably press the pause button. It should have moved to the “sent” status automatically few minutes later the last emails has been sent.

    I’ll check the code. Have you set up a cron job to keep Newsletter working in the right way? See the Delivery Engine page on my site.

    Stefano.

    in reply to: Email Submit Button in Widget #7324
    Stefano
    Keymaster

    Sorry I can understand only English. Can you rewrite your message?

    Stefano.

    in reply to: can't see when sending is over #7320
    Stefano
    Keymaster

    Enter the “newsletters” panel, there on each list row there is the status with the number of sent emails (till now) and the total.

    Stefano.

    in reply to: Feed my Mail #7319
    Stefano
    Keymaster

    Where did you installed it?

    Stefano.

    in reply to: Can't preview new posts #7309
    Stefano
    Keymaster

    You’re right, there is a bug. Will be fixed on version 3.1.4 tomorrow.

    Stefano.

    in reply to: SendGrid configuration is not working #7295
    Stefano
    Keymaster

    Probably, but the other plugin how is configured? TLS can be used with port 25 or 587, not 465.

    Stefano.

    in reply to: SendGrid configuration is not working #7293
    Stefano
    Keymaster

    What matter in your screeshot is the connection timeout. Try 465 with SSL just to see if you get a different message.

    Since on http://www.satollo.net I’m sending all mails via SendGrid, I’m pretty sure it works… may be the test button is not working?

    Let me know about your test with SSL. How did you configured the other plugin? Does it use the SMTP or the API to connect (if you know).

    Stefano.

    in reply to: SendGrid configuration is not working #7290
    Stefano
    Keymaster

    You set TLS and not SSL. Use SSL with port 465.

    Stefano.

    in reply to: Fatal error after upgrading #7288
    Stefano
    Keymaster

    I’ll check it ASAP!

    in reply to: Subscription button being redirected #7285
    Stefano
    Keymaster

    ? Sorry I’m not understanding… where is that “call for newsletter on the bottom”?

    Stefano.

    in reply to: Access for Editors #7283
    Stefano
    Keymaster

    Problem found on version 3.1.1 and the new menu system, will be solved today on version 3.1.2.

    Stefano.

    in reply to: Subscription button being redirected #7282
    Stefano
    Keymaster

    The redirection leads to the confirmation message, which is correct. Where is the problem?

    Stefano.

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